km, rm, im converging or diverging?

Converging or Diverging?

Knowledge ManagementRecords Management and Information Management

Presented by:Chris Tsouris

Strategic Computing, Inc. Founded 1993

Denver Based

Knowledge Management Focus Electronic Records Management Business Process Collaboration Data Analytics

About Me Over 30 years experience

Technical and Organizational Consulting Industry and Government Regulatory Compliance Executive Board - Regis University

College of Computer and Information Sciences

Knowledge Management What is it? What’s it worth? How does it work?

Image Credit - cenews.com

Knowledge Management "Knowledge management is a discipline

that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets.”

Gartner Group

Knowledge Management What’s in the box?

Databases Documents Policies and procedures Expertise and experience of individual

workers

Knowledge Management

What’s it worth?

Everything!

Image Credit - forbes.com

Knowledge Management

How does it work? Discussion/Debate Consensus Content Curation Publication

Productize then Monetize!

Records Management What is it?

Managing the records of an organization throughout their life cycle From creation to final disposition Includes: identifying, classifying, storing,

securing, retrieving, tracking and destroying or permanently preserving records

Records Management What’s it worth?

Organization’s Governance Risk Management Compliance

Managing the evidence of an organization's activities as well as the reduction or mitigation of associated risk

Records Management

How does it work? Focus on Electronic Records

Image Credit – msu.edu

Records Management Classification - Taxonomy

Structure Tags or Labels

Governance Permissions and Authority

File Plan Versions Audit Policy Disposition

Records Management

Hierarchy Nested structure Think file shares Example:

File by department Tag by type or

record Vice versa

Metadata Think tags or labels Think search engine Example:

Tag by department File by type Vice versa

Classification

Records Management Contracts

Dept A Services Land

Dept B Services Land Construction

Contracts Services

Dept A Dept B

Land Dept A Dept B Dept C

Information Management

The thing before the record Database (atomic data) Reports (snapshots in time) Collaboration documents email, IM, wiki and discussion Media Content and components

Information Management What’s it worth?

Image Credit –www.tpsgc-pwgsc.gc.ca/

Information Management How does it work?

The world of “Enterprise” Enterprise Data Models Enterprise Resource Planning Enterprise Data Warehouses Enterprise Content Management

Systems

Are they converging or diverging? Records Management & Knowledge

Management are converging; they need to and are

Records management needs a model in which the records are utilized more for their knowledge content

We need to think about records management issues like version control and how that impacts our use of the knowledge in records

Are they converging or diverging? Value of records management is efficiency

and can be applied to KM Need to reconcile different terminologies in

KM and RM practices

Are they converging or diverging? We have people problems, primarily, how to

get people to do both records management and KM have similar problems)

The retention policies of records management, developed to mitigate risk, are in tension with the need/desire to retain the knowledge that is contained in records

Final thoughts What can KM learn from RM?

Retention and Disposition Time vs. usage vs. relevancy

What can RM learn from KM? Content re-purposing and curation Productize, Monetize

Thank YouChris Tsouris

chris@scicomputing.com303-796-0748 X21

www.scicomputing.com