PEJABAT POS BESAR DAYABUMI F, JALAN SULTAN SALAHUDDIN 50480, WILAYAH PERSEKUTUAN KUALA LUMPUR

Telephone : 03-2692 2852 Fax : 03-2692 2855

Email : care@pos.com.my

Our reff : No.( 15 )in.PSM500-4/1/4

Date : 20th of August 2015

Editor

Star Media Group Berhad

Menara Star

15 Jalan 16/11

46350 Petaling Jaya

Selangor Darul Ehsan

Dear Sir,

IN RESPONDING TO THE ISSUE “THAT’S NOT THE ‘LAJU’ SERVICE I EXPECTED”

We have recently read one of the reader’s responses regarding above issue. As mentioned, we were referred to

you by an article which was published at the feedback and complaint section. On this occasion, we would like

to explain the issues which has been voice out by the customer through complain letter.

2. An article on 15th of August 2015 told that one of our customer dejected about delivering service that has

been provided by our company which the mailman had dropped a non-delivery notification to the letterbox and

rode off despite saw him coming out of the house and waving to him.

3. After has been clearly investigating we found that there was a miscommunication from our staff and we

admit that there were some of mechanical things that need to be improved. Consequently, we have also directed

to our Consignment and Delivering Department met with the mailman on duty that day and discussed about

this issue. We want to apologize for any inconvenience that you faced during subscribing our service.

4. Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are

going to provide you with RM100 stamps voucher which you can redeem it at any our branch counter. Just

provide your IC Number with this reference code : T-3188653MY which two years validation from the date of

redemption.

5. Others, let we assure you that what happened in your case is not typical of Pos Malaysia’s level of

delivering service. We continue to be committed to provide you and all of our customers with the highest

standards of service in the industry. If you have any further enquiries please do not hesitate to call us at our

careline centre 1800-866-699.

Your truthfully,

Pos Malaysia Berhad ®

PEJABAT POS BESAR DAYABUMI F, JALAN SULTAN SALAHUDDIN 50480, WILAYAH PERSEKUTUAN KUALA LUMPUR

Telephone : 03-2692 2852 Fax : 03-2692 2855

Email : care@pos.com.my

BibliographyBerhad, P. M. (2015, October). Retrieved October 16, 2015, from Pos Malaysia: http://www.pos.com.my/about-us/