Stress And Emotion

• DISEDIAKAN OLEH :

• JEGENTHAMBAL A/P ARUMUGAM 815360• VIJAYA A/P MUTHUSAMY 815343• AMMUNIYAMAL A/P SUBRAMANIAM 815422• SELVAM A/L GURUSAMY 815375• MD ZAINI BIN MD YUSOF 815526•

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STRESS

Pressures people feel in life.(General Definition).

Dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

(Robbins and Jugde, 2009).

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Stress

Eustress Distress

Positive effect Negative effect

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Potential Sources Cause and sources Stress Consequences

Environmental factors Physiological symptoms• Economic uncertainty * Headaches• Political uncertainty * High blood pressure• Technological uncertainty * Heart disease

Organizational factors Psychological symptoms• Task demands * Anxiety• Role demands * Depression• Interpersonal demand * Decrease in job satisfaction• Organizational structure• Organizational leadership Behavioural symptoms• Organization’s life stage * Productivity

* Abssenteeism* Turnover

Individual factors• Family problem• Economic problems• Personality

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Relationship between stress and job performance

low level of stress low performance level

High level of stress low performance level

Moderate level of stress high performance level

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Individual approaches Organizational approaches

Implementing proper time # Appropriate personnel management techniques. Selection and job placement. Increasing physical exercise. # Providing training. Relaxation training. # Setting realistic. Expanding social network. # Redesigning jobs and increasing

employee involvement. # improving communication. # employee sabbaticals. # corporate wellness program.

Managing Stress

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Case StudySTRESS AND WORK- LIFE IMBALANCE

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•Hakim was swamped with a lot of works in his office.•He begins to feel anxious and overwhelmed by the amount of work in office.

•Hakim is unable to concentrate enough to make a useful list of tasks for that day.•During the afternoon, Hakim ploughs through his priorities with little nurture from his manager.•He works into the evening to get things finished and had cancelled the trip to the gym.

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• When he reached home, Hakim has been unable to spend time with his children as they have gone to bed.

• Hakim also too tired to have a proper communication with his wife.

• He has an ongoing muscular pain, as well as headaches and constant tiredness.

• Hakim experiences an underlying feeling of anxiety and being unable to cope.

• Although Hakim is diligent man, but many perceptions of his working life are leading to physical and psychological problem.

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Organizational Factors

Task Demands Role demands

Refers to the factors related to a person job.An employee who is required to perform a variety of task on a single capacity would find an increase in an anxiety and stressnew mail, manager interrup,printer error and etc

This factor related to the pressures placed on a person for a particular role he or she is playing.Stress come from role conflict: that is the inconsistent expectations from other people towards a person’s role which are hard to fulfill.As a staff he have to prepare for meeting, print out documents and numerous actions to add to his ‘to do list’

1. What are the factors that caused Hakim to be in this situation ?

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2. In your opinion, what will happen to Hakim’s performance at work? Why?

High Level Stress

Low Level Performance

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3. Advise hakim on the actions he should take to reduce the burden he feels ?

Individual Approaches Organizational ApproachesIndividuals are responsible to reduce

their stress levels. Stress come from workplace

Implementing proper time management techniques.Increasing physical exerciseRelaxation trainingExpanding social networkEating a healthy, well- balanced dietGetting enough sleep and restMaking time for hobbies and interests

Appropriate personnel selection and job placementProviding trainingSetting realistic goalsRedesigning jobs increasing employee involvement.Corporate wellness program

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