npcPERBADANAN PRODUKTIV1TI NEGARA

Laporan Tahunan1993

Annual Report

LAPORAN TAHUNANmUMMPMCWTMTIMWURIPE

RIPEPERBADANAN PRODUKTIVITINEGARA

LAPORAN TAHUNAN 1993

35121

ICTPCEPERBADANAN PRODUKTIVITI NEGARA

KANDUNGAN MUKA SURAT

PERUTUSAN PENGERUSI i - ii

AKTA (MEMPERBADANKAN) MAJLIS DAYA PENGELUARAN 1NEGARA (PINDAAN), 1991

VISI, MISI, OBJEKTIF DAN STRATEGI 2

AHLt-AHLI PERBADANAN PRODUKTIVITI NEGARA 3(sehingga 30 November, 1993)

LEMBAGA PENGURUSAN DAN STRUKTUR ORGANISASI 4 - 5

DIREKTORAT-DIREKTORAT 6

PROGRAM PENINGKATAN PRODUKTIVITI DAN KUALITI 7-15

PEMBANGUNAN TENAGA MANUSIA 16-17

PUSAT MAKLUMAT DAN SUMBER RUJUKAN 18-19

KEMUDAHAN FIZIKAL 20

PROGRAM SOKONGAN PENINGKATAN PRODUKTIVITI DAN KUALITI 21 - 24

PENUNJUK PRESTASI NPC 1993 25 - 27

CONTENT PAGE

CHAIRMAN'S MESSAGE 29 - 30

NATIONAL PRODUCTIVITY COUNCIL (INCORPORATED/AMENDMENT) ACT, 1991 31

VISION, MISSION OBJECTIVES AND STRATEGIES 32

MEMBERS OF NATIONAL PRODUCTIVITY CORPORATION(until 30 November, 1993) 33

BOARD OF MANAGEMENT AND ORGANISATION STRUCTURE 34 - 35

DIRECTORATES 36

PRODUCTIVITY AND QUALITY ENHANCEMENT PROGRAMMES 37 - 45

HUMAN RESOURCE DEVELOPMENT 46 - 47

INFORMATION AND REFERENCE CENTRE 48 - 49

FACILITIES 50

PRODUCTIVITY AND QUALITY DEVELOPMENT SUPPORTING PROGRAMME 51 - 54

1993 NPC PERFORMANCE INDICATORS 55- 57

IflPG

r ERUTUSAN rERUTUSAN T ENGERUSI

engurusan peningkatan produktiviti dan kualiti memainkan peranan periling dalammempengaruhi arah atiran pertumbuhan ekonomi negara. Dalam era globalisasi

ekonomi dunia yang tiada bersempadan, peiuang pasaran baru yang luas, gelombang maklumatdan ledakan pengetahuan yang sentiasa terkini, penggunaan teknologi yang semakin canggihseria pervbahan-perubahanstruktur ekonomi yang begitucepat;memaksaorganisasi-organisasimendefinisikan semula matlamat korporat dan strategi pemasaran mereka ke arah "daya saing"yang tinggi. Sepertijuga dengan institusi-institusilain, NPCyang beiperanan sebagai katalis dalampeningkatan produktiviti dan kualiti negara telah mengorak langkah dalam persaingan ini denganstrukturmekanisme yangbarubagi'merealisasikan program pengukuran dan analisis pertumbuhanproduktiviti sektor-sektor ekonomi negara serta aktiviti-aktiviti yang berkaitan.

Pada tahun 1993, Malaysia telah mengalami pertumbuhan ekonomi yang mampan denganpertumbuhan produktiviti pada kadar 5.2% berbanding dengan 4.5% pada tahun 1992. Tahappencapaian tersebut adalah disebabkan peranan dominan sektor pembuatan yang mencatatpertumbuhan produktiviti sebanyak 7.5% pada tahun 1993 berbanding dengan 4.9% pada tahun1992. Tambahanpulasumbanganperatusansektorini dalam Keluaran Negara Kasar(KNK) telahmeningkatdari28.9%pada tahun 1992kepada 30.1%pada tahun 1993. Antara faktorpendorongyang menyebabkan halsedemikian adalah berpunca darisumbangan Faktor Produktiviti Menyeluruh(TFP- Total Factor Productivity) terhadap pertumbuhan produktivitiyang meningkat dari57% padatahun 1992 ke 66% pada tahun 1993. Untuk perolehan produktiviti (productivity gains) dalamjangkamasa panjang, industriperlu menumpukan perhatian dalam mempergiatkan lagi keupayaanTFP seperti dalam program Senggaraan Produktiviti Menyeluruh (TPM • Total Productive Mainte-nance), Pengurusan Kualiti Menyeluruh (TQM - Total Quality Management) dan Sistem Kualiti ISO9000 (ISO 9000 Quality System).

Usahauntuk meningkat dan mempelbagaikanaktivitipenyelidikankeataspengurusan produktiviti,perundingan dan latihan tenaga kerja diteruskan dan disusun semula. Dalam aktiviti penyelidikan

ICTPGsebanyak 24 buah projek tetah dijalankan iaitu dalam bidang: penyelidikan produktiviti (46%),pengurusan kualiti (33%), pengurusan sumbermanusia (17%) dan pengurusan am (4%). Dalambidang perundingan pula NPC telah melaksanakan sebanyak 41 buah projek meliputi sektorindustrikecildansederhana,industribesardankerajaan. Program-program kursusyangmenjuruske arah peningkatan produktiviti dan kualiti masih mendapat sambutan yang baik dari organisasi-organisasi swasta dan awam memandangkan tenaga pekerja yang berkualiti adalah aset yangberhargadalammeningkatkan prestasiorganisasi. Dalamtahun 1993,sebanyak633buahkursusyang dikendalikan oleh NPC dihadiri oleh 14,522 orangpeserta.

Dalam menangani isu-isu pengurusan kualiti dikatangan organisasi, NPC telah memberipelbagaisumbangan dalam bentuk ilmu, kemahiran danpengetahuan dalam pelbagaiperanannya sebagaijawatankuasa perunding teknikal dalam Anugerah Kualiti, agensi penganjur dalam misi danlawatan produktiviti ke luar negara, penganjur bersama dengan institusi-institusi lain terhadapgerakan kualiti, penggalak dan penyebar aktiviti-aktiviti kualiti kepada masyarakat pekerja.

Walau bagaimanapun, prestasi keseluruhan NPC pada tahun 1993 masih boteh dipertingkat dandimantapkan lag! dalam usaha membantu industri-industri negara dalam menangani persainganterhadap penerimaan barangan buatan Malaysia di pasaran domestik dan global.

Sebagai badan yang diberi kepercayaan penuh oleh kerajaan, Perbadanan Produktiviti Negaraa/can meneruskan usaha-usaha peningkatan produktiviti dan kualiti yang masih belum diiaksanakan.Sambutan dan sokongan yang sentiasa diberikan oleh industri-industri dan organisasi-organisasiyang menjadi pelanggan akan memantapkan lagi perkhidmatan NPC.

Akhir sekali saya ingin mengambil peluang ini untuk mengucapkan ribuan terima kasih kepadaKementerian Perdagangan Antarabangsa dan Industri dan Ahli-Ahli Lembaga Pengarah di ataskerjasama yang telah diberikan. Kepada warga NPC, kualiti perkhidmatan yang telah diusahakanhendaklah diteruskan dalam meningkatkan kecemerlangan organisasi dan negara menerusiprofesionalisme.

"Kualiti Asas Profesionalisme"

Terima kasih.

Tan Sri Dato' Azman Hashim

RTPGmmumtu MOCUMHIII mumLAPORAN TAHUNAN

AKTA (MEMPERBADANKAN)MAJLIS DAYA PENGELUARAN NEGARA

(PINDAAN) 1991

erbadanan Produktiviti Negara (NPC)dahulunya dikenali sebagai Pusat Daya

Pengeluaran Negara telah ditubuhkan dalam tahun1962. la merupakan projek bersama dari DanaKhas Bangsa-Bangsa Bersatu dan KerajaanPersekutuan dengan Pertubuhan BuruhAntarabangsa (ILO) sebagai agensi pentadbirnya.

Dalam tahun 1966, Akta (Memperbadankan)Majlis Daya Pengeluaran Negara Bilangan 19 telahdiluluskan dan Majlis menjadi sebuah Badan yangberkuasa sendiri. Akta ini telah dipinda oleh Akta(Memperbadankan) Majlis Daya Pengeluaran Negara(Pindaan) Akta A305 1975 sesuai denganperkembangan Pusat ini. Akta ini kemudiannya,dipinda kepada Akta (Memperbadankan) Majlis DayaPengeluaran Negara (Pindaan) Akta A801 1991.

Dengan penguatkuasaan Akta itu pada 1Disember 1991 maka Majlis Daya PengeluaranNegara ditukar menjadi Perbadanan ProduktivitiNegara. Mengikut peruntukan seksyen 7, Akta(Memperbadankan) Majlis Daya PengeluaranNegara (Pindaan) 1991, kerja-kerja Perbadananadalah seperti berikut:

menerajui penggalakan dan penyebaranmaklumat dan isu-isu yang berhubung denganproduktiviti.

menubuhkan suatu pusat maklumat danrujukan bagi indeks produktiviti bagi negara

dan bagi sistem-sistem pengurusan dan kajian-kajian kes.

mengeluarkan pakar dan kepakaran tempatandalam bidang produktiviti, kualiti, pengurusandan keusahawanan.

mempertingkatkan pern bang u nan sumbermanusia pada peringkat penyeliaan dan pering-kat pengurusan.

menasihati dan menyelaraskan pelaksanaan pro-gram-program dan aktiviti-aktiviti yangberhubung dengan produktiviti dan kualiti.

menilai dan memperakui program-programlatihan pengurusan dan penyeliaan, program-program keusahawanan, dan program-programproduktiviti dan kualiti yang dijalankan olehsektor swasta bagi orang awam.

menjalankan latihan atau program-program lainyang berhubung dengan produktiviti, kualiti,pengurusan dan keusahawanan.

mengadakan perkhidmatan rundingan yangberhubung dengan produktiviti, kualiti, peng-urusan dan keusahawanan.

mengumpul, mengeluar dan menerbitkanmaklumat mengenai produktiviti, kualiti, peng-urusan, keusahawanan dan hal-hal lain yangberhubung.

WSI, MISI OBJEKTIF & STRATEG1 LAPORAN TAHUNAN I | fJ\^^PFUBADANAh PWWUKTMH NFQAFU

VISI, MISI, OBJEKTIF DAN STRATEGI

Untuk menjadi institusi produktiviti dan kualiti negara.

Untuk membantu meningkatkan produktiviti dan kualiti negara.

Objettlf

Membangun tenaga manusia dan enterprais ke arah kecemerlangan.

Menasihati kerajaan dan sektor swasta tentang isu-isu dan perkembangan produktiviti dan kualiti.

Membantu mewujudkan pakar dan kepakaran tempatan dalam bidang produktiviti dan kualiti,pengurusan, keusahawanan dan penyeliaan.

Strategi

Meningkatkan penyelidikan produktiviti dan kualiti meliputi sektor utama industri.

Meningkatkan keupayaan penyelidikan, promosi, latihan dan perundingan melalui penyeliaan pakardan kepakaran dalam bidang produktiviti dan kualiti.

Meningkatkan dan menyebar amalan, penggunaan, proses dan teknik peningkatan produktiviti dankualiti.

Menekankan pengendalian latihan-latihan yang berkaitan secara langsung dengan peningkatanproduktiviti dan kualiti.

Meningkatkan taraf latihan-latihan produktiviti dan kualiti, pengurusan dan keusahawanan melaluipengiktirafan institusi-institusi latihan swasta.

Mengeratkan perhubungan dengan organisasi-organisasi produktiviti dan kualiti antarabangsa.

Mewujudkan suasana bekerja yang sesuai untuk meningkatkan profesionalisme perkhidmatan.

Menubuhkan satu pusat maklumat produktiviti dan kualiti yang kemaskini.

REGmrnnrnni imuti,LAPORAN TAHUNAN

AHLI-AHLIPERBADANAN PRODUKTIVITI NEGARA

(sehingga 30 November, 1993)

Tan Sri Dato' Azman HashlmPSM, DPMS, JMN, KMNPengerusiPerbadanan Produktiviti Negara

Dr. Abdullah TahirKMN, AMNTimbalan Ketua Setiausaha(Industri)Kementerian PerdaganganAntarabangsa dan IndustriTimbalan PengerusiPerbadanan Produktiviti Negara

Ahli GantiHj. Samsuddin Marsop

Ir. Hj. Arshad Hj. MarsidiJSM, KMNKetua PengarahPerbadanan Produktiviti Negara

Tan Sri Dato1 Mohd. SheriffMohd. KassimPSM, DSDK, JMN, KMNKetua Setiausaha PerbendaharaanKementerian Kewangan

Dato' All Abul Hassan SulaimanDSPN, JSM, DJN, AMNKetua PengarahUnit Perancang EkonomiJabatan Perdana Menteri

Ahli GantiYM Raja Zaharaton Raja ZainalAbidin

Dato' Wan Jaafar AbdullahSDAP, KMN, JSM, PPTKetua SetiausahaKementerian Pertanian

Ahli GantiDato' Dr. Abdul Kuddus Ahmad

Dato' Anthony Yeo Keat SeongDIMP, JSMKetua SetiausahaKementerian Sumber Manusia

Tan Sri Dato' Dr. ShamsudinAbdul KadirPSM, DPMJ, DPCM, JMNSektor Swasta

Tan Sri Kishu T. JethanandPSMSektor Swasta

Tan Sri Dato' Seri Eric Chia EngHockDato' Indera Alam Di RajaPSM, SSMT, SJMK, SPMT,DJMK, DIMPSektor Swasta

Tan Sri William ChengPSMSektor Swasta

Prof. Madya Dr. Abu AzamMohd. YassinTimbalan Naib Canselor(Akademik)Universiti Teknologi Malaysia

Dr. Mohd. Noordln Mohd.SopieeSektor Swasta

Datuk Dr. Kama! SalihDSPN, KMN, PKT, JMNSektor Swasta

Liew Shou KongPersekutuan Majikan-MajikanMalaysia

Abdul Gaffoor IbrahimTimbalan PresidenKongres Kesatuan Sekerja

Setiausaha Perbadanan

Halimah ANAMN, KMNPengarah Ehwal Korporat

LAPORAN TAHUNANIK I

nm)unnin*euMIJIPGLembaga Pengurusan

Ketua Pengarah PengarahIr. Hj. Arshad Hj. Marsidi Direktorat Pengukuran dan Penyelidikan

ProduktivitiTimbalan Ketua Pengarah Soo Cheong FuttIsmail Adam

PengarahDirektorat Khidmat Nasihat dan PerundinganMah Lok Abdullah

PengarahDirektorat PeningkatanProduktiviti dan KualitiHj. Mustapha Abd. Kadir

PengarahDirektorat Ehwal KorporatHalimah AM

Ketua-Ketua Pejabat WilayahPengarah Wilayah Selatan Pengarah Wilayah SarawakHj. Hassan Sulaiman Goh Swee Seang

Pengarah Wilayah Pantai Timur Pengarah Wilayah UtaraMustapha Sufa'at Hj. Abd. Rahman Ibrahim

Pengarah Wilayah SabahMohd. Jasni Abd. Aziz

Institut Pengurusan PerhotelanKetuaMohd. Nadzri Mohd. Jelas

ICTPG LAPORAN TAHUMAM

STRUKTUR ORGANISASI

INSTITUTPENGURUSANPERHOTELAN

KETUAPENGARAH

PeningkatanProduktiviti & Kualili

Pengukuran &PenyelidikanProduktiviti

LAPORAN TAHUNAN IflPGPIWUIUM rMUKI l«n MUUU

DIREKTORAT-DIREKTORAT

s*—t si ntuk melaksanakan pe-L^J ranannya, NPC telah

menyusun struktur organisasinyakepada 5 direktorat berikut:

• Direktorat Pengukuran danPenyelidikan Produktiviti

• Direktorat PeningkatanProduktiviti dan Kualiti

• Direktorat Penglktirafan danLatlhan

• Direktorat Khidmat Nasihatdan Perundingan

• Direktorat Enwal Korporat

Direktorat Pengukuran DanPenyelidikan Produktiviti

Direktorat Pengukuran danPenyelidikan Produktiviti beroperasimelalui dua bahagian utama iaituBahagian Pengukuran Mikro danMakro dan Bahagian PenyelidikanProduktiviti. Tugas utama direktoratini ialah menjalankan penyelidikanProduktiviti, membuat analisispengukuran produktiviti sertamewujudkan angkatunjuk produktivitiuntuk semua sektor ekonomi negara.

Direktorat Peningkatan ProduktivitiDan Kualiti

Direktorat Peningkatan Produktivitidan Kualiti juga melaksanakan pro-gram-programnya melalui dua ba-hagian utama iaitu Bahagian Galakandan Bahagian Implementasi. BahagianGalakan menumpukan usahanyauntuk mewujud dan meningkatkankesedaran sementara Bahagian Imple-mentasi pula menumpukan kepadausaha-usaha memperkenalkan teknik-teknik dan cara-cara untuk mening-katkan produktiviti.

Direktorat Pengiktirafan DanLatihan

Direktorat Pengiktirafan dan Latihanmempunyai empat bahagian iaituPengiktirafan, Latihan Penyeliaan,Latihan Pengurusan dan Latihan In-dustri Kecil dan Sederhana.

Bahagian Pengiktirafan meng-iktiraf dan menyelaras program-program latihan yang dikendalikanoleh sektor swasta. ManakalaBahagian Latihan pula menumpukankepada program PembangunanTenaga Manusia dalam pengurusanproduktiviti dan kualiti, pengurusan,penyeliaan dan keusahawanan.

Direktorat Khidmat NasihatDan Perundingan

Direktorat ini mempunyai tiga ba-hagian iaitu Bahagian PerundinganDasar, Bahagian Perundingan Industridan Bahagian Perundingan IKS.Direktorat ini member! khidmatnasihat dan tunjukajar kepada sektorswasta be rh lib ting dengan isu-isupeningkatan produktiviti dan kualiti.

Direktorat Ehwal Korporat

Direktorat ini melaksanakan fungsinyamelalui tujuh bahagian yang terdiridaripada Pengurusan Tenaga Manu-sia, Pengurusan Maklumat, Perkhid-matan Teknikal, PengurusanKewangan, Pentadbiran, Perkhidma-tan Urusetia Perbadanan dan Urus-niaga Hotel NPC.

Pejabat-Pejabat Wilayah

Untuk memastikan perkhidmatan NPCdapat menjangkau semua kumpulansasarnya, NPC telah menubuhkanlima pejabat wilayah bagi memenuhikeperluan masyarakat setempat iaituWilayah Utara di Pulau Pinang,Wilayah Pantai Timur di Kuantan,Wilayah Selatan di Johor Bahru,Sabah di Kota Kinabalu dan Sarawakdi Kuching. Pejabat-Pejabat inimembekalkan semua perkhidmatanyang ditawarkan oleh Ibu PejabatNPC.

(ZIPCEmotunum mum,

LAPORAN TAHUNAN

PROGRAM PENINGKATANPRODUKTIVITI DAN KUALITI

Pengenalan

PCdalam usana untuk

mencapai objektifnyatelah menumpukan program

peningkatan produktiviti dankualiti melalui tiga aktiviti utamaiaitu:

— Kefungsian— Pembangunan organisasi— Operas!

Aktiviti-aktiviti tersebut bukansahaja berupaya mencapaimatlamat jangkapendek NPCmalah menyumbang ke arahmeningkatkan dayasaing industrisupaya lebih kompetitif danproduktif.

Aktiviti-aktiviti kefungsianterdiri dari penyelidikan, latihan,promosi dan perundingan.

Aktiviti pembangunanorganisasi pula mempunyaimatlamat untuk meningkatkanprofesionalisme dan semangatcintakan organisasi. Sehubungandengan ini program yang di-

jalankan adalah terdiri dariprogram pendidikan, sosial, sukandan sambutan perayaan.

Manakala aktiviti operaslpula merupakan aktiviti peng-genap kepada kelancaran aktivitikefungsian dan pembangunanorganisasi. Aktiviti ini meliputisoal pengurusan kewangan,pembangunan tenaga manusiadan pengurusan hotel.

Penyelidikan Produktiviti

Perbadanan Produktiviti Negara(NPC) telah berjaya melaksanakan24 penyelidikan dalam tahun1993 yang melibatkan 5direktorat, Institut PengurusanPerhotelan dan Pejabat-PejabatWilayah. Direktorat Pengukurandan Penyelidikan Produktiviti(PMR) menghasilkan 8 penye-lidikan, Direktorat Ehwal Korporat(CAD) 8 penyelidikan, DirektoratKhidmat Nasihat dan Perundingan(CAS) 4 penyelidikan, DirektoratLatihan dan Pengiktirafan (ANT) 1penyelidikan, Direktorat Pening-

katan Kualiti dan Produktiviti(PQI) 1 penyelidikan, InstitutPengurusan Perhotelan (IPP) 1penyelidikan dan Wilayah PantaiTimur 1 penyelidikan.

Daripada 24 penyelidikanyang tersebut ini, 87.5% telahpundisiapkan sepenuhnya manakalabakinya (12.5%) berada diperingkat akhir penulisan.

Bidang selidik yang di-tumpukan terdiri dari 46%Penyelidikan Produktiviti, 33%Pengurusan Kualiti, 17%Pengurusan Sumber Manusiadan 4% Pengurusan Am (LihatRajah 1). Tajuk-tajuk penyelidikanyang dijalankan adalah sepertiberikut:

* Linking Wages to ProductivityStudy

* The Characteristic of FDl andTheir Relationship with Pro-ductivity

* Total Factor Productivity byIndustries And Time Series

PROGRAM PEMNGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN

Direktorat

PMK

CAD

CAS

ANT

PQI

IPP

PantaiTimur

Rajah 1: Pecahan Penyelidikan Antara Direktoral

Factors Affecting LabourProductivity

Status Study of the Usage ofProductivity Indicators

Image Study On NPC

The Impact of TechnologyOn Productivity & Competi-tiveness of Malays/an Indus-tries.

Penyelidikan Produktivitiuntuk Industri Tekstil

Survey on QCC Practices ina Multicultural Environment

Measures to Enhance Pro-ductivity And Quality In Smalland Medium Industries

Bina Dm - Its Effects

Staff Profile and TrainingNeeds

Customer Service in the NPCHotel

Compilation of Local TrainingProgrammes (and EssentialFindings)

Kajian Replikasi KepuasanBekerja di PerbadananProduktiviti Negara

An Overview of the Manu-facturing Sector Based OnProductivity Statistics: 1985- 1990

Status on Measures TakenTo Enhance P & Q in SMI

Analysis of PerformanceFactors and CorrespondingStrategies in the Manufac-turing Industry based on In-dustrial Trends SurveyNumber 55.

Productivity and PerformanceIndicators in the Textile andApparel Industries

Pengukuran ProduktivitiUntuk Industri KomponenAutomotif

Keperluan Latihan DalamIndustri Bukan Metalik

Faktor-Faktor Motivasi YangMempengaruhi KepuasanBekerja di dalam IndustriPerkhidmatan di SektorAwam dan Swasta

Prestasi antara Hotel

Kajian Pasaraya Peladang

LAPORAN TAHUNAfJ PROGRAM PENINGKAJAM PRODUKTIVITI & KUALITI

Daripada 21 buah penye-lidikan yang siap untuk tahun1993 sebanyak 81% (17penyelidikan) adalah untukhebahan/terbitan luaran I\IPC [iaitudalam negeri (14) dan luar negeri(3)]. Manakala 19% adalah untukkegunaan dalaman NPC sahaja.

Latihan Peningkatan Produktivitidan Kualiti

Dalam usaha kita untuk mencapaitahap negara maju, sumbertenaga kerja mestilah seiringpeningkatannya dari aspek

produktiviti dan kualiti. Menyedarihakikat inilah tnaka NPC telahmengatur langkah-langkah yangwajar bagi membantu negaramencapai cita-cita yang murni ini.Hasrat NPC ini disalurkan melaluipemberian khidmat latihan dimana ianya merupakan kaedahlangsung dalam meningkatkankemahiran pekerja dari segi pen-gurusan ataupun teknikal.Sehubungan dengan itu dalamtahun 1993 NPC telah men-jalankan sebanyak 633 kursusyang telah dihadiri oleh 14,522peserta.

Rajah 2: Peningkatan P & Q

Jika dilihat dari segi kategoripekerjaan 4,644 peserta terdiridari golongan pengurusan, 7,357golongan penyelia dan selebihnya(2,521 orang) terdiri darigolongan pekerja biasa.(LihatRajah 2)

Kalau diukur melalui saizindustri pula 1,383 orang pesertadatangnya dari industri bersaizmultinasional, 8,150 dari industribersaiz besar dan 4,989 dariindustri IKS.

Sebaliknya jika kita lihat darisegi agihan kegiatan ekonomipula, 8,982 peserta datang darisektor pembuatan, 507 darisektor pertanian, 4,263 darisektor perkhidmatan dan 770 darisektor awam. (Lihat Rajah 3)

Daripada 633 kursus yangtelah dijalankan sebanyak 198(31%) kursus telah dijalankan diSelangor dan Wilayah PersekutuanKuala Lumpur (Lembah Kelang).Manakala bakinya 93 di WilayahPantai Timur, 102 di WilayahUtara, 109 di Wilayah Selatan, 61di Wilayah Sabah serta 70 diWilayah Sarawak.

Kursus-kursus yang telah di-jalankan oleh NPC sepanjang1993 terbahagi kepada lapanbidang utama iaitu:-

Pengurusan Kualiti (QM)

PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN ISfWEP0WDUU moouowin HHUIU

8.982

Js4.263

CQ

0.5070.77

Pertanian

SektorA warn

SektorPerkhidmatan

Pembuatan

Sektor Ekonomi

Rajah 3: Penyertaan Mengikut Sektor Ekonomi

• Pengurusan Produktiviti (PR)

• Pengurusan Sumber Manusia(HR)

• Pengurusan Pengeluaran(PM)

Pengurusan Pemasaran (SM)

• Program Antarabangsa (IP)

• Pembangunan Usahawan(ED)

Berdasarkan kepada bilanganpenyertaan serta permintaan-permintaan dari organisasi-

organisasi yang berminat, bidang-bidang latihan yang popularadalah seperti Pengurusan Kualiti,Pengurusan Sumber Manusia,Pembangunan Usahawan danPengurusan Produktiviti.

NPC juga seperti tahun-tahunlepas turut menjalankan kursus-kursus perhotelan di peringkatsijil dan diploma serta kursuspersediaan perniagaan untukkakitangan kerajaan. Dalam tahunyang dilapor NPC juga telahberjaya menjalankan kursusantarabangsa sebanyak 3 kaliyang melibatkan 63 orangpeserta.

Promosi Produktiviti dan Kualiti

Dalam usaha NPC memper-kukuhkan lagi pemahaman sertapenghayatan mengenai Produk-tiviti dan Kualiti, usaha-usahapromosi telah diperhebatkan.(Lihat Rajah 4) Antara aktiviti-ak-tiviti promosi yang telah di-jalankan oleh NPC dalam tahunini ialah:

1. Konvensyen QCC

Seperti tahun yang sudah-sudahNPC telah berjaya menganjurkanKonvensyen QCC pada tahunyang dilaporkan sebanyak 8 kaliuntuk menggalakkan kegiatanQCC tetap bergerak sihat.Konvensyen diadakan padaperingkat Wilayah dan Kebangsa-an dan telah berjaya menarikseramai 2,838 orang (198 buahkumpulan) terutamanya terdirtdari peserta sektor swasta.

2. Seminar dan KonvensyenPeringkat Kebangsaan DanAntarabangsa

Untuk menggalakkan penyertaanserta penghayatan pihak pengu-rusan terhadap isu-isu produk-tiviti dan kualiti, seminar dankonvensyen peringkat kebang-saan dan antarabangsa telahdianjurkan dan disertai oleh NPC.Antara program-program tersebutadalah seperti Rajah 5.

10

LAPORAN. TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI

Aktiviti Kekerapan" , $L-

Konvensyen QCC (8x)Seminar dan Konvensyen Peringkat Kebangsaandan Antarabangsa (3x)Pameran P & Q (14x)Pendaftaran QCC (3x)Ceramah-ceramah Pengenalan P & Q (66x)Penghakiman QCC (18x)Kelab-Kelab P& Q ^ : ' • (8x)Program Kualiti Wilayah (10x)Anugerah-Anugerah Kualiti (5x)Ceramah-ceramah Radio mengenai P & Q (10x)Bulan Kualiti . (4x)Penerbitan ,. . >.™i . O1*}Dialog " --«•*-- ^ • (17xjPromosi Kursus .r' \t> (76x)Lawatan-lawatan (27x)

Rajah 4: Promosi Produktiviti dan Kualiti

3. Pameran P & Q

Pameran P & Q biasanya dibuatdi setiap Konvensyen QCC yangdianjurkan oleh NPC. Namunbegitu terdapat juga ketikanya dimana pameran dibuat berdasar-kan jemputan ataupun per-mintaan dari pihak luar sepertiKilang Matsushita (Senai),RISDA (Batu Pahat, Johor Bahru),Jabatan Pergigian Johor, Per-

pustakaan Sultan Ismail, LumutNaval Dockyard dan jugapenganjur Majlis Sambutan HariKemerdekaan yang telah diada-kan di Petra Jaya Kuching,Sarawak. Satu pameran khasjuga telah diadakan ketika pem-bukaan resmi Kompleks NPC diKepala Batas.

4. Pendaftaran QCC

Pendaftaran QCC tetap dijalankan

1. Quality Management Seminardi Hotel Istana . (150 peserta)

2. International QCC Convention di Bangkok (87 peserta)

3. Asian Congress On Quality & Reliability di Beijing (21 peserta)

Rajah 5: Seminar dan Konvensyen PeringkatKehangsaan/Antarabangsa.

seperti biasa dan pada tahun inisebanyak 202 buah kumpulantelah didaftarkan. Ini menjadikankeseluruhannya sebanyak 1,850buah kumpulan QCC yang telahberdaftar di bawah SekretariatTQC NPC.

5. Ceramah-CeramahPengenalan P & Q

Kumpulan sasar yang telahdikenalpasti oleh NPC untukdiberikan ceramah-ceramah iniialah organisasi swasta danawam, khususnya guru-guru danpara pelajar. Sebanyak 66 buahceramah telah disampaikan dantelah memanfaatkan seramai4,014 orang peserta.

6. Penghakiman QCC

Penghakiman QCC dibuat atasdasar permintaan ataupunjemputan pihak luar di KonvesyenQCC dalaman mereka di manapegawai-pegawai NPC akanmemainkan peranan sebagaisalah seorang hakim atau ketuahakim dalam konvensyentersebut. Sejumlah 28 permintaanatau jemputan telah diterima daripihak luar untuk perkhidmatanyang ditawarkan oleh NPC ini.

11

PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN RflRE7. Kelab-Kelab P & Q

Dengan usahasama Jabatan Ko-kurikutum Kementerian Pen-didikan, NPC telah berjayamenambahkan sebanyak 8 buahkelab-kelab P & Q yang ditu-buhkan di sekolah-sekolah sekitarBentong (3 buah), Nilai (3 buah)dan Klang (2 buah).

8. Program Kualiti Wilayah(PKW)

Program Kualiti Wilayah telahdilaksanakan secara bersamadengan Kementerian Pendidikanserta SIRIM. Antara aktiviti-aktivitiyang telah berjaya dijalankanialah:-

1. Seminar TQM2. Seminar ISO 90003. Seminar Peningkatan Kualiti

Dan Produktiviti IKS4. Seminar 'Competitiveness

Through Quality5. Kem Pengurusan Kualiti

Pelajar

Program-program tersebut telahberjaya menarik minat seramai596 peserta. Poster-posterbertemakan 'Kualiti AsasKecemerlangan' serta buku notasaiz poket dan fail kecil PKW tu-rut diadakan untuk aktiviti PKWini.

9. Anugerah-AnugerahKualiti

NPC telah berjaya memainkanperanan sebagai PemeriksaTeknikal, agensi penganjur sertamenganggotai jawatankuasaRekabentuk dan Teknikal daiamprogram-program AnugerahKualiti. Anugerah-anugerah kualitiini terdiri dari:-

1. Anugerah Kualiti PerdanaMenteri

2. Anugerah Pengurusan Kuaiiti3. Anugerah Kualiti Ketua

Menteri (Sarawak)4. Anugerah Kualiti Kementerian

Pertahanan5. Anugerah Prestasi Hotel

10. Ceramah Radio MengenaiP& Q

Kaedah promosi melalui radiotelah dilakukan khususnya olehpejabat cawangan Wilayah UtaraNPC untuk menghebahkan isu-isukepada orang ramai. Sesipenerangan serta soaljawabmelalui panggilan telefon kestesyen-stesyen radio di PulauPinang, Kangar dan Alor Startelah berjaya dilaksanakansebanyak 10 kali.

11. Bulan Kualiti

Sempena Bulan Kualiti Seduniapada bulan November, NPC telahmenyusun program-programyang berkaitan P & Q. Sepertiyang lazim program-programseperti Kem Kualiti, Pidato Kualiti,Qualitithon serta luncheon Talk'telah diadakan. Jumlah penyer-taan ialah 80 peserta untuk KemKualiti, 8 buah sekolah untukPidato Kualiti, 33 kumpulan untukQualitithon, dan 231 peserta dari50 organisasi untuk luncheonTalk' yang telah disampaikan olehYB. Dato' Effendi Norwawi,Pengerusi Eksekutif, SEDCSarawak.

12. Penerbitan

Bahan-bahan penerbitan telahdihasilkan dengan tujuan menim-bulkan kesedaran serta menarikperhatian masyarakat tentangpentingnya peningkatan Produk-tiviti dan Kualiti. (Lihat Rajah 6)

13. Dialog

Dialog-dialog turut dijalankanterutama di antara NPC denganpelanggan-pelanggannya untukmengetahui masalah-masalah

12

PEGPERB1DAUU PPOOUKmiTI NEQUPH

LAPORAN TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI

serta cara-cara yang NPC bolehlaksanakan untuk memajukanserta memperkukuhkan amalanP & Q di sektor-sektor industri.NPC juga tidak ketinggalanmelibatkan diri dalam siri dialog-dialog yang dianjurkan oleh MITIdengan pihak swasta.

14. Promosi Media Cetak

Pada dasarnya setiap aktiviti yangdijalankan akan disebarkan

Symposium Intra-RegionalInvestment, Eksposisi Kebang-saan, Kern Kualiti, KonvensyenQCC Kebangsaan dan lain-lain lagitelah dihebahkan melalui mediacetak. Promosi melalui mediacetak telah dilakukan sebanyak 19kali dalam tahun ini.

15. Promosi Kursus

Promosi kursus telah dibuat

Bil.

1.2.3.4.5.6.7.8.9.10.11.

Bahan-bahan yang telah diterbitkan

Quick Information On TQCMajalah ProduktivitiJurna! ProduktivitiProductivity & Quality Enhancement ProgrammePoster-Poster KualitiPoster-Poster 5SBuku-Buku Mengenai KualitiSeminar Video Mengenai KualitiTPM KitaPrinsip-Prinsip Asas QCCQuality Malaysia

Kekerapan

1621

3 jenis1

26 tajuk43 tajuk

111

Rajah 6 : Bahan-bahan Yang Telah Diterbitkan.

beritanya melalui media cetak. Inibertujuan supaya pihak umumdapat mengetahui apakah aktivitiyang NPC lakukan dan apakahfaedahnya. Aktiviti-aktiviti sepertiupacara penyampaian sijil InstitutPengurusan Perhotelan, BengkelVendor Proton, Mesyuarat APO,

sebanyak 76 kali dalam usahamenawarkan khidmat latihan yangterdapat dalam program latihanP & Q bagi tahun 1993. Cara-cara utama promosi dibuat ialahdengan mengedarkan buku-bukuprogram latihan (Productivity &Quality Enhancement Pro-

grammes) serta brosur-brosurkursus yang berkenaan mengikutsenarai mel (mailing list) yangsedia ada. Keluasan pengedaranserta kumpulan sasar yang dipi-lih adalah mengikut kesesuaiankursus serta tempat di manakursus akan dijalankan.

16. Lawatan-Lawatan

Pegawai-pegawai NPC telahmembuat lawatan ke pelbagaiorganisasi dalam usaha membuatpromosi P & Q. Juga sebaliknyalawatan-lawatan dari agensi-agensi kerajaan, industri, sekolahserta rombongan-rombongan dariluar negara juga turut diterima.Antara contoh organisasi-organisasi yang telah dilawatioleh pegawai NPC adalah sepertiUPM, UIA, FMM, AutoventureInd., CIMA Sdn. Bhd., Amisan

Products dan Raya Plastics.Sementara pelawat-pelawat yangtelah datang ke NPC adalah

seperti pelajar-pelajar Universiti

dari Holland, pelawat-pelawat dariFilipina, sekolah-sekolah Vo-kesyenal dan berbagai agensikerajaan dan swasta. Kese-luruhannya sebanyak 27 aktivititerangkum dalam kategoripromosi ini.

13

PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI LAPORAN TAHUNAN ISJIKEPerundingan Produktiviti danKualiti

NPC dalam usahanya untukmenonjolkan diri sebagai satuinstitusi yang unggul dalambidang produktiviti dan kualititelah menjadikan aktiviti perun-dingan sebagai salah satu aktivitiutamanya. Bidang-bidang utamayang ditumpukan dalam aktivitiperundingan ini ialah KumpulanKawalan Mutu (QCC), 'TotalQuality Management', SistemDokumentasi dan Akreditasi ISO9000, 5S, Total Productive Main-tenance', Kajian Pasaran dansemua bidang yang berkaitandengan produktiviti dan kualiti.Sebanyak 41 projek telah di-kendalikan sepanjang tahun 1993yang meliputi sektor industri kecildan sederhana (IKS), industribesar dan sektor kerajaan.

Antara faedah-faedah yangdapat diraih oleh pelanggan-pelanggan dari projek-projekperundingan yang telah dijalankanoleh NPC adalah seperti berikut:-

* Diagnosis dan peningkatanproduktiviti

Mengenalpasti kelema-han dan kelebihanorganisasi.Dapat mengenalpastib i d a n g / f a k t o rpeningkatan produktiviti.Dapat merancang aktiviti

peningkatan produktivitiorganisasi.

Kekemasan tempat kerja (5S)

Menjaga tempat kerjadengan lebih baik dankemas.Persekitaran bengkelyang lebih baik.Suasana kerja yang febihbaik dan selesa.

Sistem Dokumentasi danAkreditasi ISO 9000

Membentuk suasanakerja berasaskan sistemISO 9000.Mengadakan sistemdokumentasi yang baik.

- Mencapai taraf ISO 9002kepada syarikat.

Bidang 'IndustrialEngineering'

- Aliran kerja yang lebihberkesan.Mengenalpasti masalahdalam pengurusan pe-nyelenggaraan.Persekitaran kerja yanglebih selamat.

Pengurusan KualitiMenyeluruh (TQM)

Meningkatkan kesedarandan kefahaman tentangkualiti.

Mewujudkan SistemTQM.

* Analisis Keperluan Latihan(TNA)

Mengenalpasti keperluanlatihan kakitangan.

- Mewujudkan hubunganbaik pengurusan danpekerja.

* Kumpulan Kawalan Mutu(QCC)

Mewujudkan aktivitiKKM.Membaiki pengurusanpasukan kerja.

- Mengenalpasti carapenyelesaian masalah.

Lain-lain faedah yang di-perolehi dari projek-projekperundingan ini ialah dapatmenentukan keberuntungan per-niagaan yang dijalankan,mengatur strategi pemasaranmasa hadapan serta mem-pertingkatkan kecekapan pengu-rusan dalam menjalankanperniagaan.

Berdasarkan kepada faedah-faedah yang tersebut di atas sertasokongan yang berterusan ter-hadap khidmat perundingan yangditawarkan oleh NPC, maka

14

LAPORAN TAHUNAN PROGRAM PENINGKATAN PRODUKTIVITI & KUALITI

peluang ini akan digunakan untukmeluaskan pengetahuan dalambidang P & Q kepada pelanggan.Ini secara langsung akan dapatmeningkatkan tahap produktivitidan kualiti negara.

Jalinan Kerjasama Anlarabangsa

Hubungan yang rapat di antaraNPC dengan pertubuhan-pertubuhan atau institusi-institusiproduktiviti dan kualiti di pering-kat antarabangsa telah dapatmengukuhkan serta meningkatkankeupayaan teknikal NPC dalambidang yang diceburinya. Inisecara langsung telah mem-berikan kesan positif terhadapusaha NPC untuk menjadiInstitusi Produktiviti Negara yangunggul. Hubungan baik terusdijalinkan dengan PertubuhanProduktiviti Asia (APO),Gabungan Sains ProduktivitiSedunia (WCPS), AgensiKerjasama Antarabangsa Jepun(JICA), Pertubuhan BuruhAntarabangsa (ILO) serta lain-lainorganisasi produktiviti antara-bangsa.

Antara program-programyang dianjurkan dan disertai NPCdi peringkat antarabangsa ialah:

1. Menerima misi lawatan sertakajian (study mission) daridelegasi APO ke KualaLumpur dan P. Pinang pada18hb -23hb Februari.

2. Menyertai Kongres Produk-tiviti Sedunia Ke 8 (8th WPC)di Stockholm pada 23rib -27hb Mei.

3. Menganjurkan mesyuarat ke35 'APO Governing Body' diHotel Regent, K.L. pada 8hb.-12hb. Jun.

4. Menjadi tuan rumah kepadadelegasi Mongolia bagi pro-gram Kerjasama dua halaantara badan-badan/per-tubuhan produktiviti (BCBN)pada 8hb - 12hb Jun.

5. Menganjurkan 'SymposiumOn Intra-Regional Investmentand Technology Transfer'pada 28hb. - 31 hb. July.

6. Menerima delegasi dariNational Iranian ProductivityOrganisation untuk lawatanserta membuat kajian pada25hb - 26hb September.

7. Menganjurkan bengkel semi-nar bertajuk 'National LevelProductivity, Statistic:- Com-pilation and Analysis' pada16hb. - 19hb. Nov.

8. Menganjurkan mesyuaratjawatankuasa pemandu untukPeraduan Menulis Essei APOpada20hb-21hb Disember.

Dalam tahun yang dilapor-kan, NPC telah menjadi tuanrumah kepada 28 orang pesertaluar negera iaitu Myanmar (3),Kazakhstan (2), Ghana (1),Bangladesh (2), Pakistan (2), Fiji(2), Iran (1), Iraq (1), Mesir (2),Nepal (1), Brunei (1), Senegal (1),Bahrain (1), Nigeria (2), Estonia(1), Zimbabwe (1), Indonesia (1),Gambia (1) dan Mauritius (1).

Mereka ini menyertai 3program latihan yang berasinganseperti yang ditawarkan di bawahProgram Kerjasama TeknikalMalaysia. Program-program inidijalankan secara serentak iaitupada 23hb. Ogos hingga 23hb.Oktober. Program-Programtersebut adalah:

1. Productivity ImprovementProgramme Through WorkStudy

2. International Small And Me-dium Enterprise Manage-ment and ConsultancyProgramme.

3. Certificate In Supervision.

15

LAPORAN TAHUNAN RfKEM pnoDumvm NEOIFI

PEMBANGUNAN TENAGA MANUSIA

Pengenatan

s~i n nit Pembangunanl~siJ Tenaga Manusia telah

terlibat secara aktif dalam aktivitipembangunan kakitangan sebagaimemenuhi peranannya dalammembantu meningkatkan kema-hiran tenaga kerja di NPC. Inidicapai melalui latihan dalamandan luaran, samada secaratempatan ataupun di luar negeri.Sebagai tambahan program- pro-gram lawatan ke kilang danceramah-ceramah dari pence-ramah jemputan juga turutdijalankan.

Tumpuan telah d iber ikanterhadap aspek pembangunankerjaya dan individu. (Rajah 7)

Program-Program

Satu kursus induksi telahdijalankan selama 3 bulan dandisertai oleh seramai 28 orangpegawai perunding yang barudilantik. Kandungan kursus turut

menumpukan perhatian kepadaaspek-aspek pembangunanindividu serta kerjaya. Pegawai-pegawai perunding baru inikemudiannya telah turut me-libatkan diri dalam aktiviti-aktivitipenyelidikan dan perundinganuntuk f i rma-f i rma tertentu.Laporan-laporan yang berkaitankemudiannya telah diserahkankepada organisasi-organisasiyang terlibat

Memandangkan kepadakeperluan untuk membentukteknik-teknik produktivit i dikalangan warga NPC, beberapa

kursus yang berkaitan denganperisian komputer telah dijalankanuntuk Pegawai Perunding dankakitangan khidmat sokongan.

Lebih ramai lagi Pegawai-Pegawai Perunding NPC telahmenjalani kursus lead Assessor/Audit' kerana terdapat permintaanyang menggalakkan terhadap pro-gram-program peningkatankualiti. Pegawai-pegawai ini akanmenawarkan khidmat perun-dingan dari aspek sistem kualiti.

P r o g r a m - p r o g r a mpembangunan diri melibatkan

Bit.

i)ii)iii)iv)

v)vi)vii)

Program

Bina DiriLatihan KomputerPembangunan DiriPembangunan KerjayaKursus Lepasan IjazahProgram InduksiCeramah Produktiviti

Kekerapan

4

13

29

117

12

Peserta

130 peserta121 peserta181 peserta433 peserta

8 pegawai28 pegawai383 peserta

Rajah 7: Ringkasan Program Pembangunan Sumber Manusia.

16

LAPORAN TAHUNAN

beberapa program 'Bina Diri' yangmana ianya bertujuan untukmenanam nilai-nilai kemanusia-an. Dengan terlaksananya 4 pro-gram bagi tahun ini, hampirkesemua warga NPC telahmenyertai program tersebut.Sambutan terhadap programadatah menggalakkan dan di-jangka akan diteruskan di dalambentuk yang lain di masahadapan.

Program-program lain ter-masuklah kelas-kelas bahasaInggeris yang dijatankan selepaswaktu pejabat.

Penyelidikan

Kertas-kertas penyelidikan berikuttelah siap disediakan:

i) Enhancing Quality and Pro-ductivity In Small andMedium Scale Industries.

ii) Customer Service in NPCHotel

iii) Bina Diri - Effects and Pros-pects

iv) Satu Penilaian Ke atasProgram-program UmumYang Terpilih.

PEMBANGUNAN TENAGA MANUSIA

Kearah Kecemerlangan

Unit Pembangunan TenagaManusia telah mengepalai satujawatankuasa untuk mengenal-pasti dan menggubal langkah-langkah bagi meningkatkankecemerlangan di dalam Direk-torat Ehwal Korporat dan ia telahterbukti mendatangkan kesanyang baik.

17

LAPORAN TAHUNAN RHPCEPDBUUUH PMOUKTMtlHeMIU

PUSAT MAKLUMATDAN SUMBER RUJUKAN

usat ini bertanggung-jawab mengumpui,

memproses, menyimpan danmenyebar maklumat produktivitidan kualiti selaras denganperuntukan akta NPC perkara 7(b)mengenai kerja-kerja perbadananyang meliputi:-

Menubuhkan suatu pusatmaklumat dan rujukan bagiindeks produktiviti baginegara dan bagi sistem-sistem pengurusan dankajian kes.

Pengwujudan pusat inibertujuan untuk:

Menerajui penggalakkan danpenyebaran maklumat danisu-isu yang berhubungandengan produktiviti dankualiti.

Menjadi pusat sumbermaklumat dan rujukan dalambidang produktiviti dankualiti.

Membekal maklumat isu tiviti mengikut sektor, sub-sektorsemasa berkaitan denganproduktiviti dan kualitikepada masyarakat, industridan kerajaan.

Selaras dengan itu operasipusat ini adalah dilaksanakanmelalui mekanisme unit pengum-pulan data, perpustakaan danperhubungan korporat. Maklumatyang diuruskan oleh pusat inidikelasifikasikan seperti berikut:-

Maklumat Statik

Maklumat Dinamik

Maklumat statik merujukkepada definisi, input produktivitidan kualiti, serta prestasi penye-lidikan, perundingan dan latihanyang dilaksanakan oleh NPC,serta data pelanggan dan bakalpelanggan NPC.

Maklumat dinamik pulaterdiri dari makiumat terkiniberkenaan angkatunjuk produk-

ekonomi dan perbandinganantarabangsa serta penemuanbaru berhubung dengan produk-tiviti, kualiti dan pengurusan.

Makiumat yang ada disimpandalam bentuk data mentah, datayang diproses dan ringkasan-ringkasan serta output.Maklumat tersebut dikeluarkandan disebarkan kepada kumpulansasaran yang bersesuaian melaluimedia cetak seperti penerbitanrisalah, majalah, jurnal dan indekskatalog produktiviti dan kualitiserta bahan audio - video sepertikaset dan video produktiviti dankualiti.

Sehingga 1993, pusat initelah berjaya mengumpui dataindustri pelanggan dan bakalpelanggan berjumlah 42,000kesemuanya meliputi semuasektor industri, 24,552 naskahbuku, 1,220 naskah jurnal, 309naskah laporan tahunan, 65naskah panduan latihan, 282

18

IflPG LAPORAN TAHUNAN PUSAT MAKLUMAT & SUMBER RUJUKAN

naskah kalendar latihan. Selaindaripada itu pusat ini juga telahmengumpulkan sebanyak 333koleksi bahan-bahan penerbitandari Asian Productivity Organi-zation (APO). Dari segi bahanaudio-video pula pusat ini telahmengumpulkan sebanyak 328tajuk filem dan video berkenaanproduktiviti, kualiti, pengurusandan keusahawanan.

Untuk meningkatkan kece-kapan pengurusan sistem mak-

lumat produktiviti dan kuatitiserta memudahkan capaian sertaperkongsian maklumat peringkatdalaman dan untuk masyarakatumum, proses penyambunganberkomputer secara on-line danpenempatan terminal capaianawam akan diadakan pada 1994.Setakat ini 3 remote Local AreaNetwork (LAN) telah ditempatkandi NPC untuk memenuhi 3komponen utama sistem mak-lumat P & Q NPC iaitu SistemMaklumat Penyelidikan P & Q,

Sistem Maklumat PengurusanP & Q dan Sistem Maklumat Ter-pusat di bawah penyelarasanPusat Maklumat dan RujukanP & Q. Operasi sistem maklumatP & Q secara talian teruskomputer dijangka beroperasiselewat-lewatnya pada Jun 1995.

19

LAPORAN TAHUNAN ICTPGPEnMWMWPRODUaWin HEOMI

KEMUDAHAN FIZIKAL

ada masa ini KompleksNPC di Petaling Jaya

mempunyai 5 blok bangunantermasuk sebuah hotel bertaraf 3bintang dan sebuah institutpengurusan perhotelan. Didalamnya menyediakan beberapakemudahan termasuk 37 bilikkuliah dan latihan serta 2 dewanseminar (1 di Blok A, dan 1 diHotel NPC). Bagi peserta-pesertakursus di luar Kuala Lumpur,Hotel NPC menawarkan 72 buahbilik yang boleh disewa dengankadar yang berpatutan.

Kompleks NPC juga mem-punyai 6 buah bilik komputeryang mengandungi 37 buah ter-minal komputer dan bolehdigunakan oleh para peserta yangmengikuti kursus di NPC. Selaindaripada itu sebuah perpustakaanyang mengandungi 26,000 buahbuku di mana 6% mengenaikualiti, 6% mengenai produktiviti,5% mengenai pengurusan, 4.3%mengenai keusahawanan, 8.7%

mengenai ekonomi, 9% mengenaipekerja, 11% mengenai undang-undang, 10% mengenai hotel, 5%mengenai industri kecil, 5%mengenai kewangan, 10%mengenai pengurusan personel,7% mengenai latihan, 10%mengenai pemasaran dan lain-lainterbuka kepada para pesertakursus di NPC.

Selain daripada kemudahandi kompleks induk di PetalingJaya, NPC Wilayah Utara yangterletak di Kepala Batas, PulauPinang juga mempunyaikemudahan 10 buah biliksyarahan, sebuah dewan yangboleh memuatkan 500 orang,sebuah bilik komputer dansebuah kantin yang bolehmemuatkan 200 orang pelanggandalam satu masa.

Di Wilayah Selatan sebuahtapak seluas 3.8 ekar dibelakangBandar Baru UDA akan dibinabangunan NPC Wilayah Selatan

yang dianggarkan berharga RM6.24 juta. NPC Wilayah Sarawakjuga akan mempunyai bangunansendiri di Sejingkat di daerahSantubung. Pada masa inikawasan berkenaan yang seluas10 ekar (yang pada mulanyakawasan berpaya) telah ditambakdan diratakan. Harga pembinaankompleks NPC Wilayah Sarawakdianggarkan RM 9 juta.

NPC Wilayah Pantai Timurpula telah mengenai pasti sebuahkawasan seluas 5 ekar diSemambu. Lokasinya bertempatdi sebuah lereng bukit yangmasih belum diteroka, tetapi disekitarnya terdapat beberapabuah institut pengajian termasukMaktab Perguruan Afzan.

Sementara itu Wilayah Sabahpula masih di peringkat per-bincangan dengan kerajaan negeribagi mencari tapak yang sesuai.

20

BIKE LAPORAN TAHUNAN

PROGRAM SOKONGAN PENINGKATANPRODUKTIVITI DAN KUALITI

alam usaha memas-tikan program-pro-

gram berjalan dengan berkesan,NPC juga telah mengemaskinikanprogram sokongan peningkatanProduktiviti dan Kualiti yangterdiri daripada PembangunanOrganisasi dan Gerakan BudayaCemerlang.

i) Pembangunan Organisasi

Falsafah NPC adalah bahawatenaga kerja merupakan kunciutama yang menentukan kejayaansesebuah Organisasi dalammempertingkatkan produktiviti.Selaras dengan kepercayaan ini,NPC berusaha untuk mernastikankebajikan kakitangan diberiperhatian sewajarnya melaluibeberapa persatuan seperti:

* PKPDPN (Persatuan Kaki-tangan NPC)

* Kelab Dayanita* BKKI (Badan Kebajikan

Kakitangan Islam)

Persatuan Kakitangan NPC(PKPDPN)

Persatuan ini ditubuhkan untukmenyediakan satu persekitaranuntuk aktiviti sosial, sukan dankebajikan yang dapat memupukkemesraan dan persefahamanyang lebih erat di kalangansemua anggota NPC. Menerusiaktiviti persatuan juga ia dapatmemberi peluang untukmengeratkan silaturahim antaraanggota NPC.

Kelab Dayanita

Kelab Dayanita pula ditubuhkankhas untuk kaum wanita di NPCdan juga ahli-ahli kehormat yangterdiri daripada isteri-isterianggota NPC. Aktiviti Dayanitaialah meliputi aktiviti kebajikan,sosial dan kebudayaan khas untukanggota wanita. Walau bagai-manapun, kelab ini juga sentiasabekerjasama dengan persatuandan badan lain di NPC.

Badan Kebajikan KakitanganIslam (BKKI)

Badan Kebajikan Kakitangan IslamNPC memainkan peranan mewu-judkan program-program ber-bentuk syarahan-syarahanagama, kelas-kelas tajuid, tafsir,fardhu ain dan lain-lain lagi. BKKIjuga turut mengatur majlis-majlissambutan seperti Maulidur Rasul,Israk Mikraj, Maal Hijrah, BerbukaPuasa, Hari Raya dan sebagainyadengan kerjasama persatuan/kelab lain di NPC.

II) Gerakan Budaya Cemerlang(GBC)

Dalam tahun 1993 GBC telahmenjalankan beberapa programkhusus dalam usaha untukmewujudkan iklirn organisasiyang baik ke arah pencapaianperkhidmatan yang profesionaldan cemerlang.

21

PROGRAM SOKONGAN P& 0 LAPORAN TAHUNAN PIKEPEflUUMNJUl pnODUKTIVITI ICGAFU

Tarikh Jenis Aktiviti Kumpulan Sasar

Setiap pagi

Setiap bulan

8-10 Jan.

11-12 Jan.

23 Feb.

9 Mac

12 April

14 April

22 April

29 Apr. - 1 Mei

7-9 Mei

15 Mei

9-11 Jun

14 Jun - 18 Ogos

20 Jun

22 Jun

26 Jun - 16 Ogos

8-10 Julai

24 Julai

Doa Marian

Perhimpunan Bulanan

Program Bina Insan

Ceramah Management By Results

Sambutan Awal Ramadhan

Ceramah Kesihatan

Ceramah Etika Kerja

Ziarah Kematian

Sambutan Aidilfitri

Program Bina Insan

Program Bina Insan

Senamrobik

Program Bina Insan

Kemahiran Penggunaan Bahasa Inggeris

Senamrobik

Sambutan Maal Hijrah

Perjumpaan Unit/Bahagian denganKetua Pengarah

Program Bina Insan

Senamrobik

Warga NPC

22

RfKE LAPORAN TAHUNANPROGRAM SOKONGAN P&Q

Tarikh Jenis Aktiviti Kumpulan Sasar

30 Julai - 1 Ogos

14 Ogos

28-30 Ogos

23 Sept.

80kt.

150kt.

230kt.

1 Nov.

9 - 11 Nov.

Program Bina Insan

Senamrobik

Sukan Tahunan NPB/NPC

Lawatan Sambil Belajar kePerpustakaan Negara

Penulisan Surat dan MinitMesyuarat

Sambutan Maulidur Rasul

Gotong Royong

Bulan Q (1 Nov. - 30 Nov.)

Program Perhimpunan dan PelancaranBulan Q. Tema "Kualiti AsasProfesionalisme"

Perasmian: Timb. MenteriPerdagangan Antarabangsadan Industri

Pelancaran Slogan Q

Video GBC

Anugerah Khidmat Cemerlang

Ikrar

Pameran Q

Kem Kualiti

Warga NPB/NPC

Warga NPC

Warga NPC

Warga NPC

Syarikat Swasta

23

PROGRAM SQKONGAN PS Q LAPORAN TAHUNAN

• ^ Tarikh^^K—————————

ICTPGPERGAUN1N PROWllCTtVm NBURk

Jenis Aktiviti Kumpulan Sasar

9 - 1 1 Nov.

17 Nov.

20 Nov.

28 Nov.

30 Nov.

15 Nov -20 Dis

16Dis

23 Dis

Kertas Kerja Q

Bengkel Q

Quality Trekking

Kuiz Kualiti

Persembahan Kumpulan

Pidato Kualiti

Gotong Royong

Qualitithon

Luncheon Talk

Tajuk: Innovation for QualityEnhancements

Oleh: YB Datuk Effendi NorwawiPengerusi Eksekutif SEDCSarawak

Sukan Tahunan NPC

Sambutan Deepavali

Makan Malam NPC

Sekolah-sekolahdi Lembah Klang

Semua Warga NPC

Syarikat Swasta danWarga NPC

PengurusanAtasan Swasta/

Kerajaan

Warga NPC

Warga NPC

Warga NPC/WakilKementerian

24

ICTPGmoownvmicaMu

LAPORAN TAHUNAN

PENUNJUK PRESTASI NPC 1993

A gensi-agensi Kerajaan-rf—'V telah ditubuhkan untukmemenuhi keperluan-keperluanrakyat dan negara sebagaimanadiputuskan oleh pucuk pimpinanmelalui dasar-dasar negara.Selaras dengan dasar-dasar yangditentukan, setiap agensi mem-punyai matlamat dan bidangtugas tertentu. Tanggungjawab inidilaksanakan melalui program danaktiviti yang diwujudkan di bawahkawalan agensi masing-masing.Bagi membolehkan agensi-agensimelaksanakan program-programdan aktiviti-aktivitinya, setiapagensi adalah diperuntukkansumber-sumber tertentu olehkerajaan. DaEam rnembelanjakansumber-sumbernya, setiap agensiperlulah mematuhi segala pera-turan dan undang-undang yangberkuatkuasa untuk tujuanmemastikan akauntabiliti fiskal,pengurusan dan program dalamPerkhidmatan Awam.

Salah satu aspek akauntabilitiialah rnenentukan sama ada wang

awam dibelanjakan dengan sebaik-baiknya dan mendatangkan faedahyang diingini oleh rakyat dannegara. Untuk berbuat demikian,agensi-agensi perlulah mengukurprestasi dengan menjalankanpenilaian ke atas program-pro-gram dan aktiviti-aktiviti di bawahkawalan masing-masing. Satukomponen penting dalammembuat pengukuran prestasiterhadap program dan aktiviti ialahdengan mewujudkan penunjuk-penunjuk prestasi.

Dua aspek penting yangditekankan dalam pengukuranprestasi program dan aktiviti ialahkecekapan dan keberkesanan.Aspek kecekapan mengukursejauh mana sumber-sumber dibawah kawalan agensi digunakansecara optima untuk meng-hasilkan output agensi. Aspekkeberkesanan memberi gambarantentang sejauh mana objektifsesuatu program dan aktivititercapai. Untuk memudahkanpengukuran keberkesanan, objektif

yang ditetapkan itu hendaklahberbentuk spesifik, boleh diukurdan realistik dari segi kesan yangingin dicapai.

Dalam konteks ini NPCmenekankan pengukuran-pengukurannya dari segi kece-kapan sahaja. Ini disebabkanaspek keberkesanan sukar diukurkerana objektif NPC tidakmemenuhi syarat diberi.

Sehubungan dengan itu,prestasi NPC dari segi latihan,penyelidikan, perundingan danpromosi telah diukur melalui tigaaspek iaitu aspek kecekapan kos,kecekapan tenaga kerja dankecekapan masa. Berikut adalahperkiraan kecekapan-kecekapantersebut untuk tahun 1993 dansebagai perbandingan, perkiraanyang sama untuk tahun 1992 jugadinyatakan di dalam jadual dibawah:

25

PENUNJUK PRESTASI NPC LAPORAN TAHUNAN PIKEi) Kecekapan Kos =

Jumlah Kos Yang Terlibat Dalam Pengeluaran Output

Jumlah Output Yang Dihasilkan

RM

Output

Perkara

a) r cl lycllUlr\al I

b) Perundingan

d) Promos!

^. imM.N ra ^HM^BK^

1,037,027.20

24

486, 751.39-11 B71 QQ

41

1,536,321.00................... - o 407 ns— — <L, Ttf ,U-J

633

742, 467.840 /Id'3 17

299

19?2___5H

604, 770.27._ _____ 07 700 -\A

16

390, 665.99- 1 Q Qii9 IK

28

1,373,464.10- d QQO RQ

317

768, 693.86--_-__-_--_--_--_. ? dfiq 7()— — £_, Tucr.i u

319

Perkiraan kecekapan kos ini menunjukkan jumlah kos (dalam Ringgit Malaysia) yang terlibat untuk menghasilkan satuunit output.

ii) Kecekapan Tenaga Kerja =Jumlah Output Yang Dihasilkan

Jumlah Tenaga Kerja

Output

Tenaga Kerja

»'Perkara

a) Penyelidikan

b) Perundingan

c) Latihan

d) Promosi

1993

24= —— — — = 0.30

81

411 AQ

38

633= — — — — - 5.27

120

299-,.--.-.—. - R IK— — *Ji 1 U

58

1992

16_____ n q-a

48

28_ ____ n an

31

317= .. — .__.. - 2 91

109

319_ ———— „ t; OQ— — ij . O

61

Perkiraan kecekapan tenaga kerja ini menunjukkan jumlah output yang dapat dihasilkan oleh seorang pegawai yangterlibat dalam aktiviti tersebut.

26

LAPORAN TAHUNAN

iii) Kecekapan Masa =Jumlah Masa Untuk Menghasilkan Output

Jumlah Output Yang Dihasilkan

PENUfJJUK PRESTASI NPC

Hari

Output

Perkara

b) Perundingan

c) Latihan

d) Promosi

1993

4,746_ _____ _ 1 Q7 7K

24

11,652= -————-- = 284.20

41

3,6715 an

633

1,002.5

299

1992 3^B

= ------ - 190.0016

7,840gon nn

28

1, 838.5S on.OU

317

1, 052.7_ ______ _ -a -an

319

Perkiraan kecekapan masa ini menunjukkan jumlah masa (dalam hari) untuk menghasilkan satu unit output.

27

ANNUAL REPORTKJOMMMN fWBKIMTl WMMIflKE

GJTPCEPERBADANAN PRODUKTIVITI NEGARA

1993 ANNUAL REPORT

ICTPCE

CHAIRMAN'S mHAIRMAN'S IVIESSAGE

roductivity and quality improvement management are two importantaspects which influence the trend in our economic growth.

In the present era of economic globalisation, the world has no boundaries.Organizations are now facing new economic frontiers characterized by abun-dant new market opportunities, information and knowledge explosion, state-of-the-art technologies and sudden shifts of economic paradigm, forcing themto redefine their corporate goals and marketing strategies in order to retaintheir competitive edge like any other institutions. NPC as a catalyst in im-proving the nation's productivity and quality level has leapt forward in thatpursuit. To measure and analyze productivity growth of the various economicsectors and other related activities, a new structural mechanism programmewas introduced during the year.

In 1993, Malaysia's economy performed well, recording productivity growthof 5.2% compared to 4.0% in 1992. The boost was mainly from the manufac-turing sector which contributed to the productivity growth of 7.5% in 1993compared to 4.9% in 1992. The sector has also propelled the Gross NationalProduct (GDP) further to 30.1% in 1993 from 28.9% in 1992. The effect ofTotal Factor Productivity (TFP) on productivity growth that was increasedfrom 57% in 1992 to 66% in 1993 was one of the contributory factors. Toenhance productivity gain for long term benefits, industries have to focus moreon activating the capacity of TFP, similarly derived from Total ProductiveMaintenance (TPM), Total Quality Management (TQM) and ISO 9000 Qual-ity System.

During the year, effort to enhance and diversify research activities on pro-ductivity management, consultation and manpower training research activi-ties were continued and reorganized. NPC conducted 24 research projects,

IflPGPEMUMMUIPRODUniVm NEOMt

comprising of productivity research (46%), quality management (33%), man-power management (17%) and general management (4%). NPC has also ren-dered 41 consultancy projects for small and medium scale sectors., large indus-tries as well as the Government. Several programmes were targeted at increas-ing productivity and quality, remained popular amongst private and publicorganizations in view of the fact that quality workforce is a determinant assetto the performance of an organization. In 1993, 633 courses administered byNPC were attended by 14,522 participants.

To meet the various quality management issues amongst organizations, NPChas led several initiatives which helped disseminate knowledge, skill and infor-mation by assuming multiple roles — as Technical Consultant Committee in theQuality Award, as organising agency for overseas productivity mission and visits,as joint-organizer with other institutions for quality drive, as a driving forceand publicist of quality related activities to the workforce community.

The overall performance of NPC in 1993 could however, be improved furtherand consolidated to make it more effective in helping the nation's industriesmeet competition for acceptance of goods made in Malaysia both at home andabroad.

As a body fully entrusted by the Government, the National Productivity Cor-poration will continue its efforts in enhancing productivity and quality to acoveted level. Strong and continuous support given by our clients in both indus-tries and organizations, would help strengthen the services of NPC.

Last, but not least, I would like to take this opportunity to thank The Ministryof International Trade and Industry and Members of the Board for their co-operation and valuable advice. To all NPC corporate citizens, I wish to extendour appreciation for their incontrovertible work and hope they will keep upwith their professional quality service in raising the standard of excellence ofthe organization and nation.

Quality, Foundation of Professionalism.

Thank You.

Tan Sri Data9 Azman Hashim.

RIPE ANNUAL REPORT NATIONAL PRODUCTIVITY COUNCIL ACT 1991

NATIONAL PRODUCTIVITY COUNCIL(INCORPORATED /AMENDMENT)

ACT 1991National Productivity Corporation (NPC),

previously known as National ProductivityCentre was established in 1962. It was a joint projectbetween the United Nations Special Fund and theFederal Government, with International Labor Organi-zation (ILO) as its administrative agency.

In 1966, National Productivity Council Act (In-corporated) Number 19 was given approval and theCouncil later became an autonomous Organization.In line with the expansion of the Centre, the Act wasamended under the National Productivity Council Act(Incorporated/Amendment) A305 in 1975. It wassubsequently amended to the National ProductivityCouncil Act A801 (Incorporated/Amendment), 1991.

The National Productivity Council was laterknown as National Productivity Corporation with theenforcement of the Act on 1 December 1991. UnderSection 7 of the National Productivity Council Act(Incorporated/Amendment) 1991, duties of the cor-poration are delineated as follows:

To lead in the promotion and dissemination ofproductivity related information and issues;

To establish an information and reference centrefor productivity indices for the country and formanagement systems and case studies,

To generate local expertise in the field ofproductivity, quality, management and entre -preneurship;

To enhance the development human resourcesboth at supervisory and management levels inthe country;

To advise on and coordinate the implementa-tion of programmes and activities related toproductivity and quality;

To assess and certify supervisory andmanagement training programmes, entre-preneurship programmes, productivity and

quality management programmes conducted bythe private sector for the public;

To conduct training or other programmes relat-ing to productivity, quality, management andentrepreneurship;

To provide consultancy services relating to pro-ductivity, quality, management and entre-preneurship;

To collect, produce and publish information onproductivity, quality, management, entrepre-neurship and other related subject-matters;

To carry on business undertakings for thepurpose of the discharge of its functions underthis Act with the aproval of the Minister;

To report annually to the Minister on theprogress and problems of raising productivity incommerce and industry in the country and tomake recommendations on the manner in whichsuch problems may be deal with; and

To do all such matters and things as may beincidental to or consequential upon the dischargeof its functions under this Act..

31

ANNUAL REPORT i m. LJmsnvm NEGWUPIKE

VISION, MISSION, OBJECTIVESAND STRATEGIES

?3M

Visioi

• To be the productivity and quality institution in the country.

Mission

• To help increase the productivity and quality of the nation.

Objectives

• Jo develop the human resources and enterprise towards excellence.

• To advise the government and private sectors on productivity and quality issues and development.

• To help create local experts and expertise in the area of productivity, quality, management,entrepreneurship and supervision.

trategiesIncrease productivity and quality research covering the main industrial sectors.

Increase research, promotion, training and consultation capabilities through expert and expertisecoordination in productivity and quality.

Increase and disseminate, practices, applications, processes and techniques of productivity andquality improvement.

Concentrate on the implementation of training in direct relation with productivity and quality improve-ment.

Increase the standard of productivity and quality, management and entrepreneurship training bygiving recognition to private training institutions.

Create rapport with other international productivity and quality organization.

Establish conducive working environment to increase service professionalism.

Establish an up-to-date productivity and quality information centre.

32

I71PCE ANNUAL REPORT

MEMBERS OFNATIONAL PRODUCTIVITY CORPORATION

(until 30 November 1993)

Tan Sri Dato' Azman HashimPSM, DPMS, JMN, KMNChairmanNational Productivity Corporation

Dr. Abdullah TahirKMN, AMNDeputy Secretary General(Industry)The Ministry of InternationalTrade and IndustryDeputy ChairmanNational Productivity Corporation

Alternate MemberHj. Samsuddin Marsop

Ir. Hj. Arshad Hj. MarsidiJSM, KMNDirector GeneralNational Productivity Corporation

Tan Sri Dato' Mohd. SherriffMohd. KassimPSM, DSDK, JMN, KMNSecretary General of TreasuryMinistry of Finance

Dato' AH Abul Hassan SulaimanDSPN, JSM, DJN, AMNDirector GeneralEconomic Planning UnitPrime Minister's Department

Alternate MemberYM Raja Zaharaton Raja ZainalAoidin

Dato' Wan Jaafar AbdullahSDAP, KMN, JSM, PPTSecretary GeneralMinistry of Agriculture

Alternate MemberDato' Dr. Abdul Kuddus Ahmad

Dato' Anthony Yeo Keat SeongDIMP, JSMSecretary GeneralMinistry of Human Resource

Tan Sri Dato' Dr. ShamsudinAbdul KadirPSM, DPMJ, DPCM, JMNPrivate Sector

Tan Sri Kishu T. JethanandPSMPrivate Sector

Tan Sri Dato' Seri Eric Chia EngHockDato' Indera Alam Di RajaPSM, SSMT, SJMK, DJMK, DIMPPrivate Sector

Tan Sri William ChengPSMPrivate Sector

Prof. Madya Dr. Abu AzamMohd. YassinDeputy Vice Chancellor(Academic)University Technology Malaysia

Dr. Mohd. Noordin Mohd.SopieePrivate Sector

Datok Dr. Kama! SalihDSPN, KMN, PKT, JMNPrivate Sector

Liew Shou KongMalaysian Employers Federation

Abdul Gaffoor lorahimDeputy PresidentMalaysian Trade Union Congress

Secretary of the Corporation

Halimah AHAMN, KMN

33

ANNUAL REPORT IflPGBoard of Management

Director-GeneralIf. Hj. Arshad Hj. Marsidi

Deputy Director-GeneralIsmail Adam

DirectorProductivity Measurement and ResearchDirectorateSoo Cheong Futt

DirectorConsultancy and Advisory Service DirectorateMah Lok Abdullah

DirectorProductivity and Quality Improvement DirectorateHj. Mustapha Abd. Kadir

DirectorCorporate Affairs DirectorateHalimah AH

Regional HeadsDirector Southern RegionHj. Hassan Sulaiman

Director East Coast RegionMustapha Sufa'at

Director Sabah RegionMohd. Jasni Abd. Aziz

Director Sarawak RegionGoh Swee Seang

Director Northern RegionHj. Abd. Rahman Ibrahim

Institute of HotelManagementHeadMohd. Hadzri Mohd. Jelas

34

ICTKEPERBUUKMi PSOCUKTMH tOOift

ANNUAL REPORT

ORGANISATION STRUCTURE

DIRECTOR-GENERAL

INSTITUTE OFHOTEL MANAGE-

MENT

Productivity &[Quality Improvement

Consultancy andAdvisory Services

ProductivityMeasurement &

Research

NORTHERNREGION

35

DIRECTORATES

ANNUAL REPORT ISfPG

execute its functions effec-^-^ tively, NPC has restructured

its organisation into the following 5directorates:

• Productivity Measurementand Research Directorate.

• Productivity and QualityImprovement Directorate .

• Accreditation and framingDirectorate .

• Consultancy and AdvisoryServices Directorate.

• Corporate Affairs Directorate.

Productivity Measurement andResearch Directorate

The Productivity Measurement and

Research Directorate operates throughtwo main sections, namely Micro and

Macro Measurement and Productivity

Research Sections, The main function

of this Directorate is to conduct Pro-

ductivity Research, analyse productiv-

ity measurement and establish pro-

ductivity indicators for all economic

sectors in the country,

Productivity and QualityImprovement Directorate

Like the above Directorate, it carries

out its programmes through two main

sections, namely Promotion and Im-

plementation. Promotion focuses its

effort in establishing and increasing

awareness, whilst Implementation

concentrates on introducing tech-

niques and methods in improving

productivity.

Accreditation and TrainingDirectorate

The Accreditation And Training Di-

rectorate has four sections, namely

Accreditation, Supervisory Training,

Management Training and Small andMedium Industries Training.

The Accreditation Section givesacknowledgement and coordinates

training programmes conducted bythe private sector, whilst the Training

Section concentrates its scope on Hu-

man Resource Development in terms

of Productivity and Quality Manage-

ment, management, supervisory and

entrepreneurship.

Consultancy and Advisory ServicesDirectorate

This Directorate encompasses threesections namely Policy Consultancy,Industrial Consultancy and SMIConsultancy It also extends advisoryservices to private sectors on issuesof improving productivity and quality.

Corporate Affairs Directorate

The Corporate Affairs Directorate ex-ecute its functions through seven sec-tions which encompass Human Re-source Management, InformationManagement, Technical Services, Fi-nancial Management, Administration,Corporate Affairs Services and NPCHotel Business Activities.

Regional Offices

To ensure that NPC services extend tocover all its target groups, NPC hasestablished five regional officesto meetlocal community needs. These officesare Northern Region in Penang, EastCoast Region in Kuantan, SouthernRegion in Johor Bahru, Sabah in KotaKinabalu and Sarawak in Kuching. Theyprovide all the services available at theNPC Head Office.

36

ICTPGi tmtmmu mown urn \mu*t

ANNUAL REPORT

PRODUCTIVITY AND QUALITYENHANCEMENT PROGRAMMES

Introduction

To achieve its objectives,NPC has focused its at-

tention on productivity and qual-ity improvement programmesthrough three activities namely:

— Functional— Organisational development— Operational

These activities did, not onlyhelp NPC in meeting its shortterm goals but they have alsocontributed towards increasingindustrial competitiveness edgeso as to be more competitiveand productive.

Functional activities com-prise of research, training, pro-motion and consultancy.

Meanwhile, OrganisationalDevelopment is aimed at in-creasing the professional leveland sense of loyalty towards or-ganisation. The programmesconducted comprise of educa-tional, social, sports and festivecelebration.

Operational activities on theother hand are complementary innature to the functional and or-ganisational development activi-ties. These activities include fi-nancial management, human re-source development and hotelmanagement.

In 1993, the National Pro-ductivity Corporation (NPC) hadsuccessfully implemented 24 re-searches which involved 5 Direc-torates, the Institute of HotelManagement and Regional Of-fices. Productivity Measurementand Research Directorate (PMR)produced 8 inquisitions,Corporate Affairs Directorate(CAD) 8 inquisitions, Consultancyand Advisory Services (CAS) 4inquisitions, Accreditation andTraining Directorate (ANT) 1inquisition, Productivity andQuality Improvement Directorate(PQI) 1 inquisition, the Institute ofHotel Management (IPP) 1inquisition and East Coast Region1 inquisition.

Of the 24 inquisitions men-tioned above, 87.5% have beenfully completed, whilst the re-maining 12.5% are in the finalstage of completion.

The scope of research con-ducted include: 46% ProductivityResearch, 33% Quality Manage-ment, 17% Human ResourceManagement and 4% GeneralManagement. (See Fig. 1)Among the titles carried out dur-ing the year include:

* Linking Wages toProductivity Study.

* The Characteristic of FDIand their Relationship withProductivity.

* Total Factor Productivity by

Industries And Time Series.

* Factors Affecting LabourProductivity.

* Status Study on the Usageof Productivity Indicators.

* Image Study On NPC.

37

PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT RfKE

Directorate

Fig 1: Breakdown of Researches between Directorate

Small and Medium Industries.

* Bina Dm - Its Effects.

* Staff Profile and TrainingNeeds.

* Customer Service in theNPC Hotel.

* Compilation of Local Train-ing Programmes (and Es-sential Findings)

* Replica Study on WorkSatisfaction at National Productivity Corporation.

Status on Measures Taken

To Enhance P & Q in SMI.

Analysis of Performance Fac-tors and Corresponding

Strategies in the Manufac-

turing Industry based onIndustrial Trends Survey

Number 55.

The Impact of TechnologyOn Productivity & Competi-

tiveness of Malays/an Indus-

tries.

Productivity Research for

Textile Industries.Productivity and PerformanceIndicators in the Textile andApparel Industries.

Productivity MeasurementFor Automotive ComponentIndustries.

The Need of Training in Non-Metallic Industries.

Survey on QCC Practices ina Multicultural Environment.

Measures to Enhance

Productivity And Quality In

* An Overview of the ManufacWring Sector Based On Pro-ductivity Statistics: 1985 -1990.

Motivational Factors WhichInfluence Job SatisfactionIn the Service Industry ofPublic and Private Sectors.

* Performance Among Hotels.

* A study on Farmers' Supermarket.

Of the 21 studies completedin 1993, 81% (17 researches)were for external NPC publicity/publication (i.e.14) domestic and

38

RfPGPBS*DHtt» PBOOUKTIVm HE01U

>W/lHjHi REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES

3 overseas), while 19% were ex-clusively for NPC's internal use.

Quality and ProductivityEnhancement Training

In our pursuit to be a developednation, the productivity and qua-lity of our human resource mustbe developed in tandem. Theneed has prompted NPC to takenecessary steps to help the na-tion achieve its vision.contri-bution channeled through theprovision of training services,were linked via a direct method

in improving employees' exper-tise, either in managerial ortechnical skills. NPC has in 1993conducted 633 courses whichwere attended by 14,522 partici-pants.

In terms of professional cate-gory, 4,644 participants were frommanagement, 7,357 supervisoryand the remaining 2,521 partici-pants were genera! workers, (seeFig. 2)

In terms of industry size, 1,383participants were from multinationals, 8,150 and4,989 were fromlarge scale and SMI Industries

7.357

Fig 2: P & Q Enhancement Training

respectively.However if we were to look intothe distribution of training byeconomic activities, 8,982 par-ticipants were from themanufacturing sector, 507 fromthe agricultural, 4,263 fromservice and the remaining 770were from the public sector. (SeeFig. 3)

Of the 633 courses con-ducted, 198 (31%) were carriedout in Selangor and FederalTerritory KualaLumpur(KlangValley). Out of the remainingtotal, 93 were conducted in theEast Coast Region, 102 in theNorthern Region, 109 in theSouthern Region, 61 in theSabah Region and 70 in theSarawak Region.Courses conducted at NPC dur-ing 1993 can be divided intoeight main areas:

• Quality Management (QM)

• Productivity Management(PR)

Human ResourceManagement (HR)

• Production Management(PM)

• Marketing Management(SM)

• International Programme(IP)

39

PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT ICTPCE

8.982

0.5070.77

Pertanian

SektorAwani

SektorPerkhidmatan

Pembuatan

Economic Activities

Fig. 3: Participation According to Economic Activities

• Entrepreneurial Development(ED)

Based on the number ofparticipants and demands frominterested organisations, it wasfound that Quality Management,Human Resource Management,Entrepreneurial Development andProductivity Management were

some of the most requestedareas of training.

As in previous years, NPCcontinued to conduct courses inhotel management at certificateand diploma levels and businesspreparatory courses for govern-

ment servants. During the yearunder review, NPC has also suc-cessfully conducted 3 interna-tional courses involving 63 par-ticipants.

Productivity and QualityPromotion

In its effort to strengthen bothunderstanding and better consid-eration for Productivity andQuality, several promotional ef-forts were aggressively pursued(see Figure 4). Amongst the

promotional activities conductedby NPC during the year include:

1. QCC Convention

As in previous years, NPC duringits Regional and National levelconventions has been able to at-tract 2,838 participants (198groups) who were mainly fromthe private sectors.

2. Seminars and Conventions atNational and International Levels

To encourage participation andtotal understanding of issues re-lating to productivity and quality,several seminars and conventionsat national and international lev-

els were organised and partici-

pated by NPC. The programmes

are as shown in Fig 5.

3. P & Q Exhibitions

P & Q Exhibitions are normallyheld in conjunction with everyQCC Seminar conducted by NPC.Nevertheless, there were timeswhen the exhibitions wereorganised on invitation or uponrequest by external parties suchas the Matsushita Factory (Senai),FtlSDA (Batu Pahat, Johor) JohorDental Department, The SultanIsmail Library, Lumut NavalDockyard and the organiser ofMerdeka Day Celebrations held inPetra Jaya Kuching, Sarawak.

40

ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES

Activities Frequency

QCC Convention . (8x)Seminar and Convention at Nationaland International Levels (3x)P & Q'Exhibition (14x)QCC Registration (3x)Talks on Introduction to P & Q (66x)QCC judgement (18x)P & Q Clubs (8x)Regional Quality Programmes (10x)Quality Awards (5x)Radio talks on P & Q (Wx)Quality Month -.- (4x)Publications (11x)Dialogue - (17x)Course promotion (76x)Visits •'* ,t (27x)

Fig 4: Productivity and Quality Promotion

4. QCC Registration

In the QCC registration drive car-ried out during the year, a total of202 groups were registered. Thisbrings the overall number ofgroups registered under the NPCTQC Secretariat to 1,850.

5. Lectures on Introduction toP & Q

The target groups identified by

NPC for these lectures are theprivate and public organisations,especially teachers and students.A total of 66 lectures were deliv-ered and benefited by 4,014participants.

6. QCC Judging

QCC Judging is made upon re-quest or invitation by externalparties at their internal QCC

1. Quality Management Seminarat Hotel Istana (150 participants)

2. International QCC Convention in Bangkok (87 participants)

3. Asian Congress On Quality & Reliability in Beijing (21 participants)

Fig 5: Seminars and Convention at National/International Levels.

Convention where NPC officersplay their roles as one of thejudges or chief judge in theconvention. A total of 28 re-quests and invitations were re-ceived by NPC for this serviceduring the year.

7.P&Q Clubs

NPC, in collaboration with theCo-curriculum Department of theEducation Ministry had success-fully added another 8 P & Qclubs formed in schools aroundBentong (3 clubs) Nilai (3 clubs)

and Klang (2 clubs).

8. Regional QualityProgrammes (PKW)

Regional Quality Programmes

were implemented in collabora-tion with The Education Ministryand SIRIM. Among the activities

conducted were as follows:

1. TQM Seminar

2. ISO 9000 Seminar3. SMI Quality and Productivity

Enhancement Seminar4. Competitiveness Through

Quality Seminar5. Students Quality

- Management Camp

41

PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT ICTPGtBaiamumuutmm KEOUU

These programmes had at- Briefings and question/answertraded a total of 596 participants, sessions through telephone calls

Supportive items such as 'dual- to Penang, Kangar and Alor Starity the Foundation of Excellence' radio stations were aired for 10posters, pocket sized note books times,and small folders were provided

in all these activities. 11. Quality Month

9. Quality Awards

NPC has successfully played itsrole as a Technical inspector, anorganiser and committee memberof Design and Technical in vari-ous Quality Award programmes.

These quality awards consist of:-

1. The Prime Minister's QualityAward

2. The Quality ManagementAward

3. The Chief Minister's Quality

Award (Sarawak)4. The Ministry of Defence

Quality Award

5. Hotel Performance Award

10. Radio Talks on P & Q

NPC's Northern Region office hasespecially used radio as a me-dium of promotion to convey is-sues on P & Q to the public.

In conjunction with the World

Quality Month in November, NPChas set several programmes re-lated to P & Q. As in previousyears, various activities such asQuality Camp, Quality Debate,Qualitithon and Luncheon Talk

were organised during the month.There were 80 participants whoparticipated in Quality Camps. 8schools entered the Quality De-bate, 33 groups took part in theQualitithon and 231 participantsfrom 50 organisations came forthe 'Luncheon Talk' delivered byYB Dato' Effendi Norwawi, ChiefExecutive Officer, SEDC Sarawak.

12. Publications

Many publication materials wereproduced to create awarenessand attract the attention of thecommunity on the importance ofimproving Productivity & Quality.(See Fig. 6)

13. Dialogue

Dialogues were frequently heldbetween NPC and its clients toidentify problems and to findtheir solutions by complementingand strengthening P & Q prac-

tices in industrial sectors. NPChad also participated in a series

of dialogues organised by MITIwhich were also participated bythe private sectors.

14. Print Media Promotion

Basically, every activity carried

out would be communicatedthrough the print media to en-sure that the public are aware ofNPC's activities and understandthe benefits they may derive

from them. Among the activitieshighlighted in the media werepresentation of certificates by theInstitute of Hotel Management,Proton Vendor Workshop, APOMeeting, Intra-Regional Invest-ment Symposium, National QExposition, Quality Camp, Na-

tional Quality Camp and severalother events. There were 19 pro-motions highlighted in the printmedia during the year.

42

RTPCE ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES

15. Course Promotions

In an effort to offer trainingservices within the P & Q train-ing programmes, 76 course pro-motions were carried out in 1993.The main methods of promotingthe courses were by distributingtraining programme books (Pro-ductivity & Quality EnhancementProgramme) and relevant coursebrochures via existing mailing list.

16. Visits

In our efforts to promote P & Q,NPC officers made visits tovarious organisations and at thesame time had visitors fromgovernment agencies, industries,schools and overseas delegations.During the year, our officers vis-ited UPM, UIA, FMM, AutoventureInd, CIMA Sdn Bhd, AmisanProducts and Raya Plastics.

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Printed Materials

Quick Information On TQC

Productivity MagazinesProductivity JournalsProductivity & Quality Enhancement Programme

Quality Posters5S PostersBooks on QualityVideo Seminar on Quality

Our TPM

Basic Principles of QCCQuality Malaysia

Frequency

1

6

2

1

3 versions1

26 titles43 titles

1

1

1

Fig. 6: Printed Materials

The size of distribution and thetarget group selected were basedon the suitability of each courseneeded by prospective partici-pants and the location of thecourse to be conducted.

Meanwhile our visitors were

university students from Holland,visitors from the Philippines, vo-cational school students and vari-ous government and privateagencies. Overall, there were 27activities carried out under thiscategory of promotion.

Productivity and Quality Con-sultancy

To ensure that it lives up to itsname, as an excellent institutionin the field of productivity andquality, NPC has establishedconsultancy as one of itsprimary activities. We gave em-phasis on areas such as QualityControl Circles (QCC), TotalQuality Management, ISO 9000Documentation and AccreditationSystem, 5S, Total ProductiveMaintenance, Market Studies andother areas relevant to productivity and quality. Altogether 41projects were handled during1993 which covered small andmedium scale industries (SMI),large industries and governmentagencies.

Clients may benefit from theconsultancy projects conductedby NPC in the following ways:

*Productivity diagnosis and en-hancement

- Identify strengths andweaknesses of an organisation

- Identify areas/factors toenhance productivity

43

PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES ANNUAL REPORT lifflGP0MDHH moomnnmuu

- Helps to plan productivityenhancement of anorganisation.

State of workplace (5S)

- Keep workplace neat andtidy.

- Tidy workshop environ-ment.

- Conducive and comfor-table workplace.

ISO 9000 Documentation andAccreditation System

- Develop workplace ac-commodative to ISO9000 system.

- Establish proper docu-mentation system.

- Help companies achieveISO 9002 standard.

Industrial Engineering Sector

- Effective work flow.- Identify problems in

maintenance manage-ment.

- Safe workplace.

Total Quality Management(TOM).

- Increase awareness andunderstanding of quality.

- Establish TQM system.

* Training Need Analysis (TNA)

- Identifies staff trainingrequirements.

- Create rapport betweenmanagement and staff.

* Quality Control Circle (QCC)

- Developes QCC activities.- Improve management

task force.- Identify problem solving

methods.

Beside the above advantages,these consultancy projects mayalso help clients improve anddevelope their business profit-ability, marketing strategies andraise management efficiency inrunning their business. NPC willexpand its scope of P & Q activi-ties to better serve its clientswhich in turn may directly im-prove the nation's productivityand quality standard.

International Cooperation

Close rapport between NPC andother productivity and qualityganisations or institution at in-

ternational level has strengthenedand improved NPC's technicalcapabilities in various areas in-volved. This has positively helpedto improve NPC's effort to be anexcellent National ProductivityInstitution. We have tied up re-lations with the Asian Productiv-ity Organisation (APO), the WorldConfederation of Productivity Sci-ence (WCPS), Japan Interna-tional Cooperation Association(JICA), International Labour Or-ganisation (ILO) and other inter-national organisations.

The following programmeswere organised and participatedby NPC at international level:

1. A visit and study mission byAPO delegations to KualaLumpur and Penang, 18-23

February.2. Participated in the 8th World

Productivity Congress (8thWPC) in Stockholm, 23 - 27May.

3. Organised the 35th APOGoverning Body meeting atthe Regent Hotel, KualaLumpur 8 - 12 June.

4. Played host to a Mongoliandelegation for a bilateral coopera-tion with several productivity

44

ANNUAL REPORT PRODUCTIVITY & QUALITY ENHANCEMENT PROGRAMMES

organisations / associations,8 - 12 June.

5. Organised The Infra-RegionalInvestment and TechnologyTransfer Symposium, 28 -31 July.

6. Hosted a delegation from theNational Iranian ProductivityOrganisation on a study andvisit mission, 25 - 26

September.7. Organised a workshop

seminar, titled 'National LevelProductivity, Statistic:-

Compilation and Analysis', 16- 19 November.

8. Organised steering com-mittee meeting for the APOEssay Writing, 20-21 De-cember.

During the year under review,NPC played host to 28 overseasparticipants comprising ofMyanmar (3), Kazakhstan (2),Ghana (1), Bangladesh (2), Paki-stan (2), Fiji (2), Iran (1), Iraq (1),Egypt (2), Nepal (1), Brunei (1),Senegal (1), Bahrain (1), Nigeria(2), Estonia (1), Zimbabwe (1),Indonesia (1), Gambia (1) andMauritius (1).

They participated in 3 sepa-rate training programmes underthe Malaysian Technical Coop-eration Programme. These pro-grammes which were held simultaneously from 23 August to23 October comprised the fol-lowing:1. Productivity improvement

Programme Through WorkStudy.

2. International Small and Me-dium Enterprise Manage-ment and Consultancy Pro-gramme.

3. Certificate in Supervision,

45

ANNUAL REPORT ICTKEHUMAN RESOURCE DEVELOPMENT

Introduction

he Human ResourceDevelopment Unit was ac-

tively involved in various man-power development programmesto upgrade manpower expertise atNPC. Training were conductedinternally and externally, bothlocally and abroad. These werefollowed by visits to factories andlecture sessions by guest spea-kers.

Apart from the above, we are alsofocusing our emphasis on careerand individual development.

Programmes

A total of 28 newly appointedconsultants underwent a threemonth induction course whichcovered aspects of individual andcareer development topics. Aspart of the programme the train-ing consultants were assigned forshort stint training at variousfirms to get practical exposure in

research and consultancyprojects. At the end of the train-ing, they were requested to sub-mit reports to the respectivefirms.

To spread the knowledge onnew productivity techniquesamongst NPC citizens, a fewcomputer software relatedcourses tailored for consultantsand support service staff wereconducted during the year.

Due to favourable demand ofquality enhancement pro-grammes, more NPC Consultantswere sent for the "Lead Assessor/

Audit" course. These officerswere given responsibilities todevelop various aspects of qua-lity system.

Self development pro-grammes with an objective tocultivate positive human valueswas another activity which re-ceived our attention. All in, therewere four programmes imple-mented during the year and al-most all NPC citizens partici-pated in these programmes. Dueto its favourable response, moreprogrammes with different for-mats will be introduced in thefuture.

fNo,

i)ii)iii)iv)v)vi)vii)

Programmes

Self DevelopmentComputer TrainingPersonel DevelopmentCareer DevelopmentPost Graduate CoursesInductionProductivity Lectures

Frequency

41329

117

12

No. of Participants

130121181433

8

28

383

Fig. 7 : Summary of Human Resource Development Programmes.

46

IflPGmOINMIMTI NBUM

ANNUAL REPORT

To improve the standard of Eng-lish amongst its staff, NPC hasinitiated several English classeswhich is conducted after officehours.

Research

The following research paperswere completed during the year:

1. Enhancing quality and pro-ductivity in small and me-dium scale industries

2. Customer service in NPChotel

3. Self-development - Effects& Prospects

4. An evaluation on selectedgeneral programmes

HUMAN RESOURCE DEVELOPMENT

Towards Greater Excellence

The Human Resource Develop-ment Unit heads a committee toidentify and set course of actionsto increase the standard of excellence at the Corporate AffairsDirectorate. This effort is provento be very fruitful as it hasshown some positive results.

47

ANNUAL REPORT IflPGINFORMATION AND REFERENCE CENTRE

he Centre is responsibleto collect, process, store

and disseminate productivity andquality information in line with theprovision of NPC's Act, Article 7(b) which delineates functions ofthe Corporation to include the fol-lowing:

To establish an informationand reference centre forproductivity indices for the

country and for managementsystem and case studies.

iThe establishment of this Centreis to:

• Lead the promotion anddissemination of informationand issues related to pro-ductivity and quality.

Become the prime source ofinformation and reference inthe field of productivity andquality.

- Supply current issuesinfomation related to pro-

ductivity and quality for useby the community, industriesand government.

In tandem with the abovefunctions, the Centre's operationis implemented through themechanism of a Data CollectionUnit, a library and the CorporateCommunication Unit. Informationmanaged by the Centre can beclassified into:

Static Information

- Dynamic Information

Static information refers todefinitive, productivity and qualityinput and research performance,consultancy and training con-ducted by NPC and data onNPC's prospects and existing cli-ents.

Dynamic information on theother hand represents current in-formation related to productivityindicators classified according to

economic sectors, sub-sectorsand international comparative fig-ures and new findings relatedto productivity, quality andmanagement.

Existing data are stored inthe form of raw data, processeddata and briefs as well as output.These data are then distributedto specific target groups throughprint media such as brochures,magazines, journals, productivityand quality catalogues and audiovideo (AV) materials such asproductivity and quality cassettesand videos.

As at the end of 1993, theCentre has successfully gatheredexisting and prospective clients'industry data totalling 42,000items. It covers all the sectors ofthe industry, 24,552 books,1,220 journals, 309 Annual Re-ports, 65 training guidebooksand 282 training calendars. Apartfrom that, the Centre has alsogathered 333 collections of pi/6-

ICTPG ANNUAL REPORT INFORMATION & REFERENCE CENTRE

lication materials from AsianProductivity Organization (APO).For its AV materials, 328 titles offilms and videos on productivityand Quality, management andentrepreneurship were collectedduring the year.

To improve the management ef-ficiency of the information

system regarding productivity andquality and provide accessibilityas well as information sharing forinternal use and for the generalpublic, a computerised publicaccess terminal which links theInformation Centre will be imple-mented in 1994. Currently, threeremote Local Area Network (LAN)were equipped at NPC to three

main NPC's P&Q Informationsystem components namely theP&Q Research Information Sys-tem, P&Q Information Systemand Centralised Information Sys-tem under the coordination ofP&Q Information ReferenceCentre. The computerised P&QInformation System operationswill be on-line in June 1995.

49

FACILITIES

ANNUAL REPORT

The NPC complex inPetaling Jaya has 5

blocks of building which includea three-star hotel, and a hotelmanagement institute. The com-plex provides 32 lecture andtraining rooms and 2 seminarhalls (one at Block A and theother at the NPC hotel). For par-ticipants outside Kuala Lumpur,NPC hotel provides 72 roomswith reasonable rates.

The six computer rooms atNPC complex has 37 computerterminals which are accessible toour course participant^. Whilstour library, with a collection of26,000 books are categorisedinto: Quality 6%, Productivity6%, Management 5%, Entrepre-neurship 4.3%, Economics8.7%, Manpower 9%, Law 11%,Hotel 10%, Small Industries 5%,Finance 5%, Personnel Manage-ment 10%, Training 7%, Mar-keting 10% and several othercategories. The library is alsoopened to participants attendingcourses at NPC.

Besides the main complex inPetaling Jaya, NPC's NortherRegion in Kepala Batas has arange of facilities which include10 lecture rooms, a hall whichcan accommodate 500 people, acomputer room and a canteenwhich can accommodate 200paricipants at any one time.

A proposed Southern Regionoffice estimated to cost RM6.2mwill be built on a 3.8 acre sitebehind the UDA new township.

Sarawak Region too, willhave its own office at Sejingkat,in the District of Santubung. The10 acre previously swamped landhas now been reclaimed andleveled. The construction of thisproject is estimated to costRM9m.

For the East Coast Region, a5 acre site located in Semambuhas been identified for its officecomplex. Located amidst naturalenvironment the proposed com-

plex is also close to a few otherinstitutions, including the AFZANTeachers Training College.

Discussion with the Sabah StateGovernment is ongoing to locatefor a suitable site for the SabahRegion Office.

50

RKEPERBUMHW pmowjinn HUH

ANNUAL REPORT

PRODUCTIVITY AND QUALITY DEVELOPMENTSUPPORTING PROGRAMME

n its effort to ensure theeffectiveness of the pro-

grammes conducted, NPC hasalso updated the Productivity andQuality development supportingprogramme which comprises ofPembangunan Organisasi andGerakan Budaya Cemerlang.

i) Organisation Development

MFC's' philosophy is that theworkforce plays a major role inthe success of an organisation inincreasing its productivity. In linewith that belief, NPC is commit-ted to ensure that the employeeswelfare are taken care throughseveral associations such as:

* PKPDPN (PersatuanKakitangan NPC)

* Kelab Dayanita* BKKI (Badan Kebajikan

Kakitangan Islam)

PKPDPN • EmployeesAssociation

The association was estab-lished to provide a conducive

environment for social, sportsand welfare activities which areable to implant deeper amicabilityand understanding among NPC'semployees. The progammesconducted by the association alsogave a chance for NPC's empioyees to create closer workingrelationship amongst themselves,

Kelab Dayanita • Womens' Club

Kelab Dayanita was estab-lished specially for women inNPC and honourary memberswhich consist of wives of NPCmembers. Its activities includedwelfare, social and cultural actt'vities specifically for womenmembers. However, the club alsoorganises regular activities withother associations and organi-sations within NPC.

BKKI - Muslim EmployeesWelfare Organisation

NPC's' Muslim Employees Wel-fare Organization plays its role in

conducting various religious pro-grammes such as discourse,Quran learning, interpretations ofal-Quran, Fardhu Ain and otherclasses. BKKI also organizes re-ligious celebrations such asProphet Muhammad's Birthday,Israk Mikraj, Maal Hijrah,breaking of fast, Hari Raya etc.with full cooperation from otherassociations/clubs within NPC.

II) Excellent CultureMovement (GBC)

During 1993, GBC held sev-eral specific programmes in itseffort to instill a conducive cli-mate for organisations which willlead to the achievement of pro-fessional and excellent services.

51

P & Q DEVELOPMENT SUPPORTING PROGRAMME ANNUAL REPORT

Date

Every morning

Every month

8-10 Jan.

11-12 Jan.

23 Feb.

9 March

12 April

14 April

22 April

29 Apr. - 1 May

7-9 May

15 May

9-11 June

14 June - 18 August

20 June

22 June

26 June - 16 August

8-10 July

24 July

Activity

Daily prayer

Monthly Assembly

Human Development Programme

Talk on Management By Results

Celebrating the 1st of Ramadhan

Health Talk

Work Ethics Talk

Funeral Visit

Aidilfitri Celebration

Human Development Programme

Human Development Programme

Aerobics

Human Development Programme

Fluency in Spoken English

Aerobics

Maal Hijrah Celebration

Unit/Department Meeting withDirector-General

Human Development Programme

Aerobics

Target Group

NPC Citizens

52

RIPErtmtaumnautmm mm*ANNUAL REPORT P& Q DEVELOPMENT SUPPORTING PROGRAMME

Date Activity Target Group

30 July - 1 August

14 August

28-30 August

23 Sept.

8 Oct.

15 Oct.

23 Oct.

1 Nov.

9- 11 Nov.

Human Development Programme

Aerobics

NPB/NPC Annual Sports

Educational Visit to theNational Library

Letter and Minute Writting

Prophet Muhammad's Birthday

Gotong Royong

Q Month (1 Nov. - 30 Nov.)

Assembly Programme andLaunching of Q Month Theme:"Kualiti Asas Profesionalisme"

Officiated by the Dep. Ministerof International Tradeand Industry

Q Slogan Launching

GBC Video

Excellence Service Award

Oath

Q Exhibition

Quality Camp

NPB/NPC citizens

NPC citizens

NPC citizens

NPC citizens

Private Companies

53

P & Q DEVELOPMENT SUPPORTING PROGRAMME ANNUAL REPORT PPCEPERBIMNIN PnODlimVm NEG1R1

Date Activity Target Group

9- 11 Nov.

17 Nov.

20 Nov.

28 Nov.

30 Nov.

15 Nov - 20 Dec.

16 Dec.

23 Dec.

Q working Papers

Q Workshop

Quality Tracking

Quality Quiz

Group Presentation

Quality Debate

Gotong Royong

Qualitithon

Luncheon Talk

Title : Innovation from QualityEnhancements

By: YB Datuk Effendi NorwawiExecutive Chairman of SEDCSarawak

NPC Annual Sport Meeting

Deepavali Celebrations

NPC Dinner

Schools inLembah Klang

All NPC Citizens

Private Sector Employeesand NPC Citizens

Top Management- Private/Government

NPC citizens

NPC citizens

NPC Citizens/Ministry Representatives

54

REG ANNUAL REPORT

NPC'S PERFORMANCE INDICATORSFOR 1993

ovemment Agencieswere established to

fulfill the people's and nation'sneeds as it has been decided byleaders through policies of thecountry. In line with the decidedpolicies, each of the agencies hasits own fixed goal and determinedscope of the duty. The responsi-bilities were implemented throughprogrammes and activities

organised under control of theagencies. Each agency was allo-cated with selected resources bythe government to enable it to setup its programmes and activities.In spending its resources, allagencies have to comply withrules and laws enforced to ensurefiscal, management and pro-gramme accountability in thePublic Service.

One of the accountability as-pects is to ensure that the publicfunds are spent accordingly in theinterest of the people as well asthe nation. In conjunction withthat, the agencies have to meas-

ure the performance by conduct-ing evaluation on programmesand activities which are placedunder their control. The maincomponent in evaluating pro-grammes and activities is by theestablishment of performance in-dicators.

Efficiency and effectivenessare two major aspects empha-sised in measuring programmeand activity performance. Theefficiency aspect measures how

resources under the control ofthe agency are utilized to the op-timum level in order to producethe agency's output. On the otherhand the effectiveness aspect re-flects the achievement of theprogramme and objective of theactivity. To facilitate the effectiveness of measurement, the de-sired objective has to be spe-cific, measurable and realistic interms of its effectiveness.

In this context, NPC is onlycommitted to measurements of

efficiency. This is due to the factthat the effectiveness aspect isdifficult to measure becauseNPC's objective did not fulfill theconditions given.

in relation with that, NPC'sperformance in training, re-search, consultancy and promo-tion have been measuredthrough three aspects; namelycost, workforce and time effi-ciency, in the table below are theassessment of the efficiencies in1993, and 1992 respectively:

55

NPC'S PERFORMANCE INDICATORS

i) Cost Efficiency =

ANNUAL REPORT RflPGPEFBADWWI PTOOUKTTmiHEOAlU

Total Cost involved In Output Production

Total Output Produced

RM

Output

Output

a) Research

b) Consultancy

c) Training

d) Promotion

:m:jm$&3msg«mm&1993

1, 037, 027.20................... A1) 0(\QA7

— — ^Oj Z.U&.t-T/

24

486, 751.39

41

1, 536, 321.00................... 9 497 M

— — £-, *Tfc / . \J\J

633

742, 467.84................... - 0 Aftf 17— ~~ £j "CJJ. / /

299

Jit- • "'' ^^^^^1

604, 770.27.................. 37 7QB id

16

390, 665.99- .................. - I? 0*9 IK

28

1, 373, 464. 10A oon en_ .................. = 4 jjz.oy

317

768, 693.86- ....... ........... - o 409 70~ ~ ^, ^\J\J- t L*

319

This cost efficiency table indicates the total cost involved (RM) to produce one unit of output

ii) Workforce Efficiency =Total Output Produced

Total Workforce

Output

Workforce

ssKSMf; "ems

a) Research

b) Consultancy

c) Training

d) Promotion

1993 __.

24- --———- = 0.30

81

41= — — — -- = 1.08

38

633_ ___________ E O7

120

2995 1C,IO

58

1992 •^^*«

16_____ _ n qo

48

28= ——-— = 0.90

31

317- ~ 0 01

109

319- ........... SO?— — U.£O

61

Assessment of work-force efficiency indicates the total output that can be produced by an officer involved in the ac-tivity.

56

PIKE ANNUAL REPORT

Hi) Time Efficiency =Total Time To Produce Output

Total Output Produced

NPC'S PERFORMANCE INDICATORS

Day

Output

Items

a) Research

b) Consultancy

c) Training

d) Promotion

1993

4, 746107 7X— * — /;?/ ./ t/

24

11, 652no/i 9/1

41

3, 671c on— — u.OU

633

1, 002.5............... - 7 <J1

299

1992

3, 040

16

7, 840

28

1, 838.5—

317

1, 052.7

319

- 190.00

= 280.00

= 5.80

- 3.30

Assessment of time efficiency indicates total time (in days) to produce one unit of output.

57

LAPORAN TAHUNAN

PERBADANAN PRODUKTIVITI NEGARA

PENYATA KEWANGANBAGI TAHUN BERAKHIR 31 DISEMBER 1993

LAPORAN TAHUNAN

PERBADANAN PRODUKTIVITINEGARA

KANDUNGAN MUKA SURAT

LAPORAN PENGARAH 1 -4

PENYATA PARA PENGARAH

PERISYTIHARAN BERKANUN

LEMBARAN IMBANGAN

PENYATA PENDAPATAN DAN PERBELANJAAN 8 - 9

AKAUN UNTUNG DAN RUGI - OPERASI HOTEL 10-12

PENYATA PERUBAHAN OALAM KEDUDUKAN KEWANGAN 13-14

NOTA-NOTA KEPADA AKAUN 15-21

LAPORAN TAHUNANPEflSICJMM PROWKTIVITI NEGlfll

SIJIL KETUA AUDIT NEGARA MENGENAI AKAUNPERBADANAN PRODUKTIVITI NEGARA BAGI

TAHUN BERAKHIR 31 DISEMBER 1993

Penyata kewangan di muka surat 8 hingga 21 telah diperiksa oleh Tetuan Mustapha, Khoo & Co., akauntanAwam, di bawah arahan saya mengikut Akta Audit 1957 dengan berpandukan kepada piawaian pengauditanyang diterima umum.

Pada pendapat saya:

a) penyata kewangan tersebut menunjukkan satu kenyataan yang benar dan munasabahmengenai kedudukan kewangan Perbadanan Produktiviti Negara pada 31 Disember 1993dan urusniaga berkaitan dengannya serta perubahan kedudukan kewangan bagi tahunberakhir pada tarikh itu, dan

b) rekod-rekod perakaunan serta daftar-daftar berkaitan telah diselenggara dengan memuaskan.

{Lim Sok Kiang)b.p. KETUA AUDIT NEGARA.

KUALA LUMPUR8 November 1994.

LAPORAN TAHUNAN\utUMHniMmarmli

LAPORAN PENGARAH

embaga Pengarah dengan sukacttanya membentangkan laporan tahunan serta akaun-akaunPerbadanan yang telah diaudit bag! tahun kewangan yang berakhir pada 31 Disember 1993.

KEGIATAN UTAMA

Kegiatan utama Perbadanan pada sepanjang tahun kewangan ini ialah menjalankan latihan dan kursus,khidmat nasihat, rundingcara dan penyelidikan yang bersangkutan dengan produktiviti dan kualiti. Perbadananjuga menjalankan operas! hotel dan Program Latihan Pengurusan Perhotelan di Hotel NPC.

Tiada perubahan penting dalam kegiatan-kegiatan utama Perbadanan di sepanjang tahun kewangan ini.

KEPUTUSAN RM

Lebihan pendapatan daripada perbelanjaan 2,891,782Keuntungan daripada operas! hotel bagl tahun semasa 985,044

Lebihan pendapatan daripadaa perbelanjaan bag! tahun semasa 3,876,826

Lebihan pendapatan daripada perbelanjaan terkumpul di bawa ke hadapan 4,327,678

Lebihan pendapatan daripada perbelanjaan terkumpul dihantar ke hadapan 8,204,504

PERUBAHAN RIZAB DAN PERUNTUKAN

Tiada pindahan penting kepada atau daripada rizab atau peruntukan sepanjang tahun kewangan.

HUTANG LAPUK DAN HUTANG RAGU

Sebelum akaun untung rugi dan lembaran imbangan disediakan, para pengarah teiah mengambil langkah-langkah yang sewajarnya untuk memastikan bahawa tindakan telah diambil berkaitan dengan menghapuskirahutang lapuk dan membuat peruntukan hutang ragu, dan teiah berpuas hati bahawa semua yang diketahuilapuk telah dihapuskira dan peruntukan yang mencukupi teiah dibuat untuk hutang ragu,

Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang boleh menjadlkan jumlahyang dihapuskira bagi hutang lapuk atau jumlah peruntukan hutang ragu dalam akaun Perbadanan tidakmencukupi secara besaran.

LAPORAN TAHUNAN

ASET SEMASA

Sebelum akaun untung rugi dan lembaran imbangan disediakan, para pengarah telah mengambi! tangkahsewajarnya untuk memastikan bahawa aset semasa yang mungkin tidak mendapat hasilaku dalam urusanperniagaan biasa, nilainya seperti yang dinyatakan dalam rekod perakaunan Perbadanan telah dikurangkankepada jumlah hasilaku yang dijangka boleh diperolehi.

Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang akan menjadikan nilaiaset semasa dalam akaun Perbadanan mengelirukan.

KAEDAH PENILAIAN

Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang timbul yang bolehmenjadikan kepatuhan kepada kaedah yang digunakan sekarang bagi penilaian aset dan liabiliti Perbadananmengelirukan atau tidak sesuai.

LIABILITI LUAR JANGKA DAN LIABILITI LAIN

Pada tarikh laporan ini tidak wujud:-

(i) sebarang cagaran ke atas aset Perbadanan yang timbul sejak akhir tahun kewangan yang menjaminliabiliti pihak lain; atau

(ii) sebarang liabiliti luar jangka Perbadanan yang timbul sejak akhir tahun kewangan selain daripada dalamurusan perniagaan biasa.

Tidak ada liabiliti luar jangka atau liabiliti lain yang telah berkuatkuasa atau berkemungkinan berkuatkuasadalam tempoh dua betas bulan selepas berakhirnya tempoh kewangan, yang pada pendapat para pengarah,akan atau boleh memberi kesan yang penting terhadap keupayaan Perbadanan menunaikan kewajipan apabilatiba masanya.

PERUBAHAN KEADAAN

Pada tarikh laporan ini, para pengarah tidak mengetahui sebarang keadaan yang tidak diperkatakan dalamlaporan ini atau akaun Perbadanan yang akan menjadikan mana-mana jumlah yang dinyatakan dalam akaunitu mengelirukan.

PERKARA LUARBIASA

Pada pendapat para pengarah:-

(i) hasil kendalian Perbadanan sepanjang tahun kewangan tidak dipengaruhi oleh sebarang butiran,urusniaga atau kejadian yang biasa dan berkeadaan luarbiasa.

LAPORAN TAHUNAN

(ii) dalam tempoh antara akhir tahun kewangan dengan tarikh laporan ini tidak timbul sebarang butiran,urusniaga atau kejadian yang bersifat penting dan luarbiasa ke atas hasil kendalian Perbadanan bagitahun kewangan yang dilaporkan ini.

LEMBAGA PENGARAH PERBADANAN

Para pengarah yang berkhidmat sejak tarikh laporan yang lepas ialah:

PengerusiTan Sri Dato' Azman Hashim

Timbalan PengerusiDr. Abdullah Tahir

Ir. Hj. Arshad Hj. MarsidiTan Sri Dato' Mohd Sheriff Mond KassimTan Sri Dato' All Abut Hassan SulaimanDato' Wan Jaafar AbdullahDato1 Anthony Yeo Keat SeongProf. Madya Dr. Abu Azam bin Mohd YassinTan Sri Dato' Dr. Shamsudin bin Abdul KadirTan Sri Kishu T. JethanandTan Sri Dato' Sri Eric Chia Eng HockTan Sri William ChengDatuk Dr. Kamal SalihDr. Mohd. Noordin Mohd SopieeEn. Liew Shou KongEn. Abdul Gaffoor bin Ibrahim

Ahli Ganti:

Tuan Hj. Samsuddin bin Marsop (ahli ganti Dr. Abdullah Tahir)

Y.M. Raja Zaharaton bte Raja Zainal Abidin (ahli ganti Tan Sri Dato' All Abul Hassan bin Sulaiman)

Dato' Dr. Abdul Kuddus bin Ahmad (ahli ganti Dato' Wan Jaafar Abdullah)

LAPOMN TAHUNANnoewrmniHuu

FAEDAH-FAEDAH PARA PENGARAH

Sepanjang tahun kewangan dan pada akhir tahun, Perbadanan tidak menjadi pihak kepadasebarang persetujuan yang bertujuan membolehkan para ahli pengarah Perbadanan mendapatfaedah (selain dari faedah yang terkandung dalam jumlah ganjaran yang diterima atau gajitetap sebagai seorang kakitangan Perbadanan) berikutan suatu kontrak yang dibuat olehPerbadanan atau syarikat berkaitan dengan pengarah atau dengan firma yang beliau menjadiahli atau dengan mana-mana syarikat yang beliau mempunyai kepentingan kewangan yangbesar.

Ditandatangani bag! pihak Lembaga menurut resolusi para pengarah.

Tan Sri Dato' Azman HashimPengerusi

Ir. Hj. Arshad bin Hj. MarsidiKetua Pengarah

Kuala LumpurTarikh: 29 Jun, 1994

LAPORAN TAHUNAFi

PENYATA PARA PENGARAH

Kami, Tan Sri Dato' Azman Hashim dan Ir. Hj. Arshad bin Hj. Marsidi, dua orang PengarahPerbadanan Produktiviti Negara, dengan ini menyatakan bahawa, pada pendapat Pengarah,Lembaran Imbangan, Akaun Untung Rugi dan Penyata Perubahan Kedudukan Kewanganyang berikut ini berserta nota-nota yang tertera pada mukasurat 15 hingga 21 adalahdisediakan bagi menujukkan pandangan yang benar dan saksama berkenaan kedudukanPerbadanan pada 31 Oisember 1993 dan hasil kendaliannya beserta perubahah kedudukankewangannya bagi tahun berakhir pada tarikh tersebut.

Bagi pihak Lembaga Pengarah,

Tan Sri Dato' Azman Hashim Ir. Hj. Arshad bin Hj. Marsidi

Kuala LumpurTarikh: 29 Jun 1994

LAPORAN TAHUNANKDBUUUH MWWimn NEfitM

PERISniHARAN BERKANUN

Saya, Rokiah bte Hj. Md. Nor, pegawai utama yang bertanggungjawab ke atas pengurusankewangan Perbadanan Produktiviti Negara dengan ikhlasnya mengakui bahawa LembaranImbangan, Akaun Untung Rugi dan Penyata Perubahan Kedudukan Kewangan yang berikutini berserta dengan nota-nota yang tertera di mukasurat 15 hingga 21, mengikut sebaik-baiknya pengetahuan dan kepercayaan saya, adalah betul dan saya membuat ikrar ini dengansebenarnya rnempercayai bahawa ianya itu adalah benar atas kehendak-kehendak AktaAkuan Berkanun, 1960.

Ditandatangani dan di ikraroleh penama tersebut di Petaling Jayadi dalam Negeri Selangor Darul Ehsanpada 29 Jun 1994 Rokiah bte Hj. Md. Nor

Di hadapan saya,

A-B 017A.RAHMANSAAD

MAHKAMAH MAJISTRETPETAUNG JAYA, SELANGOR

LAPORAN TAHUNAN

LEMBARAN IMBANGANPADA 31 DISEMBER 1993

HARTA TETAP

HARTA SEMASAStokSiberhutang PerniagaanPelbagai SiberhutangPinjarnan dan Pendahuluan kepada kakitanganCagaran dan bayaran terdahuluSimpanan tetap dengan bankWang tunai di tangan dan dibank

TANGGUNGAN SEMASASipiutang perniagaanPelbagai sipiutang dan depositSipiutang pajakan

HARTA SEMASA BERSIH

DIBIAYAI OLEH:KUMPUUNWANG TERKUMPULKumpulanwang PengurusanKumpulanwang PembangunanKumpulanwang Pinjaman KenderaanKumpulanwang Pinjaman PerumahanKumpulanwang Pinjaman KomputerTANGGUNGAN JANGKA PANJANG

lota

3

45

6

7

89

7

1993RM

17,320,504

100,0161,267,403

866,928896,348100,925

21,671,7241,775,579

26,678,923

410,6351,113,466

146,7001,670,801

25,008,12242,328,626

22,005,78419,074,896

916,4002,600

300,00042,299,680

28,94642,328,626

1992RM

16,780,787

96,1111,105,082

450,547810,041110,185

17,933,0253,333,298

23,838,289

303,632795,093131,421

1,230,14622,608,14339,388,930

18,428,95819,863,626

916,4004,300

-39,213,284

175,64639,388,930

Nota-nota kepada akaun di muka surat 15 hingga 21 adalah sebahagian daripada akaun-akaun ini.

LAPORAN TAHUNAN

PENYATA PENDAPATAN DAN PERBELANJAANBAGI TAHUN BERAKHIR 31 DISEMBER 1993

PENDAPATANPemberian daripada Kerajaan PersekutuanYuran latihan/perundinganPaedah atas pinjaman perumahan

dan kenderaanFaedah simpanan tetapFaedah bankSewaanPelbagai pendapatanKeuntungan dari jualan harta tetap

PERBELANJAANGaji dan UpahanElaun tetapTambahan Kos KakitanganElaun tebih masaLain-lain faedah kewanganPerjalanan dan perbeianjaan sara hidupPengangkutan barang-barangPerhubunganUtilitiSewaanPerkhidmatan percetakanBekalan dan alatanPenyelenggaraan dan pembaikan yang dibeliPerkhidmatan iktisas dan lain-lain perkhidmatan

yang dibeii dan hospitalitiBayaran juruauditYuran KeahlianFaedah atas pinjamanHutang lapuk dilupuskanPeruntukan hutang ragu

lota 1993RM

10 13,055,00011 3,107,561

12,5211,312,282

74,48936,631

125,807800

17,725,091

6,287,957885,629

1,025,83495,190

270,511920,62028,065

263,352375,010440,589414,425877,160499,402

1,791,82511,650

190,324283

10,271(11,761)

1992RM

13,055,0002,339,212

31,9441,254,796

84,65526,39551,294

10016,843,396

6,091,974834,135942,30497,76922,543

746,27747,530

204,116371,838373,542444,541769,990562,298

1,093,4378,140

170,845779

3,12914,841

LAPORAN TAHUNAN

PERBELANJAAN (Sambungan)

1993 1992RM RM

Susutnilai harta tetap 410,269 287,651Taksiran dan cukai tanah 46,704 46,704

14,833.309 13.134.383

2,891,782 3,709,013Keuntungan bersih operasi hotel 985.044 618.665

LEBIHAN PENDAPATAN DARIPADAPERBELANJAAN BAGITAHUN SEMASA 3.876.826 4.327,678

Nota-nota kepada akaun di muka surat 15 hingga 21 adalah sebahagian daripada akaun-akaun ini.

LAPORAN TAHUNAN

AKAUN UNTUNG RUGI - OPERASI HOTEL NPCBAGI TAHUN BERAKHIR 31 DISEMBER 1993

1993 1992RM RM

PENDAPATANSewa bilik 2,418,301 2,128,205Jualan makanan 3,685,160 2,743,688Jualan minuman 201,784 150,551Jualan tembakau 25,334 20,976Pendapatan telefon 152,193 163,295Pendapatan dobi 32,232 24,856Sewa bilik awam 103,311 86,159Lain-lain pendapatan 95,531 83,161Keuntungan daripada pertukaran wang asing 11,493 9,051Pengurangan peruntukan hutang ragu ____- 1.873

6,724,339 5,411,815

PERBELANJAANKos Jualan:

Kos makanan 1,268,583 964,079Kos minuman 42,610 27,839Kos tembakau 19.561 17,151

1,330,754 1,009,069

Kos Tenaga Pekerja:Gaji dan upah kontrak 915,584 800,705Elaun tetap dan lain-lain elaun 25,541 19,370Upah sementara 304,534 239,248KWSP 143,077 117,062Perkeso 11,361 9,811Makanan pekerja 146,250 142,083Elaun lebih masa 107,975 63,736Kebajikan kakitangan 8,907 4,213

1,663,229 1,396,228

10

LAPORAN TAHUNANftmtsuaii moKimn iSSS

PERBELANJAAN (Sambungan) 1993 1992RM RM

Lain-lain Befanja Operasi:Caj pembiayaan pajakan 27,034 33,734Air 16,163 35,177Elektrik 427,849 399,002Penyelenggaraan 308,256 213,117Susutnilai harta tetap 304,410 241,092

1,083,712 922,122

Kos Operasi:Perbelanjaan perjalanan 2,799 2,563Pengangkutan 4,174 4,038Setem pos 4,121 3,204Telefon dan telegram 151,092 115,963Sewa peralatan 41,405 31,123Surat khabar dan majalah 10,387 8,936Bahan api 93,519 63,075Keperluan tetamu 88,526 79,571Pembaikan dan penyelenggaraan

kelengkapan 171,167 144,432Bayaran penyelenggaraan kawasan 6,336 3,009Perhiasan 80,688 59,549Belanja pembersihan 68,046 68,117Pemeriksaan dan lesen 24,735 12,987Alatulis dan percetakan 151,756 156,641Penggantian alat-alat kendalian

dan pakaian seragam 129,313 159,071Petbagai perbelanjaan 43,310 35,213Keraian 20,374 16,545Perbelanjaan promosi dan iklan 98,019 75,665Perbelanjaan banquet 40,970 9,783Musik dan hiburan 64,702 63,334Kerosakan dan kepecahan 87,183 64,544Belanja pungutan 61,935 46,899Belanja perubatan 32,159 33,073Dobi 85,394 92,672Bekalan dan alatan 72,607 42,807Bayaran kawalan keselamatan 1,120 44,170Hutang lapuk dilupuskan 28,747

11

LAPORAN TAHUNANPEHBJJUIUS ("FWDUKTimi MEOtHIfflKE

KOS OPERASI (Sambungan) 1993 1992RM RM

Perbelanjaan iktisas 2,964Insuran 7,187Diskaun diberi 15,612

1,661,600 1,465,731

5,739,295 4,793,150

KEUNTUNGAN BERSIH 985,044 618,665

12

LAPORAN TAHUNAN

PENYATA PERUBAHANKEDUDUKAN KEWANGAN

BAG! TAHUN BERAKHIR 31 DISEMBER 1993

1993 1992RM RM

SUMBER DANAKelebihan pendapatan atas perbelanjaan 3,876,826 4,327,678Perkara-perkara yang tidak melibatkan aiiran kewangan:

Susutnilai harta tetap 714,679 528,743Keuntungan/(Kerugian) atas penjualan harta tetap (800) (100)

4,590,705 4,856,321

S umber Dana LainPenerimaan dari Kerajaan Persekutuan 750,000 2,100,000Perolehan dari penjualan harta tetap 900 33,700Sipiutang pajakan 0 402,851

5,341,605 7,392,872

PENGGUNAAN DANABayaran balik kepada Kerajaan Persekutuan 1,700 6,400Pembelian harta tetap 2,453,600 3,999,712Perbelanjaan pembangunan 339,626 247,876Bayaran sipiutang pajakan 131,421 95,784

2,926,347 4,349,772

2,415,258 3,043,100

13

LAPORAN TAHUNANrenubuoH nwounmn n

1993 1992RM RM

PENAMBAHAN/(PENGURANGAN) MODAL KERJAStok 3,905 18,605Siberhutang perniagaan 162,321 (36,588)Pelbagai siberhutang 416,381 (126,000)Pinjaman dan pendahuluan kepada kakitangan 86,307 (14,398)Cagaran bayaran terdahulu (9,260) 22,682Sipiutang perniagaan (107,003) 154,038Pelbagai sipiutang dan deposit (318,373) 356,623

243,278 374,962

PERGERAKAN DANA CAIRWang tunai di tangan dan di bank (1,557,719) 2,831,913Simpanan tetap di bank 3,738,699 (163,775)

2,180,980 2,668,138

2,415,258 3,043,100

14

LAPORAN TAHUNAN

NOTA-NOTA KEPADA AKAUNBAGI TAHUN BERAKH1R 31 DISEMBER 1993

1. AKTA PENUBUHAN

Perbadanan Produktiviti Negara (dahulunya dikenali sebagai Pusat Daya Pengeluaran Negara) ditubuhkandi bawah Akta (Memperbadankan) Majlis Daya Pengeluaran Negara Bil. 19 pada tahun 1966 (pindaan 1975"Akta A305 1975" dan pindaan 1991 "Akta A8011991"). la dikenali sebagai Perbadanan Produktiviti Negaramulai 1hb. Disember 1991 dan diletakkan di bawah Kementerian Perdagangan Antarabangsa dan Industri.

2. DASAR-DASAR PER AKAUN AN PENTING

(a) Asas PerakaunanAkaun Perbadanan ini teiah disediakan menurut konvensyen kos sejarah dan mengikut piawaianperakaunan yang diluluskan.

(b) Harta tetap dan susutniiaiTanah milik bebas tidak dilunaskanHarta tetap dinyatakan pada kos selepas ditolak susutniiai terkumpul.Susutniiai dibuat menurut kaedah garis lurus untuk melupus kira kos, berasaskan tempoh anggaranusia kegunaan setiap aset. Kadar susutniiai tahunan adalah seperti berikut:

Bangunan 5%Perabot dan kelengkapan 10%Alat kelengkapan dan mesin 20%Kenderaan 20%Ubahsuai 10%

(c) Stok

Stok dinyatakan pada nilai terendah di antara kos dan nilai juaian bersih selepas peruntukan dibuatuntuk stok yang rosak, kurang baik, tidak boleh digunakan dan yang bergerak pertahan.Penentuan nilai stok adalah berasaskan kepada kaedah "masuk dahulu - keluar dahulu".

(d) Tukaran Matawang AsingAset dan tanggungan dalam matawang asing pada tarikh lembaran imbangan ditukarkan kepadaRinggit Malaysia pada kadar pertukaran pada 31 Disember 1993, manakala urusniaga di dalammatawang asing di sepanjang tahun, ditukarkan pada kadar di tarikh urusniaga berkenaan.Perbezaan pertukaran akibat dari urusniaga ini teiah dimasukkan ke dalarn akaun untung rugi.

15

LAPORAN TAHUNAN ropeNOTA-NOTA KEPADA AKAUN

BAGI TAHUN BERAKHIR 31 DISEMBER 1993

2. DASAR-DASAR PER AKAUN AN PENTING (Sambungan)

(e) Siberhutang

Hutang lapuk yang diketahui dilupuskan dan peruntukan khusus tiibuat bagi sebarang hutang yangdianggap pungutannya meragukan.

(f) Harta Pajakan

Harta yang diperolehi di bawah perjanjian pajakan telah dipermodalkan. Dasar susutniiai atas asetini adalah serupa dengan dasar aset tetap Perbadanan seperti yang dibentangkan dalam (b) diatas. Obligasi belum selesai yang matang di bawah perjanjian pajakan selepas ditolak belanjapembiayaan dimasukkan sebagai liabiliti di dalam akaun. Belanja pembiayaan sewaan pajakdikenakan kepada akaun uniting rugi mengikut tempoh perjanjian berasaskan kepada akruan.

3. HARTA TETAP

Susutniiai Nilai Buku SusutniiaiKos terkumpul bersih bagi tahun

1993 RM RM RM RM

PENGURUSAN

Bangunan 51,423 25,234 26,189 2,571Perabot dan kelengkapan 1,505,219 530,655 974,564 134,128Alat Kelengkapan dan mesin 2,744,305 1,786,958 957,347 416,934Kenderaan 387,109 204,636 182,473 77,422Ubahsuai 836,236 145,461 690,775 83,624

5,524,292 2,692,944 2,831,348 714,679

16

LAPORAN TAHUNAN

3. HARTA TETAP (Sambungan)

1993

PEMBANGUNAN

BangunanPerabot dan kelengkapanAlat kelengkapan dan mesinKenderaanTanah

KERJA DALAM KEMAJUAN

1992

PENGURUSAN

BangunanPerabut dan kelengkapanAlat kelengkapan dan mesinKenderaanUbahsuai

PEMBANGUNAN

BangunanPerabut dan kelengkapanAlat kelengkapan dan mesinKenderaan

KosRM

18,497,146585,368

4,940,38349,584

389,276

24,461,757

1,099,468

31,085,517

KosRM

51,4231,071,2132,332,644

213,183560,280

4,228,743

12,256,757368,778

4,554,04352,202

Susutnilaiterkumpul

RM

6,571,465180,562

4,270,45849,584

0

11,072,069

0

13,765,013

Susutnilaiterkumpul

RM

22,663396,642

1,377,731127,21461,837

1,986,087

5,646,608122,424

4,058,04252,202

Nilai Bukubersih

RM

11,925,681404,806669,925

0389,276

13,389,688

1,099,468

17,320,504

Nilai Bukubersih

RM

28,760674,571954,91385,969

498,443

2,242,656

6,610,149246,354496,001

0

Susutnilaibagi tahun

RM

924,85758,537

215,71000

1,199,104

0

1,913,783

Susutnilaibagi tahun

RM

2,57190,738

336,76942,63756,028

528,743

612,83736,87720,473

524

17,231,780 9,879,276 7,352,504 857,711

17

LAPORAN TAHUNANKftUDMlH PfiODWTlWn NEGM*

3; HARTA TETAP (Sambungan)

KosRM

KERJA DALAM KEMAJUAN 7,185,627

Susutnilaiterkumpul

RM

0

Nilai Bukubersih

RM

7,185,627

Susutnilaibagi tahun

RM

0

28,646,150 11,865,363 16,780,787 1,386,454

Termasuk di dalam harta tetap Perbadanan adalah harta di bawah pajakan kewangan yang mempunyainilai buku bersih RM257.825 (1992 : RM322.281)

Bangunan Ibu Pejabat, Hotel dan tapak tanahnya yang telah diperuntukkan oleh Kerajaan Persekutuantidak diambilkira dalam harta tetap pengurusan oleh kerana nilainya masih belum ditentukan oleh pihakkerajaan.

Pindah hak-milik tanah kepada nama Perbadanan oleh pihak kerajaan bagi tanah bangunan Ibu Pejabat,Hotel, Johor dan Sarawak masih belum dibuat.

4. STOK1993 1992

RM RM

Makanan dan minuman 29,351 36,879Lain-lain bahan gunaan 70,665 59,232

100,016 96,111

5. SIBERKUTANG PERNIAGAAN1993 1992

RM RM

Siberhutang 1,307,068 1,156,507Peruntukan hutang ragu (39,665) (51,425)

1,267,403 1,105,082

18

LAPORAN TAHUNANFHMMMII mwwcmm mwt

6. PINJAMAN DAN PENDAHULUAN KEPADA KAKITANGAN1993

RM1992

RM

Pinjaman kenderaanPinjaman perumahanPinjaman komputerLain-Eain pendahuluan

820,5012,311

68,1465,390

896,349

797,8193,958

8,264

810,041

7. SIPIUTANG PAJAKAN

Baki yang perlu dibayar dimasa hadapanFaedah pembiayaan pajakan di masa hadapan

1993RM

187,391(11,745)

175,646

1992RM

345,846(38,779)

307,067

Pembiayaan seperti berikut:-Bayaran dalam tempoh 12 bulanBayaran selepas 12 bulan

1993RM

146,70028,946

175,646

1992RM

131,421175,646

307,067

8. KUMPULAN WANG PENGURUSAN

Baki pada 1 JanuariKelebihan pendapatan atas perbelanjaanPindahan kepada kumpulan wang pinjaman komputer

Baki pada 31 Disember

1993RM

18,428,9583,876,826(300,000)

22,005,784

1992RM

14,101,2804,327,678

18,428,958

19

NOTA-NOTA KEPADA AKAUN PADA 31 DISEMBER 1993

9. KUMPULANWANG PEMBANGUNAN

1993Baki pada 1 JanuariCampur: Peruntukan dariKerajaan Persekutuan

Tolak: Perbelanjaan kendalianPerkhidmatan iktisas yangdibeliSusutnilai

Baki pada 31 Disember

InstitutPerhotelan

RM

4,354,280

0

4,354,280

0400,784400,784

Bangunan Projek Khas ProjekIbupejabat Pembanguanan PembangunanTambahan Perusahaan Kajian

Kecil PengurusanRM RM RM

2,643,622

0

2,643,622

0227,096227,096

19,929

0

19,929

06,2566,256

482,285

0

482,285

014,699

14,699

ProjekP. Pinang

RM

8, 986,650

0

8,986,650

276,359398,001674,360

VideoProduktiviti

RM

414,679

0

414,679

000

Pusatmaklumat

& Galakan

RM

962,181

250,000

1,212,181

63,267152,268215,535

ProjekJ. Bahru

RM

1,000,000

500,000

1,500,00

000

ProjekSarawak

RM

1,000,000

0

1,000,000

000

Jumlah

RM

19,863,626

750,000

20,613,626

339,6261,199,1041,538,730

3,953,496 2,416,526 13,673 467,586 8,312,290 414,679 996,646 1,500,000 1,000,000 19,074,896

1992Baki pada 1 JanuariCampur: Peruntukan dariKerajaan Persekutuan

Tolak: Perbelanjaan kendalianKerugian atas penjualan hartaPerkhidmatan iktisas yang dibeliSusutnilai

4,775,597

0

4,775,597

0ill 0

421,317421,317

2,941,214

02,941,214

70,4460

227,146297,592

40,736

040,736

00

20,80720,807

532,112

0532,112

00

49,827

49,827

8,786,000

300,0009,086,000

084,40514,94599,350

564,000

0564,000

0149,321

0149,321

300,000

800,0001,100,000

014,150

123,669137,819

500,000

500,0001,000,000

0000

500,000

500,0001,000,000

000

0

18,939,659

2,100,00021,039,659

70,446247,876857,711

1,176,033Baki pada 31 Disember 4,354,280 2,643,622 19,929 482,285 8,986,650 414,679 962,181 1,000,000 1,000,000 19,863,626

1

LAPORAN TAHUNAN

10. PEMBERIAN KERAJAAN PERSEKUTUAN

Peruntukan Perbelanjaan Mengurus Tahun 1993, sebanyak RM13,055,000 (1992: RM13,055,000) telahdiluluskan dan diterima daripada Kerajaan Persekutuan di dalam tahun tersebut.

11. YURAN LATIHAN/PERUNDfNGAN

Ini adalah yuran yang diterima dari kursus-kursus dan latihan serta perundingan yang dijalankan olehPerbadanan sepanjang tahun.

12. PERCUKAIAN

Perbadanan Produktiviti Negara adalah dikecualikan dari cukai pendapatan sehingga tahun taksiran 2001.Pengecualian cukai ini tidak meliputi pendapatan divider dan cukai pembangunan.

Tiada peruntukan dibuat di dalam akaun pada tahun ini kerana Perbadanan tiada mempunyaipendapatan dividen bercukai.

13. KOMITMEN MODAL

1993 1992RM RM

Dilupuskan tetapi belum dikontrakkan 17,480,000 17,480,000Diluluskan dan telah dikontrakkan - 543,300

14. ANGKA BANDINGAN

Angka-angka bandingan yang tertentu telah diselaraskan semula bagi mengikuti penyesuaian tahun semasa.

21

ANNUAL REPORT

PERBADANAN PRODUKTIVITI NEGARA

FINANCIAL STATEMENTFOR THE YEAR ENDING 31 DECEMBER 1993

ANNUAL REPORT

ICTPCEPERBADANAN PRODUKTIVITINEGARA

CONTENT PAGE

DIRECTORS' REPORT 1 - 5

DIRECTORS' STATEMENT

STATUTORY DECLARATION

BALANCE SHEET

REVENUE AND EXPENDITURE STATEMENTS

PROFIT AND LOSS ACCOUNT - HOTEL OPERATIONS 11-13

STATEMENT OF CHANGES IN FINANCIAL POSITION 14

NOTES TO THE ACCOUNTS 15 - 21

M I CX~ ANNUAL REPORTBERBaPANiBPRODUKTIVITIIttGlfll

SIJIL KETUA AUDIT NEGARA MENGENAI AKAUNPERBADANAN PRODUKTIVITI NEGARA BAGI

TAHUN BERAKHIR 31 DISEMBER 1993

Penyata kewangan di muka surat 8 hingga 21 telah diperiksa oleh Tetuan Mustapha, Khoo & Co., akauntanAwam, di bawah arahan saya mengikut Akta Audit 1957 dengan berpandukan kepada piawaian pengauditanyang diterima umum.

Pada pendapat saya:

a) penyata kewangan tersebut menunjukkan satu kenyataan yang benar dan munasabahmengenai kedudukan kewangan Perbadanan Produktiviti Negara pada 31 Disember 1993dan urusniaga berkaitan dengannya serta perubahan kedudukan kewangan bagi tahunberakhir pada tarikh itu, dan

b) rekod-rekod perakaunan serta daftar-daftar berkaitan telah diselenggara dengan memuaskan.

(Urn Sok Kiang)b.p. KETUA AUDIT NEGARA.

KUALA LUMPUR8 November 1994.

ANNUAL RBPORT

DIRECTORS' REPORT

Board of Directors is pleased to present the Annual Report and audited accounts of theCorporation for the financial year ending 31 December, 1993.

PRINCIPAL ACTIVITIES

The principal activities of the Corporation in the financial year are organising training and courseprogrammes, advisory services, consultation and research that are related to productivity and quality. TheCorporation also heid hotel operations and Management Training Programmes at the hotel.

There were no major changes in the principal activities of the Corporation throughout the financial year.

RESULTS RM.

Revenue surplus from expenditure 2,891,782Profit from hotel operations for the current year 985,044

Income surplus from expenditure of current year 3,876,826

Income surplus from accumulated expenditure brought forward 4,327,678

Income surplus from accumulated expenditure carried forward 8,204,504

CHANGES IN RESERVE AND PROVISIONS

There were no major changes to or from the reserves or provision in the financial year.

ANNUAL REPORT

BAD AND DOUBTFUL DEBTS

Before the profit and loss account and balance sheet were prepared, the directors took necessary measuresto ensure that proper actions had been taken in relation to the writing off of bad debts and the making ofadequate provision for doubtful debts, and have satisfied themselves that all known bad debts had beenwritten-off and adequate provision was provided for doubtful debts.

At the date of this report, the directors were not aware of any circumstances which could render theamount of bad debts written off, or doubtful debts provided in the accounts of the Corporation inadequateto any substantial extent.

CURRENT ASSETS

Before the accounts and balance sheet of the Corporation were prepared, the directors had taken necessarymeasures to ensure that current assets which were unlikely to realize their values in the accounting recordsof the Corporation in the ordinary course of business, have been written down to their estimated realizablevalues.

At the date of this report, the directors were not aware of any circumstances which may have misleadthe attributable values of the current assets in the Corporation's account.

VALUATION METHOD

At the date of this report, the directors were not aware of any arising circumstances which may have misleadthe valuation methods of the Corporation's assets and liabilities.

CONTINGENT AND OTHER LIABILITIES

At the date of this report there weren't:

(I) any changes to the Corporation's assets arising since the end of the financial year which were insuredby other party liabilities; or

(II) any contingent liability arising since the end of the financial year other than in ordinary course ofbusiness.There were no contingent or other liabilities enforceable or is likely to become enforceable in the period

ANNUAL REPORT

of twelve months after the end of the financial year, which in the opinion of the directors, will or maysubstantially affect the ability of the Corporation to meet its obligation as and when it falls due,

CHANGED CIRCUMSTANCES

At the date of this report, the directors were not aware of any circumstances that were not mentioned inthis report or the Corporations' accounts which would render any amount in the accounts misleading.

EXTRAORDINARY ITEMS

In the opinion of the directors:

(i) the results of operation of the Corporation for the financial year have not been affected by anyordinary or extraordinary item, transaction or event

(ii) in the period between the financial year ended and the date of this report there have not arisen anyitem, transaction or substantial and extraordinary event on the Corporation's results of operation inthe reported financial year.

ANNUAL REPORTPEMAMNAH PRDDUKTMTIHEGMA

THE DIRECTORS OF THE CORPORATION

The directors who held service since the date of the last report were:

ChairmanTan Sri Dato' Azman Hashim

Vice ChairmanDr. Abdutiah Tahir

Ir. Hj. Arshad Hj. MarsidiTan Sri Dato' Mohd Sheriff Mohd KassimTan Sri Dato' AH Abut Hassan SulaimanDato' Wan Jaafar AbduliahDato' Anthony Yeo Keat SengProf. Madya Dr. Abu Azam bin Mohd YassinTan Sri Dato' Dr. Shamsuddin bin Abdul KadirTan Sri Kishu T. JethanandTan Sri Dato' Sri Eric Chia Eng HockTan Sri William ChengDatuk Dr. Kamal SalihDr. Mohd. Nordin Mohd SopieeEn. Liew Shou KongEn. Abdul Gaffoor bin Ibrahim

Alternate Members:

Tuan Hj. Samsuddin Marsop (Alternate to Dr. Abduliah Tahir)

Y.M Raja Zaharaton bte Raja Zainal Abidin (Alternate to Tan Sri Dato' AH Abul Hassan bin Sulaiman)

Dato' Dr. Abdul Kuddus bin Ahmad (Alternate to Dato' Wan Jaafar Abduliah)

ANNUAL REPORT

DIRECTORS' BENEFIT

During and at the end of the financial year, the Corporation has not been a party in any agreement whichenabled the directors of the Corporation to receive any benefits (other than a benefit included as directors'remuneration or fixed income as an employee of the Corporation) by reason of a contract made by theCorporation or any related company with the director or with a firm which he is a member or with acompany which he has a substantial financial interest.

Signed on behalf of the Board according to the directors' resolution.

Tan Sri Dato' Azman HashimChairman

Ir. Hj. Arshad bin Hj.MarsidiDirector General

Kuala Lumpur29 June 1994

ANNUAL REPORTKMJUUMAH PMWIKTIWII MOM*

DIRECTORS' STATEMENT

We, Tan Sri Dato' Azman Hashim and Ir. Hj. Arshad bin Hj. Marsidi, two of the Directors of the NationalProductivity Corporation, hereby state that in the opinion of the directors, the following Balance Sheet,Profit and Loss Accounts and the statement of Changes in Financial Position, together with the notes frompages 15 to 21, are drawn up so as to give true and fair view of affair of the Corporation as at 31 December1993 and the results of the operation and the changes of its' financial position for the year ended at thementioned date.

On Behalf of the Board of Directors,

Tan Sri Dato' Azman Hashim Ir. Hj. Arshad bin Hj. Marsidi

Kuala Lumpur

29 June 1994

ANNUAL REPORT

STATUTORY DECLARATION

I, Rokiah bte Hj. Md. Nor, the officer primarily responsible for the financial Management of the NationalProductivity Corporation, unequivocally declare the following Balance Sheet, Profit and Loss Accounts andStatement of Changes in Financial Position from pages 15 to 21, in my opinion and believe; are true andI make this solemn declaration conscientiously believing the same to be true by the virtue of the provisionsof the Statutory Declaration Act, 1960.

Signed and declared by the above namedat Petaling Jaya in the State ofSelangor Darul Ehsan on 29 June 1994

;;; Rokiah btelij. Md. Nor

Before me,

MAHKAMAH MAJISTRETPETAUNQ JAYA, SELANGOH (XL

ANNUAL REPORT

BALANCE SHEET ASAT 31 DECEMBER 1993

FIXED ASSETS

CURRENT ASSETSStockTrade debtorsOther debtorsLoans and advances to staffDeposit and prepaymentsFixed deposit with banksCash on hand and in banks

CURRENT LIABILITIESTrade CreditorsOther creditors and depositLeasing creditors

NET CURRENT ASSETS

FUNDED BY:ACCUMULATED FUNDManagement FundDevelopment FundVehicle Loan FundHousing Loan FundComputer Loan FundLONG TERM LIABILITIES

Notes to the accounts on pages

NOTES 1993RM

3 17,320,504

4 100,0165 1,267,403

866,9286 896,348

100,92521,671,724

1,775,579

26,678,923

410,6351,113,466

7 146,700

1,670,801

25,008,122

42,328,626

8 22,005,7849 19,074,896

916,4002,600

300,000

7 42,299,68028,946

42,328,626

15 to 21 are part of the accounts.

1992RM

16,780,787

96,1111,105,082

450,547810,041110,185

17,933,0253,333,298

23,838,289

303,632795,093131,421

1,230,146

22,608,143

39,388,930

18,428,95819,863,626

916,4004,300

-

39,213,284175,646

39,388,930

ANNUAL REPORT

REVENUE AND EXPENDITURE STATEMENTFOR THE YEAR ENDING 31 DECEMBER 1993

Notes

REVENUEGrant from the Federal Government 10Training/consultation fees 1 1Interest from housing and

vehicle loanInterest from Fixed depositBank depositRentalsOther revenuesProfit from disposal of fixed assets

EXPENDITURESalary and WagesFixed allowanceStaff Additional CostOvertime allowanceOther financial benefitsTravelling and living costGoods transportationCommunicationsUtilitiesRentalsPublishing servicesSupply and equipmentMaintenance and bought fixturesProfessional services, hospitality

and other commissioned servicesAuditors' remunerationMembership remunerationInterest on loanBad debts written offProvision for Doubtful Debts

1993RM

13,055,0003,107,561

12,5211,312,282

74,48936,631

125,807800

17,725,091

6,287,957885,629

1,025,83495,190

270,511920,62028,065

263,352375,010440,589414,425877,160499,402

1,791,82511,650

190,324283

10,271(11,761)

1992RM

13,055,0002,339,212

31,9441,254,796

84,65526,39551,294

100

16,843,396

6,091,974834,135942,304

97,76922,543

746,27747,530

204,116371,838373,542444,541769,990562,298

1,093,4378,140

170,845779

3,12914,841

ANNUAL REPORT

EXPENDITURE (contd.) 1993RM

1992RM

Depreciation of Fixed AssetsEvaluation and Quit rent

Net profit from hotel's operations

REVENUE SURPLUS FROM EXPENDITUREOF THE CURRENT YEAR

410,26946,704

14,833,309

2,891,782985,044

3,876,826

287,65146,704

13,134,383

3,709,013618,665

4,327,678

Notes to the accounts on pages 15 to 21 are part of the accounts.

10

ANNUAL REPORT

PROFIT AND LOSS ACCOUNTNPC HOTEL OPERATIONS

FOR THE YEAR ENDING 31 DECEMBER 1993

REVENUERoom ratesSale of foodSale of beveragesSale of tobaccoTelephone incomeLaundry incomePublic room ratesOther incomeProfit from foreign exchangeDiminution in the allocation of doubtful debts

EXPENDITURESales Cost :

Food costBeverages costTobacco cost

Employee Cost :Salary and contract wagesFixed and other allowancesTemporary wagesEPFsocsoStaff MealsOvertime allowancesStaff welfare

1993RM

2,418,3013,685,160

201,78425,334

152,19332,232

103,31195,53111,493

-

6,724,339

1,268,58342,61019,561

1,330,754

915,58425,541

304,534143,077

11,361146,250107,975

8,907

1,663,229

1992RM

2,128,2052,743,688

150,55120,976

163,29524,85686,15983,161

9,0511,873

5,411,815

964,07927,83917,151

1,009,069

800,70519,370

239,248117,062

9,811142,08363,736

4,213

1,396,228

11

ANNUAL REPORTpwxwfnvm NEGUU

EXPENDITURE (Contd.)

Other Operations expenditure :Lease funding chargeWaterElectricityMaintenanceDepreciation of Fixed Assets

OPERATION COST :Traveling expensesTransportationPostageTelephone and telegraphEquipment rentalsNewspapers and magazinesFuelGuests requirementsRepair and maintenance of fixturesArea Maintenance FeesDecorationsSanitary expensesInspection and licenseStationary and printingPurchase of new operating equipment

and uniformsMiscellaneous expendituresEntertainmentAdvertising and promotionBanquet expensesMusic and entertainmentDamages and breakageCollection expensesMedical expensesLaundrySupply and equipmentSecurity expensesBad debts written offProfessional services

1993RM

27,03416,163

427,849308,256304,410

1,083,712

2,7994,1744,121

151,09241,40510,38793,51988,526

171,1676,336

80,68868,04624,735

151,756

129,31343,31020,37498,01940,97064,70287,18361,93532,15985,39472,607

1,120

1992RM

33,73435,177

399,002213,117241,092

922,122

2,5634,0383,204

115,96331,1238,936

63,07579,571

144,4323,009

59,54968,11712,987

156,641

159,07135,21316,54575,665

9,78363,33464,54446,89933,07392,67242,80744,170

12

RJKEpBaMutiMwoouKTrnnKKM*

ANNUAL REPORT

OPERATION COST (Contd.)

InsuranceDiscounts

NET PROFIT

1093RM

7,18715,612

1,661,600

5,739,295

965,044

1992RM

1,465,731

4,793,150

618,665

13

ANNUAL REPORT

STATEMENT OF CHANGESIN FINANCIAL POSITION

FOR THE YEAR ENDING 31 DECEMBER 1993

1993 1992RM KM

SOURCE OF FUNDRevenue surplus on expenditure 3,876,826 4,327,678

Items not involving fund movementDepreciation of Fixed Assets 714,679 528,743Profit/ (Loss) from disposal of Fixed Assets (800) (100)

Other source of fundsGrant from Federal GovernmentTurnover from disposal of Fixed AssetsLease creditors

APPLICATION OF FUND

Repayment to Federal GovernmentPurchase of fixed assetsDevelopment expensesLease creditors payment

4,590,705 4,856,321

750,000 2,100,000900 33,700

0 402,851

5,341,605 7,392,872

1,700 6,4002,453,600 3,999,712

339,626 247,876131,421 95,784

2,926,347 4,349,772

2,415,258 3,043,100

14

IflPCE ANNUAL REPORT

NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993

1. INCORPORATION ACT

The National Productivity Corporation (formerly known as National Productivity Centre) was incorporated underthe National Productivity Council Act (Incorporated) No. 19 in 1966 (1975 amendment "A305 Act 1975" and1991 amendment "A801 Act 1991"). It is known as the National Productivity Corporation from 1 December1991 and is placed under the Ministry of International Trade and Industry.

2. SIGNIFICANT ACCOUNTING POLICIES

(a) Accounting basisThe accounts of the Corporation have been prepared in accordance with historic cost conventionand approved accounting standards.

(b) Fixed assets and depreciationFreehold land is not amortizedFixed assets stated at cost after accumulated depreciationDepreciation is computed using the straight line-method to write down cost, based on estimatedvalue of each asset. The annual depreciation rates are as follows:

Buildings 5%Furniture and Mures 10%Equipment and machinery 20%Vehicles 20%Modification 10%

(c) StockStocks are stated at the lowest value between cost and net realizable value after provision is madefor damaged, deteriorated, non-consumable and slow moving stocks.Stock valuations are made on First In First Out (FIFO) basis

(d) Foreign Currency ExchangeAssets and liabilities in foreign currency at the date of the balance sheets are converted into RinggitMalaysia at the exchange rate on 31 December 1993. Transactions in foreign currency during theyear, are converted into Ringgit Malaysia at the prevailing exchange rate on the transaction dates.Differences due to the transactions are taken up in the profit and loss accounts.

15

ANNUAL REPORT:HUDMM motHimnn mam

NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993

2. SIGNIFICANT ACCOUNTING POLICIES (Continued)

(e) Debtors

Known bad debts will be written off and specific provision are provided for doubtful debts.

(f) Lease Assets

Assets gained from leasing agreement are capitalized. Depreciation policy on these assets aresimilar to fixed assets policy of the Corporation as it has been presented in (b). Maturedincomplete obligations under leasing agreement after deducting funding cost are taken asliabilities in the accounts. Lease financing cost are charged to the profit and loss accounts onaccrual basis, depending on the period of the agreement.

3. FIXED ASSETS

1993

Accumulated Net book DepreciationCost depreciation value for the yearRM RM RM RM

MANAGEMENT

BuildingsFurniture and fixturesEquipment and machineryVehiclesModifications

51,4231,505,2192,744,305

387,109836,236

25,234530,655

1,786,958204,636145,461

26,189974,564957,347182,473690,775

2,571134,128416,934

77,42283,624

5,524,292 2,692,944 2,831,348 714,679

16

ANNUAL REPORT

3. FIXED ASSETS (Continued)

MANAGEMENT

BuildingsFurnitures and MuresEquipment and machineryVehiclesModifications

WORK-IN-PROGRESS

1992

MANAGEMENT

BuildingsFurnitures and fixturesEquipment and machineryVehiclesModifications

MANAGEMENT

BuildingsFurnitures and fixturesEquipment and machineryVehicles

CostRM

18,497,146585,368

4,940,38349,584

389,276

24,461,757

1,099,468

31,085,517

CostKM

51,4231,071,2132,332,644

213,183560,280

4,228,743

12,256,757368,778

4,554,04352,202

AccumulatedDepreciation

RM

6,571,465180,562

4,270,45849,584

0

11,072,069

0

13,765,013

AccumulatedDepreciation

RM

22,663396,642

1,377,731127,21461,837

1,986,087

5,646,608122,424

4,058,04252,202

Net hookvalue

RM

11,925,681404,806669,925

0389,276

13,389,688

1,099,468

17,320,504

Net bookvalue

RM

28,760674,571954,91385,969

498,443

2,242,656

6,610,149246,354496,001

0

Depreciationfor the year

RM

924,85758,537

215,71000

1,199,104

0

1,913,783

Depreciationfor the year

RM

2,57190,738

336,76942,63756,028

528,743

612,83736,87720,473

524

17,231,780 9,879,276 7,352,504 857,711

17

ANNUAL REPORTrimUalUMUnmaHmmalS

3. FIXED ASSETS (Continued)

AccumulatedCost DepreciationRM RM

Net book Depreciationvalue for the year

RM

WORK-IN-PROGRESS 7,185,627 0 7,185,627 0

28,646,150 11,865,363 16,780,787 1,386,454

Assets under financial lease with net book value estimated at RM257, 825 (1992: RM322, 281) areincluded as fixed assets of the Corporation.

Head Office building, Hotel and land allocated by the Federal Government were not taken into accountas the management's fixed assets as the value has not been ascertained by the government.

Land transfer to the Corporation by the government for the Head Office building, Hotel, Johor and Sarawakare stilt pending for approval.

4. STOCKS1993

RM1992

RM

Food and beveragesOther consumed materials

29,35170,665

100,016

36,87959,232

96,111

5. TRADE DEBTORS1993RM

1992RM

DebtorsProvision for doubtful debts

1,307,068(39,665)

1,267,403

1,156,507(51,425)

1,105,082

18

ANNUAL REPORT

6. LOANS AND ADVANCES FOR EMPLOYEES

Vehicle loanHousing loanComputer loanOther advances

1993RM

820,5012,311

68,1465,390

896,349

1992RM

797,8193,958

8,264

810,041

7. LEASE CREDITORS

Balance payable in the futureFuture tease financial interest

1993m

187,391(11,745)

175,646

1992RM

345,846(38,779)

307,067

The financing are as follows:Payable within 12 monthsPayable after 12 months

1993RM

146,70028,946

175,646

1992RM

131,421175,646

307,067

8. ACCUMULATED MANAGEMENT FUND

Balance on 1st JanuaryRevenue surplus over expenditureTransfer to the computer loan fund

Balance as at 31 December

1993

18,428,9583,876,826(300,000)

22,005,784

1992

14,101,2804,327,678

18,428,958

19

NOTES TO THE ACCOUNTSFOR THE YEAR ENDING 31 DECEMBER 1993

ro

9. DEVELOPMENT PROVIDENT FUNDHotel

Institute

RM

Additional Special ProjectHead Office Development of

Building Smalt ScaleIndustries

RM RM

1993Balance as at 1st JanuaryAdd: Provision from FederalGovernment

Less: Operating expenditureProfessionaland other servicesDepreciation of fixed assets

Balance as at 31st December 3,953,496 2,416,526

4,354,280

0

4,354,280

0400,784400,784

2,643,622

0

2,643,622

0227,096227,096

19,929

0

19,929

06,2566,256

Research andDevelopment

Project

RM

P. Pinang Productivity ManagementProject Video Information

Centre

RM

482,285 8,986,650

0 0

482,285 8,986,650

0 276,35914,699 398,00114,699 674,360

RM RM

J. BahruProject

RM

SarawakProject

RM

Total

RM

414,679

0

414,679

000

962,181

250,000

1,212,181

63,267152,268215,535

1,000,000

500,000

1,500,00

000

1,000,000

0

1,000,000

000

19,863,626

750,000

20,613,626

339,6261,199,1041,538,730

13,673 467,586 8,312,290 414,679 996,646 1,500,000 1,000,000 19,074,896

1992Balance at 1st JanuaryAdd: Grant from FederalGovernment

4,775,597

0

Less: Operating expenditureLoss from disposal of fixed assets 0Professional and other services 0Depreciation of fixed assets 421,317

421,317

2,941,214

04,775,597 2,941,214

70,4460

227,146____ 297,592

Balance as at 31st December 4,354,280 2,643,622

40,736

__040,736

00

20,80720,80719,929

532,112

___0532,112

8,786,000

300,0009,086,000

0 00 84,405

49,827 14,94549,827 99,350

482,285 8,986,650

564,000

0

0149,321___0149.321414,679

300,000

800,000

500,000

500,000

500,000

500,000

014,150

123.669137,819 0

18,939,659

2,100,000564,000 1,100,000 1,000,000 1,000,000 21,039,659

70,446247,876857,711

0 1,176,033

962,181 1,000,000 1,000,000 19,863,626

1I—i-H

ANNUAL REPORT

70. fHJHMl GOVERNMENT GRANT

Management's Expenditure Allocation in 1993 amounted to RM13,055,000 (1992: RM13,055,000) wasapproved and accepted from the Federal Government during the year.

11. TRAINING/CONSULTATION FEES

The fees were received from courses, training and consultations organized by the Corporation during theyear.

12. TAXATION

The National Productivity Corporation is exempted from income tax until the assessment year 2001. Dividendincome and development taxes are excluded from the exemption.

No provision is made in the accounts during the year because the Corporation has no taxable dividend.

13. CAPITAL COMMITMENT

1993 1992RM RM

Approved but not contracted 17,480,000 17,480,000Approved and contracted - 543,300

14. COMPARATIVE FIGURES

Certain comparative figures have been reclassified to conform with current years' presentation.

21