PENGURUSAN KONFLIK DI KALANGAN PENDIDIK

Kertas Projek Sarjana ini diserahkan kepada Sekolah Siswazahsebagai memenuhi sebahagian daripada keperluan

Ijazah Sarjana Sains (Pengurusan)Universiti Utara Malaysia

Oleh

HASZMINY BT MAT

November, 1999

0 Haszminy bt Mat, 1999. Hak Cipta Terpelihara

ABSTRAK

Konflik merupakan fenomena semulajadi yang dialami oleh setiapindividu yang berinteraksi dan berkomunikasi d.engan individu lain.Amalan komunikasi dalam organisasi pendidikan yang tidak berkesanmerupakan satu punca berlakunya konflik di kalangan pendidik.Kajian ini dijalankan bertujuan melihat hubungan di antara ciri-ciridemografi dengan gaya pengurusa.n konflik dan amalan komunikasidalam organisasi serta hubungan di antara 4 dimensi amalankomunikasi dalam organisasi dengan 5 gaya pengurusan konflik.Kajian yang berbentuk kuantitatif ini dijalankan ke atas guru-guru di14 buah sekolah menengah di Daerah Pasir Mas, Kelantan. Seramai274 orang responden telah dipilih secara rawak dengan menggunakanKaedah Proportionate Stratified Random Sampling. Seramai 240orang responden yang memberi maklumbalas berdasarkan soal selidikyang berjaya dipungut juga mewakili 87.59% daripada keseluruhanresponden. Soal selidik yang digunakan mengandungi 58 item, iaitu 5item ciri-ciri demografi, 25 item gaya pengurusan konflik yangdiadaptasi daripada Thomas-Kilmann Conflict Mode Instrument (T-KCMI) dan 28 item amalan komunikasi dalam organaisasi yangdisesuai kan dengan pendapat Smeltzer . Dua jenis statistik yangdigunakan iaitu statistik deskriptif untuk mendapatkan jumlah skor,min, sisihan piawai dan peratus dan statistik inferensi untuk pengujianhipotesis iaitu menggunakan ujian-t, ANOVA (Satu hala) dan KorelasiPearson. Analisis deskriptif menunjukkan min pengurusan konflik gayakolaborasi paling popular dan min gaya persaingan paling kurang.Dapatan daripada pengujian hipotesis didapati tidak terdapatperbezaan yang signifikan di antara faktor jantina, umur, statusperkahwinan, taraf pendidikan akademik dan tempoh perkhidmatandengan gaya pengurusan konflik. Manakala terdapat perbezaan faktorjantina, umur dan tempoh perkhidmatan dengan amalan komunikasidalam organisasi .Hasil analisis Korelasi Pearson men unj ukkan terdapathubungan yang signifikan antara amalan komunikasi dalam organisasidengan gaya pengurusan konflik di. kalangan pendidik di sekolahmenengah di Daerah Pasir Mas.

. . .111

ABSTRACT

Conflict is a natural phenomenon faced by every individual in theircommunication process and interaction with others. Communicationpractices in an ineffective educational organization is a source ofconflicts among educators. The purpose of this study was to identifythe relationship between demographic characteristics, conflictmanagement style and communication practices in an organization. Italso studied the relationship between the 4 dimensions ofcommunication practices in an organization and the 5 conflictmanagement styles. This study was a quantitative study on teachersfrom 14 Secondary Schools in Pasir Mas District, of Kelantan State. Atotal of 274 samples were selected using the Proportionate StratifiedRandom Sampling Method. 240 respondents had completed andreturned the questionnaires which represented an 87.59% responserate. The questionnaires used consisted of 58 items altogether; 5 itemson demographic characteristics, 25 items on conflict management styleswhich was adapted from Thomas - Kilmann Conflict Mode Instrument(T - KCMI) and 28 items on internal communication practices whichwas based on Smeltzer’s opinion. Descriptive statistics was used toanalyze the data; total score, mean, standard deviation and percentage.Inferential statistics was used in hipotheses testing; t-Test, One WayANOVA and Pearson Correlation. The descriptive analysis indicated thatcollaboration conflict management style’s mean was the most popular,whereby competitive conflict management style was the least popular.The results of hipotheses testing reflected that there was significantdifferences between sex, age, marital status, academic educational leveland length of service factors to conflict management style. On the otherhand, there was differences between sex, age and length of service tothe communication practices in an organization. The PearsonCorrelation analysis indicated that there was a relationship betweencommunication practices in an organization with the conflictmanagement style among the educators of Secondary Schools in PasirMas District.

iv

The contents of

the thesis is for

internal user

only