Enclosed cheque / bank draft No. ______________________ for RM _______________ being payment for _______ participant(s) made in favour of the ‘FMM InstItute’ .

Dear sir / Madam Please register the following participant(s) for the above programme:

Name Designation I.C. No.

1.

2.

3.

4.

Also available as an

In-House Course

registration Form

sBL scheme

administrative detaiLs

FMM INSTITUTE PERAK (Centre for Professional Development)Attn : Puan Eda / Ms Harvindar / Ms Nicole) No. 1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh, Perak. Fax. No. : (05) 548 8221 & (05) 548 8331 • Tel. No. : (05) 548 8660Email : fmmperak@fmm.org.my(475427-W)

(Please attach a separate list if space is insufficient.)

submitted by:

Registration:• Upon Faxing / Mailing the completed Registration Form to FMM

Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.

• Will be based on First-Come-First-Served basis.Payment:• Cheques made in favour of FMM InstItute should be forwarded

to FMM Institute Perak.• For SBL Scheme, an Attendance of 100% is a MUST, in any case,

employers will be billed in full.• FMM Institute GST Registration No. 001764515840Cancellation:Must be in Writing with Reasons.• 7 days before the course ~ No Payment Charged• 3-6 days before the course ~ 50% Payment Charged• < 3 days before the course ~ Full Payment Charged• Participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.Disclaimer:The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

Name: Designation:

Company: Tel: Fax: Email:

Address:

FMM Membership No: Company GST Registration No: MyCoID:

Closing date: February 15, 2017Medium of Instruction: Bahasa MalaysiaCPD: 14 hours Course Fee (Fees inclusive of Gst, Course Materials, Refreshment, Lunch and Certificate of Attendance)FMM Members RM 583.00 per paxOthers RM 689.00 per pax

insPeKtor QC/Qa Yang BerKesan

inspektor QC/Qa Yang Berkesan

KONSEP ASAS KUAlITI• Definasi Kualiti• Pengurusan Kualiti• Reputasi• Dimensi Kualiti• Evolusi Pengurusan

Kualiti• Kepuasan Pelanggan• Objektif Prestasi Kualiti• Rantaian Pelanggan/

Pembekal• Kos Kualiti & Kualiti Defek

PENGURUSAN KUAlITI• Perancangan Kualiti• Jaminan Kualiti (QA)• Kawalan Kualiti (QC)• Pembaikan Kualiti• Sistem Pengurusan

Kualiti ISO 9001• Prinsip-Prinsip ISO

jAMINAN & KAWAlAN KUAlITI• QC vs QA

o Definasi

o Fokuso Matlamato Bagaimana Mencapaio Tanggungjawab

• Peranan Inspektor QC/QA

PERAlATAN & KAEDAh• SQC – Statistik Deskriptif,

SPC & Pensampelan penerimaan

• 7 Alat QC• Kaedah Pemetaan Proses

Makro & Mikro• Kaedah Penyelesaian

Masalah 8D• Pelan Kawalan Proses

& Pelan Tindakan Luar Kawalan (OCAP)

• Mekanisme “Trigger” & “Escalate” Masalah

• Audit Proses “Baseline”• Kajian Kes

Course Content Trainer Encik Khairuddin bin Ibrahim who holds a B. Econs. (Hons) from IIUM is a certified Quality Engineer and a certified PSMB Trainer. En Khairuddin has more than 20 years of working experience and has held various management positions in MNCs particularly in the manufacturing functions such as Administration & HR, Training & Development, Production Planning, Production Control, Product Development and Warehouse. To date, En Khairuddin has conducted trainings on various topics, including Leadership, Performance Improvement, Conflict Resolution, Motivation, Teamwork, Creativity &a Innovation, Positive Work Attitude, Training Delivery, Problem Solving, 7QC Tools & QCC, Delegation, Time Management, Handling Difficult Employees, Supervisory Skills, NLP for Supervisors, Product Development, 6S, Selling Skills, Customer Service and Teambuilding. Encik Khairuddin who has more than 11 years of experience in training, has conducted numerous trainings for participants from a diverse range of organizations, which include DEM Draeximaier, IND Concrete Products, MMC Electronics, Murata Electronics, Voith Paper Fabrics, YTY Industry, SDKM Technologies, D’Aquarian, Meru Valley Resort, Polyparts, Temerloh Mill, Takashima Woodwork, Ipoh Port, Kurz Production, Sagami Manufacturer, GB Kuari, Kencana Petroleum, BKB Hevea Products, Leighton Contractors, Nihon Superior, Prima Precision, Yokohama Reclamation, Takasima Industries, Grade One Machine Shipyard, Sanctuary Health, Plas-Tec, Meadow Garden, QL Foods, Aliran Utara, DQS, Pantai Hospital and many more. He has made training and learning interesting through sharing of real life experience. His participants from all levels have found his training lively, highly effective and practical that can be applied at work place.

Februar y22 & 23, 2017

Wednesday & thursday

8:45 am - 5:00 pm@ FMM Institute, Perak

ObjECTIvES

Upon completion of this course, participants will be able to :• explain the

concept of quality management

• link between QC/QA and QMS requirement

• distinguish between QC and QA

• understand his/her role in quality improvements

• use selected quality tool and methodologies

• understand & conduct acceptance plans & sampling

WhO ShOUlD AT TEND

QC/QA Inspectors, QC/QA Supervisors, QC/QA Leaders

QuALItYcate

gory

In manufacturing, Quality Control (QC) and Quality Assurance (QA) sections play a vital role to achieve total customer satisfaction. The QC/QA personnel are direct players acting as ‘filters’ to make sure the customers receive only quality products. There are many cases where companies suffer big losses due to customers’ rejection as a result of poor quality. It is not difficult to understand why the QA/QC sections/personnel are the first to blame. Therefore, it is imperative that companies have well-trained and highly skilled group of QA / QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/ QC inspectors and supervisors without sufficient skills training. This training course aims at addressing this issue.