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Laporan Tahunan2012
2012Laporan TahunanA n n u a l R e p o r t
Aligning the Excellences for Excellent Future
Menyelaraskan Keunggulan untuk Masa Depan Terbaik
2012Laporan TahunanA n n u a l R e p o r t
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Pencapaian Penting Angkasa Pura II Tahun 20122012 Significant Achievements
sebanyak 516.065 Jam
Total Jam Pelatihan (Training Hours) Tahun 2012
Laba Bersih sebesarNet profit
Pendapatan Usaha sebesar
Total Aset sebesarTotal Assets
Revenue
mencapaiSkor Assessment GCG
82,08%GCG assessment score is 82.08%
masuk Kategori BAIKcategorized as GOOD
Meningkat 11,84% dibandingkan tahun 2011increased by 11.84% compared to 2011
Meningkat 8,38% dibandingkan tahun 2011increased by 8.38% compared to 2011
Meningkat 14,35% dibandingkan tahun 2011increased by 14.35% compared to 2011
Total Training Hours in 2012 is 516,065 hours
Rp1.219miliar IDR 1,219 billion
Rp10.770miliar IDR 10,770 billion
Rp3.997miliar IDR 3,997 billion
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Aligning the Excellences for Excellent FutureMenyelaraskan Keunggulan untuk Masa Depan Terbaik
Tahun 2012 merupakan penyamaan misi Angkasa Pura II agar sejalan dengan visi yaitu to be world-class airport. Berbagai perbaikan dan peningkatan kinerja dilakukan melalui peningkatan efektivitas dan efisiensi biaya dengan melakukan kegiatan operasi terbaik, antara lain memperbaiki kualitas layanan dengan penerapan SLA (Service Level Agreement) dan SLG (Service Level Guarantee), mengoptimalkan fasilitas dan infrastruktur bandara untuk meningkatkan kepuasan pelanggan, menerapkan sistem yang berbasis Information Technology (IT), dan mempersiapkan fasilitas dan infrastruktur untuk pengembangan bisnis.
Melalui beragam program pengembangan, kami berfokus menampilkan citra bandara yang aman, nyaman, dan efisien dengan kualitas layanan sesuai kebutuhan masyarakat serta setaraf dengan bandara kelas dunia sesuai dengan standar ICAO.
2012 is the year of alignment for Angkasa Pura II in order to be in line with the companys vision of becoming world-class airport. Various improvements and performance enhancements are implemented through cost effectiveness and efficiency improvement by conducting the best operation activities, e.g. improving service quality through SLA (ServiceLevel Agreement) and SLG (Service Level Guarantee) implementation, optimizing airport facilities and infrastructures to improve customer satisfaction, applying Information Technology (IT) based system and preparing new infrastructures and facilities for business expansion.
Through various improvement programs, we focus to create the image of a safe, comfortable and efficient airport with service quality equal to ICAO standard world class airport.
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Kesinambungan TemaSustainability of Themes
Annual Report 2011Restructuring
Annual Report 2010Innovate
Annual Report 2009Reborn
Annual ReportLaporan Tahunan2010
Innovateto be a world class airport
Annual Report
Laporan Tahunan2010
20102010PT Angkasa Pura IIHead Office:Soekarno - Hatta International AirportBuilding 600, PO BOX 1001/ BUSHJakarta 19120 IndonesiaTel : (62-21) 550 5079, 550 5074Fax : (62-21) 550 2141www.angkasapura2.co.id
Annual ReportLaporan Tahunan2010
Innovateto be a w
orld class airport
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Our Superiority Keunggulan Kami
Pengalaman yang teruji dalam pengelolaan bandar udara
Reputasi dan image perusahaan yang baik
Kondisi finansial dan aset perusahaan yang cukup kuat
Tingkat Kesehatan Perusahaan memperoleh nilai AAA dan masuk
dalam kategori SEHAT
Proven experience in airport management
Good company image and reputation
Strong companys financial and assets condition
Companys level of soundness is rated AAA (HEALTHY)
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76 Annual Report 2012 Angkasa Pura II
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Managem
ent Analysis and DiscussionM
anagement Report
Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Daftar IsiTable of Contents
TemaTheme
1 Sekilas Tentang PerusahaanCompany in Brief10 Identitas Perusahaan Company identity
16 Jejak LangkahMilestones12 Riwayat PerusahaanCompany history
22 Bidang UsahaBusiness Lines2 Kilas Kinerja 20122012 Performance Review
4 Laporan ManajemenManagement Report
3 Visi dan Misi PerusahaanCompanys Vision and Mission
36 Ikhtisar KeuanganFinancial Highlights
56 Laporan Dewan KomisarisBoard of Commissioners Report
50 Visi dan Misi PerusahaanCompanys Vision and Mission
44 Peristiwa Penting 20122012 Significant Events
40Ikhtisar Saham dan Kronologis Pencatatan Saham Share Highlights and Share Listing Chronology
53 Nilai-nilai Perusahaan Companys Values53 Tujuan dan Sasaran Perusahaan Companys Objectives and Targets
38 Ikhtisar OperasionalOperational Highlights
62 Laporan DireksiBoard of Directors Report
52 Falsafah PerusahaanCompanys Philosophy
47 Penghargaan dan SertifikasiRewards and Certifications
41 Pengembangan Bandara Tahun 2012Airport Expansion in 2012
40Ikhtisar Obligasi/Sukuk/Obligasi Konversidan Kronologis Pencatatan Efek Lainnya Bonds/Sukuk/Convertible Bonds and Chronology of Other Stock Listing
5 Analisis dan Pembahasan ManajemenManagement Analysis and Discussion 70 Tinjauan IndustriIndustrial Review
105Tinjauan KeuanganFinancial Review 78 Tinjauan OperasionalOperational Review
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76 Annual Report 2012 Angkasa Pura II
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Managem
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anagement Report
Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Daftar IsiTable of Contents
7 Tanggung Jawab Sosial dan Lingkungan PerusahaanSustainability and Environmental Report214Filosofi CSRCSR Philosophy
219Ketenagakerjaan, Kesehatandan Keselamatan Kerja (K3)Employment, Occupational Health And Safety (HSE)
215Lingkungan HidupEnvironmental
225Program Kemitraan dan Bina Lingkungan (PKBL)Partnership And Community Development Program (PKBL)234KonsumenConsumer
6 Tata Kelola PerusahaanGood Corporate Governance 132
Dasar dan Penerapan GCG di Angkasa Pura II GCG Basis and Implementation of GCG in Angkasa Pura II
135Roadmap GCG Angkasa Pura IIGCG Roadmap of Angkasa Pura II
153DireksiBoard of Directors
181Akses Data dan Informasi Corporate Data and Information Access
201Perkara PentingImportant Cases
178Sekretaris Dewan KomisarisSecretary to the Board of Commissioners
183Fungsi Audit InternalInternal Audit Function
205Code of ConductCode of Conduct
193Manajemen RisikoRisk Management
209Whistleblowing SystemWhistleblowing System
141Rapat Umum Pemegang SahamGeneral Meeting of Shareholders
163Kebijakan Remunerasi Dewan Komisaris dan DireksiRemuneration Policy to the Board of Commissioners and the Board of Directors
135Memperkuat Implementasi GCGAngkasa Pura II Strengthening GCG Implementation of Angkasa Pura II
136Assessment GCG GCG Assessment
142Dewan KomisarisBoard of Commissioners
170Komite Audit Audit Committee
179Sekretaris PerusahaanCorporate Secretary
175Komite Manajemen RisikoRisk Management Committee
182Sistem Pengendalian InternalInternal Control System
191Auditor EksternalExternal Auditor
168Assessment Dewan Komisaris dan DireksiThe Assessment of the Board of Directors and the Board of Commissioners
139Struktur dan Mekanisme Penerapan Tata Kelola Perusahaan Structure and Mechanism of Corporate Governance
8 Laporan Sumber Daya ManusiaHuman Capital Report
9 Data PerusahaanCompany Data
238Profil Sumber Daya ManusiaHuman Resources Profile
272Struktur Grup Group Structure
268Kebebasan BerserikatUnion Freedom
276Profil Dewan KomisarisBoard of Commissioners Profile
295Profil Sekretaris Dewan Komisaris Secretary to Board of Commissioner Profile
296Profil Pejabat Satu Level di Bawah DireksiBoard of Directors-1 Profile (1 level under Board of Directors) 300Lembaga dan Profesi Penunjang Pasar ModalSupporting Institutions and Profession of Capital Market
293Profil Komite AuditAudit Committee Profile
296Profil Kepala Satuan Pengawasan InternHead of Internal Auditor Profile
302Profil BandaraAirport Profile
304Tanggung Jawab Manajemen atas Laporan Tahunan 2012Managements Responsibility to 2012 Annual Report 306Referensi Silang Kriteria Penilaian Annual Report Award 2012Cross Reference of Assessment Criteria to 2012 Annual Report Award 343Laporan KeuanganFinancial Report
249Pengembangan Kompetensi Sumber Daya ManusiaHuman Resources Competency Development
273Daftar Entitas Anak dan Perusahaan AfiliasiList of Subsidiaries and Affiliated Companies
246Pengelolaan Sumber Daya ManusiaHuman Resources Management
272Komposisi Kepemilikan SahamShareholding Composition
265Sistem Penilaian KinerjaPerformance Assessment System
274Struktur OrganisasiOrganization Structure
294Profil Komite Manajemen RisikoRisk Management Committee Profile
284Profil DireksiBoard of Directors Profile
295Profil Sekretaris PerusahaanCorporate Secretary Profile
301Alamat Kantor Pusat, Kantor Cabang & Entitas AnakAddress of Head Office, Branch Offices and Subsidiary Offices
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Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Align to improve
Our Performance
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Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Sekilas Tentang PerusahaanCompany In Brief
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1110 Annual Report 2012 Angkasa Pura II
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anagement Report
Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
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Identitas PerusahaanCompanys Identity
Nama:
PT Angkasa Pura II (Persero)
Bidang Usaha:
1. Pelayanan Jasa Kebandarudaraan
2. Pelayanan Jasa Terkait Bandar Udara
Status Perusahaan:
Perusahaan Badan Usaha Milik Negara (BUMN)
Kepemilikan:
100% dimiliki oleh Negara Republik Indonesia
Tanggal Pendirian:
3 Oktober 1995
Dasar Hukum Pendirian:
18 November 2008 sesuai dengan Akta Notaris Silvia
Abbas Sudrajat, SH, SpN Nomor 38
Modal Dasar:
Rp7.600.000.000.000
Modal Ditempatkan dan Disetor Penuh:
Rp1.900.000.000.000 (1.900.000 lembar saham)
Name:
PT Angkasa Pura II (Persero)
Business Lines:
1. Airport Services
2. Airport-related services
Company Status:
State-Owned enterprises (SOE)
Ownership:
100% owned by the Republic of Indonesia
Date of Establishment:
October 3, 1995
Legal Foundation:
November 18, 2008 pursuant to the Notarial Deed of
Silvia Abbas Sudrajat, SH, SpN Number 38
Authorized Capital:
IDR 7,600,000,000,000
Issued and Paid-up Capital:
IDR 1,900,000,000,000 (1,900,000 shares)
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Managem
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Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
Identitas PerusahaanCompanys Identity
Kantor Pusat:
Soekarno-Hatta International Airport,
Jakarta
Building 600, PO BOX 1001/BUSH
Jakarta 19120 Indonesia
Jumlah Karyawan:
8.301 orang
Website:
www.angkasapura2.co.id
Layanan Informasi:
Soekarno-Hatta International Airport,
Jakarta
Building 600, PO BOX 1001/BUSH
Jakarta 19120 Indonesia
(+62-21) 550 5079, 550 5021
Call Center:
(+62-21) 550 5079, 550 5021
Head Office:
Soekarno-Hatta International Airport,
Jakarta
Building 600, PO BOX 1001/BUSH
Jakarta 19120 Indonesia
Total employee:
8,301 people
Website:
www.angkasapura2.co.id
Information Services:
Soekarno-Hatta International Airport,
Jakarta
Building 600, PO BOX 1001/BUSH
Jakarta 19120 Indonesia
(+62-21) 550 5079, 550 5021
Call Center:
(+62-21) 550 5079, 550 5021
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Vision, Mission
Good Corporate G
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)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
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Riwayat Singkat PerusahaanCompany in Brief
PT Angkasa Pura II (Persero), selanjutnya disebut
Angkasa Pura II atau Perusahaan merupakan salah satu
Badan Usaha Milik Negara yang bergerak dalam bidang
usaha pelayanan jasa kebandarudaraan dan pelayanan
jasa terkait bandar udara di wilayah Indonesia Barat.
Angkasa Pura II telah mendapatkan kepercayaan dari
Pemerintah Republik Indonesia untuk mengelola dan
mengupayakan pengusahaan Pelabuhan Udara Jakarta
Cengkareng yang kini berubah nama menjadi Bandara
Internasional Jakarta Soekarno-Hatta serta Bandara
Halim Perdanakusuma sejak 13 Agustus 1984.
Keberadaan Angkasa Pura II berawal dari Perusahaan
Umum dengan nama Perum Pelabuhan Udara Jakarta
Cengkareng melalui Peraturan Pemerintah Nomor
20 tahun 1984, kemudian pada 19 Mei 1986 melalui
Peraturan Pemerintah Nomor 26 tahun 1986 berubah
menjadi Perum Angkasa Pura II. Selanjutnya, pada
17 Maret 1992 melalui Peraturan Pemerintah Nomor
PT Angkasa Pura II (Persero), herein after refer to as
Angkasa Pura II or Company is one of the State-
Owned enterprises engaged in the airport services and
airport related services in Western part of Indonesia.
Angkasa Pura II has earned the trust of the Government
of the Republic Indonesia to manage and develop
the business of the Airport of Jakarta Cengkareng
that has changed its name to Jakarta Soekarno-Hatta
International Airport and Halim Perdanakusuma Airport
since August 13, 1984.
Angkasa Pura II owes its origin from a public company
under the name of Perum Pelabuhan Udara Jakarta
Cengkareng through Government Regulation No.
20/1984, subsequently on May 19, 1986 through
Government Regulation No. 26/ 1986 was amended to
Perum Angkasa Pura II. Thereafter, on March 17, 1992
through Government Regulation No.14/1992, it became
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1312 Annual Report 2012 Angkasa Pura II
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Managem
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anagement Report
Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
Riwayat Singkat PerusahaanCompany in Brief
14 tahun 1992 berubah menjadi Perusahaan Perseroan
(Persero). Seiring perjalanan perusahaan, pada
18 November 2008 sesuai dengan Akta Notaris Silvia
Abbas Sudrajat, SH, SpN Nomor 38 resmi berubah
menjadi PT Angkasa Pura II (Persero).
Berdirinya Angkasa Pura II bertujuan untuk menjalankan
pengelolaan dan pengusahaan dalam bidang jasa
kebandarudaraan dan jasa terkait bandar udara dengan
mengoptimalkan pemberdayaan potensi sumber
daya yang dimiliki dan penerapan praktik tata kelola
perusahaan yang baik. Hal tersebut diharapkan agar
dapat menghasilkan produk dan layanan jasa yang
bermutu tinggi dan berdaya saing kuat sehingga
dapat meningkatkan nilai Perusahaan dan kepercayaan
masyarakat.
Kiprah Angkasa Pura II selama 28 tahun, telah
menunjukkan kemajuan dan peningkatan usaha
a limited liability state-owned company or Persero. In
line with its evolution, on November 18, 2008 pursuant
to the Notarial Deed of Silvia Abbas Sudrajat, SH, SpN
Number 38, the Company officially became PT Angkasa
Pura II (Persero).
The establishment of Angkasa Pura II is to undertake
the management and business of airport and airport-
related services by optimizing the utilization of
potential resources at the disposal of the Company and
implement good corporate governance practices. This
is expected to yield high-quality products and services
that are highly competitive in order to increase the value
of the Company as well as the trust of its stakeholders,
including the general public.
The track records of Angkasa Pura II over 28 years have
shown incredible business progress and enhancements
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Vision, Mission
Good Corporate G
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)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
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yang pesat dalam bisnis jasa kebandarudaraan
melalui penambahan berbagai sarana prasarana dan
peningkatan kualitas pelayanan pada bandara yang
dikelolanya.
Angkasa Pura II telah mengelola 13 Bandara, antara
lain yaitu Bandara Soekarno-Hatta (Jakarta), Halim
Perdanakusuma (Jakarta), Polonia (Medan), Supadio
(Pontianak), Minangkabau (Padang), Sultan Mahmud
Badaruddin II (Palembang), Sultan Syarif Kasim II
(Pekanbaru), Husein Sastranegara (Bandung), Sultan
Iskandarmuda (Banda Aceh), Raja Haji Fisabilillah
(Tanjungpinang), Sultan Thaha (Jambi), Depati Amir
(Pangkal Pinang) dan Silangit (Tapanuli Utara). Selain itu
Angkasa Pura II juga melayani jasa pelayanan lalu lintas
udara untuk wilayah udara Flight Information Region
(FIR) Jakarta.
Selama kurun waktu 10 (sepuluh) tahun terakhir,
Angkasa Pura II telah berhasil memperoleh berbagai
penghargaan dari berbagai instansi. Penghargaan yang
diperoleh merupakan bentuk apresiasi kepercayaan
masyarakat atas performance Perusahaan dalam
memberikan pelayanan, diantaranya adalah The Best
BUMN in Logistic Sector dari Kementerian Negara
BUMN RI (2004-2006), The Best I in Good Corporate
Governance (2006), Juara I Annual Report Award
2007 kategori BUMN Non-Keuangan Non-Listed, dan
sebagai BUMN Terbaik dan Terpercaya dalam bidang
Good Corporate Governance pada Corporate Governance
Perception Index 2007 Award. Pada tahun 2009, Angkasa
Pura II berhasil meraih penghargaan sebagai 1st The Best
Non Listed Company dari Anugerah Business Review
2009 dan juga sebagai The World 2nd Most On Time Airport
through the addition of several infrastructures and
facilities as well as service improvements in the airports
under its management.
Angkasa Pura II operates 13 airports, namely Soekarno-
Hatta (Jakarta) Airport, Halim Perdanakusuma (Jakarta),
Polonia (Medan), Supadio (Pontianak), Minangkabau
(Padang), Sultan Mahmud Badaruddin II (Palembang),
Sultan Syarif Kasim II (Pekanbaru), Husein Sastranegara
(Bandung), Sultan Iskandarmuda (Banda Aceh), Raja
Haji Fisabilillah (Tanjungpinang), Sultan Thaha (Jambi),
Depati Amir (Pangkal Pinang) and Silangit (Tapanuli
Utara). In addition to that, Angkasa Pura II also runs air
traffic service for Jakarta Flight Information Region (FIR).
Over the past 10 (ten) years, Angkasa Pura II has earned
a number of awards from various institutions. These
awards represent a form of trust and appreciation of the
public, in recognition of the Companys performance
in providing its services, including The Best SOE in
Logistics Sector from the State Ministry of SOE of the
Republic of Indonesia (2004-2006), The Best I in Good
Corporate Governance (2006), First Place in the Annual
Report Award 2007 for the category of Non-Listed Non-
Financial SOE, and as The Best and Most Trustworthy
SOE in Good Corporate Governance (GCG) in the
Corporate Governance Perception Index 2007 Award.
In 2009, Angkasa Pura II again earned awards as 1st The
Best Non Listed Company from Anugerah Business
Review 2009 and as The Worlds 2nd Most On Time
Airport for Soekarno-Hatta International Airport from
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Angkasa Pura II Annual Report 2012
Company In Brief
untuk Bandara Soekarno-Hatta dari Forbestraveller.com,
Juara III Annual Report Award 2009 kategori BUMN Non-
Keuangan Non-Listed, The Best Prize INACRAFT Award
2010 in category natural fibers, GCG Award 2011 as Trusted
Company Based on Corporate Governance Perception
Index (CGPI) 2010, Penghargaan Penggunaan Bahasa
Indonesia Tahun 2011 dari Kementerian Pendidikan dan
Kebudayaan, penghargaan untuk Bandara Internasional
Minangkabau Padang sebagai Indonesia Leading
Airport dalam Indonesia Travel & Tourism Award 2011,
dan Penghargaan Kecelakaan Nihil (Zero Accident)
selama 2.084.872 jam kerja terhitung mulai 1 Januari
2009-31 Desember 2011 untuk Bandara Sultan Syarif
Kasim II Pekanbaru, serta berbagai penghargaan di
tahun 2012 dari Majalah Bandara kategori Best Airport
2012 untuk Bandara Internasional Sultan Syarif Kasim II
(Pekanbaru) dan Bandara Sultan Mahmud Badaruddin
II (Palembang), kategori Good Airport Services untuk
Bandara Internasional Minangkabau dan Bandara
Internasional Soekarno-Hatta Terminal 3 (Cengkareng)
dan kategori Progressive Airport Service 2012 untuk
Bandara Internasional Soekarno-Hatta Terminal 3
(Cengkareng)
Sebagai Badan Usaha Milik Negara, Angkasa Pura II selalu
melaksanakan kewajiban untuk membayar dividen
kepada negara selaku pemegang saham. Angkasa Pura
II juga senantiasa berkomitmen untuk memberikan
pelayanan yang terbaik dan perlindungan konsumen
kepada pengguna jasa bandara, menerapkan praktik
tata kelola perusahaan yang baik, meningkatkan
kesejahteraan karyawan dan keluarganya serta
meningkatkan kepedulian sosial terhadap masyarakat
umum dan lingkungan sekitar bandara melalui program
Corporate Social Responsibility.
Forbestraveller.com, Third Place Annual Report Award
2009 for the category of Non-Listed Non-Financial SOE,
The Best Prize INACRAFT Award 2010 in the category
of natural fibers, GCG Award 2011 as Trusted Company
Based on Corporate Governance Perception Index
(CGPI) 2010, Award on the Use of Bahasa Indonesia 2011
from the Ministry of Education and Culture, recognition
for Minangkabau International Airport of Padang as
Indonesia Leading Airport in the Indonesia Travel &
Tourism Award 2011, and the Zero Accident Award
for 2,084,872 man hours between January 1, 2009 and
December 31, 2011 for Sultan Syarif Kasim II Airport
in Pekanbaru, as well as various rewards in 2012 from
Majalah Bandara, including Best Airport for Sultan Syarif
Kasim II International Airport (Pekanbaru), and Sultan
Mahmud Badaruddin II Airport (Palembang) Good
Airport Services for Minangkabau International Airport
and Soekarno-Hatta International Airport Terminal 3
(Cengkareng), and Progressive Airport Service 2012
also for Soekarno-Hatta International Airport Terminal 3
(Cengkareng).
As a State-owned enterprises, Angkasa Pura II has
consistently met its obligation to pay dividends to the
state as the shareholder. The Company is also constantly
committed to providing the best services and consumer
protection to airport customers, implement good
corporate governance practices, improve the welfare
of employees and their families, and increase social
care to the surrounding communities and environment
through Corporate Social Responsibility programs.
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Angkasa Pura II Annual Report 2012
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Jejak LangkahMilestone
Pemisahan dan Pengalihan Kekayaan Negara pada SENOPEN Jakarta untuk dijadikan penyertaan Modal Negara ke dalam Perum Angkasa Pura II berdasarkan Peraturan Pemerintah No.4/1989.
Peresmian pembukaan Terminal II oleh Presiden Soeharto, pengoperasiannya telah dilaksanakan sejak tanggal 11 Februari 1992.
Serah Terima Pemilikan dan Pengoperasian Bandara Sultan Mahmud Badaruddin II Palembang, Sentra Operasi Keselamatan Penerbangan Palembang dan Bandara Supadio Pontianak dari Direktorat Jenderal Perhubungan Udara kepada Perum Angkasa Pura II
Pendirian PT (Persero) Angkasa Pura II berdasarkan Akte Notaris Muhani Salim, SH , No. 3 tanggal 02 Januari 1993.
Separation and transfer of State Assets at SENOPEN Jakarta to become State Equity in Perum Angkasa Pura II based on Government Regulation No. 4/1989.
Inauguration of Terminal II by President Soeharto; having been in operation since February 11, 1992.
Transfer of Ownership and Operation of Sultan Mahmud Badaruddin II Airport Palembang, Central Operations for Air Flight Safety Palembang and Supadio Airport Pontianak from the Directorate General of Air Transport to Perum Angkasa Pura II.
Establishment of PT (Persero) Angkasa Pura II based on Notarial Deed of Muhani Salim, SH, No.3 of January 2, 1993.
30 Maret 1989 March 30, 1989
11 Mei 1992 May 11, 1992
01 April 1991 April 1, 1991
02 Januari 1993 January 2, 1993
Pendirian Perusahaan Umum (Perum) Pelabuhan Udara Jakarta Cengkareng, berdasarkan Peraturan Pemerintah No. 20/1984.Establishment of the Public Company (Perum) Jakarta Cengkareng Airport based on Government Regulation No. 20/1984.
13 Agustus 1984 August 13, 1984 Pemindahan Operasi Penerbangan berjadwal dari Bandar Udara Kemayoran dan Halim Perdanakusuma ke Pelabuhan Bandar Udara Jakarta Cengkareng.
Transfer of scheduled Flight Operations from the Kemayoran and Halim Perdanakusuma Airports to Jakarta Cengkareng Airport.
1631 Maret 1985 March 1631, 1985
Penggantian nama Pelabuhan Udara Jakarta Cengkareng menjadi Bandar Udara Internasional Jakarta Soekarno-Hatta, berdasarkan Keputusan Presiden No. 54/1985.
Renaming of Jakarta Cengkareng Airport into Jakarta Soekarno-Hatta International Airport based on Presidential Decree No.54/1985.
03 Juli 1985 July 3, 1985
Peresmian Pembukaan Bandar Udara Internasional Jakarta Soekarno-Hattaoleh Presiden Soeharto.Inauguration of Jakarta Soekarno-Hatta International Airport by President Soeharto.
05 Juli 1985 July 5, 1985
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2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
Jejak LangkahMilestone
Penambahan penyertaan Modal Negara di Bandara Halim Perdanakusuma ke dalam Modal Perum Angkasa Pura II berdasarkan Peraturan Pemerintah No. 7/1992.
Perusahaan mendapat tugas mengelola Bandar Udara Polonia Medan dari Direktorat jenderal Perhubungan Udara, berdasarkan Surat MenteriKeuangan No.5-33/MK/1994 tanggal 22 Januari 1994.
Pengalihan bentuk Perusahaan Umum menjadi Perseroan (Persero) Angkasa Pura II berdasarkan Peraturan Pemerintah No. 14/1992.
Perusahaan mendapat tugas mengelola Bandara Simpang Tiga Pekanbaru, Tabing Padang, Husein Sastranegara Bandung dan Blang Bintang Banda Aceh serta Senopen Pekanbaru dari Direktorat Jenderal Perhubungan Udara berdasarkan Surat Menteri Keuangan No.5-33/MK.016/1994 dan Surat Menteri Perhubungan A.278/AU.001/ SKJ/1994.
Perubahan nama Perum Pelabuhan Udara Jakarta Cengkareng menjadi Perum Angkasa Pura II berdasarkan Peraturan Pemerintah No. 26/1986.
Pengalihan Pelayanan Keselamatan Lalu Lintas Udara di bandara-bandara yang diusahakan oleh Perusahaan Umum ke dalam Perum Angkasa Pura I dan II berdasarkan Keputusan Menteri Perhubungan No. KM.19 tahun 1988.
Additional State Equity participation in Halim Perdanakusuma Airport into the equity of Perum Angkasa Pura II based on Government Regulation No.7/1992.
Appointment of the Company to manage the Polonia Airport Medan by the Directorate General of Air Transportation, based on the Minister of Finance Letter No.5-33/MK/1994 of January 22, 1994.
Reestablishment of Public Company to Limited Liability Company of Angkasa Pura II based on Government Regulation No.14/1992.
Appointment of the Company to manage Simpang Tiga Pekanbaru; Tabing Padang; Husein Sastranegara Bandung; and Blang Bintang Banda Aceh; and Senopen Pekanbaru Airports from the Directorate General Air Transportation based on the Minister of Finance Letter No.5-33/MK.016/1994 and the Minister of Transportation Letter No.A.278/AU.001/SKJ/1994.
Renaming of the Public Company Jakarta Cengkareng into Public Company Angkasa Pura II based on Government Regulation No.26/1986.
Transfer of Air Traffic Control services at public airports to Perum Angkasa Pura I and II based on the Minister of Transportation Decree No. KM19/ 1988.
19 Februari 1992 February 19, 1992
01 Januari 1994 January 1, 1994
17 Maret 1992 March 17, 1992
09 April 1994 April 9, 1994
19 Mei 1986 May 19 ,1986 29 Februari 1988 February 29, 1988
17Annual Report 2012 Angkasa Pura II
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2012 Performance Review
Angkasa Pura II Annual Report 2012
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Penambahan penyertaan Modal Negara di Bandara Polonia Medan ke dalam Modal Perusahaan mulai tanggal 01 Januari 1994, Bandara Simpang Tiga Pekanbaru, Tabing Padang, Husein Sastranegara Bandung dan Blang Bintang Banda Aceh terhitung mulai tanggal 01 April 1994 Berdasarkan Peraturan Pemerintah No.26/1994.
Peletakan batu pertama Pembangunan Bandara Baru Medan-Kualanamu oleh Wakil Presiden RI, Jusuf Kalla.
Soekarno-Hatta Going Green Pencanangan Hutan Raya Bandara Soekarno-Hatta sebagai wujud Kepedulian Perusahaan dalam menghijaukan kembali alam Indonesia, di Bandara Soekarno-Hatta, Tangerang.
Manajemen Kantor Cabang Utama PT Angkasa Pura II (Persero) Bandar Udara Soekarno-Hatta terbentuk melalui Keputusan Direksi Nomor KEP. 470/OM.00/1998-APII
Peresmian TKI Lounge di Bandara Soekarno-Hatta oleh Presiden Susilo Bambang Yudhoyono.
Pencanangan Program Bersih Bandara Clean Airport Action dan peresmian fasilitas umum di Bandara Soekarno-Hatta oleh Menteri Perhubungan, Menteri Kebudayaan dan Pariwisata dan Gubernur Banten, dalam rangka memberikan pelayanan yang terbaik bagi pengguna jasabandara.
Perubahan nama Bandar Udara Simpang Tiga-Pekanbaru menjadi Bandar Udara Sultan Syarif Kasim II berdasarkan Keputusan Menteri Perhubungan Nomor SK.2/AU.106/PHB.99 tanggal 18 November 1999.
Penandatanganan Akta Pendirian PT RAILINK antara Perusahaan dengan PT Kereta Api Indonesia.
Penandatanganan Nota Kesepahaman antara Perusahaan dan PT Telekomunikasi Indonesia Tbk, tentang Penyediaan Layanan Total Solusi Fasilitas Telekomunikasi pada Bandar Udara yang dikelola oleh Angkasa Pura II.
Additional of State Equity participation in Polonia Airport Medan into Company Equity effective January 1, 1994; Simpang Tiga Pekanbaru; Tabing Padang; Husein Sastranegara Bandung and Blang Bintang Banda Aceh Airports effective April 1, 1994 based on Government Regulation No.26/1994.
Ground Breaking Ceremony for the construction of the new Kualanamu Airport in Medan by the Vice President of the Republic of Indonesia, Jusuf Kalla.
Soekarno-Hatta Going Green became the official designation the woodlands development at Soekarno-Hatta Airport as a manifestation of the Company in the re-vegetation of nature within the airport area.
Management of Main Branch Office, Soekarno-Hatta Airport, PT Angkasa Pura II (Persero) was formed on the basis of Board of Directors Decisions No.KEP 470/OM.00/1998-APII.
Official ceremony of TKI Lounge at Soekarno-Hatta Airport by President Susilo Bambang Yudhoyono.
Designation of the Clean Airport Action Program and inauguration of public facilities at Soekarno-Hatta Airport by the Minister of Transportation, Minister of Culture and Tourism and Governor of Banten, with the aim of providing the best services to airport customers.
Renaming of Simpang Tiga Airport-Pekanbaru to Sultan Syarif Kasim II based on the Minister of Transportation Decision No. SK.2/AU.106/PHB.99 of November 18, 1999.
Signing of the Articles of Association Deed of PT RAILINK between the Company and PT Kereta Api Indonesia.
Signing of Memorandum of Understanding between the Company with PT Telekomunikasi Indonesia Tbk, regarding the Service Provision of Total Solutions for Telecommunication Facilities at Airports under Angkasa Pura II management.
30 Agustus 1994August 30, 1994
29 Juni 2006June 29, 2006
22 Desember 2007December 22, 2007
04 September 1998September 4, 1998
29 Agustus 2006August 29, 2006
23 September 2008September 23, 2008
18 November 1999November 18, 1999
28 September 2006September 28, 2006
22 Oktober 2008October 22, 2008
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Angkasa Pura II Annual Report 2012
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m i l e s t o n e
Serah Terima Operasi Bandara Kijang Tanjungpinang dari Direktorat Jenderal Perhubungan Udara kepada Perusahaan, dan menjadi bandara yang ke sepuluh yang dikelola oleh Perusahaan.
Bandara Depati Amir, Pangkal Pinang dan Bandara Sultan Thaha, Jambi resmi dikelola Perusahaan.
Peresmian Eco & Modern Terminal, Terminal 3 Bandara Soekarno-Hatta.
Peresmian penggunaan Terminal Khusus Haji Bandara Soekarno-Hatta oleh Menteri Agama, dan Menteri Perhubungan.
Pencanangan Bandara Soekarno-Hatta sebagai bandara pertama yangmenerapkan konsep Eco-Airport (bandara yang ramah lingkungan).
Peresmian Bandara Sultan Iskandar Muda, Banda Aceh.
Peresmian penggunaan Bandara Internasional Minangkabau, Ketaping, Sumatera Barat, oleh Presiden Susilo Bambang Yudhoyono.
Bandara Kota Tanjungpinang yang semula Bandara Kijang resmi menjadi Raja Haji Fisabilillah, sesuai Keputusan Gubernur Kepulauan Riau Nomor 295a Tahun 2007.
Perusahaan memberikan apresiasi kepada mitra kerjanya atas diraihnyapredikat Bandara Soekarno-Hatta sebagai The World 2nd Most On Time Airport dari situs/majalah Forbestraveller.com.
Handover of the Operations of Kijang Airport Tanjungpinang from the Directorate General of Air Transportation to the Company, becoming the 10th airport under the management of the Company.
Depati Amir Airport, Pangkal Pinang and Sultan Thaha Airport, Jambi, officially became under the management of the Company.
Inauguration of the Eco & Modern Terminal, Terminal 3 at Soekarno-Hatta.
Official ceremony of Hajj Special Terminal in Soekarno-Hatta airport by Ministry of Religious Affair and Ministry of Transportation.
Designation of Soekarno-Hatta Airport as the first airport to implement the Eco-Airport concept (environmentally friendly airport).
Inauguration of Sultan Iskandar Muda Airport, Banda Aceh.
Inauguration of Minangkabau International Airport, Ketaping, West Sumatra by President Susilo Bambang Yudhoyono.
Tanjungpinang Airport which was previously named as Kijang Airport officially became Raja Haji Fisabilillah, based on the Governor of Riau Islands Decision No.295a/ 2007.
The Company gave its appreciation to business partners on the occasion of the predication of Soekarno-Hatta Airport as The World 2nd Most on Time Airport from the Forbestraveller. com.
22 Maret 2000March 22, 2000
01 Januari 2007January 1, 2007
28 April 2009April 28, 2009
09 Januari 2004January 9, 2004
30 Agustus 2007August 30, 2007
27 Juli 2009July 27, 2009
25 Agustus 2005August 25, 2005
26 September 2007September 26, 2007
23 Desember 2009December 23, 2009
19Annual Report 2012 Angkasa Pura II
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Good Corporate G
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Sosialisasi rencana pengembangan Bandara Soekarno-Hatta sebagai Indonesia Gateway dan penawaran kerja sama Skylink Hotel dan check-in lounge di Bandara Soekarno-Hatta.
Soft launching Indonesia Slot Time Coordinator/IDSC.
Penandatanganan Nota Kesepahaman dengan PT Garuda Indonesia (Persero) Tbk mengenai pelaksanaan PSC on Ticket.
Penyerahan Sertifikat Bandar Udara kepada para General Manager (GM) seluruh bandara yang dikelola oleh Angkasa Pura II oleh Direktorat Jendral Perhubungan Udara.
Penandatangan Nota Kesepahaman (MoU) antara Angkasa Pura II dengan Deputi Kepala BPKP Bidang Akuntan Negara tentang pengembangan, penerapan dan penguatan Tata Kelola Perusahaan yang baik pada Angkasa Pura II.
Ground breaking (pemancangan tiang pancang pertama) pembangunan Terminal Bandara Depati Amir Pangkal Pinang.
Penandatanganan Nota Kesepahaman kerjasama lanjutan pembangunan Apron Terminal 3 Bandara Internasional Soekarno-Hatta dengan PT Adhikarya (Persero) Tbk.
Penandatanganan Kesepakatan Bersama Tentara Nasional Indonesia Angkatan Darat, Direktorat Jendral Perhubungan Udara, PT Angkasa Pura II (Persero), dan PT Angkasa Pura I (Persero) tentang Pengaturan Penggunaan Bersama Pangkalan Udara dan Bandar Udara.
Signing of Joint Agreement between the National Army (TNI-AD), Directorate General of Air Transportation, PT Angkasa Pura II, and PT Angkasa Pura I (Persero) on the Handling of Civil and State Administration Law.
Penandatangan Perjanjian Kerja Bersama (PKB) antara Angkasa Pura II dengan Sekarpura II.
Ground breaking (pemancangan tiang pancang pertama) Pembangunan Terminal Bandara Sultan Thaha Jambi.
Penandatanganan Nota Kesepakatan Bersama antara Angkasa Pura II dengan Kejaksaan Agung RI, tentang Kerja sama Penanganan Masalah Hukum Bidang Perdata dan Tata Usaha Negara.
Socialization of development plans of Soekarno-Hatta Airport as Indonesia Gateway and offer for cooperation in Skylink Hotel and check-in lounge at Soekarno-Hatta Airport.
Soft launch of Indonesia Slot Time Coordinator/IDSC.
Signing of MoU with PT Garuda Indonesia (Persero) Tbk on the implementation of PSC on Ticket.
Presentation of Airport Certificate to the respective General Manager (GM) in charge of all the airports managed by Angkasa Pura II by the Directorate General of Air Transportation.
Signing of Memorandum of Understanding (MoU) between Angkasa Pura II and Deputy Chairman of BPKP for State Accountancy on the development, implementation and enforcement of Good Corporate Governance at Angkasa Pura II.
Ground breaking for the construction of passenger terminal building at Depati Amir Airport, Pangkal Pinang.
Signing of MoU on continued partnership in the construction of Soekarno-Hatta International Airport Terminal 3 Apron between Angkasa Pura II and PT Adhikarya (Persero) Tbk.
Signing of MoU between Angkasa Pura II and the Attorney General of RI on Cooperation in the Handling of Civil and State AdministrationLaw.
Collective Labor Agreement (PKB) between Angkasa Pura II and Sekarpura II.
Ground breaking for the construction of passenger terminal building at Sultan Thaha Airport, Jambi.
08 Februari 2010February 8, 2010
29 April 2011April 29, 2011
Oktober 2012October 2012
05 November 2010November 5, 2010
09 Februari 2010February 9, 2010
24 Oktober 2011October 24, 2011
09 Oktober 2012October 9, 2012
31 Januari 2011January 31, 2011
12 Februari 2010February 12, 2010
12 Desember 2011December 12, 2011
09 Februari 2011February 9, 2011
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Vision, Mission
Good Corporate G
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)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
m i l e s t o n e
Signing of the Integrity Pact by the Board of Directors of Angkasa Pura II on implementation of Good Corporate Governance (GCG) related to conflict of interest and abuse of power.
Peresmian pengoperasian kembali Terminal 1C di Bandara Soekarno-Hatta.
Ground breaking (pemancangan tiang pancang pertama pembangunan Bandara Supadio- Pontianak.
Penandatanganan Pakta Integritas Direksi Angkasa Pura II sesuai dengan Pelaksanaan penerapan Good Corporate Governance (GCG) terkait dengan benturan kepentingan dan tidak memanfaatkan posisi di perusahaan.
Pelantikan Direksi baru Angkasa Pura II sesuai Keputusan Menteri Negara BUMN Nomor KEP.136/MBU/2010 tanggal 21 Juli 2010.
Penandatanganan Nota Kesepahaman mengenai Sister Airport dengan Incheon International Airport Corporation.
Penandatanganan Nota Kesepahaman antara Angkasa Pura II dengan PT Energy Management Indonesia (Persero) tentang Konservasi Energi dan Implementasi Efisiensi Energi.
Penandatanganan perjanjian kerja sama antara Angkasa Pura II dengan PT PLN tentang pengelolaan sistem kelistrikan di Bandara Soekarno-Hatta.
Peresmian Pengoperasian Terminal Baru Bandara Sultan Syarif Kasim II Pekanbaru.
Perjanjian kerja sama antara Angkasa Pura II dengan PT Telekomunikasi Indonesia (Persero) Tbk tentang Penyediaan Layanan Electronic Point of Sales (e-Pos) di Bandara Soekarno-Hatta.
Official opening of Terminal 1C at Soekarno-Hatta Airport.
Ground breaking for the construction of Supadio Airport, Pontianak.
Signing of MoU between Angkasa Pura II and PT Energy Management Indonesia (Persero) on energy conservation and implementation of energy efficiency.
Sworn-in ceremony of the new Board of Directors of Angkasa Pura II in accordance with Decree of State Minister for SOE No. KEP.136/ MBU/2010 dated July 21, 2010.
Signing of Sister Airport MoU with Incheon International Airport Corporation.
Signing of agreement between Angkasa Pura II and PT PLN on the management of electricity system at Soekarno-Hatta Airport.
Inauguration of Sultan Syarif Kasim II new airport terminal in Pekanbaru.
Cooperation agreement between Angkasa Pura II and PT Telekomunikasi Indonesia (Persero) Tbk on the provision of Point of Sales (e-POS) services at Soekarno-Hatta Airport.
12 Juli 2010July 12, 2010
29 Desember 2011December 29, 2011
22 Februari 2011February 22, 2011
21 Juli 2010July 21, 2010
25 Juni 2012June 25, 2012
14 Maret 2011March 14, 2011
23 September 2010September 23, 2010
16 Juli 2012July 16, 2012
30 Maret 2011March 30, 2011
21Annual Report 2012 Angkasa Pura II
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Human Capital Report
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2012 Performance Review
Company In Brief
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2322 Annual Report 2012 Angkasa Pura II
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Good Corporate G
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Human Capital Report
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2012 Performance Review
Angkasa Pura II Annual Report 2012
Sekil
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Bidang UsahaBusiness Lines
Jasa KebandarudaraanUntuk menuju bandara bertaraf dunia, Angkasa Pura II
senantiasa memastikan terpenuhinya aspek keamanan
dan keselamatan penerbangan melalui kepatuhan
terhadap prosedur serta mengedepankan aspek
kepuasan pelanggan melalui pelayanan terbaik dan
perlindungan konsumen.
Angkasa Pura II merupakan salah satu BUMN yang
menjalankan bisnis pelayanan jasa kebandarudaraan.
Angkasa Pura II sangat memahami betul pentingnya
menjaga kualitas performance perusahaan dan
kepercayaan masyarakat. Peningkatan kualitas
pelayanan yang diberikan oleh Angkasa Pura II melalui
berbagai penyediaan kelengkapan sarana dan prasarana
atau fasilitas umum di lingkungan bandara berdampak
terhadap tingkat kenyamanan yang dirasakan
masyarakat sebagai pengguna jasa bandara.
Sejalan dengan hal tersebut, Angkasa Pura II juga
memberikan perlindungan konsumen atas pelayanan
yang merugikan pelanggan melalui saluran-saluran
pengaduan yang tersedia sehingga mampu merespon
dengan cepat setiap aduan dan memberikan
penyelesaian secara bijaksana. Pada aspek operasional
penerbangan, Angkasa Pura II senantiasa mengutamakan
keselamatan penerbangan dengan memastikan seluruh
sektor operasional kebandarudaraan mengikuti dan
mematuhi prosedur yang berlaku. Sehingga, semua
aspek yang menjadi perhatian/tumpuan perusahaan,
dapat memenuhi ekspektasi harapan semua pihak dan
mampu meningkatkan citra perusahaan.
Airport ServicesTo become a world-class airport, Angkasa Pura II
consistently ensure to fulfill the flight security and safety
aspects through by complying with the procedures
and prioritizing customer satisfaction through excellent
service and protection for its consumers.
Angkasa Pura II is one of state-owned enterprises that
runs the business of airport services. Angkasa Pura II
truly understands how important it is to maintain the
performance quality and peoples trust. Service quality
improvement provided by Angkasa Pura II through
various facilities and equipment or Public Facilities
availability in the airport premises that will bring an
impact to the comfort of the public as the service users.
Along with that, Angkasa Pura II also protects the
customers against bad services by providing customer
care channels in order to respond promptly to every
complaint and solve them appropriately. In the flight
operational aspect, Angkasa Pura II is always prioritizing
flight safety by ensuring the whole airport operational
sector is following and obeying the procedures. Thus, all
focused aspects can meet the expectation of all parties
and able to improve companys reputation.
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Vision, Mission
Good Corporate G
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)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
Bidang UsahaBusiness Lines
Angkasa Pura II melakukan pengembangan usaha
dalam bidang jasa kebandarudaraan dan peningkatan
pelayanan yang optimal kepada pengguna jasa bandara
melalui penyelenggaraan pelayanan-pelayanan yang
menunjang jasa kebandarudaraan. Pelayanan-pelayanan
tersebut antara lain: Pelayanan Jasa Pendaratan
Penempatan dan Penyimpanan Pesawat Udara (PJP4U),
Pelayanan Jasa Penumpang Pesawat Udara (PJP2U),
Pelayanan Jasa Penerbangan (PJP), pelayanan jasa
garbarata dan pelayanan jasa konter.
Dalam menjalankan usahanya, Angkasa Pura II selalu
mematuhi dan mengikuti berbagai regulasi maupun
standar yang mengikat terkait dengan pelayanan lalu
lintas udara, baik yang berlaku secara internasional
(International Civil Aviation Organization /ICAO) maupun
nasional (Departemen Perhubungan-Direktorat
Jenderal Perhubungan Udara). Semua regulasi maupun
standar tersebut diberlakukan, agar aspek keselamatan
penerbangan terpenuhi sehingga semua pihak dapat
merasakan kenyamanan dan ketenangan selama
penerbangan.
Berbagai peraturan yang telah dikeluarkan oleh
Kementerian Perhubungan sejak tahun 2010 terkait
keselamatan penerbangan, antara lain adalah Civil
Aviation Safety Regulation (CASR) Part 69 (Air Traffic
Services Personnel Licensing, Rating, Training and
Proficiency Requirements), CASR Part 170 (Air Traffic
Rules), CASR Part 171 (Aeronautical Telecommunication
Service and Radio Navigation Service Providers),
dan CASR Part 172 (Air Traffic Service Providers).
Angkasa Pura II develops its business in airport services
and improve optimum services for its customers by
undertaking activities that support airport services,
including: flight arrival and departure service, plane
placement and parking service, flight passenger service,
air-traffic control service, aviobridge service and counter
service.
In undertaking its business, the Company fully
adheres to prevailing aviation rules, regulations
and standards applied internationally (International
Civil Aviation Organization/ICAO) and nationally
(Ministry of Transportation-Directorate General of Air
Transportation). All regulations and standards are put
into effect so that the flight safety aspect is fulfilled and
all passengers can be in comfort and be peaceful during
the flight.
Various regulations that have been issued by the Ministry
of Transportation since 2010 on air transportation
safety, as follows; the Civil Aviation Safety Regulation
(CASR) Part 69 (Air Traffic Services Personnel Licensing,
Rating, Training and Proficiency Requirements), CASR
Part 170 (Air Traffic Rules), CASR Part 171 (Aeronautical
Telecommunication Service and Radio Navigation
Service Providers), and CASR Part 172 (Air Traffic Service
Providers).
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Human Capital Report
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Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
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Pelaksanaan peraturan-peraturan tersebut dijabarkan
lebih lanjut melalui Peraturan Direktur Jenderal
Perhubungan Udara dalam bentuk Advisory Circular (AC)
antara lain AC 69-01 (Guidance Material and Procedures
of Air Traffic Controller License and Ratings), AC 170-02
(Manual of Air Traffic Services Operational Procedures),
dan AC 171-05 (Guidance Material of Aeronautical
Telecommunication Service and Radio Navigation Service
Providers).
Bagian dari pelayanan jasa kebandarudaraan yang
dikelola Angkasa Pura II adalah pelayanan jasa lalu
lintas udara (Air Traffic Services). Dalam mendukung
pengelolaan pelayanan jasa lalu lintas udara, Perusahaan
telah membentuk Unit Air Traffic Services (ATS) sebagai
unit kerja yang bertanggung jawab atas operasional
pelayanan lalu lintas udara di bandara dan wilayah
udara yang berada di bawah tanggung jawab Angkasa
Pura II. Sampai dengan tahun 2012, Angkasa Pura II telah
dipercaya oleh pemerintah Republik Indonesia untuk
mengelola wilayah udara dengan jangkauan hampir
separuh dari wilayah udara Indonesia.
Unit ATS Angkasa Pura II mempunyai program-program
yang mencakup beberapa aspek diantaranya: Air Traffic
Services Standardization, pembinaan Air Traffic Services
Operations, dan pelaksanaan program Air Traffic Services
Quality Assurance. Program-program kerja tersebut
bertujuan untuk memastikan bahwa operasional unit
ATS dapat berlangsung dengan efektif dan efisien
sehingga memberikan kontribusi yang optimal kepada
Angkasa Pura II berupa peningkatan kinerja fungsi
pelayanan keselamatan penerbangan dan peningkatan
kinerja unit sesuai KPI (Key Performance Indicator) yang
ditetapkan.
The implementation of such rules are further defined
through the Regulation of the Director General of Air
Transportation in the form of Advisory Circulars that
include AC 69-01 (Guidance Material and Procedures
of Air Traffic Controller License and Ratings), AC 170-02
(Manual of Air Traffic Services Operational Procedures),
and AC 171-05 (Guidance Material of Aeronautical
Telecommunication Service and Radio Navigation
Service Providers).
A part of the airport services provided by Angkasa Pura
II is Air Traffic Services. In support of air traffic control
management, the Company has formed the Air Traffic
Services (ATS) unit responsible for the management of
air traffic around the airports and within the air space
jurisdiction of Angkasa Pura II. As of 2012, Angkasa Pura II
is entrusted by the Government of Indonesia to manage
air traffic in almost half of Indonesias air space.
Angkasa Pura II ATS unit has multi-aspect programs
like the Air Traffic Services Standardization, Air Traffic
Services Operations training, and the implementation
of Air Traffic Services Quality Assurance program. These
programs are to ensure that the ATS unit operations can
be effectively and efficiently sustainable to contribute
optimally to Angkasa Pura II by improving the flight
safety function and the improvement of the unit
according to its KPIs.
Kami berkomitmen untuk meningkatkan pelayanan kepada pelanggan. Kenyamanan, ketertiban dan
keindahan menjadi bagian penting sehingga pelanggan atau penumpang yang menggunakan jasa kami dapat
merasa nyaman.We are committed to improve services to customers. Comfort, order and beauty become important parts of our services so customers or
passengers can feel the comfort.Endang A. Sumiarsa
Direktur Operasi Kebandarudaraan Director of Airport Operations
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2524 Annual Report 2012 Angkasa Pura II
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Good Corporate G
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)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
Untuk menunjang profesionalitas Unit ATS dalam
melaksanakan tugasnya, Angkasa Pura II memberikan
berbagai program pendidikan dan pelatihan terhadap
SDM Unit ATS. Pendidikan dan pelatihan yang diberikan,
diharapkan dapat meningkatkan kompetensi SDM yang
ada baik dalam aspek pengetahuan, analisa maupun
keterampilan teknis ATS. Perusahaan juga memberikan
fasilitas kursus sertifikasi kepada SDM Unit ATS untuk
memenuhi kualifikasi dan standar Sumber Daya Manusia
(SDM) yang dibutuhkan sesuai dengan ketentuan yang
berlaku. Program pelatihan yang diadakan Angkasa Pura
II dalam rangka pengembangan SDM Unit ATS adalah:
Approach/Area Control Non Radar, Approach/Area
Control Surveillance Radar, Aviation English Proficiency
Check, ATC and AIS Supervisory Training Program,
Advanced Procedures of Air NavigationOperations, Team
Resources Management, Safety Coordinator Threat & Error
Management dan Refresher Program.
Selain peningkatan kualitas SDM Unit ATS, Perusahaan
juga melakukan perbaikan pada fasilitas maupun
sistem lalu lintas bandar udara. Dalam dua tahun ke
depan, Angkasa Pura II akan menggantikan fasilitas
dan sistem lalu lintas udara di Bandara Soekarno-Hatta
dengan sistem yang baru. Selain itu, Angkasa Pura II
telah meningkatkan pelayanan jasa lalu lintas udara dari
Pelayanan Lalu Lintas Udara Conventional ke Pelayanan
Radar untuk wilayah udara Pontianak.
Angkasa Pura II memiliki komitmen yang tinggi
dalam mengelola jasa pelayanan lalu lintas udara
dengan mengutamakan keselamatan penerbangan
dan kepuasan pelanggan/pengguna jasa bandara.
Untuk mewujudkan hal tersebut, Angkasa Pura II terus
mengupayakan peningkatan kualitas pelayanan baik
dari aspek pemberdayaan kompetensi SDM yang
dimiliki, penyempurnaan dan pengawasan kepatuhan
atas prosedur kerja maupun penambahan serta
perbaikan fasilitas dan sistem bandar udara.
Jasa Terkait Bandar UdaraMemaksimalkan pelayanan terbaik melalui penyediaan
beragam pelayanan jasa penunjang Bandar udara yang
modern dengan ditunjang fasilitas berteknologi tinggi
adalah komitmen Angkasa Pura II untuk mewujudkan
kenyamanan bagi pengguna jasa selama berada di
lingkungan bandara.
To support the professionalism of ATS Unit, Angkasa Pura
II provides various trainings and education to ATS unit
manpower. The trainings and educations are expected
to improve the ATS competency from the knowledge,
analysis and the technical skill. The company is also
giving certification course facility for the manpower
to fulfill the qualification and standard required by the
applicable laws and regulation. The training programs
conducted by Angkasa Pura II to improve the ATS unit
manpower are: Approach/Area Control Non Radar,
Approach/Area Control Surveillance Radar, Aviation
English Proficiency Check, ATC and AIS Supervisory
Training Program, Advanced Procedures of Air
NavigationOperations, Team Resources Management,
Safety Coordinator Threat & Error Management and
Refresher Program.
Aside from the ATS Unit man power quality improvement,
the company is also improving the facilities and the
air traffic system. In the next two years, Angkasa Pura
II will replace the facilities and the air traffic system in
Soekarno-Hatta International Airport with the new
one. In addition, Angkasa Pura II has also improved the
Pontianak air traffic service from conventional system to
a radar system service.
Angkasa Pura II is highly committed to manage the air
traffic service by putting forward the flight safety and
the customers satisfaction. To achieve this, Angkasa Pura
II keeps improving the quality of the service, from the
manpower competency empowerment, compliance
and the perfection of work procedure, the addition and
the improvement of facility and the airport system.
Airport Related ServicesMaximizing the best service through the provision of
various modern airport supporting services with high
technology facilities is Angkasa Pura IIs commitment to
provide comfort for all customers in the airport area.
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2726 Annual Report 2012 Angkasa Pura II
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Human Capital Report
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Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
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Angkasa Pura II mengusahakan pelayanan-pelayanan
jasa yang menunjang bisnis jasa kebandarudaraan.
Pelayanan jasa terkait bandara udara disediakan oleh
Angkasa Pura II bertujuan untuk mendukung terciptanya
aspek keamanan, keselamatan dan kenyamanan bagi
pengguna jasa bandara selama berada di kawasan
Bandara. Pelayanan jasa terkait bandar udara tersebut
diantaranya: penyewaan ruangan, gudang, lahan
dan fasilitas lainnya, kegiatan konsesioner, parkir
kendaraan, pas bandara dan penyediaan lahan untuk
bangunan, lapangan dan industri serta bangunan yang
berhubungan dengan kelancaraan angkutan udara.
Pelayanan penunjang lainnya yang juga diupayakan
oleh Angkasa Pura II antara lain: pelayanan operasi
bandara, pelayanan penerbangan haji, pelayanan
tenaga kerja Indonesia, pelayanan kargo, pelayanan
keamanan dan keselamatan bandara, pelayanan
Pertolongan Kecelakaan Penerbangan dan Pemadam
Kebakaran (PKP-PK) serta pelayanan penanggulangan
gawat darurat.
Pelayanan Bandara Seiring dengan kebutuhan masyarakat terhadap
jasa angkutan udara yang semakin meningkat,
berdampak pada lalu lintas para pengguna jasa
bandara yang menjadi begitu padat baik pada saat
sebelum penerbangan (keberangkatan) maupun saat
setelah penerbangan (kedatangan). Hal ini menuntut
perlunya pengelolaan yang serius dan memadai.
Angkasa Pura II berupaya penuh untuk memberikan
pelayanan terbaik melalui pelayanan operasi bandara
dengan penambahan berbagai fasilitas di lingkungan
bandara dan perluasan kawasan terminal termasuk
Angkasa Pura II provides services that support the
airport service business. Airport-related service provided
by Angkasa Pura II designated to create security, safe
and convenience aspects for airport service users while
in the Airport premises. These airport-related services
among others are space, warehouse, land and other
facilities Rental, concession activities, vehicle parking,
airport pass and land provision for building, field and
industry related with air transportation continuity.
Other supporting services are also provided by the
Company, among which are airport operational services,
hajj flights, services to Indonesian migrant workers,
cargo services, safety and security services, accident
response and fire brigade services and other emergency
response services.
Airport OperationsIn line with the growing public demand for air transport
service needs, the traffic of airport users is also increasing,
both during departure and arrival. This called for serious
and appropriate management. Angkasa Pura II exert
all efforts in providing the best airport operational
services by adding various facilities in and around the
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2726 Annual Report 2012 Angkasa Pura II
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Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Company In Brief
pembangunan gedung atau bangunan terminal baru.
Upaya yang dilakukan ini bertujuan supaya dapat
menampung jumlah penumpang yang bertambah
serta dapat menghadirkan kenyamanan bagi pengguna
jasa bandara.
Penambahan dan perbaikan fasilitas bandara yang
dilakukan oleh perusahaan diantaranya adalah
penambahan dan perbaikan kursi di ruang tunggu
penumpang, garbarata, toilet, troli bagasi, konter check
in, konter pemeriksaan, fasilitas tempat ibadah seperti
mushola dan sejumlah fasilitas pendukung lainnya.
Terkait dengan pengembangan kawasan terminal,
Angkasa Pura II melakukan penambahan kapasitas
bandara diantaranya penambahan ruang yang mampu
menampung peningkatan jumlah penumpang
serta penataan ruangan yang memperlancar proses
pemeriksaan dan memudahkan pengurusan administrasi
penumpang. Melalui kerjasama dengan mitra binaan
perusahaan, Angkasa Pura II juga menambah konter-
konter jualan yang menyediakan berbagai kebutuhan
para pengguna jasa bandara. Dalam rangka menjaga
kenyamanan dan keindahan di lingkungan bandara,
Angkasa Pura II senantiasa memantau kebersihan
kawasan bandara dan melakukan program kebersihan
bandara.
Pelayanan Penerbangan HajiPelayanan penerbangan haji pada tahun 2012 (1433H)
dibagi dalam 2 fase yaitu: fase I pemberangkatan
penerbangan haji dimulai pada tanggal 21 September
dan berakhir 20 Oktober 2012, dengan mengangkut
82.638 jemaah.
Fase II pemulangan penerbangan haji tanggal
31 Oktober-30 November 2012 yang terbagi dalam 197
kelompok terbang (kloter) sebagaimana yang telah
ditentukan oleh penyelenggara jemaah haji Indonesia
(Kementerian Agama Republik Indonesia). Kegiatan
penyelenggaraan penerbangan haji pada tahun 2012
dilakukan melalui 5 embarkasi/dembarkasi Bandar
Udara Angkasa Pura II meliputi: Soekarno-Hatta, Polonia,
Sultan Iskandar Muda, Minangkabau dan Sultan
Mahmud Badaruddin II. Dalam rangka menunjang
kelancaran penyelenggaraan penerbangan tersebut,
Angkasa Pura II senantiasa terus meningkatkan kualitas
pelayanan, fasilitas dan sumber daya manusia.
airports and expanding the terminal areas including
the construction of new terminal buildings. This is to
accommodate the increasing number of passengers
and to give comfort for the airport users.
The addition and improvement of airport facilities
include those of passenger seats in waiting areas,
boarding corridors, aviobridge, restrooms, luggage
trolleys, check-in counters, security checks, places of
worships and several other public facilities. With respect
to terminal expansion, Angkasa Pura II undertook the
construction of new terminal buildings or areas that can
accommodate the growth of airline passengers as well
as rearranging room layouts that could improve the flow
of administering passengers through security, check-in
and immigration counters. Through cooperation with
the Companys small-business mentored partners,
Angkasa Pura II has added the number of commercial
counters that provide various goods for the convenience
of air travelers. While in the interest of comfort and
cleanliness, the Company ensures that the entire area of
airports are properly cleaned and maintained.
Hajj Flight Services The number of hajj flight services in 2012 (1433H) is
divided into 2 phases, namely: outgoing flights (phase
1), which started on September 21, and ended on
October 20, 2012 with 82,638 passengers.
Incoming flights (phase 2) started on October 31
until November 30, 2012, which divided into several
groups called Kloter (flight groupings) in line with
the stipulated rules of the official provider of Hajj
pilgrimage trip from Indonesia (the Ministry of Religious
Affairs of the Republic of Indonesia). The 2012 hajj
flight Pilgrimage conducted through 5 Angkasa Pura
II Embarkation Airport: Soekarno-Hatta, Polonia, Sultan
Iskandar Muda, Minangkabau and Sultan Mahmud
Badaruddin II. To support this program, Angkasa Pura II
continously improve the quality of service, facilities and
human resource
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2928 Annual Report 2012 Angkasa Pura II
Anal
isis &
Pem
baha
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Man
ajem
enLa
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anaj
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Visi,
Misi
Per
usah
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Tata
Kel
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Peru
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anTa
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wab
Sosia
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usah
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Lapo
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Sum
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aya
Man
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Data
Per
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Sekil
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Kilas
Kin
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201
2
Managem
ent Analysis and DiscussionM
anagement Report
Vision, Mission
Good Corporate G
overnance (GCG
)Sustainability Report
Human Capital Report
Company Data
Company In Brief
2012 Performance Review
Angkasa Pura II Annual Report 2012
Sekil
as Te
ntan
g Pe
rusa
haan
Pelayanan Tenaga Kerja Indonesia (TKI)Indonesia mempunyai jumlah tenaga kerja yang relatif
banyak yang tersebar di berbagai negara, di mana
sebagian besar memanfaatkan pelayanan jasa angkutan
udara. Lalu lintas tenaga kerja Indonesia yang melalui
pintu keberangkatan maupun pintu kedatangan
bandara yang dikelola oleh Angkasa Pura II menunjukkan
peningkatan seiring dengan meningkatnya jumlah
tenaga kerja yang ada di luar negeri. Selama tahun 2012,
tenaga kerja Indonesia tercatat sebagai pengguna jasa
bandara terbesar kedua setelah wisatawan baik dalam
negeri maupun luar negeri.
Besarnya kontribusi para tenaga kerja Indonesia dalam
menggunakan pelayanan jasa bandar udara, Angkasa
Pura II berkomitmen untuk memberikan pelayanan yang
maksimal dan fasilitas kemudahan bagi TKI diantaranya
adalah penyediaan jalur khusus keberangkatan dan
kedatangan TKI, pusat layanan informasi TKI dan layanan
angkutan darat bagi TKI yang pulang ke kampung.
Angkasa Pura II juga memberikan perhatian khusus
dan perlindungan bagi para TKI dari aksi-aksi penipuan
oleh orang-orang yang tidak bertanggungjawab di
lingkungan bandara. Dengan demikian, diharapkan
para TKI merasa nyaman dan aman selama berada di
bandara.
Pelayanan KargoBisnis pengiriman atau pengangkutan barang memiliki
prospek usaha yang sangat strategis termasuk bisnis
pengiriman barang melalui angkutan udara (kargo).
Peluang bisnis yang strategis ini, dimanfaatkan oleh
Angkasa Pura II dengan mengoperasikan terminal
kargo yang dimulai sejak tahun 2007. Angkasa Pura
II membentuk unit bisnis strategis yang mengelola
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