TUGASAN / ASSIGNMENT ________________________________________________________________________

HBEM3203PENGURUSAN KOMUNIKASI DALAM ORGANISASI PENDIDIKAN /

MANAGEMENT OF COMMUNICATION IN EDUCATIONAL ORGANISATIONSSEMESTER MEI 2014 / MAY 2014 SEMESTER

________________________________________________________________________

ARAHAN KEPADA PELAJAR / INSTRUCTIONS TO STUDENTS

1. Tugasan ini mengandungi SATU (1) soalan sahaja yang disediakan dalam bahasa Melayu dan bahasa Inggeris. / This assignment contains only ONE (1) question that is set in both Malay and English.

2. Jawab dalam bahasa Melayu atau bahasa Inggeris. / Answer in Malay or English.

3. Muat turunkan templat tugasan versi bahasa yang berkenaan daripada MyVLE untuk penyediaan dan penyerahan tugasan anda. Tugasan anda hendaklah ditaip dengan menggunakan saiz fon 12 Times New Roman dan langkau baris 1.5. / Download the language version of the assignment template concerned from the MyVLE for preparation and submission of your assignment. Your assignment should be typed using 12 point Times New Roman font and 1.5 line spacing.

4. Tugasan anda hendaklah mengandungi 2500 hingga 3000 patah perkataan tidak termasuk rujukan. Bilangan perkataan hendaklah ditunjukkan di hujung tugasan anda. Jangan menyalin soalan dan arahan tugasan dalam jawapan anda. Pemeriksa tidak akan membaca jawapan tugasan yang melebihi had patah perkataan yang dibenarkan. Jumlah perkataan hendaklah dinyatakan di penghujung tugasan anda. / Your assignment should be between 2500 to 3000 words excluding references. Do not copy the assignment question and instructions to your answer. Only assignment answer developed within the approximate word limit will be assessed. The number of words should be shown at the end of your assignment.

5. Anda dikehendaki menghantar tugasan SECARA ONLINE melalui MyVLE. Sila rujuk kepada portal untuk arahan mengenai prosedur penghantaran tugasan secara online. Anda dinasihatkan menyimpan salinan tugasan yang dihantar dan bukti penghantaran untuk rujukan sendiri. / You must submit your assignment ONLINE via the MyVLE. Refer to the portal for instructions on the procedures to submit your assignment online. You are advised to keep a copy of your submitted assignment and proof of the submission for personal reference.

6. Anda hanya boleh menghantar tugasan SEKALI sahaja dalam SATU fail. Fail tugasan yang dihantar mestilah dalam format MS-WORD (filename.doc). Sila pastikan fail adalah VERSI TERKINI yang BETUL. Fail yang tersalah hantar hendaklah dihantar semula secara on-line sebelum tamat tempoh penghantaran. / You can submit your assignment ONCE only in a SINGLE file. The file must be in MS-WORD format. Please ensure that you submit the CORRECT and latest version of file. File which is wrongly submitted must be re-submitted on-line before the deadline.

7. Tugasan anda hendaklah diserahkan antara 24hb Jun – 6hb Julai 2014. Serahan selepas 6hb Julai 2014 TIDAK akan diterima. / Your assignment must be submitted between 24th June – 6th July 2014. Submission after 6th July 2014 will NOT be accepted.

8. Tugasan hendaklah disiapkan secara individu. Anda dilarang meniru tugasan orang lain. Anda juga dilarang sama sekali memplagiat kerja orang lain sebagai kerja sendiri . / Your assignment should be prepared

individually. You should not copy another person’s assignment. You should also not plagiarise another person’s work as your own.PENILAIAN / EVALUATION

Tugasan ini menyumbang sehingga 40% daripada jumlah markah kursus berkenaan dan akan dinilai berdasarkan kepada Rubrik atau Skema Jawapan yang dilampirkan. / This assignment accounts for 40% of the total marks for the course and shall be assessed based on the Rubrics or Answer Scheme attached.

Anda akan diberikan maklum balas tentang tugasan ini sebelum Peperiksaan Akhir Semester bermula. / You would be given feedback on the assignment before the Final Semester Examination commences.

PLAGIARISME: POTONGAN MARKAH / PLAGIARISM: MARKS DEDUCTION

Amaran: Tugasan yang diserahkan, secara automatik, akan disemak untuk menentukan kadar pertindihan. Jika plagiarisme dikesan, markah akan dipotong seperti berikut: / Warning: The submitted assignment will automatically undergo a similarity check. If plagiarism is detected, marks would be deducted as follows:

Tugasan dengan pertindihan kandungan antara 10 - 30%: potongan 20% daripada jumlah markah yang diperoleh. / Assignments with 10 - 30% overlap with others: 20% deduction from the total marks scored.

Tugasan dengan pertindihan kandungan antara 31 - 50%: potongan 40% daripada jumlah markah yang diperoleh. / Assignments with 31 - 50% overlap with others: 40% deduction from the total marks scored.

Tugasan dengan pertindihan kandungan lebih daripada 50%: Markah sifar akan diberikan. / Assignments with more than 50% overlap with others: Zero mark would be given.

ASSIGNMENT QUESTION

Topic 8 of the Course Module discusses conflict solving skills in educational organisations.

Among its sub-topics are conflicts in group communication, the effects and the handling of

conflicts.

This assignment is focused on conflict resolution in schools. You are required to interview at

least TWO teachers to gather data pertaining to at least TWO major incidences of conflicts

involving students or school staff or members of the community that had occurred in the school

during the last two years.

In your report you need to describe in sufficient details the TWO conflict situations and the

manner in which resolutions to the conflicts were made. In addition, you are also required to

comment on the effects of the two conflicts on the school and the approaches made in handling

the conflicts.

Refer to the guidelines rubric below on the expected assignment content and also the basis for

which marks are awarded for the assignment. Students are reminded to not to devulge the

identity of sites, the object of the study and the respondents involved.

[Total: 40 marks]

SOALAN TUGASAN

Topik 8 Modul Kursus membincangkan kemahiran penyelesaian konflik dalam organisasi

pendidikan. Di antara sub-topiknya ialah konflik dalam komunikasi kumpulan, kesan dan

pengendalian konflik.

Tugasan ini memberi tumpuan kepada penyelesaian konflik di sekolah. Anda perlu menemuduga

sekurang-kurangnya DUA orang guru untuk mendapat maklumat tentang DUA insiden konflik

yang melibatkan pelajar atau staf sekolah atau ahli masyarakat yang berlaku di sekolah dalam

tempoh dua tahun yang lalu.

Dalam laporan tugasan, anda perlu menghuraikan secara terperinci KEDUA-DUA situasi

konflik tersebut dan penyelesaiannya. Selanjutnya anda perlu membuat komen terhadap kesan

kedua-dua konflik terhadap sekolah dan pendekatan yang digunakan dalam menanganinya.

Rujuk panduan pada rubrik yang disediakan di bawah mengenai kandungan tugasan dan juga

kaedah pemberian markah. Pelajar adalah diingatkan supaya tidak mendedahkan identiti sekolah,

individu yang menjadi objek kajian dan responden yang ditemuduga.

[Jumlah: 40 markah]

Assignment Rubrics

HBEM3203 MANAGEMENT OF COMMUNICATION IN EDUCATIONAL ORGANISATIONS/ MAY 2014

Criteria WeightMissing Item Low Fair Above average Excellent Max

Marks0 1 2 3 4Introduction 1 The introduction is

missing.There is an introduction to the paper but it does not preview the structure and objectives of the paper. It describes some other issues.

The introduction does not adequately preview the structure of the paper but clearly states its objectives.

The introduction previews the structure and objectives of the paper clearly.

The introduction previews the structure and objectives of the paper clearly. Important terms are clearly explained. The introduction is interesting to read.

4

Data Collection Activities

1 There is no description on how data is collected.

Brief mention of data collection but without focusing on respondent selection, interviews, documents and records.

Brief description on the processes of identifying respondents and the conduct of interviews.

Describes in sufficient details the processes and rationale on respondents’ selection, the interviews conducted and the documents and records studied.

Describes in detailed the processes and rationale on respondents’ selection, the interviews conducted and the documents and records studied.

4

Description of First Conflict and its resolution

1 No description presented.

Brief description of EITHER the conflict OR its resolution.

Brief description of EITHER the conflict and it’s probable cause(s) OR the conflict and its resolution.

Detailed description of the conflict, it’s probable cause(s) and its resolution.

Detailed description of the conflict, it’s probable cause(s) and its resolution. The researcher adds own critical observation.

4

Description of Second Conflict and its resolution

1 No description presented.

Brief description of EITHER the conflict OR its resolution.

Brief description of EITHER the conflict and it’s probable cause(s) OR the conflict and its resolution.

Detailed description of the conflict, it’s probable cause(s) and its resolution.

Detailed description of the conflict, it’s probable cause(s) and its resolution. The researcher adds own critical observation.

4

Discussion on the 2 No analyses or Brief analyses on the Brief analyses on the Detailed analyses on Detailed analyses on the 8

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effects of the TWO conflicts on the school

discussion reported. effects of both conflicts to the school without reference to the study data.

effects of both conflicts to the school with adequate reference to the study data.

the effects of the conflicts based on study data.

effects of the conflicts based on study data. The student adds his/her critical commentary on the impact of the conflicts.

Discussion and evaluation on the approaches made to deal with the TWO conflicts

2 No analyses or evaluation reported.

Brief analyses on the approaches made to deal with the conflicts without reference to the study data.

Brief analyses on the approaches made to deal with the conflicts with adequate reference to the study data.

Detailed analyses on the approaches made to deal with the conflicts with adequate reference to the study data.

Detailed analyses on the approaches made to deal with the conflicts with adequate reference to the study data. The student adds his/her critical commentary on the approaches made.

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Conclusion 1 The conclusion is missing.

The conclusion is recognisable, but does not tie up the main issues of the above study.

The conclusion ties up the main issues of the above study.

The conclusion ties up the main issues of the above study. Well summarised.

The conclusion is strong. It ties up the main issues of the above study. Well summarised.

4

Organisation 1 Marks may be deducted for non-conformance to directives.

Many details are not in logical order. There is little sense that the writing is organised.

Details are not in logical order and distract the reader.

Details are placed in a logical order but presented less effectively.

Details are placed in a logical order and presented effectively. The paper is interesting.

4

TOTAL MARKS  40

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