taklimat bengkel isp mampu & intan

Together We Transform ms 1

Anjuran:INTAN dan MAMPU

8-12 Februari 2010

BENGKEL METODOLOGI PEMBANGUNAN ISP


OBJEKTIF BENGKEL

• Memberi pengetahuan untuk merancang, mengurus dan memudahcara urusan penyediaan perancangan serta pembangunan pelan strategik ICT di organisasi masing-masing;

• Memberi kemahiran dalam membangunkan pelan strategik ICT dengan menggunakan metodologi khusus.


AGENDABIL TARIKH AKTIVITI

1HARI 18 Feb 2010(Isnin)

• Penyediaan Kertas Cadangan Pembangunan ISP

• Pembentangan Kumpulan

2HARI KE-29 Feb 2010(Selasa)

• Analisis Persekitaran Bisnes dan ICT


3HARI KE-310 Feb 2010(Rabu)

• Pembentukan Strategi ICT


4HARI KE-411 Feb 2010(Khamis)

• Pembangunan Pelan Tindakan dan Anggaran Kos


5HARI KE-512 Feb 2010(Jumaat)

• Samb. Pembentangan Kumpulan (Pelan Tindakan dan Kos)

• Rumusan Bengkel

• Penutup


PENYEDIAAN KERTAS CADANGAN


ISP ROADMAP

Kick-Off Project

Proposal Paper

Write up an ISP Document

ICT PROJECT MANAGEMENT

PROJECT IMPLEMENTATION

ANALYSIS STRATEGY FORMULATION

BusinessScenario

ICT Scenario

Business Vission & Mission

Business Strategic Thrust

ICT Vission & Mission

ICT StrategicThrust ICT Initiative

Business & ICT Assessment Business & ICT Assessment Sintesis Vission, Mission & Strategic ThrustSintesis Vission, Mission & Strategic Thrust Implementation StrategyImplementation Strategy

Issue, Challenge & Oppurtinity

Issue, Challenge & Oppurtinity Gap & ExpectationGap & Expectation Implementation PlanImplementation Plan

ICT Strategy Direction Report Action Plan Interim ReportISP

Document

METHODOLOGY

ICT PROGRAMME

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource

ACTION PLAN

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource


INFORMATION(Input/Output)

PROCESS INTERACTION(Tools/Mechanism)

Prepare Initial Proposal

K-sharing Session (other

ISP-related areas) e.g. MSC;

EG; KM; etc

ISP Presentation to Management

(Includes Proposal)

Personal discussion with CIO &

CEO

Leadership Intent (Letter or Stated)

CEOEndorsement

Ensure Top Management Buy-

In(Strategic Intent)

Initial Proposal

ISP Presentation Material

(Including Proposal)

Project Management: Project Initiation


• Tujuan• Latar Belakang• Skop Projek• Struktur Projek

1.Struktur Organisasi Projek2.Peranan Dan Tanggungjawab

• Tempoh Pelaksanaan• Serahan Projek• Anggaran Kos• Syor

Kertas Cadangan


Project Management : Project Structure

PENGARAH PROJEK

PENGURUS PROJEK

PASUKAN PERUNDING ISP Perunding ISP : Y.Brs. Dr. Zahari Othman Ahli :1.2.

PEJABAT PENGURUSAN PROJEK1. 2.

PASUKAN APLIKASI DAN

PANGKALAN DATA

PASUKANINTEGRASI SISTEM

DAN PERKHIDMATAN

PASUKANINFRASTRUKTUR

DAN KESELAMATAN ICT

PASUKAN PENGURUSAN PERUBAHAN

PASUKANPEMBUDAYAAN ICT

JK PEMANDU ICT


Project Management: Project Timeline

SAMPLE


Project Management: Costing/Budget

PERKARA KOS (RM)

Bengkel Bengkel 1 (60 orang x RM180 x 3 hari) 32,400

Bengkel 2 (40 orang x RM180 x 3 hari) 21,600

Bengkel 3 (20 orang x RM180 x 3 hari) 10,800

Lawatan SUK Melaka (40 orang x 1 hari x RM180 ) 7,200

JPN & Hitech Padu (40 orang x 1 hari x RM180)

7,200

Kajian persekitaran bisnes dan ICT ( 15 orang x 3 hari x RM180)

8,100

Percetakan (Kaji selidik, borang, laporan, bahan, dokumen)

- Dokumen Asal (RM100 X 10 set)- Dokumen Edaran (RM20 X 500 set)

16,000

Kos Luar Jangka 18,000

KOS KESELURUHAN 121,300SAMPLE


PENYEDIAAN KERTAS CADANGAN

• AKTIVITI (1)• Peserta ditugaskan:

– Menyediakan Kertas Cadangan Pembangunan ISP Agensi yang dilengkapi dengan maklumat berikut:• Latar Belakang *• Skop• Struktur Projek• Jadual Perancangan Projek• Kos

• Nota:– Contoh Kertas Cadangan– Bertanda * adalah optional


PERBINCANGAN KUMPULAN


PEMBENTANGAN


PERINGKAT 1

ANALISIS PERSEKITARAN BISNES DAN ICT


ISP Methodology: Analysis

Kick-Off Project

Proposal Paper





BusinessScenario

ICT Scenario









Document

METHODOLOGY

ICT PROGRAMME

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource

ACTION PLAN

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource


Scenario AnalysisINFORMATION(Input/Output)

PROCESS INTERACTION(Tools;

Mechanism)

Future Leadership &Stakeholder Aspiration

SWOT; PESTELS Customer;

Market; Partner/ Competition

Change Readiness

Strategic Assessment

McKinsey’s 7 S, Blue Ocean

Interviews

Surveys

Analysis&

Finding

Documents Gathered:National Business Plan;

National IT Strategy;PS ISP;

Organization’s existing Business & ISPOther Reports

Organization’s Business Process

Analyze Current & Future Broad Business Scenario

& Strategiesi.e. VisionMission

Strategic Thrusts

Analyze Current Broad IT

Scenario & Strategies i.e. V,

M, ST

Determine Business Gaps & IT Opportunities

Determine IT Gaps & IT Opportunities


Analysis: Business Assessment


Analyzing Current & Future Business Scenario

”PESTELS” TOOL• Political - government policies• Economic - commerce & trade• Social - education; health; housing• Technology - ICT; transportation• Ecology - nature• Legal - law & order• Security – safety

• Use MCCP• Market• Customer – Stakeholder & Client• Competition• Partnership

OPPORTUNITIES & THREATS

SWOTEXTERNAL


Analyzing Current & Future Business Scenario (cont.)

SWOTEXTERNAL

•Smart partnership•New technologies for ecology, social & economy

•New international relationships/ policies

•New business trends•Export of new products & services

• Lack technology transfer• Communication• Cost of new technology• Resistance to change• Market liberalization• Foreign expertise dominance• Security• Foreign intervention• High technology cost

OPPORTUNITIES THREATS/COMPETITION

SAMPLE


Analyzing Current & Future Business Scenario (cont.)

”McKinsey’s 7 S”•System - management systems & information

systems•Structure - Agency HR policies•Style - management control•Strategy - programs•Shared values - agreed mission & strategies•Staff - profiles•Skills – competenciesPeople-Process-Technology

STRENGTHS & WEAKNESSES

SWOTINTERNAL


Analysis: ICT AssessmentINFORMATION(Input/Output)

PROCESS INTERACTION(Tools;

Mechanism)

Future Leadership &Stakeholder Aspiration

SWOT; PESTELS Customer;

Market; Partner/ Competition

Change Readiness

Strategic Assessment

McKinsey’s 7 S, Blue Ocean

Interviews

Surveys

Analysis&

Finding

Documents Gathered:National Business Plan;

National IT Strategy;PS ISP;

Organization’s existing Business & ISPOther Reports

Organization’s Business Process

Analyze Current & Future Broad Business Scenario

& Strategiesi.e. VisionMission

Strategic Thrusts

Analyze Current Broad IT

Scenario & Strategies i.e. V,

M, ST

Determine Business Gaps & IT Opportunities

Determine IT Gaps & IT Opportunities


Analysis: ICT Assessment – cont.• ICT Assessment

Type of Assessment: ICT Resources & Knowledge/Skills (for whole agency) Strategize Assessment – are you implementing ICT

strategically? Applications, Infrastructure & Database Assessment

User Satisfaction Assessment Change Readiness: Change Management Assessment

– Change agent– Support change– Resistance to change

• Gaps & Opportunities Identification– SWOT; PESTELS; 7s– PSISP’s Opportunity Framework

Analyzing Current Application – Systems Audit GridHigh

HighLow

Tech

nic

al valu

e

Business Value

Reassess Maintain/Enhance

Renew/replaceEliminate

Information systems in this category may be the technician’s products looking for applications or applications which the users have failed to support and use or applications which were in advance of the business needs.

Information systems in this category should be given priority for any maintenance or enhancement to sustain any benefits or competitive advantages from these systems. Failure to adequately maintain these systems may cause them to become business exposures.

Information systems in this category are candidates for elimination from the target environment. These systems may never have been necessary or they may have become obsolete because of the business segments they support may have changed.

Information systems in this category represent potential business exposures. If they fail, business operation or management capability will suffer. ICT opportunities are likely to be identified from these systems.


Analyzing Current Infrastructure – Gap Analysis

SAMPLE


Agency SpecificApplications

SMS WAP Web IVR Phone Counter FaxSMS WAP Web IVR Phone Counter Fax

Gateway

Knowledge Bank

Community ApplicationsEnterprise Wide

Applications

Enabling Environment

• Leadership & Coordination• Policy / Legislation

• People & Culture• Infrastructure & Standards

Agency Specific Applications,

• Integrated Statistical Systems Framework

• Sistem Pengkodan Berkomputer

• JP Data Warehouse• Performance

Management• GIS enhancement

Enterprise Wide Application

• Office Automation Enhancement

• EG Applications

Knowledge Bank (KB)

• Knowledge Management

Community Applications – not applicable

Gateway• Enterprise Portal

Enabling Environment components: • Facilities Management• Central Systems (DBMS, Servers Upgrade, Server Farm Design and

Implementation, Storage Systems, Mainframe Migration and Consolidation, Enterprise-Grade Enterprise Management System)

• Security (Security Posture Assessment, DOSM Security Framework vis-à-vis MYMIS, Virus Mitigation Strategy, SPAM Management, PKI Implementation)

• Network (DHCP implementation, Controlled Wireless Network Implementation, DOSM LAN upgrade, STATS*NET upgrade and coverage expansion to district office, SLA Enforcement, Enterprise Network Management System, common network infrastructure for data collection and dissemination)

• Business Continuity Plan

Current & Future ICT Environment

Analyzing Current & Future ICT Environment

SAMPLE


PERINGKAT 1• AKTIVITI (2a)

• Peserta ditugaskan:− Mengenalpasti maklumat yang diperlukan; *− Mengenalpasti persekitaran bisnes dan ICT dengan

menggunakan analisis SWOT;− Mengenalpasti jurang: Isu, Cabaran dan Harapan.

• Nota:− Templet Analisis Maklumat Diperlukan; *− Templet Analisis SWOT;− Templet Analisis Jurang;− Bertanda * adalah optional


PERINGKAT 1• AKTIVITI (2b)

• Peserta ditugaskan:– Mengisi borang penilaian ICT dan menjalankan analisis dengan

menggunakan borang penilaian yang disediakan (menganalisis sekurang-kurangnya 2 aplikasi, infrastruktur (bahagian A,B,C,E,F,G);

– Memplot graf dan membuat interprestasi ke atas graf;– Mengenalpasti jurang: Isu, Cabaran dan Peluang untuk aplikasi,

infrastruktur dan pangkalan data.

• Nota:– Borang Penilaian Aplikasi, Infrastruktur;– Contoh Graf Aplikasi Audit Grid;– Templet Analisis Jurang (untuk penilaian infrastruktur, aplikasi

dan pangkalan data).


PEMBENTANGAN


PERINGKAT 2

MEMBANGUNKAN STRATEGI ICT


ISP Methodology: Strategy

Kick-Off Project

Proposal Paper





BusinessScenario

ICT Scenario









Document

METHODOLOGY

ICT PROGRAMME

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource

ACTION PLAN

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource


Developing an ICT Strategy

INFORMATION(Input/Output)

PROCESS(STRATEGIZING – STRATEGIC THINKING)

INTERACTION(Tools/Mechanism)

High Level Strategizing Workshop

Analysis&

Finding

Determine IT Strategic

Initiatives & Targets

Workshop(Preliminary

ISP)Report

ManagementEndorsement

Determine IT Vision & Mission

Determine IT Strategic Thrusts

Identify IT Gaps & IT

Opportunities

Identify Program, Set Roadmap & Targets


VISION


Strategizing: Vision

Principles in Developing Vision

Direction Role Motivational Competitive

IDENTITY

VISION



35

WHAT ARE THE VIEWS OF ICT TO THE BIGGER GOALS?

ITVISION

COMPETITORSADVANCED

TECHNOLOGY

NATION REGION

STRATEGICUTILITY? DEPENDENT? ENABLING?

WHAT ICT IDENTITIES ARE RELATED TO?

OPERATIONAL TACTICAL

ICT VISION SUPPORTS BUSINESS VISION



Vision

• Menjadi Sebuah Organisasi Unggul Melalui Pembudayaan ICT Ke Arah Memartabatkan Hal Ehwal Islam.

• Menjadi Sebuah Jabatan Yang Lebih Efektif Dan Efisien Melalui Pembudayaan ICT Menjelang Tahun 2013.

• Peneraju Kecemerlangan Penyampaian Perkhidmatan Kerajaan Negeri Berteraskan ICT.

• Peneraju Perkhidmatan Perpustakaan Ke Arah Masyarakat Bermaklumat Melalui ICT

ICT VISION SUPPORTS BUSINESS VISION

SAMPLE


MISSION


Strategizing: Mission

Principles in Developing Mission

REASON FOR EXISTENCE

ICT MISSION SUPPORTS BUSINESS MISSION

Strategy Value Behaviour / Standards

PRINCIPLES

MISSION


Mission

Strategizing: Mission

Driver(Internal Action)

Beneficiary(External Target)

• Membudayakan ICT Bagi Melahirkan Warga Yang Mahir dan Inovatif Dalam Penggunaan Teknologi Maklumat Terkini.

• Mewujudkan Pangkalan Data Hal Ehwal Islam Dan Jaringan Maklumat Bersepadu Sebagai Pemangkin Pembangunan Ummah Yang Lebih Efektif.

• Memperkasa perkhidmatan dan perkongsian maklumat Jabatan melalui peningkatan infrastruktur serta aplikasi ICT.

• Memperkasakan Infrastruktur dan Aplikasi ICT dalam Meningkatkan Kecekapan Sistem Penyampaian Perkhidmatan.

ICT MISSION SUPPORTS BUSINESS MISSION

SAMPLE


STRATEGIC THRUST


Strategizing: Strategic Thrusts

ICT STRATEGIC THRUSTS SUPPORTS BUSINESS STRATEGIC THRUSTS

Strategic Values

Unique to Organization

Comprehensive

Integrated

CompetitiveBroad

Strategies


EXTERNAL(Customer,

Market)

PEOPLE(Human Resource)

TECHNOLOGY(Application, Infrastructure &

innovation)

PROCESSES(Governance, Procedure, Policy)

NormalizationApproach



ST 3:PENGUKUHAN

KOMITMEN PENGURUSAN DAN PEMBUDAYAAN ICT

DALAM PENYAMPAIAN PERKHIDMATAN

ST 2:PEMBANGUNAN

DAN PEMANTAPAN

APLIKASI SECARA

BERSEPADU DAN BERKESAN

ST 1:PENGUKUHAN

INFRASTRUKTUR YANG SELAMAT,

PANTAS DAN STABIL

ST 4:PEMANTAPAN TADBIR

URUS ICT NEGERI

keberkesanan keselamatan infrastruktur

Kolaborasi antara agensi

teknologi terkini

Penggunaan sumber optimum

Organisasi pembelajaran

Kawalan dan audit

keupayaan dan ketersediaan infrastruktur

kesinambungan perkhidmatan ICT

Mewujudkan aplikasi baru dan bersepadu

Pengurusan pengetahuan

Perkongsian pintar

Menambahbaik aplikasi sedia ada yang berimpak tinggi

Repositori maklumat dan data warehouse

Pengurusan latihan bersepadu

Pelan latihanPenghayatan budaya kerja

Dasar dan polisi

Dasar baru

Semakan dasar dan polisi sedia ada

Penstrukturan Organisasi ICT

SAMPLE



Strategizing: ICT Strategic Framework

VISIONAs the strategic enablerin healthcare services

MISSIONTo create healthy citizens by integrating and enhancingthe usage and capabilities of ICT in healthcare delivery

ICT to facilitate HEALTHCARE PERFORMANCEi.e. health decisions and services by providing

a systemic health knowledgeand information

ICT to increase HEALTHCARE CAPACITY byproviding comprehensive data, knowledge

and infrastructure support

K-based people involvement in healthcare

Building a culture of R&D and innovationEnhancing healthcare enabling environmentof “hard” and “soft” infrastructure

Putting high priority in systems performanceand integration

Advisory Training Applications Development

Implementation of IT Projects

Objectives Strategic Thrusts BTMK Functions

Procurement of IT Facilities

SAMPLE


PERINGKAT 2• AKTIVITI (3)

• Peserta ditugaskan:– Membentuk Visi dan Misi ICT;– Membentuk Teras Strategik ICT dan Objektif

dengan menggunakan templet yang disediakan.

• Nota:– Templet Visi dan Misi ICT;– Templet Normalisation;– Contoh Normalisation.


PEMBENTANGAN


PERINGKAT 3

MEMBANGUNKAN PELAN TINDAKAN ICT


ISP Methodology: Formulation

Kick-Off Project

Proposal Paper





BusinessScenario

ICT Scenario









Document

METHODOLOGY

ICT PROGRAMME

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource

ACTION PLAN

ICT Application

Change Managemen

t

ICT Governance

ICT Infrastructure

R&D Innovation

Human Resource


Activities In Formulation StageTeras Strategik ICT• Objektif

Inisiatif ICT

Program ICT

Aktiviti

• High level/Strategic level• Cth: Pengukuhan dan Pembudayaan ICT

di Kalangan Warga Kerja

• Strategic level• Berpandukan kepada objektif teras

strategik• Kata Nama (spt Pembudayaan,

Pembangunan)• Cth: Pembentukan modal insan yang

produktif, kreatif dan inovatif berteraskan ICT.

• Tactical level• Perancangan/pembangunan kepada

inisiatif ICT• Kata kerja (spt kajian, membangun,

menambah baik)• Cth: Membangun dan melaksanakan

Pelan Latihan ICT dan Pelan Kepakaran Modal Insan ICT• Operational level

• Kegiatan yang dilaksanakan untuk memenuhi program yang telah diatur

• Cth: (i) Menubuh pasukan kajian; (ii) Mendefinasi skop kerja; (iii) Melaksana kajian; (iv) Menyedia laporan; (v) Mendapatkan kelulusan kajian.


Strategic Thrusts ICT Initiatives ICT Programs

Strategic Thrusts 1: K-Based people involvementMaximize & optimize utilization of ICT at all levels in order to speed up processes

• ICT & information literate health & medical practitioners

• KM Systems

Strategic Thrust 2: Systems performance & integrationTo consolidate existing applications & network infrastructure in order to minimize duplications, cut maintenance costs, promote sharing & simplify maintenance

• Gateway e.g. Portal• ICT Applications• Enabling Environment – ICT

Infrastructure & Network

Strategic Thrust 3: Enabling environmentEnsure a balanced enabling environment of “hard” & “soft” structure & infrastructure

• Enabling environment – policies; culture; ICT infrastructure; people

Strategic Thrust 4: R&D CultureEnhance research & innovation through ICT

• ICT & information literate health & medical practitioners

• Enabling environment

ICT Applications

ICT Governance

ICT Infrastructure

Change Management

R&D and Innovation

ICT Initiatives & Programs

HR

SAMPLE


ACTION PLAN

Initiatives

Programmes

Activities

Target/Objective

s

Critical Succes

s Factor

Duration

Who To Perfor

m

Key Performance Indicator

(KPI)

1.

2.

3.

4.

ICT STRATEGIC THRUST:_________________________

OBJECTIVES:_____________________________________


COST ESTIMATIONTemplet B6 (iii) Anggaran Kos dan Prioriti

JANGKA MULA

JANGKA SIAP

2010 2011 2012 2013 2014 JUMLAH KOS ONE-OFF

2010 2011 2012 2013 2014 JUMLAH KOS BERULANG

2010 2011 2012 2013 2014 JUMLAH ANGGARAN

KOS KESELURUHAN

1a. Menjalankan kajian peningkatan (capacity planning) peralatan

- Membentuk pasukan kajian - Menentukan skop kajian (PSUK dan semua PDT)- Menjalankan kajian- Mendapatkan kelulusan hasil kajian daripada J KPICT

J an 2010 Okt 2010 10000 10000 0 10000 0 0 0 0 10000

Menjalankan kajian peningkatan keupayaan capaian rangkaian

- Membentuk pasukan kajian - Menentukan skop kajian- Menjalankan kajian- Mendapatkan kelulusan hasil kajian daripada J KPICT

Okt 2010 Mei 2011 10000 10000 20000 0 10000 10000 0 0 0 20000

Melaksanakan hasil kajian perolehan dan peningkatan

- Menyediakan tender/ sebutharga peningkatan infrastruktur rangkaian - Menyediakan tender/ sebutharga pembekalan/ peningkatan peralatan ICT :- Mendapatkan kelulusan hasil kajian daripada J KPICT Melantik syarikat pembekal Membuat agihan

Nov 2010 Dis 2011 1700000 1700000 0 0 1700000 0 0 0 1700000

ANGGARAN KOS PELAKSANAAN PROJEK PSTM MAJLIS KESELAMATAN NEGARA (TERAS 1)

1. Pengukuhan tahap keupayaan capaian rangkaian - Menilai keupayaan rangkaian- Menilai keupayaan peralatan

Inisiatif 2

PROGRAM ANGGARAN KOS ONE-OFF MENGIKUT TAHUN PRIORITI PELAKSANAAN

(TINGGI, SEDERHANA, RENDAH)

AKTIVITI TAHUN LAKSANA ANGGARAN KOS BERULANG MENGIKUT TAHUN JUMLAH ANGGARAN KOS KESELURUHAN MENGIKUT TAHUN

SAMPLE


PERINGKAT 3• AKTIVITI (4)

• Peserta ditugaskan:– Membangunkan Inisiatif dan Program ICT bagi sekurang-

kurangnya satu (1) Teras Strategik;– Membangunkan Pelan Tindakan ICT bagi sekurang-kurangnya

satu (1) Teras Strategik;– Membuat anggaran kos program ICT bagi sekurang-

kurangnya satu (1) Teras Strategik.

• Nota:– Templet Inisiatif dan Program ICT;– Templet Pelan Tindakan ICT;– Templet Anggaran Kos.


PEMBENTANGAN


RUMUSAN BENGKEL


Templet Kandungan Dokumen ISP

PRAKATARINGKASAN EKSEKUTIF TERMINOLOGI 1. LATAR BELAKANG PROJEK

Pengenalan Objektif Skop Projek Pendekatan ProjekCarta Organisasi Projek

2. PENILAIAN BISNES AGENSI

Latarbelakang Visi dan Misi Objektif Strategi


Fungsi UtamaStruktur Organisasi Piagam Pelanggan Rangkaian Sistem BisnesProses Kerja Fungsi Utama Faktor Kritikal Kejayaan Analisis Keseluruhan Bisnes

3. PERSEKITARAN ICT AGENSIPersekitaran ICT SemasaPortfolio AplikasiTeknologi Infrastruktur

Organisasi dan Pengurusan ICT Analisis Keseluruhan ICT

Sambungan...


4. RANGKA KERJA STRATEGIK ICTTeras Strategik ICT Inisiatif Strategik ICTProgram dan Aktiviti ICTPenjajaran Inisiatif Strategik ICT dengan Rangka Kerja Peluang ICT Sektor

Awam 5. STRATEGI APLIKASI

Peningkatan Aplikasi Berimpak TinggiPeningkatan Aplikasi Sokongan Pembangunan Aplikasi Atas TalianPembangunan Aplikasi DalamanPengintegrasian Pangkalan Data

Sambungan...


6. STRATEGI TEKNOLOGI INFRASTRUKTURKajian Infrastruktur dan Keselamatan ICTPelaksanaan Infrastruktur ICTKajian Pusat Data SokonganPembangunan Pusat Data Sokongan

7. STRATEGI PENGURUSAN DAN ORGANISASI ICTPemantapan Pengurusan ICTPenstrukturan Semula Jawatankuasa Pemantapan Organisasi ICTPembangunan Sumber Manusia

8. PERANCANGAN IMPLEMENTASI

PengenalanStrategi PelaksanaanJadual PelaksanaanImplikasi KewanganFaktor Kritikal Kejayaan

Sambungan...


TERIMA KASIH