peningkatan daya saing melalui program peningkatan produktiviti dan kualiti (p&q)

8/14/2019 Peningkatan Daya Saing Melalui Program Peningkatan Produktiviti dan Kualiti (P&Q)

1/43

NO. SLAID 1

En. Burhanuddin SaidinPengarahBahagian Latihan dan

Pembangunan Sistem (TSD)Perbadanan Produktiviti Malaysia(MPC)

22 Mei 2009

SEMINAR DAYA SAING EKS, SANDAKAN, SABAH

PENINGKATAN DAYAPENINGKATAN DAYA

SAING MELALUISAING MELALUIPROGRAMPROGRAM

PENINGKATANPENINGKATAN

PRODUKTIVITI DANPRODUKTIVITI DAN

KUALITI (P&Q)KUALITI (P&Q)

Your Partner in CompetitivenessYour Partner in Competitiveness


2/43

NO. SLAID 2

KANDUNGAN PERSEMBAHAN:-KANDUNGAN PERSEMBAHAN:- Pengenalan mengenai PerbadananPengenalan mengenai Perbadanan

Produktiviti Malaysia (MPC)Produktiviti Malaysia (MPC)

Strategi Produktiviti PenggerakStrategi Produktiviti PenggerakPembangunan NegaraPembangunan Negara

Program-program PeningkatanProgram-program Peningkatan

Produktiviti dan Kualiti (P&Q)Produktiviti dan Kualiti (P&Q)

The simple act of paying positive attention to peoplehas a great deal to do with productivity ~ Thomas J.


3/43

NO. SLAID 3

VISI

Organisasi utama dalam meningkatkan

produktiviti untuk inovasidan daya saing global

MISI

Memberi perkhidmatan berkesan untukmencapai prestasi

cemerlang melalui inovasi ke arahmeningkatkan taraf hidup

VISI & MISI MPC

Public Service

Director General

Quality Award 2003

Efficiency Service

Award 1999United Nations

Public Service

Award 2004

Minister of Human

Resource Award

2003

Human Resource

Development

Council Award 2007

Change your approach until you get the result you wantChange your approach until you get the result you want


4/43

NO. SLAID 4

PEJABAT MPC

MPC HQ, P. Jaya

Tel.:- 03-79557266 MPC SouthernRegion

Johor Bahru

07-2377422

MPCSarawakKuching

082-439959

MPC SabahKota Kinabalu

Tel.:- 088-233245

MPC NorthernRegion Kepala

Batas

Tel.:- 04-5754709

MPC EastCoast

RegionKuantan

09-5131788

MPC State OfficeKota BharuTel.:- 09-7416261

MPC State OfficeKuala

TerengganuTel.:- 09-6228215

No initiatives is possible unless the people inthe organization enact, support and sustain it


5/43

NO. SLAID 5

Teambuilding(Northern)

Leadership(Southern)

Creativity andInnovation(Sarawak)

ProductivityMeasurement

(East Coast)

TalentManagement

(Sabah)

CENTRESOF

EXCELLENCE

"Corporations need to become people factories placesthat develop people not human warehouses that only

roduce window watchers"


6/43

NO. SLAID 6

FOKUS STRATEGIK

1960s 1990 2000 2005

ManagementTraining &AdvisoryServices

Research &Systems

Development

Tahun

1995

Benchmarking&

Best Practices

2010

Productivity& Efficiency

Enhancement

Competitiveness

& Innovation

Excuses are only made for failureExcuses are only made for failure


7/43

NO. SLAID 7

PENYELIDIKAN P&Q

PENANDAARASAN &AMALAN TERBAIK

PROMOSI P&Q

LATIHAN

PEMBANGUNANSISTEM

INOVASI,

PRODUKTIVITI& DAYA SAING

Sektor Swasta:

EKS

Pembuatan

Perkhidmata

AKTIVITI

UTAMA FOKUS STRATEGIK

KUMPULAN

SASARAN

AKTIVITI UTAMA

Sektor Awam:

Kementerian& Agensi

PBT

KerajaanNegeri

Sekolah &InstitusiPengajian

TinggiIn life the only constant is ChangeIn life the only constant is Change


8/43

NO. SLAID 8

KEMUDAHAN-KEMUDAHAN DIKEMUDAHAN-KEMUDAHAN DI

PEJABAT MPCPEJABAT MPC

RUANG TAMURUANG TAMUREKREASIREKREASI TEATERTEATER ASRAMAASRAMA

CAFECAFE LETAKLETAK

KERETAKERETASURAUSURAU GYMGYM

One certainty about change is that, if you thinkOne certainty about change is that, if you thinkyou cant, then youll never willyou cant, then youll never will

AKTIVITI AKTIVITI MPCAKTIVITI AKTIVITI MPC


9/43

NO. SLAID 9

AKTIVITI-AKTIVITI MPCAKTIVITI-AKTIVITI MPC

MEMBENTUK PEKERJA BERPENGETAHUANMEMBENTUK PEKERJA BERPENGETAHUAN

Organisations are nothing but people.


10/43

NO. SLAID 10

PUSAT SUMBER MAKLUMAT MPCPUSAT SUMBER MAKLUMAT MPC

Motivation is what gets you started. Habit iswhat keeps you going


11/43

NO. SLAID 11

PROMOSI P&Q MELALUI TEKNOLOGIPROMOSI P&Q MELALUI TEKNOLOGI

KOMUNIKASI MAKLUMATKOMUNIKASI MAKLUMATMPC WEBSITEMPC WEBSITEwww.mpc.gov.mywww.mpc.gov.my

BENCHMARKING ONLINEBENCHMARKING ONLINE

NETWORKING DATABASENETWORKING DATABASE

(BOND)(BOND)

MANUFACTURINGMANUFACTURING

PRODUCTIVITYPRODUCTIVITY

INDICATORINDICATOR

TRAINING AND E-LEARNING MANAGEMENT

SYSTEM

E-LEARNING MODULESE-LEARNING MODULES

An employee is our strategic - partner, a change - agent,an organisation - builder, a process - facilitator and above


12/43

NO. SLAID 12

MAKMAL MULTI-MEDIA MPCMAKMAL MULTI-MEDIA MPC

the Government must assume the role of an

innovator, incorporating the functions of a leader, apacesetter, a moderniser, an effective communicator


13/43

NO. SLAID 13

PANEL-PANEL PERUNDING NPCPANEL-PANEL PERUNDING NPC

PERKILANGAN

PENGUKURAN

PRODUKTIVITI

TEKNOLOGI

MAKLUMAT

SUMBER MANUSIA

PERTANIAN

SUMBER TENAGA

& UTILITI

PENJAGAAN KESIHATAN

INDUSTRI HOSPITALITI

LOGISTIK

KEWANGAN

BINAAN

Orang yang cemerlang menunjukkan hasil. Orangyang gagal memberikan alasan.


14/43

NO. SLAID 14

PRODUKTIVITI

SEKTOR EKONOMISEKTOR EKONOMI

INDIVIDUINDIVIDU

INDUSTRIINDUSTRI

PROD

UKTIVI

TI

KUALITI HIDUPKUALITI HIDUPYANG LEBIHYANG LEBIH

BAIKBAIK

OUTPUT MALAYSIAOUTPUT MALAYSIA

PR

OD

UKTIVI

TI

ProduktivitiProduktiviti

PenggerakPenggerak

PembangunanPembangunan

NegaraNegara

Quality is both thinking why something is done, and why it isdone that way; then thinking differently to improve it ~ Mr.

O


15/43

NO. SLAID 15

151515151515

PERTUMBUHAN PRODUKTIVITI,2008

3.6

2.9

2.1

0.8

0.4

0.10.0

-0.4-0.5 -0.5

-0.7

-0.9 -0.9

-1.2

-1.7-2.0

-1.0

0.0

1.0

2.0

3.0

4.0

Percent

90% proses pembelajaran dipelajari secaratidak rasmi di tempat kerja

RANGKAKERJA DAYA SAING


16/43

NO. SLAID 16

RANGKAKERJA DAYA SAING

(COMPETITIVENESS MODEL)

PRESTASI EKONOMI

KECEKAPANKERAJAAN

DAYA SAINGMALAYSIA

PENGEKALAN

(SUSTAINIBILITY)

MEWUJUDKAN NILAI

DITAMBAH

DAYA SAING

INDUSTRI

KECEKAPANPERNIAGAAN

INFRASTRUKTU

R

Sumber: IMD World Competitiveness

Yearbook 2008

It is not the big that is eating the small, it isthe fast that is eating the slow
http://images.google.com.my/imgres?imgurl=http://www.oecd.org/vgn/images/portal/cit_731/20/47/38626194HUNfig3_2E.gif&imgrefurl=http://www.oecd.org/document/42/0,3343,fr_2649_37361_38616362_1_1_1_1,00.html&h=209&w=508&sz=7&hl=en&start=44&tbnid=TmI5llUcL7IMWM:&thttp://images.google.com.my/imgres?imgurl=http://www.fao.org/docrep/w5800e/w5800e17.gif&imgrefurl=http://www.fao.org/docrep/w5800e/w5800e07.htm&h=751&w=500&sz=88&hl=en&start=8&tbnid=EvKxQHGQVyWEBM:&tbnh=141&tbnw=94&prev=/images?q=economic+performance&gbv=2&hl=


17/43


18/43

NO. SLAID 18

SMEs AS GLOBAL PLAYERS

Certification Standards Procedures

Measurement Quality Management

System

SYSTEMS

LeadershipTalent Development Centres of Excellence

Vendor Programme BEST Value Creation

HUMAN CAPITAL

PRODUCTIVITY EFFICIENCY COMPETITIVENESS

Management Innovation Best Practices Service Innovation

Information ManagementSystem & ICT Applications

Process Innovation

INNOVATION

Productivity is never an accident. It is always the

result of a commitment to excellence, intelligentplanning, and focused effort ~ Paul J. Meyer


19/43

NO. SLAID 19

1.1. PENINGKATAN KUALITIPENINGKATAN KUALITI

TENAGA KERJATENAGA KERJAPENINGKATAN KUALITI TENAGA KERJA YANGPENINGKATAN KUALITI TENAGA KERJA YANG

BERTERUSAN MELALUI PEMBENTUKAN KEUPAYAANBERTERUSAN MELALUI PEMBENTUKAN KEUPAYAANDALAM KEMAHIRAN KRITIKAL, KEMAHIRAN BERFIKIR,DALAM KEMAHIRAN KRITIKAL, KEMAHIRAN BERFIKIR,

PEMIKIRAN POSITIF DAN SIKAP YANG BETULPEMIKIRAN POSITIF DAN SIKAP YANG BETUL

MEMAHAMI DAN BERTINDAK CEKAPMEMAHAMI DAN BERTINDAK CEKAP

MENGGUNAKANMENGGUNAKANDATADATA MAKLUMATMAKLUMAT PENGETAHUANPENGETAHUAN

KEBIJAKSANAANKEBIJAKSANAAN BIJAKSANABIJAKSANA Tahu apa perlu Tahu apa perlu

dibuat,dibuat,

MAHIRMAHIR Tahu cara membuatnya, Tahu cara membuatnya,

dandan SEMANGATSEMANGAT Membuatnya Membuatnya

dengan betuldengan betulProgress is impossible without change, and thereforeProgress is impossible without change, and therefore

those who cannot change their minds cannot changethose who cannot change their minds cannot change

22 PENINGKATAN SISTEMPENINGKATAN SISTEM KUALITI DANKUALITI DAN


20/43

NO. SLAID 20

2.2. PENINGKATAN SISTEMPENINGKATAN SISTEMKUALITI DANKUALITI DAN

PENGURUSANPENGURUSANMENINGKATKAN KEBERKESANANMENINGKATKAN KEBERKESANAN

PENGGUNAAN SISTEM-SISTEMPENGGUNAAN SISTEM-SISTEM

PRODUKTIVITI DAN KUALITI DI DALAMPRODUKTIVITI DAN KUALITI DI DALAMSEMUA AKTIVITI DAN PROSES KERJASEMUA AKTIVITI DAN PROSES KERJA

5S5S

HACCHACC

PPGMPGMP

SUPPLY CHAINMANAGEMENT

SIX SIGMA

BALANCED

SCORECARD

CUSTOMERRELATIONMANAGEM

ENT

HALAHALA

LL

ISOISO

Habit breaking, the prerequisite for change and renewal, need moreHabit breaking, the prerequisite for change and renewal, need morethan a simple decision. It takes motivation, desire and will. Crisis canthan a simple decision. It takes motivation, desire and will. Crisis can

rovide that and all too often is the sole force for chan e ~rovide that and all too often is the sole force for chan e ~


21/43

NO. SLAID 21

3.3. PENINGKATAN KUALITI TEKNOLOGIPENINGKATAN KUALITI TEKNOLOGI

PELABURAN BERTERUSAN DI DALAM

TEKNOLOGI DAN PENYELIDIKAN DAN

PEMBANGUNAN (R&D) DEMI

PENAMBAHBAIKAN PRODUKTIVITI DAN

DAYA SAING

The best way to have a good idea is to have aThe best way to have a good idea is to have alot of ideaslot of ideas


22/43

55 PENINGKATAN AMALAN TERBAIK DANPENINGKATAN AMALAN TERBAIK DAN


23/43

NO. SLAID 23

5.5. PENINGKATAN AMALAN TERBAIK DANPENINGKATAN AMALAN TERBAIK DAN

PIAWAIANPIAWAIANMEMPERHEBATKAN PERLAKSANAAN AMALAN-

AMALAN TERBAIK DAN PEMATUHAN PIAWAIAN DAN

KEPERLUAN ANTARABANGSA

PENYELIDIKPENYELIDIK

ANAN

PENANDAARASANPENANDAARASAN

ANTARABANGSAANTARABANGSA

PERLAKSANAPERLAKSANA

ANANPENYESUAIANPENYESUAIANPEMBELAJARAPEMBELAJARA

NN

PERHUBUNGANPERHUBUNGAN

ANTARABANGSAANTARABANGSA

It is by no means certain, that things will be better when theyIt is by no means certain, that things will be better when theychange, but when they should become better, they have tochange, but when they should become better, they have to

66 PENINGKATANPENINGKATAN


24/43

NO. SLAID 24

6.6. PENINGKATANPENINGKATAN

KECEMERLANGANKECEMERLANGANBUDAYA KECEMERLANGAN SEBAGAI SATUBUDAYA KECEMERLANGAN SEBAGAI SATU

CARA HIDUPCARA HIDUP

Not Finance. Not Strategy. Not technology. It is

teamwork that remains the ultimate competitiveadvanta e, both because it is so owerful and so rare


25/43

NO. SLAID 25

PEOPLEEXCELLENCEPOLICYEXCELLENCE

PROCESSEXCELLENCEPRODUCTEXCELLENCE

PRACTICEEXCELLENCEPERFORMANCE

EXCELLENCE

KECEMERLANGAN ORGANISASI (6Ps)

ProsesProses

Real excellence does not come cheaply. A certain price must be

paid in terms of practice, patience, and persistence naturalability notwithstanding


26/43

NO. SLAID 26

Berkesan tapi Tidak Cekap:

Matlamat tercapai tapi

pembaziran sumber

Berkesan & Cekap:

Matlamat tercapai & sumber

digunakan sebaik mungkin

= Zon Produktiviti Tinggi

Tidak Berkesan & Tidak Cekap:

Matlamat tidak tercapai,

sumber dibazirkan

Cekap tapi tidak berkesan:

Tiada pembaziran sumber,

tapi matlamat tidak tercapai

Pencapaian

Matlamat

Penggunaan SumberRendah Tinggi

Tinggi

KECEMERLANGAN PRESTASI

The compulsion to excellence assuresexcitement!

KE ARAH PENINGKATAN PRODUKTIVTI &


27/43

NO. SLAID 27

Vertically integrated

Local, regional, national

Rigidly committed Functional

Machine based

Hierarchical

Efficient, Stable

Cost Oriented

Shareholder focused

Production driven

Production Quality Mindset

Price focused

Goal

The Old SMEs

Networked, independent

Global

Flexible, learning Cross functional

Information based

Flat, empowered

Innovative Enterprise

Speed Oriented

Stakeholder focused

Customer driven

Total Quality Mindset

Value focused

Vision

The Emerging SMEs

HOW?

KE ARAH PENINGKATAN PRODUKTIVTI &DAYA SAING EKS

The quality of an organization can never

exceed the quality of the minds that make itu

PROGRAM PENINGKATANPROGRAM PENINGKATAN


28/43

NO. SLAID 28

PROGRAM PENINGKATANPROGRAM PENINGKATAN

PRODUKTIVITI DAN KUALITI (P&Q)PRODUKTIVITI DAN KUALITI (P&Q)

APA YANGANDA TIDAKDAPAT UKUR,

ANDA TIDAKAKAN DAPAT

URUSKAN

PENYELIDIKAPENYELIDIKA

N P&QN P&Q

PENGUKURAN

PRODUKTIVITI

PENGKALAN DATA

PENGURUSAN SUMBERMANUSIA

PRESTASI PRODUKTIVITI DAN

KUALITI

DAYA SAING ANTARABANGSA

SISTEM GAJI BERKAITPRODUKTIVITI

PENGURUSAN TEKNOLOGIMAKLUMAT

LAPORANPRODUKTI

VITI

INDEKS KEPUASANPELANGGAN

Research your idea. See if there's a demand. A lot of people

have great ideas, but they don't know if there's a need for it. You also have to research your competition ~

LATIHAN PENINGKATAN P&QLATIHAN PENINGKA

TAN P&Q


29/43

NO. SLAID 29

LATIHAN PENINGKATAN P&QLATIHAN PENINGKATAN P&Q

SISTEM PENGURUSAN KUALITI

KEPIMPINAN &PEMBANGUNAN PENGURUSAN

PROSES PENAMBAHBAIKAN

SGAs INNOVATIF

KECEMERLANGAN PELANGGAN

PROGRAM ANTARABANGSA

KECEMERLANGAN PRESTASI &STRATEGI

BIJAKSANA

Tahu apa perlu dibuat, Tahu apa perlu dibuat,

MAHIR

Tahu cara Tahu cara

membuatnya,membuatnya,

SEMANGAT

Membuatnya dengan Membuatnya dengan

betulbetul

If you know your strength it never becomes a weakness. Ifthe market knows your strength then it becomes a

~


30/43

NO. SLAID 30

SISTEM PEMBANGUNANSISTEM PEMBANGUNAN

PENGURUSAN P&QPENGURUSAN P&Q

SISTEM PENGURUSAN KUALITI

PENGURUSAN KUALITIMENYELURUH (TQM)

SISTEM PERSEKITARANBERKUALITI (5S)

AUDIT DALAMAN SISTEM 5S

PENGUKURAN PRODUKTIVITI -COMPASS

PEMBANGUNAN SYARIKATCONTOH

PENANDAARASAN

AUDIT DALAMAN ISO9001:2008

An organization's ability to learn, and translate that

learning into action rapidly, is the ultimatecompetitive advantage ~ Jack Welch


31/43

NO. SLAID 31

Persistence is the twin sister of excellence. One

is a matter of quality; the other, a matter oftime

SEBELUM DAN SESUDAH 5S


32/43

NO. SLAID 32


Quality means doing it right when no one islooking ~ Henry Ford



33/43

NO. SLAID 33


Excellence is not a skill. It is an attitude ~Ralph Marston


34/43

NO. SLAID 34


The quality of an organization can never exceedthe quality of the minds that make it up

AMALAN TERBAIK P&QAMALAN TERBA

IK P&Q


35/43

NO. SLAID 35

AMALAN TERBAIK P&QAMALAN TERBAIK P&Q

COMMUNITIES OF PRACTICE

(CoPs)

PROJEK PENANDAARASAN

BENCHMARKING ONLINENETWORKING DATABASE

(BOND) On-Line e-Benchmark

System BPNet Knowledge

Management BP Public Sector HR Suite

PENERBITAN AMALANTERBAIK

MALAYSIA BENCHMARKINGINDEX (MBI)

MISI LAWATANPENANDAARASAN

Excellence is the unlimited ability to improve

the quality of what you have to offer ~ RickPitino

SISTEM e-BENCHMARK BERINTERAKTIFSISTEM e-BENCHMARK BERINTERAKTIF


36/43

NO. SLAID 36

22Kata-laluan diberi kepada ahli

LangkahLangkah

55Pengeluaran Laporanprestasi dan tanda

aras

LangkahLangkah66Penilaian dan penambahbaikan

menggunakan perbandingan tandaaras

LangkahLangkah

11

Komuniti bersetuju skop,pengukuran dan unitdigunakan. Pengurusmembentuk sistem

LangkahLangkah

33

Ahli memasukkandata dengan

Internet

LangkahLangkah

Pemprosesan data semasa dibuatdalam sistem e-Benchmark di MPC

44

S S

LangkahLangkah

There are no speed limits on the road toexcellence

PROMOSI P&QPROMOSI P&

Q


37/43

NO. SLAID 37

PROMOSI P&QPROMOSI P&Q

ANUGERAH KECEMERLANGANKUALITI

KONVENSYEN, SEMINAR,

BENGKEL

BUKU, LAPORAN, ARTIKEL

POSTERS, SIGNBOARDS

RANGKAIAN ANTARABANGSA

PERSIDANGAN ANTARABANGSA

USAHASAMA ANTARABANGSA

PROGRAM RAKAN PINTAR

TAK KENAL

MAKA TAK CINTA

To create something exceptional, your

mindset must be relentlessly focused on thesmallest detail ~ Gior io Armani

PENERBITAN P&Q


38/43

NO. SLAID 38

Maklumat Nilai Ditambah Mengenai

Produktiviti, Kualiti, Daya Saing, Amalan

Terbaik dan EKS

PENERBITAN P&Q

What we see depends mainly on what we lookfor ~ Sir John Lubbock

Success Challenges


39/43

NO. SLAID 39

Success

Teamwork

Discipline

Diligent

Respect for Time

Honouring Ones Word

Dedication to Work

Efficiency in

Implementation of Tasks

Placement of Larger

Community Above Self

Challenges

One Malaysia

People First

Performance Now

- YAB Dato' Sri Mohd. Najib Tun Abdul Razak, 24 March 2009 & 3 April 2009

Era perintah dan kawal telah berakhir. Hari ini adalah masaberhubun an dan beker asama

QUALITY

PRODUCTIVITY

SPEED

Th 7R S F t


40/43

NO. SLAID 40

The 7Rs Success Factors Review & Rationalise

(Menyemak & Rasional)

Realign & Reconcile (Melaras semula & Merukunkan)

Rules and reforms (Melaksanakan Peraturan & Membentuk Semula)

Renovate and reengineer (Mengubah & Membina Semula) Retrain and regulate

(Melatih Semula & Mengawal)

Replicate and record

(Mereplika & Merakam) Reward and recognition

(Memberi Ganjaran & Mengiktiraf)

In the search for quality theres no such thing as goodenough. Theres never a finish line. There is , however, a


41/43

NO. SLAID 41

SS

II

AAPP

AA

Siapa bersabar -Siapa bersabar - dia menangdia menang

Siapa menganiaya -Siapa menganiaya - dia akan teraniayadia akan teraniaya

Siapa berjalan -Siapa berjalan - dia sampaidia sampai

Siapa jujur -Siapa jujur - dia terlindungdia terlindungSiapa berlembut hati -Siapa berlembut hati - dia muliadia mulia

Siapa lalai -Siapa lalai - dia gagaldia gagal

Siapa berkasar -Siapa berkasar - orang menghindarorang menghindar

Siapa sungguh-sungguh -Siapa sungguh-sungguh -

dia berhasildia berhasil

Siapa tergesa-gesa -Siapa tergesa-gesa - dia akan menyesaldia akan menyesal

Siapa boros -Siapa boros - dia berkurangandia berkurangan

Siapa belajar -Siapa belajar - dia majudia maju

Siapa ramah lidahnya -Siapa ramah lidahnya - akan banyak saudaranyaakan banyak saudaranya

Siapa sedikit kejujuran -Siapa sedikit kejujuran - akan sedikit temannyaakan sedikit temannyaSiapa mengenal dirinya -Siapa mengenal dirinya - akan mengenali Tuhannyaakan mengenali Tuhannya

Siapa menggali lubang -Siapa menggali lubang - akan jatuh kedalamnyaakan jatuh kedalamnya

Quality is 90% attitude and 10% knowledge

Kita perlu berubah dan


42/43

NO. SLAID 42

Kita perlu berubah danperubahan itu perlu,

dilakukan sekarang!

Allah s.w.t telah berfirman yangmafhumnya, "tidak akan Aku ubah

nasib sesuatu kaum itu

sehinggalah mereka ubah apayang ada dalam diri merekasendiri

Dont just diet for a week or two, we have tochan e our lifest le


43/43

Terima Kasih

Perbadanan Produktiviti Malaysia (MPC)

Lorong Produktiviti Off Jalan Sultan

46920 Petaling JayaSelangor Darul Ehsan

Laman Web: www.mpc.gov.my

Toll free : 1800 88 1140
http://www.mpc.gov.my/http://www.mpc.gov.my/

peningkatan daya saing melalui program peningkatan produktiviti dan kualiti (p&q)

Documents