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Perkhidmatan Pos & KurierFakta & Angka Terpilih

Postal & Courier ServicesSelected Facts & Figures

Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM), 2009

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5

Contents

Kata Pengantar 3Foreword 4 Nota 7Notes

Malaysia basic indicators

PERKHIDMATAN POS POSTAL SERVICES

Postal establishments

Postal staff

Postal coverage and service

Post boxes and postal vehicles

Postal machines

Delivery of mel

Postal parcel service

Financial service

iii

6

Letter tariff comparison

13. Filateli 31 Philately

Consumer satisfaction index

PERKHIDMATAN KURIERCOURIER SERVICES

Number of courier licences

Courier establishments

Courier staff

Courier vehicles


LAMPIRANAPPENDIX

Senarai pemegang lesen 43List of licensees

INDEKS 47INDEX

Contentsiv

7

Nota

dari segi pendapatan.

oleh nota tentang sumber data,

di dalamnya berpunca semata-mata daripada SKMM.

dalam jadualnya.

Notes

The statistics relating to courier services were culled from the quarterly Survey of Courier Companies canvassed by the Malaysian Communications and Multimedia Commission (SKMM). The survey covered only the top 10 courier companies in terms of revenue.

Where a table is not accompanied by a source acknowledgement, that table carries data that emanated solely from SKMM.

Where a graph accompanies a table, the graph data range is shaded.

Symbols and abbreviations

Qtr – Quarter

NotaNotes

v

Basic Indicators

11

Punca: Source:

DOS, BNM

Nota penjelasan: Explanatory notes:

Base year for constant prices is 2000.

Base year for CPI is 2005.

The CPI reported against a quarter, refers to the average index for the period spanning 1 January to the end of that quarter.

Malaysia basic indicators1

Tahun Isirumah

semasa Pengguna

Nota 1

474.048

100.0103.6

738.677 111.8

Year Population (million)

Households(‘000)

GDP (RM)

Current prices

(billion)

Constant prices

(billion)

ConsumerPrice Index

(CPI)

Note 1 2

1 107.8

34 177.041 111.8

2008 in quarters

Postal Services

15

Punca: Source:

Note:

Pejabat posPostal establishments

Jumlah pejabat pos

1,000

800

600

400

0

1,0

40

883

864

867

866

1 306

687 316 6 1,011

3 687 341 3 1,033

4 688 347 3 1,040

Tahun Pejabat pos Pejabat pos Pejabat pos mini

Pejabat pos Jumlah pejabat pos

- - 866

643 - - 867

6 11 864

6 37 176883

663663

688 347 3 1,040

Yearcomputerised not

computerised

Mini

computerised

Mini

notcomputerised

Total number

2008 in quarters

16

Punca: Source:

Postal establishments (cont’d

Wakil setemStamp vendors

6,000

4,000

3,000

1,000

0

4,8

30

4,7

01

4,6

88

Tahun Agen pos

8

4,6884,701

304 4,830 3

Year Postal agents Stamp vendors Mobile post

1

3

4

2008 in quarters

17

Postal establishments (cont’d)

Bilangan pejabat pos mengikut kawasan bandar dan luar bandar

UrbanLuar bandar

Rural

Tahun Negeri Pejabat pos Pejabat pos Jumlah

4 Johor 81

Kedah 33

Kelantan 14 16 30

11Negeri Sembilan 16Pahang 46Pulau Pinang 7

34 48Perlis 3 6Selangor 78 16Terengganu 13Sabah

37 61WPKL 63 0 63Jumlah 688

Year Qtr Statecomputerised computerised

Total

18

Tahunpos yang menerima pejabat

pengasingan

636 14 1

647 3

16 3

16 3 16 3 33

663 33677

Year

transactions

Number of Number of international

1

687

3 687

4

Bilangan pejabat pos yang menerima transaksi kewangan

Postal establishments (cont’d)

Punca: Source:

700

600

400

300

100

0

677

663

647

636

2008 in quarters

19

Tahun

14,338

14,383

14,780

Year Number of full time staff

1

3 16,017

4

Bilangan pekerja pos sepenuh masaNumber of full time postal staff

10,000

0

Guna tenaga posPostal staff

3

Punca: Source:

14,78014,383

14,338

2008 in quarters

20

Tahun

18,381

317

Year Average area covered by a 2)

Average number of inhabitants served

1

34 317

Purata bilangan penduduk yang diberi perkhidmatan oleh pejabat pos tetap

10,000

0

Punca: Source:

Postal coverage and service4

18,381

2008 in quarters

21

Punca:Source:

Bilangan peti pejabat pos

60,000

30,000

0

Post boxes and postal vehicles

Tahun

Peti surat Peti pejabat pos

4,716 4,878

1,347

4,463 1,364

Year Number of boxes Number of vehicles

Letter boxes Trucks and automobiles

Motorcycles

1

34

2008 in quarters

22

Punca: Source:

1 Analogue machines phased out in 2006

Mesin posPostal machines

6

Tahun

prabayar

Mesin franking Mesin penyusunan

3

3

1 10,333 4

30 10,671 630 17,736 130 3

1 4 6,846 34 34 3

YearNumber

Automatic vending machines for stamps or

prepayment labels

Franking machines Machines for facing letter post items

1 4 7,080 3 4 3

3 4 7,167 34 4 3

2008 in quarters

23

Postal machines (cont’d)6

Punca: Source:

Tahun

Mesin pembatalan

Mesin penyusunan

dan pembatalan

Mesin pengasingan

surat

Mesin pengasingan dengan pembaca

160 18

160 18

181 3 18

187 3 133 4 10 136 3 3

3 33 33 3

YearNumber

Cancelling machines

Facing cum cancelling

machines

Letter sorting

machines

Sorting machines with automatic address

reading

1 3 33 3

3 3 34 3 3

2008 in quarters

24

Punca: Source:

Penghantaran melDelivery of mail

7

Tahun

Purata bilangan penyerahan seminggu di

bandar

Peratus item diserah melalui peti pejabat pos

yang menerima mel di rumah

yang menerima mel di pejabat pos

6 40 10

6 30 10

6 40 10

6 40 10 6 40 10 6 30 10 6 30 106 30 106 30 10

Year Average number of deliveries per

week in rural areas

Percentage of items delivered

boxes

Percentage of the population having mail delivered at

home

Percentage of the population having to collect mail from a

postal establishment

1 6 30 106 30 10

3 6 30 104 6 30 10

2008 in quarters

25

Punca: Source:

8

Tahun

antarabangsa - dihantarantarabangsa - diterima

46,483,068

Year Number of letter post items, domestic service

Number of letter post items, international

Number of letter post items,

1 4,417,403

34

Jumlah / Total

2008 in quarters

26

Bilangan item berdaftar, perkhidmatan domestik

Punca: Source:

(‘000)

30,000

10,000

0

Tahun pos percuma, berdaftar, berdaftar,

antarabangsa -

berdaftar,

antarabangsa -

1,737

… 1,630

1,633

1,470 680 1,033

1,031867 811

Year Number of items post free,

domestic service (‘000)

Number of registered items, domestic service

(‘000)

Number of registered items,

international service

Number of registered items,

international service

2008 in quarters

1

3 1614 646

Jumlah / Total 811

27Punca: Source:

Postal parcel service10

Tahun

antarabangsa - dihantar diterima

60,400

84,044

104,863 137,060

Year Ordinary parcels, domestic service

Ordinary parcels,

despatch

Ordinary parcels,

2008 in quarters

1 40,400313,034

3 63,6764 43,314

Jumlah / Total

Tahun

antarabangsa - dihantar

414

487 348

…177114

Year Insured parcels, domestic service Insured parcels, international service

2008 in quarters

1 17 103

3 1174 11 133

Jumlah / Total

28

Financial service11

Bilangan kiriman wang, perkhidmatan domestik

Punca: Source:

1,000,000

0

1,071,387

Tahun

Jumlah nilai

430,000,000

370,167,741

1,071,387 368,380,314

Year Number of money orders, domestic service

Value of money orders, issued in the domestic service

(RM)

2008 in quarters

1

3 313,6064

Jumlah / Total

29

Punca: Source:

Financial service (cont’d)11

Tahun

antarabangsa - dihantar

Jumlah nilai

antarabangsa -

antarabangsa - diterima

wang yang diterima

antarabangsa - diterima

8,000,000

34,163 4,760 4,746

3,310

Year Number of money orders, international

Value of money orders, issued in the

despatch (RM)

Number of money orders, international

Value of money orders received by the international

(RM)

1 743

34 801 1,683,101

Jumlah / Total 3,310

2008 in quarters

30

Perbandingan kadar surat 20g

RM

0.00 1.00 3.00

Based on exchange rates prevailing on 6 April 2009

Punca: Source: Laman web rasmi pentadbiran pos

Perbandingan tarif suratLetter tariff comparison

Thailand

Singapore

Philippines

Spain

UK

Netherlands

Germany

Finland

Japan

France

Sweden

USA

Australia

New Zealand

Indonesia

Malaysia

0.33

3.34

3.38

1.06

0.66

0.30

31

FilateliPhilately

13

Tahun

Keluaran setem Ahli SODA*

Khas

Ahli baru Jumlah ahli

7 6 08 0

11 18 8 010 7 1 73811 4 0 1,148

Year Stamp issues SODA* members

Special Commemorative New members Total members

1 0 01 0

3 3 04 0 0

SODA -

-pos, di Kaunter Filateli dan melalui pos.

counters, Philately Counters or by post.

Khas

Special

-

- Shows the beauty, uniqueness, pride, heritage, art, culture, personality, development

and fauna of Malaysia.

Kenang-Kenangan

Commemorative

-

- Commemorate important events in history which took place locally and

also anniversaries including silver, golden, etc.

-

- Stamps illustrate national aspects such as agriculture, plantation etc. These changes once every 5 years on average.

Punca: Source:

2008 in quarters


32

Consumer satisfaction index14

Pungutan III

Pungutan IV

Pungutan V

Pungutan VI

3.33 3.47 3.71 3 3.34

Wave III Wave IV Wave V Wave VI 2004 2006 2007


The Consumer Satisfaction Index ranges from a scale of 1 (total dissatisfaction) to 5 (total satisfaction). The surveys were carried out as follows:

Pungutan/Tahun

IIIIVVIV

Wave/Year Canvassed

Courier Services

34

60

30

0

Bilangan lesen kurierNumber of courier licences

As at 31 Dec 2008

114

114

110

117

113

Number of courier licences

35

Peratusan pejabat kurier mengikut jenis

Lain-lainOthers

Pusat pengumpulan Hubs

“Gateway”Gateways

CawanganBranches

Nota penjelasan :Explanatory notes :

Courier establishments16

Tahun Pusatpengumpulan

Cawangan “Gateway”

Lain-lain*

16 13141414 1716

Year Hubs Branches Gateways Others*

2008 in quarters

1 11 1713

3 164 16

36

Courier establishments (cont’d)16

Jumlah pejabat kurierTotal number of courier establishments

300

100

0

16

Pusatpengumpulan

Hubs

CawanganBranches

“Gateway”Gateways

Lain-lainOthers


Tahun Negeri Pusat Pengumpulan

Cawangan “Gateway”

Lain-lain*

4 Johor 1 38 3 Kedah 0 13 0 Kelantan 0 4 0 11

0 0 10 Negeri Sembilan 0 10 0 11 Pahang 1 18 0 34 Pulau Pinang 4 16 3

1 0 Perlis 0 0 1 Selangor 46 6 Terengganu 0 7 0 14 Sabah 1 46

1 WPKL 1 Jumlah 16

Year Qtr State Hubs Branches Gateways Others*

37

Peratusan pekerja sepenuh masa mengikut jenis

Lain-lainOthers

PenghantaranDespatch

PentadbiranAdministrative

Pusat panggilanCall centre

PengasinganSorting

Courier staff17


Tahun Pentadbiran Pusat panggilan

Penghantaran Pengasingan

Lain-lain*

830641

8311,071 813 1,6301,416

Year Administrative Call centre Despatch Sorting Others*

2008 in quarters

1 8431,411 866

3 1,4074 1,416

38

487

Kenderaan kurierCourier vehicles

1,000

800

600

400

0

“Linehaul”Linehaul

Penghantaran Despatch

Trucks Vans/cars Trucks Vans/cars Motorcycles

Courier vehicles18

Tahun

“Linehaul” Penghantaran

67 30 366 84 331 407 740

318 430106 1,064

487

Year Linehaul Despatch

Trucks Vans/cars Trucks Vans/cars Motorcycles

1 163 1,064 166 444 1,161

3 171 476 1,1614 487

2008 in quarters

39

10,000,000

0

DomesticAntarabangsaInternational

Document Parcel

DomesticAntarabangsaInternational

Tahun

Antarabangsa Antarabangsa

Year Documents Parcels

Domestic International Domestic International

1

34

Jumlah / Total

2008 in quarters

40


The Consumer Satisfaction Index ranges from a scale of 1 (total dissatisfaction) to 5 (total satisfaction). The surveys were carried out as follows:


Pungutan III

Pungutan IV

Pungutan V

Pungutan VI

4.01 3 3.44 3.60

Wave III Wave IV Wave V Wave VI 2004 2006 2007

Pungutan/Tahun

IIIIVVIV

Wave/Year Canvassed

LampiranAppendix

43

1.

3. 4.

Airway Express Servis 6. 7.

Americaras Express Services 8.

10. 11.

13. 14.

16. 17. 18.

Cheras Jaya Enterprise

D.C Express Daily Courier ExpressDaylight Express Services

30. 31.

33. 34.

Express Systems Sabah36. 37. 38.

First Letter Despatch Service 40. 41.

Fontello Secretarial Services 43. 44.

46. 47. 48.

LMA Express Couriers 60.

61.

63. 64.

66. Natsons Despatch Services67.

68.

70. 71.

73. 74.

76. 77. 78.

80. QNS Services 81.

83. 84.

86. 87. 88.

Speed Express Services

100. The Senders 101.

103. 104.

106. 107. 108.

110. 111.

113.

Licensed courier service providers as at 31.12.2008

47

Kiriman wang

Mesin

Pejabat posAgen pos, 16

Pejabat pengasingan, 18

Penghantaran

Setem, 31

Surat dipos

Tarif, 30

KURIER

Guna tenaga kurier

Pentadbiran, 37Pusat panggilan, 37Penghantaran, 37

Indeks kepuasan pengguna:

Kenderaan Kereta/van, 38

Lesen, 34

Pejabat

POS

Bungkusan

Guna tenaga pos

Indeks kepuasan pengguna:

Kaedah penghantaran

Kenderaan pos

48

IndexPostal and courier services

Letter post itemsLetter post items, domestic service, 25Letter post items, international service

Letter post items, international service

Post free items, domestic services, 26Registered items, domestic services, 26Registered items, international services

Registered items, international services

30

MachinesCanceling machines, 23Facing cum cancelling machines, 23Franking machines, 22Sorting machines, 23Vending machines, 22

Mode of deliveryCollect, 24Home, 24

Money ordersMoney orders, domestic services, 28

receipt, 29

despatch, 28Value of money orders, domestic service, 28Value of money orders, international services

Value of money orders, international services

Parcel serviceInsured, domestic services, 27

Parcels, domestic services, 27

StaffFull time staff, 19

VehiclesMotorcycles, 21Trucks and automobiles, 21

COURIER

Consumer satisfaction index Consumer satisfaction index, 40

EstablishmentsBranches, 35Branches by state, 36Gateways, 35Gateways by state, 36Hubs, 35Hubs by state, 36Others, 35Others by state, 36

34

37Administrative, 37Call centre, 37Despatch, 37Others, 37Sorting, 37

Document – domestic, 39Document – international, 39Parcels – domestic, 39Parcels – international, 39

VehiclesMotorcycles, 38Trucks, 38Vans/cars, 38

POSTAL

Consumer satisfaction indexConsumer satisfaction index, 32

DeliveryDeliveries per week, rural, 24

EstablishmentsArea covered, 20Inhabitants served, 20

Letter boxes, 21

Postal agent, 16

Stamp vendor, 16

49

For more statistics

LAWAN WEBWEBSITE

BULETIN STATISTIKSTATISTICAL BULLETIN

THE STATISTICALBRIEF

The SKMM website contains extracts of statistics pertaining to the postal & courier industry. This is updated every half year .The SKMM website is at www.skmm.gov.my

The SKMM publishes the following publications :

a half yearly statistics bulletin of the postal & courier industry.

a quarterly statistics bulletin of the communications multimedia industry.

Contact SKMM for more details.

Statistical Brief

Contact SKMM for more details.

50

The Statistics & Knowledge Resource Department

Siti Shadiah Zainol Abidin

HUBUNGI...TO CONTACT...

Please contact the Statistics & Knowledge Resource Department if you have any queries regarding the statistics published in this bulletin through the email address:

PENGARAHDIRECTOR

PERANGKAWANSTATISTICIAN