Centre for Professional Development In-House

Training

Available

Kemahiran Penyeliaan Yang

Berkesan

The role and functions of Supervisors have become increasingly important in almost all organisations. While Managers and Bosses are busy with business planning and to undertake further investment activities, Supervisors will assume the role to motivate workers to achieve the overall objectives of the company. They are also responsible to channel the top management’s vision and policies to the operators and workers. In return, the Supervisors are required to revert feedback and issues of concern to the top. This way, they work as a cementing agent to bring people together and work as a productive team.

CONTENTS

FMM Institute

Proses Kepimpinan

♦ Memahami tugas kepimpinan ♦ Kepimpinan kendiri vs kumpulan ♦ Kepimpinan strategik vs operasi ♦ Melahirkan penyelia yang hebat bagi

organisasi ♦ Orientasi kepimpinan ♦ Apa pemimpin proses mesti ada? Harapan Organisasi ♦ Mendengar pendapat pelanggan ♦ Bersikap positif ♦ Kepimpinan melalui teladan ♦ Bekerjasama dan saling menghormati ♦ Menggalakkan penyertaan dan

menerima pendapat ♦ Bersikap segera ♦ Menyempurnakan setiap rancangan Pengurusan Masa ♦ Keutamaan masa ♦ Definasi dan kuadran masa ♦ Kepentingan keutamaan, penting dan

segera ♦ Kekuatan penting dan segera

Skill Komunikasi

♦ Komunikasi bahasa dan bercakap ♦ Komunikasi bahasa tubuh ♦ Proses asas komunikasi ♦ Teknik mendengar yang berkesan Penyelesaian Masalah dan Membuat Keputusan ♦ Bagaimana keputusan perlu dibuat ♦ Penyertaaan dalam membuat

keputusan ♦ 5 tip untuk penyelia ♦ 6 langkah penyelesaian dan membuat

keputusan ♦ Analisa mengapa ♦ Mengenal pasti dan mencari punca Penyerahan Tanggungjawab Yang Berkesan

♦ 11 langkah penyerahan tanggungjawab yang berkesan

♦ Keberkesanan penerimaan ♦ Keberkesanan perlaksanaan Pengurusan Konflik

♦ Konflik antara individu ♦ Konflik antara jabatan/kumpulan ♦ 3 perkara bagi mengelak berlakunya

konflik antara jabatan/kumpulan ♦ Menangani konflik

September 12 - 13, 2012 Concorde Hotel Shah Alam

Encik Othman Rais is a Fellow of The Chartered Institute of Logistics and Transport (United Kingdom) and holds a M.Sc. (Info. Mgmt.) He is also a GE-Trained Change Champion, BSC Collaborative-Trained Facilitator and is an IATC Certified ISO 9001: 2000 Lead Auditor. He has held several senior managerial positions in public-listed companies as head of strategic planning, business development and organisational development divisions. Whilst serving as head of organisational development, he has been tasked to train and develop managers, executives and management trainees and lead a team of managers and executives in implementing company-wide balanced scorecard initiative. As head of strategic planning he has led several teams of experts to conduct several feasibility studies in the Middle East, Indian Sub-continent and ASEAN countries. He is not only hands-on but has shared his experience in seminars, local and abroad, and facilitated several in-house and public workshops on management subjects such as supervisory and managerial skills, reinforcing motivation, positive work culture, change management, continuous improvements and balanced scorecard. His exposure began in 1983 when he was co-opted by UNCTAD on a Port Management Information System (PORTMIS) Project (1983 – 1985). After that, he has worked along with reputable consulting firms such as Messrs Proudfoot on change initiatives (1993 – 1995) and, Messrs Price Waterhouse (1997 – 1998) and Messrs Hewitt Associates on HR and

organisational development projects (2002 – 2004).

FACILITATOR

Dates : September 12 – 13, 2012

Time : 9.00 am – 5.00 pm

Venue : Concorde Hotel Shah Alam

3, Jalan Tengku Ampuan Zabedah C9/C

40100 Shah Alam, Selangor Darul Ehsan Fees : FMM Members – RM1000 per participant Non Members – RM1300 per participant (Fees include course materials, Certificate of

Attendance, lunch and refreshments)

SBL/SBL KHAS Scheme

ADMINISTRATIVE DETAILS

Registration is on a first-come first-served basis. Cheques made in favour of the “FMM Institute” should be forwarded one week before the commencement of the programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute, would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 10 or more working days before the start of the programme. Cancellation received 6 – 9 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 5 working days and below before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 10% discount is applicable for registration of three (3) or more participants from the same organisation and of the same billing source. The FMM Institute reserves the right to change the facilitator, reschedule or cancel the programme and all efforts will be taken to inform participants of the changes.

For further enquiries, please contact: Cik Nazihah / Pn Hafifah

FMM Institute

Tel: 03-55692950 Fax: 03-55694346 Visit us at www.fmm.edu.my

At the end of the programme, participants will be

able to:

♦ Memajukan penyelia sedia ada dengan memiliki ilmu, mengenali peralatan dan mengetahui sifat-sifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan

♦ Melengkapkan peserta-peserta dengan tugasan dan tanggungjawab yang semakin mencabar dngan lebih memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan

♦ Bagi membantu peserta-peserta dalam memajukan kebolehan mereka sebagai penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancer di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi.

OBJECTIVES WHO SHOULD ATTEND

Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates.

The Manager Please tick (�) accordingly: FMM Institute PSMB Scheme: ���� SBL ���� SBL-KHAS ���� Non Contributor Tel: 03-55692950 Required vegetarian meal: ���� Yes ���� No Fax: 03-55694346

Dear Sir/Madam,

Please register the following participant(s) for the above programme. (To be completed in BLOCK LETTERS)

1. Name Designation E-mail

____________________________________________________________________________________________________________

Nationality IC No.

____________________________________________________________________________________________________________

2. Name Designation E-mail

____________________________________________________________________________________________________________

Nationality IC No.

____________________________________________________________________________________________________________

3. Name Designation E-mail

____________________________________________________________________________________________________________

Nationality IC No.

____________________________________________________________________________________________________________ (If space is insufficient, please attach a separate list)

Enclosed cheque/bank draft No. ____________________________________ for RM ________________________________

being payment for _________________ participant(s) made in favour of the “FMM Institute”.

Submitted by:

Name:_____________________________________________________________________________________________________

Designation: ___________________________________E-mail: _____________________________________________________

Company: _________________________________________________________________________________________________

Address:___________________________________________________________________________________________________

____________________________________________________________________________________________________________

Tel No.: ______________________________ Fax No.: ________________________ Date: _______________________________

FMM Membership No.: ______________ My Corporate Identity No.: _____________________________________________

REGISTRATION FORM

Kemahiran Penyeliaan Yang Berkesan

September 12 - 13, 2012 (Wednesday - Thursday) Concorde Hotel, Shah Alam

before the start of the programme. Cancellation received 9 working days before the start of the programme is

subject to a cancellation fee of 50% of the course fees.

programme, the full course fees are payable. However,

The FMM Institute reserves the right to change the facilitator,

Department Heads, Executives, Officers,