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DAFTAR ISI

Halaman

HALAMAN JUDUL........................................................................................ i

SURAT PERNYATAAN BEBAS PLAGIARISME....................................... ii

HALAMAN PERSETUJUAN......................................................................... iii

HALAMAN PENGESAHAN.......................................................................... iv

ABSTRAK ....................................................................................................... v

ABSTRACK .................................................................................................... vi

MOTTO ........................................................................................................... vii

PERSEMBAHAN............................................................................................ viii

KATA PENGANTAR ..................................................................................... ix

DAFTAR ISI.................................................................................................... xi

DAFTAR TABEL............................................................................................ xv

DAFTAR BAGAN .......................................................................................... xvi

DAFTAR LAMPIRAN.................................................................................... xvii

BAB I PENDAHULUAN..........................................................................` 1

A. Latar Belakang ......................................................................... 1

B. Rumusan Masalah ................................................................... 3

C. Tujuan Penelitian ..................................................................... 3

D. Manfaat Penelitian .................................................................. 4

BAB II TINJAUAN PUSTAKA.................................................................. 5

A. Tinjauan Teori .......................................................................... 5

1. Mutu pelayanan keperawatan............................................

a. Pengertian Mutu pelayanan keperawatan................... 5

b. Pengukuran Mutu Pelayanan …................................. 6

c. Dimensi Mutu Pelayanan kesehatan .......................... 7

d. Biaya Mutu ................................................................. 8

e. Pengertian Program Kendali Mutu Pelayanan

Keperawatan............................................................... 8

f. Prinsip-Prinsip Program Pengendali Mutu................. 9

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g. Komponen Program Pengendali Mutu....................... 9

h. Tujuan Program Kendali Mutu .................................. 9

2. Kepala Ruang .................................................................... 10

a. Pengertian Kepala Ruang ........................................... 10

b. Peran kepala ruang ..................................................... 10

c. Tugas dan tanggung jawab kepala ruang ................... 10

d. Tanggung jawab kepala ruang................................... 12

3. Supervisi ............................................................................ 14

a. Pengertian Supervisi................................................... 14

b. Tujuan supervisi ......................................................... 14

c. Syarat-syarat............................................................... 15

d. Proses supervisi .......................................................... 16

e. Peran supervisi ........................................................... 16

f. Manfaat dan Tujuan Supervisi ................................... 17

g. Pelaksana Supervisi Keperawatan.............................. 18

h. Teknik Supervisi Kepala Ruang................................. 20

i. Hubungan antara supervisi kepala ruang dengan

pengendalian mutu pelayanan .................................... 21

B. Kerangka Teori ......................................................................... 23

C. Hipotesis ................................................................................... 24

BAB III METODOLOGI PENELITIAN ...................................................... 25

A. Kerangka Konsep ..................................................................... 25

B. Variabel Penelitian ................................................................... 25

C. Desain Penelitian ..................................................................... 26

D. Populasi dan Sampel Penelitian ............................................... 26

1. Populasi ............................................................................ 26

2. Sampel ............................................................................... 26

E. Tempat dan Waktu Penelitian ................................................. 27

F. Definisi Operasional................................................................. 28

G. Instrumen/ Alat Pengumpulan Data ........................................ 29

1. Instrumen Data ................................................................. 29

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2. Uji Instrumen Penelitian ................................................... 31

a. Uji Validitas ............................................................... 31

b. Uji Reliabilitas............................................................ 32

H. Metode Pengumpulan Data ..................................................... 33

I. Analisa Data ............................................................................ 35

1. Metode Pengolahan Data .................................................. 35

2. Analisa Data ..................................................................... 36

J. Etika Penelitian ........................................................................ 37

BAB IV HASIL PENELITIAN ..................................................................... 38

A. Gambaran Umum Rumah Sakit................................................ 38

B. Karakteristik Responden .......................................................... 39

1. Umur.................................................................................. 39

2. Jenis Kelamin .................................................................... 40

3. Pendidikan ......................................................................... 40

4. Status Kepegawaian .......................................................... 41

C. Analisis Univariat ..................................................................... 41

1. Supervisi Kepala Ruang .................................................... 41

2. Pengendalian Mutu Pelayanan Keperawatan .................... 42

D. Analisis Bivariat ....................................................................... 42

BAB V PEMBAHASAN.............................................................................. 45

A. Interpretasi dan Diskusi Hasil .................................................. 45

1. Karakteristik Responden ................................................... 45

a. Umur .......................................................................... 45

b. Jenis Kelamin ............................................................. 46

c. Pendidikan.................................................................. 47

d. Status Kepegawaian ................................................... 48

2. Supervisi Kepala Ruang .................................................... 49

3. Pengendalian Mutu Pelayanan Keperawatan .................... 51

4. Hubungan Supervisi Kepala Ruang Dengan

Pengendalian Mutu Pelayanan Keperawatan di Rumah

Sakit Umum Daerah Suanan Kalijaga Demak .................. 54

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B. Keterbatasan Penelitian ............................................................ 56

C. Implikasi Untuk Perawat .......................................................... 56

BAB VI SIMPULAN DAN SARAN............................................................. 57

A. Simpulan................................................................................... 57

B. Saran ........................................................................................ 57

DAFTAR PUSTAKA ...................................................................................... 57

LAMPIRAN