km, rm, im converging or diverging?
TRANSCRIPT
Converging or Diverging?
Knowledge ManagementRecords Management and Information Management
Presented by:Chris Tsouris
Strategic Computing, Inc. Founded 1993
Denver Based
Knowledge Management Focus Electronic Records Management Business Process Collaboration Data Analytics
About Me Over 30 years experience
Technical and Organizational Consulting Industry and Government Regulatory Compliance Executive Board - Regis University
College of Computer and Information Sciences
Knowledge Management What is it? What’s it worth? How does it work?
Image Credit - cenews.com
Knowledge Management "Knowledge management is a discipline
that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets.”
Gartner Group
Knowledge Management What’s in the box?
Databases Documents Policies and procedures Expertise and experience of individual
workers
Knowledge Management
What’s it worth?
Everything!
Image Credit - forbes.com
Knowledge Management
How does it work? Discussion/Debate Consensus Content Curation Publication
Productize then Monetize!
Records Management What is it?
Managing the records of an organization throughout their life cycle From creation to final disposition Includes: identifying, classifying, storing,
securing, retrieving, tracking and destroying or permanently preserving records
Records Management What’s it worth?
Organization’s Governance Risk Management Compliance
Managing the evidence of an organization's activities as well as the reduction or mitigation of associated risk
Records Management
How does it work? Focus on Electronic Records
Image Credit – msu.edu
Records Management Classification - Taxonomy
Structure Tags or Labels
Governance Permissions and Authority
File Plan Versions Audit Policy Disposition
Records Management
Hierarchy Nested structure Think file shares Example:
File by department Tag by type or
record Vice versa
Metadata Think tags or labels Think search engine Example:
Tag by department File by type Vice versa
Classification
Records Management Contracts
Dept A Services Land
Dept B Services Land Construction
Contracts Services
Dept A Dept B
Land Dept A Dept B Dept C
Information Management
The thing before the record Database (atomic data) Reports (snapshots in time) Collaboration documents email, IM, wiki and discussion Media Content and components
Information Management What’s it worth?
Image Credit –www.tpsgc-pwgsc.gc.ca/
Information Management How does it work?
The world of “Enterprise” Enterprise Data Models Enterprise Resource Planning Enterprise Data Warehouses Enterprise Content Management
Systems
Are they converging or diverging? Records Management & Knowledge
Management are converging; they need to and are
Records management needs a model in which the records are utilized more for their knowledge content
We need to think about records management issues like version control and how that impacts our use of the knowledge in records
Are they converging or diverging? Value of records management is efficiency
and can be applied to KM Need to reconcile different terminologies in
KM and RM practices
Are they converging or diverging? We have people problems, primarily, how to
get people to do both records management and KM have similar problems)
The retention policies of records management, developed to mitigate risk, are in tension with the need/desire to retain the knowledge that is contained in records
Final thoughts What can KM learn from RM?
Retention and Disposition Time vs. usage vs. relevancy
What can RM learn from KM? Content re-purposing and curation Productize, Monetize
