problem solving through 7qc tools training -...
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Cambridge Management Sdn Bhd (713267-P) No. 33-3A-1 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur
Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]
Website: www.cammgnt.com
Problem Solving Through 7QC Tools Training
Introduction The 7 QC Tools are simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Deming and Juran. In terms of importance, these are the most useful. Kaoru Ishikawa has stated that these 7 tools can be used to solve 95 percent of all problems. These tools have been the foundation of Japan's astonishing industrial resurgence after the Second World War Course Objective
Understand the fundamental principles of problem-solving
Impart a practical understanding and application of 7 QC Tools
Understand how to apply the 7 QC tools in the workplace
Equip participants to deploy efficient and effective data analysis an brainstorm solution.
Course Contents SECTION A INTRODUCTION TO QUALITY Section 1 What is Quality? Quality System and standards SECTION B PROCEDURES FOR PROBLEM SOLVING USING THE 7 QC TOOLS Section 2 Making use of data to increase productivity
Applying the 7 QC Tools towards problem-solving SECTION C TOOLS AND TECHNIQUES Section 3 Quality techniques Section 4 7 Basic Seven Quality Control techniques
1. Histograms
How to know and predict occurrence of defects
How to construct a Histogram
How to interpret various shapes of a distribution diagram 2. Pareto Charts
How to construct Pareto Diagrams
How to classify the defects and display using a Pareto Diagram
How to identify the problems in their order of severity 3. Check Sheet
When to Use a Check Sheet
How to construct Check Sheet 4. Scatter Diagrams
Cambridge Management Sdn Bhd (713267-P) No. 33-3A-1 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur
Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]
Website: www.cammgnt.com
Is there a way to find out a correlation between the cause and effect of a problem?
How to construct a Scatter Diagram
How to interpret the Scatter Diagrams 5. Control Charts
Why do defects occur?
Is it due to dispersion?
How to plot these dispersions over a period of time to determine the probable cause of dispersion
How to interpret whether a process is stable or not 6. Process Flow Charts
How to construct a Process Flow Chart
Considerations for constructing process flow charts
How to interpret process flow charts 7. Cause and Effect Diagrams (known as Fish-Bone Diagram)
How to construct Fishbone Diagram
How to generate all the probable causes for every defect
How to search out and organize all possible factors
Section 3 New techniques 1. Affinity Diagrams
How to construct Affinity Diagrams
Advantages of Affinity Diagrams 2. Relations Diagrams
How to construct Relations Diagrams
Advantages of Relations Diagrams 3. Tree Diagrams (known Systematic diagrams or Dendrograms)
How to construct Tree Diagrams
Advantages of Tree Diagrams 4. Matrix Diagrams
How to construct Matrix Diagrams
Advantages of Matrix Diagrams 5. Arrow Diagrams
How to construct Arrow Diagrams
Advantages of Arrow Diagrams 6. Process Decision Program Charts (PDPC’s)
How to construct PDPC’
Advantages of PDPC 7. Matrix Data Analysis
How to construct Matrix Data Analysis
Advantages of Matrix Data Analysis
Cambridge Management Sdn Bhd (713267-P) No. 33-3A-1 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur
Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]
Website: www.cammgnt.com
Course Timetable Day 1 (8 hours)
Time Subject
0900 Introduction & Timetable
0915 Section 1
What is Quality?
Quality System and standards
1015 Tea Break
1030 Section 2
Making use of data to increase productivity
Applying the 7 QC Tools towards problem-solving Section 3
Quality techniques
1200 Lunch break
1300 Section 4 7 Basic Seven Quality Control techniques
1. Histograms
How to know and predict occurrence of defects
How to construct a Histogram
How to interpret various shapes of a distribution diagram
2. Pareto Charts
How to construct Pareto Diagrams
How to classify the defects and display using a Pareto Diagram
How to identify the problems in their order of severity
1500 Tea Break
1515 3. Check Sheet
When to Use a Check Sheet
How to construct Check Sheet
1700 End Day 1
Cambridge Management Sdn Bhd (713267-P) No. 33-3A-1 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur
Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]
Website: www.cammgnt.com
Day 2 (8 hours)
Time Subject
0900 4. Scatter Diagrams
Is there a way to find out a correlation between the cause and effect of a problem?
How to construct a Scatter Diagram
How to interpret the Scatter Diagrams
1015 Tea Break
1030 5. Control Charts
Why do defects occur?
Is it due to dispersion?
How to plot these dispersions over a period of time to determine the probable cause of dispersion
How to interpret whether a process is stable or not 6. Process Flow Charts
How to construct a Process Flow Chart
Considerations for constructing process flow charts
How to interpret process flow charts
1200 Lunch break
1300 7. Cause and Effect Diagrams (known as Fish-Bone Diagram)
How to construct Fishbone Diagram
How to generate all the probable causes for every defect
How to search out and organize all possible factors
1500 Tea Break
1515 New techniques 1. Affinity Diagrams
How to construct Affinity Diagrams
Advantages of Affinity Diagrams
1700 End Day 2
Cambridge Management Sdn Bhd (713267-P) No. 33-3A-1 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur
Tel: 03-62415211 / 016-226 4799 Fax: 03-6259 5455 Email:[email protected] / [email protected]
Website: www.cammgnt.com
Day 3 (8 hours)
Time Subject
0900 2. Relations Diagrams
How to construct Relations Diagrams
Advantages of Relations Diagrams
1015 Tea Break
1030 3. Tree Diagrams (known Systematic diagrams or Dendrograms)
How to construct Tree Diagrams
Advantages of Tree Diagrams
4. Matrix Diagrams
How to construct Matrix Diagrams
Advantages of Matrix Diagrams
1200 Lunch break
1300 5. Arrow Diagrams
How to construct Arrow Diagrams
Advantages of Arrow Diagrams
6. Process Decision Program Charts (PDPC’s)
How to construct PDPC’
Advantages of PDPC
1500 Tea Break
1515 7. Matrix Data Analysis
How to construct Matrix Data Analysis
Advantages of Matrix Data Analysis
1700 End Day 3
For Whom This course is designed for management staff empowers to improve the organization performances by using appropriate data and analysis tools. Duration: 3 days