xi

DAFTAR ISI

HALAMAN JUDUL ...................................................................................... i

SURAT PERNYATAAN BEBAS PLAGIARISME ................................... ii

HALAMAN PERSETUJUAN ...................................................................... iii

HALAMAN PENGESAHAN........................................................................ iv

ABSTRAK ...................................................................................................... v

ABSTRACK ................................................................................................... vi

MOTTO DAN HALAMAN PERSEMBAHAN .......................................... vii

KATA PENGANTAR.................................................................................... viii

DAFTAR ISI................................................................................................... xi

DAFTAR TABEL .......................................................................................... xv

DAFTAR GAMBAR...................................................................................... xvi

DAFTAR LAMPIRAN .................................................................................. xvii

BAB I PENDAHULUAN .......................................................................... 1

A. Latar Belakang.......................................................................... 1

B. Rumusan Masalah .................................................................... 6

C. Tujuan....................................................................................... 7

D. Manfaat Penelitian.................................................................... 8

BAB II TINJAUAN PUSTAKA ................................................................ 9

A. Tinjauan Teori .......................................................................... 9

xii

1. Komunikasi Terapeutik ..................................................... 9

a. Pengertian................................................................... 9

b. Tujuan Komunikasi Terapeutik.................................. 10

c. Prinsip Dasar Komunikasi Terapeutik ....................... 11

d. Teknik Komunikasi Terapeutik.................................. 12

e. Sikap Perawat dalam Komunikasi Terapeutik ........... 17

f. Faktor yang Mempengaruhi Pelaksanaan

Komunikasi Terapeutik .............................................. 17

g. Karakteristik Perawat ................................................. 20

2. Supervisi ............................................................................ 21

a. Pengertian................................................................... 21

b. Tujuan dan Manfaat Supervisi ................................... 22

c. Sasaran Supervisi ....................................................... 23

d. Frekuensi Pelaksanaan Supervisi ............................... 24

e. Pelaksana Supervisi.................................................... 25

f. Teknik Supervisi ........................................................ 26

j. Kompetensi Supervisor Keperawatan ........................ 33

B. Kerangka Teori ......................................................................... 37

C. Hipotesis ................................................................................... 38

BAB III METODE PENELITIAN ............................................................. 39

A. Kerangka Konsep ..................................................................... 39

B. Variabel Penelitian ................................................................... 39

C. Jenis dan Desain Penelitian ...................................................... 39

xiii

D. Populasi dan Sampel Penelitian................................................ 40

E. Tempat dan Waktu Penelitian .................................................. 42

F. Definisi Operasional ................................................................ 42

G. Instrumen atau Alat Pengumpulan Data................................... 44

H. Metode Pengumpulan Data ...................................................... 47

I. Teknik Pengolahan dan Analisa Data....................................... 48

J. Etika Penelitian......................................................................... 50

BAB IV HASIL PENELITIAN................................................................... 53

A. Gambaran Umum Penelitian .................................................... 53

B. Karakteristik Responden .......................................................... 53

1. Usia.................................................................................... 53

2. Jenis Kelamin .................................................................... 54

3. Pendidikan ......................................................................... 55

C. Analisa Univariat...................................................................... 55

1. Supervisi Kepala Ruang .................................................... 55

2. Pelaksanaan Komunikasi Terapeutik ................................ 56

D. Analisa Bivariat ........................................................................ 56

BAB V PEMBAHASAN............................................................................. 59

A. Karakteristik Responden .......................................................... 59

1. Usia.................................................................................... 59

2. Jenis Kelamin .................................................................... 61

3. Pendidikan ......................................................................... 62

B. Supervisi Kepala ruang............................................................. 63

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C. Komunikasi Terapeutik ............................................................ 66

D. Hubungan Supervisi Kepala Ruang Dengan Pelaksanaan

Komunikasi Terapeutik ............................................................ 67

E. Keterbatasan Penelitian ............................................................ 70

F. Implikasi Keperawatan............................................................. 70

BAB VI SIMPULAN DAN SARAN ............................................................. 71

A. Simpulan................................................................................... 71

B. Saran ......................................................................................... 72

DAFTAR PUSTAKA..................................................................................... 73

LAMPIRAN

xv

DAFTAR TABEL

Tabel 3. 1. Definisi Operasional .................................................................. 43

Tabel 4. 1. Distribusi Frekuensi Responden berdasarakan Usia (n=118)..... 54

Tabel 4. 2. Distribusi Frekuensi Responden berdasarakan Jenis Kelamin

(n=118)........................................................................................ 54

Tabel 4. 3. Distribusi Frekuensi Responden berdasarakan Pendidikan

(n=118)........................................................................................ 55

Tabel 4. 4. Distribusi Frekuensi Responden berdasarkan Supervisi Kepala

Ruang (n=118) ............................................................................ 55

Tabel 4. 5. Distribusi Frekuensi Responden berdasarkan Pelaksanaan

Komunikasi Terapeutik (n=118)................................................. 56

Tabel 4. 6. Hasil Uji Hubungan Antara Supervisi Kepala Ruang dengan

Pelaksanaan Komunikasi Terapeutik (n=118)............................ 57

Tabel 4. 7. Hasil Uji Keeratan Hubungan Antara Supervisi Kepala Ruang

dengan Pelaksanaan Komunikasi Terapeutik ............................. 57

xvi

DAFTAR GAMBAR

Gambar 2. 1. Kerangka Teori........................................................................... 37

Gambar 3. 1. Kerangka Konsep ....................................................................... 39

xvii

DAFTAR LAMPIRAN

Lampiran 1. Surat Permohonan Ijin Survey Pendahuluan

Lampiran 2. Surat Permohonan Uji Validitas

Lampiran 3. Surat Permohonan Penelitian

Lampiran 4. Surat Keterangan Lolos Uji Etik

Lampiran 5. Surat Permohonan Menjadi Responden

Lampiran 6. Surat Persetujuan Menjadi Responden (Informed Consent)

Lampiran 7. Kuesioner Penelitian

Lampiran 8. Hasil Uji Validitas dan Reliabilitas

Lampiran 9. Hasil Penelitian

Lampiran 10. Jadwal Penelitian

Lampiran 11. Lembar Konsultasi Bimbingan Skripsi

Lampiran 12. Daftar Riwayat Hidup