cross cultural training malaysia

8/9/2019 Cross Cultural Training Malaysia

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WELCOME!!!WELCOME!!!


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CROSS CULTURALCROSS CULTURALTRAININGTRAINING

MALAYSIAMALAYSIADR ADALAT KHANDR ADALAT KHAN

[email protected]@gmail.com

www.mina.edu.mywww.mina.edu.my


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What do you see?What do you see?

Source: Exploring cultureHofstede et al. 2002


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Other people sawOther people saw

A woman giving aA woman giving a

man money and hesman money and hes

claiming he wantsclaiming he wantsmoremore

A woman trying toA woman trying to

bribe a manbribe a man

A woman asking theA woman asking theway and a manway and a man

orienting herorienting her

A discussion amongA discussion among

friendsfriends

A violent discussionA violent discussion A quarrel. She hasA quarrel. She has

insulted him in someinsulted him in some

wayway

EVERYONE IS RIGHT!


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WHY EVERYONE ISWHY EVERYONE IS

RIGHT?RIGHT?Because everyone is lookingBecause everyone is looking

at the picture from their ownat the picture from their owncultural lenses.cultural lenses.

To everyone their culture isTo everyone their culture isthe norm.the norm.


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So what?So what?

We need to respect others culture because;We need to respect others culture because;

Lack of intercultural awareness may:Lack of intercultural awareness may:

adversely affect relationshipsadversely affect relationships

lead to longlead to long--term misunderstanding andterm misunderstanding and

mistrust of another culturemistrust of another culture

result in lost opportunities inresult in lost opportunities inbusiness/professional lifebusiness/professional life


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Notes on CultureNotes on CultureNotes on CultureNotes on Culture

There is no right or wrong or betterculture only differences betweencultures

People think of their culture as the norm

Ethnocentrism belief that ones cultureis superior

Sub-cultures, regional differences,individuality


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CULTURAL DIFFERENCES ANDCULTURAL DIFFERENCES AND

PERCEPTIONSPERCEPTIONS Anthropologists discovered that, when faced by interactionAnthropologists discovered that, when faced by interaction

that we do not understand, people tend to interpret thethat we do not understand, people tend to interpret the

others involved asothers involved as "abnormal","weird or "wrong.""abnormal","weird or "wrong."

Awareness of cultural differences and recognizing whereAwareness of cultural differences and recognizing where

cultural differences are at work is the first step towardcultural differences are at work is the first step toward

understanding each other and establishing a positiveunderstanding each other and establishing a positive

working environment.working environment.

Use these differences toUse these differences to challenge your own assumptionschallenge your own assumptions..


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CULTURAL INTELLIGENCECULTURAL INTELLIGENCE

CulturalCultural intelligence refers tointelligence refers to aa

persons capability to adaptpersons capability to adapt

effectively to neweffectively to new culturalcultural contextscontexts..

This definition is not at all at oddsThis definition is not at all at odds

with existing definitions of generalwith existing definitions of generalor cognitive intelligence.or cognitive intelligence.


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CountryCountry

The Federation of MalaysiaThe Federation of Malaysia

comprises Peninsulacomprises Peninsula

Malaysia and the states ofMalaysia and the states ofSabah and Sarawak on theSabah and Sarawak on the

island ofBorneo.island ofBorneo.


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MAP OF MALAYSIAMAP OF MALAYSIA


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Facts and ClimateFacts and Climate

Country Name:Country Name: State of MalaysiaState of Malaysia

Area:Area: 329,750 sq km(204,445 sq mi)329,750 sq km(204,445 sq mi) Capital City:Capital City: Kuala Lumpur (pop 1.2 million)Kuala Lumpur (pop 1.2 million)

Climate:Climate: hot and humid year roundhot and humid year round

Average 90% humidityAverage 90% humidity

Population:Population: 27.17 million27.17 million


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Religion & LanguageReligion & Language

Islam is official religionIslam is official religion

Christianity, Hinduism, Buddhism andChristianity, Hinduism, Buddhism andTaoismTaoism

Bahasa Malaysia is national languageBahasa Malaysia is national language

English, Chinese and Indian dialectsEnglish, Chinese and Indian dialects


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1420/06/2010

MalaysiaMalaysia: behaviors: behaviors

Only do business with people you knowOnly do business with people you know

No contact between sexes except for handshakesNo contact between sexes except for handshakes

or a Salamor a Salam

Use of titles for superiorsUse of titles for superiors

English is the language of business except forEnglish is the language of business except for

with government officialswith government officials

Making eye contact and being politeMaking eye contact and being polite

Typically O.K. to ask personal questionsTypically O.K. to ask personal questions

Appointments are to be scheduled a minimum ofAppointments are to be scheduled a minimum of

2 weeks in advance2 weeks in advance


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20/06/2010

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Malaysia: expectationsMalaysia: expectations Establishing a productive business relationshiprequires long term commitment

Negotiations are slow and protracted

Several visits and discussions with Malaysians

needed before decision making phase Developing personal relationship with Malaysian

counterpart

Never assume that a signed contract is a finalagreement

Negotiations continue after a contract has been

signed Take religious differences into account

Difficult to enter in in-depth discussion

Appropriate follow-up is crucial to the success of abusiness visit


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DR. ADALAT KHANDR. ADALAT KHAN --CROSS CULTURAL EXPERTCROSS CULTURAL EXPERT

Dr Adalat Khan is the founder and President of Mina Resources SdnDr Adalat Khan is the founder and President of Mina Resources Sdn

Bhd, a leading Malaysian accredited training organization. He is aBhd, a leading Malaysian accredited training organization. He is aforemost authority, Facilitator, leader and speaker in the fields offoremost authority, Facilitator, leader and speaker in the fields of

CrossCross--cultural communication, Human Relations, Expatriatecultural communication, Human Relations, Expatriate

relocation and adjustment, management, leadership, customer service,relocation and adjustment, management, leadership, customer service,

and train the trainer subjects.and train the trainer subjects.

How to contact: Dr. Adalat KhanHow to contact: Dr. Adalat Khan

PresidentPresident

MINA RESOURCES SDN BHDMINA RESOURCES SDN BHD

119119-- Jalan Kampar, 30250, Ipoh,Jalan Kampar, 30250, Ipoh,

Perak, Malaysia.Perak, Malaysia.TEL: 605TEL: 605--24157222415722

FAX: 605FAX: 605--25369432536943

InternetInternet--EE--mail:mail:

http://www.mina.edu.myhttp://www.mina.edu.my

EE--mail: [email protected] or [email protected]: [email protected] or [email protected]


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ABOUT MINA RESOURCESABOUT MINA RESOURCES

SDN BHD MALAYSIASDN BHD MALAYSIA


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Any QuestionsAny Questions

cross cultural training malaysia

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