daftar isi mutu

7/26/2019 Daftar Isi Mutu

1/19

DAFTAR ISI

DAFTAR ISIBAB I PENDAHULUAN

I.LATAR BELAKANG II.TUJUAN III. TUJUAN RUANG LINGKUP PEDOMAN INDIKATOR UTUBAB II MUTU PELAYANAN KEPERAWATAN DI SARANA KESEHATAN

I.PENGERTIAN MUTU II.INDIKATOR KLINIK KEPERAWATAN

A.PENGERTIAN B.KARAKTERISTIK C.JENIS INDIKATOR BABIII INDIKATOR KLINIK MUTU PELAYANAN KEPERAWATAN DISARANA KESEHATAN

I.KESELAMATAN PASIEN (PATIENT SAFETY )

A. ANGKA KEJADIAN DEKUBITUSB. ANGKA KEJADIAN KESALAHAN PADA PEMBERIAN OBAT OLEH PERAWAT

C.ANGKA KEJADIAN PASIEN JATUH

D .ANGKA KEJADIAN CIDERA AKIBAT RESTRAIN

II.ANGKA KETERBATASAN PERAWATAN DIRI

III. TINGKAT KEPUASAN PASIEN DAN KELUARGA TERHADAP PELAYANANKEPERAWATAN

IV.KENYAMANAN

V. ANGKA KEJADIAN CEMAS

VI. PENGETAHUAN

A .PENGETAHUAN TENTANG PERAWATAN PENYAKITN YA

B .PERENCANAAN PASIEN PULANG

BABIV. PENUTUP

DAFTAR PUSTAKA

LAMPIRAN:1. TEORI

2. FORMAT PENGUKURAN MUTU PELEYANAN KEPERAWATAN


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BAB I

PENDAHULUAN

1. LATAR BELAKANG

Pe !"#$%#"# &e'e " "# "*"+" !"$,"# *"-, e !"#$%#"# #"',/#"+ 0"#$!e- % %"# e#,#$&" &"# &e'"*"-"# &e "%# *"# &e " %"# ,*% 'e " !"$,'e ," /-"#$ "$"- e-3% %* *e-" " &e'e " "# "'0"-"&" 0"#$ 'e ,#$$,4

,#$$,#0" U# %& e#5" ", % %"# e-'e!% *e "- e e# &e'e " "# RI e+"e#0%'%# -e#5"#" ' -" e$,' 0"#$ e %" -/$-" 6 -/$-" e !"#$%#"#

&e'e " "# 0"#$ e+" *, e " &"# e+"+%, Me# -, Ke'e " "##/.12789MENKES9SK9VIII92 ; Te# "#$ -e#5"#" ' -" e$,' De "- e e# Ke'e " "#

T" %# 2 ;42


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*,%&%- *e#$"# e#$$%# "&"# ? >"-,"!e+ 0", % ,# % -/'e' *"# /% % 9/%5/ e.

E>"+%"', % % e+"0"#"# &e e-"3" "# 'e+" " ,#, *,+"&'"#"&"# e+"+%, '%->e0"&-e*, "', -% " '"&, .D"-, % +" 12e0 "&-e*, "', !e+% *" " e !e-, $" !"-"# e+"0"#"#&e e-"3" "# !e- % % 'e5"-" &e'e+%-% "# &"-e#" '%->e0 "#0" !e-=/&%' "*"e>"+%"', ,# % *"# -/'e' .D"+" % "0" %# %& e#,#$&" &"# *"#

e e- " "#&"# % % e+"0"#"# &e e-"3" "# D,-e& /-" B,#" Pe+"0"#"#Ke e-"3" "# e-"'" e-+% %# %& e#0%'%# e*/ "# e#$%&%-"# ,#*,5" /-&+,#,& % % e+"0"#"# &e e-"3" "# -% " '"&, .Pe#0%'%#"# *,+"&%&"#!e-*"'"-&"# -,/-, "' "'"+" 0"#$ e# "*, ,'% *"# 'e-,#$ e- "*, *"+"

e+"0"#"# &e e-"3" "#.

I#*,&" /- &+,#,& &e e-"3" "# 0"#$ *,'%'%# e-% "&"# ,#*,5" /- % % ,#, "+

0"#$ *" " *,+"&'"#"&"# /+e e-"3" -% " '"&, .Pe#0%'%#"# *,+"&%&"#!e-*"'"-&"# -,/-, "' "'"+" 0"#$ e- "*, *"+" e+"0"#"# &e e-"3" "# .

I#*,&" /- &+,#,& &e e-"3" "# *,&e !"#$&"# *e#$"# " " "# &" ,"# +" e-" %- *"#,#=/- "', e+"+%, ,# e-#e De+ , -/5e' e#e " &"# ,#*,5" /- &+,#,& % ,5/!"+" "#$"# e- "*" ,#*,5" /- 0"#$ *, ,+, .T" " 'e+"# % 0"

e#0%'%# e*/ "# ,#*,5" /- &+,#,& &e e-"3" "# % ,5/!" e*/ "# *"#&/#',#0"', e*/ "# e-'e!% .

II.TUJUAN

".T% %"# % % Te- "# "%#0" -"& e& e+"0"#"# &e e-"3" "# 0"#$ !e- % % 'e'%", *e#$"#' "#*"- 0"#$ *, e " &"# .

!. T% %"# & %'%'

1.D, " " ,#0" &/#'e % % e+"0"#"# &e e-"3" "#

2.D, " " ,#0" ,#*,5" /- &+,#,& e+"0"#"# &e e-"3" "#

?.D, e " &"# ,#*,5" /- &+,#,& *"+" e+"&'"#""# e+"0"#"# &e e-"3" "#

8.D" " *, e " &"# ,#$&" &%"+, "' e+"0"#"# &e e-"3" "# .

III.RUANG LINGKUP PEDOMAN INDIKATOR MUTU

R%"#$ +,#$&% e*/ "# ,#*,5" /- % % e+"0"#"# &e e-"3" "# &+,#,& *, '"-"#"&e'e " "# e+, % , :


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K/#'e % % ,#*,5" /- &+,#,& % % e+"0"#"# &e e-"3" "# 0"#$ e-*,-,*"-,:&e'e+" " "# "',e# (*e5%!, %' &e'"+" "# e !e-,"# /!" "',e#

" % 5,*e-" e#$,&" "#) &e e-!" "'"# e-"3" "# *,-, &e %"'"#"',e# &e#0" "#"# (#0e-,) &e5e "'"# *"# e#$e " %"# 'e- " 5"-"e#$%&%-"#0".

Se!"$", e " " "# 0"#$ e+"#*"', "*" +" ,-"# *,%-",&"# %$" e/-, -,#$&"''e ," ,#*,5" /- &+,#,& *"# 5/# / 45/# / e#$%&%-"# 'e ," ,#*,5" /- &+,#,&.

BAB II

MUTU PELAYANAN KEPERAWATAN DI SARANA KESEHATAN1. PENGERTIAN MUTU

M% % e+"0"#"# &e e-"3" "# e-% "&"# &/ /#e e# ,#$ *"+" '0' ee+"0"#"# &e'e " "# 0"#$ !e-/-,e# "', &e "*" &+,e#.Pe#,+","# e- "*" &%"+, "'

&e e-"3" "# *, %+", 'e "& e-" F+,/-e#5e N,$ ,#$"+e ( /&/ e-"3" ).Be!e-" "" %# &e %*,"# e#$%&%-"# e- "*" &%"+, "' e+"0"#"# e-%' !e-&e !"#$

.P"*" " %# 1


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4 e e#% "# e- "*" &e!% % "#9&e e-+%"# 'e'%", *e#$"# " " 0"#$*, e-'0"-" &"# " "% *,

D,' "#*"-&"# (C-/'!0).

4P-/*%& 0"#$ !e-/-,e# "', "*" e+"#$$"#

4Ke " %"# *"-, '%" "% -/*%& " "% e+"0"#"# *"+" e e#% , &e!% % "#e+"#$$"#

!. Pe#$e- ,"# % % '"#$" +%"' e " , % % *" " *,"- ,&"# *"# *, e-" &"# *,&e e-"3" "# e+"+%, e-0" ""# 'e!"$", !e-,&% % % "*"+" :

4C"-,#$ 0"#$ e-% "&"# =/5%' 9,# , *"-, &e e-"3" "#

4Be-',=" -e+" ,>e %# %& 'e ," &+,e# *,#" ,' *"# 'e+"+% !e-%!" *"-, 3"& % &e3"& %

De#$"# &e %"'"# 0"#$ "-%' *,5" ", 'e'%", *e#$"# ' "#*"- -/ e',/#"+.

4Be-% " e#$"3"'"# *, "#" *, e-+%&"# *"+" +,#$&%#$"# 0"#$ &/ e , ,=

4Me-% "&"# "# "#$"# 0"#$ "-%' *, e-, " *"# *, e#% , /+e &e e-"3" "#

A*" ? ( ,$") "-e" "#$$%#$ "3"! % % *"+" e+"0"#"# 0"#$ "-%' e# "*,e- " ,"# % " " "*" 'e ," /-$"#,'"', &e e-"3" "# 0", %: "',e -"& ,', *"#-/ 9 e !,"0"#.U# %& "-e" "',e# % %

D,$" !"-&"# *e#$"# "'% "# &e e-"3" "# -"& ,', e#" ,+"# &,#e- "e-"3" 'e- " -/ *,$" !"-&"# *e#$"# e !,"0""# &e e-"3" "#.

II.INDIKATOR KLINIK KEPERAWATAN

A.Pe#$e- ,"#

I#*,&" /- "*"+" e#$%&%-"# ,*"& +"#$'%#$ '%" % " "% &/#*,', .I#*,&" /- %$"e %#0", "- , >"-,"!e+ 0"#$ e#%# %&&"# '" % &e5e#*e-%#$"# ',' e 0"#$

*" " *,$%#"&"# %# %& e#$%&%- e-%!" "# (G-ee# 1


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Be-*"'"-&"# e#$e- ,"# *," "' "&" *" " *, ', %+&"# !" 3" ,#*,5" /- &+,#,&&e e-"3" "# "*"+" '%" % >"-,"!e+ %# %& e#$%&%- *"# e#$e>"+%"', &%"+, "'

e+"0"#"# &e e-"3" "# *"# !e-*" "& e- "*" e+"0"#"# &e'e " "#

B.K"-"& e-,' ,&(!e+% *,%-",&"#)

K"-e& e-,' ,& *"-,'%" % ,#*,5" /- "*"+" :

1.S" , (>"+,*)

2.D" " *, e-5"0"

?.Pe&" ('e#', ,>e)

8.S e', ,&

;.Be- %!%#$"#(-e+">"#)

C.Je#,' ,#*,5" /-

P"*" " " e- " " *, e " &"# ,#*,5" /- &+,#,& 'e!"$", !e-,&% :

1.Ke'e+" " "# "',e# ( " ,e# '"=e 0)

P"',e# 0"#$ " "# *"-, &e "*,"# " % *e5%!, %' &e'"+" "# e !e-,"# /!"*"# 5,*e-" "&,!" .

-e' -",#.

2.Ke e-!" "'"# e-"3" "# *,-,

Ke!e-', "# *"# e-"3" "# *,-, e-% "&"# &e!% % "# *"'"- "#%'," 0"#$"-%' e- e#% ,

A$"- ,*"& , !%+ "'"+" +",# 'e!"$", "&,!" *"-, ,*"& e- e#% ,#0"&e!% % "# &e!e-', "# *"#

Pe-"3" "# *,-, .

?.Ke %"'"# "',e#

T,#$$,#0" &e %"'"# "',e# "e- "*" e+"0"#"# &e e-"3" "# 0"#$ *,"-" &"#.

8.Ke5e "'"#

Ce "' "*"+" e-"'"""# 3"'3"' &%" ,- " "% ,*"& #0" "# 'e"&"# 6"&"#e- "*, 'e'%" % 0"#$ *,-"'"&"# 'e!"$", "#5" "# .Ce "' 0"#$ "', "*"

'e e+" ,# e->e#', e#%-%#&"# &e5e "'"# 0"#$ *, %&%- e# "*, ,#*,5" /-&+,#,&.


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;.Ke#0" "#"#

R"'" #0" "# (5/ =/- ) "*"+" !e!"' *"-, -"'" #0e-, " "% #0e-, e-&/# -/+.

@. Pe#$e " %"#

'%" % -/'e' 0"#$ *, "&", 'e!"$", e#$"" !,+"# &e % %'"# *"+" "+e e#% , &e!% % "# "',e# %# %& &e'e %-#""# &e ,*% "# "',e# *"-, '" %e " e-"3" "# &e e " +",#0" .

BAB III

INDIKATOR KLINIK MUTU PELAYANAN KEPERAWATAN DI SARANA KESEHATAN.

1.KESELAMATAN PASIEN(PATIENT SAFETY)

A. A#$&" &e "*,"# *e5%!, %'.

De&%!, %' "*"+" ,' ,+" 0"#$ *, $%#"&"# %# %& e#$$" !"-&"#$"#$$%"# ,# e$-"', &%+, .

Te- "*, "&,!" e&"#"# $e'e&"# *"# " "% &/ !,#"', *, *"e-" &%+, *"# "-,#$"# *, !"3" #0" .

P"',e# 0"#$ !e-e',&/ *e5%!, %' "*"+" "',e# !"-% 'e e+" *,+"&%&"#e#$&" ,"# e,+,&, '" %

F"5 /- -e',&/ '!!:

1. Ke ,*"& " %"# !e-$e-"& "*" !"$,"# e- e# % *"-, %!% "# "!"# %"# 'e e- , "*" 5e*e-" e*%+" ' ,#"+,' " "% 5,*e-" &e "+" " "%

e#$"+" , e#0"&, #e%-/ "'&%+"-.2. U'", +"# % .?. M"+#% -,',9' " %' $, ,

8. Be-!"-,#$ +" " e#$"+" , e#e&"#"# *,'"+" '" % 9+e!, "-e" %!%+e!, *"-, 2 " *, e " ,*%- 9 e#$$%#""# &%-', -/*".;. Me#$"+" , &/#*,', &-/#,& 'e e- , DM e#0"&,@. I#&/# ,#e# %-,#e *"# =e'e' 0"#$ *" " e#0e!"!&"# ,-, "', &%+, "&,!"

&%+, 0"#$ +e !"!.

B.A#$&" &e "*,"# &e'"+" "# "*" e !e-,"# /!" /+e e-"3" .


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Ke "*,"# &e'"+" "# e !e-,"# /!" "*"+" &e'"+" "# 0"#$ e- "*,*"+" e#$/!" "# "',e#.

Ke "*,"# &e'"+" "# 0"#$ *, -"3" ,#" *" " e#$"&,!" &"# &e"*""#=" "+ " "% &e " ,"# .

Ke "*,"# #0"-,' 5,*e-" (KNC) &e "*,"# ,#, 'e!"$", "#*" !" 3" "*"#0"&e&%-"#$"# *"+"

S,' e e#$/!" "# "',e# *"# e#$"&,!" &"# &e$"$"+"# *"+" &e" "#"#"',e#.

Ke "*,"# ,*"& *, "-" &"# (KTD) " "% "*>e-'e e>e# "*"+" : '%" %&e "*,"# '"+" e !e-,"#

O!" 0"#$ e#$"&,!" &"# 5,*e-" ,*"& *, "-" &"# &"-e#" '%" % ,#*"&"#" "% &"-e#" ,*"&

Be- ,#*"&.

Ke "*,"# '"+" e !e-,"# /!" :'e'%", *e#$"# @ !e#"-:

1. S"+" "',e#

D,&"-e#"&"# '"+" #" " *"# ,*"& 'e'%", ,*"# , "' "*" e*,5"+ -e5/-*

2. S"+" 3"& %:

".Te-+" !" /!" (? e#, 'e e+" "*3"+ )

!.Pe !e-,"# /!" 0"#$ e-+"+% 5e " ( ? e#, 'e'%*" "*3"+ )

5. O!" ' / e " *, +"# % &"#.

?. S"+" 5"-" e !e-,"# 9-/% e:

A*"+" '"+" 5"-" e !e-,&"# /!"(O-"+ I# -">e#" I# -" %'5%+e- '%!5% "# I# -5% "#

D-, ) ,'"+: e !e-,"# I# -" %'5%+e- *, !e-,&"# 'e5"-" I# -">e#" *++.

8. S"+" */',':

4 */',' !e-+e!, :"*"+" ,&" /!" *,!e-,&"# e+e!, , */',' /!" 0"#$ *,-e'e &"# */& e-.

4 */',' &%-"#$ "*"+" ,&" */',' /!" 0"#$ *,!e-,&"# &%-"#$ *"-, */','0"#$ *,-e'e &"# */& e-.

;. S"+" /!"


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A*"+" /!" 0"#$ *, !e-,&"# &e "*" "',e# ,*"& 'e'%", *e#$"# 0"#$ *,-e'e &"# */& e-.

@. S"+" */&% e# "',

A*"+" */&% "# "', 0"#$ *,+"&%&"# ,*"& 'e'%", *e#$"# e+"&'"#""#

C.A#$&" &e "*,"# "',e# " % .

J" % e#$"&,!" &"# 5e*e-" ',& -"% " ',&/+/$,' *"# &e " ,"# "*""',e# %'," '" " *"#

Le!, *"-, @; " %#. P"',e# " % "*"+" "',e# *,%#, e-"3" "# "*"'"" ,' ,-" " "% %# e- "$" 0"#$ ,*"& *,'e!"!&"# /+e 'e-"#$"#' -/&e e ,+e '0 'e, %-e !" "0" &"-#" !"#0"&

A& ,>, "' .

D. A#$&" &e "*,"# 5,*e-" "&,!" -e' -",#

A*"+" 5,*e-" !e-% " +e5e "*" &%+, e- " % " "% "' ,-"', 0"#$*,"&,!" &"# /+e e "'"#$"#

Re' -",#.

II. ANGKA KETERBATASAN PERAWATAN DIRI

A#$&" ,*"& e- e#% ,#0" &e!% % "# "#*, !e- "&","#/,+e ,#$(e+, ,#"',) 0"#$ *,'e!"!&"#

O+e &e e-!" "'"# e-"3" "# *,-,. e e#% "# e-"3" "# *,-, "',e#0"#$ e#$"+" , &e e-

B" "'"# *,-, %# %& "#*, !e- "&","# *"# /,+e ,#$(e+, ,#"',).

III. TINGKAT KEPUASAN PASIEN DAN KELUARGA TERHADAP PELAYANANKEPERAWATAN.

Pe+"0"#"# &e e-"3" "# 'e!"$", e !e-, "'" e+"0"#"# &e'e " "#

'e ,#$$" &e %"'"#

e-% "&"# % %"# % " " *"+" e !e-,&"# e+"0"#"# 0"#$!e-&%"+, "'.Ke %"'"# "',e# "*"+" :

1. Te- e#% ,#0" &e!% % "# "',e# 9&e+%"-$" e- "*" e+"0"#"# 0"#$ *,"-" &"#

2. Pe-'e# "'e &e %"'"# "',e# e- "*" e+"0"#"# &e e-"3" "# .


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E+e "# ,#*,5" /- "*" '%->e0 e-*,-, *"-,:

A.Ke+e#$&" "# *"# &e e " "# ,#=/- "',

B. Pe#%-%#"# &e'"*"-"#

C. Pe-"3" -" ,+ -/=e'',/#"+

D. P"',e# e-"'" #0" "#

E. Te- ,#*"- *"-, !" "0"

F. Pe-"3" -" " *"# e " ,

IV. KENYAMANAN

A. A#$&" " "+"&'"#" "',e# #0e-,

T" "+"&'"#" #0e-, "*"+" e-% "&"# ,# , *"-, e+"0"#"#&e e-"3" "# .B%-%" e+"0"#"# &e "e-"3" "# *"+" e#" "+"&'"#""##0e-, "*"+" e-% "&"# ,#*,5" /- !%-%"

KUALITAS e+"0"#"#.

N0e-, "*"+" 'e#'"', " "% e-"'"""# ,*"& #0" "# 0"#$ !e-',=" '%! e& ,=0"#$ *,% "-"&"# 9*,

G" !"-&"# /+e "',e# *"# e-+% *, "#$"#, 9*,+"&%&"# " "+"&'"#" #0e-,.

B. A#$&" &e#0" "#"# "',e#

N0e-, e#$"&,!" &"# &e ,*"" "#"# "',e# .N0e-, "*"+" '%" %&/#*,', 0"#$ +e!, *"-,

D"-, 'e&e*"- 'e#'"', %#$$"+ 0"#$ *,'e!"!&"# /+e ' , %+%' e- e# %.

V. ANGKA KEJADIAN CEMAS

Ke "*,"# 5e "' *" " e e#$"-% , ' " %' &e'e " "# "',e# &"-e#"*" " e#0e!"!&"#

Ke ,*"" #"# !e- " !" #0" "-, -"3" *"# "',e# *" " e#5e*e-", *,-,/-"#$ +",# *"#

L,#$&%#$"#. Ce "' "*"+" e-"'""# 3"'43"' &%" ,- " "% ,*"& #0" "#'e"&"# 6"&"# e- "*,


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S%" % 0"#$ *,-"'"&"# 'e!"$", "#5" "#.

VI. PENGETAHUAN

A. Pe#$e " %"# e# "#$ e-"3" "# e#0"&, #0"

I#*,&" /- ,#, e#%# %&&"# &e %#$&,#"# "'"+" *"+" e !e-,&"#,#=/- "', e#$e " %"#

Ke "*" "',e# *,-%"#$ e-"3" "# .Pe#$e " %"# "*"+" &e " %"# "',e#e#$e " %, ,#=/- "', e# e#$ e-"3" "# e#0"&, #0".

B. Pe-e#5"#""# "',e# %+"#$

W"& % -"3" "',e# *, -%"#$ e e-$e#50 e# "*, +e!, e#*e& !e-&", "#*e#$"# e !,"0""#

Me'&, %# *e ,&,"# "',e# e " e !% % &"# "-"3" "# !,+" %+"#$&e-% " .Pe-e#5"#""#

Pe %+"#$"# *, %+", 'e "& "',e# "'%& .

BAB IV

PENUTUP

T%# %#"# "'0"-"&" e- "*" &e!% % "# "&"# e+"0"#"# -, " " ""%e+"0"#"# 0"#$ !e- % % ,#$$, e# "*, -,/-, "' *"+" e+"0"#"#

&e'e " "# .Pe+"0"#"# &e e-"3" "#

Me-% "&"# !"$,"# *"-, e+"0"#"# &e'e " "# *, -% " '"&, *, e#$"-% ,/+e % % e+"0"#"#

Ke e-"3" "# .Pe+"0"#"# &e e-"3" "# *,&" "&"# !e- % % " "!,+" e+"0"#"#&e e-"3" "# 0"#$ *,!e-,&"# 'e'%", *e#$"# ' "#*"- 0"#$ *, e " &"# .

Ke!e-"*""# ,#*,5" /- &+,#,& % % e+"0"#"# &e e-"3" "# !e- "#="" %# %&e#$%&%- % %

Pe+"0"#"# &e e-"3" "# *, -% " '"&, .


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D"+" "+ ,#, *, e-+%&"# &/ , e# , ,#"# -% " '"&, *"# 'e+%-%e-"3" 'e- " &"-0"3"# %# %& e e-!",&, " "% e#,#$&" &"# % %

+"0"#"#.

DAFTAR PUSTAKA

De &e' RI. 2 1. Pe %# %& e+"0"#"# I#*,&" /- M% % Pe+"0"#"# R% " S"&, J"&"- ".

G,++,e' D.A 1


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LAMPIRAN I

TEORI INDIKATOR KLINIK KEPERAWATAN

A. KESELAMATAN PASIEN (PATIENT SAFETY)

1.De&%!, %'

De&%!, %' "*"+" ,' ,+" 0"#$ *, $%#"&"# %# %& e#$$" !"-"&"# $"#$$%"#,# e$-"', &%+, .

K+"', &"', *e5%!, %' *, !"$, 8 ,#$&" 0", %:

A. K+"', &"', I e+, % , +" ,'"# e ,*e- ,'

B . K+"', &"', II e+, % , +" ,'"# e ,*e- ,' *"# *e- ,' .

C. K+"', &"', III Me+, % , +" ,'"# +e "& '%!5% "#.

D. K+"', &"', IV e+, % , +" ,'"# ="'5," *"# / / *" " '" ", %+"#$.

P"',e# 0"#$ !e-e',&/ *e5%!, %' "*"+" "',e# !"-% 'e e+" *,+"&%&"#*,+"&%&"# e#$&" ,"#

Me ,+,&, '" % " "% +e!, ="5 /- -e',&/ 'e!$", #!e-,&% :

". U'," +e!, *"-, 7; " %#

!. Ke ,*"& " %"# !e-$e-"& "*" !"$,"# e- e# % *"-, %!% "# "

!"# %"# 'e e- , "*" 5,*e-"

e*%++" ' ,#"+,' " "% 5,*e-" &e "+" " "% e#$"+" , e#0"&,#e%-/ %'5%+"-.

5. M"+#% -,', /!e', "'

*. Be-!"-,#$ +" " *, e " ,*%- " "% e#$$%#""# &%-', -/*".


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e. Me#$"+" , &/#*,', &-/#,& 'e e- , DM Pe#0"&, >"'&%+e-

=. I#&/# ,#e# %-,#e *"# =e'e' 0"#$ *" " e#0e!"!&"# ,-, "', &%+, "&,!" &%+,0"#$ +e !"!.

2. PASIEN JATUH

P"',e# !"" % "*"+" e-,' ,3" " % #0" "',e# *"-, e " ,*%- &e+"# "," "% e " +",#0"

Y"#$ +e!, -e#*" "*" '"" ,' ,-" " "% %# '"" "',e# e- "$" 0"#$ ,*"&*,'e!"!&"# /+e

Pe#0"&, ' /&e e ,+e '0 'e, %-e !" "0" &"-#" e-+"+% !"#0"& "& ,>, "'.

P"',e# 0"#$ !e-e',&/ " % "*"+" "',e# 0"#$ *,&" e$/-,&"# e %#0", '" %" "% +e!, ="5 /-

Re',&/ " % "*" '"" e#$&" ,"# &e e-"3" "# 'e!"$", !e-,&% :

". Pe#$&" ,"# ="5 /- -e',&/ ,# -,#',5

1.K"-"& e-,' ,& "',e# *"# =%#$', ',& % %

2.D,"$#/',' 9 e-%!" "# ',&

?.Me*,&"', *"# ,# e-"&', /!"

8.K/#*,', e# "+9 e#$$%#""# "+5/ /+

!. Pe#$&" ,"# ="5 /- -e',&/ e& -,#',&

1.K"-"& e-,' ,& +,#$&%#$"#

?. Re' -",#

Re' -",# "*"+" "+" !"# % 0"#$ *,$%#"&"# %# %& "!,+,'"', e-% " " %# %&"',e# !,#$%#$ *"#

D,'/-,e# "',.Re' -",# "#0" *, $%#"&"# !,+" e /*e +",# ,*"& e=e& ,=.

T% %"# *, "'"#$#0" -e' -",# "*"+"

4 Me#5e$" e-+e "'#0" IV +,#e !"+% "# +%&" " "% &" e e- 0"#$ e- "'"#$.4 Me#5e$" "',e# " % *"-, e " ,*%-

S"" e- "'"#$ -e -",# 0"#$ e-+% *, e- " ,&"# "*"+" :

1.S,-&%+"', e&' -e , "' "*e&%" " "% ,*"&

2 A*" " "% ,*"" $"#$$%"# e&' -e , "' &%+,


15/19

? J"#$"# "'"#$ -e' -",# "*" e&' -e , "' 0"#$ ,*"& !,'" !e-$e-"&

8 Ce& /',', -e' -",#.

8. Ke'"+" "# *"+" e !e-,"# /!" /+e e-"3"

Ke'"+" "# *"+" e !e-,"# /!" /+e e-"3" e- "*, ,&" e-"3" e+"&%&"#&e'"+" "# *"+"

P,#', @!e#"- *"+" e !e-,"# /!" 0", %:

1.Be#"- "',e#

2. Be#"- /!"

?. Be#"- 3"& % e !e-,"#

8. Be#"- */',' /!"

;. Be#"- 5"-" e !e-,"#

@.Be#"- */&% e# "',

Ke "*,"# &e'"+" "# e#$/!" "# "',e# 0"#$ *, -"3" ,#" *" " e#$"&,!" "&e"*""# =" "+

A "% &e " ,"#.

B. KETERBATASAN PERAWATAN DIRI

Ke!e-', "# *"# e-"3" "# *,-, e-% "&"# &e!% % "# *"'"- "#%'," 0"#$ "-%'e- e#% , "$"-

T,*"& , !,+ "'"+" +",# 'e!"$", "&,!" *"-, ,*"& e- e#% ,#0" &e!% % "#&e!e-', "# *"#

Pe-"3" "# *,-,.

C"-" 0"#$ *,+"&%&"# e-"3" %# %& e !"# % e e#% , e-"3" "# *,-, "',e#:

1. Me+"&%&"# ,#*"&"# &e e-"3" "# *,-, %# %& "',e# ( "&"#"#*, !e- "&","# *"#

E+, ,#"', 'e'%", /+" #/- "+)

2. Me !,#$!,#$ "',e# e+"&%&"# 'e!"$,"# e-"3" "#

?. Me !e-,&"# *%&%#$"# *"# "# %-"#

8. Me !e-,&"# +,#$&%#$"# 0"#$ &/#*%',=


16/19

;. Me#$" "-&"# "',e# e#$e " %"# " "% &e e-" ,+"#

T,#*"&"# &e e-"3" "# :

1. Me !"# % &e'e+%-% "# &e!% % "# e-"3" "# *,-,

2. Me !"# % 'e!"$,"# &e!% % "# &e e-"3" "#

?. M e !"# % *"+" !e# %& e#*,*,&"#

Pe-"# e-"3" *"+" e e#% , &e!% % "# e-"3" "# *,-, "',e#:

1. Pe !e-, e+"0"# &e'e " "#

2. Me#$e+/+" e-"3" "#

?. Se!"$", "#$$/ " , &e e-"3" "#.

C. KEPUASAN PASIEN

T,#$$,#0" ,#$&" &e %"'"# "',e# e- "*" e+"0"#"# &e e-"3" "# e-5" ", !,+"e- e#% ,#0"

Ke!% % "# "',e# 9&e+%"-"$" e- "*" e+"0"#"# &e e-"3" "# 0"#$ *, "-" &"#

T,#$&" &e %"'"# "',e# !e-*"'"-&"# '&"+" *,&", &"# *e#$"#e ',e#', e=e& , "' !,"0" *"#

Pe-,+"&% e-*,-, 6*"-, :

". Ke+e#$&" "# *"# &e e " "# ,#=/- "',

!.Pe#%-%#"# &e5e "'"#

5. Pe-"3" -" ,+ -/=e'',/#"+

*.P"',e# e-"'" #0" "#

e.Te- ,#*"- *"-, !" "0"

=.P-,>"50 e- "$"

$. Pe-"3" -" " *"# e " ,

D. KECEMASAN

Ce "' "*"+" e-"'""# 3"'43"' &%" ,- " "% ,*"& #0" "# 'e"&"# 4"&"#e- "*, '%" % 0"#$

D, -"'"&"# 'e!"$", "#5" "#.


17/19

S&"+" "',e# 5e "'(141 ):

1. 41 :Ce "' -,#$"# " % e e5" &"# "'"+" 'e#*,-,

2. @47: Ce "' 'e*"#$ " % e+"&%&"# "-" "#

?. ?4;: Ce "' !e-" " % !e- ,&,- %# %& "+ &e5,+

8. 142: P"#,& &e ,+"#$"# &e#*"+, *,-, ,*"& " % e+"&%&"# " " %#

E. KENYAMANAN

R"'" #0" "# ( 5/ =/- ) "*"+" !e!"' *"-, -"'" #0e-, " "% #0e-, e-&/# -/+.R"'"#0e-, e-% "&"# 'e!%" -"'"9e /', 0"#$ ,*"& e#0e#"$&"# .

T,$" ="5 /- 0"#$ *" e#0e!"!&"# ,*"& "*e&%" #0" "#" e e# #0e-, 0", %:

1. T,*"& "*e&%" #0" e#$ &" ,"# #0e-,

2. P/ e#',"+ -e',&/ *"-, e#$/!" "# #0e-,

?. Pe#$$%#""# 0"#$ e-!" "' 9'e*,&, *"-, ,# e->e#', #/#4="- "&/+/$, *"+"

M"#" e e# #0e-,.

F.PENGETAHUAN

I#*,&" /- e#$e " %"# e-*,-,4*"-, e#$e " %"# e# "#$ e#0"&, #0" *"#*,'5 "-* +"##,#$.

D,'5 "-$e +"##,#$ "*"+" '%" % -/'e' 0"#$ *, "&", 'e!"$", e#$" !,+"#&e % %'"# *"+" "+ e e#% , &e!% % " "',e# &e'e %-#""# e- ,#*" "#

"',e# *"-, '" % e " e-"3" "# &eTe " 0"#$ +",##0" (*"+" e-e#5"#""#e %+"#$"# "',e#)

Pe-e#5"#""# "',e# %+"#$ :

1.I*e# , &"', e#$e#", ,#*,5" /- -e',&/ ,#$$, 0"#$ %#$&,# e- "*, "*"e-e#5"#""#

Pe %+"#$"# "',e#.

2.K" , =%#$', ',& *"# e# "+ 0"#$ *, !% % &"# %# %& e+"&'"#"&"# &e$," "# 'e "-,6 "-

?. I*e# , &"', &e %#$&,#"# +" " e-"3" "#


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8. K" , &/#*,', ',e# *"# e-%!" "# 6 e-%!" "# 0"#$ %#$&,# e- "*,

;. Ce& " ,#"# !,"0" 0"#$ *, $%#"&"# /+e "',e#

@. I*e# , &"',&"# -"#' /- "', 0"#$ "&"# *, $%#"&"# %+"#$ /+e "',e#

7. I *e# , &"',&"# &e!% % "# "',e# e# e#$ -/$-" e#$/!" "# (*/',' /!" +" "e-" 0 *"#

E=e& '" ,#$#0")

PEDOMANINDIKATOR MUTU PELAYANAN

KEPERAWATANDI RUMAH SAKIT CITAMA


19/19

daftar isi mutu

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