sharon final-updated

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Post on 11-Apr-2017




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BACKGROUND OF SHARON HOTEL KUALA LUMPURmost premiers in the city of Kuala Lumpur with luxurious facility.offers services like Club Lounge, catering services, accommodation.The hotel rooms has different classics like; standard amenities, deluxe room, club room, ambassador suite, deluxe suite, and imperial suits.Also has facilities like Cafe and Bar, Celestial court, Villa Daniela,and Pavilion Lounge. good combination of Indian, Malay, and Chinese culture as each room is designed to suit this culture. they were well organized and designed with the world best furnishings.385 supremely comfortable rooms and suits



Functional Structure of Sharon Imperial Hotel

Organization designSpan of control is the number of people who report to one manager in a hierarchy. The more people under the control of one manager.

a narrow span of control allows a manager to communicate quickly with the employees under them and control them more easily. It also Feedback of ideas from the workers will be more effective. It requires a higher level of management skill to control a greater number of employees, so there is less management skill required.


LeadingLeading involves influencing others toward the attainment of organizational objectives.Effective leading requires the manager to motivate subordinates, communicate effectively, and effectively use power. If managers are valid leaders, their underling will be enthusiastic about exerting effort toward the attainment of organizational goal.Sharon Imperial Hotel Kuala Lumpur provide the meeting every week on Monday to solve the problem and solutions for all the department manager and employees to upgrade our hotel services.Basic trainnings are given to the new employees.Our company also provide some of the good relationship with employees and knowing the problem in workplace and solve it together.Our company have setup the rules and regulation to motivate our employees.

Leadership styleAutocraticDemocraticLaissez-faireStrong maintained over groupLess control maintainedLittle or no controlOther motivated by coercionEconomic and ego awards are used to motivateMotivated by support when requestedOther are directly by commandsOther are directed through guidance and suggestionsProvides little or no directionDecision making does not involves othersCommunication flows up and downUses upward-downward communication

Example of leadership style


controllingControl is the basic management functions. Its a process confined to the actual activities planned activities to ensure. Control refers to the actual performance and expected performance and to take corrective measures be measured. Its purpose is to ensure that the actual performance is consistent with the plan.

Important of controlControl is important because of Extension of decentralisation.

In our company, Control system will helps the top management to extend the frontiers of decentralisation without the loss of control.

When proper procedures, policies, targets, are clearly communicated to the subordinates, they develop self-confidence and did not always refer to their supervisors with the problems.

Steps in control


Step 1: Established standards to measure performanceIn a organisation overall starategic plan, standard of our company is very important. The employees also have to performance in their daily activities.

Step 2: Measure actual performanceIn our company employees performance can measured in attitude of worker, morale their to work, development in the attitude within the physical environment and the communication with the superiors. In our company will can through a report in written for example, absenteesim report, quality of product and services report.

Step 3: Compare performance with the standardsIn our company manager read computer report, they actual performance meets or short fall the standards.performance report is the place you actually performance the standard for some period of times.

Step 4: Take corrective actionIn our company, manager must see the changes of the standard it apply or not.if the standard is not apply that mean the standard cant use anymore. In Sharon Imperial Hotel, we have to change the standard for few year because it will make the company stadard higher and to achieve goals.

Types of Controls

Feedforward controlFeedforward is use to anticipate problems before they arise so that problems do not occur later during the conversion process. It also giving stringent product specifications to suppliers in advance. It can be used to keep in contact with suppliers and to monitor their progress

Concurrent controlConcurrent control is give managers immediate feedback on how efficiently inputs are being transformed into outputs. It also allow managers to correct problems as they arise.

Feedback controlFeedback control is used to provide information at the output stage about customers reactions to goods and services so that corrective action can be taken if necessary.


create the friendly work environment to motivate our employeesuse food as incentive to motivate our employeerecognized employees on the individual performance to motivate our employeerecognize the employee as the teamwork to motivate our employeereward for hard work to motivate our employee


From this assignment, we have learn a management functions such as Planning, Organizing, Leading and Controlling (POLC) and we search more details related to the Sharon Hotel that we would like to venture in future as an ensuring the effectiveness and efficiency of our business operation.