sheik a islam v2

Sheik A. Islam10068 Country Brook Rd,Boca Raton, FL -33428

Phone: 561-939-2455 (Home)561-866-5407 (Cell)

E-mail: [email protected] Citizen

Dear Manager,

With proven skills, consistently high performance, excellent communications skills and the ability to work as a team, Sheik Islam can be an asset to your company.

Enclosed please find Sheik Islam’s resume which highlights his experience and skills. He is offering it for your review and respectfully request you to be considered a candidate for your opening NAQTS Test Manager position.

As you can see from his resume, he has over 19 years of experience in resolving I/T issues in Systems Engineering, Testing and Integration. He has over 18 years of experience in Quality Assurance (QA), Systems, Functional, Systems Integration, UAT testing. Developing and executing test cases, Test scripts with manual as well as automation tool such HP - ALM, Rational Tools such as Rational RQM, Requisite Pro, Rational Clear Quest as well as Internal IBM Testing tools such as UVATS, & UAT Test Tools. He has a strong background on Scaled Agile Framework (SAFe) and its testing implementations. He possess a sincere desire to learn and firmly believe that his experiences can only help to enhance his capability.

He would appreciate the opportunity for an interview where he can round out the details of his resume and discuss some of his career goals. He remains confident that he can be an asset to your company.

Thanking you for your interest and time.

Yours sincerely,

Sheik A. IslamSheik A. Islam10068 Country Brook RdBoca Raton, FL 33428Phone: (561) 866-5407 (Cell)561-939-2455 (Home)E-mail: [email protected]

mailto:[email protected]

Sheik A. Islam10068 Country Brook Rd,

Boca Raton, FL -33428Phone: 561-939-2455 (Home)

561-866-5407 (Cell)E-mail: [email protected]

U.S Citizen

Objectives: Looking for a Full-time position offering my dedication, expertise and challenges as a Project Manager/or

Technical Manager/or Project Lead positions/or Deputy Project Manager/ or QA Manager.

Profile: Sheik A Islam is currently an Advisory Project Manager and Senior I/T Specialist in IBM Global Business Services. Mr. Islam is responsible for providing project management, test management, integration services, QA and e-business solutions. He has over eighteen years of experience in resolving information technology issues in Systems Engineering, Testing and Integration. With his proven skills, consistently high performance, excellent communication skills, leadership and ability to work as a team, Mr. Islam has neem delivering his engagements on-time, within budget and with highest client satisfaction. He has over 17 years of experience in Quality Assurance (QA), Systems, Functional, Systems Integration, UAT testing. Developing and executing test cases, Test scripts with manual as well as automation tool such as HP Quality Center, Rational Tools such as Rational RQM, Requisite Pro, Rational Clear Quest as well as Internal IBM Testing tools such as UVATS, & UAT Test Tools. He is an expert in Defect Management and its processes. He has a strong background on Scaled Agile Framework (SAFe) and its testing implementations. He also has a very strong Leadership and Project Management skills with detailed knowledge of Application and Testing Development Life Cycle and their proven solution and processes. Mr. Islam has an excellent academic and professional track record. He graduated at the top of his class from the Computer Science & Engineering department of the Florida Atlantic University and has worked with multiple highly classified defense industry (DoD) projects.

Industries: Automotive, Fin Markets, Government, Government DoD, Insurance, Telecom (Wireless), Travel & Transportation

Project Domain: Test Management, Quality Assurance, Functional, Systems Integration, UAT Testing, Scaled Agile Framework (SAFe)

Hardware: HP 9000, SUN, IBM, IBM Mainframes, PCs and CompatiblesOperating Systems: UNIX, HP/UX, AIX, Linux, SUN Solaris, Windows NT, 9x & XP, Vista, 7 and MS-DOSRational Tools: Rational Requisite Pro, Rational Clear Quest, Rational Robot, RTCComputer Languages:

C, Visual Basic, HTML, JavaScript, VBScript, Pascal, XML

Development Tools: Test Director, Win Runner , HP-ALM., Change SynergyTesting Tools: UVATS, Configuration Management & Version Control(CMVC), Testing Tools ( Bug Tracker

DB, Test Case DB & Project Contact DB)Applications: Microsoft Office 2k/XP, VMWare 4.0.IE 6.0, Clear Case, Clear Quest, Clear Quest, MSI, Crystal

Reports, Authorware 5.0, CRM RNT ( RightNow Technology – v Nov’08), SharePointTraining: InterShop 4.0, Oracle 8i, and GEAC Smarstream, InfoSphere Information Server, Data Stage,

Cloud Testing, Mobile Testing

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Career History:IBM Corp., USA

(August 1998 - to Present)Aug’2013 – present:

IBM Corp., USARole: Test Manager/UAT CoordinatorCommercial Customer: Raytheon, Toshiba, Scotiabank, United Launch Alliance (ULA), Chubb & Son, Wellpoint, ALTRIA, British Columbia Government (BCG), Virgin Mobile USA (VMU), ACE, State Street, Miller Coors

Resource Locations: Raytheon: USA Toshiba: USA, Canada, EMEA Countries, India Scotiabank: USA ULA: USA Chubb & Son : USA WellPoint : USA, Canada, India & Argentina ALTRIA : USA, Canada, India & Argentina BCG : USA, Canada & India VMU – Resource Location: USA & India ACE: USA & India State Street: USA Miller Coors: USA & India

Roles and Responsibility:

Managed and Coordinated UAT Test Life Cycle (Test Prep/Planning, Test Development/Design and Execution)

Served as primary contact with the Subject Matter Experts (SME) and the champion of various programs needs across the software development and testing life cycle.

Developed and managed detailed test requirements for software/hardware integration and system testing to include integration, system, performance, validation and user acceptance testing

Developed and managed formal system test procedures and reports Performed tasks to test programs for validity of results, accuracy, reliability, and conformance

to establishment standards Documented and managed all test anomalies and actively support the investigation and resolution of

all anomalies and performed successful Defect Management across the Software/Systems life cycle Maintained performance metrics and report daily status to Program Management Developed and tracked closure plans for issue closure and risk mitigation. Managed test program compliance with applicable policies and procedures and all contract

requirements Coached application team through the performance test methodology

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Managed Engineering Leads and Individual Contributors in increasing development and test velocity across the Software lifecycle

Ensured that business objectives are met during the Performance testing phase. Coordinated all tasks involved in performance testing process and resolving testing issues. Strong Experience collaborating in a team environment, including subcontractors and client staff

for Civil, Defense and Commercial Customers. Defined Quality Performance Goals for improvement, and advised on the feasibility of

software/hardware innovation in conjunction with technical leads and program managers from across the program.

Demonstrated experience performing technical analysis, involving large, medium and small scale systems, and delivered quality results.

Experienced in testing through a full system development life cycle including designing, developing and implementing test plans, test cases, and test processes.

Involved and experienced in SEI (Software Engineering Institute)’ Capability Maturity Model (CMMI)

Conducted UAT Test Readiness Review (TRR) Call (Test Readiness, Application Readiness, Environment Readiness, Test Data Readiness)

Coordinated ISM Tool DEMO to the Customer and Testers Lead the Testing group by using testing methodologies to finish and deliver the software to the

customer. Gathered, validated, analyzed and documented the stated business requirements, and the creation of

the project use cases, visual models, requirements specifications, and reports. Coordinate and developed Account Team and Project Manager to deliver UAT Schedules Identified Key Resources such as SME & Testers for UAT Testing Developed Communication Plan and Assumptions & dependency Developed UAT Detailed Test Plan (DTP) Demonstrated the experience and ability to serve as the key coordinator among multiple project

teams and/or components to ensure enterprise-wide consistency of application development efforts. Coordinated with Customer Test Counterpart to a successful Exit of newly designed IBM Service

Management (ISM) – SCCD 7.5 for UAT Initiate UAT Kick off Call to level set and bring all UAT participate on the same page Experienced in maintaining and reporting on various project metrics as required. Ability to work with developers and QA to answer questions and enhances the requirements if

needed. Experience providing customer and Project Manager Status reporting. Experienced in leading requirements capture via IBM Rational RequisitePro®, management and

analysis activities along all phases of the software development life cycle. Strong knowledge of Software Development Life Cycle, Methodologies and Techniques like Waterfall

and Agile methods. Developed Traceability Matrix aligning with the UAT Business Requirement and E2E Process Developed and Designed UAT Testing Tool ( Test Case DB, Project Contact DB & Defect Tracker DB ) Provided Training of the UAT Testing Tool ( Test Case DB, Project Contact DB & Defect Tracker DB ) Provided Access Instructions and grant access to the UAT Participants Provided Guidance and assistance to test Case Development Conducted Test Case review with the Customer and get sgn-off Conducted UAT Test Readiness Review (TRR) Call (Test Readiness, Application Readiness,

Environment Readiness, Test Data Readiness) Assigned UAT Test Cases to the respective Tester with correct Position and Workgroups

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Managed and Monitored Daily Test Execution Progress (Pass/Fail/Block) Provided Daily Progress Status Report of UAT Test Execution Conducted Daily Defect Management Call Coordinated Regression Testing Generated UAT test Exit Report Achieved Sing-off from Customer and Exit UAT Knowledge in Software Process Engineering, CMMI (Capability Maturity Model Integrated, QMS

(Quality Management System) Delivered the Project on time, within Budget and with highest customer satisfaction

Jan’2013 – Dec’2014:

IBM Corp., USARole: Test PDTL & Test ManagerCommercial Customer: IBM CIO Organization (Incentives Transformation Account)Resource Location: USA, India & China

Mr. Islam joined this Project as a Test PDTL and Test Manager and he inherited this role from an earlier test manager who left IBM. Incentives Transformation domain spans sales quotas and payments of commissions to the IBM Sellers. Mr. Islam started working with 29 China Resources and 12 Indian Resources to streamline a Testing Framework and Process in a collaborative manner.Mr. Islam has a strong experience on Scale Agile Framework.

Owner of the Scaled Agile Testing Matrix Framework Developed the Strategy on various level of Testing with respect to Scaled Agile Framework Owner of the Test Driven Development (TDD) Process and Its implementation across the Incentives

Transformations account (all the projects) Developed Testing Automation process (Agile framework) Identify Testing Tool for TDD Implementation and Trained offshore (China and India) resources Assist Incentives Managers with Testing Resources for Scaled Agile Framework Manage Testing Resources for the Systems Testing Deliverables Deliver System Testing on a timely fashion for CAMSS, POOLs, MADB & Varicent Coordinate UAT/MEAS Testing for CAMSS and POOLs Develop Testing estimate for CAMSS, POOLs, MADB & Varicent Coordinate Mobile Testing - Varicent (Sales Tracker) Acquire offshore Testing Resources Develop Automation Tool selection comparison (RFT vs Selenium) Develop plan to Transition KT from RTW to Selenium Framework for Mobile Testing

Jan’2011 – Dec’2012:IBM Corp., USARole: Test ManagerCommercial Customer: SprintResource Location: USA, India

Project Overview: Sprint EAP project was one of the most complex projects Mr. Islam had been involved. It was not the complexity but managing 3 overlapping projects simultaneously. He was the only in house expert of Testing and focal point and go to person for testing where each project had their respective PMs. Daily Mr.

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Islam had to wear multiples hats to focus on 3 projects. He inherited this project where other Test Managers were not successful and Mr. Islam accepted the challenge and brought the 2 months behind testing phases under control and made a huge impact to the success of the projects.


Managed 7 Projects of the EAP Account with each project with Overlapping System and Systems Integration (SIT) Testing Phases

Built a Test Team for Sprint – EAP Account (hired 19 Test Resources with proper skills) Coordinated, Mentored and Managed 19 Test Resources across 7 Projects Developed Testing Project Schedule Delivered Master Test Plan (MTP) Initiate Kick-off Call (for IBM Test Team) Deployed the Testing Tools Provided Test Tool Instructions (Lotus Note Version) Granted access to the Testing Tools Provided Testing Tools Demo (Lotus Note)

a. Project Contact DB b. Bug Tracker DB c. Test Case DB

Provided Reference Document of the Test Tool DEMO (Lotus Notes) Followed up Check Point Call regarding Test Tools Access Uploaded Testers information into the Test Tools Coordinated KT for the testers (Multiple Sessions) for Reveal, ST-Data & Fraud - Data) Assisted Resetting User ID and Password for the Testers to gain access to the Applications and

Environment Coordinated Test Case Development workshops with SMEs Uploaded Test case in the Test Case DB Conducted Peer Test Case Review Assigned Testers Appropriate Test Cases to execute Provided Test Execution activities communication Plan Managed and monitored HP-ALM & Change Synergy Tools Tracked and Monitored Daily Test Execution Status (IBM, Sprint & comScore testers) Provided Daily Status Report (with Test Case Execution and Defect Status) Conducted Daily Defect Management Call After Test Exit of each phases provided Lessons Learned

Jul’2010 – Dec’2010:

IBM Corp., USARole: Test ManagerCommercial Customer: JP Morgan ChaseResource Location: USA, India

Mr. Islam joined this Project as a Test Manager and he inherited this role from an earlier test manager and came ware that the Testing related all tasks and deliverables were months behind. So, Mr.Islam started to implement the IBM Testing Methodology, Testing process and Proven solution in order to ensure all the late tasks were provided in a quickly and timely fashion and bring the customer confidence back.

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Roles and Responsibility: He has been working early morning 4:30 AM with the Offshore Resource and ensured to Develop the

Test Requirement Traceability Matrix Identified the Mapping between Requirements to Test Scenarios and Test Cases for both Manager

Scorecard Data Mart (ETL) & Cognos Assisted Test Cases Development and progress (131 Test Cases for ETL & 109 Test Cases for Cognos) Developed the SIT Test Environment Plan and ensure all the Vendor assisted to setup/ Promote and

Migrate code to start Test Execution on 07/21/14 Developed the Daily Test Execution Plan (Data by Day) Recorded DEMO for the Offshore Test Team how to Upload Requirements, Test Cases in Test Plan

and Test Execution Process and Defect Logging into HP-ALM Tool

Converting the Test Cases from Test Plan to Test Lab to Execute Conducted the SIT Test Readiness Review (TRR) call to Start Test Execution for

07/21/2014Scheduling Daily Defect/Triage Call

Jan’2009 – Jun’2010IBM Corp., USARole: Test Architect/ Test ManagerCommercial Customer: WellPoint Resource Location: USA


Provided leadership to understand customer’s earlier vendors (Infosys) ETL process Responsible to identify to replace Infosys’s proprietary tool with IBM’s Solution to perform ETL and

data conversion process Organized IBM’s technical team for KT session to determine choice of Tools Developed Transition Plan for QCARE Conversion Delivered IBM On boarding Staffing Plan for QCARE Conversion Developed QCARE Conversion Process & Risk Analysis Presentation - Go/No Go call Delivered Comparison of alternative solutions for proprietary “Clearware” Tool Delivered Tasks Activities regarding QCARE Conversion and proprietary “Clearware” Tool

Assessment High Level Estimate were provided to IBM Exec about the alternate solution Identified 4 Tools and provided Analysis to the IBM Execs about the alternate solution Identified a Tool Solution (3rd Party) for a POC and Full Solution Developed QCARE Conversion "Plan for tool Replacement" Updated the QCARE Conversion "Plan for tool Replacement" with "Tool Evaluation Criteria" Updated the Process flow of the QCARE Conversion Developed on Boarding Instructions for new IBM Test Architects Provide Status Report (initially daily and then weekly) to Delivery Project Exec Present Weekly Status Report to the WellPoint Directors Assisted to provide proposal to the Information Server Solution to the Execs. Developed deck for the Customer’s Technical Steering board for approval

Mar’2008 – Jul’2009

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IBM Corp., USARole: Test ManagerCommercial Customer: US Air-Force (AF CRM Call Center)Resource Location: USA

Roles and Responsibility: Developed and maintained Master Test Plan, Test Strategy and Test Schedule Developed Detailed Test Plan for Functional, OT&E (Systems Integration), Stress and User

Acceptance Testing Managed and Lead 2 Test Leads and 4 testers Provided guidance to develop Traceability matrix of the Functional requirements Leveraged use cases for development of auditable test cases Implemented IBM’s Testing Methodology aligning with Air force’s C4I (Command, control,

communications, computers and intelligence (C4I) testing process Provided Direction Management process Successfully completed the Functional, OT&E (Systems Integration), Stress and User Acceptance

Testing of the project Al the test activities and quality of the deliverables on time, within budget and highest client

satisfactionSep’2006 – Mar’2008

IBM Corp., USARole: Test ManagerInternal Customer: Global Match Engine (GME)


Develop Master Test Plan and Testing Strategy for multiple testing Phases Provide guidance and Manage 5 Testers ( both onshore and offshore) Provide Daily Status Report – Daily Run Rate, Power Curve and Defect Management Provided Testing related Strategy for the Decision Check Point (DCP) to IBM PDTL and SPM successfully Completed

Functional Testing Systems Testing (Phase 1) Systems Testing (Phase 2; Part1 & Part2) FVT Vendor Validation - Bucket Validations Testing FVT/SIT DUNSing Test Validation GME Wrapper - SIT/E2E Phase 1 FVT New Source Validations FVT/SIT Release 2 Drop 1 Woden New Source testing GME Wrapper - SIT/E2E Phase 2 and Release 3 Drop1 Testing GME Wrapper Phase 1 and Phase 2 testing ( an E2E/SIT Testing conducted among 3/4

applications) Received “Thanks Award” from the SPM for great performance on the project

Jul’2006 – Sep’2006

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IBM Corp., USARole: Test ManagerInternal Customer: Sales, Distribution Data Warehouse (SDDW)


Conducted Gap Analysis to involve test team to involve in Systems Integration Test (SIT)/ End to End (E2E).

Delivered Document of Understanding (DOU), Financial Analysis and Risk Log for meet Projects Milestone

Implemented IBM Testing Methodology for initial rerelease and re-use it for subsequent release. Managed 1 Test Lean and 2 Testers effectively to mitigate all the risks associated to the testing of the

Project. Conducted multiple workshops with the Development team to understand the application and

develop a Test Matrix. As a Part of IBM Testing Methodology, performed Initial Test Readiness Review (TRR) which showed

Red status of the Test Execution Conducted a 2nd TRR which provided Green Status to start Test Execution Provided Test Case execution Summary, Daily Run Rate (Projected vs. Actual), Test case coverage of

the functionality Conducted Defect Management Process in order to resolve defects according to the Defect Resolution

Guidelines. Mr. Islam built a strong relationship with SDDW project with his management and leadership skills

where will get additional opportunities for SDDW’s future releases.

May’2006 – Jul’2006IBM Corp., USARole: Test ManagerInternal Customer: Learning @ IBM 3.0


Develop Letter of Intent (LOI), Documents of Understanding (DOU), Financial Spreadsheet for Systems Engineering Architecture and Test () organization

Developed Master Test Plan (MTP), Test Strategy, Requirements Test Verifications Matrix (RTVM) Acquired Testers and conduct Defect Management process. Mr. Islam acquired 2 GR Resources from

Mexico in order to reduce down the cost of the test team’s involvement to the project. Utilized Universal Verification and Test Systems (UVATS) as a Test case repository, Test Execution as

well as for Defect management process. Managed the GR resources to plan their task activities according to the MTP and assisted them to

develop test cases based upon the RTVM. After completing the Test planning and preparation, Mr. Islam conducted a Test Readiness Review

(TRR) before staring the Test execution. During Test execution Mr. Islam daily provided Test Case execution Summary, Daily Run Rate

(Projected vs. Actual) and daily conducted Defect Management Process in order to resolve defects according to the Defect Resolution Guidelines.

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After the successful completion of the Systems and Systems Integration test Mr. Islam delivered a Test Exit Report to the customer.

Jun’2005 – May’2006IBM Corp., USARole: Test ManagerInternal Customer: Services.com R3.5


Provided solution and Strategy in order to successfully test all 3 releases (earlier R2.0. R 3.0 & new R3.5) simultaneously

Provided solution to Perform Regression Testing for earlier R2.0. R 3.0 Releases and perform the Systems and Systems Integration Testing for R3.5

Mr. Islam provided the Client with Master Test Plan, RTVM, LOI, DOU and ROM Estimate. Provided the client with Master Test plan and Strategy and acquired offshore (Mexico) resources

from Systems Engineering Architecture and Test () Manage and Update ROM estimate for last minute Change Control by customer Delivered a plan to transition 2 of his testers to other projects temporarily and bring them back on

time without impacting the R3.5 project Performed smooth transition of resources and reduced the cost of the project. Also for the Regression Testing Mr. Islam pro-actively ensured to have an Automation tester to

develop all the Test Scripts in Load Runner and made a proper coordination among R3.5 Dev, R2.0 (GTC) and R3.0 (OGS) teams.

Mr. Islam provided guidance to the client for User Acceptance Testing (UAT) and conducted Test Readiness Review (TRR) before entering the Test execution Cycle.

Oct’2004 – Dec’2005IBM Corp., USARole: Test ManagerInternal Customer: Financial Managed System (FMS) – Customer Managed Data Warehouese (CMDW)


Initially joined the project as a half-time PM but became full-time PM based on customer’s request Managed offshore testing Resources in India and China to effectively implement IBM;s Test

Methodology process of Test case planning/ preparation, Test Case Development, execution and resolve issues of the offshore resources

Managed offshore (China and India) resources effectively and properly co-ordinated among the Test, Development and environment/infrastructural teams

Identified the risks, documented them and provided with the mitigation strategy in order to meet the client expectation and successfully complete all responsibilities on time and with highest satisfaction.

Successfully delivered WAVE 1 (Phase 1 & Phase2) on time and was able to ensure CMDW - Pilot to start without any delay

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Became the lead PM for this project and successfully completed the subsequent releases of FMS CMDW (Wave2, Wave2 Fixpack, FMS R5.3)

Jul’2004 – Oct’2005IBM Corp., USARole: Test ManagerInternal Customer: eSelling


Managed 3 Mexico Resources effectively and Provided the client with LOI (letter of Intent),DOU, Financial Budget, Project Plan, eSelling Regression Testing Plan and Actions items (with resolution) on time

Engaged strategy to reduce cost of the project with offshore resources Provided customer with Environment related concern and provided risk management plan with

mitigation strategy

Jan’2004 – Jun’2004IBM Corp., USARole: Test ManagerCommercial Internal Customer: Bridgestone/Firestone


Developed Test Scenarios, Test Cases and Test Scripts from the Use cases and Business Functional requirements and extract those specs from the Rational RequisitePro

Prepared the test data in AS/400, verified in Squirrel SQL Client, developed and executed the Test Cases/Scripts successfully for Systems/Functional testing.

Mr. Islam performed a through testing and reported defects (severity 1 to 4) in Rational ClearQuest. Mr. Islam is an advocate of testing methodologies and helped the Test Manger to develop the Master

Test Plan and Testing Project. Mr. Islam also provided knowledge transfer to the fellow testers regarding fleet service pricing and

developing test data in AS/400.

Aug’2003 – Dec’2003IBM Corp., USARole: Test LeadCommercial Customer: Delta


Prepared Templates for Test Plan Strategy and Results Authored new Test Plans for non-existing Applications Created Test Strategies in Client Server as well as Web Based Applications Worked closely with Application packagers and developers in reproducing the reported defects

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Involved in Systems Testing and User Acceptance Testing Participated in walkthrough of test Plans and Test Cases All testing were accomplished without the help of any automated tools

Jan’2002 – Aug’2003IBM Corp., USARole: Test Manager & Business AnalystCommercial Customer: American Express (Case Management, Black Bird, GDHU)


Case Management Monitored and communicated cost and scope to the Client’s project management and

addressing any concerns. Developed the application Test Strategy and Test Plan to meet the project quality objectives

and standards. Established the framework for Unit, Systems/Functional, Systems Integration, User

Acceptance and Stress/Performance Testing using IBM Testing Methodologies. Maintained the proposed testing schedule and coordinated Systems Functional and Systems

Integration testing among the external interfaces such as PEGA Systems, Communication Utility, SEIMS (Service Establishment), SOFA (Online Financial), Imaging (Image Viewer & Info Image) and STARS (Account Receivables).

Provided test project status, resolving test issues, test process improvement feedback. Delivered and provided proof of all components were adequately tested and met the defined

test criteria to client’s project management. Convinced the client to use Win Runner Testing tool which expedited the testing process and

helped to complete the testing phase within the proposed deadline.

Black Bird Developed the Project Definition Analysis Report (PADR) Developed the Business Systems Analysis Design Report (BSADR) Identified all the business requirements from the involved Business Partners both onshore

and offshore. Took over the Test Manger’s role in order to successfully complete all the testing phases. Developed the application test strategy and test plan to meet project quality objectives and

standards and also a smooth execution of the testing process. Coordinated the Unit testing, Systems/Functional Testing, User Acceptance Testing (UAT)

and Regression Testing. Maintained the proposed testing schedule and delivered the project on time.

Generic Data Handling Utility - GDHU Coordinated and managed IBM Test Phases, all the test activities and tasks with the Generic

Data Handling Utility (GDHU) Managed offshore Testers in India (one lead tester and two regular testers)

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Monitored and communicated cost and scope to the Client’s project Developed the application test strategy and test plan to meet project quality objectives and

standards. Mr. Islam established the framework for Unit, Systems/Functional , Systems Integration,

User Acceptance and Stress/Performance Testing using IBM Testing Methodologies. Presented client regarding IBM’s Testing Methodology and convinced them to adopt this

Testing Method. As a Test Maintained the proposed testing schedule and coordinated integration testing between

GDHU utility and Global New Account (GNA). On a timely fashion provided test project status, resolving test issues, test process

improvement feedback. Mr. Islam also showed all components were adequately tested and met the defined test

criteria to client’s project management.

Jan’2001 – Dec’2001IBM Corp., USARole: Test LeadCommercial Customer: US Mint


Create the Order Management Test case (based on the Use Cases) which is one of the critical and most important pieces of all the test cases.

Took the responsibility of Automating the Test Cases in WinRunner which helped to complete the Regression Testing for each Build and speeded up the execution of the test cases.

Mr. Islam’s automation validated test case as well as other test cases helped the build team , Vignette Team ( to complete the build quickly) as well as the developers.

Mr. Islam did a thorough and in depth Functional Testing (both automated and manual) which helped to identify major bugs with severity 1 & 2 (s) and he properly documented the defects in CMVC for the ease of the developers.

Regularly updated the test cases based on the change of the Functional Template and Flows. Mr. Islam was always been a team player and helped the other team members whenever they were in

need and also the developers whenever they needed him to re-created the scenario(s). Presented WinRunner presentation & Demo for the team members.

Aug’2000 – Dec’2000IBM Corp., USARole: Test ConsultantInternal Customer: e-Business Accelerator (e-BA)


Due to extraordinary performances he was requested to help out this practice Acted as a consultant and developed the intellectual capital of this practice.

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Responsible for developing alliances within the internal IBM practices such as Strategic Intelligence (SI) and Content Knowledge Management (KCM).

Helped the team with its e-marketplace strategy Developed the e-bA Demo based on their new infrastructure and also based on their new partnership

such as Administaff and Application Management Services (AMS).

Mar’2000 – Aug’2000IBM Corp., USARole: Test LeadCustomer: Philip Morris


Mr. Islam was responsible for Quality Assurance (QA) and Testing. Mr. Islam developed the Test Scripts for Expense Automation System (EAS) and Section-Office

Invoicing (SOI) Macintosh (MAC) and successfully performed the Integration Testing. He used Test Director and WinRunner to automate his testing procedures. He managed over 50 test cases. He was also responsible for the documentation of EAS and SOI User’s

manual.

May’1999 – Mar’2000IBM Corp., USARole: Consultant and Lead DeveloperCustomer: eBusiness Accelerator (e-BA)


Created Level 2 Customer Care Process, Activity Sheets, Test Scenarios and Test process. Mr. Islam created the Demo of the e-business Accelerator’s services and offerings which was

distributed to the e-business Global Team and got extremely positive feedback. Oly-Jimenez-Losada (e-business Advisory Services Global Offerings Executive of IGS) used this Demo

for her presentation to the IBM Board of Directors meeting where IBM CEO Lou Gerstner participated.

This Demo was also used for the North America Sales Centers and generated a lot of paid customers for e-bA.

Mr. Islam was also the architect of the Lead Sales Management Process.

Aug’1998 – May’1999IBM Corp., USARole: Y2K testerCustomer: Pro-Source/ Ameriserve


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Prepare test scripts, collecting test data from various sources, baseline, regression and simulation testing.

Performed user acceptance testing too. Developed tools like customized data transfer , file compare and data-entry functions to populate

new files requiring commitment control and last-edit-user profiles. Mr. Islam was also responsible of documentations and delivering all test results to a client’s

representative at the conclusion of 20xx testing.

Jun’1997 – Aug’1998Lockheed Martin Federal Systems:Role: Systems EngineerCustomer: US. NAVY


Assisted as a Functional tester to successfully certify the company’s Submarine Multi-Mission Team Trainer (SMMTT) phase 1 project. Mr. Islam’s contribution resulted an additional ($5 million) revenue to the company.

As a Systems Engineer his job responsibility was to write Software Requirement Specifications (SRS), Interface Requirements Specifications (IRS) and test procedures for Classification function of the project.

Mr. Islam also contributed to the Design Verification Tests (DVT) of the team trainers. After completing SMMTT Phase ,1 Mr. Islam was assigned to SMMTT Phase 2 where he was

responsible for Audio functions. His responsibilities included writing the SRS, IRS and test procedures for audio functions. He was also responsible to help the team trainers with DVTs.

Mr. Islam also worked as an Associate Computer Engineer & Hardware Designer under the Advanced Application Engineering department of the same company. He was responsible for the hardware architecture and chip design of the Astrolink project.

May’1996 – May’1997Siemens ROLM Communications SystemsRole: Intern (CO-OP)


Mr. Islam wrote scripts in PERL language to convert highly complex Profile Documents for the Test Data Generator.

Mr. Islam provided development support, maintenance, fault-fix and assisted developers with their technical writing.

He wrote HTML code and updated the company’s internal web page. His outstanding contributions as a CO-OP resulted in a full-time job offer at this company

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Education and BackgroundMr. Islam has the following education and background experiences

Earned a B.S.C.E (Bachelor of Science in Computer Engineering) from Florida Atlantic University (FAU) at Boca Raton, Florida.

Graduated Cum Laude from the Computer Engineering department and received Faculty Award from the College of Engineering.

Received SMMTT phase 1 Certification Award in recognition and appreciation of his outstanding contribution to the project.

Invited to numerous Honor Societies such as Tau Beta Pi, Upsilon Pi Epsilon, Golden Key, Phi Kappa Phi, Phi Eta Sigma.

Listed numerous times on the President’s Honor List and the Dean’s List at the College of Engineering. Received FAU Alumni scholarship and Meftah scholarship. Received Optional Stock Options (twice) from Leading Management Consulting Firm.

Summary by Industry, Domain, Environment, Competency

Industries: Automotive, Fin Markets, Government, Government DoD, Insurance, Telecom, Travel & Transportation

Project Domain: Test Management, Quality Assurance, Functional, Systems Integration, UAT Testing, Hardware: HP 9000, SUN, IBM, IBM Mainframes, PCs and CompatiblesOperating Systems: UNIX, HP/UX, AIX, Linux, SUN Solaris, Windows NT, 9x & XP, Vista, 7 and MS-DOSRational Tools: Rational Requisite Pro, Rational Clear Quest, Rational Robot, RTCComputer Languages:

C, Visual Basic, HTML, JavaScript, VBScript, COBOL, Pascal, XML

Development Tools: Test Director, Win Runner , HP-ALM., Change SynergyTesting Tools: UVATS, Configuration Management & Version Control(CMVC), Testing Tools ( Bug Tracker

DB, Test Case DB & Project Contact DB)Applications: Microsoft Office 2k/XP, VMWare 4.0.IE 6.0, Clear Case, Clear Quest, Clear Quest, MSI, Crystal

Reports, Authorware 5.0, CRM RNT ( RightNow Technology – v Nov’08), SharePointTraining: InterShop 4.0, Oracle 8i, and GEAC Smarstream, InfoSphere Information Server, Data Stage,

Cloud Testing, Mobile Testing

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U.S Citizen

Skills numeric listed 3 = Acquired, 4 = Applied and 5 = Mastered

Skills as of 01/27/2013 : AIX-3, Appl Arch-3, Appl Dev-3, Appl Security Assess-4, Appl Solutions-3, Arch and Framewk-3, Business Analysis-4, Business Development-4, Business Intelligence-4, Business Process Modeling-4, C++-3, CICS-3, ClearCase-4, ClearQuest-5, CMVC-4, Configuration Mgmt-4, Content Manager-3, Content Mgmt-3, Content Strategy-3, CRM-4, Data Arch-3, Data Conv-3, Data Ctr Migr-3, Data Migration-4, Data Modeling Test Director-5, Data Modl-5, Data Wareh-3, Database Methodologies-3, DataStage -3, DB Design-3, DesignFlow-4, DHTML-3, EAD4J-3, EJB-3, Firewall-3, Firewall & VPN Services-3, GUI-4, HTML-5, Information Architecture-3, J2EE-3, JAVA-3, Java Beans-3, JavaScript-3, JDE-3, JSP-3, Linux-3, Linux App Assess-3, Microsoft.Net-3, MS SourceSafe-4, Net.Com Desgnr-3, Net.Com Devlpr-3, net.data-3, Netscape Svr-4, ODBC-3, OO-3, Perf & Tun-3, Portal-4, Portal Content Mgmt-4, Rational Portfolio Manager - 3, Rational Rose-3, Rational Suite-3, Rational Unified Process-3, Requisite Pro-3, SOA - 4, Solaris-3, SQL-3, Structured Design-3, Sun-3, TCP/IP-3, Tech Review-4, Tech Wrtng-4, Technical Lead-4, Tivoli-3, Training Dev-4, UNIX-4, Usability-4, Use Cases-5, User Interface Prototyping-4, Usr Doc & Train-4, VA-3, VA for Java-3, VB-3, VBScript-3, Vignette-3, WCS-3, Web Content Mgmt-4, Web Des-4, Web Dev-4, Web Page Design-4, WebLogic-3, Webmaster-3, WebMethods-3, WebSphere Appl Architecture-3, WebSphere Appl Server-3, WebSphere Appl Server (4.0)-3, Websphere Code Review-3, WebSphere Commerce Suite-3, Websphere Studio-3, WSAD-3, XML-3, XSL-3, Appl Dev Team Lead-3, Coaching & Mentoring-4, Complex PM-4, GS Method-4, MS Project-5, PM-4, Prog Mgmt-4, Proj Admin-4, Proj Communications Mgmt-4, Proj Office-4, Proj Quality Mgmt-5, Proj Resource Mgmt-4, Proj Risk Mgmt-4, Proj Wkbnch-3, Project Review Assist-4, Project Review Lead-3, QA-5, Team Leadership-5, Technical Project Mgmt-4, Written & verbal communications-5, Dreamweaver-3, JUnit-3, LoadRunner-3, Mercury-4, Silk Performer-3, Silk Test-3, Test Automated Tools-4, Test Cases-5, Test Director-3, Test Execution-5, Test Lead-5, Test Scripts-5, Test Strategy-5, Testing-5, Testing Team Lead-5, Acrobat(Adobe)-5, Anti-Virus Implement Services-3, AS/400-3, AS/400 Comm-3, ASP-3, Call Ctr-3, CASE-3, Chg Mgmt-3, COBOL-3, DB2 Connect-3, Doc Mgmt-3, e-commerce-4, Electronic & Discrete Knowledge-3, Flash-3, Fox Pro-3, HP UX-3, ISO 9000-4, Knowl Mgmt-3, LAN/WAN-3, MS Access-3, MS Frnt Pg-3, Multimedia-3, MVS-3, Perl-3, Process Model-3, Prototyp-3, Security Process Develop-3, Token Ring-3, Visio-5, WinRunner-4, Test Manager-5, Test Lead - 5, PM – 4

Industry Experience: Automotive, Financial Markets, Government, Government DoD, Insurance, Telecom, Travel & Trans, Healthcare, Manufacturing

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U.S Citizen

Coursed and Training:

1. Project Management Orientation2. Business Project Management Fundamental3. Intro to IBM Project Management Tool Suite (PMT1)4. GBS Process, Methods & Tools GBS PM&T5. Integrated Centralized Testing 6. Enterprise Architecture Specialty Service Area 7. Systems Engineering Systems Integration Overview 8. -Forum-Agile Liquid & Systems Engineering Angle 9. GBS Smarter-Commerce Capabilities 10. Rational Team Concert(RTC)-Jazz11. Digital IBMer – Responsible and Secure Computing12. GBS Data Security and Privacy Awareness Training13. HIPAA Fulfillment Program14. Overview of IBM Information Server and Data Stage Quality Storage Version 8.015. ITD SARM – HIPAA Overview: Health Insurance Portability and Accountability Act16. “Privacy: - what you need to know”17. Smarter Commerce – Global Business Services Capabilities18. SOA and Web Services19. Methods and Tool Foundation20. Systems Engineering Architecture

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