teknologi pentadbiran.registry.usm.my/pendaftar/upload/artikel/kbo_akad.pdf4 n gambarajah ciri-ciri...

1

Disediakan:Haji Mhd Ramli MehatKetua Penolong Pendaftar

Unit Pembangunan Teknologi Maklumat Jabatan Pendaftar

Teknologi Pentadbiran.

Pentadbiran PusatUSM.

Sept 2004,Registry-uptm,ArniAdila

28 September 2004

q Zero defect illiterate technology

q Repositori Maklumat & Keputusan lalu

q Staf berskil

q Fully knowledge Base Leading organization.

q Infostruktur and Infrastruktur.

q Prosedur dan peraturan terbuka.

q Penjanaan teknologi terbaru.

q Kawalan sumber.

q Multitasking.

Teknologi PentadbiranPentadbiran Pusat USM

q Sasaran KBO

Tuan haji Mhd Ramli Mehat


p4

p5

p6

p3

p7

p4 WFD dan Peraturan hendaklah didokumentasi secara terbuka dan boleh dicapai oleh pegawai dan pelangganptmstaf; 28/09/2004

p5 Staf dan pegawai mempenyai pengetahuan untuk mengendalikan semua tugas organisasi walaupun dalam keadaan sesak dan rumit.ptmstaf; 28/09/2004

p6 Staf dan pegawai hendaklah mahir untuk aplikasi teknologi pejabat dan IT dan tiada lagi staf yang tidak celik teknologi.ptmstaf; 28/09/2004

p3 keputusan dan diputuskan oleh CEO dan mana keputusan secara lisan hendaklah dicatatkan untuk keperluan masa depanptmstaf; 28/09/2004

p7 berteknologi masa depan 2006 - 2010ptmstaf; 28/09/2004

2

q Sejarah Evolusi Pembangunan Teknologi Pentadbiran


• Electronic Accounting Machine • Data Processing.

• Enterprise WideInformation Utility.

• Information System • Information System & service.

• Knowledge Worker

• Knowledge Organization.

1950-19601950-1960

1970-19801970-1980

1990-20001990-2000

2001-20052001-2005

2006-20102006-2010



q Menjadi peserta global

Ø Fokus kepada komuniti .

Ø Kecekapan.

Ø Barangan /perkhidmatan dengan jenama teguh.

q Agenda SosialØ Basmi kemiskinan tegar

ØKemakmuran ekonomi boleh dimanfaatkan kepada

semua.

ØTiada kelompok yang terpinggir dari arus perdana

pembagunan



qPersekitaran kompetetif

Y.A.B Dato Sri Abdullah Ahmad Badawi (Menteri Kewangan)

Kompetitif

Literasi

Globalis

asi P

erdaganagn


p8

p8 kemiskinan ILMUptmstaf; 29/09/2004

3

n Best Practices in KPIGoh Swee Seang

It is assumed that measurement provides a means of capturing performance data which can be used to inform decision making. Equally important is that people respond to performance measure and they modify their behaviour in an attempt to ensure positive performance outcome even if it means pursuing inappropriate courses of action.


4

n Gambarajah Ciri-ciri KPI




q Organisasi Berasaskan Pengetahuan(Knowledge Base Organization.)

KBO boleh dikesan dengan :

Ø Indeks Prestasi Utama(KPI)



qPlatform Capai MiSi Perdana Menteri


p9

p9 Key Performance Indexptmstaf; 29/09/2004

5

q Petunjuk Prestasi Utama (KPI)

ü Performance Measurement System (PMS)ü Planning Control & Evaluationü Managing Changeü Communicationü Measurement & Improvementü Resource Allocationü Measurement & Motivationü Long-term Focus

ü Performance Indexü Performance Indicators



qPlatform Capai MiSi Perdana Menteri


p10

q An Integrated Model Performance Measurement System (PMS)

ü Strategy Development and Goal Deployment (senior Management)ü Key Result Area (KRA) ü Key Performance Indicators

ü Process Management and Measurement (PPM) ü Process Measureü Output Measure

ü Performance Appraisal and Management (PAM)ü Performance managementü Performance appraisal



qPlatform Model PMS


p12p13p14p15p16

p10 Key Performance Indicatorsptmstaf; 29/09/2004

Slide 10

p12 tentu kawasan liputan pencapaian yang akan menentukan kejayaan dengan cemerlangptmstaf; 29/09/2004

p13 The Actual measure used to quantitatif assess performance againt CSF . There are should be one KPI for each CSF)ptmstaf; 29/09/2004

p14 Include measurement of input process and output. including input of supplier ptmstaf; 29/09/2004

p15 Monitor activities of the process & motivate people within the processptmstaf; 29/09/2004

p16 report the result of process and are used to control resurcesptmstaf; 29/09/2004

6

q Defined clearly and simple to understandq Development from strategy and related to specific

goals.q Timely and accurate feedbackq Fast feedback and close to management loopq Can be influence or control by user alone, in

corporation with others.q Relevant and have explicit purpose



q Keperluan Pelaksanaan KPI


Ø Organizational Excellence Framework




7

q CATSn `e-Trackn Repository

q Channel Solution (Penyelesaian saluran pentadbiran.)n Reviving Channel Relationship.n Proven ,Flexible Management solution.n Visibility Across the Enterprise.n Fast Partner and success.n Upgrade to new platform.

q Convergences of channel Management Technology.n Support how customer prefered.n Present a consistent, effectivebrand across channels.

q Convergence of Relationship management.n Vertical Demand chain Integrationn Service to succeed.



q Pendekatan Baru Pentadbiran KBO


p17

v Get early adopters to lead the market.

v Listen faster.

v Translate new feature into solution.

v Make it easy to retrieved

v Distribute expertise quickly.

v Measure progress and optimize.



q Bagaimana Untuk Percepat Kepasaran


p17 alumni & pesaraptmstaf; 29/09/2004

8


q Bagaimana Untuk Percepat Kepasaran



19951996

20042006

ClientIVR

WebSMS

WAPMESVxMLCTI1999



q Applikasi Teknologi Pentadbiran


9


q Model Hirarki



q Zero defect illiterate technology

q Repositori Maklumat & Keputusan lalu

q Staf berskil

q Fully knowledge Base Leading organization.

q Infostruktur and Infrastruktur.

q Prosedur dan peraturan terbuka.

q Penjanaan teknologi terbaru.

q Kawalan sumber.

q Multitasking.


q Sasaran KBO



p23

p24

p25

p26

p27

p23 WFD dan Peraturan hendaklah didokumentasi secara terbuka dan boleh dicapai oleh pegawai dan pelangganptmstaf; 28/09/2004

p24 Staf dan pegawai mempenyai pengetahuan untuk mengendalikan semua tugas organisasi walaupun dalam keadaan sesak dan rumit.ptmstaf; 28/09/2004

p25 Staf dan pegawai hendaklah mahir untuk aplikasi teknologi pejabat dan IT dan tiada lagi staf yang tidak celik teknologi.ptmstaf; 28/09/2004

p26 keputusan dan diputuskan oleh CEO dan mana keputusan secara lisan hendaklah dicatatkan untuk keperluan masa depanptmstaf; 28/09/2004

p27 berteknologi masa depan 2006 - 2010ptmstaf; 28/09/2004

10




q DGSS




11

q Keperluan Fizikal :




WiMAN

IndukKesihatan

IPPTKejut

q Keperluan Fizikal : WiMAX




12

q Keperluan Fizikal : IP Image Capture




q Keperluan Fizikal : Security Access System




13

q Keperluan Fizikal : BioMATRICS Recognition




Fingerprints, voice and facial recognition, hand geometry, and keystroke analysis

IRIS Recognition

q Keperluan Fizikal : Blade Server 64Bit / Xeon




14

q Keperluan Fizikal : High Performance Computer (HPC)




q Keperluan Fizikal : Aplikasi 64Bit




15

q Keperluan Fizikal : Bar Code




q Keperluan Fizikal : Agen Replicate Server /Mirror




16

q Keperluan Fizikal : Giga Network




q Keperluan Fizikal : Telefoni




17

q Keperluan Fizikal : Telefoni Over Satellite




q Keperluan Fizikal : Time-Devision Multiplexing over IP




18

q Keperluan Fizikal : Bluetooth / GSM




2004 2005

q Keperluan Fizikal : Bluetooth




19

q Keperluan Fizikal : Bluetooth




Penghargaan




20

Penghargaan




teknologi pentadbiran.registry.usm.my/pendaftar/upload/artikel/kbo_akad.pdf4 n gambarajah ciri-ciri...

Documents