bengkel pengurusan perubahan sektor awam siri ke 3...

BENGKEL PENGURUSAN PERUBAHAN SEKTOR AWAM SIRI KE 3BAGI PEMBANGUNAN ENTERPRISE ARCHITECTURE (1GovEA) FASA 1

“Pengukuran Prestasi & Impak Pelaksanaan EA bagi Sektor Awam”

Dr. Fazidah Abu BakarTimbalan Pengarah

Bahagian Pembangunan Strategik dan Arkitektur ICT, MAMPU24hb Okt 2016

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OBJECTIVE

BACKGROUND

(1GoVEA) PHASE 1 STATUS & IMPACT AREAS

ROLES OF AGENCY IN 1GovEA IMPLEMENTATION

CONTENT

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OBJECTIVE -

To share on the Malaysian Public Sector Enterprise Architecture(1GoVEA) Phase 1 implementation status and the potentialimpact areas to ministries and agencies for preparation for thecoming Phase 2 and Phase 3 implementation (2017 – 2020).

BACKGROUND –

Realizing Service Delivery and Digital Government Transformation Through Enterprise Architecture

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TOWARDS AN ADVANCED AND INCLUSIVE NATION BY 2020

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Source: MDEC (2014)

eGov 1.0

INFORMATIONUsing government website

to get information

STATIC

eGov 2.0

DIGITAL GOVERNMENT

eGov 3.0

TRANSACTIONUsing online services to do

transaction

FLUID

TRANSFORMATIONUsing online services to create opportunities via

public participation

DYNAMIC

1995 20072015 & 11th Malaysia Plan (2016-2020)

E-GOVERNMENT EVOLUTION

Developed Nation

Citizen-Centric

Digital government is government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.

Source: Digital Government Is a Journey Toward Digital Business (Gartner 2014)

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DIGITAL DEFINITION

Digital Data Everywhere

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Digital refers to "all electronically tractable forms and uses of

information and technology” . It includes technology within

the organisation and also outside of the organisation's

control such as:

• smart mobile devices (in the hands of customers, citizens

and employees),

• social media (such as facebook, twitter, instagram)

• technology embedded in products (such as cars, airplanes),

• the integration of IT and operational technologies (such as

telecom networks, factory networks and energy grids), and

• the Internet of Things (physical objects becoming

electronically tractable)

Source: Gartner (2013)

DIGITAL GOVERNMENT TRANSFORMATION

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Encompasses everything from the core digitalisation of public services to the digital infrastructure, governance & processes, including both front- and back-office transformation needed to deliver services to Citizens, Businesses and Government.

Uses the optimal mix of technologies, electronic channels of communication and engagement to improve citizen satisfaction in service delivery, enhance economic competitiveness, forge new levels of engagement and trust, and increase productivity of public services

Source: Accenture (2014)

CITIZEN CENTRIC SERVICE DELIVERY

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10th MP 11th MP

Source : EPU(2015)

Citizen centric approach focusing on sustained &

inclusive economic growth, social development &

environmental protection

GOVERNMENT AS A SERVICE PROVIDER &

CHALLENGES FACED

Most of the services are based on request

There is little collaboration among government functions

Project basis approach consumes high amount of resources

Existence of duplication of efforts across multiple government agencies

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GOVERNMENT AGENCIES

CITIZEN BUSINESS

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GOVERNMENT AS A SERVICE FACILITATOR

Proactive services offered for G2G, G2B & G2C

Promotes close collaboration among government ministries and agencies.

Solutions are based on reusable approach to deliver citizen-centric services

Government functions are autonomous with no redundancy and clear responsibilities

Digital Government Transformation Services

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GOVERNMENT AGENCIES

CITIZEN BUSINESS

COMMUNITIES CITIZEN

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GOVERNMENT AS A SINGLE PLATFORM SERVICE

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Unified Service Platform

Government Services Information Services

Citizen BusinessInternal & External

GovernmentOpen Data

1GovEA

Government- wide

Standards

Blueprint

Business Data Application Technology

Government Service Delivery Transformation Roadmap

Cross-Agency Shared Data

Gov Private Data

Government- wide

Governance

Key Elements :

DRIVING FORCE - LEAP FROGGING TOWARDS

DIGITAL GOVERNMENT

Connected Government : eServices to Value of Services

Government to function as A Platform : Government-Wide Governance & Government-Wide Standards

Establishing Digital Principles : Digital by Default

Establishing EA as part of the Environmental Culture : Incorporate EA as part of Enterprise Life Cycle Management, evolving over time

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2

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BASIC PRINCIPLES

ENABLING ECOSYSTEM

ICT STRATEGIC THRUSTS

PROFESSIONAL & CAPABLE HUMAN CAPITAL

CONSOLIDATED DIGITALSERVICES

OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY

DYNAMIC & COLLABORATIVE ICT GOVERNANCE

DATADRIVEN GOVERNMENT

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2

3

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DIGITALGOVERNMENT

PUBLIC SECTOR ISP FRAMEWORK : 2016 - 2020

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Blueprint primary aim is to guide government agencies in Malaysia to embark on building EA capabilities and practices based on common EA framework and methodology

3 core areas :

Structured Framework Methodology Implementation Strategy

1 GOVERNMENT ENTERPRISE ARCHITECTURE

www.mampu.gov.my

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1GoVEA Phase 1 Status

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PUBLIC SECTOR EA IMPLEMENTATION ROADMAP

(2016 -2020)

YEAR 2015 2016 2017 2018 2019 2020

Phase 1(Nov 2015 – June

2017) Development for MAMPU & KPKT

Phase 2EA Implementation for

24 Ministries(July 2017 – July 2019)

Phase 3EA development for 24

Agencies(June 2019 – Nov 2020)

2014

Development of 1GovEA Blueprint

Continuous 1GovEA Practices

Launching of 1GovEA

Blueprint -Oct 2015

Public Sector EA Repository

Public Sector EA Reference Model

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Change Management, Technology Knowledge Transfer Program & Communication Plan

Implementation USING 1GovEA METHODOLOGY

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KEMAJUAN PROJEK - MAMPU 1GovEA Fasa 1

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Nov-Dis’15 Jan-Mac’16 Apr-Jun’16 Jul-Sep’16 Oct-Dis’16 Jan-Mac’17 Apr-Mei’17

Permulaan Projek & Kick-OffPembangunan Portal dan Repositori EA (Sistem 1GovEA)

Pembangunan EA (Roadmap) untuk MAMPU

Pembangunan EA (Roadmap) untuk KPKT

Program Pengurusan Perubahandan Pelan Komunikasi

Kajian Pra Pelaksanaan EA

Transisi1

Program Latihandan TOT

Stage 2 Stage 3 Stage 4 Stage 5

Transisi 2

Stage 3 Stage 4 Stage 5Stage 1

Stage 1

Stage 2

Ikut Jadual

Selesai

Dirancang

Kemajuan Keseluruhan

73%

Model Rujukan EA Sektor Awam

PROGRAM LATIHAN & TOT

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EA Tools and Repository

Supporting Capabilities

EA Modeling Business IT Skillsets

Architecture Specialization

Latihan Asas

389 tempat bagi Kursus Asas dan Kursus EA• 149 tempat bagi kursus dengan pensijilan• 240 tempat bagi kursus tanpa pensijilan

Latihan Khusus

50 peserta

3 kursus

165 peserta

4 kursus

57 peserta

2 kursus

83 peserta

4 kursus

34 peserta

5 kursus

Transfer of Technology

(Knowledge)

48 peserta

Ongoing

Coaching, Mentoring &Joint Development

Kemajuan Keseluruhan

95%

1GoVEA Phase 1 Impact Areas

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IMPACT OF ALIGNING BUSINESS AND TECHNOLOGY

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Common Language& 1GovEA Framework

CREATING VALUES – PROCESS & PRACTICES

1 Structured Framework

1 Methodology & Standards

1 Repository AGRESSIVE AND

CONTINUOUS CHANGE MANAGEMENT

LEADERSHIP COMMITMENT

CAPACITY AND CAPABILITY BUILDING

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Benefit Realisation, Cost Optimisation, Resource Optimisation

Reducing the

fragmentation

of ICT

development

Identify future

connected

government

opportunities

Enhance

business

planning and

policy

development

Enhance

sharing of

information

Improve public

access to

information

Enterprise

Architecture

Financial Improvement

Remove Redundancy and Reduce Complexity

Economic Development

Constituent Improvement

Fostering Democracy

BUSINESS CAPABILITY INCREMENT

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Stage 1

Stage 2

Stage 3

Stage 4 & 5

STAGE 1 - INITIATE

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Key activities:

• Documents gathering• Establish architecture

team• Deploy EA Capability

Maturity Assessment

Principal outcomes:• Statement of Work /

Project Charter• EA Maturity Assessment

Report

Stage 1

Initiate

1.1 Define Architecture

Scope

1.2 Confirm Governance & Stakeholders

1.3 Define Architecture Vision and

Requirements

IMPACT

Scope of Core Business Services with high strategy value andsignificant impact to stakeholders / customers.

Various Stakeholder within the scope is identified and engagedthroughout the project duration. Governance structure tosupport and has high impact for the project team to realizebusiness value.

Motivation or concerns of various Stakeholder has significantimpact to the scope identified and architecture vision guidesthe definition of the target architecture and project portfolios.

EA awareness, related training and knowledge is crucial for theteam and stakeholder to understand the terminology andmethodology in developing the architectures. People andhuman dynamic skills has significant impact to the success ofthe project implementation.

STAGE 2 - ASSESS

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IMPACT

Business ownership and engagement is important tounderstand the core business services and other domainarchitectures for data, application and technology withinthe scope.

Accurate and readily available information is crucialbecause it has direct impact to ensure timelyimplementation and completeness of the scope ofbusiness services identified.

Gaps and opportunities are based on reliable andaccurate current architecture information. Goodengagement with core team members are crucial duringthis stage in order to be involved in defining the targetarchitecture for the agencies.

Key activities:• Gather / document

existing artefacts (diagrams, matrices, documents) across architecture domains

Principal outcomes:• Current Architecture

Definition Document

Stage 2

Assess

2.1 Assess Current

Architecture

Business Architecture

Data Architecture

ApplicationArchitecture

Technology Architecture

2.2 Gap and Opportunities

STAGE 3 - DEFINE

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IMPACT

Stakeholder engagement and EA Core Team engagementis important in brainstorming and defining the targetarchitecture starting from the business architecture.

Skills in notation language (Archimate) has significantimpact in understanding and developing the targetarchitectures.

Agency’s Subject Matter Expertise (SME) and keystakeholder’s input will have high impact on the proposedtarget architecture.

Highly engaged core team, business and stakeholdersprovides opportunities to define the implementationroadmap and migration plan.

Key activities:• Develop target

architecture• Identify gaps• Define project

prioritisation

Principal outcomes:• Target Architecture

Definition Document• Architecture Roadmap• Migration Plan

Stage 3

Define

3.1 Define Target Architecture

Business Architecture

Data Architecture

ApplicationArchitecture

Technology Architecture

3.2 Develop Solutions

3.3 Plan Migration

STAGE 4 – BUILD/OPERATE

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IMPACT

Project Management (PMO) and Change Management(CMO) setup with implementation Governancestructure has high impact in delivering theprojects/initiatives identified in stage 3.

Clear Roles & Responsibilities, project resourceplanning and project management methodology hashigher impact of success with business owner leadingand sponsoring the initiatives.

EA core team plays the roles of gate reviews and initialcompliance assessment. The size and significance of theproject will determine whether core team are involvedas full time or governance member.

Key activities:• Gate reviews of EA

initiatives• Manage and update

transition architecture

Principal outcomes:• Initial Compliance

Assessment Report• Change Request

Document

Stage 4

Build/Operate

4.1 Govern Implementation

Implementation Delivery

Methodology

STAGE 5 – MONITOR

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IMPACT

Architecture Change Management process and governing bodyto address the impact of changes and risks are reported andmanaged appropriately.

EA skills and competency are continuously enhanced and plannedto expand EA skills for all the domain architectures.

Knowledge of the EA implementation experience are capture toprovide insights and lesson learned for future transition cycles.

Business capabilities are continuously monitored and measured toensure business value of the impacted areas are realized andreporting to the relevant stakeholders. Once stabilized, themonitoring is handed-over / embedded within the agenciesoperational and management functions, and the EA core teammoves on to innovate and expand coverage to otherservices/capabilities.

Key activities:• Change request

management• Post Implementation

Review

Principal outcomes:• Final Compliance

Assessment Report• Change Request

Document• Post Implementation

Review Report

Stage 5

Monitor

5.1 Manage Architecture

Change

5.3 Conduct Post Implementation

Review

5.2 Undertake Knowledge

Transfer

5.4 Continuously Monitor

Performance


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Lead and coordinate mInistries/agencies for Public Sector EA enabling ecosystem toward digital government transformation services

Establish mechanisms and programs for strengthening the personnel capabilities via joint development with the agencies

Establish business and ICT transformation plan for identifying core businesses that need to be transformed

Strengthen the internal competency and expertise for EA development in order to facilitate the agencies under the Ministry by coaching

Utilise the central Public Sector EA Repository facility in MAMPU for storing all EA artifacts

Provide central Public Sector EA Repository facility for agency’s EA development

Provide Public Sector EA Reference Model as a reference for identifying similarities of the 4 architecture domains

Identify potential cross agencies services, data integration, application sharing, technology consolidations through the usage of Public Sector EA Reference Model

Conduct change management programs, communication plans and technology knowledge transfer program with the agencies

Participate in the change management and technology knowledge transfer programs in order to ensure continuous EA practice

WAY FORWARD

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Identify potential core team members, PMO and CMO ;

Take stock at the Supporting document preparation (i.e. ISO, Manual ProsedurKerja, Fail Meja and dan SOP);

Determine scope of EA for Fasa 2 and Fasa 3 implementation;

Start engagement with Stakeholder and MAMPU;

Be open and prepared for transformation.

Plan for Training and Change Management programs;

THANK YOUAll information incorporated within this slide is created for

Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister’s Department, Malaysia.

All information is the property of MAMPU and any unauthorisedreproduction is prohibited.

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