PERKHIDMATAN AWAM MASA HADAPAN:

ISU, CABARAN DAN CARA MENANGANINYA

S E M I N A R K E W A N G A N D A N P E N G A U D I T A N S E K T O R A W A M 2 0 1 4

Dr. Mazlan YusoffPengarah INTAN

7 OGOS 2014 | AVILLION LEGACY, MELAKA

UNIVERSITI UTARA MALAYSIA

PENDAHULUAN

ISU DAN CABARAN PERKHIDMATAN AWAM

SENARIO MALAYSIA

THE WAY FORWARD

PENUTUP

SKOP

PEMBENTANGAN

PENDAHULUAN:

SETTING THE CONTEXT

“Whosoever desires constant success must change his conduct with the times”

“There is nothing more difficult to take in hand, more perilous to conduct,

or more uncertain in its success, than to take the lead in the

introduction of a new order of things”Nicollo Machiavelli (1469-1527)

CHANGEMANAGEMENT

4

5

Establish A Sense Of Urgency

Form A Coalition

Create A New Vision

Communicate The Vision

Empower Others: Remove Barriers

Create & Reward Short Term Wins

Consolidate, Reassess &

Adjust

Reinforce The Changes

Unfreeze

Change

Refreeze

Three Steps Model

(Lewin, 1947)

Eight Steps Process

(Kotter, 1995)

CH

AN

GE

MO

DEL

SDeterminants of successful

Implementation of Organisational Change

(DSIOC)(Fernandez, Sergio ad Rainey, Hal G.

2006)

Ensure the need

Provide A Plan

Provide Resources

Institutionalise Change

Pursue Comprehensive Change

Build Internal support and overcome resistance

Ensure Top Management Support and Commitment

Build External Support

ISU DAN CABARAN

PERKHIDMATAN AWAM

THE GLOBAL MEGATRENDS

Demographic Change

Advancement in ICT

The Power of Citizen

Globalisation

The Global Megatrends

Sumber: AT Kearney, KPMG, Frost & Sullivan, BDO, Accenture

Resources Stress

1.

2.

3.4.

5.

Golongan Gen Y di Malaysia memenuhi 40% hingga 50% pasaran kerja

Sumber: Frost & Sullivan, PwC

Ketidakseimbangan Demografi

DEMOGRAPHICCHANGE

1.

Personalize search and news

Social Networking

“Fast and Furious”

Techno Savy

24/7 Connected

Personalization

Games Smartphones

Instant SMS/Chat Speed OrientedMedia Social on the

MoveBlogs

Adapted from Frost and Sullivan

ADVANCEMENT IN ICT

168 Phenomenon/24x7 Connectivity

Digital Native Acceleration

2.

GLOBALISATION

N11THE NEXT

GAME CHANGERS

• Bangladesh• Egypt• Indonesia• Iran • Mexico• Nigeria • Pakistan• Philippines • South Korea • Turkey• Vietnam

3. FROM BRIC TO N11

RESOURCES STRESS

WATER

ENERGY

FOOD

4.

THE POWER OF CITIZEN

Consumer as Co-Creators

5.

CABARAN DALAMAN

CABARAN DALAMAN

A CHANGE-DYNAMIC PUBLIC SECTOR?

Public Sector Running with its

Brakes On?

Prinsip Pekerja Berinovasi

Menuju Negara Maju

BERILMU KEBOLEHPERCAYAAN BUDAYA AMALAN KERJA TERBAIK

SEMANGAT PATRIOTIK

BUDAYA KEBERHASILAN YANG BERTERASKAN

HASIL

BUDAYA KREATIVITI DAN INOVASI

NILAI TAMBAH DAN KOMPETENSI

PERMUAFAKATAN KERJA, TIDAK DALAM

SILO

Sumber: Petikan Ucapan YAB PM sempena Hari Pekerja Penjawat Awam Tahun 2014 di Jitra dan Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.

…Malaysia’s transformation process has to be far reaching and multi-dimensional in every sense of the word. If you want Malaysia to be fully developed, we must cross the ocean and stay ahead….

Prime Minister Of Malaysia68th United Nation General Assembly, New York

29th September 2013

AMANAT YAB PERDANA MENTERI

USA: Open Government

UK: Civil Service Reform ‘Big Society’

SINGAPORE: PS21‘Singapore Conversation’

AUSTRALIA:Public Service Reform

18

NEW ZEALAND:Public Sector Reform

CANADA: Collaborative, Innovative, High Performing, Adaptable

CHINA:Civil Service Reform

RUSSIA:Civil Service Reform

KENYA: Civil Service ReformCONGO:

Public Service Reform & Rejuvenation

NIGERIA: Civil Service Renewal

ARGENTINA: Administrative & Civil Service Reform

PAKISTAN: Civil Service Reform

T R A N S F O R M I N G P U B L I C S E C T O R :

W h a t o t h e r s a r e d o i n g ? . . . . .

SENARIO MALAYSIA

Government as provider

Rowing

Steering

ServingEmpowering

EVOLVING ROLES: MALAYSIA STRATEGIC RESPONSE

Government as pacesetter

Government as facilitator

Government as convener & enabler

1960 1970 1980 20001990 20202010Adapted from Stephen F. Jooste, 2008, A New Public Sector in Developing Countries.

• Producer dominated• Fuel Nation’s growth• Regulator• Law and Order

Maintenance

• Spearheading modernisation

• Private sector involvement

• Private Sector as the engine of growth

• Open Government • Government

Transformation Programme

• Citizening public sector

• Strategic Collaboration

• Engagement• Search and Assist• Lean agencies• Volunteerism

• Initiation of Government Transformation

• Lean Agencies• Public-Private

Partnership• Engagement

20

21

THE FUTURE OF GOVERNMENT

F.A.S.T. MODEL

• Citizen Engagement

• Administrative Efficiency

• Decision-Making Process

• Inter-Government and Cross Sector Collaboration

Flexible to adapt to current trend, customer and stakeholder expectation,

increases survival and ensures stability.

Carefully Plans Workforce

Reductions Coupled With Significant

Organisation, Technological and

Workforce Advances

Redesigning Policy, Legal and Regulatory

Frameworks and Processes To Align

With The Dynamics of a Networked

World

PUBLIC SECTOR: THE FAST MODEL

22

CHARTING THE WAY FORWARD FOR THE MALAYSIAN PUBLIC SECTOR

Ref: Future State 2030, KPMG, 2013 and Future of Government, PwC, June 2013

BRIDGING FROM NOW TO THE FUTURE:The underlying characteristic of the government of the future

BUILDING THE NATION IN AN INNOVATIVE WAY:Taking the road less travelled

FROM …. TO ….

Advancement in ICT

Lenses Key Characteristics

c

THE GUIDING BLUEPRINTS

VISION 2020

THE GLOBAL MEGATRENDS CHARTING THE WAY FORWARD

PERKHIDMATAN AWAM YANG BERPRESTASI

TINGGI, BERINTEGRITI, DINAMIK DAN

BERJIWA RAKYAT

OUTCOME

SHAPING THE PUBLIC SECTOR OF THE FUTURE: A DESIGN

KERANGKA TRANSFORMASI PERKHIDMATAN AWAM

THE WAY FORWARD

LAB TRANSFORMASI PERKHIDMATAN

AWAM

objektif lab antara lain termasuk:

• memberi pendedahan umum mengenai Kerangka Transformasi

Perkhidmatan Awam;•

• mendapatkan buy-in penjawat awam ke atas inisiatif

transformasi;

• melebarkan jaringan kolaborasi strategik merentasi sektor awam;

dan

• meningkatkan semangat kerjasama sebagai satu pasukan yang

mantap.

Membantu kementerian merangka Langkah

Strategik (LS) dan Inisiatif Strategik (IS) berdasarkan

Kerangka Transformasi Perkhidmatan Awam

TUJUANO

BJEKTIFLAB TRANSFORMASI

PERKHIDMATAN AWAM

Program Flexible Working

ArrangementMenggalakkan

keseimbangan kerjaya dan keluarga.

From Industry To Lecture Theatre (FILTer)

Industry players terlibat sebagai pensyarah

pelawat dalam pengajaran di IPT.

Program meningkatkan pembelajaran

kontekstual dalam semua program di IPT.

KPM

National Data Warehouse (NADWA)

Accessibility data in real time

W2W (Waste to Wealth)

Melaksanakan program value creation bagi bahan buangan

(waste) melalui aplikasi teknologi hijau untuk

mewujudkan satu bidang perniagaan yang menguntungkan.

Strategy-People-System- Buy-In

Pembangunan Bina Upaya untuk warga MITI

menerima perubahan/ transformasi struktur dan

cara kerja yang akan dilaksanakan

KEMPEN ZERO FINGER POINTING

Mengadakan kempen kesedaran bagi membudayakan

perbezaan pendapat (agree to disagree), Zero Finger Pointing

dan Collective responsibilities

MINDEF

‘Bold & Radical’Programme

PENUTUP

“...peranan dan pendekatan Kerajaan juga harus turut berbeza. Hari ini, bukan lagi Kerajaan yang menentukan segalanya. Kerajaan kini bukan sekadar mentadbir untuk rakyat, tetapi juga mentadbir bersama rakyat, membina rangkaian, memudahcara perkhidmatan dan memfokus kepada keberhasilan yang besar serta pantas.”

Sumber: Petikan Ucapan YAB PM sempena Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.

YAB DATO’ SRI MOHD NAJIB TUN HJ ABDUL RAZAK

PENUTUP

TERIMA KASIH