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Garis Panduan Untuk Pelajar

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FAKULTI PENGURUSAN DAN PERNIAGAAN

Ijazah Sarjana Muda Pengurusan Sistem Pejabat (Kepujian) (BM232)

A. TUGAS DAN TANGGUNGJAWAB

1. Saudara/i dikehendaki melaporkan diri kepada Penyelia yang bertanggungjawab semasa menjalani Latihan Industri.

2. Saudara/i hendaklah melaksanakan tugas-tugas yang diberikan oleh Penyelia dengan sepenuh kemampuan saudara/i.

3. Saudara/i mestilah mematuhi hari-hari kerja dan waktu-waktu pejabat dan peraturan jabatan sebagaimana yang ditetapkan oleh Penyelia berkenaan.

4. Saudara/i dikehendaki mendapatkan kebenaran Penyelia (dan bukannya dari pihak UiTM) sebelum bercuti (tidak digalakkan) atau memberikan penjelasan setelah kembali daripada bercuti serta mengemukakan surat akuan sakit daripada doktor DENGAN SERTA MERTA.

5. Saudara/i dikehendaki beramah mesra dengan staf organisasi, sentiasa bersopan santun dan bekerjasama dengan pihak organisasi. Perlihatkan sifat inisiatif dan tanggungjawab saudara/i. Ingatlah bahawa saudara/i mesti menjaga nama baik saudara/i sendiri dan UiTM.

6. Perlaksanaan tugas-tugas saudara/i di dalam latihan ini akan diberi penilaian mengikut maklumbalas dari Penyelia melalui borang penilaian yang telah disediakan oleh Fakulti. Penilaian ini akan diberi markah 40% daripada jumlah markah penuh. Borang Penilaian Majikan hendaklah diserahkan kepada pensyarah penilai selewat-lewatnya seminggu selepas tamat latihan industri.

7. Jika saudara/i menghadapi sebarang masalah dan ingin mendapatkan nasihat atau bantuan Fakulti, saudara/i bolehlah menghubungi samada research supervisor saudara/i ataupun Koordinator Latihan Industri (Ijazah) di 03-32585012.

8. Saudara/i hanya perlu berada di organisasi selama tempoh yang telah ditetapkan oleh pihak fakulti. Walau bagaimanapun jika saudara/i ingin menyambung latihan dengan organisasi tersebut pihak Fakulti TIDAK akan bertanggungjawab ke atas saudara/i.

9. Berikut adalah agihan markah bagi latihan amali :

Portfolio - 50%

Penilaian Majikan - 50%


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B. GARIS PANDUAN MENYEDIAKAN PORTFOLIO

1. Selepas tamat latihan, saudara/i dikehendaki menyerahkan satu laporan (portfolio) berkenaan organisasi dan tugas-tugas yang telah dilaksanakan (tertakluk kepada pensyarah penilai masing-masing). Laporan ini akan dinilai oleh pensyarah saudara/i.

2. Portfolio ini hendaklah disediakan dalam bentuk yang kemas dan lengkap. Isi kandungan hendaklah mengikut susunan berikut :

a. Cover page

b. Table of contents

c. Acknowledgement

d. An executive summary (concise and effective summary of the entire report including conclusions and recommendations)

e. Student’s profile

f. Company’s background

g. Detailed description of student’s role and responsibilities during the period of the training

h. Description of office practices and procedures, OR office operational areas

i. Description of current situation

ii. Select one (1) procedure/system

iii. Describing in detail the current system/procedure practiced

iv. Explain the problem/s of the current system/procedure

j. Definition of the problem

k. Explain how data are gathered and analyzed

l. Recommendations:

Relevant, Appropriate and Innovative

Proposed the recommendations to overcome the problem faced by the

current system/procedure

Recommendations should be relevant, appropriate and innovative.

Recommendations should be supported by six (6) academic citations

m. Conclusion (sound and recapitulate the essence of the report)

n. List of References using the APA style

o. Evidences of student’s participation which may include pictures of the office, office procedures, training manuals, samples of student’s work and other related items

p. Any certificate earned

q. Two letters of reference from the organization

r. A Gantt Chart

Oleh yang demikian, saudara/i dinasihatkan mengumpulkan data-data penting yang berkaitan dengan organisasi berkenaan semasa saudara/i sedang menjalani Latihan Industri. Saudara/i boleh menggunakan buku log untuk merekodkan perkara-perkara penting bagi memudahkan saudara/i membuat laporan bertulis nanti.

Appendices


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3. Format Penyediaan Portfolio

a) Muka surat depan – LIGHT PURPLE

b) Tiap-tiap muka surat hendaklah dinomborkan di bahagian bawah kertas, ‘centred’ dan mempunyai ruang tepi yang memadai untuk ruang “binding”.

c) Gunakan “font Arial size 11”. Tajuk-tajuk utama (main headings) dan tajuk-tajuk kecil (sub-headings) hendaklah diselaraskan (consistent). Gunakan tulisan yang besar (ALL CAPs) untuk tajuk utama dan tulisan yang kecil (initial caps) untuk tajuk kecil.

d) Laporan ini haruslah menggunakan “double spacing” dan kertas berukuran A4. Jumlah minimum muka surat laporan ialah 10 (tidak termasuk Appendices).

e) Bahan untuk appendix mestilah ditandakan dengan Appendix 1 “Tajuk”, Appendix 2 “Tajuk” dan seterusnya.

UNIVERSITI TEKNOLOGI MARA

FACULTY OF BUSINESS AND MANAGEMENT

Bachelor in Office Systems Management (Hons) BM232

OFFICE PRACTICUM

OSM 654

Office Practicum Portfolio at (name of organization) Date of Training

Development of Website for Syarikat Kayu Tiga, Johor

Prepared By

Name of Student Student No

Semester / Group


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s. PELAN MINGGUAN DI PEJABAT (GANTT CHART)

Minggu 1 – 2 Mendapat maklumat mengenai organisasi

Memerhati sistem dan operasi pejabat

Minggu 3 – 4

Memerhati sistem dan oeprasi di pejabat

Analisa kebaikan dan kelemahan sistem/operasi pejabat yang digunakan

Minggu 5 – 8

Kenalpasti satu sistem/operasi yang akan dilaporkan

Kumpul maklumat mengenai sistem/operasi tersebut :

a. Bagaimana sistem/operasi dikendalikan

b. Kebaikan dan kelemahan sistem/operasi tersebut

c. Tenaga kerja terlibat

Minggu 9 – 12

Teruskan mengumpul data

a. Dapatkan gambar-gambar, dokumen berkaitan (dengan kelulusan organisasi)

Fikirkan cadangan untuk mengatasi masalah

ystem/operasi yang telah dikenalpasti.

Minggu 13 - 16 Menyediakan laporan bertulis (portfolio)

Industrial Training Guidelines

Page 1 of 4

BACHELOR OF CUSTOMER SERVICE MANAGEMENT (HONS) (BM234)


A. DUTIES AND RESPONSIBILITIES

1. To act as assistant that provides support services which include:

a. managing customers’ expectation.

b. communicating with customers effectively and appropriately.

c. developing customer relationship.

d. recognizing and acting on opportunities for selling further products and services.

e. managing customer complaint.

f. developing personal action plan for delivering excellent customer service.

2. To conduct other related task in customer service which may include:

a. records management

b. entertain customer

c. routine office works (answering telephone calls, mailing process, using reprographic system, etc)

3. To assist management in:

a. maintaining and improve customer service quality.

b. focusing attention and the needs expectations of customers.

c. setting up a good organizational environment.

d. helping to define duties and responsibilities of employees assigned within the customer service area.

e. helping in generating skill of customer relationship management software among employees.


Page 2 of 4

B. WRITTEN REPORT (portfolio)

The guidelines to prepare the portfolio include the following items:

1. Cover page which includes the university and faculty’s name, course title, course code, name of the organization, the title of the project, student’s name and ID, semester, and the date of submission. (Color of the cover page is light blue).

2. Table of contents.

3. Acknowledgment.

4. An executive summary

5. Student’s profile.

6. Company’s background.

7. Detailed description of student’s role and responsibilities during the period of the training.

8. Description of customer service practices adopted by the organization.

Objective of Customer Service Practices.

Description of current CS practices / process.

Identification of issues and problems.

Recommendations.

Conclusion

9. References (APA style)

10. Appendices

Evidences of student’s participation which may include pictures of the office, office procedures, training manuals, samples of student’s work and other related items.

Any certificate earned.

Letter of reference from the organization.

A Gantt Chart.


Page 3 of 4

Portfolio format

1. Cover page – LIGHT BLUE

2. Documentation

Font/type/size : Arial 11

Main heading : All caps

Sub-heading : Initial caps

Spacing : Double spacing

Paper size : A4, 80gms

Minimum pages : 20 pages (excluding preliminary pages)

Numbering : Centered, bottom

Appendices should be labeled as appendix I (title), appendix II (title) and so forth



Bachelor of Customer Service Management (Hons)

INDUSTRIAL TRAINING OCS663

Industrial Training Portfolio at (name of the organization)

Date of training

Title of Project

Prepared by:

Name of student Student no. Semester

Date of submission

Arial, 16 Arial, 14 Arial, 16 Arial, 14 Arial, 16

Arial, 14


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C. OTHERS




4. Saudara/i dikehendaki mendapatkan kebenaran Penyelia di organisasi (dan bukannya dari pihak UiTM) sebelum bercuti (tidak digalakkan) atau memberikan penjelasan setelah kembali daripada bercuti serta mengemukakan surat akuan sakit daripada doktor DENGAN SERTA MERTA.


6. Perlaksanaan tugas-tugas saudara/i di dalam latihan ini akan diberi penilaian mengikut maklumbalas dari Penyelia melalui borang penilaian yang telah disediakan oleh Fakulti. Penilaian ini akan diberi markah 40% daripada jumlah markah penuh. Borang Penilaian Majikan hendaklah diserahkan Fakulti selewat-lewatnya 3 HARI SELEPAS TAMAT LATIHAN INDUSTRI.

7. Jika saudara/i menghadapi sebarang masalah dan ingin mendapatkan nasihat atau bantuan Fakulti, saudara/i bolehlah menghubungi research supervisor saudara/i .

8. Saudara/i hanya perlu berada di organisasi selama tempoh yang telah ditetapkan oleh pihak fakulti dan tidak boleh membuat sebarang pindaan pada tempoh tersebut. Walau bagaimanapun jika saudara/i ingin menyambung latihan dengan organisasi tersebut pihak Fakulti TIDAK akan bertanggungjawab ke atas saudara/i.

9. Berikut adalah agihan markah bagi latihan industri

Report / Portfolio - 60%


10. Saudara/i hanya hanya perlu berjumpa research supervisor, separuh hari (1/2) bekerja setiap minggu dan jika TIDAK ada apa-apa perjumpaan dengan research supervisor, saudara/i hendaklah HADIR KE PEJABAT seperti biasa.

11. Pelajar dianggap sebagai GAGAL jika diberhentikan / ditamatkan latihan oleh pihak syarikat.

OM223/OHA 674 Industrial Training Guidelines

Page 1 of 4

BACHELOR OF HEALTH ADMINISTRATION (HONS) (BM235)


A. DUTIES AND RESPONSIBILITIES

1. To act as assistant that provides support services which include:

a. managing customers’/patients’ expectations.

b. communicating with customers/patients effectively and appropriately.

c. developing customer/patient-organization relationship.

d. recognizing and acting on opportunities for selling further products and services.

e. managing customer/patient complaint.

f. developing personal action plan for delivering excellent health care service.

2. To conduct other related task in health administration which may include:

a. records management

b. entertain customers/patients

c. routine office tasks (answering telephone calls, mailing process, using reprographic system, etc)

3. To assist management in:

a. managing various health administration settings.

b. focusing attention and the needs expectations of customers/patients

c. setting up a good organizational culture and environment.

d. helping to define duties and responsibilities of employees assigned within the health care administration area.

e. helping develop useful tools in health care information management system.


Page 2 of 4

B. WRITTEN REPORT (portfolio)


1. Cover page which includes the university and faculty’s name, course title, course code, name of the organization, the title of the project, student’s name and ID, semester, and the date of submission. (Color of the cover page is light green).

2. Table of contents.

3. Acknowledgment.

4. An executive summary

5. Student’s current resume.

6. Company’s background.

7. Detailed description of student’s role and responsibilities during the period of the training.

8. Description of health care administration practices and procedures, and student’s analysis and recommendations.

Define the nature and scope of health care administration (not forgetting describing the current situation)

Determine the objectives to be achieved.

Propose recommendations to overcome the existing problems which should be relevant and innovative. Recommendations should be supported by six (6) academic references.

Conclusion

9. References (APA style)

10. Appendices

Evidences of student’s participation which may include pictures of the office, office procedures, training manuals, samples of student’s work and other related items.

Any certificate earned.

Letter of reference from the organization.

A Gantt Char


Page 3 of 4

Portfolio format

1. Cover page - LIGHT GREEN

2. Documentation











Bachelor of Health Administration (Hons)

INDUSTRIAL TRAINING OHA674

Industrial Training Portfolio at (name of the organization)

Date of training

Title of Project

Prepared by


Date of submission

Arial, 16 Arial, 14 Arial, 16 Arial, 14 Arial, 16 Arial, 14


Page 4 of 4

C. OTHERS







7. Jika saudara/i menghadapi sebarang masalah dan ingin mendapatkan nasihat atau bantuan Fakulti, saudara/i bolehlah menghubungi research supervisor saudara/i .

8. Saudara/i hanya perlu berada di organisasi selama tempoh yang telah ditetapkan oleh pihak fakulti dan tidak boleh membuat sebarang pindaan pada tempoh tersebut. Walau bagaimanapun jika saudara/i ingin menyambung latihan dengan organisasi tersebut pihak Fakulti TIDAK akan bertanggungjawab ke atas saudara/i.






BM236/OEM651 Garis Panduan Untuk Pelajar

Page 1 of 4

Ijazah Sarjana Muda Pengurusan Majlis (Kepujian) (BM236) FAKULTI PENGURUSAN DAN PERNIAGAAN

A. TUGAS DAN TANGGUNGJAWAB







7. Jika saudara/i menghadapi sebarang masalah dan ingin mendapatkan nasihat atau bantuan Fakulti, saudara/i bolehlah menghubungi samada research supervisor saudara/i.

8. Saudara/i hanya perlu berada di organisasi selama tempoh yang telah ditetapkan oleh pihak fakulti dan tidak boleh membuat sebarang pindaan pada tempoh tersebut.Walau bagaimanapun jika saudara/i ingin menyambung latihan dengan organisasi tersebut pihak Fakulti TIDAK akan bertanggungjawab ke atas saudara/i.







Page 2 of 4

B. WRITTEN REPORT (PORTFOLIO)


I. STUDENT with EVENT

a. Cover page (YELLOW)


c. Acknowledgement

d. An executive summary (concise and effective summary of the entire report including conclusions and recommendations

e. Student's current resume

f. Company's background

g. Detailed description of student's role and responsibilities during the period of the training.

h. Description of event management process and student's analysis will include:

i. Select one (1) event

ii. Describe in detail the event procedure practiced

iii. Explain the problem/s of the event procedure

iv. Recommendations on solutions for the identified problems

v. Conclusion

i. List of References using the APA style

j. Evidences of student's participation which may include pictures of the office, office procedures, training manuals, samples of student's work and other related items.

k. Any certificate earned.

l. Two letters of reference from the organization.

m. A Gantt Chart.

Appendices


Page 3 of 4

II. STUDENT without EVENT

a. Cover page (YELLOW)


c. Acknowledgement

d. An executive summary (concise and effective summary of the entire report including conclusions and recommendations

e. Student's current resume

f. Company's background

g. Detailed description of student's role and responsibilities during the period of the training.

h. Description of office practices and procedures, OR office operational areas and student's analysis will include:

Define the nature and scope of the problem:

i. Select one (1) procedure/system

ii. Describe in detail the current system/procedure practiced

iii. Explain the problem/s of the current system/procedure (ii)

Explain how data are gathered and analyzed

Proposed the recommendations to overcome the problem faced by the current system/procedure (iii). Recommendations should be relevant, appropriate and innovative. Recommendations should be supported by six (6) academic citations.

Conclusion (sound and recapitulate the essence of the report)

i . List of References using the APA style

j. Evidences of student's participation which may include pictures of the office, office procedures, training manuals, samples of student's work and other related items.

k. Any certificate earned.

l. Two letters of reference from the organization.

m. A Gantt Chart.

Appendices


Page 4 of 4

Portfolio format

1. Cover page - YELLOW

2. Documentation










FACULTY OF BUSINESS AND MANAGEMENT Bachelor in Event Management (Hons)

BM236

OFFICE PRACTICUM OEM651

Office Practicum Portfolio at (name of the organization)

Date of training

Title of Project: Green Day Karnival

Prepared by


Date of submission

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