daftar pustaka tesis 2016 terbaru - revisi maju - printer

7/25/2019 Daftar Pustaka Tesis 2016 Terbaru - Revisi Maju - Printer

1/7

197

DAFTAR PUSTAKA

Akhtar, 2011, Determinants of Service Quality and Their Relationship withehavioural !utcomes " #mpirical Study of the $rivate %ommercial anks in

an&ladesh, International Journal Of Business And Management, '(11),

*ovem+er,SS* 1-../.-0, #/SS* 1-../-11

Assauri,Sofyan, 200.,Manajemen Pemasaran Jasa, 3ilid 1, 3akarta " $T 4ramedia

$ustaka 5tama

a+in, arry 3, 6on& 7 8i 9ee, #un 7 3un 8im and :itch 4riffin, 200, :odelin&

%onsumer Satisfactionand ;ord of mouth " Restaurant $atrona&e in 8orea,

Journal Of Service Marketing,1, 1.. 7 1.

ouldin&, ;, 8alra, A, Staelin, R, and uality" from e?pectations to +ehavioral intentions@,3ournal of :arketin& Research, .0, /2

rady, :8 and Ro+ertson, %3 2001 Searchin& Bor A %onsensus !n TheantecedentRole !f Service Quality And Satisfaction" An #?ploratory %rossnational Study

Journal of Business Research, 1, . / '0

rown et al, 200, Spreadin& the ;ord " nvesti&atin& Antecendents !f %onsumersC$ositive Word Of Mouth ntentions And ehaviors n A Retailin& %onte?t,

Journal of the Academ of Marketing Science, April, .. (2),12./1.-

%hitty, et al!, 200, An application of the #%S model as a predictor of satisfaction

and loyalty for +ackpacker hostels@, Journal Marketing Intelligence "

Planning,2 (')

#smailpour, :aEid,


2/7

198

Berdinand, Au&usty, 200, Metode Penelitian Manajemen (Pedoman Penelitian

)ntuk Penulisan Skri#si, %esis, dan *isertasi Ilmu Manajemen+, #disi 2,Semaran& " adan $ener+it 5niversitas Dipone&oro

Bornell, %, 3ohnson, :D, Anderson, #;, %ha, 3 and ryant, #, 1', TheAmerican %ustomer Satisfaction nde? " *ature, $urpose, And Bindin&s@,

Journal of Marketing, '0 (G), /1-

4ronroos, %, 1-G, A Service Quality :odel And ts mplications&uro#ean Journalof Marketing, 1-(G), .'/GG

4hoHali, mam, 200, A#likasi Analisis Multivariate *engan Program SPSS,

Semaran& " adan $ener+it 5niversitas Dipone&oro,

4winner, 8evin $, Dwayne D 4remler and :arry 3o itner, 1-, Relationalenefits n Services ndustries" The %ustomerCs $erspective, Journal Of %he

Academ Of Marketing Science, 2' (2), 101/11G

Fandayani, 201., Analisis $en&aruh 8ualitas Teknik, 8ualitas Bun&sional Dan %itra

nstansi Terhadap 8epuasan Satuan 8erEa $en&&una 3asa Seksi $en&elolaan

8ekayaan *e&ara (8$8*9) 3am+i, Jurnal *inamika Manajemen, 3anuari 7

April, 1 (1), 2..-

Farrison, 9 3ean and ;alker, 2001, The :easurement !f Word Of Mouth

%ommunication And An nvesti&ation !f Service Quality And %ustomer%ommitment As $otential Antecedents,Journal of Service Research, G (1), '0/

8andampully, 3, and Fu, F, 200, Do Foteliers *eed To :ana&e ma&e To Retain

9oyal %ustomerI, International Journal of $ontem#orar os#italit

Management, 1('), G./GG.

8an&, 200', The Fierarchical Structure !f Service Quality" nte&ration !f Technical

And Bunctional Quality,Journal Managing Service -ualit, 1' (1), ./0

8ismoyohadi 2002, Studi %entang Mutu .aanan Pengelolaan Sam#ah dengan

Pendekatan Metode S&R/-)A.


3/7

199

8otler, $hilip, dan Susanto, A, 2001, Manajemen Pemasaran di Indonesia,

Analisis, Perencanaan, Im#lementasi, dan Pengendalian, #disi $ertama, 3ilid ,

3akarta " Salem+a #mpat

8otler, $hilip, 200.,Manajemen Pemasaran &disi Milenium, 3akarta " $rehallindo

8otler dan Amstron&, 200G, Prinsi# 0 #rinsi# Marketing, #disi 8etuEuh, 3akarta "

Salem+a #mpat

8uncoro, :, 200.,Metode Riset )ntuk Bisnis " &konomi (Bagaimana Meneliti "Menulis %esis1+, 3akarta " $ener+it #rlan&&a

9in, 9on&/6i and %hin&/6uh 9u, 2010, The nfluence of %orporate ma&e,

Relationship :arketin&, and Trust on $urchase ntention" The :oderatinffects of ;ord of :outh %ourism Revie2 ' (.), 1'/.G

9ovelock, %hristoper, ;irtH, 3ochen, :ussry, 3acky, 2011,Pemasaran Jasa Manusia,

%eknologi, Strategi Pers#ektif Indonesia, 3ilid 1, 3akarta " #rlan&&a

:annin&, %, Aswicahyono, F, 2012, $erda&an&an di idan& 3asa dan

8etena&akerEaan (8asus ndonesia),International .a3our Organi4ation, 1, 1/.

:alo, :anasse, 1-',Metode Penelitian Sosial, 3akarta " $ener+it 8arunia

*in&rum, 9yli, Sura, *urcahya, , 8etut, 201G, $en&aruh $or#orate SocialRes#onsi3ilit Terhadap $or#orate Image Dan $erilaku Word Of Mouth,JurnalManajemen )niversitas )daana, . (.), -./-0

*unnally, 3, 1',Pscometric %heor, *ew 6ork " :c4raw Fill

!liver, Richardl, 1, Satisfaction A Behavioral Pers#ective On %he $onsumer,

Sin&apore " :c4raw/Fill ook

$arasuraman, A,


4/7

200

Ranaweera, %hatura and 3haideep $ra+hu, 200., !n The Relative mportance !f

%ustomer Satisfaction And Trust As Determinatns !f %ustomer Retention And$ositive ;ord of :outh,Journal Of %argeting, :easurement and Analysis for

:arketin&, -2

Rein&en, $ F, and ;alker, A, 2001, %ross/5nit %ompetition for a

:arket%harter" The #ndurin& nfluence of Structure,Journal of Marketing, ',

2 7 .1

Riduwan, 200, Skala Pengukuran /aria3el0varia3el Penelitian, andun& " Alfa+eta

Riduwan, Rusyana A, #nas, 201., $ara Mudah Belajar SPSS 56!7 dan A#likasi

Statistik Penelitian, andun& " Alfa+eta

Riduwan dan 8uncoro, 201., $ara Menggunakan dan Memaknai Analisis Jalur(Path Analsis+, andun& " Alfa+eta

RosEid, Farun, 1, Analisis 8e#uasan Pasien Ra2at Ina# %erhada# Mutu

Pelaanan Rumah Sakit 9irmala Suri Sukoharjo dengan Metode Serv'ual"Tesis

tidak diter+itkan, 3akarta " $ro&ram $ascasarEana pro&ram studi 8aEian

Administrasi Rumah Sakit 7 5

Samuel, Fatane dan ;iEaya, #lianto, 200-, $or#orate Social Res#onsi3ilit,

Purchase Intention dan $or#orate Image pada restoran di Sura+aya dari$erspektif $elan&&an,Jurnal Manajemen Pemasaran, . (1), ./G

Satriane&ara, : Bais, 201G, Organisasi dan Manajemen Pelaanan 8esehatan, %eoridan A#likasi dalam Pelaanan Puskesmas dan Rumah Sakit, 3akarta " $ener+it

Salem+a :edika

Setianto, $utu Arif, 2010,Perse#si #asien Jamkesmas terhada# kualitas #elaanan

B.)* WA9:A;A, 8ota *en#asar"Tesis tidak diter+itkan, 3akarta " $ro&ram

Studi :a&ister $erencanaan dan 8e+iEakan $u+lik B#5

Setyarini, Adhista, 201., $enerapan :odel &uro#ean $ustomer Satisfaction Inde


5/7

201

Setyawati, ndah, 200, Analisis Pengaruh 8ualitas .aanan *an 8e#uasan Pasien

%erhada# Words Of Mouth (Studi #ada Pasien Ra2at Jalan RS! Bhakti Wira

%amtama Semarang+ "Tesis tidak dite+itkan, Semaran& " $ro&ram Studi:a&ister :anaEemen 5niversitas Dipono&oro

Sharma, *, and $atterson, $4, 1, The mpact of %ommunication #ffectivenessand Service Quality on Relationship %ommitment in %onsumer, $rofessional

Service@,Journal of Servive Marketing, 1., 11/1'G

Solimun, 2011, Penguatan $onfirmator Research = A#likasi Analisis Multivariat,:alan& " B:$A 5niversitas rawiEaya

Su&iyono, 200, Metode Penelitian Administrasi, %etakan 8e/1, andun& "

Alfa+eta

Su&iyono, 200-, Metode Penelitian Bisnis (Pendekatan 8uantitatif, 8ualitatif, danR"*+, andun& " Alfa+eta

Sumanto, 201G, %eori *an A#likasi Metode Penelitian, 6o&yakarta " $ener+it6o&yakarta %A$S

Suprapti, * ; S, 2010, Perilaku 8onsumen = Pemahaman *asar dan A#likasina

*alam Strategi Pemasaran, Denpasar " 5dayana 5niversity $ress

Swan, 3ohn # and Richard 9 !liver, 1-, $ost/purchase %ommunications +y

%onsumers,Journal of Retailing ' (G), 1'/..

Tan&, ;, 200, mpact !f %orporate ma&e And %orporate Reputation !n %ustomer

9oyalty " A Review>,Management Science and &ngineering, 1(2)

Thurau, Thorsnten Fenni&, 8evin, $ 4winner, Dwayne D 4reimer, 200.,

5nderstandin& Relationship :arketin& !utcomes" An nte&ration !f enefits

And Relationship Quality,Journal Of Service Research, G(.), 2.0/2G

TEiptono, Bandi, 1',Pemasaran Jasa, :alan& " ayumedia $u+lishin&

TEiptono dan %handra, 200, Service -ualit and Satisfaction, #disi 2, 6o&yakarta "

$ener+it Andi

TEiptono, Bandy, 200-, Strategi Bisnis Pemasaran, 6o&yakarta " $ener+it Andi
http://112.78.45.100/index.php/home/daftar_koleksi_subyek?subyek=METODE+PENELITIAN&perpustakaan=1http://112.78.45.100/index.php/home/daftar_koleksi_subyek?subyek=METODE+PENELITIAN&perpustakaan=1http://112.78.45.100/index.php/home/daftar_koleksi_subyek?subyek=METODE+PENELITIAN&perpustakaan=1http://112.78.45.100/index.php/home/daftar_koleksi_subyek?subyek=METODE+PENELITIAN&perpustakaan=1


6/7

202

Trarintya, :irah Ayu $utri, 2011, Pengaruh 8ualitas Pelaanan %erhada# 8e#uasan

dan Word Of Mouth (Studi 8asus Pasien Ra2at Jalan *i Wing Amerta RS)PSanglah *en#asar+ " Tesis tidak diter+itkan, Denpasar " $ro&ram $asca SarEana

5niversitas 5dayana

Tri&uno, 1, Budaa 8erja Menci#takan .ingkungan 8ondusif untuk

Meningkatkan Produktivitas 8erja, 3akarta " 4olden Terayon $ress

5mar, Fusein, 2010, Riset Pemasaran dan Perilaku 8onsumen %etakan 8elima,3akarta " usiness Research %enter

=andaliHa, =ivied, 200,Studi Mengenai 8e#uasan Pelanggan Se3agai .angkah

Strategik *alam Mem3angun Minat Mereferensikan (Studi 8asus #ada9asa3ah P%! Setia 8ari3 A3adi Semarang+ "Tesis tidak diter+itkan,

Semaran& " $ro&ram Studi :a&ister :anaEaemen $ro&ram $asca SarEana5niversitas Dipone&oro

=an, R3, 1, Derivin&An !perational :easure !f %orporate dentity,&uro#ean

Journal of Marketing, .1(), G10/22

;iEayanti, Ari, 200-, Strategi Meningkatkan .oalitas Melalui 8e#uasan Pelanggan

(Studi 8asus = Produk 8artu Pra3aar Mentari ? Indosat WilaahSemarang+"Tesis tidak diter+itkan, Semaran& " $ro&ram :a&ister :anaEemen

5niversitasDipone&oro

;irtH, 3 and %hew, $, 2002, The #ffects of ncentives, Deal $roneness,Satisfaction

and Tie Stren&th on ;ord !f :outh ehaviour International Journal of

Service Industr:ana&ement, 1. (2), 1G1 7 1'2

6in&, 9ai Fao, and %hun&, %indy, :6, 200, The #ffects !f Sin&le 7 :essa&e

Sin&le 7 Source :i?ed ;ord !f :outh !n $roduct Attitude And $urchase

ntention,Asia Pacific Journal of Marketing and .ogistics , 3anuary, 1 (1) " /-'

6on&, 9am Siew, oEei, 3amil, 2011, #ffects !f Technical Quality, BunctionalQuality And Satisfaction !n Trust,IBBM

6u, F,


7/7

203

%ogether = Microsoft Research Asia Academic Research $olla3oration, 12/

1G, *ew 6ork " Sprin&er

6ulandari, Ariefah, 200, Analisis $en&aruh 8ualitas $elayanan 4arudandonesia

Airways Terhadap 8epuasan 8onsumen Di 8ota Surakarta,Jurnal Bisnis *an

8e2irausahaan, 2 (.), 10/110

daftar pustaka tesis 2016 terbaru - revisi maju - printer

Documents