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BENGKEL PENGURUSAN PERUBAHAN SEKTOR AWAM SIRI #4BAGI PEMBANGUNAN ENTERPRISE ARCHITECTURE (1GovEA) FASA 1

“Pembangunan Keupayaan EA di Agensi”

Hasan Ganny Bin Hanif FrancisChief Enterprise Architect

ATD Solution6 - 8 Feb 2017

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Pembangunan Keupayaan PasukanEA di Agensi

1 GOVERNMENT ENTERPRISE ARCHITECTURE

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Blueprint primary aim is to guide government agencies in Malaysia to embark on building EA capabilities and practices based on common EA framework and methodology

3 core areas :

Structured Framework Methodology Implementation Strategy

www.mampu.gov.my

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KEY ACTIVITIES OF PRE -IMPLEMENTATION

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Pre - Implementation Implementation of 1GovEA Post - Implementation

Build EA

Practice

Set Up EA

Repository

Initiate

Assess

Define

Build/ Operate

Monitor

Kn

ow

led

ge

Tra

nsfe

r

Lesso

ns

Learn

t

Pro

ject

Clo

su

re

Project Management Office

Change Management Office

1GovEA Methodology • Build EA Practice:a. Obtain mandate &

budgetb. Establish Office of

the Architectc. Scope the EA

business aread. Develop team’s

capabilities• EA Repository Setup

Pre-Implementation

Building an EA Practice

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02

Building an EA Practice

03

01

04

Provide the Architecture Team with the necessary mandate and

obtain sufficient resources

Identify and Establish a team that is responsible to coordinate and mature the agency’s EA practice

Scope the EA development by identifying the core business areas

and the key stakeholders

Build the skills and capabilities of stakeholders or practitioners that are involved in the EA practice

Various Roles in EA

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EnterpriseSecurity

QA / Standards Groups

IT Designer

ProjectManager

Architecture Board

Member

Project

Manager

Architecture Board

Member

EA

Manager

Business

Domain

Experts

ApplicationArchitect

Architect

Data Architect

Architecture

Sponsor

Architecture Sponsor

IT Designer

CxO

Technology

There are many roles

involved in an

enterprise architecture

practice

IT Designer

Business

Architect

Business

Architect

Categories of Skills

Skils Description

Generic Skills typically comprising leadership, teamworking, inter-personal skills, etc.

Business Skills & Methods typically comprising business cases, business process, strategic planning, etc.

Enterprise Architecture Skills

typically comprising modeling, building block design, applications and role design, systems integration, etc.

Program or Project Management Skills

typically comprising managing business change, project management methods and tools, etc.

IT General Knowledge Skills

typically comprising brokering applications, asset management, migration planning, SLAs, etc.

Technical IT Skills typically comprising software engineering, security, data interchange, data management, etc.

Legal Environment typically comprising data protection laws, contract law, procurement law, fraud, etc.

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EAO Governance Structure @ Ministries / Agencies

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Enterprise Architecture Office (EAO)

PMO CMO

Business Architecture

Team

Data Architecture

Team

Application Architecture

Team

Technology Architecture

Team

Office of CIO

KSU

TKSU Dasar TKSU Operasi TKSU Pengurusan

EA Core Team

Contoh 1

EAO Governance Structure @ Ministries / Agencies

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PMO CMO

Business Architecture

Team

Data Architecture

Team

Application Architecture

Team

Technology Architecture

Team

Office of CIO

KSU

TKSU Dasar TKSU Operasi TKSU Pengurusan

EA Core Team

Contoh 2

Enterprise Architecture Office (EAO)

Enterprise Architect Engagement Values

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• It provides a key to succeed in delivering Values and it puts a face on IT Architecture about the real people and skills

• It delivers perceived Values of an Enteprise Architecture team

• Research Evidence

– IASA has interviewed many organizations (corporate, service and vendor) and concluded that successful engagement model of Enterprise Architects have the following profiles:

Corporation Services Industry Product Development

Architect ratio to IT staff *IASA

Research

5% 8% 6%

Effective Team Layout

Architect per project

Architect on all customer

engagements

Architecture as core to product

management

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FT

S

N

♦ [F] The 1GovEA Framework provides proven best practices to speed up the establishment of EA

♦ [T] The existing Technology Platforms i.e. Orbus iServer, Microsoft etc.

♦ [S] The IASA IT Architecture Body of Knowledge (ITABoK) provides critical 1GovEA Skill Sets

♦ [N] The ArchiMate Notation provides 1GovEA Standard language for communication

EA Skills Requirement

IT Architect Body Of Knowledge (ITABOK)

Foundation Body of Knowledge

Software Architecture

InfrastructureArchitecture

Enterprise Architecture

Business Technology Strategy

IT Environment

Quality Attributes

Human Dynamics

Design

Information Architecture

BusinessArchitecture

Solution Architecture

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Architect Specialization as a Strategist

• Formulating and validating business strategy and acts as a bridge between business and technology team

• Providing, connecting and validating the technology strategy values as part of the business strategy

Business Architect as a Strategist

• Controlling and managing information utilization to support technology strategy that relevant to business

• Managing and connecting the information strategy across projects and enterprises

Information Architect as a

Strategist

• Expanding business opportunity through adoption of “right” technology & excellent software design

• Connecting Software projects to entire organization

Software Architect as a Strategist

• Looking at the bottom line in delivering values of infrastructure strategy to shareholders

• Connecting infrastructure decision to the rest of technology strategy

Infrastructure Architect as a Strategist

• Looking at the opportunities and solution for implementation and migration roadmap

• Connecting solution decision to the implementation strategy

Solution Architect as a Strategist

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Business Technology Strategy Knowledge Areas

Business-Technology Strategy

Strategy Rationalization and Development

Decision Support and Management

Business Architecture Methods & Tools

Business Fundamentals Compliance Business ValuationInvestment

Prioritization and Planning

Industry Analysis Requirements Discovery and Constraints Analysis

Knowledge Management

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IT Environment Knowledge Areas

IT Trends Asset Management IT OperationsApplication

Development

GovernanceSoftware Delivery

LifecycleTesting Methods,

Tools, and TechniquesPlatforms and Frameworks

Technical Project Management Capabilities

Change Management

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Quality Attributes Knowledge Areas

Stakeholder Quality Attributes

Balancing and Optimizing Quality Attributes

Packaging, Delivery and Post Deployment

Performance, Reliability, Availability and Scalability

Quality Attribute Monitoring and

Management

Manageability, Maintainability,

Supportability, Extensibility, and Flexibility

Security

Usability, Localization, Accessibility,

Personalization/Customizability

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Human Dynamics Knowledge Areas

Soft SkillsCollaboration and

NegotiationCustomer Relations

Leadership and Management Managing the Culture Peer Interaction

Presentation Skills Writing Skills

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Design Knowledge Areas

User ExperienceRequirements

ModelingArchitectural Description

Decomposition and Reuse

Design Methodologies and Processes

Traceability Throughout the

LifecycleWhole Systems Design

Design Analysis and Testing

Patterns and Styles Views & Viewpoints

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1GovEA 19

Capability Development Requisition

1.1 Analyse Current Structure

And Capability Context

1.2 Establish Desired Capability

Requirement

1.3 Identify Gaps On Capability Requirement

Capability Development Requisition Completion

1.4 Develop And Prepare Training

Syllabus

1.8 Review and Reinforce

Syllabus on Key Areas

1.7 Review And Analyse Key

Trend Findings

1.6 Evaluate Competency

Levels

1.5 Execute Training Activities

Capability Development Requisition Process

Four levels of knowledge or proficiency

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Proficiency Levels

Based on the TOGAF Architecture Skills Framework

Skills Matrices

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Example Generic Skills

Skills Matrices

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Example Business Skills & Methods

Skills Matrices

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Example Enterprise Architecture Skills

Skills Matrices

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Example Program or Project Management Skills

Skills Matrices

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Example IT General Knowledge Skills

Skills Matrices

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Example Technical IT Skills

Skills Matrices

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Example Legal Environment

EA Skills Readiness for 1GovEA

1 2 3

Introductory course on 1GovEAFundamental

Intermediate

Expert

Specific training to develop agency‘s Enterprise Architects

Advanced training to develop Agency‘s Chief Architects

- BITAF- ASOOAD- CITA-F

- TOGAF- ARCHIMATE- COBIT5

- CITA-A in BDAT/S Specialization

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Target Audience of EA Training

BUSINESS STAKEHOLDERSThose who want to turn their IT department to deliver Business values.

1

ENTERPRISE ARCHITECTS Those who wish to benchmark their practices on global practices.

2

IT PROFESSIONALSThose who deliver the business value of technology for a business.

3

PROJECT MANAGERSThose who need to increase successful delivery of their IT projects.

4

CHANGE MANAGEMENTThose who need to implement strategic integration between business and IT.

5

OTHER STAKEHOLDERS Others involved in core business and supporting roles

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EA Training Path

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Which EA Role?

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Integration of business and technology strategy related to department and business capability delivery.

Business Architect

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Business Architect Learning Path

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Business Architect Certification Path

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Storage, retrieval and integration of critical enterprise information.

Information/Data Architect

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Information Architect Learning Path

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Information Architect Certification Path

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Hardware, network and operational strategy delivering optimized and agile enterprises.

Infrastructure /Technology Architect

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Comprehensive software and application strategy spanning corporate and customer value.

Software/Application Architect

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Manage architecture initiatives and lead business technology strategy.

Solution Architect

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Storage, retrieval and integration of critical enterprise information.

Information Architect Role

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Hardware, network and operational strategy delivering optimized and agile enterprises.

Infrastructure Architect Role

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Comprehensive software and application strategy spanning corporate and customer value.

Software Architect Role

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Software Architect Learning Path

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Software Architect Certification Path

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Infrastructure Architect Learning Path

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Infrastructure Architect Certification Path

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Manage architecture initiatives and lead business technology strategy.

Solution Architect Role

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Solution Architect Learning Path

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Solution Architect Certification Path

PMO Breakdown

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EAO

Project Manager

Project Officer #1

Project Officer #2

Project Officer #3

Project Management Office

Key activities for PMO

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Define, set-up and maintain the agency’s EA project plan01Acquire necessary resources required by the EA project02Develop and obtain agreement on the agency’s EA goals or objects and cascade the objectives accordingly03Chair and manage all agency’s EA meetings04Oversee the EA project’s list of task and report the project’s status to agency’s stakeholders05Manage and control changes made within the agency’s EA project requirements or objectives06Manage the agency’s EA project risk through early identification and quantification for further actions07

Key activities for PMO

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Propose and inform of potential preventive or corrective actions that are agreed08Define and organise closure within the agency’s EA project09Manage the defined 1GOvEA Project Management Office templates and deliverables10

Deliverables for PMO (Agency)

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Project Charter

Project Workplan Log

Project Status Update

Project Action / Decision Log

Project Change Request

Risk, Issue & Dependencies Log

Project Closure

Project Meeting Minutes

Project Timeline

Project Approach & Governance

Project Resource

PMO Activities by stages

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Pre - Implementation Implementation Post Implementation

Define & Set up portfolio plan

Acquire necessary resources

Develop & agree portfolio’s objectives

Support EA Set up at Agencies

Organise and manage portfolio meetings

Oversee portfolio and report status

Manage & control changes to the portfolio

Manage portfolio risk

Propose preventive or corrective actions

Orchestrate project(s) closure

Manage PMO templates

Administrative Work

CMO Breakdown

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EAO

Change Management Lead

Change Practitioner #1

Change Practitioner #2

Change Practitioner #3

Change Management Office

Change Management Plan

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Pre -Implementation Implementation of 1GovEA

Post Implementation

Develop the

Change

Strategy

4

Conduct

Change

Readiness

Assessment

2

Assess

Stakeholder

Comms &

Needs

3

Develop

Communications

Strategy and

Plan

5

Design Change

Agent Network

Activities

6

Design Training Material and

Delivery

7

Assess the

Change

Success &

Effectiveness

8

Complete

Knowledge

Transfer &

Handover

9

Execute, Monitor

and Update

Communication

and Engagement

Plan

Mobilise Change

Management Office

1

Deliver on-going

Change Agent

Network

Activities

Establish on-going

Training

Maintenance &

Change Effective

Measurements

1GovEA Change Management Model

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Structure CommunicationCapability

1GovEA Change Management

Ch

an

ge

Le

ad

er

sh

ip

Ch

an

ge

Ag

en

t N

etw

or

k

Ro

les

& R

es

po

ns

ibil

itie

s

Th

em

e

Au

die

nc

es

Ch

an

ne

ls

Wo

rk

for

ce

& T

ale

nt

Re

co

gn

itio

n &

Re

wa

rd

s

Co

mp

ete

nc

ies

Benefits Realisation

Key Components

Domains

Key Implementation Activities -Structure

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Str

uc

tur

e

Mobilise Central Change

Management Office (CMO)

Establish Ministry/

Agency CMO team

Establish Roles &

Responsibilities (R&R)

Evaluate people

structure gaps

Review people

structure , R&R, agency recognition

Execute CM plan

Monitor CM activities progress

Brief change champion and change agent

Develop progress update

template

Establish KPI

Establish Rewards &

Recognition

Review CM progress

Building EA Practice Execute Change Managemenet Plan

1GovEA 60

Ca

pa

bil

ity

Establish desired

capability state

Identify current

capability gaps

Evaluate current state of capability

Evaluate capability

gaps

1GovEA Boot-camp

Define training

timeline and syllabus

Prepare training

materials

Prepare post training

assessment

Review training

effectiveness against target

capability

Building EA PracticeEA

Implementation

Tools training

BDAT Technical Training

Execute reinforcement

strategy

Key Implementation Activities -Capability

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1GovEA 61

Co

mm

un

ica

tio

n

Define communication

activities

Identify communication

channels

Identify stakeholders

Monitor comm.

effectiveness

Evaluate comm. gaps

1GovEA Community of

Practice

Build Enterprise

Architecture Intranet Portion

Briefing to management

level

Roadshow

Distribute 1GovEA

promotional item

EA Implementation

Review comm.

effectiveness

Identify key messages

Briefing to stakeholders

Social Media

Monthly Huddle

Launch Enterprise

Architecture Intranet Portion

Key Implementation Activities -Communication

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1GovEA 62

1GovEA Capability Maturity Model

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InitialDeveloping

Defined

Managed

Optimised

Continuous monitoring by Change Management Office

Level 1

General awareness on concept of subject matter. However, does not have consistency in practices, unclear roles and responsibilities, undefined competencies required.

Level 2

Basic understanding and ability to relate some subject according to knowledge. Sporadic competency development practices across ministries and agencies.

Level 3

Ability to execute consistently across ministries and agencies with an established process.

Level 4

Established competency and talent development framework with the ability to project execution capability .

Level 5

Continuous improvement with established workforce & talent processes and practices.

1GovEA 63

1GovEA Communication Model

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Thank you

Digital Transformation through 1GovEA

1GovEA web portal : http://1govea.mampu.gov.my