PRESENTED BY,

SONIANURSE MANAGERELDERCARE NURSING HOME

ORGANISASI DAN PENGURUSAN KEMUDAHAN / PERKHIDMATAN JAGAAN KESIHATAN WARGA EMAS DI PUSAT JAGAAN.

ORGANISATIONAL AND FACILITY MANAGEMENT OF THE ELDERLY AT THE CARE CENTRE.

OPERATIONS ORGANISATIONAL CHART

SOURCE OF STARTUP FUNDS

• PERSONAL SAVINGS • PERSONAL LOAN

OUR MISSION

To champion quality of life for all seniors Our resident-centered philosophy of care continues evolving to deliver individualized service based on the needs of today's seniors.

OUR PRINCIPLES OF SERVICE

1. Preserving Dignity

We value the unique life experiences of every senior and give each person the respect they deserve.

For example, Eldercare's Reminiscence/dementia care centre is designed to engage residents living with Alzheimer's disease and other forms of memory loss in meaningful activities that give them a sense of purpose and create pleasant days.

2. Nurturing the Spirit

We care for the whole person — mind, body and spirit. Eldercare team members care for the physical needs of our residents, and are committed to providing opportunities for social interaction, mental exercise and spiritual fulfilment through programming and activities that suit each resident's preferences.

OUR PRINCIPLES OF SERVICE 3. Celebrating Individuality

Every resident is unique. We recognize that each person has a life story that we want to hear and understand.

Individualized Service Plan (ISP)

4.Enabling Freedom of Choice

Options are a way of life at Eldercare, where they can wake up as late or as early as they want — just like they've always done.

We do not restrict resident from continuing what they have doing in the past.

TYPES OF SERVICES PROVIDED;

Retirement Care General Nursing CareDementia Care Rehabilitative Short-Term CareShort Term Respite Stay Day Care Night care

TYPES OF FACILITIES PROVIDED;24 Hours nursing care and assistanceMaintenance of health record (BP,TEMP,HGT,WEIGHT,BEHAVIOURAL PATTERN AND SLEEP PATTERN)6 meals per dayReflexology / light MassagePhysiotherapy (min 3 times a week)ASTRO (can be personalised to preference)Laundry Dr’s visit

ACTIVITIES

ACTIVITIES

GROUP PHYSIO

DAILY MORNING EXERCISE

CARD GAME

S

ARTS &

CRAFT

ACTIVITIES

ACTIVITIES

GROOMING

FACIALS

MANICURE &

PEDICURE

CAKE AND COOKIES BAKING

ACTIVITIES

ACTIVITIES

MAHJONG

GROUP

GAMES

BOARD GAMES

KARAOKE & DANCE

CHALLENGES FACED IN THE ELDERLY CARE CENTRES

CAN BE DIVIDED INTO 2 ;

INTERNAL CHALLENGES

EXTERNAL CHALLENGES

INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

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• FINANCIAL -Proper costing or appoint an accounts or financial manager to assist in costing.

• MAINTAINANCE ISSUES

INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

• NO STANDARD OPERATING PROCEDURES

International Conference on Harmonisation (ICH) defines SOPs as "detailed, written instructions to achieve uniformity of the performance of a specific function".

Step-by-step instructions=predictable, standardized, desired result often within the context of a longer overall process

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INTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

•MAN POWER OR STAFFING

-Proper job advertising channel

-Organising continuous - on the job trainings

-Continuous observation by the management/ leaves given (burned out)

-Identify the reason of burnout (overworked/no bonus/no appraisal/ bonus)

EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

• MASS MEDIA PERCECTION ON THE NURSING CARE AND ENVIRONMENT OF THE NURSING HOMES OR CARE CENTRE

- Create awareness and educate clients on the actual nursing care which is provided and environment & Open day in the homes.

EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

• FAMILY MEMBERS DO NOT UNDERSTAND / NOT CO-OPERATIVE IN THE CARE

-Assess the background and any hindrances that lead to this action.-continuous two way communication.-Provide some health and care related education and always be ready to explain and receive feedback on the care.

EXTERNAL CHALLENGES INVOLVED IN THE CARE OF THE ELDERLY

CUSTOMER UNSATISFIED (EXPECTATIONS ARE NOT MET)-2 way communication-Daily or weekly in detail update on health record and health status of resident

ANY QUESTIONS ?