resume_of_fatin_emir_azureen_mohd_sazali1 (2) (01) (2)
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RESUME OF FATIN EMIR AZUREEN MOHD SAZALI
A-25-03, PV20, JLN USAHAWAN 5JALAN GENTING KLANG 53300 SETAPAK KUALA LUMPUR *TEL NO: 010-2269273
Personal data Gender : Female Race : Malay IC number : 890517-08-5922 Date of birth : 17 May 1989 Place of birth : Perak Marital status : Single
Education Diploma In Tourism Management University Tun Abdul Razak ( UNITAR ) Kelana Jaya (CGPA 3.23) (2007 -2010 )
Sijil Pelajaran Malaysia SPM SMK Gunung Rapat, 31350, Ipoh Perak (2001 -2006 )
Areas of strength Fluent in Malay & English Languages
Communication of skill in customer service Frequent user for any version of Microsoft (MS) Windows operating
Hard working , Independent or work in team, willing to learn ,easy to adapt and a fast learner
Skill and Ability: Able to prepare good reports and presentation
Eager to learn and able to absorb fast
Hardworking, innovative and creative
Able to work independently and cooperate fully in groups
Able to work under pressure
Able to work overtime
Energetic, active and cheerful personality
Highly Responsible and punctual
Able to deal with people with patience and full of manner
Working Experience Customer Service Consultant (JAN 2011 – MAY 2011) & DIGI Specialized Store
Job Attending walk-in customers enquire on DIGI product,Description: & services payment, mobile purchase and postpaid or prepaid registration, do SIM Card replacement and smart phone sales.
Customer Service Executive (NOV 2011 – JUNE 2012) Vads Berhad (TM Streamyx Project)
Assist customer on streamyx technical issue, do modem troubleshooting through phone, create reports and escalate to tecnician,
Executive Assistant (JULY 2012 – SEPT 2014) Pos Malaysia Berhad
Attend pos Malaysia and pos laju call inquiries and complaints,create reports and escalate to pos laju branches on the delivery parcel and service.
AIG Shared Services (OCT 2014 – PRESENT) Singapore Customer Service Consultant
. Assist Singapore Agent for insurance product,existing policy eg: new application,renewal,endorsement,cancelation Handle line of business in accident & health and SME Advised on claims status,handle emails from agent and escalate to relevant department and follow-up with agents Attend technical calls to do quotation and renewal from agent's portal and escalate inquiry to underwriter
Reference Zainal Abidin Bin Ramli Deputy Dean Student Affairs & Quality Faculty of Hospitality of Tourism management University Tun Abdul Razak Jalan SS6/12 47301 Kelana Jaya Selangor Darul Ehsan Tel: 03-7627 7407, email: [email protected] Fax: 03-7627 7383
Mohd Rosemi Mohd Ali Team Leader of TM Streamyx project 15th Floor, Plaza VADS, No.1 Jalan Tun Mohd Fuad, 6000 TTDI Kuala Lumpur Tel: 012-6571069
Wan Ezzety Kamarudin Assistant Manager of Call Centre Dept. Customer Care Department Level 6 , Pos Malaysia Headquarters Dayabumi Complex 50670 Kuala Lumpur Tel: 03-22672267 Fax: 03-2273 3927 Email: [email protected] Priestley Sim (Current Employer) AIG Team Manager Singapore Inbound Contact Center Menara Worldwide, No. 198, Jalan Bukit Bintang, Wilayah Persekutuan 55100 Kuala Lumpur Tel: 03 2118 0188 Email: [email protected]