resume

Mohamad Dom Abdul Rashid

Contact Info

Address : 46 Jalan Pulau Angsa U10/32F, Bandar Nusarhu Seksyen U10 Shah Alam, 40150 Selangor, Malaysia

Telephone No. : +603-7842-7842

Mobile No. : +6018-2000037

Email : [email protected]

Personal Particulars

Age : 38 years

Date of Birth : 11 October 1974

Nationality : Malaysia

Gender : Male

Marital Status : Married

NRIC No. : 741011-06-5327

Permanent Residence : Malaysia

Educational Background

Diploma

Field of Study : Computer Science/Information Technology

Major : Computer and Management

Institute/University : Cosmopoint Trainee Center, Malaysia

Grade : Grade A/1st Class

Graduation Date : May 1995

Certification

Huawei Certified Equipment Commissioning Cooperation (2004)

Microsoft Certified Professional (2003)

Employment History

U Mobile Sdn Bhd

Position Title : Assistant Principal Technologist

Position Level : Senior Executive

Industry : Telecommunication

Duration : Jan 2012 to Present

Work Description:

Project Name: IGW Operation & Maintenance

Role: Team lead

Team size: 4

Software and Platform: Win2K, SQL Server, Softx3000, SG7000, UMG8900, SBC2300, N2000, ZXSS10 SS1b, SBC ZXSS10 B200, ZXMSG 9000, EMS NetNumen U31 R10

Skill use: Wire shark, MAP, SCCP, CAMEL, ISUP, SIP, H323

Data configuration of international gateway for voice and roaming configuration.

Supervise and coordinate any activity by vendor such as software upgrade, system expansion and troubleshooting

2nd level support for fault process

Interconnect and configuration on internal and external network with TDM and IP such as C7 ISUP, H323, SIP, and H248

Theta Edge Berhad

Position Title : Senior Engineer



Duration : April 2010 to January 2012

Work Description:

Project Name: NGN C5/IMS EOT with TM

Duration: April 2010 till now

Role: Team lead

Responsible to monitor the performance and network quality for the NGN/IMS network.

Ensure the job tasks are carried out in accordance to the SLA (Service Level Agreement) and KPI (Key Performance Indicator).

Responsible for configuration of performance data and Key performance indicator (KPI) into the Element monitoring system (EMS) for scheduled data collection.

Responsible for scheduled collection of network and service performance data.

Carry out analysis on the performance data and provide statistical report for monitoring. (One report every fortnight)

Monitor and identify if any performance data which are in a downward trend or close to low threshold.

Perform investigation on the root cause of network degradation and initiate corrective action which include network capacity update (means patches, not including new software features/function), troubleshooting, preventive maintenance etc, and provide report for root cause analysis.

Responsible to provide second level support in fault management, configuration, performance, security management for the NGN network.

Properly judge the complexity of the Fault, configuration, and performance call for multiple expertise support and/or escalate to Huawei Technical Assistance Centre (TAC) (3rd line support) or Vendor Engineer effectively

Cooperate in multiple expertise’s Fault handling, configuration, and performance management.

Responsible to handle the fault which are failed to solve by the first line engineer in the Front Office.

Prepare restoration plan in the event of critical incident.

Performance reports management. To provide monthly report for queries, statistic and trend.

U Mobile Sdn Bhd

Position Title : Senior Technologies



Duration : May 2008 to Mac 2010

Work Description:

Project Name: IGW Operation & Maintenance

Duration: December 2009

Role: Team lead

Team size: 3

Software and Platform: Win2K, SQL Server, Softx3000, SG7000, UMG8900, SBC2300

Skill use: Wire shark, MAP, SCCP, CAMEL, ISUP, SIP, H323

Data configuration of international gateway for voice and roaming configuration.

Supervise and coordinate any activity by vendor such as software upgrade, system expansion and troubleshooting

2nd level support for fault process

Health check of the system

Interconnect and configuration on internal and external network with TDM and IP such as C7 ISUP, H323, SIP, and H248

Work Description:

Project Name: E// MSC Office Data Optimization

Duration: October 2008 to December 2009

Role: Team lead

Team size: 3

Software and Platform: SG7000, E// MSC, E/// HLR, eServe SCP,

Skill use: Wire shark, MAP, SCCP, CAMEL, ISUP and Sigtran, Nethawk M5 network analyzer

This project involved optimizes B Table, Routing Table so that can easy to maintain for future network expansion. Not limit to optimization, troubleshoot any related issue regarding signaling and routing problem. Call tracing and troubleshooting and signaling SME.

Work Description:

Project Name: MNP/STP

Duration: May 2008 to October 2008

Role: Team lead

Team size: 2

Software and Platform: Win2K, SQL Server, IIS, SG7000

Skill use: Wire shark, MAP, SCCP, CAMEL, ISUP

The project involved setting up a MNP for U Mobile base on MCMC requirement. This project includes Acceptance Test for SG7000 act as STP/FNR, Point Of Interconnect Test, Circular Routing Prevention Test, and Voice Traffic Test.

Huawei Technologies Malaysia Sdn Bhd

Position Title : NSS Engineer



Duration : Oct 2007 - Apr 2008

Work Description:

RESPONSIBILITIES:

Handle Project and Operation & Maintenance for Telecommunication Project In Malaysia.

ACCOMPLISHMENT:

On Going NGN Upgrading and expansion for Time Dot Com

PROJECTS COMPLETED WITH CLIENTS:

Project Name: Next Generation Network (NGN)

Client: Time Dot Com

Duration: October 2007 Apr 2008

Role: Hardware Supervisor / Installation Supervisor / Testing / Technical Support Engineer

Team size: 3

Software and Platform: Win2K, MS-SQL Server 2000,Solaris, iManager N2000 NMS

Hardware Used: SoftX3000, UMG8900, MRS6000, iManager N2000, NE20E, UNICA

Coordinate and arrange project pre-activities, preparing project documentation prior to project commencement Responsible on project progress and project activities during project implementation

Alcatel Network Malaysia Sdn Bhd

Position Title : Telecommunication Engineer



Duration : Aug 2006 - Oct 2007

Work Description:

RESPONSIBILITIES:

Handle Project and Operation & Maintenance for Telecommunication Project In Malaysia.

ACCOMPLISHMENT:

On going SDH ( Alcatel OMSN ) project with MAXIS, Operation and Maintenance for NMC MAXIS. Latest Project With TM IPDSLAM via KUB Telecommunication.


Project Name: TM- IPDSLAM

Client: TM via KUB Telecommunication

Duration: April 2007 till October 2007

Role: Support KUB to configure new ISAM with xDSL Service to Prove Of Concept to TM

Team size: 1

Software and Platform: Alcatel 7302 FD-ISAM, 7330 FD-ISAM,5523 AWS, Solaris 10

Hardware Used: SUN server, Acess Network family (Alcatel 7302 FD-ISAM, 7330 FD-ISAM and 5523 AWS)

Project Name: NMS MAXIS SDH

Client: MAXIS

Duration: August 2006 till April 2007

Role: Support team to configure new transmission NE with specify circuit into the NMS server at MAXIS network, and monitoring system status

Team size: 2

Software and Platform: Alcatel 1354 RM, 1354 BM, 1353 NM, HP UX, NPOS

Hardware Used: HP server, OMSN SDH family (1640,1450,1660 and 1670)

24X7 NMS Support level 1 for MAXIS project to escalate and fix any transmission (fiber) or equipment alarm Occurred very fast in order to avoid downtime of MAXIS customer life traffic (Corporate/Non corporate Customer). At the same time configure the circuit node cross connection either for expansion or new from NM,RM, BM and NPOS server.

Silverridge Sdn Bhd

Position Title : Technical Executive



Duration : Jan 2006 - Jul 2006

Work Description:

RESPONSIBILITIES:

Support pre-sales technical discussions. Work with Sales Personnel to provide product, business and technical knowledge in support of pre-sales activities

Assist the sales team in account / customer profiling which covers:

Thorough understanding on customers requirement and business issues

Conduct needs analysis and configured solutions to present to customers.

Perform technical presentations, product demonstrations as well as conducting technical training and product training to all users.

Serve as technical liaison between sales, customers and engineering for pre-sales issues.

Involve in Tender/RFQ/RFP processing and proposal TM Tender for NGN use Siemens and Samsung NGN

Support Project and Operation Maintenance team for NGN, MSAN, DSLAM and SDH & PDH project

ACCOMPLISHMENT:

SDH ( Huawei OSN 1500 ) and PDH ( HONET OLT & ONU ) project with Tenaga Nasiona Berhad ( TMB ), Operation and Maintenance for NGN Time Telekom.


Project Name: SDH & PDH

Client: Tenaga Nasional Berhad, Malaysia

Duration: February 2006 till July 2006

Role: Project coordinator and acceptance test supervisor

Team size: 8

Software and Platform: Win2K, MS-SQL Server 2000, iManager T2000 NMS & HONET BAM

Hardware Used: Huawei OSN 1500, HONET OLT & ONU, iManager T2000, Huawei SSU

Test Instrument: Digital Optical Power Meter, Digital Optical Variable Attenuator, SDH PDH Analyzer

Coordinate and arrange project pre-activities, preparing project documentation prior to project commencement Responsible on project progress and project activities during project implementation On-site delivery arrangement Open box inspection & Hardware installation supervisory System configuration preparation & Self-test & parameter recording acceptance tests procedure

Huawei Technologies Malaysia Sdn Bhd

Position Title : Fixed Network Engineer



Duration : May 2004 - Dec 2005

Work Description:

RESPONSIBILITIES:

Support the Huawei Fixed Network Product and Services (part of Huawei Asia Pacific Regional Support Center).

ACCOMPLISHMENT:

Completed projects NGN for Telekom Malaysia and Time Telekom. Currently working on NGN Services for Telekom and Time Telekom, Also involve in MSAN Project for Telekom Malaysia.



Client: Telekom Malaysia Berhad, Malaysia

Duration: August 2004 till December 2005

Role: Hardware Supervisor / Installation Supervisor / Testing / Technical Support Engineer

Team size: 5

Software and Platform: Win2K, MS-SQL Server 2000,, iManager N2000 NMS

Hardware Used: SoftX3000, SG7000, UMG8900, MRS6000, iManager N2000, NE40, NE08

Coordinate and arrange project pre-activities, preparing project documentation prior to project commencement Responsible on project progress and project activities during project implementation Site survey, On-site delivery arrangement Open box inspection & Hardware installation supervisory System configuration preparation & Self-test & parameter recording

Acceptance tests Interconnection tests with other STP, DT, DLS, ( Fetex , Ericsson Axe 10, Neax 61E, Nokia DX200 ) Interconnects with ZTE Prepaid Service and Huawei Postpaid Services, Single Number Access Services, Domestic International Assistance Service, Directory Assistance & Data Fault Management Services Server Interconnects with other NGN network ( Siemens NGN, Nortel NGN and Sonus NGN ) Internal & external project documentation preparation Technical problem troubleshooting & solving (24X7 Technical Support) System upgrading hardware expansion and software patch installation Conduct Training for Huawei NGN overview, Traffic Measurement Configuration, Operation & maintenance and iManager N2000 EMS for System Admin, Configuration Management, Fault Management, Alarm Management and Performance Management.


Client: Time Telekom Malaysia Berhad, Malaysia

Duration: September 2004 to February 2004

Role: Hardware Supervisor / Installation Supervisor / Technical Support Engineer

Team size: 5

Software and Platform: Win2K, Solaris 8/9, SQL Server 2000, Sybase 12.5, iManager N2000 NMS.

Hardware Used: SoftX3000, SG7000, UMG8900, MRS6000, iManager N2000, NE40, NE08

The Project involves Installation (hardware & Software), Configure Office Data, Acceptance Test, and Interconnects with other DLS, Configure IAD and Subscriber. Interconnect with services UNICA for Intelligent Network.

Project Name: Multi Service Access Network (MSAN)

Client: Telekom Malaysia Berhad, Malaysia

Duration: January 2004 to June 2005 (phase 1)

Role: Technical Engineer

Team size: 3

Software and Platform: Win2K, Solaris 8/9, SQL Server 2000, Sybase 12.5, iManager N2000 NMS.

Hardware Used: MD5500, UA5000 (HONET Access Network)

The project involved setting up a Multi Service Network Architecture for Broadband, PSTN, Payphone, Leased Line, ISDN PRI/BRI, TDM and ATM services in single infrastructure currently in Northern Region Malaysia.

Inovas Telecommunication Sdn Bhd

Position Title : Switching Engineer



Duration : Apr 2003 - May 2004

Work Description:

Network Management

- Traffic, ASR, Accessibility, Equipment, Quality & System monitoring and update the database

Configuration, Testing and Implementation

- Cabling & Power Supply implementation

- Switch Equipment Configuration, Router Configuration and LAN switches

- Commission Testing including Quality of service, accessibility ( PRI ISDN ) and connectivity ( SS7 )

Maintenance Operation

- Link Outage Plan and unplanned, Route changing, Complaints/Trouble Tickets

- Technical assistance

Planning

- Network Performance, Capacity expansion, Utilization of access and outbound

- Quality of service, Voice anda data via IP related technology

Department Report and Log

- Prepare report and documentation on Link Outage, Utilization, ASR, Minutes/Traffic and Trouble Tickets.

Telekom Malaysia Bhd

Position Title : Technical Assistant

Position Level : Junior Executive

Specialization : Customer Service


Duration : Feb 2003 - Apr 2003

Work Description:

• Front liner

- Receive and record customer complaint in STAR-RE System

- Perform first level test using Network Monitoring System

- Create Trouble Ticket using Customer Care Management System (CCMS)

• Coordinator

- Coordinate with Customer Network Operation (CNO) Repair Team, Manage Lease Circuit Network (MLCN) and Transmission until the faulty system back to normal

- Update customer system status

• Special Function

- Update Nationwide standby team contact number

- Coordinate Run Test Activity with MLCN

- Coordinate End to End Test with MLCN and Transmission Team

- Follow-up with the delay faulty status

Celcom Malaysia Bhd

Position Title : Technician

Position Level : Non-Executive


Duration : Aug 1996 - Apr 2002

Work Description:

Intelligent Network

• NEAX 61E SSP Operation and Maintenance

- Monitor and manage the switch process load, commissioning new E1 and involve in any project implement testing and commissioning new SSP

- Audit office data and cooperate with help desk and other SSP/SCP in solving problem arise

- Update inventory for all operation and maintenance document

• Operation System Support

- Install and configure linux server and integrated with SSP to capture traffic and billing data

- Monitor and clear alarm, Traffic Recording and X.25 network billing status

• Develop Network Change Request Database and Routing Diagram

Network Analysis

• Design Database for inter-MSC GSM/ETACS circuit’s advice and routing maintenance

• Design spider diagram on routing and numbering

• Up-load GSM Network Performance Report into intranet web server

• Prepare work order and follow-up to region for new circuits advice for ETACS and GSM network

Traffic capacity Management

• Monitor, update and opening new number series for ETACS ART900 subscriber

• Monitor and update switch data polling from all switches to Metrica/NPR system

• Design and update graphical presentation on the network performance report, trunk route network configuration as well as SS7 configuration and disseminate weekly for top management

• Issuing work order on the opening ETACS new number series to all region and billing operation

Top Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)Skill Years Proficiency

ATM 5 Advanced

ISDN 5 Advanced

TCP/IP 5 Advanced

NGN / Access Network / Broadband / Narrowband

5 Advanced

EMS/NMS/OSS/ Huawei iManager 2000

5 Advanced

C7/ R2/ V5 / H248 / SIP / SIGTRAN / MGCP / H323

5 Advanced

IPDSLAM, MSAN, xDSL 3 Advanced

SoftSwitch / Media Gateway / SG / IAD

2 Advanced

SBC 2 Advanced

NEAX/AXE10/EXCELL/Dialogic Switching

5 Intermediate

Teletraffic Engineering 5 Intermediate

UNIX/Linux 5 Intermediate

SDH / PDH / Fiber Optic 2 Intermediate

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Bahasa Malaysia 10 10

English 8 8

Additional Info

Skills and Strength

Knowledge in Telecommunication industry, telecommunication network infrastructure

Knowledge in packet switching - NGN, Huawei SoftX3000, UMG8900, SG7000, TMG8010, NE08, NE40, IGWB, MRS6000, iManager N2000, IAD, Dialogic Box, Lucent EXCEL 2000 Switch, Unified Communication, IP Centrex

Knowledge in circuit switching ART900, ETACS, GSM, NEAX 61E, AXE10, 5ESS, EWSD

Knowledge in Access Network Huawei MD5500, MA5000

Knowledge in TCP/IP, ATM, Frame Relay, xDSL, LAN, WAN, SDH, Microwave, Wireless LAN, VoIP, VPN, H323, H248, MGCP, C7, R2, ISDN, V5, SIP, SIGTRAN

Knowledge in Window 95, 98, NT / 2000 Server, XP, LINUX, UNIX

Knowledge in database MS SQL 2000, mySQL, Sybase, dBase

Knowledge in office automation software - Microsoft Office, Lotus SmartSuite, Lotus Mail Client, Microsoft Project, Microsoft Visio

Training

NGN Protocol & Description Huawei Training Center Shenzhen China

Bearer Control Protocol MGCP, H323, H248, SIP, SS7 and SIGTRAN Huawei Training Center Shenzhen China

Access Network, TCP/IP Basic & ATM Principle Huawei Training Center Shenzhen China

MD5500 Troubleshooting and O & M Huawei Training Center Shenzhen China

HONET V6 Overview, Hardware System, O & M and Troubleshooting Huawei Training Center Shenzhen China

Microsoft Windows 2000Network & Operating System Essentials Iverson Malaysia

Implementing Microsoft Windows 2000 Professional and Server Iverson Malaysia

Implementing Microsoft Windows 2000 Network Infrastructure Iverson Malaysia

Implementing & Administering Microsoft Windows 2000 Directory Services Iverson Malaysia

Designing a Secure Microsoft Windows 2000 Network Base Iverson Malaysia

Administering and Programming a Microsoft SQL 2000 Server Database Iverson Malaysia

NEAX 61E Operation and Maintenance SSP PERNEC Malaysia

ART900 and GSM Overview Celcom Academy Malaysia

Teletraffic Engineering Celcom Academy Malaysia

Data Communication and Network Technology Celcom Academy Malaysia

Common channel Signaling No 7 (SS7) Celcom Academy Malaysia

Basic Microwave and Intro to Fiber Optic Communication University Technology Malaysia

Fiber Optic Cable Technique OPCOM Malaysia

Fundamental of the Unix Operating System Hewlet Packard Malaysia

AutoCAD 2000 Level 1 University Technology Malaysia

Effective Technical Report Writing Celcom Academy Malaysia

Handling Difficult Customer Kolej Latihan Telekom Malaysia

Availability : Immediately after notice period of 1 month(s)

Miscellaneous

Expected Monthly Salary : Open for Discuss

Willing to Travel : Heavy (>50%)

Willing to Relocate : Will Consider

Possess Own Transport : Yes

Expected Salary : Negotiable

References

Surendaran Nair

Relationship : ex Manager

Position : Product Manager, Huawei Technologies Sdn Bhd

Tel : 016-2220801


Syahmie Bin Ramley

Relationship : ex team member

Position : Senior Engineer, KJSB

Tel : 012-9883640


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