Pembentukan Kerani yang Cemerlangunit 1: Peranan seorang kerani• Perananyangdimainkan• Peluangkerjaya• Masadepanseorangkerani• Kepentinganperanankamu• Tugasandantanggungjawab

seorangkerani• Latihan:Menyeneraikantugasan

hariandancaramelaksanakannyadenganberkesan

unit 2: sikaP Positif• Adakahkamubersikappotitif?• Apaituimejdiripositif• Kepentingansikappositif• Ciri-cirisikappositif• Sikappositifmelaluikaedah4

langkah• Latihan:Membuatpenilaiandiri

sendirisertabuatperancanganuntukmasadepan

unit 3: Pemikiran Positif• Memahamipemikiranpositif• Kaitanpemikirandansikappositif• Memahami2cabangpemikiran

positif• Emosi• Kematanganunit 4: Penilaian diri sendiri• Senaraisemakandiri• Latihan:Menggunakansenarai

semakanyangtelahdisediakanuntukpenilaiandirisendiri.Perbincangantentangkelemahandankekuatan

unit 5: keBerkesanan & skil komunikasi• Proseskomunikasi• Kepentingankomunikasi

• Komunikasiverbaldanbukan-verbal

• Memastikanberkomunikasidenganlebihberkesandalankerjaseharian

• Imejsyarikatyanglebihpositif• Latihan:‘RolePlay’unit 6: sistem fail• Melaksanakantugasanpemfailan

dengancarayangberkesan• Kaedah-kaedahsistemfailyang

berbeza• Berangka(Numerical/jobfiles)• Lokasi(Geographicalfiles)• Perpuluhan(Decimalfiles)unit 7: skil surat-menyurat• Bagaimanamenulissuratyang

berkesan• Menulismemorandayang

berkesan• Menulisfaxyangberkesan• Kegunaane-mel• Latihan:Menulissurat

Menulismemorandaunit 8: Pengurusan masa• Merancangharianda• Kecekapansertakeberkesanan• Menyenaraikerjaharian• Merancangdiariandaunit 9: Perkhidmatan Pelanggan yang Berkualiti• Pelanggandalamandanluaran• Memahamiperkhidmatan

pelangganyangberkualiti• Kepentinganperkhidmatan

pelangganyangberkualiti• Menghadapipelbagaikerenah

pelanggan

course content trainer dr Jasjit kaur who holds a PhDfromUSM,possessesanMBA(GeneralManagement)andaBachelorsDegree(Hons)inBusinessAdministration,bothfromUUMandaCertificateinPersonnelManagementfromMIPM.Shehasmorethan16yearsofexperience;bothinthemanufacturing and service industry.She has held various positions suchas Administration Manager, AssistantDirector of Human Resources andGroupAdmin/HRManagerthatcoversthe areas of human resources, storemanagement,purchasingmanagement,shippingandgeneraladministration. Dr Jasjit has been a corporatetrainersince1994.ShehasconductedextensivePublicandIn-housetrainingranging from logistics management,inventories,purchasingmanagement,warehouse management, humanresources, counselling, motivation &teambuilding,supervisoryskills,officemanagement and leadership skillsto business communication. In hercapacityasaTrainingSpecialist,shehasconductedtrainingforalllevelsofstaff.Inthepast,shehasconductedTrainingCoursesforPLUS,TeknikJaya,NorthernSteel,Mattel(M),LKTInd,PGEOGroup,GentingSanyen,NemicLambda,SanwaRC System, Kayaba Meiban, WorldKitchen,SerbaWangi,PublicPackages,AIMST, Shangri-la Hotel and she hasalsoconductedtraining inSingapore,Penang, Kuala Lumpur and Johor. Inaddition, she is a certified Trainer forDevelopmentDimensionInternational’sRecruitmentProgramme,acertifiedISO9002 Internal Auditor and a certifiedVerifier by the National VocationalTrainingCouncil.

December9 & 10, 2013

Monday &Tuesday

8:45 am - 5:00 pm@ fmm institute, Perak

oBJectivesUponcompletionofthiscourse,participantswillbeableto:•understandtheroles/

responsibilities•beamoreeffective

clericalandadministrativestaff

•communicateeffectively•enhanceeffectiveness

andproductivity•provideexcellent

customerservice•establisheffectivefilling

system•writeeffectivebusiness

correspondence•managetimeeffectively•buildsuccessattitudes

andapositiveself-image

Who should at tendAllClericalStaffs,Administrators,AdminAssistants,Purchasing,HumanResource,Finance,Store/Warehouse,Technical/QualityandProductionClerks,oranyoneelsewhoisinvolvedwithclericaljob.

registration:• Upon Faxing / Mailing the completed Registration Form to FMM

Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.

• Will be based on First-Come-First-Served basis.Payment:• Cheques made in favour of FMM InsTITuTe should be forwarded

to FMM Institute Perak.• For SBL Scheme, an Attendance of 100% is a MUST, in any case,

employers will be billed in full.

cancellation:MustbeinWritingwithReasons.• 7 days before the course ~ No Payment Charged• 3-6 days before the course ~ 50% Payment Charged• < 3 days before the course ~ Full Payment Charged• Participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.

disclaimer:The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

submitted by:(Pleaseattachaseparatelistifspaceisinsufficient.)

Enclosed cheque / bank draft No. ______________________ for RM _______________ being payment for _______ participant(s) made in favour of the ‘FMM InsTITuTe’ .

Name: Designation:

Company: Tel: Fax: Email:

Address:

FMMMembershipNo: MyCoID:

Dear sir / Madam Pleaseregisterthefollowingparticipant(s)fortheaboveprogramme:

name designation i.c. no.

1.

2.

3.

4.

Also available as an

In-House Course

regiStration ForM

PeMBentuKan Kerani yang CeMerLang

closing date: december 2, 2013Medium of Instruction:BahasaMalaysiaCPD: 14hoursCourSe Fee (Fees include Course Materials, Refreshment, Lunch and Certificate of Attendance)FMMMembers RM500.00perpaxOthers RM600.00perpax

SBL Scheme

ADMInIsTRATIOncate

gory

aDMiniStratiVe DetaiLS

fmm institute Perak (Centre for Professional Development)Attn:PuanEda/MsHarvindar/MsNicole)No.1,LorongRajaDiHilir,OffJalanRajaDiHilir,30350Ipoh,Perak.Fax.No.:(05)5488221&(05)5488331•Tel.No.:(05)5488660Email:fmmperak@fmm.org.my(475427-W)