uitm website user satisfaction survey 2017 kajian kepuasan ... · to access the portal (eg:...

UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM

2017 (http://www.uitm.edu.my)

Q1 I have answered a survey of User Satisfaction of UiTM

Website 2016: Saya pernah menjawab soalan Kajian

Kepuasan Pengguna Laman Web UiTM 2016:

Answered: 1,473 Skipped: 0

Yes / Ya 43.38%

No/ Tidak 56.62%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Yes / Ya (1) 43.38% 639

No/ Tidak (2) 56.62% 834

Total 1,473

BASIC STATISTICS

Minimum Maximum Median Mean Standard Deviation

1.00 2.00 2.00 1.57 0.50

1 / 49



Q2 Gender / Jantina:


Male / Lelaki 36.32% (535)

Female / Perempuan 63.68% (938)


Female / Perempuan (1) 63.68% 938

Male / Lelaki (2) 36.32% 535

Total 1,473

BASIC STATISTICS


1.00 2.00 1.00 1.36 0.48

2 / 49



Q3 Age / Umur:

100%


80%

60%

58.72%

40%

20% 0.88% 10.93%

26.14% 3.33%

0%

≤ 18 years 19 - 25 26 - 40 41 - 55 ≥ 56 years

old / tahun years old / years old / years old / old / tahun

tahun tahun tahun


≤ 18 years old / tahun (1) 0.88% 13

19 - 25 years old / tahun (2) 10.93% 161

26 - 40 years old / tahun (3) 58.72% 865

41 - 55 years old / tahun (4) 26.14% 385

≥ 56 years old / tahun (5) 3.33% 49

Total 1,473

BASIC STATISTICS


1.00 5.00 3.00 3.20 0.71

3 / 49



Q4 User status / Status pengguna:General

100% Answered: 1,473 Skipped: 0

80% 88.19%

60%

40%

20% 9.71% 1.29% 0.81%

0%

UiTM student / UiTM staff / UiTM alumni / General public

Pelajar UiTM Staf UiTM Alumni UiTM / Orang awam


UiTM student / Pelajar UiTM (1) 9.71% 143

UiTM staff / Staf UiTM (2) 88.19% 1,299

UiTM alumni / Alumni UiTM (3) 1.29% 19

General public / Orang awam (4) 0.81% 12

Total 1,473

BASIC STATISTICS

Minimum Maximum Median Mean Standard Deviation 1.00 4.00 2.00 1.93 0.37

4 / 49



Q5 If your answer as general public, state your status: /Jika

jawapan sebagai orang awam, nyatakan status anda :

Answered: 12 Skipped: 1,461 100%

80%

60%

40% 33.33%

25.00%

16.67% 16.67%

20% 8.33%

0%

Student / Government Private Self-employed Not working

Pelajar servant / sector / Bekerja / Tidak

Kakitangan workers / sendiri bekerja

Awam Pekerja...


Student / Pelajar (1) 25.00% 3

Government servant / Kakitangan Awam (2) 16.67% 2

Private sector workers / Pekerja Sektor Swasta (3) 16.67% 2

Self-employed / Bekerja sendiri (4) 8.33% 1

Not working / Tidak bekerja (5) 33.33% 4

Total 12

BASIC STATISTICS


5 / 49



Q6 State your reasons for visiting UiTM's website: Nyatakan

sebab anda melawat laman web UiTM: (You can state more

than one / Anda boleh nyatakan lebih dari satu)


To access the 94.98%

portal (eg:...

To access 75.04%

information ...

To download 75.11%

documents /...

To look for 59.41%

news /...

To search for 33. 80%

research /...

To browse the 27.86%

website / ou...

Other (please 2.19%

specify) /...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


94.98%

To access the portal (eg: Webmail, Staff Portal, FinePortal, SIMS, ICRESS) Untuk mencapai portal (contoh: Webmail, 1,343

Portal staf, FinePortal, SIMS, ICRESS) (1)

75.04%

To access information in the staff directoryUntuk mencapai maklumat dalam direktori staf (2) 1,061

75.11%

To download documents / formsUntuk memuat turun dokumen / borang (3) 1,062

59.41%

To look for news / announcements / events activitiesUntuk melihat berita / pengumuman / aktitivi acara (4) 840

33.80%

To search for research / academic materialsUntuk mencari bahan penyelidikan / akademik (5) 478

27.86%

To browse the website / out of curiousitySekadar meninjau / sekadar ingin tahu (6) 394

Other (please specify) / Lain-lain (nyatakan) (7) 2.19% 31

Total Respondents: 1,414

BASIC STATISTICS




Q7 Rate your level of satisfaction with the UiTM's website:

Nilaikan tahap kepuasan hati dengan laman web UiTM:

Answered: 1,414 Skipped: 59 100%

80%

62.31%

60%

40%

20.37%

13.72%

20%

3.04% 0.57%

0%

Very

Somewhat Neutral / Somewhat Very

satisfied / satisfied / Neutral dissatisfied dissatisfied

Sangat Berpuas hati / Tidak / Sangat

berpuas hati berpuas hati tidak berp...


Very satisfied / Sangat berpuas hati (1) 20.37% 288

Somewhat satisfied / Berpuas hati (2) 62.31% 881

Neutral / Neutral (3) 13.72% 194

Somewhat dissatisfied / Tidak berpuas hati (4) 3.04% 43

Very dissatisfied / Sangat tidak berpuas hati (5) 0.57% 8

Total 1,414

BASIC STATISTICS


8 / 49



Q8 I visit UiTM's website : Saya melawat laman web UiTM :

Daily (at

least once p...

Weekly (at

least once a...

Monthly (1 – 2

times a mont...

Quarterly (3 – 4 times a ye...

Annually (1 –

2 times a ye...

Visited 2 – 3

times before...

This is my

first visit ...

Other (please

specify) /...

7.07%

1.91%

0.28%

0.71%

0.50%

1.27%


67.54%

20.72%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Daily (at least once per day) / Harian (sekurang-kurangnya sekali sehari) (1) 67.54% 955

Weekly (at least once a week) / Mingguan (sekurang-kurangnya sekali seminggu) (2) 20.72% 293

Monthly (1 – 2 times a month) / Setiap bulan (1 – 2 kali sebulan) (3) 7.07% 100

Quarterly (3 – 4 times a year) / Setiap suku tahun (3 – 4 kali dalam setahun) (4) 1.91% 27

Annually (1 – 2 times a year) / Setiap tahun (1 – 2 kali dalam setahun) (5) 0.28% 4

Visited 2 – 3 times before / Telah melawat 2 – 3 kali sebelum ini (6) 0.71% 10

This is my first visit / Lawatan yang pertama kali (7) 0.50% 7


Total 1,414

BASIC STATISTICS




Q9 I use the following tools to access UiTM's website: Saya

menggunakan alat berikut untuk mencapai laman web UiTM : (You

can tick (√) more than one / Anda boleh menjawab lebih dari satu)


80%

61.74% 86.00%

60%

44.13%

40%

20%

11.10%

1.20%

0%

Smartphone / Tablet / Notebook / Desktop / Other

Telefon Tablet Komputer riba Komputer (please

pintar peribadi specify) /

Lain-lain...


Smartphone / Telefon pintar (1) 61.74% 873

Tablet / Tablet (2) 11.10% 157

Notebook / Komputer riba (3) 44.13% 624

Desktop / Komputer peribadi (4) 86.00% 1,216


Total Respondents: 1,414

BASIC STATISTICS




Q10 Describe your experience in navigating/searching UiTM's

website: Huraikan pengalaman anda dalam bernavigasi/

mencari laman web UiTM:


I was able to 48.51% find exactly...

I was able to

42.32%

find a part ...

I was able to 4.13%

find somethi...

I had no 1.99%

specific age...

I was not able 1.85%

to find what...

Other (please 1.21%

specify) /...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


48.51%

I was able to find exactly what I was looking forSaya dapat mencari apa yang saya cari (1) 682

42.32%

I was able to find a part of what I was looking forSaya dapat mencari sebahagian daripada apa yang dicari (2) 595

I was able to find something better than what I was looking forSaya dapat mencari sesuatu yang lebih baik daripada 4.13% 58

apa yang dicari (3)

I had no specific agenda in mind when I visitedSaya tidak mempunyai agenda tertentu dalam fikiran ketika melawat 1.99% 28

(4)

I was not able to find what I was looking forSaya tidak dapat mencari apa yang saya cari (5) 1.85% 26


Total 1,406

BASIC STATISTICS


UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM 2017

(http://www.uitm.edu.my)

Q11 Rate your satisfaction with the following features of UiTM's

website: Nilaikan tahap kepuasan hati anda terhadap ciri-ciri laman

web UiTM berikut:


80%

60%

40%

20%

0%

The Having the The clarity Accuracy of Design

consistency “one look and of the information Layout

of feel” displayed Paparan Rekabentuk

informatio... presentati... informatio... maklumat y...

Very dissatisfied Sangat tidak berpuas hati Somewhat dissatisfiedTidak berpuas hati NeutralNeutral

Somewhat satisfiedBerpuas hati Very satisfiedSangat berpuas hati

Very Somewhat NeutralNeutral Somewhat Very Total Weighted

dissatisfied dissatisfiedTidak (3) satisfiedBerpuas satisfiedSangat Average

Sangat berpuas hati (2) hati (4) berpuas hati

tidak (5)

berpuas

hati (1)

The consistency of 2.17% 10.97% 18.12% 57.55% 11.19% information display 30 152 251 797 155 1,385 2.96

(eg: about courses,

faculties, research

centre, program,

etc) Paparan

maklumat yang

konsisten (contoh:

mengenai kursus,

program, fakulti,

penyelidikan dan

lain-lain)

Having the “one 2.68% 10.35% 24.17% 49.20% 13.60% look and feel” 37 143 334 680 188 1,382 2.98

presentation

Mempunyai

persembahan yang

“one look and feel”

The clarity of the 2.98% 11.54% 18.07% 51.89% 15.53% displayed 41 159 249 715 214 1,378 2.98

information Paparan

maklumat yang jelas

Accuracy of 3.41% 9.93% 22.68% 50.00% 13.99% information Paparan 47 137 313 690 193 1,380 2.97

maklumat yang

tepat

Design Layout 3.48% 9.13% 19.28% 49.49% 18.62% Rekabentuk 48 126 266 683 257 1,380 3.03

Basic Statistics




The consistency of information display (eg: about courses, faculties, research centre, program, etc) Paparan maklumat yang konsisten 1.00 5.00 4.00 3.65 0.90

(contoh: mengenai kursus, program, fakulti, penyelidikan dan lain-lain)

Having the “one look and feel” presentation Mempunyai persembahan yang “one look and feel” 1.00 5.00 4.00 3.61 0.94

The clarity of the displayed information Paparan maklumat yang jelas 1.00 5.00 4.00 3.65 0.97

Accuracy of information Paparan maklumat yang tepat 1.00 5.00 4.00 3.61 0.96

Design Layout Rekabentuk 1.00 5.00 4.00 3.71 0.99



Q13 How likely is it that you would recommend UiTM Website

to a friend or colleague?


80%

60%

47.47%

40%

25.50%

27.03%

20%

0%

Detractors (0-6)

Passives (7-8) Promoters (9-10)

DETRACTORS (0-6) PASSIVES (7-8) PROMOTERS (9-10) NET PROMOTER® SCORE

25.50% 47.47% 27.03% 2 317 590 336

BASIC STATISTICS


1.00 11.00 9.00 8.45 1.75

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