perkhidmatan pos dan kurier buku maklumat statistik … · angka-angka awalan dicondongkan. ......

Buku Maklumat StatistikPERKHIDMATAN POS DAN KURIER

POSTAL AND COURIER SERVICEPocket Book of Statistics

2017

© MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION, 2017

The information or material in this publication is protected under copyright and save where otherwise stated, may be reproduced for non-commercial use provided it is reproduced accurately and not used in a misleading context. Where any material is reproduced, Malaysian Communications and Multimedia Commission (MCMC), as the source of the material must be identi�ed and copyright status acknowledged.

The permission to reproduced does not extend to any information or material the copyright of which belongs to any other person, organisation or third party. Authorisation or permission to reproduce such information or material must be obtained from the copyright holders concerned.

This work is based on sources believed to be reliable, but MCMC does not warrant the accuracy or completeness of any information for any purpose and cannot accept responsibility for any error or omission.

Published by Malaysian Communications and Multimedia CommissionMCMC Tower 1,Jalan Impact, Cyber 663000 Cyberjaya, Selangor Darul EhsanTel: +603 8688 8000 Fax: +603 8688 1000Aduan MCMC: 1-800-188-030http://www.mcmc.gov.my

Design and Printed by:WellAd Communications Sdn Bhd

PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS

OBJEKTIF POLISI KEBANGSAANNATIONAL POLICY OBJECTIVE

SKMM telah dipertanggungjawabkan untuk melaksanakan objektif polisi yang berikut bagi industri perkhidmatan pos:

Untuk menjamin penyediaan perkhidmatan sejagat yang murah dan berkualiti;Untuk menggalakkan perkembangan industri perkhidmatan pos yang berdaya saing dan inovatif;Memperkenalkan Malaysia sebagai pusat global dan hab bagi perkhidmatan pos;Mengawal selia bagi kepentingan para pengguna dalam jangka masa panjang;Menggalakkan keyakinan pengguna yang tinggi terhadap perkhidmatan yang diberikan dalam industri pos;Memastikan keselamatan para pekerja industri perkhidmatan pos, artikel-artikel pos dan jaringan pos;Peka terhadap persekitaran teknikal, ekonomi dan sosial serta keperluan pengguna;Memastikan persaingan yang adil di kalangan pihak yang terlibat dalam industri perkhidmatan pos di Malaysia.

The Commission has been entrusted to promote the following policy objectives for the postal services industry:

To safeguard the provision of affordable and quality universal service;To promote the growth of a competitive and innovative postal services industry;To establish Malaysia as a major global centre and hub for postal services;To regulate for the long-term benefit of the user;To promote a high level of consumer confidence in service delivery by the postal services industry;To ensure the security of postal service industry workers and the security of postal articles and the postal network;To respond to the technical, economic and social environment and the needs of consumers;To ensure fair competition amongst the parties involved in the postal services industry in Malaysia.

I

••••••••

••••••••

NOTA

Statistik mengenai perkhidmatan kurier adalah hasil daripada Kajian Perkhidmatan Kurier yang dijalankan setiap suku tahun oleh SuruhanjayaKomunikasi dan Multimedia Malaysia (MCMC). Kajian ini meliputi hanya 10 daripada syarikat kurier yang terbesar dari segi pendapatan.

Sekiranya sesuatu jadual tidak diikuti dengan nota tentang sumber data, maka seluruh data yang terkandung di dalamnya berpunca semata-matadaripada MCMC.

Angka-angka awalan dicondongkan. Angka-angka yang dipinda digariskan.

Jumlah campuran mungkin berbeza kerana pembundaran.

Simbol dan singkatan

II PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS

MCMC

DOSM

UPU

...

- Suruhajaya dan Komunikasi Multimedia Malaysia

- Jabatan Perangkaan Malaysia

- Universal Postal Union

- Data tidak dikutip

NOTE


The statistics relating to courier service were collected from the quarterly Survey of Courier Companies canvassed by the Malaysian Communications andMultimedia Commission (MCMC). The survey covered only the top 10 courier companies in terms of revenue.

Where a table is not accompanied by a source acknowledgement, that table carries data that emanated solely from MCMC.

Preliminary figures are italicised. Revised figures are underlined.

The added total may differ due rounding.

Symbol and abbreviation

III

MCMC

DOSM

UPU

...

- Malaysian Communications and Multimedia Commission

- Department of Statistics Malaysia

- Universal Postal Union

- Data not yet collected

KANDUNGANCONTENTS

Petunjuk-petunjuk Asas MalaysiaMalaysia Basic Indicator

PERKHIDMATAN POSPOSTAL SERVICE

Infrastruktur PosPostal Infrastructure

Infrastruktur Pos (samb)Postal Infrastructure (cont’d)

Pejabat Pos Mengikut NegeriPost Office by State

Tenaga Kerja PosPostal Employment

3

7

8

11

13

1

2

2

3

4

OBJEKTIF POLISI KEBANGSAANNATIONAL POLICY OBJECTIVE

NOTANOTE

PETUNJUK-PETUNJUK ASAS MALAYSIAMALAYSIA BASIC INDICATORS

I

II-III

Penghantaran PosPostal Delivery

Penghantaran Pos (samb)Postal Delivery (cont’d)

Liputan dan Perkhidmatan Pejabat PosPostal Coverage and Service

Kenderaan PosPostal Vehicle

Mesin PosPostal Machine

Trafik PosPostal Traffic

Trafik Pos (samb)Postal Traffic (cont’d)

Trafik Pos - Layanan KhasPostal Traffic - Special Treatment

Perkhidmatan Bungkusan PosPostal Parcel Service

15

16

18

19

21

22

24

25

26

5

5

6

7

8

9

9

10

11

Perkhidmatan KewanganFinancial Service

FilateliPhilately

Kedudukan Malaysia Dalam Indeks Berkaitan PosMalaysia Ranking for Postal Related Index

PERKHIDMATAN KURIERCOURIER SERVICE

Bilangan Lesen KurierNumber of Courier License

Infrastruktur KurierCourier Infrastructure

Infrastruktur Kurier Mengikut NegeriCourier Infrastructure by State

Tenaga Kerja KurierCourier Employment

Kenderaan KurierCourier Vehicle

Trafik KurierCourier Traffic

27

28

30

33

34

38

39

41

43

12

13

14

15

16

17

18

19

20

Muka surat ini sengaja dibiarkan kosongThis page is intentionally left blank

PETUNJUK-PETUNJUKASAS MALAYSIA

MALAYSIA BASIC INDICATOR

PETUNJUK-PETUNJUK ASAS MALAYSIAMALAYSIA BASIC INDICATOR

1

Sumber / Source : DOSM, MCMC

TahunYear

2016

2017

SukuQuarter

1

4

234

Penduduk Population

(juta/million)

31.07

31.9532.0532.1532.26

Isi rumahHousehold

a b

c

d

(‘000)

7,599

7,7927,8177,8427,868

Harga semasaCurrent price

(RM bilion/billion)

328.6

324.6329.5342.8355.7

Harga malarConstant price

(RM bilion/billion)

290.6

280.1287.2298.6307.9

Indeks Harga Pengguna (IHP)Consumer Price Index (CPI)

115.2

119.2119.1119.2119.5

Keluaran Dalam Negara Kasar (KDNK)Gross Domestic Product (GDP)


3

Nota penjelasan:Explanatory note:

Unjuran penduduk seperti pada penghujung tempoh berdasarkan Banci 2010Population projection as at end of period, based on Census 2010

Bilangan isi rumah diperolehi dengan membahagikan bilangan penduduk dengan purata saiz isi rumahNumber of household derived by dividing populations by average household size

Tahun asas adalah 2010Base year is 2010

Tahun asas adalah 2010IHP bagi sesuatu suku tahun merujuk kepada indeks purata dari 1 Januari hingga hujung suku tahun tersebutBase year is 2010the CPI reported against a quarter, refers to the average index for the period spanning 1st January to the end of that quarter

a.

b.

c.

d.


4

PERKHIDMATAN POSPOSTAL SERVICE

INFRASTRUKTUR POSPOSTAL INFRASTRUCTURE

2

2014

2015

2016

2017

TahunYear

a a b

702

700

700

694

Pejabat pos Post office

259

230

227

227

Pejabat pos mini Mini post office

114

112

113

107

2,269

2,129

1,162

1,112

28

30

32

32

Agen posPostal agent

Wakil setemStamp vendor

Pos bergerakMobile post office

7

Suku tahunan 20172017 in quarter

1

2

3

4

700

699

699

694

227

228

228

227

107

107

107

107

1,146

1,133

1,130

1,112

32

32

32

32

Sumber / Source : DOSM, MCMC


INFRASTRUKTUR POS (samb)POSTAL INFRASTRUCTURE (cont’d)


2


1

2

3

4

700

699

699

694

29

29

29

29

1

1

1

1

2014

2015

2016

2017

TahunYear

702

700

700

694

Pejabat pos yang menerima transaksi kewanganPost office accepting financial transaction

29

29

29

29

Pejabat pengasinganSorting office

1

1

1

1

Pejabat pertukaran asingInternational office of exchange

c d

Sumber / Source : Pos Malaysia Berhad

8


Pejabat pos merujuk kepada pejabat pos dengan sistem dalam talianPost office refers to post office with online system

Pejabat pos bergerak merujuk kepada pejabat pos yang terdapat di dalam kereta api, kenderaan pengangkutan jalan atau bot yang memberi perkhidmatan di kawasan yang tidak mempunyai pejabat pos tetap. Mereka menghantar surat dan menyediakan perkhidmatan kaunter pejabat pos. Ini termasuk pekerja penghantaran luar bandar yang menyediakan perkhidmatan kaunter pejabat pos di dalam perjalanan mereka. Pengguna boleh mendepositkan bungkusan, surat atau item ekspres dengan mereka atau membuat pembayaran kepada merekaMobile post office refers to post offices installed in a train, a road transport vehicle or a boat which serve regions without permanent post offices. They deliver mail and offer post office counter services. This category also includes rural delivery staff providing post office counter services on their rounds. Users can deposit parcels, letters or express items with them or make payments to them

Pejabat pos yang menerima transaksi kewangan termasuk pejabat pos tetap dan pejabat pos bergerak (termasuk pekerja penghantaran luar bandar) yang menyediakan perkhidmatan kewangan (pesanan wang, bayar waktu terima (COD), pembayaran, dan lain-lain.)Post offices accepting financial transactions include permanent offices and mobile offices (including rural delivery personnel) providing financial services (money orders, COD, payments, etc.)

Pejabat pengasingan merujuk kepada infrastruktur yang aktiviti utamanya adalah pengasingan. Ini tidak termasuk bahagian pengasingan pejabat pos yang dibuka kepada orang awam dan pejabat penghantaranSorting centres are infrastructure whose main activity is sorting. Sorting sections of post offices open to the public and delivery offices are not included in this category

9

a.

b.

c.

d.


Infrastruktur pos / Postal infrastructure2017

10

Pejabatpos

227 1,112

32

Mini post office

Agenpos

Postal agent

694

107

Wakilsetem

Stamp vendor

Posbergerak

Mobile post office

29

1

694

Pejabat pos yang menerima transaksi

kewangan

Post office accepting financial transaction

Pejabat pengasingan

Sorting office

Pejabat pertukaran asing

International office of exchange

Post office

Pejabatpos mini

PEJABAT POS MENGIKUT NEGERIPOST OFFICE BY STATE

3


2017

TahunYear

54

30

8

28

14

16

52

9

38

17

22

82

13

60

2

446


Pejabat posPost office

Pejabat pos miniMini post office

79

47

29

28

39

43

87

9

39

45

61

97

28

60

2

694

4

SukuQuarter

Johor

Kedah

Kelantan

Melaka

Negeri Sembilan

Pahang

Perak

Perlis

Pulau Pinang

Sabah

Sarawak

Selangor

Terengganu

WP Kuala Lumpur

WP Putrajaya

Jumlah / Total

NegeriState

BandarUrban

25

17

21

0

25

27

35

0

1

28

39

15

15

0

0

1 1WP Labuan 0

248

Luar BandarRural

JumlahTotal

3

10

1

7

1

12

5

1

11

3

20

28

5

3

0

110

22

15

20

7

4

35

16

1

11

8

28

39

18

3

0

227

BandarUrban

19

5

19

0

3

23

11

0

0

5

8

11

13

0

0

0 00

117

Luar BandarRural

JumlahTotal

11

12

Bandar :Urban(Malaysia) (Malaysia)

446 248Luar bandar :Rural

Perlis

Pejabat pos mengikut negeri / Post office by state2017

90

Kedah3017

Pulau Pinang381

Perak5235

Selangor8215

Kuala Lumpur600

Putrajaya20

Negeri Sembilan1425

Melaka280

Johor5425

Sabah 1728

Labuan 10

Sarawak 2239

Kelantan 821

Terengganu 1315

Pahang 1627



1

2

3

4

19,448

19,634

19,252

19,066

505

502

328

300

2014

2015

2016

2017

TahunYear

18,265

18,925

19,021

19,066

...

...

...

300

a bSepenuh masaFull time

SambilanPart time

Bilangan PekerjaNumber of staff

13

TENAGA KERJA POSPOSTAL EMPLOYMENT

4



Bilangan pekerja sepenuh masa termasuk pekerja yang telah disahkan perkhidmatannya atau masih mempunyai kontrak bersama majikan, tidak termasuk orang yang diambil bekerja oleh kontraktor, atau pekerja sementara yang diambil semasa tempoh bercuti atau untuk acara-acara tertentu. Ini tidak termasuk pekerja yang telah bersara dan pekerja subsidiari di luar negara (jika berkenaan). Semua pekerja bekerja mengikut waktu bekerja biasa, iaitu bilangan jam bekerja seminggu yang telah ditentukan oleh majikan untuk pekerjaan sepenuh masaThe number of full time staff includes established or unestablished staff under contract to the designated operator, not including persons employed by contractors, or temporary staff taken on during holiday periods or for occasional events. However, retired employees as well as workers in subsidiaries abroad (if applicable) should be excluded. All employees performing their functions during normal working hours. Normal working hours means the number of working hours per week set by the designated operator for full-time employment

Bilangan pekerja separuh masa termasuk pekerja yang telah disahkan perkhidmatannya atau masih mempunyai kontrak bersama majikan, tidak termasuk orang yang diambil bekerja oleh kontraktor, atau pekerja sementara yang diambil semasa tempoh bercuti atau untuk acara-acara tertentu. Ini tidak termasuk pekerja yang telah bersara dan pekerja subsidiari di luar negara (jika berkenaan). Ini termasuk semua pekerja yang bekerja kurang daripada waktu bekerja biasaThe number of part time staff includes established or unestablished staff under contract to the designated operator, not including persons employed by contractors, or temporary staff taken on during holiday periods or for occasional events. However, retired employees as well as workers in subsidiaries abroad (if applicable) should be excluded. This covers all employees working for less than the normal number of working hours each week

14

a.

b.



PENGHANTARAN POSPOSTAL DELIVERY

5



2014

2015

2016

2017

TahunYear

5

5

5

5

93

94

94

94

7

6

6

6

20

20

20

20

Penyerahan dalam seminggu di kawasan

luar bandar

Deliveries per week in rural areas

Population having maildelivered at home

5

5

5

5

Penyerahan dalam sehari di kawasan

bandar

Deliveries per working day in urban areas

Purata bilanganAverage number

PeratusPercentage

Penduduk yangmenerima mel

di rumahPopulation having to

collect mail from a postal establishment

Penduduk yangmenerima meldi pejabat pos

Item deliveredthrough

post office box

Item diserah melalui peti pejabat pos

15

1

2

3

4

5

5

5

5

5

5

5

5

94

94

94

94

6

6

6

6

20

20

20

20

PENGHANTARAN POS (samb)POSTAL DELIVERY (cont’d)

5



2014

2015

2016

2017

Tahun Bilangan / NumberYear

3,108

3,030

3,002

2,919

96,727

96,975

95,994

95,481

...

...

...

254

...

...

...

73

Peti pejabat posPost offices box

Peti suratLetter box

Pejabat pos dengan peti pejabat pos

Peti bungkusan berkunci automatik

Postal establishments having post office box

Automated parcel locker

16

1

2

3

4

2,990

2,973

2,951

2,919

95,994

95,849

95,481

95,481

222

222

254

254

40

58

60

73


Penghantaran pos / Postal delivery

2015

2016

2017

2014

3,030

3,002

2,919

3,108

95,481

96,975

95,994

96,727

Peti suratLetter box

Peti pejabat posPost office box

17



LIPUTAN DAN PERKHIDMATAN PEJABAT POSPOSTAL COVERAGE AND SERVICE

6


2014

2015

2016

2017

TahunYear

342

355

356

347

31,120

32,796

33,055

33,631

Purata bilangan penduduk yang diberi perkhidmatan oleh pejabat pos tetapAverage number of inhabitant served

by a permanent post office

Purata kawasan yang diliputi oleh pejabat pos tetap ( Km2 )

Average area covered by a permanent post office ( Km2 )

18

1

2

3

4

356

356

345

347

34,586

34,687

33,412

33,631

KENDERAAN POSPOSTAL VEHICLE

7




2014

2015

2016

2017

TahunYear

2,205

2,950

3,115

3,286

6,686

7,168

6,628

7,384

MotosikalMotorcycle

Trak, van dan keretaTruck, van and car

19

1

2

3

4

2,885

2,911

3,180

3,286

7,438

7,466

7,420

7,384

Kenderaan pos / Postal vehicle

Trak,van dan keretaTruck,van and car

MotosikalMotorcycle

2014

2015

2016

2017

6,686

2,205

7,168

2,950

3,115

6,628

7,384

3,286

20

MESIN POSPOSTAL MACHINE

8




2014

2015

2016

2017

TahunYear

8,502

8,619

8,571

8,419

82

82

67

30

4

4

4

4

7

7

7

7

Mesin franking

Franking machine Cancelling machine

25

24

24

88

Mesin pos automatik

Post automated machine

BilanganNumber

Mesin pembatalan

Facing cum cancelling machine

Mesin penyusunan dan pembatalan

Sorting machinewith automaticaddress reading

Mesin pengasingan dengan pembaca alamat automatik

21

1

2

3

4

27

27

59

88

8,561

8,558

8,549

8,419

67

30

30

30

4

4

4

4

7

7

7

7



TRAFIK POSPOSTAL TRAFFIC

9


1

2

3

4

212,903.5

178,132.7

167,838.9

179,260.0

7,627.1

6,835.7

7,121.7

8,061.8

1,968.6

2,402.9

3,209.8

3,587.2

2014

2015

2016

2017

TahunYear

913,007.8

851,292.3

808,208.8

738,135.2

11,081.6

52,094.6

35,761.5

29,646.3

Perkhidmatan antarabangsa – dihantar

International service – issued

Perkhidmatan domestikDomestic service

16,399.8

15,608.6

11,880.2

11,168.6

Perkhidmatan antarabangsa – diterima

International service – received

Bilangan surat (’000)Number of letter post item (’000)

22

2014

2015 20162017

Bilangan surat (’000)Number of letter post items (’000)

913,007.8

851,292.3 808,208.8

738,135.2

11,081.6

52,094.6 35,761.5

29,646.3

16,399.8

15,608.6 11,880.2

11,168.6

23

Trafik pos / Postal traffic






TRAFIK POS (samb)POSTAL TRAFFIC (cont’d)

9




2014

2015

2016

2017

TahunYear

...

...

...

19,218.5

...

...

...

34.9

Pengguna peti surat digitalUsers of digital mailbox item

Item pengiklanan – perkhidmatan domestikAdvertising item – domestic service

24

1

2

3

4

3,058.6

5,778.9

6,812.8

3,568.2

0.02

5.2

11.1

18.6

Bilangan (’000)Number (’000)

TRAFIK POS – LAYANAN KHASPOSTAL TRAFFIC – SPECIAL TREATMENT

10



2014

2015

2016

2017

TahunYear

2,888.0

2,551.0

1,577.0

2,756.8

20,666.0

19,424.0

19,115.0

21,715.0

873.0

3,815.0

5,198.0

8,283.2

1,173.0

1,134.0

1,179.0

994.3


Bilangan item berdaftar (’000)Number of registered item (’000)

Bilangan item pospercuma, perkhidmatan

domestik (’000) Number of post free

item, domestic service(’000)





25

1

2

3

4

585.0

726.0

848.1

597.7

4,305.0

5,772.0

6,622.0

5,016.0

3,189.0

2,038.0

1,230.4

1,825.8

213.0

241.0

260.0

280.0


PERKHIDMATAN BUNGKUSAN POSPOSTAL PARCEL SERVICE

11




2014

2015

2016

2017

TahunYear

153.8

141.2

161.0

169.8

261.1

190.5

186.9

170.3

347

158

93

61

165

10

15

15

DihantarIssued Received

1,266.1

842.5

944.8

1,040.3


Bungkusan berinsuranInsured parcel

Bungkusan biasa (’000)Ordinary parcel (’000)

Perkhidmatan antarabangsaInternational service

Diterima Domestic servicePerkhidmatan domestik

International service - issued

Perkhidmatan antarabangsa - dihantar

26

1

2

3

4

218.2

207.2

256.6

358.2

44.0

41.5

41.1

43.2

37.8

41.2

45.1

46.2

22

20

17

2

1

7

7

0


PERKHIDMATAN KEWANGANFINANCIAL SERVICE

12


2014

2015

2016

2017

521.4

390.4

331.4

285.0

BilanganNumber

Kiriman wang (’000)Money order (’000)


Perkhidmatan antarabangsaInternational service

258,008.9

176,160.7

149,780.9

136,502.7

Jumlah nilai - dikeluarkan (RM)

Value - issued (RM)

Jumlah nilai - dikeluarkan (RM)

Value - issued (RM)

4.1

4.2

4.1

0.8

2,952.8

2,657.4

1,864.9

580.1

0.2

0.09

0.003

0.009

631.8

168.3

8.0

15.8

Bilangan - dikeluarkan

Number - issued

Jumlah nilai - diterima (RM)

Value - received (RM)

Bilangan - diterima

Number - received

27


1

2

3

4

90.8

64.4

65.9

63.9

36,405.6

32,108.0

33,736.5

34,252.5

0.3

0.2

0.2

0.06

209.9

199.1

124.5

46.7

0.002

0.005

0

0.002

4.9

6.6

0

4.3

TahunYear




FILATELIPHILATELY

13

1

2

3

4

1

1

2

1

0

0

3.3

0.5

1.1

97.2

97.7

98.8

4

3

4

5 0 0.7 99.54

2014

2015

2016

2017

TahunYear

8

6

2

0

0

3

7.2

6.1

10.2

78.1

84.2

94.0

DefinitifDefinitive

Kenang-kenanganCommemorative

Jumlah ahliTotal member

Ahli baruNew member

b c

d

a

8

14

13

9 1 5.6 99.515

KhasSpecial

Keluaran setemStamp issue

SODA (’000)SODA (’000)

28


Memaparkan keindahan, keunikan, kebanggaan, warisan, kesenian, budaya, personaliti, perkembangan sains dan teknologi, tamadun, sejarah serta pelbagai keunikan flora dan fauna yang terdapat di MalaysiaShows the beauty, uniqueness, pride, heritage, art, culture, personality, development of science and technology, civilisation, history as well as the uniqueness of flora and fauna of Malaysia

Memperingati peristiwa-peristiwa penting dalam sejarah yang berlaku di dalam negara atau di peringkat antarabangsa, peristiwa-peristiwa penting seperti upacara sambutan rasmi, ulang tahun dan sebagainyaCommemorates important events in history which took place locally or internationally or events that are significant such as inaugural ceremony, anniversary and etc.

Bercirikan aspek-aspek kebangsaan seperti pertanian, tanam-tanaman dan sebagainya. Kebiasaannya, ia akan bertukar sekali setiap 5 tahunFeaturing national aspects such as agriculture, crops and so on. Normally, it will change once every 5 years

Akaun Pesanan Tetap untuk pesanan produk-produk filateli termasuk sampul surat hari pertama secara langganan di mana pelanggan boleh mendaftar sebagai ahli dan pesanan akan dihantar ke alamat pelanggan pada setiap keluaran setem tema baruStanding Order Deposit Account. For purchase of philatelic items including first day covers via order whereby customer can register as a member and the order will be sent to the customer’s address each time new themed stamps are launched

29

Nota Penjelasan / Explanatory note:

a.

b.

c.

d.


KEDUDUKAN MALAYSIA DALAM INDEKS BERKAITAN POSMALAYSIA RANKING FOR POSTAL RELATED INDEX

14

2016

TahunYear

23

Indeks Integrasi UPU untuk Pembangunan Pos (2IPD)The UPU’s Integrated Index for Postal Development (2IPD)

30


Indeks Integrasi UPU untuk Pembangunan Pos (2IPD): Indeks komposit yang memberi gambaran pembangunan industri pos di seluruh dunia, bagi tahun 2016 yang meliputi lebih daripada 170 buah negara. Indeks ini diterbitkan oleh Universal Postal UnionThe UPU's Integrated Index for Postal Development (2IPD): A composite index providing an overview of postal development around the world, for 2016 covering over 170 countries. This index is produced by the Universal Postal Union

PERKHIDMATAN KURIERCOURIER SERVICE

BILANGAN LESEN KURIERNUMBER OF COURIER LICENSE

15


2014

2015

2016

TahunYear

91

88

112

2017 128

Bilangan lesen kurierNumber of courier license

33

INFRASTRUKTUR KURIERCOURIER INFRASTRUCTURE

16


1

2

3

4

184

221

151

454

320

329

265

322

57

57

56

47

52

54

49

39

10

11

11

10

310

336

331

322

19

17

17

18

2014

2015

2016

2017

TahunYear

...

...

...

454

“Drop-in-centre”

Drop-in-centre

402

400

377

322

EjenAgent

43

57

56

47

BersekutuAffiliate

60

57

49

39

FrancaisFranchise

15

11

12

10

“Gateway”Gateway

306

290

323

322

CawanganBranch

23

20

21

18

Pusat pengumpulan

Hub

207

195

263

129

232

237

315

129

Lain-lainOthers

a b c d e f g h

34 PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS


35

Pusat pengumpulan merujuk kepada lokasi untuk mengumpulkan penghantaran berskala besar di terminal-terminal utama dan untuk mengagihkan semula penghantaran berskala kecil ke destinasi masing-masing. Dalam industri logistik dan rantaian bekalan, pusat pengumpulan juga dikenali sebagai pusat logistik, zon logistik, terminal pengangkutan, pusat pengedaran dan gudangHub refers to location to consolidate shipments on the large scale at major terminals and to redistribute the smaller scale of shipments to their respective destinations. In the field of logistics and supply chains, however, the hub concept has been often introduced in various terms in accordance with functionality: for example, logistics centre, logistics zone, freight terminal, distribution centre and warehouse

Cawangan merujuk kepada pejabat selain daripada pejabat sesebuah syarikat yang terletak di suatu tempat selain dari lokasi pejabat utama syarikat. Cawangan berada di lokasi lain dan masih terlibat dalam aktiviti perniagaan syarikatBranch refers to other than an office of a company which is located somewhere other than the company's main office location. A branch office is simply another location, and is still involved in the business activities of the company

“Gateway” merujuk kepada lokasi pertukaran laluan (lapangan terbang) bagi perjalanan pengangkutan dari satu kawasan ke kawasan lain Gateway refers to a point at which freight moving from one area to another is interchanged between transportation lines (airport)

Francais merujuk kepada hubungan sah dan komersil antara pemilik cap dagangan, cap perkhidmatan, nama dagangan, atau simbol iklan dan individu atau kumpulan yang ingin menggunakan identifikasi tersebut dalam perniagaanFranchise refers to a legal and commercial relationship between the owner of a trademark, service mark, trade name, or advertising symbol and an individual or group wishing to use that identification in a business

a.

b.

c.

d.



Dalam industri logistik, istilah afiliasi dan syarikat bersekutu digunakan secara sinonim untuk menggambarkan syarikat yang induknya hanya memiliki kepentingan minoriti dalam pemilikan syarikatIn logistic industry cases, the terms affiliate and associate are used synonymously to describe a company whose parent only possesses a minority stake in the ownership of the company

Ejen yang dilantik selain di pejabat utama yang bertanggungjawab terhadap semua aspek logistik untuk membawa bahan atau bungkusan termasuk penjadualan, pembungkusan, penghalaan, dokumentasi, pengesanan, pelepasan kastam, pematuhan, komunikasi pelanggan, dan menjalankan rundingan untuk menetapkan terma dan harga terbaik bagi pihak pejabat utamaAn appointed agent other than at the principal office who is responsible for all of the logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, customs clearance, compliance, client communications, and negotiating on behalf of principal office the best terms and pricing

“Drop-in-centre” merujuk kepada pengiriman penghantaran ke pengangkut, tanpa melalui gudang atau melalui rantaian bekalan logistik biasa. Sesetengah syarikat logistik atau kurier menggunakan perkataan “Drop-off-centre”Drop-in-centre refers to delivery of shipment to a transporter, without passing through the warehouse or through the normal logistic supply chain. Some logistics companies or couriers use the word Drop-off-centre

Termasuk pusat perkhidmatan, kiosk dan lain-lainIncludes service centre, kiosk, etc

e.

f.

g.

h.

Nota penjelasan (samb):Explanatory note (cont’d):

36



Infrastruktur kurier / Courier infrastructure2017

37

Pusat pengumpulan

HubCawangan

Branch

“Gateway”

Gateway

Bersekutu

Affiliate


Drop-in-centre

Ejen

Agent

Lain-lain

Others

Francais

Franchise

18322

1039

47322

454129



INFRASTRUKTUR KURIER MENGIKUT NEGERICOURIER INFRASTRUCTURE BY STATE


Sila rujuk nota bagi jadual 16Please see note table 16

17

TahunYear

SukuQuarter

NegeriState

2017 123143141620

550

3601

129

25122256

261532

435267113201

322

6213226023683300

47

9321138000434100

39

1000000030150000

10

41161113182129420232363112045

322

20000110200110100

18

4 JohorKedahKelantanMelakaNegeri SembilanPahangPerakPerlisPulau PinangSabahSarawakSelangorTerengganuWP Kuala LumpurWP LabuanWP PutrajayaJumlah / Total

141016367

1419

1010

2033

14404

454


Drop-in-centre

EjenAgent

BersekutuAffiliate

FrancaisFranchise

“Gateway”Gateway

CawanganBranch

Pusat pengumpulan

Hub

Lain-lainOthers

a b c d e f g h

38



TENAGA KERJA KURIERCOURIER EMPLOYMENT

18


a. Termasuk pusat operasi, jualan, kewangan dan lain-lain Includes operation centre, sales, financial etc

1

2

3

4

2,133

2,335

2,105

2,199

7,699

7,703

7,635

7,945

856

955

910

992

1,743

1,823

1,946

1,674

1,721

1,799

1,717

1,450

2014

2015

2016

2017

TahunYear

1,704

1,620

2,030

2,199

5,828

6,524

7,726

7,945

1,309

906

818

992

1,285

1,236

1,797

1,674

PenghantaranDespatch

Pusat panggilanCall centre

1,597

1,727

1,910

1,450

PentadbiranAdministrative

PengasinganSorting

Lain-lainOthers

a

39

1,450

2,199 992

7,945 1,674

PentadbiranAdministrative

Pusat panggilanCall centre


PengasinganSorting

Lain-lainOthers

40

Tenaga kerja kurier / Courier employment2017


KENDERAAN KURIERCOURIER VEHICLE

19


1

2

3

4

0

0

0

1

1,498

1,553

1,668

1,703

2,770

3,229

2,751

3,010

4,267

4,281

3,682

3,345

406

434

395

414

2014

2015

2016

2017

TahunYear

1

0

0

1

764

847

1,479

1,703

1,687

2,190

2,647

3,010

3,055

3,201

4,139

3,345

338

363

444

414

TrakTruck

Van/keretaVan/car

TrakTruck

Van/keretaVan/car

MotosikalMotorcycle

“Linehaul”Linehaul


41

Kenderaan kurier / Courier vehicle2017

“Linehaul”Linehaul


Trak -Truck

414

1

1,703

3,010

3,345

Van/Kereta -Van/Car

Trak -Truck

Van/Kereta -Van/Car

Motosikal -Motorcycle

42



TRAFIK KURIERCOURIER TRAFFIC

20

a

2014

2015

2016

2017

TahunYear

33,402.9

33,157.4

47,197.8

53,466.9

Dokumen (’000)Document (’000)

2,637.6

2,493.9

2,592.1

2,612.9

14,102.8

18,551.1

24,660.9

35,230.2

4,039.6

3,945.8

4,149.6

4,915.9

Bungkusan (’000)Parcel (’000)

Lain-lain (’000)Others (’000)

AntarabangsaInternational

DomestikDomestic


DomestikDomestic

43

1

2

3

4

12,707.0

12,454.6

11,130.7

17,174.5

773.5

614.5

654.0

570.9


a. Termasuk “non-priority mail”, “walk-in courier”, prabayar dan pos ekspres Includes non-priority mail, walk-in courier, prepaid and post express

7,841.6

8,228.5

9,086.9

10,073.3

1,313.8

1,266.6

1,329.3

1,006.1

...

...

34,638.8

22,119.2

...

...

448.1

303.3


DomestikDomestic

4,919.6

4,720.3

3,901.4

8,577.9

60.4

88.6

52.1

102.1

Trafik kurier (’000) / Courier traffic (’000)2017

Dokumen / Document

Antarabangsa / International 2,612.9

Domestik / Domestic

Dokumen / Document

53,466.9

Bungkusan / Parcel

Antarabangsa / International 4,915.9

Domestik / Domestic

Bungkusan / Parcel

35,230.2

Antarabangsa / International

Lain-lain / Others

303.3

Domestik / Domestic

Lain-lain / Others

22,119.2

44


45

UNTUK STATISTIK-STATISTIK LAINFOR MORE STATISTICS

Laman sesawang MCMC mengandungi ekstrak statistik-statistik yang berkaitan denganindustri komunikasi & multimedia dan pos & kurier. Statistik-statistik ini dikemaskinikanpada setiap suku/setengah tahunThe MCMC website contains extracts of statistics pertaining to the communications & multimedia andpostal & courier industry. This is updated quarterly/half yearly

Layari www.mcmc.gov.myVisit www.mcmc.gov.my

LAMAN SESAWANGWEBSITE

Komunikasi dan Multimedia: Buku Maklumat Statistik (ISSN: 2180-4656)Communication and Multimedia: Pocket Book of Statistics (ISSN: 2180-4656)

Kajian Pengguna Telefon Bimbit Tahunan (ISSN: 1823-2523)Yearly Hand Phone Users Survey (ISSN: 1823-2523)

Kajian Pengguna Internet Tahunan (ISSN: 1823-2523)Yearly Internet Users Survey (ISSN: 1823-2523)

Kajian Pengguna Radio 2017 (e-Penerbitan)Radio User Survey 2017 (e-Publication)

PENERBITAN STATISTIK YANG LAINOTHER STATISTICAL PUBLICATIONS

1.

2.

3.

4.


46

Sila hubungi Jabatan Statistik MCMC sekiranya anda mempunyai pertanyaan berkaitan statistik-statistik yang diterbitkan oleh MCMC di alamat e-mel berikut:Please contact the Statistics Department MCMC if you have any queries regarding the statistics published by MCMC at the following email address:

[email protected]

HUBUNGICONTACTS

JABATAN STATISTIKSTATISTICS DEPARTMENT

Suruhanjaya Komunikasi dan Multimedia MalaysiaMalaysian Communications and Multimedia Commission

MCMC Tower 1, Jalan Impact, Cyber 663000 Cyberjaya, Selangor Darul Ehsan, MalaysiaTel: +603 8688 8000 Fax: +603 8688 1000Website : www.mcmc.gov.my

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