Mesyuarat Jawatankuasa Jaminan Kualiti Akademik (JJKA)Bil 11(1/2013)

29 Februari 2013 (Jumaat) 9.30 pagi Pejabat PJKU (UCQA) Tingkat 3 BangunanSatelit, UNISEL Kampus Shah Alam.

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)SETARA11Guideline-For-Quality-Assurance-Committee-UNISEL-QA00-W09UNISEL-QA00-W08 Guideline for Facultys Quality UnitUNISEL-QA00-H03 Academic Quality HandbookUNISEL-QA00-M01Manual of Academic ProcessesUNISEL-QA00-W04 Guideline on APMRAgenda Mesyuarat

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)SETARA11Guideline-For-Quality-Assurance-Committee-UNISEL-QA00-W09UNISEL-QA00-W08 Guideline for Facultys Quality UnitUNISEL-QA00-H03 Academic Quality HandbookUNISEL-QA00-M01Manual of Academic ProcessesUNISEL-QA00-W04 Guideline on APMRAgenda Mesyuarat

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)http://ucqa.unisel.edu.my/

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)

MESYUARAT PENGURUSAN - BIL 83 (1/2013)Pemetaan objectif UCQA dengan ISO dan Instrumen SETARA instrumen untuk UC QA objektifISO telah menerbitkan garis panduan khusus untuk organisasi dalam sektor pendidikan untuk mendapat manfaat daripada pelaksanaan ISO 9001:2000. Garis panduan ini sesuai digunakan untuk semua jenis pendidikan: rendah, sederhana dan tinggi; jarak jauh dan e-pembelajaran; pendidikan khas dan dewasa.Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)

IWA 2:2007 - Quality Management Systems - Guidelines for the application of ISO 9001:2000 in educationSETARA InstrumentsProcess approach Adopt a process approach when developing and implementing a quality management system.Input: Governance Governance body, academic governance, management and staff, strategic planning, academic autonomy, clearly defined lines of responsibility and decision making, student representation, organizational climateCustomer focus Enablers like technology, skill, expertise and culture that lead to the creation of learner valueInput: Physical And Financial Resources Infrastructure (physical), financial, support servicesSystem approach Each operational process to achieve its objectives from an administrative standpointInput: Talent (Quality, Experrience And Diversity) Academic Staff Adequacy, Academic Staff Capability, Academic Staff Experience, Overall Quality of Academic Staff, Student QualityLeadership Establishes vision, creates policy and leads the organization in responding to changes in the environmentProcess Curriculum, Quality delivery/Pedagogy, Quality Assessment, Monitoring, Ancillary ActivitiesFactual approach Decisions based on facts and not on convenient speculationOutput: Quality Of Graduates & Graduate Satisfaction Graduate Marketability, Graduate Satisfaction, Employers Satisfaction, Generic Student AttributesSupplier relationship Collaboration with partners to obtain optimal wisdom, skill and creativity to achieve learner valueInvolvement of people Maximizes the use of its people competence, wisdom, skill and creativity

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)SETARA11Guideline-For-Quality-Assurance-Committee-UNISEL-QA00-W09UNISEL-QA00-W08 Guideline for Facultys Quality UnitUNISEL-QA00-H03 Academic Quality HandbookUNISEL-QA00-M01Manual of Academic ProcessesUNISEL-QA00-W04 Guideline on APMRAgenda Mesyuarat

SETARA11UNISEL: 70.86

TierKlasifikasiJulat Markah6Terbilang (Outstanding) > 87.55Cemerlang (Excellent)> 75.5, 87.54Sangat Baik (Very Good)> 63.5, 75.53Baik (Good)> 51.5, 63.52Memuaskan (Satisfactory) > 39.5, 51.51Lemah (Weak)< 39.5

TierBilangan Institusi60535417312010Jumlah53Sebuah institusi pengajian tinggi tidak diberi penarafan kerana data tidak mencukupi.

Pencapaian MarkahKriteriaMarkah penuhAcademic GovernanceClearly Defined Lines of Responsibility & Decision MakingStudent RepresentationFinancialAcademic Staff Adequacy> purata keseluruhanSupport ServicesOverall Quality of Academic StaffQuality AssessmentAncillary ActivitiesGraduate MarketabilityGraduate SatisfactionEmployers' Satisfaction< purata keseluruhanGoverning bodyManagement and StaffStrategic PlanningAcademic AutonomyOrganizational ClimateInfrastructure (Physical)Academic Staff CapabilityAcademic Staff ExperienceStudent QualityDiversity of StudentCurriculumQuality Delivery/PedagogyMonitoringGeneric Student Attributes

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)SETARA11Guideline-For-Quality-Assurance-Committee-UNISEL-QA00-W09UNISEL-QA00-W08 Guideline for Facultys Quality UnitUNISEL-QA00-H03 Academic Quality HandbookUNISEL-QA00-M01Manual of Academic ProcessesUNISEL-QA00-W04 Guideline on APMRAgenda Mesyuarat

Pusat Jaminan Kualiti UNISEL (PJKU) / UNISEL Center for Quality Assurance (UCQA)SETARA11Guideline-For-Quality-Assurance-Committee-UNISEL-QA00-W09UNISEL-QA00-W08 Guideline for Facultys Quality UnitUNISEL-QA00-H03 Academic Quality HandbookUNISEL-QA00-M01Manual of Academic ProcessesUNISEL-QA00-W04 Guideline on APMRAgenda Mesyuarat

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Penambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRWorkshop CQI - Tentative date: April 2013APMRHead of Quality Unit, AR, HOP (selected)Penilaian Pensyarah Pelajar, Pengurusan, Peer

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Penambahbaikan Perlaksanaan OBESemua ahli JJKUKick-off meeting - Tentative Mac 2013CQI closing the loopUpgrade OBE Guideline FKAcademic Quality HandbookWorkshop CQI - Tentative date: April 2013APMRHead of Quality Unit, AR, HOP (selected)Penilaian Pensyarah Pelajar, Pengurusan, Peer

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Agenda MesyuaratUNISEL-QA00-W08 Guideline for Facultys Quality UnitPenambahbaikan Proses APMR UNISEL-QA00-W04 Guideline on APMRPenilaian Pensyarah Pelajar, Pengurusan, PeerPenambahbaikan Perlaksanaan OBEContinuous Quality Improvement (CQI)Lain-lain HalJawatankuasa OBE Guideline, Update of Academic Quality HandbookE-surveyAudit Pematuhan MQALaporan dari Fakulti

Jawatankuasa OBE Guideline, Update of Academic Quality HandbookOBE GuidelinesUpdate of Academic Quality Handbook

E-surveyAhli kumpulan penyelidik adalah:Puan Juraidawati binti Arbain, Pengarah PJKPuan Norsila binti Shamsuddin, TDA FPSSEn Nasarudin Puan Fazilah binti Tamsir, TD HEP FPPuan Noraisyah binti Md. Idris, TP HEP Shah AlamPuan Nurul Khaizan binti Zakaria, Kaunselor HEP Shah AlamEn. Mohd Kamarul Ariffin bin Md. Hisham, PP Unit Pelajar Antarabangsa HEPPuan Siti Musalmah binti Ahmad Fuad, PP PJKCik Siti Nur Jumayza binti Yahafi, CICTHasil Kajian adalah:Petunjuk prestasi indeks setiap bahagian dan keseluruhan kajian boleh ditentukan (dalam peratus):Indeks kepuasan - Pengajaran dan PembelajaranIndeks kepuasan - Fasiliti/Infrastruktur Indeks kepuasan - Perkhidmatan SokonganIndeks Kepuasan KeseluruhanKenalpasti jurang pencapaian yang tinggi (perbezaan kepentingan dan kepuasan yang besar) bagi perkara untuk setiap bahagian.Cadangan dari fakulti untuk mendapatkan lebih ramai responden

QuestionImportance ScoreSatisfaction Score Weighting (average of 1)Weighted ScorePerformance GapABC = A / FD = B*C*10E = A - B2.19.18.11.0080.701.02.29.28.21.0182.601.02.3980.9978.831.02.49.38.41.0285.530.92.59.18.21.0081.700.92.69.38.11.0282.481.22.79.28.21.0182.601.02.88.97.50.9773.081.42.99.18.21.0081.700.9Average (F)9.18.1Average (SSI)811.0

Audit Pematuhan MQA

NoPerkaraTindakan UCQA dengan kerjasama1Pembangunan dokumen kualiti Polisi Kualiti, Objektif Kualiti, Manual Kualiti, Piagam Pelanggan, Pelan Strategik, Handbook, Piagam PelangganSemua Jabatan dan Fakulti2Melengkapkan dokumentasi dokumen terkawal mengikut prosedur sistem kawalan dokumen untuk diletakkan di dalam sistem kawalan dokumen atas talian. Rujuk http://ucqa.unisel.edu.mySemua Jabatan dan Fakulti3Meyediakan Annual Program Monitoring report (APMR) Semua Fakulti4Pengumpulan data maklumbalas dan laporan dari pihak berkepentingan dan, tindakan yang telah diambil dan pemantauan tindakan Rujuk Lampiran 1Semua Fakulti5Kelulusan universiti untuk pembangunan sistem online berikut:Action Monitoring, Customer Feedback Handling, Document Control Mesyuarat Pengurusan6Keperluan lain yang akan dimaklumkan dari semasa ke semasaSemua Jabatan dan Fakulti

Laporan dari FakultiMaklumanIsu Perkongsian amalan terbaik

TindakanSemua ahli JJKUKick-off meeting - Tentative Mac 2013CQI closing the loopMapping of PO for kursus wajib universitiUpgrade OBE Guideline FKAcademic Quality HandbookWorkshop CQI - Tentative date: April 2013APMRHead of Quality Unit, AR, HOP (selected)Penilaian Pensyarah Pelajar, Pengurusan, PeeCadangan internal audit pematuhan MQA Unit Alumni requirement from FKOnline print result every semesterOutstanding balance view result

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