PENGURUSAN ORGANISASI

A COLLECTION OF PEOPLE

A STRUCTURE OF POWER

AN OBJECTIVE TO BE FULFILL

A COMMUNICATION INTERLINK

“Organisasi Adalah Jentera Yang

Menggembeling Tenaga Manusia Dan Kerja Untuk

Mencapai Sesuatu Matlamat”

“Satu Proses Penstrukturan Atau

Penyusunan Bahagian/ Jabatan/ Unit Di Dalam

Organisasi”

• Sistem/cara pembahagian kerja & penyusunan kerja & digambarkan dalam bentuk carta organisasi.

• Struktur organisasi menunjukkan hubungkait di antara satu bahagian, unit atau jawatan dengan yang lain dalam organisasi.

• Struktur organisasi tidak “standard” berbeza-beza mengikut saiz dan fungsi-fungsi jabatan.

1. Pembahagian kerja2. Hubungan ketua dengan

pekerja bawahan3. Jenis kerja yang dijalankan4. Pengumpulan bahagian- bahagian

kerja5. Tingkat pengurusan

O - OBJECTIVE

S - SPECIALIZATION (PENGKHUSUSAN)C - COORDINATION (PENYELARASAN)A - AUTHORITY (KUASA)

R - RESPONSIBILITY (TANGGUNGJAWAB)

• Keselarasan arahan (unity of direction)• Keselarasan perintah (unity of command)• Deligasi/ Perwakilan kuasa• Kuasa (authority) dan tanggungjawab• Kemampuan kawalan (span of control)• Hiraki• Perseimbangan

ORGANISASIOBJEKTIF, DASAR,

STRATEGI, PROGRAM,

PERSEKITARAN DALAMAN

SUMBER-SUMBERBUDAYA KERJA

PERSEKITARAN KERJA• KETUA ORGANISASI• KERAJAAN• PELANGGAN• PESAING• PEMBEKAL

PERSEKITARAN MASYARAKAT• SOSIAL BUDAYA• POLITIK & PERUNDANGAN• TEKNOLOGI • EKONOMI

PENGURUSAN MELIBATKAN PROSES MELAKUKAN SESUATU AKTIVITI MELALUI MANUSIA BAGI MENCAPAI MATLAMAT DALAM ALAM KELILING YANG BERUBAH-UBAH.

BEKERJADENGAN

DAN MELALUI

ORANG LAIN

SUMBERTERHAD

KEBERKESANANDAN

KECEKAPAN

OBJEKTIF

ALAM SEKITAR TINDAKANSECARA TIDAK LANGSUNG

SOSIO-BUDAYA EKONOMI

POLITIK PERUNDANGAN

TEKNOLOGI

ALAM SEKITARTINDAKAN SECARA

LANGSUNGINSTITUSI

KEWANGAN

AGENSIKERAJAANKUMPULANTINDAKAN

PERSEKITARAN

KUMPULANPENGURUSAN

KUMPULANBERKEPENTINGAN

KHAS

PELANGGAN

KESATUANBURUH

PEMBEKAL

PESAING

ALAMSEKITAR

DALAMANSTRUKTUR

BUDAYA

SUMBER-SUMBER

P O D C•PERANCANGAN (PLANNING)

•PENGELOLAAN (ORGANIZING)

•PENGARAHAN (DIRECTING)

•PENGAWALAN (CONTROLLING)

• Objectives• Policies• Programs

System and Procedure

tindakan untuk mencapai objektif bagaimana proses penyediaan bagaimana cara melakukan memastikan keberkesanan (efficiency) alam sekeliling berubah sumber terhad memudah kawalan

• Structure• Staffing• Coordinating

Format Organization

Bagaimana menstruktur kerja

pembahagian kerja dan bidang tugas

kawalan setiap jabatan/unit

People and Production

• Motivating• Leading• Supervising

Bagaimana pengarahan di buat- Bila- kenapa- Saluran apa

Pendekatan - motivasi - perhubungan manusia - kepimpinan

Budget and Resources

• Cost• Quality• Quantity

• Bagaimana memastikan objektif tercapai @ tidak• Akauntabiliti• mengesan kesilapan• melaksanakan pembetulan @ perubahan

1. KEPIMPINAN2. MOTIVASI3. KOMUNIKASI4. PERHUBUNGAN MANUSIA5. MEMBUAT KEPUTUSAN6. MENYELESAI MASALAH

• PENGURUSAN TERTINGGI

• PENGURUSAN PERTENGAHAN

• PENGURUSAN PERINGKAT PERTAMA

KONSEP

KEMANUSIAAN

TEKNIKALKEMAHIRAN PENGURUSAN MANUSIA PADA SEMUA PERINGKAT

• STRATEGI• PERANCANGAN MASA HADAPAN• PENENTUAN DALAM PASARAN• PEMBAHAGIAN SUMBER

• MERANCANGKAN KEJAYAAN• TEKNIK-TEKNIK BARU• MENTERJEMAHKAN STRATEGI KEPADA

TINDAKAN

• MENETAPKAN KUALITI DAN PRODUKTIVITI

• BERTINDAK (REACTIVE)

PENGURUSANATASAN

PENGURUSANPERTENGAHAN

PENGURUSANPERINGKATPERTAMA

* AUTOKRATIK * DEMOKRATIK* FREE-REIN LEADER

AUTOCRATIC = make decision without consulting subordinatesDEMOCRATIC = encourage group’s participation in making decisionFREE-REIN = allows most decision to be made by subordinates. Minimum direction from leader

• Penekanan yang seimbang di antara pekerja dan

pekerjaan.• Pendorong/ membimbing.

• Memahami sifat dan kebolehan pekerja.• Berunding/penyertaan.

• Penyelaras objektif dan pengurusan organisasi secara keseluruhan

• Latihan kepimpinan.• Penerapan nilai-nilai murni

kepimpinan.• Perubahan sikap dan nilai.• Maklumbalas pekerja bawahan.• Pusingan kerja (job rotation)• Kemajuan kerjaya.

X ACHIEVING A SET TARGETX LOW TURNOVER RATEX QUALITY OF SERVICES IS ALWAYS HIGHX CLIENT ARE HAPPY WITH THE SERVICEX LOW INCIDENCES OF CONFLICTX LOW STRESS LEVELX LOW ABSENTISMN

“Peraturan-Peraturan Struktur Rasmi (Formal Structure) Yang Diwujudkan Antara Manusia Di

Dalam Organisasi Supaya Mereka Dapat Bekerjasama

Untuk Mencapai Sesuatu Matlamat”

Two track of activities

A. Management of Information

B. Management of People

A. MANAGEMENT OF INFORMATION

Researchers and practitioners in this field have education in computer and information science.Involve in construction of information technology

Knowledge is objects that can be identified and handled in information system

B. MANAGEMENT OF PEOPLE

Researchers and practitioners in this field have their education in philosophy, psycology, sociology or management.

Involve in assessing , changing and improving human individual skill or behaviour.

Knowledge is process a complex set of dynamic skills of activities that is constantly changing.

SOLUTION

Develop competencies in all area of knowledge management:

PEOPLE

PROCESS

TECHNOLOGY

KNOWLEDGE CONTENT

o knowledge in documents and knowledge base

o information and skills that are easily communicated, documented and conveyed to others

o collect, store, distribute and share

o formally expressed and transfered

Knowledge in people’s head Has not been written down or documented Gained through experience and influenced by beliefs, perspectives and values Usually requires joint, shared activities in order to transmit it Tacit skills (expertise, gut feel, subjective insight are not easily communicated and documented

The existing or present company ‘know-how’ that exist within the people of the company based on their core competencies

Knowledge has been given a monetary value allowing it to be included in the financial accountancy of an organization

Professional whose job relies on their ability to find,synthesize, communicate and apply knowledge across the enterprise (employees in a company)

Workers have tacit, explicit and potential knowledge

INFORMATION= Relates to description, definition,

or perspective (What, Who, When, Where)