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Assoc. Professor Dr Khairul Anuar bin Mohd Ali

UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Selangor .

Personal Details

Name

:Khairul Anuar Mohd Ali (Assoc. Professor Dr)

N.R.I.C.

:660102-08-6305

Date of Birth

: 2 January 1966

Place

:Kuala Kangsar, Perak, West Malaysia

Citizenship

:Malaysia

Ethnic Group

:Malay

Religion

:Islam

Gender

:Male

Marital Status:Married

Mailing Address: Graduate School of Business,

Universiti Kebangsaan Malaysia,

43650 UKM Bangi,

Selangor, Malaysia.

Telephone No.: 03-89214842 (Office)

019-2400211 (Mobile)

Fax No.: 03-89213161

E-mail: [email protected] / [email protected]

Current Position: Associate Professor

Area of Specialization: Quality Management

__________________________________________________________________

Academic Qualifications

PhD Doctor of Philosophy, Universiti Utara Malaysia.

Specialization: Quality Management.

Awarded date: November, 2002.

Master in Business Administration, Universiti Kebangsaan Malaysia.

Awarded date: July, 1996.

Diploma in Education, Kementerian Pendidikan Malaysia.

Awarded date: May, 1990.

Bachelor in Business Administration, Washington State University,

Pullman, Washington State, USA.

Awarded date: August, 1988.

_________________________________________________

Career History

1. Deputy Dean (Academic)

UKM-Graduate School of Business,

Universiti Kebangsaan Malaysia.

(15 May 2012 present)

2. Head of Industrial and Community Network,

UKM-Graduate School of Business,


(15 October 2011 14 May 2012)

3. Coordinator For Industrial Training

(Actuarial Science Programme)

Faculty of Science and Technology,


(19 July 2010 June 2011)

4. Head of Quality Management,

Faculty of Science and Technology,


March 2007 - July 2009.

5. Associate Professor

Graduate School of Business,


August 2007 Present

6. Coordinator Postgraduate Studies

(Quality and Productivity Improvement Programme)

Faculty of Science and Technology, Universiti Kebangsaan Malaysia.

July 2003 June 20067. Senior Lecturer Actuarial Science Programme,

School of Mathematical Science, Faculty of Science and Technology,


February 2005 July 20078. Lecturer Actuarial Science Programme,



July 1996 January 2005

9. Tutor Actuarial Science Programme,



July 1995 June 1996

10. Lecturer Business Department

Port Dickson Polytechnic,

Kementerian Pelajaran Malaysia,

Port Dickson, Negeri Sembilan.

November 1993 June 1995

11. Teacher Sek. Men. Teknik Cheras, Kuala Lumpur

Pegawai Pendidikan Siswazah,

Kementerian Pelajaran Malaysia,

June 1990 October 1993

12. Marketing Executive Antah-Jardine Shipping Agency Malaysia

Sdn Bhd. Port Klang, Selangor.

Sept 1988- May 1989

___________________________________________________________________

Job Description

Taught various business-related courses -- Advance Operations Management, Total Quality Management, Managing Operations & Information system, Business Research Methods, Public Sector Service Delivery System, Organizational Performance Measurement and Organizational Management.

Research and consultancy in related areas.

Publications.

Paper presentations in seminars.

Involvement in various committees at the university.

Administrative post as the:

(1) Deputy Dean of Academics,

(2)former Head of Industrial and Community Network Department

(3)former Head of Quality Management Department.

(4) Former Coordinator for

___________________________________________________________________

Areas of Research Interest

Quality Management, Business Excellence, Customer Satisfaction, Service Quality, Service Marketing, Service Management, Operations Management, Performance Measurement and Halal Food Industry.

PUBLICATIONS

Journals:

1. Muhamad Naqib Mat Yunoh & Khairul Anuar Mohd Ali. 2015. TQM and Malaysian SMEs Performance: The Mediating Roles of Innovation Process. Journal of Scientific Research and Development. Vol.2(No.10):pp 14-19. (ISSN 1115-7569)

2. Muhamad Naqib Mat Yunoh & Khairul Anuar Mohd Ali. 2015. Total Quality Management approach for Malaysian SMEs: Conceptual Framework. International Journal of Business and Social Science. Vol. 6 (No.1):pp 152-161. (ISSN 2219-1933 (Print), ISSN 2219-6021(Online)).

3. Hayati @Habibah Abdul Talib & Khairul Anuar Mohd Ali & Fazli Idris. 2014. Critical success factors of quality management practices among SMEs in the food processing industry in Malaysian. Journal of Small Business and Enterprise Development. Vol. 12 (No.1):pp 152-176. (Scopus indexed) (ISSN 1462-6004)

4. Hossein Jamali & Khairul Anuar Mohd Ali. 2014. Impact of Service Quality on Customer Satisfaction in the Online Service. Journal of Applied Sciences Research, Vol. 10 (No. 2):116-126.

5. Khairul Anuar Mohd Ali. 2013. A Structural Equation Modeling Approaches on Factors of Shopping Mall Attractiveness that Influence Consumer Decision-Maling in choosing a Shopping Mall. Journal of Global Business and Economics, Vol. 6 (No. 1): pp 63-76. (Indexed and abstracted in EBSCO and RePeC) (ISSN 2180-3625)

6. Khairul Anuar Mohd Ali & Hayati Habibah Abdul Talib. 2013. Total Quality Management Approach for Malaysian Food Industry: Conceptual Framework. Journal of Advanced Management Science, Vol. 1 (No. 4):pp 405-409. (ISSN 2168-0787)

7. Khairul Anuar Mohd Ali & Main Naser Alolayyan. 2013. The impact of total quality management (TQM) on the hospitals performance: An empirical research. International Journal of Services and Operations Management, Vol. 15 (No. 4):pp482-506. (Indexed and abstracted in SCOPUS) (ISSN 1744-2370)

8. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Total Quality Management (TQM) and Operational Flexibility impact on hospitals performance: A structural modeling approach. International Journal of Productivity and Quality Management, Vol. 11 (no. 2): pp 212-227. (Indexed and abstracted in SCOPUS)

9. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Quality Management Farmework for SMEs Food Processing Industry in Malaysia. International Food Research Journal, Vol. 20 (No.1): pp 147-164. (Indexed in SCOPUS, EBSCO, CHEMICAL ABSTRACT, ProQuest, CABI & AGRICOLA) (http://www.ifrj.upm.edu.my) (ISSN 19854668 (print) ISSN 22317546 (online) )

10. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Hubungan Amalan Pengurusan Kualiti ke atas Prestasi Organisasi PKS Industri Pemprosesan Makanan di Malaysia. Jurnal Teknologi (Social Sciences), Vol. 61 (no.1):pp1-10. (Indexed in SCOPUS) (www.jurnalteknologi.utm.my) (eISSN 2180-3722 / ISSN 0127-9696)

11. Khairul Anuar Mohd Ali & Nadiah M.A.Ghani. 2012. Penandaarasan Kualiti Pengajaran: Kajian Kes Terhadap Penyedia Khidmat Latihan Terpilih Di Lembah Klang. Journal of Quality Measurement and Analysis, Vol. 8 (No. 1): pp 55-72. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

12. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2012. Peranan Akreditasi Kualiti ke atas Hubungan antara Amalan Pengurusan Kualiti dengan Prestasi Organisasi: Kajian dalam kalangan PKS Industri Pemprosesan Makanan. Jurnal Pengurusan, Vol. 35 (no. 3): pp 123-137. (Indexed and abstracted in SCOPUS,CABELL & MyCITE) (ISSN 0127-2713)

13. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2012. The influence of operational flexibility on hospital performance results: a structural equation modeling (SEM) approaches. International Journal of Services and Operation Management, Vol. 13 (No.4):pp 478-497. (Indexed and abstracted in SCOPUS) (ISSN 1744-2370)

14. Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. 2011. Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence. Vol. 22 (No.12):pp1371-1393. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (Journal CitationReports 2010 - Impact Factor: 0.387). http://dx.doi.org/10.1080/14783363.2011.625183 (ISSN 1473-3363)

15. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality, Vol. 12 (No. 2): pp 204-222. (Emerald Group). (www.emeraldinsight.com/1598-2688.htm) (ISSN 1598-2688)

16. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management, Vol.1(No.2):pp 39-54. (www.globalresearch.com.my) (ISSN 977-2229-919X)

17. Khairul Anuar Mohd Ali & Juliana Ong Poh Ling. 2010. Kajian ke atas Faktor Daya Tarikan Pusat Membeli-Belah dalam Mempengaruhi Pengguna Memilih Pusat Membeli-Belah. Journal of Quality Measurement and Analysis. Vol. 6 (No. 1): pp 65-73. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

18. Fazli Idris, Khairul Anuar Mohd Ali & Norsiah Aminudin. 2010. Examining the relationship between stakeholders focus and company performances: some empirical evidences from Malaysian business firms. Journal of Quality Measurement and Analysis. Vol. 6 (No. 2): pp 33-45. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

19. Jumiati Sasmita & Khairul Anuar Mohd Ali & Ishak Yusof. 2010 Perbandingan Faktor yang Mempengaruhi Prestasi Kerja Antara Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Pendidikan Ekonomi dan Bisnis. Indonesia. Vol. 2 (No. 3):pp 1-29. (ISSN:2085-5214)

20. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yusof. 2010 Analisis Kinerja PNS pada Kabupaten Lama di Provinsi Riau. Journal of Business and Management Review. Vol. 8(No.1):pp 1-24. (ISSN: 1829-8176)

21. Jumiati Sasmita, Khairul Anuar Mohd Ali & Norazah Mohd Suki. 2010 Perbandingan Kemampuan, Motivasi, Peluang serta Kinerja PNS pada Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol.2(No.2): pp 36-58. (ISSN: 1979-3294)

22. Amir Hasan, Khairul Anuar Mohd Ali & Zaidi Isa. 2010. Pengaruh Sensitivity to Market Risk, Kualitas Aset, dan Likuiditas Terhadap Kinerja Keuangan. Jurnal Pendidikan Ekonomi & Bisnis. Indonesia. Vol. 2 (No.2):pp 261-274.( ISSN: 2085-5214)

23. Khairul Anuar Mohd Ali, Daud Talib & Fazli Idris. 2009. Mathematical Modeling of Service Quality Towards Organizational Performance: Case Study on Malaysian Local Authorities. International Review of Business Research Papers. Vol. 5 (3):pp 44-57. (ISSN 1832-9543)

24. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali & Mohamad Nasir Saludin. 2009. Quality_Marriage Deployment in Determining Priority Needs for Initiating Marriage Loyalty. Quality & Quantity International Journal, Springer. Vol. 43, (No. 3): pp 401-416. Springer (Indexed by Thomson ISI) (ISSN 0033-5177)

25. Hayati @Habibah Abdul Talib & Khairul Anuar Mohd Ali. 2009 An overview of Malaysian Foood Industry: The Opportunity and Quality Aspects. Pakistan Journal of Nutrition, Vol. 8, (No.5): pp 507-517. (Index by SCOPUS) (ISSN 1680-5194)

26. Rika Fatimah, Abdul Aziz Jemain, Kamarulzaman Ibrahim, Mohamad Nasir Saludin & Khairul Anuar Mohd Ali. 2009. Quality_Family Deployment: A New Perspective in Determining Priority Importance for Improving Work Performance in Organization, Social Indicators Research, Springer. Vol. 92, (No.1): pp 131-149. Springer (Indexed by Thomson ISI) (ISSN 0303-8300)

27. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Economic macro influence study, capital, and liquidity to financial performance at local development bank in Indonesia before and after area autonomy. The Indonesian Management & Accounting Research. Trisakti University, Indonesia. Vol. 8, (No. 2): pp 1-13. (ISSN:1411-8858)

28. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Pengaruh makro ekonomi, modal dan kualitas aset terhadap kinerja keuangan bank pembangunan daerah di Indonesia. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol. 1 (No.1): pp 25-38.( ISSN:1979-3294)

29. Khairul Anuar Mohd Ali & Nor Juliana Mohd Yusof. 2009. Juruaudit Dalaman Sistem Kualiti: Kajian Kes di Universiti Teknologi MARA, Malaysia. Journal of Quality Measurement and Analysis. Vol. 5 (No. 2):pp 81-97. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

30. Khairul Anuar Mohd Ali & Suzyanty Mohd Shokory. 2009. Pengukuran Kepuasan Pelanggan Dalaman Bagi Industri Hospitaliti: Kajian Kes Industri Perhotelan Di Pantai Timur Semenanjung Malaysia. Journal of Quality Measurement and Analysis. Vol. 5 (No. 1): pp 93-101. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

31. Amirruddin Abdul Kadir, Mohd Zuki Salleh, Mohammad Alinor Abdul Kadir & Khairul Anuar Mohd Ali. 2009. Menilai perhubungan di antara Hasil Pembelajaran Kursus (HPK) dan Hasil Pembelajaran Program (HPP) dari persepsi pelajar. Jurnal Teknologi E. Vol. 51 (E): pp 1-18. (Index by SCOPUS) (ISSN 0127-9696)

32. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Studi Pengaruh Makro Ekonomi, Capital, dan Liquidity terhadap Financial Performance pada Bank Pembangunan Daerah di Indonesia Sebelum dan Setelah Otonomi Daerah. Jurnal Akuntansi & Auditing. Indonesia Vol.6 (No.1): pp 27-37. (ISSN: 1412-6699)

33. Jumiati Sasmita & Khairul Anuar Mohd Ali. 2009 Perbandingan Kinerja Pegawai Negeri Sipil (PNS) Pada Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Ekonomi Bisnis Indonesia. Vol. 4(No. 1):pp 103-117. (ISSN: 0126-1991)

34. Fazli Idris & Khairul Anuar Mohd Ali. 2008 The impacts of leadership style and best practices on company performances: Empirical evidence from business firms in Malaysia, Total Quality Management & Business Excellence, Vol. 19 (Nos. 1-2):pp 163-171. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (ISSN 1473-3363)

35. Hayati @ Habibah Abdul Talib & Khairul Anuar Mohd Ali. 2008. Aspek Kualiti, Keselamatan dan Kesihatan di Kalangan PKS Makanan: Satu Sorotan Kajian, Jurnal Teknologi E, Vol. 49 (No. E): pp 65-79. (Index by SCOPUS) (ISSN: 0126-1991)

36. Khairul Anuar Mohd Ali, Fazli Idris & Wu Ziou Hon. 2008. Pemilihan Pegawai Akademik di IPTA melalui Kaedah Pembuatan Keputusan Pelbagai Kriteria: Satu Kajian Kes di Universiti Malaya, Journal of Quality Measurement and Analysis., Vol. 4 (No.1): pp 155-166. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

37. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2008. Pengaruh Makro Ekonomi, Capital, dan Asset Quality terhadap Sensitivity to Market Risk: Studi pada Bank Pembangunan Daerah di Indonesia sebelum dan setelah otonomi daerah, PERCIKAN, Indonesia. Vol. 88 (Mei): pp. 89 97. (ISSN 0854-8986)

38. Khairul Anuar Mohd Ali, Wan Rosmanira Ismail & Ali Ariff John. 2008. Pemilihan Vendor bagi Kilang Pengeluaran Menggunakan Pendekatan Proses Hirarki Analisis (PHA). Journal of Technology and Operation Management, Vol.3 (No. 1): pp 1-16. (ISSN 1823-514X)

39. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yussof. 2008. Pengaruh Motivasi Terhadap Kinerja Pegawai Negeri Sipil (PNS) pada Kabupaten/Kota Di Provinsi Riau. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol. 1 (No.1): pp 39-48. (ISSN:1979-3294)

40. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2008. Pengaruh makro ekonomi, Capital dan Liquiditi terhadap Sensitivity to Market Risk. Tirtayasa Ekonomika, Indonesia. Vol. 3 (No.2): pp 115-123.( ISSN:0216-5236)

41. Khairul Anuar Mohd Ali, Abdul Aziz Jemain, Rushaimi Zien Yusoff & Zakaria Abas. 2007. Efficient Cost Management Through Excellence Quality Management Practices Among Local Authorities in Malaysia, Total Quality Management & Business Excellence. Vol. 18 (Nos. 1-2):pp 99-108. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (ISSN 1473-3363)

42. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yussof. 2007. Analisis Prestasi Kerja Pegawai Negeri Sipil (PNS) Kabupaten/Kota di Propinsi Riau, Jurnal Ekonomi dan Bisnis Indonesia, Jakarta. Vol.2 (no. 2):pp 79-89. (ISSN 0126-1991)

43. Daud Talib & Khairul Anuar Mohd Ali. 2007. An Empirical Study On The Effects Of Service Quality Towards Organizational Performance In Malaysian Local Authorities. Journal of Global Business Management, Vol. 3 (No. 1): pp. 51-60. (ISSN 1817-3179)

44. Khairul Anuar Mohd Ali, Mohamad Nasir Saludin & Rika Fatimah P.L. 2007. A Study of Customers Satisfaction Towards Service Quality of UKM Hospital Clinics: Based on Fuzzy Logic Controller (FLC) Measurement, Jurnal Kejuruteraan, Vol. 19 (No.1): pp. 55-62. (ISSN 1985-4625)

45. Khairul Anuar Mohd Ali & Wan Salmuni Wan Mustaffa. 2007. Pembuatan Keputusan Multi-kriteria untuk Kenaikan Pangkat Kakitangan Akademik di Institusi Pengajian Tinggi Awam (IPTA): Pendekatan Teknik Proses Hierarki Analisis (PHA), Journal of Quality Measurement and Analysis, Vol. 3 (No. 1): pp. 47-63. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

46. Khairul Anuar Mohd Ali, Mohammad Alinor Abdul Kadir & Amirruddin Abdul Kadir. 2007. Pengukuran Hasil Pembelajaran Kursus (HPK) Dari Persepsi Pelajar Di Jabatan Kejuruteraan Mekanikal, Universiti Industri Selangor (Unisel). Journal of Quality Measurement and Analysis, Vol. 3 (No. 1): pp. 99-110. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

47. Mohd Shubri Ismail & Khairul Anuar Mohd Ali. 2007. Kesan Pembelajaran Ditempat Kerja Terhadap Sikap Berkaitan Dengan Pekerjaan. Jurnal Produktiviti, Vol. 24 (No. 1): pp. 58-68. (ISSN 0127-8223)

48. Gatot Wijayanto, Khairul Anuar Mohd Ali, Mohamad Nasir Saludin & Cholichul Hadi. 2007. Pengaruh Marketing Mix Terhadap Keputusan Konsumen Dalam Membeli Perumahan KPR-BTN Di Kota Pekanbaru, INSAN Media Psikologi, Vol. 9 (No. 3): pp. 179-197. (ISSN 1411-2671)

49. Khairul Anuar Mohd Ali, Wan Rosmanira Ismail & Liew Heong Fueng. 2006. Kecekapan Relatif Pemungutan Sisa Pepejal di Kawasan Pihak Berkuasa Tempatan di Semenanjung Malaysia: Suatu Pendekatan Analisis Penyampulan data. Journal of Technology and Operation Management, Vol.1 (No. 2): pp 53-63.

50. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Menyukat Kecekapan Jabatan Pendekatan Multikriteria. Sains Malaysiana, Vol. 34 (No.2): pp 61-66. (Indexed by ISI) (ISSN 0126-6039)

51. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Indeks Jurang Kemajuan Berasaskan Entropi dengan Fungsi Ketumpatan Kebarangkalian., Jurnal Pengukuran Kualiti dan Analisis, Vol. 1 (No.1): pp 65-74. (ISSN 1823-5670)

52. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Menertib Ciri Utama Pusat Membeli-Belah Menggunakan Kesepakatan Kabur., Jurnal Pengukuran Kualiti dan Analisis, Vol. 1 (No.1): pp 123-134. (ISSN 1823-5670)

53. Fazli Idris, Mohd Ashari Idris, Khairul Anuar Mohd Ali, Mohktar Abdullah & Nooreha Hussain. 2004. The Total Performance Excellence Model For Business Organizations in Malaysia. Malaysia Management Review, Vol. 39 (No.2): pp 1-10. (ISSN 0025-1348)

54. Noriszura Ismail, Khairul Anuar Mohd Ali & Chiew Ai Chin. 2004. Model Bilangan Tuntutan Insurans dengan Taburan Tunggal dan Campuran Terhingga, Sains Malaysiana, Vol. 33 (No.2): pp 173-194. (ISSN 0126-6039)

55. Mohamad Nasir Saludin, Khairul Anuar Mohd Ali & Rika Fatimah. 2004. Pengukuran Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Menggunakan FUZZYSERV SYSTEM, Jurnal Personalia Pelajar, Vol. 8 (No. 1): pp 109-125.

56. Khairul Anuar Mohd Ali., Rushami Zien Yusoff & Zakaria Abas. 2001. The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia., Malaysia Management Journal, Vol. 5 (No. 1&2): pp 35-46. (ISSN 0128-6226)

57. Khairul Anuar Mohd Ali., Zaidi Isa & Ahmad Mahir Razali. 1997. Kesan Pilihanraya terhadap Pasaran Saham, Sains Malaysiana, Vol. 26 (No. 2): pp 53-63. (ISSN 0126-6039)

Books/Chapter In Books:

1. Ahmad Mahir Razali, Khairul Anuar Mohd Ali, Mohd Rashid Ab Hamid & Zainol Mustafa. 2014. Kesihatan dan Kualiti Hidup Masyarakat, Universiti Malaysia Pahang. Penerbit Universiti Malaysia Pahang (UMP). ISBN 978-967-0120-70-6.

2. Khairul Anuar Mohd Ali & Koh Mei Sin, 2006. Hubungan Pembeli Penjual: Kesamaan, Pengurusan Perhubungan Dan Kualiti Perhubungan. Stanislaus Sandarupa (Penyunting) Kemelayuan Indonesia dan Malaysia: Sejarah dan Sejarah Maritim, Sosial Politik, dan Ekonomi. Penerbit Departemen Kebudayaan dan Pariwisata Republik Indonesia, Jakarta dan Universitas Hasanuddin, Makassar, Indonesia. 2006, ms. 395-410.

3. Mohd Ekhwan Toriman, Mohd Cairul Iqbal Mohd Amin, Md Zhahir Kechot & Khairul Anuar Mohd Ali, , 2005. Anugerah Kualiti Sebagai Pengiktirafan Kepada Budaya Kerja Cemerlang: Pengalaman Malaysia. MD Zhahir Kechot dan Imran Ho Abdullah (Penyunting) Amalan Pengurusan dan Budaya Kualiti Institusi Pengajian Tinggi Di Malaysia, Penerbit Pusat Pembangunan Akademik, Universiti Kebangsaan Malaysia. Ampang Press: Kuala Lumpur 2005, ms. 164-178.

4. Khairul Anuar Mohd Ali, Md Zhahir Kechot, Mohd Ekhwan Toriman & Mohd Cairul Iqbal Mohd Amin, 2005. Ke Arah Satu Sistem Kualiti Yang Komprehensif: Satu Kajian Empirikal Terhadap Enam Anugerah Kualiti Kebangsaan (AKK). MD Zhahir Kechot dan Imran Ho Abdullah (Penyunting) Amalan Pengurusan dan Budaya Kualiti Institusi Pengajian Tinggi Di Malaysia, Penerbit Pusat Pembangunan Akademik, Universiti Kebangsaan Malaysia. Ampang Press: Kuala Lumpur 2005, ms. 211-223.

5. Nur Riza Mohd. Suradi, Khairul Anuar Mohd. Ali, Wan Rosmanira Ismail, & Ng Yak Howe, 2005. Penunjuk-Penunjuk Utama Pengukuran Prestasi Institusi Pengajian Tinggi Malaysia. MD Zhahir Kechot dan Imran Ho Abdullah (Penyunting) Amalan Pengurusan dan Budaya Kualiti Institusi Pengajian Tinggi Di Malaysia, Penerbit Pusat Pembangunan Akademik, Universiti Kebangsaan Malaysia. Ampang Press: Kuala Lumpur 2005, ms. 224-244.

6. Khairul Anuar Mohd Ali. 1998. Satu Analisa Emperik Risiko Pendedahan Kadar Faedah Pasaran Terbuka Terhadap Jeda Kadar Faedah Bank-Bank Perdagangan di Malaysia, Sari Penyelidikan UKM 1998, ms. 55-58.

PROCEEDINGSInternational Proceedings:

1. Khairul Anuar Mohd Ali, Mohd Saiful Izwaan Saadon dan Zainol Mustafa. 2014. Integration of Kano model and servqual into quality function deployment for developing training program. In Proceeding of International Conference on Quality 2014 Tokyo (ICQ14) Tokyo, Japan. 20-22 October 2014. Vol. 2(No. 12):pp284-292.

2. Khairul Anuar Mohd Ali & Main Naser Alolayyan. 2012. The impact of Total Quality Management (TQM) on Hospital Performance in Jordanian Hospitals: An Empirical Evidence (Medical leaders perspective). In Proceeding of Global Conference on Operations and Supply Chain Management (GCOM 2012), Golden Flower Hotel, Bandung, Indonesia. 12-13 March 2012. Vol. 1 (no.1): pp 1-21. (ISBN 967-5705-06-9).

3.Khairul Anuar Mohd Ali & Main Naser Alolayyan. 2012. Study On Factors Of Shopping Mall Attractiveness That Influenced Decision-Making In Choosing A Shopping Mall: A Structural Equation Modeling (SEM) Approaches. In World Business Capability Congress 2012 (WBCC2012), University of Auckland, Auckland, New Zealand. 5-7 December 2012. Vol. 1 (no.1): pp 1-8.

3.Mohd Saiful Izwaan Saadon, Khairul Anuar Mohd Ali & Anizan Ali. 2012. Integration of Kanos Model and Servqual into House of Quality for Developing Environmental Management System Training Program. In proceeding of Technology, Science, Sosial Sciences and Humanities International Conference 2012 (TeSSHI 2012), Universiti Teknologi Mara. Hotel Helang, Langkawi, Kedah, Malaysia. 14-15 Nov 2012. Vol.1 (no.1): pp 1-11.

4.Nora Muda, Humaida Banu Samsudin, Noriza Majid, Khairul Anuar Mohd Ali & Wan Rosmanira Ismail. 2012. Students Perspective On Lecturer Characteristic For Effective Teaching. In Procedia Social and Behavioral Sciences, 59 (2012): pp 535-540 UKM Teaching and Learning Congress. (Elsevier ISI indexed).

5.Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some: Empirical Evidences. In Proceeding of 2nd International Conference on Business and Economic Research, Holiday Villa Beach Resort and Spa, Langkawi Kedah, Malaysia. 14-16 March 2011. Vol.1(No.1):pp 806-821. (Award Best paper in the conference)

6.Hayati @Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Using PCA to assess the critical success factor constructs of SMEs in the Malaysian food industry. In Proceeding of 2nd International Conference on Economics, Business and Marketing Management (CEBMM), Rendezvous Merry Hotel, Shanghai, China. 11-13 March 2011. Vol.1 (No.1): pp 1-5. (indexes by SCOPUS)

7.Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of TQM practice on patients satisfaction through operational flexibility. In Proceeding of International Management Conference (IMaC2011), Convention Centre, Taman Tamadun Islam, Kuala Terengganu, Terengganu, Malaysia, 16 - 17 April 2011, Malaysia. Vol.1 (No.1): pp 1-17.

8.Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. In Proceeding of The 3rd International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship, The University of Jordan, Amman, Jordan. 9- 13 July 2011. Vol.1(No.1): pp 181-201.

9.Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Examining the Relationship betweenOperations Flexibility and Hospital Performance: A Structural Modeling Approach. In Proceeding of The 3rd International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship, The University of Jordan, Amman, Jordan. 9- 13 July 2011. Vol.1(No.1): pp 270-292.

10.Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach. In Proceeding of 15th International Conference on ISO & TQM 15-ICIT, University Tenaga National (UNITEN), Malaysia. 2628 July 2011. Vol.1 (No. 2): pp 1-8.11. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. In Proceeding of 14th QMOD conference on Quality and Service Sciences ICQSS , San Sebastian, Spain. 29 31 August 2011. Vol.1(No.1): pp 86-93.

12.Khairul Anuar Mohd Ali, Nur Riza Mohd Suradi & Juliana Ong. 2010. Factors That Influence Consumer Decision-Making In Choosing A Shopping Mall: Empirical Study On Malaysian Mega Malls. In Proceeding of The 2nd International Conference on Global Business, Sheraton Hotel, Riyadh, Saudi Arabia. 16-18 June 2010. Vol. 1(No. 1): pp 17-24.

13. Khairul Anuar Mohd Ali, Hayati @Habibah Abdul Talib & Fazli Idris. 2010. Total Quality Management approach for Malaysia food industry: Conceptual framework. In Proceeding of the 2nd International Conference on Mathematical Sciences (ICMS2-2010), Putra World Trade Centre, Kuala Lumpur. 30 Nov 3 December 2010. Vol. 1(No.1):pp 892-899.

14. Fazli Idris, Mohd Ezani Mat Hassan, Nik Mustasim Nik Abd Rahman & Khairul Anuar Mohd Ali. 2010. The Antecedents of service operations flexibility: Evidences from professional services firms in emerging economies. In Proceedings of The International Seminar on Management Research 2010. Royal Bintang Hotel, Seremban, Negeri Sembilan. 1-3 October 2010. Vol.1(No.1): pp 143-151.

15. Khairul Anuar Mohd Ali & Ab Rashid Omar. 2009. Benchmarking of quality teaching: a case study on selected training service providers for productivity and quality improvement in Klang valley. In Proceeding of The Firth International Conference on Global Research in Business and Economics 2009 (GABERIC 09) dan Florida Agricultural & Mechanical University, Tallahassee, Florida, USA. Grand Seasons Hotel, Kuala Lumpur. 28-30 December 2009. Vol 1(No. 1):pp1-10.

16. Khairul Anuar Mohd Ali & Huong Feung. 2009. Data Envelopment Analysis Approach on Relative Efficiency of Solid Waste Collection. In Proceeding of International Conference on Quality, Productivity and Performance Measurement (ICQPPM 09) Putrajaya, Malaysia. 16-18 November 2009. Vol.1:pp 1-10.

17.Khairul Anuar Mohd Ali & Juliana Ong Poh Ling. 2009. Kajian Ke Atas Faktor Daya Tarikan Pusat Membeli-Belah Dalam Mempengaruhi Pengguna Memilih Pusat Membeli-Belah. In Proceeding of The 2nd UKM-UI Joint Seminar 2009. FST, UKM, Bangi, Selangor, Malaysia. 22-23 Jun 2009 Vol. 1(No.1):pp1-16.

18.Khairul Anuar Mohd Ali, Zalina Mohd Ali, Mokhtar Abdullah & Fazli Idris. 2009 Value-Based Total Performance Excellence Measurement: An Introductory Implementation at Institution of Higher Learning. In Proceeding of International Conference on Quality, Productivity and Performance Measurement (ICQPPM 09) Putrajaya, Malaysia. 16-18 November 2009. Vol.1:pp 1-10.

19. Zainol Mustafa, Nur Riza Suradi, Wan Rosmanira Ismail, Khairul Anuar Mohd Ali, Zalina Mohd Ali, Mokhtar Abdullah, Fazli Idris & Mohd Rashid Ab Hamid. 2009 Value-Based Total Performance Excellence Measurement: A Preliminary Review. In 5th International Conference On Mathematics, Statistics And Their Applications. Department of Mathematics, Andalas University, Padang, Indonesia. 16-18 Julai 2009. Vol.1:pp1-5.

20. Hayati @Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris 2009. A Review of relationship between Quality management and Organizational Performance: A Study of Food Processing SMEs. In Proceedings of 2nd IEEE International Conference on Computer Science and Information Technology (ICCSIT 2009): Special Session 6 International Conference on Management Technology and Application (ICMTA 2009). Beijing, China. 8-11 August 2009. Vol.1:pp 302-306 ISBN:978-1-4244-4520-2 (Indexed by Scopus)

21. Hayati @Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris 2009. Validating Critical Success Factors of TQM in Malaysian Food Industry: Some Preliminary Result. In Proceedings of International Conference on Quality, Productivity and Performance Measurement (ICQPPM 09). Putrajaya, Malaysia. 16-18 November 2009. Vol.1:pp 1-7

22. Hayati @Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris 2009. A Proposed Model of Business Excellence for the Malaysian Food Industry: An Exploratory Study. In Proceedings of The 14th Asia Pacific Management Conference: Managing Complexities in the Asia Pacific Region (APMC14). AirLangga Universiti, Surabaya, Indonesia. 18-20 November 2009. Vol. 1:pp 1-13.

23. Hayati @Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris 2009. Quality Management Practices in the Malaysian Halal Food Industry. In Proceeedings of The 3rd IMT-GT International Symposium on Halal Science and Management 2009 (IMTGT2009). Pan Pacific, KLIA, Sepang, Malaysia. 21-22 December 2009. Vol.1:pp 154-157.

24. Khairul Anuar Mohd Ali, Daud Talib & Fazli Idris. 2008. Mathematical modeling of service quality towards organizational performance: case study on Malaysian local authorities In Proceedings of 9th International Business Research Conference 2008, Melbourne, Australia, 24-26 November, 2008. Vol. 1: pp 1-11.

25. Khairul Anuar Mohd Ali, Zainol Mustafa, Kamarulzaman Ibrahim, Azami Zaharim & Koh Mei Sin. 2008. Correlation Analysis on Buyer-Seller Relationship in Malaysia: With Reference to Similarity and Relationship in Managerial and Quality Perspective. In Proceedings of the 1st WSEAS International Conference on Multivariate Analysis and its Application in Science and Engineering, Istanbul, Turki, 27-30 May 2008. Vol. 1: pp 99-104.

26. Khairul Anuar Mohd Ali, Fazli Idris & Ike Sumiati Fatah. 2008. Pengaruh Kualiti Perkhidmatan Terhadap Pengangkutan Awam: Kajian Kes KLIA Ekspress. In Prosiding Seminar Bersama Universiti Kebangsaan Malaysia dan Universitas Indonesia (SEBUMI 2): Pengantarabangsaan Melayu Serumpun Ke arah Kegemilangan Bersama. Jakarta, Indonesia 24-25 June 2008. Vol. 1: pp. 1-14.

27. Khairul Anuar Mohd Ali, Zainol Mustafa, Fazli Idris & Siau Yee. 2008. Characteristics of lecturer that influences effective teaching in quality education based on TQM concepts. In Proceedings of the 3rd International Conference on Mathematics and Statistics(ICoMS-3). Bogor, Indonesia 5-6 August 2008. Vol. 1:pp. 1-6.

28. Khairul Anuar Mohd Ali & Siew Fei. 2008. Problem of Usage, Reasons for Not Using, and Attitudes Towards Alternative Interfaces: Case Study on Automatic Teller Machine. In Proceedings of Firth UKM-UNRI International Seminar 2008, Universitas Riau, Pekanbaru, Indonesia. 19-21 August 2008. Vol. 1: pp 689-707. ISBN: 978-979-1222-46-4.

29. Muslim Amin, Zaidi Isa, Khairul Anuar Mohd Ali & Mohammad Nasir Saludin. 2008. The linkages between service quality, customer satisfaction, customer loyalty in Malaysian Islamic Banks. In Proceedings of Applied International Business Conference 2008. Labuan, Sabah, Universiti Malaysia Sabah. 6-8 November 2008. Vol. 1: pp187-194.

30. Hayati @ Habibah Abu Talib, Khairul Anuar Mohd Ali & Khairur Rijal Jamaludin. 2008. Quality Assurance in Halal Food Manufacturing in Malaysia: A preliminary Study. In Proceedings of International Conference on Mechanical & Manufacturing Engineering (ICME2008). UTHOM Johor Bahru. 21-23 May 2008. Vol. 1: pp 1-5. ISBN: 97-98-2963-59-2.

31. Cholichul Hadi, Khairul Anuar Mohd Ali, Mohamad Nasir Saludin & Gatot Wijayanto. 2007. Value on religion and interdependence psychology. In Proceedings of the International Seminar on Education, Psychology and Religion, Ahmad Dahlan University, Yogyakarta, Indonesia. 20th April 2007. Vol.1: pp. 29-38. ISBN: 978-979-16197-1-4.

32. Khairul Anuar Mohd Ali, Fazli Idris & Wu Ziou Hon. 2007. Pemilihan Pegawai Akademik di IPTA melalui Kaedah Pembuatan Keputusan Pelbagai Kriteria: Satu Kajian Kes di Universiti Malaya, Proceedings of International Conference of Mathematical Sciences 2007(ICMS 07), Hotel Equatorial Bangi, Selangor. 28-29 November 2007. Vol. 1: pp 938-948.

33. Fazli Idris & Khairul Anuar Mohd Ali. 2006 The impacts of leadership style and best practices on company performances: Empirical evidences from business firms in Malaysia. In Proceedings of the 11th World Congress for Total Quality Management: Developing Management and Organizational Capability to Improve Business Performance, Wellington, New Zealand 4-6th December 2006. Vol.1: pp.1-12.

34. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali & Mohamad Nasir Saludin. 2006. Fuzzy Deployment on Work Satisfaction: A Family Marriage Approach in Quality Perspective. In Proceedings of the 11th International Conference on ISO 9000 & TQM (11-ICIT): Corporate Governance, Hang Seng School of Commerce, Hong Kong. 10-12th April 2006. Vol 1:pp. 1-6.

35. Daud Talib dan Khairul Anuar Mohd Ali, Zaidi Isa & Wan Rosmanira. 2006. Kajian Pengukuran Prestasi Pihak Berkuasa Tempatan(PBT) Semenanjung Malaysia Dengan Menggunakan Kaedah Analisis Penyampulan Data (APD). Proceedings of Fourth UKM-UNRI International Seminar 2006, Puri Pujangga, Bangi. 1-2 August 2006. Vol. 1: pp. 718-725.

36. Amir Hasan & Khairul Anuar Mohd Ali. 2006. Kajian Pengaruh Kinerja Kewangan Bank-Bank Peserta Rekapitalisasi Terhadap Harga Saham: Kajian Kes Bursa EFEK Jakarta. Proceedings of Fourth UKM-UNRI International Seminar 2006, Puri Pujangga, Bangi. 1-2 August 2006. Vol. 1: pp. 156-160.

37. Khairul Anuar Mohd Ali, Abdul Aziz Jemain, Rushaimi Zien Yusoff & Zakaria Abas. 2005. Efficient Cost Management Through Excellence Quality Management Practices Among Local Authorities in Malaysia. In Proceedings of the 10th World Congress for Total Quality Management: Quality into the 21st Century, University of Manitoba, Fort Garry Campus, Winniepeg, Manitoba, Canada. 22-24th August 2005; Vol.1: pp.1-11.

38. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali & Mohamad Nasir Saludin. 2005. Marriage Deployment in Determining Priority Needs Using Quality Function Deployment (QFD): A Service Organizations Perspective Approach. In Proceedings of International Conference on Quantitative Sciences and Its Applications (ICOQSIA 2005): Empowerment For Organization Intelligence, The Gurney Resorts Hotel Penang. 6-8th December 2005. Vol. 1: pp. 1-13

39. Khairul Anuar Mohd Ali & Siti Noraznira Abdul Aziz. 2005. Kesan Presenteran Belanjawan negara terhadap Pasaran Saham di Bursa Malaysia. In Proceedings of theLabuan International Conference in Economics & Finance(ICEF) 2005. Labuan International Campus, University Malaysia Sabah, Sabah. 26-27th May 2005. Vol.1: pp. 77-88.

40. Khairul Anuar Mohd Ali & Leong Chee Wei. 2003. Pengindeksan Model: Alat Pengurusan Portfolio. In .Proceeding International Seminar: Sustainable Economic and Business Development in an era of Globalization, Universitas Syiah Kuala & Universitas Bengkulu & UKM, 13-

14 October 2003; Vol 1; pp. 141-147.

41. Khairul Anuar Mohd Ali, Mohammad Nasir Saludin and Yew Geok Seng. 2003. Productivity improvement strategies: a case study in a Japanese multinational company. In. Proceeding of Southeast Asian Ergonomics Conference 2003, SEAMEC: 19-22 May 2003. Kuching, UNIMAS, Sarawak. Vol 1:pp. 192-198.

42. Khairul Anuar Mohd Ali dan Zaidi Isa. 1996. Pengaruh Pilihanraya Terhadap Pasaran Saham Di Malaysia Kes Pilihanraya 1995. Fauzias Mat Nor, Abdul Majid, Hamdan Ariffin & Chuan, K.K. (Pyt.). Proceedings Globalisasi Dalam Ekonomi dan Pengurusan, UKM, 12-13 November, 1996. Vol 2: pp. 307-319.

National Proceedings:

43. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2010. The implementation of Total quality Management in Jordanian Hospitals from Nurses Perspective. Prosiding Kolokium Siswazah Kesepuluh, Universiti Kebangsaan Malaysia, 23-24 June 2010, Jilid 1: pp. 121-123.

44. Mohd Saiful Izwaan Saadon & Khairul Anuar Mohd Ali. 2010. Pengintegrasian Model Kano dan SERVQUAL ke dalam Quality Function Deployment bagi pembinaan model latihan. Prosiding Seminar Kebangsaan Aplikasi Sains dan Matematik 2010 (SKASM 2010), Simposium Kebangsaan Sains Matematik ke 18, 2010. UTHM, Johor Bahru, Johor. 8-10 Disember, Vol. 1: pp1-8.

45. Khairul Anuar Mohd Ali & Daud Talib. 2008. Impact of Service Quality Towards Organizational Performance in West Malaysia Local Authorities. Proceedings Simposium Kebangsaan Sains Matematik ke 63 2008, Hotel Renaissance, Kota Baru Kelantan. 3-5 Jun 2008, Vol.1:pp. 1-13.

46. Hayati @ Habibah Abu Talib & Khairul Anuar Mohd Ali. 2008. Malaysia ke arah Hub Halal: Satu Soratan Kajian. Kolokium Siswazah 2008. Proceedings kolokium siswazah kelapan, Universiti Kebangsaan Malaysia, 1-2 Julai 2008, Jilid 1: pp. 221-224.

47. Amir Hasan & Khairul Anuar Mohd Ali. 2008. Analisis Produktiviti Kewangan Bank Pembangunan Daerah di Indonesia, Proceedings kolokium siswazah kelapan, Universiti Kebangsaan Malaysia, 1-2 Julai 2008, Jilid 1: pp. 225-227.

48. Khairul Anuar Mohd Ali & Lim Siew Fei. 2007. Mesin Teler Automatik (ATM):Masalah Penggunaan, Sebab Tidak Mengguna dan Sikap Terhadap Perantara Alternatif. Prosiding Persidangan Kebangsaan Ekonomi Malaysia 2007. Century Mahkota Hotel, Bandar Hilir Melaka, 21-23 Ogos 2007. Vol.1 (No. 1): pp. 1-19.

49. Khairul Anuar Mohd Ali & Ng Yim Fong. 2006. Pembuatan Keputusan dalam Pemilihan dan Pengambilan Pekerja Siswazah melalui Kaedah Multi-Kriteria di Sektor Pembuatan. Proceedings of Seminar Kebangsaan Sains Kuantitatif 2006, Hotel Helang, Langkawi, Kedah, 19-21 Disember 2006. Vol. 1: pp. 1-13.

50. Amir Hasan & Khairul Anuar Mohd Ali. 2006. Analisis Produktiviti Kerja Kewangan Bank Pembangunan Daerah (BPD) di Indonesia, Proceedings kolokium siswazah keenam, Universiti Kebangsaan Malaysia, 12-13 Julai 2006, Jilid 1: pp. 419-421.

51. Gatot Wijayanto & Khairul Anuar Mohd Ali. 2006. Impak Strategi Pemasaran Campuran Terhadap Keputusan Pelanggan Dalam Membeli Rumah. Proceedings kolokium siswazah keenam, Universiti Kebangsaan Malaysia, 12-13 Julai 2006, Jilid 1: ms 422-424.

52. Jumiati Sasmita & Khairul Anuar Mohd Ali. 2006. Analisis Produktiviti Kerja Pegawai Negeri Sipil (PNS) Kabupaten/Kota Di Provinsi Riau. Proceedings kolokium siswazah keenam, Universiti Kebangsaan Malaysia, 12-13 Julai 2006, Jilid 1: ms 425-427.

53. Muslim Amin & Khairul Anuar Mohd Ali. 2006. Kualiti Perkhidmatan, Kepuasan Pelanggan, dan Kriteria Pemilihan Perbankan Islam di Malayisa. Proceedings kolokium siswazah keenam, Universiti Kebangsaan Malaysia, 12-13 Julai 2006, Jilid 1: ms 428-430.

54. Khairul Anuar Mohd Ali, Noriszura Ismail & Siti Norbaizura Mat Said. 2005. Hubungan antara nilai intrinsik dan harga saham: Satu Aplikasi Model Pendiskaunan Dividen (DDM), Proceedings Simposium Kebangsaan Sains Matematik ke 13 2005, Hotel Holiday Villa, Alor Setar, Kedah. 31 May 2 Jun 2005, Jilid 1:ms 400-408.

55. Khairul Anuar Mohd Ali, Wan Rosmanira Ismail & Liew Heong Fueng. 2005. Relative Efficiency of Solid Waste Collection in the Local Government Areas in Peninsular Malaysia: A Data Envelopment Analysis Approach. Proceedings of 4rd Annual Seminar on Sustainability Science and Management 2005, Primula Beach Resort, Kuala Terengganu, Terengganu. 2-3 May 2005, Jilid 1: ms 624-628.

56. Khairul Anuar Mohd Ali & Wan Rosmanira Ismail. 2005. Ciri-ciri pensyarah yang mempengaruhi pengajaran berkesan berdasarkan penilaian pelajar. Proceedings Seminar Sehari Isu Pengajaran dan Pembelajaran Sains Matematik 2005, Tiara Beach Resort, Port Dickson, Negeri Sembilan. 3 September 2005, Jilid 1: ms 90-99.

57. Daud Talib dan Khairul Anuar Mohd Ali, Zaidi Isa & Wan Rosmanira. 2005. Pengukuran prestasi dari persepektif produktiviti berasaskan ukuran kecekapan dan keberkesanan bagi sector awam. Proceedings kolokium siswazah kelima, Universiti Kebangsaan Malaysia, 26-27 April 2005, Jilid 1: ms 287-289.

58. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali dan Mohd Nasir Saludin. 2005. Perkahwinan di dalam perspektif kualiti. Proceedings kolokium siswazah kelima, Universiti Kebangsaan Malaysia, 26-27 April 2005, Jilid 1: ms 293-295.

59. Gatot Wijayanto, Khairul Anuar Mohd Ali dan Nasir Saludin. 2005. Impak kualiti dan nilai perkhidmatan terhadap peningkatan jumlah tabungan pelanggan pada Bank Riau, Indonesia. Proceedings kolokium siswazah kelima, Universiti Kebangsaan Malaysia, 26-27 April 2005, Jilid 1: ms 272-274.

60. Wan Salmuni Wan Mustaffa dan Khairul Anuar Mohd Ali, 2005. Pembuatan keputusan multi-kriteria untuk kenaikan pangkat kakitangan akademik di Institusi pengajian tinggi awam (IPTA): Pendekatan teknik proses hierarki analisis(PHA). Proceedings kolokium siswazah kelima, Universiti Kebangsaan Malaysia, 26-27 April 2005, Jilid 1: ms 281-283.

61. Erwina Bakarruddin dan Khairul Anuar Mohd Ali, 2005. Pembuatan keputusan multi-kriteria bagi penjawatan kakitangan akademik di institusi pengajian tinggi awam. Proceedings kolokium siswazah kelima, Universiti Kebangsaan Malaysia, 26-27 April 2005, Jilid 1: ms 275-277.

62. Khairul Anuar Mohd Ali, 2005. Modelling the Process for Fuzzy Criteria Decision Making, Proceedings Seminar IRPA RMK-8 Kategori EAR 2005, 14-16 January 2005, Jilid 1: ms 182-183.

63. Nur Riza Suradi dan Khairul Anuar Mohd Ali, 2004. Implementation of ISO 9000 in Higher Education Institutions: Experiences of four education institutions in Malaysia, Proceedings of 3rd Annual Seminar on Sustainability Science and Management 2004, 4-5 May 2004, Jilid 1:ms 624-628.

64. Khairul Anuar Mohd Ali, Poh Ching dan Kamaruzzaman Matharsa, 2004. Daya saing ekonomi melalui penilaian latihan dalam industri peruncitan. Proceedings Seminar Kebangsaan Ekonomi 2004: Daya Saing Ekonomi dan Sosial kearah Pemantapan Pembangunan Ekonomi. Le Paris Hotel & Resort (Costa Rica), Port Dickson, Negeri Sembilan. 11-13 Jun 2004. Jilid 1:ms 85-100.

65. Khairul Anuar Mohd Ali dan Lim Chee Tat, 2004. Kesan pengumuman perubahan polisi dividen di era K-ekonomi., Proceedings Simposium Kebangsaan Sains Matematik ke 12, Universiti Islam Antarabangsa, Gombak. 23-24 December 2004. Jilid 1,no.1: ms 1-14.

66. Khairul Anuar Mohd Ali, 2004. The relationship between quality training practices and internal customer satisfaction: An empirical study an Malaysian local authorities. Proceedings Seminar Kebangsaan Sains Teknologi dan Sains Sosial 2004, 31 May 1 Jun 2004, Jilid 1, no.2: ms 132-137.

67. Daud Talib dan Khairul Anuar Mohd Ali, 2004. Pengukuran prestasi Pihak Berkuasa Placean di Semenanjung Malaysia dari persepektif produktiviti, kecekapan dan keberkesanan perkhidmatan. Proceedings kolokium siswazah keempat, Universiti Kebangsaan Malaysia, 26-27 April 2004, Jilid 1: ms 230-232.

68. Koh May Sin dan Khairul Anuar Mohd Ali. 2004. Hubungan penjual-pembeli: kesamaan, pengurusan perhubungan dan kualiti perhubungan. Proceedings kolokium siswazah keempat, Universiti Kebangsaan Malaysia, 26-27 April 2004, Jilid 1: ms 260-263.

69. Lim Poh Ching dan Khairul Anuar Mohd Ali. 2004. Penerokaan penilaian latihan dalam industri peruncitan. Proceedings kolokium siswazah keempat, Universiti Kebangsaan Malaysia, 26-27 April 2004, Jilid 1: ms 264-267.

70. Khairul Anuar Mohd Ali, Noriszura Ismail dan Jason Fernandez. 2003. Ujian hipotesis pergerakan rawak ke atas pasaran saham Malaysia., Proceedings Simposium Kebangsaan Sains Matematik ke XI, Kota Kinabalu. Jilid 1:ms 726-732

71. Khairul Anuar Mohd Ali dan Liew Chen Wen. 2003. Prestasi CAPM dalam pasaran Bursa Saham Kuala Lumpur, Proceedings Seminar Sains Aktuari dan Matematik Kewangan 2003, Jilid 1:No.1:ms 153-158,

72. Khairul Anuar Mohd Ali dan Suhaiza Harun. 2003. Kajian hubungan antara indeks pasaran Malaysia dengan indeks luar negara, Proceedings Seminar Sains Aktuari dan Matematik Kewangan 2003, Jilid 1:No. 1:ms 118-129.

73. Khairul Anuar Mohd Ali dan Lee Han Boon. 2003. Perbandingan keberkesanan menilai saham biasa dengan menggunakan nisbah kewangan P/E, hasil dividen dan model pendekatan ringkas DDM, Proceedings Seminar Sains Aktuari dan Matematik Kewangan 2003, Jilid 1:No.1:ms 55-67.

74. Khairul Anuar Mohd Ali dan Ng Kok Keong. 2003. Kesan peralihan bulanan bagi pasaran saham di negara-negara ASEAN, Proceedings Seminar Sains Aktuari dan Matematik Kewangan 2003, Jilid 1:No 1:ms 92-103.

75. Khairul Anuar Mohd Ali. 2003. The relationship between quality training practices and organizational performance: an empirical study in Malaysian Local Authorities. Proceedings Seminar Kebangsaan Ekonomi 2003: Dasar awam dalam era globalisasi, Jilid 1:ms 335-342.

76. Khairul Anuar Mohd Ali, Rushami Zein Yusoff dan Zakaria Abas. 2000. Anugerah Kualiti Perdana Menteri: Satu Kajian Perbandingan, Proceedings Simposium Penyelidikan Pengurusan Siswazah, UUM; ms.140-155; 15-16 November, 2000.

77. Khairul Anuar Mohd Ali, Azizah Mohd Harun, Azmin Sham Rambley dan Roslinda Mohd Nazar. 1997. Kesan Perilaku Kepimpinan Karismatik Terhadap Kepuasan Kerja Guru-Guru: Satu Kajian Kes Di Sekolah-Sekolah Menengah Zon Pudu, Wilayah Persekutuan. Proceedings Seminar Pendidikan Kebangsaan dan Pembangunan Sosial, UKM; ms 139-155; 7-8 November, 1997.

78. Khairul Anuar Mohd Ali, Azizah Mohd Harun dan Zainal Abidin A. 1997. Kesan Pengswastaan Terhadap Kepuasan Kerja Dalam Agensi Awam Yang Di Swastakan: Satu Kajian Di Pos Malaysia Berhad. Proceedings Seminar Sehari Isu-isu Populasi Malaysia, Jilid 1; ms 11.1 11.9, 19 Sept 1997.

79. Azizah Mohd Harun dan Khairul Anuar Mohd Ali. 1997. Pengauditan Alam Sekitar: Keperluannya Satu Cabaran. Proceedings Seminar Sehari Isu-isu Populasi Malaysia, Jilid 1; ms 4.1 4.8, 19 Sept 1997.

80. Azmin Sham Rambley dan Roslinda Mohd Nazar dan Khairul Anuar Mohd Ali. 1997. Kesan Sektor Pembuatan Ke atas Demografi Malaysia. Proceedings Seminar Sehari Isu-isu Populasi Malaysia, Jilid 1; ms 7.1 7.11, 19 Sept 1997.

Technical Reports:

1. Khairul Anuar Mohd Ali dan Lim Siew Fei. 2007. Mesin Teler Automatik (ATM): Masalah Penggunaan, Sebab Tidak Mengguna, Dan Sikap Terhadap Perantara Alternatif. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/11/2007.

2. Khairul Anuar Mohd Ali dan Mohd Shubri Ismail. 2007. Kesan Pembelajaran Ditempat Kerja Terhadap Sikap Berkaitan Dengan Pekerjaan. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/10/2007.

3. Khairul Anuar Mohd Ali, Liong Choong Yeun dan Mohamad Shariff Abu Bakar. 2006. Kajian persepsi kakitangan industri perkhidmatan zakat terhadap amalan pengurusan kualiti menyeluruh. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/26/2006

4. Khairul Anuar Mohd Ali dan Ike Sumiati Fatah. 2006. Pengaruh kualiti perkhidmatan kepada pengangkutan awam di KLIA Ekspres. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/25/2006

5. Khairul Anuar Mohd Ali, Mohamad Alinor Abdul Kadir dan Amirruddin Abdul Kadir. 2006. Pengukuran hasil pembelajaran kursus (HPK) dari persepsi pelajar di Jabatan Kejuruteraan Mekanikal, Universiti Industri Selangor (UNISEL). Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/24/2006

6. Putri Mayang Agustanti dan Khairul Anuar Mohd Ali. 2006. Impact of ISO 9000 certification on quality management system and companys performance: A comparative study of ISO vs Non-ISO companies. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/23/2006

7. Wu Ziou Hon dan Khairul Anuar Mohd Ali. 2006. Pembuatan Keputusan Pelbagai Kriteria Dalam Pemilihan Pegawai Akademik di IPTA: Satu Kajian Kes di Universiti Malaya. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/22/2006

8. Mohamad Nasir Saludin, Khairul Anuar Mohd Ali dan Mohd Asrul Hisyam Mamat. 2006. Antara Persepsi dan Harapan Pihak Pengurusan Kolej Kediaman UKM terhadap Perkhidmatan Kualiti Menyeluruh. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/21/2006

9. Khairul Anuar Mohd Ali dan Ng Yim Fong. 2006. Pembuatan Keputusan Dalam Pemilihan dan Pemgambilan Pekerja Siswazah Melalui Kaedah Multi-Kriteria Di Sektor Pembuatan. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/19/2006

10. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali & Mohamad Nasir Saludin. 2006. Data Collection for Social Study Through Personel Experiance. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/18/2006.

11. Daud Talib, Khairul Anuar Mohd Ali, Zaidi Isa dan Wan Rosmanira. 2006. Kajian Pengukuran Prestasi Pihak Berkuasa Tempatan (PBT) Semenanjung Malaysia Dengan Menggunakan Kaedah Analisis Penyampulan Data (APD). Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/17/2006.

12. Khairul Anuar Mohd Ali dan Gak Pek Po. 2006. Penilaian Tahap Empowermen Terhadap Para Pekerja Di Kawasan Lembah Kelang. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/16/2006.

13. Khairul Anuar Mohd Ali dan Siti Sarah Mohamad Daud. 2006. Prestasi Dana Amanah dan Kesan Kadar Pulangan Portfolio Pasaran dan Kadar Inflasi terhadap Kadar Pulangan Harga Dana Amanah Pertumbuhan dan Dana Amanah Keseimbangan. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/15/2006

14. Khairul Anuar Mohd Ali dan Wan Salmuni Wan Mustaffa. 2005. Pembuatan Keputusan Multi-Kriteria untuk Kenaikan Pangkat Kakitangan Akademik di Institusi Pengajian Tinggi Awam (IPTA): Pendekatan Teknik Proses Hierarki Analisis (PHA). Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/13/2005.

15. Khairul Anuar Mohd Ali, Nur Riza Mohd Suradi dan Ng Yak Howe. 2005. Penunjuk-Penunjuk Utama Pengukuran Prestasi Institusi Pengajian Tinggi Malaysia. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/12/2005.

16. Khairul Anuar Mohd Ali dan Suzyanty Mohd Shokory. 2005. Kajian Pengukuran Kepuasan Pelanggan Dalaman bagi Industri Perhotelan di Pantai Timur. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/11/2005.

17. Khairul Anuar Mohd Ali dan Siti Noraniza Abdul Aziz. 2005. Kesan Presenteran Belanjawan Negara Terhadap Pasaran Saham di Bursa Malayisa, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/9/2005.

18. Abdul Aziz Jemain dan Khairul Anuar Mohd Ali. 2004. Menyukat Kecekapan Jabatan Pendekatan Multikriteria, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/21/2004.

19. Fazli Idris, Mokhtar Abdullah, Mohd Ashari Idris, Khairul Anuar Mohd Ali & Nooreha Hussain. 2004. Integrated management approach: total performance excellence model for business organisations in Malaysia, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/20/2004.

20. Khairul Anuar Mohd Ali & Koh May Sin. 2004. Hubungan pembeli-penjual: kesamaan, pengurusan perhubungan dan kualiti perhubungan, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/19/2004.

21. Fazli Idris, Mokhtar Abdullah, Mohd Ashari Idris, Khairul Anuar Mohd Ali & Nooreha Hussain, 2004, The impacts of tranformational leadership and best practices on company performences: Empirical practices among business firms in Malaysia, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/15/2004.

22. Khairul Anuar Mohd Ali dan Lim Poh Ching, 2004. Penerokaan penilaian latihan dalam industri peruncitan. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/16/2004.

23. Khairul Anuar Mohd Ali, 2004. The relationship between quality training practices and internal customer satisfaction: An empirical study an Malaysian local authorities. Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia- LT/PPSM/17/2004.

24. Khairul Anuar Mohd Ali dan Suhaiza Harun, 2003, Kajian hubungan antara indeks pasaran Malaysia dengan indeks luar negara, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia-LT/PPSM/27/2003.

25. Khairul Anuar Mohd Ali dan Leong Chee Wei, 2003, Pengindeksan Model: Alat Pengurusan Portfolio, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia - LT/PPSM/22/2003.

26. Khairul Anuar Mohd Ali, 2003, The relationship between quality training practices and organizational performance: An empirical study in Malaysian Local Authorities., Laporan Teknik, Pusat pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia - LT/PPSM/19/2003.

27. Khairul Anuar bin Mohd Ali dan Jason Fernandez, 2003, Hipotesis pergerakan rawak ke atas pasaran saham Malaysia., Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dab Teknologi, Universiti Kebangsaan Malaysia - LT/PPSM/18/2003.

28. Khairul Anuar bin Mohd Ali, 2003, Satu Kajian Perbandingan Enam Anugerah Kualiti Kebangsaan, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Tenologi, Universiti Kebangsaan Malaysia - LT/PPSM/11/2003.

29. Khairul Anuar Mohd Ali, 2003, Efficient Cost Management Through Quality Management Practices Among Local Authorities, Laporan Teknik, Pusat Pengajian Sains Matematik, Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia - LT/PPSM/07/2003.

30. Khairul Anuar Mohd Ali dan Azizah Mohd Harun, 1997, Kesan perilaku kepimpinan karismatik terhadap kepuasan kerja guru-guru: Satu kajian kes di sekolah-sekolah menengah zon Pudu, Wilayah Persekutuan., Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/October 1997/LT 14.

31. Khairul Anuar Mohd Ali dan Zainal Abidin Aala, 1997, Kesan pengswastaan terhadap kepuasan kerja dalam agensi awam yang Decwastakan: satu kajian di Pos Malaysia Berhad, Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/September 1997/LT 12.

32. Khairul Anuar Mohd Ali, 1997, Hubungan antara kadar tukaran matawang asing, kadar faedah dan harga saham, Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/August 1997/ LT 10.

33. Khairul Anuar Mohd Ali, Fazli Idris dan Ahmad Mahir Razali, 1996, Pengurusan Kualiti:Suatu kajian Di Raza Manufacturing Sdn. Bhd., Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/October 1996/LT 19.

34. Khairul Anuar Mohd Ali, 1996, Pengaruh Faktor kadar dividen tahun lepas, perolehan sesaham, kecairan dan saiz syarikat ke atas kadar dividen semasa., Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/October 1996/LT 18.

35. Khairul Anuar Mohd Ali dan Zaidi Isa, 1996, Pengaruh pilihanraya terhadap gelagat pasaran saham di Malaysia: Kes pilihanraya 1995., Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/September 1996/LT15.

36. Khairul Anuar Mohd Ali, Zaidi Isa dan Ahmad Mahir Razali, 1996, Kesan pilihanraya terhadap pasaran saham., Laporan Teknik, Fakulti Sains Matematik, Universiti Kebangsaan Malaysia - FSM/August 1996/LT 14.

Editors:

1.Editor for Journal of Quality Measurement and Analysis, Universiti Kebangsaan Malaysia. Publisher: Universiti Kebangsaan Malaysia, Bangi, Selangor. Since 2005- present.

2. Chief Editor for the International Conference on Quality, Productivity and Performance Measurement (ICQPPM 09) Proceeding 2009, publisher: Universiti Kebangsaan Malaysia, 2009.

3.Editorial Board of the Buletin FST, Faculty of Science and Technology, UKM. 2008-2010.

4.Editor for text book manuscript; Book title: Pengurusan Kualiti Prinsip dan Perlaksanaan, publisher: Universiti Teknologi MARA, Shah Alam, Selangor. 2005.

5.Chief Editor for the Actuarial Science and Financial Mathematic National Seminar Proceedings 2003, publisher: Universiti Kebangsaan Malaysia, 2003.

RESEARCHS/ CONSULTATIONS

Researchs:

No.

Title of Research

Status/ DurationPlace of Research

Sponsor

1.

The Intervening Effect of Business Innovation Capability on the Relationship between Total Quality Management (TQM) and Malaysian SMEs Performance

(Code:FRGS/1/2014/SS05/UKM/02/8)

Head Project (In Progress)

1 July 2014 30 June 2016

Fundamental Research Grant Scheme -FRGS

Ministry of Higher Education -

(RM 64,200)

2.

The Effects of Total Quality Management (TQM) Practices to the Performance of Malaysian SMEs: Entrepreneurial Competencies as Moderating Factor

(Code:GSB-2014-012)

Head Project (In Progress)

18 Sept 2014 17 Sept 2015

UKM-GSB geran galakan penyelidikan

UKM research fund

(RM10,000)

3.

SSM Customer Satisfaction Index (Code: GSB-2011-001)

Head Project

(Completed)

02 May 2011 30 April 2013

External Grant- Companies Commission of Malaysia (CCM)

Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia SSM) (RM84,770)

4.

Hierarchical Bayesian Method for Assessing Marriage loyalty. (Kod UKM-ST-06-FRGS0096-2010)

Head Project

(Completed)

15 March 2010 14 March 2012



(RM 52,800)

No.

Title of Research

Status/ Duration

Place of Research

Sponsor

5.

Exploring Success Factors: Public Sector Development Capabilities And Government Innovation Initiatives. (Kod ERGS/1/2012/ss05/UKM/03/1)

Co-Researcher

(In Progress)

01 June 2012 31 May 2015

Exploratory Research Grant Scheme -ERGS


(RM 70,000)

6.

Integration of Kano Model & SERVQUAL into QFD for developing training course program

Co-Researcher

(In Progress)

01 April 2013 31 March 2015



(RM 66,000)

7.

Innovative capability in business operations: Assessment of critical factors and development of an integrated framework for service industries

Co-Researcher

(In Progress)

01 April 2013 31 March 2016



(RM 75,000)

8.

Pembangunan Pelan Jaminan Kualiti UKM. (Kod UKM-GPP-PPKK-22-2009)

Co-Researcher

(Completed)

15 July 2009 30 September 2010

Geran Universiti Penyelidikan- GUP


(RM 200,000)

9.

Kajian Kebolehpercayaan Input Pelajar Untuk Maklum Balas Sistem Penilaian Pengajaran Kursus (SPPK). (Kod UKM-GPP-PPKK-23-2009)

Co-Researcher

(Completed)

15 July 2009 14 July 2011



(RM 150,000)

10.

Kajian Keberkesanan Penggabungan Sistem Pengurusan Kualiti ISO PPP-PPS dan Penyepaduan dengan Keperluan MQA. (Kod UKM-GPP-PPKK-24-2009)

Co-Researcher

(Completed)

15 July 2009 14 July 2011



(RM 220,000)

No.

Title of Research

Status/ Duration

Place of Research

Sponsor

11.

Pengukuran Prestasi UKM Menggunakan Model Kecemerlangan Prestasi Berasaskan Nilai Teras (Value Based Total Performance Excellence Model-VBTPEM). (Kod UKM-GPP-PPKK-27-2009)

Co-Researcher

(Completed)

15 July 2009 14 July 2011



(RM 150,000)

12.

Modeling of quality engineering education usingpath analysis (Kod UKM-GUP-BTT-07-25-168)

Co-Researcher

(Completed)

01 October 2007 30 June 2010

Geran Universiti Penyelidikan - GUP


(RM 200,000)

13.

Perubahan Iklim (Kod UKM-OUP-PI-24-112/2010)

Co-Researcher

(Completed)

01 January 2010 31 December 2010

Dana Operasi Universiti Penyelidikan

Ministry of Higher Education

14.

Mathematical modelling for performance measurement of Malaysian Local Authorities through Data Envelopment Analysis and Structural Equation Modelling. (Kod UKM-ST-01-FRGS0054-2006).

Head Project (Completed)

July 2007 June 2009



(RM 46,000)

15.

Flexibility as the competitive operations strategy: The development of competing flexibility model framework for service industries (Kod UKM-GUP-EP-07-18-113)

Co-Researcher

(Completed)

October 2007 September 2009

Geran Universiti Penyelidikan - GUP


(RM 200,000)

No.

Title of Research

Status/ Duration

Place of Research

Sponsor

16.

Modelling the process for fuzzy multi-criteria decision making. (Kod 09-02-02-0116-EA282)


January 2004 December 2006

Intensified Research Priority Area - IRPA

Ministry of Sciences and Technology MOSTE

(RM 125,000)

17.

Impak Amalan Pengurusan Kualiti Cemerlang Terhadap Kepuasan Pelanggan Dalaman Pihak Berkuasa Tempatan Di Semenanjung Malaysia. (Kod ST-004-2003)


March 2003 May 2004

UKM Fundamental research

UKM fundamental research fund

(RM 19,000)

18.

Maklumat tersirat dalam perubahan polisi dividen.

(Kod ST- 030-2003)

Head Project

(Completed)

August 2003-July 2004



(RM4,400)

19.

Analisis risiko bank-bank perdagangan di Malaysia terhadap pendedahan kadar faedah.(Kod Q/3/98)


September 1998 February 1999



(RM 3,710)

20.

Kesan penswastaan terhadap kepuasan kerja dalam agensi awam yang Decwastakan: Satu kajian di Pos Malaysia.

Siri Laporan Teknik FSM/September 1997/LT12.

Head Project

(Completed)

January 1997-

August 1997

Short term research

Nil

No.

Title of Research

Status/ Duration

Place of Research

Sponsor

21.

Kesan perilaku kepimpinan karismatik terhadap kepuasan kerja guru-guru: Satu kajian kes di sekolah-sekolah menengah Zon Pudu, Wilayah Persekutuan.

Siri Laporan Teknik FSM/October 1997/LT14.

Head Project

(Completed)

March 1997 -

October 1997

Short term research

Nil

Consultations and Development:

No.

Title

Place of Consultation

Status

Sponsor

1.

Consultations Projek membangunkan Model Service Delivery Excellence untuk Perbadanan Produktiviti Negara (NPC). (Kod C33704)

National Productivity Corporation (NPC)

April 2004 - Sept 2004 (Completed)

NPC

(RM 84,000)

2.

Consultations Projek Laporan Pengukuran Produktiviti Sektor Awam untuk Perbadanan Produktiviti Negara (NPC).


June 2005 November 2005

(Completed)

NPC

(RM 5,000)

3.

Consultations Projek Laporan Balance Score Card bagi Sektor Awam untuk Perbadanan Produktiviti Negara (NPC).


Jan 2006 Ogos 2006

(Completed)

NPC

(RM 30,000)

4.

Consultations Projek laporan Service Delivery Excellence untuk Perbadanan Produktiviti Malaysia (MPC).

Malaysian Productivity Corporation

(MPC)

Jan 2009 April 2009

(Completed)

MPC

(RM5,000)

No.

Title

Place of Consultation

Status

Sponsor

5.

Consultations Projek Laporan Penandaarasan bagi Sektor Awam untuk Perbadanan Produktiviti Malaysia (MPC).

Malaysian Productivity Corporation

(MPC)

Julai 2010 Oktober 2010

(Completed)

MPC

(RM8,000)

______________________________________________________

TEACHING AND SUPERVISION

A. TEACHING:

-Have been teaching 3 Phd courses, 9 master courses and 9 undergraduate courses.

No.

Name of courses/programme

Year

1.

ZCZB 8563 (PhD)

Pengurusan Operasi Lanjutan (Advance Operations Management)

(PhD - siswazah)

2012, 2013, 2014

2.

ZCZB 8563 (PhD)

Pengurusan Operasi Lanjutan (Advance Operations Management)

(DBA - MARA siswazah)

2012, 2013

3.

ZCZB 8623 (PhD)

Independent Study (Management)

(PhD - siswazah)

2012, 2013, 2014

4.

ZCZB 6513

Mengurus operasi dan system maklumat (Managing operations & Information system)

(MBA - Siswazah)

2011, 2012, 2013, 2014

5.

ZCZF 6033

Kaedah Penyelidikan Perniagaan (Business research methods) (MBA - Siswazah)

2011, 2012, 2013, 2014

6.

ZCZB 6513

Mengurus operasi dan system maklumat (Managing operations & Information system)

(Program MBA Eksekutif -Siswazah)

2011, 2012, 2013, 2014

7.

ZCZF6043

Projek Penyelidikan Perniagaan (Research Project)

2011, 2012, 2013, 2014

No.


Year

8.

STQK6324

Sistem Penyampaian Perkhidmatan Di Sektor Awam (Public Sector Service Delivery System) (Siswazah)

2010, 2011

9.

STQK 6134

Pengurusan Kualiti Menyeluruh

(Total Quality Management ) (Siswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011

10.

STQK6144

Pengukuran Prestasi Organisasi (Organizational Performance Measurement) (Siswazah)

2010, 2011

11.

STQP6014

Kaedah Penyelidikan (Research Methods)

(Siswazah)

2009, 2010, 2011

12.

STQK 6988

Master Quality Research Project (Siswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011

13.

STQP 1513

Asas Ekonomi 1 (Mikro Ekonomi) Microeconomics

(Prasiswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

14.

STQP 1523

Asas Ekonomi 2 (Makro Ekonomi) Macroeconomics

(Prasiswazah)

2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

15.

STQA3663

Kajian Ilmiah (Prasiswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

16.

EPPM2913

Prinsip Pengurusan Organisasi

(Principles of Organizational Management )

(Prasiswazah)

2010, 2011

17.

CCCH 2903

Prinsip Pengurusan Perniagaan (Prasiswazah)

2003, 2004, 2005

18.

QA 1114

Asas Ekonomi 1 (Mikro Ekonomi) (Prasiswazah)

1996, 1997, 1998, 1999

19.

QA 2124

Asas Perakaunan dan Kewangan 1 (Prasiswazah)

1996, 1997,1998

No.


Year

20.

QA 1214

Asas Ekonomi 2 (Makro Ekonomi) (Prasiswazah)

1996, 1997, 1998

21.

CD1012

(PJJ/FPP)

Asas Pemasaran (Prasiswazah)

1997, 1998

B. SUPERVISIONS:

Level

No. of students

Status

(a)

PhD

15 PhD students

8 PhD students

completed

Completed

*5 students as Main Supervisor

*3 students as Co-Supervisor

7 PhD students

In Progress

In Progress

*3 students as Main Supervisor

*4 students as Co-Supervisor

(b)

Master

88 students

82 students

Completed

6 students

In Progress

(c)

Undergraduate

42 students

Completed

PhD Degree Programme:

No.

Title of Thesis

Name of Students

Year

Status

1.

Analisis Prestasi Kerja Pegawai Kerajaan: Kajian Kes Di Negeri Riau, Indonesia.

(Ph.D thesis)

Main Supervisor

Jumiati Sasmita

(P29248)

Start: September 2004

Completed

January 2010

Completed

PhD Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

2.

Pengukuran Prestasi Pihak Berkuasa Tempatan (PBT) Malaysia Berasaskan Pengaruh Faktor-Faktor Dalaman Organisasi.

(Ph.D thesis)

Main Supervisor

Daud bin Talib

(P24876)

Start: September 2003

Completed

January 2010

Completed

3.

Kualiti perkhidmatan perbankan Islam di Malaysia dan pengaruhnya kepada kepuasan dan kesetiaan pelanggan menggunakan Persamaan Permodelan Struktur.

(Ph.D Thesis)

Co-supervisor

Muslim Amin (P31261)

Start:

June 2004

Completed

September 2009

Completed

4.

Perkahwinan dan Kekeluargaan dalam perspektif kualiti.

(Ph.D Thesis)

Co-supervisor

Rika Fatimah

(P30168)

Start:

April 2004

Completed May 2008

Completed

5.

Amalan pengurusan kualiti di kalangan perusahaan kecil dan sederhana industri pemprosesan makanan di Malaysia

(Ph.D Thesis)

Main Supervisor

Hayati @ Habibah Abu Talib

(P 42594)

Start:

January 2008

Completed

22 Mac 2012

Completed

6.

Faktor-faktor kejayaan prestasi kewangan Bank Pembangunan Daerah (BPD) di Indonesia selepas dan sebelum autonomi daerah.

(Ph.D Thesis)

Main Supervisor

Amir Hasan

(P32804)

Start:

June 2004

Completed

May 2012

Completed

7.

The impact of total quality management and operational flexibility on hospital performance in Jordanian Hospitals

(Ph.D Thesis)

Main Supervisor

Main Naser Fady Alolayyan (P42606)

Start:

January 2008

Completed

May 2012

Completed


No.

Title of Thesis

Name of Students

Year

Status

8.

Model Pengukuran Produktiviti pelbagai faktor bagi organisasi perkhidmatan di Jabatan Kerja Raya Malaysia

(PhD Thesis)

Main Supervisor

Mohd Saiful Izwaan bin Saadon

(P42225)

Start:

July 2008

Completed

Dec 2014

Completed

9.

Kajian Implikasi Stress Dengan Hubungan Kepuasan Bekerja dan Kualiti Kehidupan Di Kalangan Pegawai Perubatan Di Pusat Perubatan Universiti Kebangsaan Malaysia.

(PhD Thesis)

Main Supervisor

Rose Azzlinda Bte Osman (P50031)

Start:

July 2009

In Progress

10.

Assessing the Mediating Role of Psychological Ownership and Its Selected Antecedents within Service-Profit-Chain Framework

(PhD Thesis)

Co- Supervisor

Khalid Abed Dahleez (ZP00675)

Start:

May 2012

In Progress

11.

The Relationships between Transformational Leadership and Employee Performance: A Study of Employee Development as Mediator

(PhD Thesis)

Co-Supervisor

Abdullatif M. A. Abuowda

(ZP01021)

Start:

May 2012

In Progress

12.

Commercialization of intellectual property for selected companies in Malaysia

Co-supervisor

Sabri bin Mohamad Sharif

(ZP00321)

Start:

May 2010

In Progress

13

The integration concept of Total Quality Management (TQM) and Entrepreneurial Competencies (EC) to the Malaysian SMEs

(PhD Thesis)

Main Supervisor

Muhammad Naqib Bin Mat Yunoh

(ZP01028)

Start:

May 2012

In Progress


No.

Title of Thesis

Name of Students

Year

Status

14.

Human efficiency in crisis management (CM) as a criterion for judging the effectiveness and sustainability of business continuity management (BCM).

(PhD Thesis)

Main Supervisor

Bijan Yavar

(ZP01774)

Start:

May 2013

In Progress

15.

Hubungan kualiti perkhidmatan pusat keusahawanan universiti di Malaysia terhadap kecenderungan keusahawanan dalam kalangan pelajar: Peranan system penyampaian sebagai penyederhana.

(PhD Thesis)

Main Supervisor

Ida Nadia binti Hamidon (ZP01029)

Start:

May 2014

In Progress

Masters Degree Programme:

No.

Title of Thesis

Name of Students

Year

Status

1.

Hubungan penjual-pembeli: Kesamaan, pengurusan perhubungan dan kualiti perhubungan.

(Master Thesis)

Main Supervisor

Koh May Sin

(P23766)

Start:

December 2002

Completed:

May 2003

Completed

2.

Pengaruh kualiti perkhidmatan kepada pengangkutan awam di KLIA ekspres.

(Master Thesis)

Main Supervisor

Ike Sumiati Fatah

(P24929)

Start:

December 2002

Completed:

May 2003

Completed

3.

Penerokaan penilaian latihan dalam industri peruncitan.

(Master Thesis)

Main Supervisor

Lim Poh Ching

(P27114)

Start:

January 2003

Completed:

May 2004

Completed

Master Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

4.

Pengaruh faktor negara asal dan faktor-faktor membeli lain dalam penilaian kualiti produk

(Master Thesis)

Co-supervisor

Phuah Ho Lan

(P23827)

Start:

January 2003

Completed:

May 2004

Completed

5.

Penentuan keutamaan ciri-ciri pensyarah yang baik di Universiti Kebangsaan Malaysia mengikut perspektif pelajar.

(Master Thesis)

Main Supervisor

Tan Lip Sheng

(P23853)

Start:

January 2003

Completed:

May 2004

Completed

6.

Hubungan pengurus-pekerja dengan kepuasan kerja dan komitmen kerja: satu kajian kes di Syarikat Ekspress Rail Link Sdn. Bhd.

(Master Thesis)

Main Supervisor

Mohamad Hanaffi bin Abdullah

(P26989)

Start:

May 2003

Completed:

June 2004

Completed

7.

Ciri-ciri pensyarah yang mempengaruhi pengajaran berkesan berdasarkan penilaian pelajar.

(Master Thesis)

Co-supervisor

Phoebe Chan Siau Yee

(P27049)

Start:

May 2003

Completed:

June 2004

Completed

8.

Persepsi pekerja terhadap empowermen di dalam organisasi pembuatan.

(Master Thesis)

Main Supervisor

Gan Pek Po

(P27767)

Start:

May 2003

Completed:

December 2004

Completed

9.

Impak kepuasan pelanggan dalaman terhadap produktiviti dalam industri perhotelan.

(Master Thesis)

Main Supervisor

Suzyanty binti Mohd Shokory

(P27087)

Start:

May 2003

Completed:

December 2004

Completed


No.

Title of Thesis

Name of Students

Year

Status

10.

Pemilihan gel mandian berdasarkan kepentingan dan kepuasan terhadap beberapa faktor terpilih meggunakan model berskor.

(Master Thesis)

Co-supervisor

Vincent Ng Eng Seim

(P27098)

Start:

May 2003

Completed:

December 2004

Completed

11.

Penggunaan teknik analisis penyampulan data (APD) dalam menilai kecekapan relatif.

(Master Thesis)

Main Supervisor

Liew Heong Fueng (P28309)

Start:

December 2003

Completed:

December 2004

Completed

12.

Kelakuan pengguna dalam memilih produk telefon bimbit: Kajian kes di kawasan Bangi, Selangor.

(Master Thesis)

Main Supervisor

Petir Papilo (P26781)

Start:

April 2004

Completed:

May 2005

Completed

13.

Antara persepsi dan harapan pihak pengurusan kolej kediaman UKM terhadap perkhidmatan kualiti menyeluruh.

(Master Thesis)

Main Supervisor

Mohd Asrul Hisyam Mamat (P28315)

Start:

April 2004

Completed:

May 2005

Completed

14.

Kesan pensijilan ISO 9000 terhadap aspek-aspek dalam pengurusan dan prestasi syarikat.

(Master Thesis)

Main Supervisor

Putri Mayang Agustanti

(P30209)

Start:

Dec 2004

Completed:

May 2005

Completed

15.

Pembuatan keputusan multi-kriteria bagi penjawatan kakitangan akademik di institusi pengajian tinggi awam (IPTA).

(Master Thesis)

Main Supervisor

Erwina Bakarrudin (P28304)

Start:

April 2004

Completed:

May 2005

Completed


No.

Title of Thesis

Name of Students

Year

Status

16.

Pembuatan keputusan multi-kriteria untuk kenaikan pangkat kakitangan akademik di institusi pengajian tinggi awam (IPTA): Pendekatan teknik proses hierarki analisis (PHA).

(Master Thesis)

Main Supervisor

Wan Salmuni Wan Mustafa (P28309)

Start:

April 2004

Completed:

May 2005

Completed

17.

Penunjuk-penunjuk utama pengukuran prestasi institusi pengajian tinggi Malaysia.

(Master Thesis)

Main Supervisor

Ng Yak Howe

(P30197)

Start:

April 2004

Completed:

May 2005

Completed

18.

Peningkatan kualiti dalam sektor industri dengan menggunakan konsep FMEI(Failure Mode Effect and Improvement): Kajian kes di sebuah kilang plastik di Bandar Baru Bangi.

(Master Thesis)

Co-supervisor

Rajendran a/l A.K. Chinniah

(P27054)

Start:

May 2004

Completed:

May 2005

Completed

19.

Pembuatan keputusan pelbagai kriteria dalam pemilihan pegawai akademik di IPTA: Satu kajian kes di Universiti Malaya.

(Master Thesis)

Main Supervisor

Wu Ziou Hon @ Go Ziou Hon

(P30237)

Start:

Dec 2004

Completed:

Dec 2005

Completed

20.

Peningkatan kualiti berterusan (PKB) dengan pengukuran asas hasil pembelajaran (AHP) di Jabatan Kejuruteraan Mekanikal Universiti Industri Selangor (UNISEL).

(Master Thesis)

Main Supervisor

Amiruddin bin Abdul Kadir

(P30173)

Start:

May 2005

Completed:

May 2006

Completed


No.

Title of Thesis

Name of Students

Year

Status

21.

Kajian persepsi kakitangan industri perkhidmatan zakat terhadap amalan pengurusan kualiti menyeluruh.

(Master Thesis)

Main Supervisor

Mohamed Shariff bin Abu Bakar

(P28314)

Start:

May 2005

Completed:

May 2006

Completed

22.

Kriteria pengambilan dan pemilihan siswazah dalam sektor pembuatan di Selangor.

(Master Thesis)

Main Supervisor

Ng Yim Fong

(P30198)

Start:

May 2005

Completed:

May 2006

Completed

23.

Amalan pengurusan kualiti dan kesannya terhadap produktiviti di industri kabel.

(Master Thesis)

Main Supervisor

Roslan bin Ismail

(P30215)

Start:

May 2005

Completed:

Dec 2006

Completed

24.

Hubungan amalan pengurusan kualiti menyeluruh dengan prestasi organisasi di sektor perindustrian.

(Master Thesis)

Main Supervisor

Ali Ariff bin John @ Joan Ariff

(P30171)

Start:

May 2005

Completed:

Dec 2006

Completed

25.

Kriteria kelulusan permohonan pinjaman kenderaan untuk golongan tiada pendapatan tetap: Kajian kes bank-bank sekitar Sungai Petani, Kedah.

(Master Thesis)

Main Supervisor

Suhardi bin Rahmat

(P 32092)

Start:

May 2005

Completed:

Dec 2006

Completed

26.

Kesan pembelajaran ditempat kerja terhadap sikap yang berkaitan dengan pekerjaan.

(Master Thesis)

Main Supervisor

Mohamad Shubri bin Ismail

(P4303)

Start:

Dec 2005

Completed:

Dec 2006

Completed


No.

Title of Thesis

Name of Students

Year

Status

27.

Pengukuran Prestasi Perpustakaan Tun Seri Lanang Universiti Kebangsaan Malaysia melalui Pendekatan Balanced Scorecard.

(Master Thesis)

Main Supervisor

Vera Devani

(P34318)

Start:

Dec 2005

Completed:

Dec 2006

Completed

28.

Mengukur tahap kesedaran TQM dikalangan warga UKM.

(Master Thesis)

Main Supervisor

Mohd Saiful Izwaan bin Saadon

(P35602)

Start:

April 2006

Completed:

May 2007

Completed

29.

ATM: Masalah penggunaan, sebab tidak mengguna, dan sikap terhadap perantara alternatif.

(Master Thesis)

Main Supervisor

Lim Siew Fei

(P 37524)

Start:

April 2006

Completed:

May 2007

Completed

30.

Kajian Kepuasan Pelanggan Berkenaan Kualiti Perkhidmatan Bank Perdagangan Di kalangan Pelbagai Etnik Di Semenanjung Malaysia.

(Master Thesis)

Main Supervisor

Nordmilah binti Mizuar

(P 32089)

Start:

April 2006

Completed:

May 2008

Completed

31.

Penguraian Sumber-sumber Pertumbuhan Produktiviti Faktor Menyeluruh Di Industri Elektrik dan Elektronik Malaysia.

(Master Thesis)

Main Supervisor

Wan Fazlin Nadia bt Wan Osman

(P37580)

Start:

April 2007

Completed:

May 2008

Completed

32.

Kepentingan pensijilan berganda kepada industri pemprosesan makanan di Malaysia

(Master Thesis)

Main Supervisor

Zainudin Bin Hj Elias (P43418)

Start:

Jun 2008

Completed:

Dec 2008

Completed


No.

Title of Thesis

Name of Students

Year

Status

33.

Penandaarasan dalam sistem penyampaian Perkhidmatan Awam di Malaysia

(Master Thesis)

Main Supervisor

Ab Rashid Bin Omar (P43429)

Start:

Jun 2008

Completed:

Dec 2008

Completed

34.

Keberkesanan sistem kredit mikro kepada usahawan kecil di bawah Kementerian Pembangunan Luar Bandar

(Master Thesis)

Main Supervisor

Yuhany Bt Kamarol Zaman (P43443)

Start:

Jun 2008

Completed:

Dec 2008

Completed

35.

Keberkesanan program pendidikan pra-sekolah oleh Agensi KEMAS di Negeri Selangor

(Master Thesis)

Main Supervisor

Syahnas Bin Rahman (P43444)

Start:

Jun 2008

Completed:

Dec 2008

Completed

36.

Impak Anugerah Kualiti Presiden TNB terhadap prestasi unit perniagaan (Business Unit) di TNB, Malaysia.

(Master Thesis)

Main Supervisor

Zulbahari Mohd Ali ( P43985)

Start:

Jun 2008

Completed:

Dec 2008

Completed

37.

Kajian terhadap faktor-faktor pembuatan keputusan pelanggan dalam pembelian barangan di pasaraya-pasaraya besar

(Master Thesis)

Main Supervisor

Juliana Ong Poh Ling (P46528)

Start:

Jun 2008

Completed:

Dec 2008

Completed

38.

Kualiti Perkhidmatan KTM Komuter: Kesan Kepada Kepuasan Pelanggan.

(Master Thesis)

Main Supervisor

Nor Azalianti binti Noor Wavi

(GP00281)

Start: May 2009

Completed: February 2010

Completed


No.

Title of Thesis

Name of Students

Year

Status

39.

Hubungan Pembeli-Penjual Kesamaan, Pengurusan Perhubungan dan Kualiti Perhubungan

(Master Thesis)

Main Supervisor

Fazlina binti Mat Jusoh (GP00272)

Start: May 2009

Completed: February 2010

Completed

40.

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