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Know More About Maslow Trainers & Consultants Sdn BhdTRANSCRIPT
C O R P O R A T E P R O F I L Ew w w . m t c a s e a n . c o m
Maslow Trainers and Consultants Sdn. Bhd.
Coporate O�ce (Operation Hub) :Suite No. 57, Jalan Anggerik Vanilla AB31/AB,Kota Kemuning, 40460, Shah Alam, Selangor Darul Ehsan, Malaysia
Training:Phone : +603 5121 3251 Fax : +603 5121 0291Email : [email protected]
Consultancy:Phone : +603 5122 6252Fax : +603 5121 0291Email : [email protected]
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by any means, electronic, mechanical, photo-copying, recording or otherwise, except brief extracts for the purpose of review, without the written permission of Maslow Trainers & Consultants.
Data Produced is up to 2014. All Rights Reserved.
Training
Consultancy
Advisory
Maslow Trainers & Consultants Sdn. Bhd.
Maslow Trainers & Consultants Sdn. Bhd. is an Advisory, Consultancy & Training firm. An initiative undertaken by Dr. Siraj Khan in 1998 associated with a group of professionals from various countries mainly from Malaysia, Japan, Middle East and European countries with the sole objective to achieve Excellence in Organizational Performance and promote HR Development. Maslow has an extensive experience in developing and implement-ing concepts of business excellence for multitude of industries. Maslow has led many firms to success & high altitude of business excellence by provid-ing executable solutions to overcome the obstacles on their journey.
Maslow is more than just a consultancy firm; it is a one-stop solution center for all business purposes. We define ourselves as a Knowledge-Based Organization exploring new frontiers to provide Professional & Exceptional service in all contingencies. An organization of ONLY QUALITY PEOPLE [OQP] driven by a mindset to continuously seek new knowledge & skills in order to provide excellent service at all times to our valued clients.
At Maslow, we don’t just do the job, in fact we do it right. With a very strong cliental base including giant MNCs and GLCs as a testament to our reliability & creditability; with a proven track record of over a decade, we offer you only quality solutions to help you reach your strategic business objectives.
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“Inventories can be managed but people must be led.”Henry Ford
YOUR PARTNER IN DEVELOPING BUSINESS & PEOPLE
The journey of Maslowin the last decade
“High expectations are the key to everything.”Sam Walton Formation of Maslow Training Center
Awarded by PSMB as HRDF training providerFormation of Maslow Consultancy Division
Affiliation with UKAP, UK as an approved Learning Centre for Malaysian ManagersAppointed as Quality Management Consultant by MPC Upgrade of PSMB Class - C to B categoryBeing appointed as Post Malaysia official training providerPenetration into Middle East Market, office in Dubai
Penetration of Consultancy Business into Japan Market Office in Tokyo and Signing MOU with HIRAYAMA Corporation for TPS ProjectBeing appointed as Telekom(TM) Malaysia official training provider
Introduction of HoRenSo DVD and HR TOUCH concept
Being appointed as official Marketing Associate & IPD-OUM’s approved Learning Centre of OPEN UNIVERSITY Upgrade of PSMB Class - B to A category
Establishment of Maslow Excellent Learning Centre (MELC) and Maslow HouseListed among top 100 training companies in Asia by TrainingIndustry.comAffiliation with CIDB and MEF
20092010
2008200720061998
2011
20132014
2012
Awarded HR Excellence AwardAwarded SME Recognition Award [SMERA] Awarded SME 100 Award Sponsored RM 200K for CSR project in affiliation with STAR newspaper
Maslow KL Office Opening Being featured at STAR Newspaper as fast-moving SMEAffiliation with AIESEC, the world's premiere student-run international organizationBeing appointed as Petronas official training provider
Establishment of Business Development UnitEstablishment of Maslow International Business UnitThe Star Business Awards (SOBA)
Dr. Siraj Khan - Managing Director
Recession Business SuccessRequires Proper Strategic Thinking
SME100 Fast Moving Companies 2013
SMERising StarAward2013
Human ResourcesExcellence Awards2013
2014
Developm
ent
SME 100 Award SMERA Award HR Excellence Award
2013
Awards
2012
Rebranding
2011
Expansion
2010
A�
liation
2009
2nd PhaseG
rowth
2006 to2008
Establishment
1998
Formation
2015
3rd Phase Grow
th
2015 3rd Phase of GrowthNew Branch Office in KL & Overseas
The Star Business Award 2014 (SOBA)
The Star Business Awards
2007
PSMB ATP0930 REG. NO: CR0121
To Provide Professional and Exceptional Services in the Area of Advisory, Consultancy & Training (ACT).
To be a Knowledge Based Organization Driven to Explore New Frontiers.
To be an Organization Devoted to Quality Oriented Mindset, which is Stringently Practiced to Provide Quality Work at All Times.
Continuously Seeking New Knowledge & Skills and Sharing It with Customers in a Timely and Systematic Approach.
Sharing of Wealth with Employees, Associates and Shareholders.
MOF: 357-02056605
Company Vision
Company Mission
Company Key Values Integrity Focused Speedy Action Diligent Execution
Official Partners
To be a leading Advisory, Consultancy and Training (ACT) Company, in Malaysia as well as South East Asia (SEA) Region.
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MALASIA PRODUCTIVITY CORPORATION
J A P A N
PEMBANGUNAN SUMBER MANUSIA BERHAD
1. Respect Each Other
2. Trust Each Other 3. Lead by Example4. Self Verification
5. Team Synergy
6. Foresight Thinking7. Professionalism at all times8. Continuous Learning Culture
9. Practice HORENSO Culture10. Cultivate Togetherness
MASLOW’s 10 DNA
“Your time is limited, so don’t waste it l iving someone else’s life.”
Steve Jobs
UNITED KINGDOM ASSOCIATION OF PROFESSIONALS
Endorsements
Top Training Companies
TrainingIndustry.com
Outsourcing
2011
Message from CEO
Advisory Solutions
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“To lead people, walk behind them.” Lao Tzu
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Maslow’s Advisory division has over 20 foreign direct investment portfolios under its belt. Established in 1998 to provide multitude of services in the area of corporate advisory, business / tactical consultancy and government related solutions. Over the period we have developed strong relationship bond & network with various government agencies such as MIDA, Selangor State Investment Center, and other Federal and State Authorities. With a highly noticeable presence all over the country, we are able to serve our clients more efficiently & effectively.
Up to date, we have successfully provided advisory and consultancy services to manufacturing, hospitality, FMCG and banking sector with prominent involvement of Foreign Direct Investment from various countries, including world class players like Japan and USA. The main scope of this division revolves around business set-up and post investment activities.
Throughout the decade, we have strived to provide solutions to our clients to ensure business goals and perspectives are smoothly achieved while the developments of people are also prioritized in order to elevate the business outlook to greater heights.
Maslow’s advisory division, your one-stop solution for new Investment and Re-investment programs.
Our pre and post-investment solutions are second to none, with the best information source platform in market; we form a strategic partnership with our clients to facilitate investments successfully in timely and predictable manner across all sectors and businesses.
About UsAdvisory
ONE STOP SOLUTION FOR YOUR NEW & EXISTING BUSINESS STRATEGY IN
MALAYSIA
TradingSector
ManufacturingSector
ServicesSector
Business Licenses
LandSearch
MarketResearch &
Development
DesignBusiness Manual
Financial Structure, Taxation &Tranfers Pricing
HR Solution1. Talent Search2. ManpowerManagement
Investment Incentives
Govt.CertificationLicense &PermitsIPC, RDC,
WRT STATUS
ExpatriatePositions
ONE STOP SOLUTION FOR YOUR NEW & EXISTING BUSINESS STRATEGY IN MALAYSIA
Transfer
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Ministry and Government Agencies Related to Our Solutions
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Consultancy Solutions
“All our dreams can come true if we have the courage to pursue them.” Walt Disney
Immigration Department Malaysia
Ministry of Human Resources Lembaga Hasil Dalam Negeri Malaysia (LHDN)
Selangor Land and Mines O�ce (PTGS)
Majlis Perbandaran Shah Alam (All Local Town Councils)
Pejabat Tanah & Galian Negeri Sembilan
Ministry of Domestic Trade, Cooperative and Consumerism (KPDNKK)
Ministry of Home A�airs
Companies Commission of Malaysia
Ministry of Finance
Fire and Rescue Department of Malaysia
Department of Occupational Safety and Health (DOSH)
Malaysian Investment Development Authority
Department of Environment Malaysia
GAS Malaysia
Ministry of International Trade & Industry
Royal Malaysian Customs Department
PROFESSIONAL ASSOCIATION
Selangor State Investment Centre
Tenaga Nasional Berhad
JAKIM
Halal Development Corporation
Maslow is a leader in the �eld of providing in-company consultancy services for the last decade. We pride ourselves on our ability to analyze, design, plan, deliver and execute high-quality consultancy projects, backed by strong support services not often found with most independent consultants. We recognize that success in any consultancy projects means obtaining long-term results that will be re�ected in improved performance, productivity & pro�tability. Maslow has developed its consulting strategies and resources to help its clients achieve their objectives in the best possible way. Every client is di�erent and it is crucial to research clients’ needs before any design and development.
Our Strategic Business Solutions are categorized into 3 main categories :
We undertake consulting assignments with speci�c objectives and measurements that result in direct contribution to our clients' corporate performance and pro�tability.We will enter into collaborative relationship with our clients whereby the responsibility is shared and our blended knowledge transferred to our clients in a change agent relationship. Relationship and knowledge sharing building will be the core value of our success.
Consultancy
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About Us
Strategic BusinessSolutions
Your Success, Our Commitment
Best Human Practices
Best Leadership
Practices
Best Operational
Practices
Intergrated Solution for Your Operational Excellence and HR Best Practices Our Strengths:
• Principal credibility• Research Analysis • Quality Consultants • Result focused Strategies • Wide Range of Consultancy Solutions • Reliable & responsive service at all times• Industry speci�c SME
HR as Strategic PartnerIn today’s organizations, to guarantee their viability and ability to contribute, HR managers need to think of themselves as strategic partners. In this role, the HR person contributes to the development of and the accomplishment of the organization-wide business plan and objectives.
This strategic partnership impacts HR services such as the design of work positions; hiring; reward, recognition and strategic pay; performance development and appraisal systems; career and succession planning; and employee development. When HR professionals are aligned with the business, the personnel component of the organization is thought about as a strategic contributor to business success.
Maslow’s BHP empowers its clients to adapt and meet the challenges in this dynamic environment where only change is constant. With our solutions you will be able to align the Human resource with the strategic goals and objectives at your organization.
The Changing Human Resources Role
The role of the HR professional is changing to �t the needs
of today's modern, fast-changing organizations. They are
developing systems and processes within the organization
that address the strategic needs of the business. So, what
was once the task of hiring employees is now the process of
team-based hiring of the best possible talented employees
who are recruited via methods that range from employee
referrals to social media sourcing. These employees are also
congruent with the company's culture. This is quite a
di�erent journey, one that continues to evolve.
Human Resource is one of the least understood, measured and analyzed investments.
Human Resource = Employees’ Knowledge + Skills + Experience + Initiative
Human capital has economic value to �rms - it directly impacts upon organiza-tional productivity and pro�tability. Currently, many companies recognize the growing importance of their human resources, but few are conceptualizing them in Strategic terms—in ways to gain a competitive advantage. As a result, many companies forego the opportunity to seize competitive advantage through human resource practice initiatives. The end results of these initiatives have signi�cant implications for both corporate strategy and human resource management.
BEST HUMAN PRACTICES
OPERATIONAL HR CONSULTATION
Human Resource & Industrial Relations ConsultancyLooking for the right Operational Human Resource and Industrial Relations Solution that suits the needs of your fast-paced organization? Your search ends at MASLOW! A ONE-STOP SOLUTION CENTER with the ability to provide an independent or interim professional consultancy ranging from enhancing HR policies, HR audit to managing retrenchment and even union issues. We are committed to serve you better with our team of subject matter experts who has been in the industry for over 20 years.
Let us assist you in taking your business to the next levelThe HR+IR services o�ered by Maslow are designed to cater various sizes of organization from all industrial verticals and working cultures. With our wide experience in people management and industrial development, we always practice diligence and precision in ful�lling your needs.
Any talent manager, CEO or board member will attest to the fact that building critical Talent Pipeline is one of the main challenges facing corpora-tions today and that the cost of suboptimal hiring practices and decisions are exorbitant and growing.
STRATEGIC TALENT MANAGEMENT
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Why do companies need to make this investment? The equation is quite simple: Successful Talent Pipeline leads eventually to successful hiring The right person is in the right place at the right timeEnhanced employee productivity Direct impact on Organizational Pro�tability
Maslow provides blended talent management strategies which act as the key to inciting your workforce to greatness and to align your talent manage-ment with company’s strategy, de�ne consistent leadership criteria across all functional areas, and identify speci�c competencies (analytical, technical, education, experience) to cultivate for continuing growth.
Our Strategic Talent Management Suite allows you to achieve the 5 Rights essential for any organization:
Review & Enhance HR Policy & ProceduresCompany’s Rules & RegulationHR Audit Design & Develop Company HandbookPerformance Management o Concept o Report o Best PracticesHuman Resource Development o Promotion Exercise o Career advancement policies o Training AdministrationEmployee Pro�ling Job AnalysisCompensation and Bene�ts o Salary Administration/Restructuring o Managing Annual Increment o Monetary or Non-Monetary Bene�ts
Operational Human Resource Solution
Developing & Enforcing Disciplinary Policy & Procedure Conduct & Coach Domestic InquiryHandling Dismissal Case Conciliation Meetings Setting up Joint Consultative Council Collective Agreement Collective Bargaining Techniques Union Issues Managing Lay-o�, VSS & Retrenchment
Industrial Relations Issue (IR)
RIGHT SHAPE Identify duplication and
inefficiency to establish the right balance of admin to professionals, juniors to seniors, experienced
staff to new hires.
RIGHT SIZEEnsure you have the right number
of people in the right roles spending right amount of time achieving the given outcomes.
RIGHT PLACE Ensure the required staff resources are available in the right location to
meet the current and future workload.
RIGHT SKILLS Assess the gaps in the competencies and skills that will be needed to meet
current and future goals and challenges.
RIGHT COST
Align Individual Goals with Corporate StrategyCreate Highly-Skilled Internal Talent PoolsBreak down Information Silos and Develop CollaborationCreate a Pay-for-Performance CultureRealize ROI on Top TalentReduce Employee Turnover
We ProvideCompetency-based AssessmentCompetency AlignmentCompetency Framework Development
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With Our Solutions You Can PerformanceManagement
CompetencyManagement
OptimalWorkforce
TalentAcquisition &
Retention
OrganizationCoaching &Leadership
Enhancement
RewardManagement
OrganizationLearning &
Development
Why Maslow?
• Competency-based assessment process• Flexible and dynamic capabilities• Industry-specific SMEs & Assessment tools
COMPETENCY MANAGEMENT
Do you know what skills and competencies are required in your organization to support your company's future strategy?Do you know what skills and competencies exist in your organization? And will these support your company's future strategy?
Maslow’s Competency-based approach helps you to identify the competencies required by your company to sustain a consistent growth and secure future. We help you develop people with these skills, quali�cations, knowledge and personal qualities. You can also plan their development and education with your organiza-tion’s goals in mind.
PERFORMANCE MANAGEMENT& IMPROVEMENT
Our Performance Management Suite will help you to:
Clearly de�ne performance targets / goals across the key aspects of service delivery, including management of resources (personnel, infrastructure), customer service and �nancial viabilityVisualize a comprehensive picture of the organization’s progress towards achieving its performance targets / goalsProvide an early indication of emerging issues / cost pressures that may require remedial actionIndicate where there is potential to improve the cost e�ectiveness of services through comparison with other organizations
‘AT MASLOW, WE PARTNER WITH YOU TO CREATE TALENT FROM ZERO TO HERO’
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Maslow’s Organization Learning & Development team specializes in corporate psychology and organizational health. Our experts are skilled in developing customized strategies for improving organizational performance, and adapting to challenges and issues speci�c to the workplace of your organization.
Maslow o�ers a full range of organization development services from custom-ized programs focused on developing speci�c skills to organization-wide change initiatives, including:
ORGANIZATION LEARNING & DEVELOPMENT
Organizational and Team AssessmentWorkforce and Succession PlanningTeam BuildingCon�ict Resolution and MediationCareer and Life PlanningTraining Need Analysis
Our Subject Matter Experts have worked with a variety of clients from private and goverment sector in all industrial verticals. With such an extensive experience in serving in multiple industries, Maslow has the right expertise your organization needs.
Our mission is to educate, equip, and inspire Leaders and Managers to improve their performance and achieve results.
Our approach is simple. “Assess. Aim. Align. Account. Achieve.”
We begin with assessment. “Where are you? What are your strengths, challenges, and opportunities?” Next we ask, “Where would you like to go?” or “What would you like to accomplish?” Once our client’s aim is clear, we help them align their activities, performance, and behavior to reach their goal. Next we help them develop and implement an action plan and provide accountability or follow-up. Finally, we help them celebrate their achievements. We guide them toward their desired outcomes and results!
EXECUTIVE COACHING & LEADERSHIP DEVELOPMENT
While all four processes have their place, they are not implemented separately, but rather in concert. The four pillars need to be in harmony with each other. As the diagram above shows, when one or more of them is too strong, the organization falls out of balance.
Failure toVisualize &
Create
E�ciency
Conceptual
Structurerather than
balance
Interpersonal
E�ectiveness
E�ciencyOverrrides
E�ectiveness
Over-Supervision
Leadership
ControlCommand
Management
Become "proactive" versus "reactive". Fill your critical talent management needs and address company and industry changes promptly;Improve your recruiting process by placing the right �lters to pull in only high-quality candidates holding uniquely valued company or industry compe-tencies.
Maslow helps you to “look around the corners” and identify the talent segments that will be crucial to your organization’s future. We install unconventional, aggressive methods of sourcing, branding, and screening to surgically target and hire that talent. We help you to �nd the right talent for your organization.
TALENT ACQUISITION & RETENTION
Maslow believes in a well-designed reward philosophy that supports the organiza-tion’s strategic plan and initiatives, business goals, competitive outlook, operating objectives, and compensation strategies.As such, our reward philosophy seeks to:
REWARD MANAGEMENT
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A reward program that is too generous can erode the bottom line. Being under market will prevent you from having the talent necessary to grow and sustain your business.Every rewarding strategy that Maslow develops is designed to match the client's business objectives and industry. We understand how organizations change and facilitate that change with strategies that smooth the transition from where you are to where you want to be.
Identify how the pay programs and strategies support the organization’s business strategy, competitive outlook, operating objectives and human capital needs.
Attract people to join the organization.
Motivate employees to perform at the best of their competencies, abilities and skill sets.
Retain key talent and reward high-per-forming employees.
De�ne the competitive market position of the organization in relation to base pay, variable compensation and bene�ts opportunities.
De�ne how the organization plans to pay and reward competitively, based on business conditions, competition and ability to pay.
Maslow BOP provides valuable advice for its clients to reduce their overall operating costs, increase operational e�ciency, and achieve operational excellence. Maslow’s operational solution can help your organization achieve its business goals, improve overall business operations, and proactively respond to technical and business transformation requirements. Maslow o�ers its clients accurate solutions to address their daily business needs on:
Increased revenue: systematically improve operations' management e�ciency, e�ectively support their objectives of operation management, and reach attainable growth targets, by improving their processes and reducing their operating costs.Enhanced user experience: improve customer interfacing activities, such as distribution channels and customer care activities.Improved operational e�ciency: E�ciency is one of the key topics involved in operational consulting. Maslow's proven practices and years of experience in this �eld has earned itself a reputation among industry insiders that when a client selects Maslow to help boost their business operations, they are bound to see signi�cant pro�t earnings.
BEST OPERATIONAL PRACTICES
With Business Process Reengineering, Maslow involves itself in redesigning of core business processes to achieve dramatic improvements in productivity, cycle times and quality. Maslow starts o� with a blank sheet of paper and rethinks the existing processes of clients to deliver more value to their customers.
Through Business Process Reengineering, You can:
• Reduce costs and cycle time. • Improve quality. • Refocusing company values on customer needs• Redesigning core processes to enable improvements• Reorganizing a business into cross-functional teams with end-to-end responsibility for a process• Rethinking basic organizational and people issues• Improving business processes across the organization
BUSINESS PROCESS RE-ENGINEERING
TOS 2020, a new revolution in Operating solution, incorporates a wide range of consultancy services focusing your organization’s productivity and e�ciency while reducing the cost to achieve maximum pro�tability. At Maslow we have always believed in providing a comprehensive set of consultation which is carefully designed and implemented by our professionals to cater various sectors of Operating organizations through our winning formula of 4P- Product, Process, People and Performance.By integrating the formula of 4P, we believe that your organization will gain the key competitive advantage to strive and excel in this ever growing world of industrialization.
TOTAL OPERATION SOLUTION (TOS 2020)
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Maslow provides strategic direction through designing & developing:
1) Vision, Mission 2) Strategic Objectives 3) Core Values 4) Critical Success Factors 5) 3 or 5 years roadmap
With Primary focus on 4 P + 1 P, Maslow Leads its clients to their desired goals.
Product
Performance Pro�t Process
People
Maslow’s Certi�cation of Management System incorporates a wide range of consultancy services focusing on quality and environment management system to increase your organization’s productivity and e�ciency while reducing the cost to achieve maximum pro�tability.
CERTIFICATION OF MANAGEMENT SYSTEM (CMS)
Quality Management System (QMS)ISO 9001:2008 Design & BuildGood Manufacturing Practice (GMP)OHSAS 18001ISO 18001 And ISO 14001 IntegrationTS 16949/VDA 6.3Hazard Analysis and Critical Control PointsHalal Certi�cationHalal Consultancy & Training
Environment Management System (EMS)ISO 14001Department of Environment (DOE) Related IssuesChemical Hazard Risk Assessment (CHRA)Occupational Safety and Health Act (OSHA)Noise Monitoring
Yield & Efficiency Improvements
Our TOS 2020 Solutions:
Conduct Management Audit on the Entire Business Process.Compile and Recommend Thorough Comprehensive Improvement ReportsOn Job Training for All Level of Management Sta�s
Six Sigma StrategyGreen Belt And Black Belt TrainingProcess assessmentSix Sigma for Top Management
Operation ManagementDesign Monthly A4 & A3 Management ReportDesign Quarterly Performance ReportsLinkage Performance to Key Performance Indexes (KPI)
Strategic ManagementBuilding Company Vision and MissionDesign and Develop Company Road MapDesign a Workable Business Plan Revamp Business Process Management System
Lean ManagementLean Management Tools and Methodology
Project ManagementLeading a Project TeamManaging a Successful Project
Quality ManagementConduct Process Audit based on VDA 6.3 StandardDeploying Best Quality Assurance System
BEST LEADERSHIP PRACTICES
Organizations usually de�ne a Strategic Direction that can be seen as the organization's roadmap. With the strategic direction, the organization knows which its objectives are, how they will be accomplished, what resources are required and creates a general scheme of how the organization must work.
Organizations have to de�ne a clear strategic direction that takes into account a 360° Vision where every single area has a saying: top management, marketing, sales, �nancial, human resources, logistics and all other areas.
DESIGN & DEVELOP STRATEGIC DIRECTION
Many people consider leadership to be an art, and many consider management to be a science. Maslow’s Best Leadership Practices is a blending of the art and the science in order to give a company direction.
Every company is di�erent, and Maslow’s BLP recognizes that and turns it into an advantage; by providing e�ective guidance, instilling leadership development at all levels and proactive personnel management for a company to reach its goals.
3 main components of best leadership practices:
Maslow’s change management solutions range from consultation to conducting comprehensive organization-wide assessments, including designing, administer-ing, analyzing, reporting, and providing best practice recommendations to implement changes. Maslow carefully considers the realities of each client’s infrastructure, organizational support, timeframe, and budget, in crafting a solution. Maslow’s experts provide the following services:
• Creating systems and interventions tailored to meet employee and customer needs in a changing environment
• Providing leadership training and coaching to support change
• Conducting change readiness assessments and training to ease change impact
• Conducting team building sessions to build and maintain positive and productive relationships
• Developing communication plans
• Assessing the impact of change
• Developing a resilient sta�
• Empowering organizations by building internal change management capabilities
CHANGE MANAGEMENT
An unhealthy work place culture leads to low productivity, increased absentee-ism and low morale. If left untreated, tension between individual employees and groups inside of your organization has the potential to cause signi�cant damage, even negligent lawsuits. Our real-time mapping tools identify and monitor hot-spots before they have the chance to cause signi�cant harm.
Our tool doesn’t act just as a Fault �nder; we can track and measure the success of introduced programs and the impact they are having on your business. Diagnostic tools can be tailored to accurately identify trouble spots or map the success of management strategies.
Why do you need Culture Diagnosis?
Enhance the existing operations of a business by doing more with less.Early warning system to �x small problems before they become big onesA quick, accurate and anonymous way to continuously monitor your businessEnables e�ective and meaningful conversations about di�cult topicsProvides a map for continued success.
3 Clients153 man-hrs
CONSULTANCY DIVISION TRACK RECORDIN THE LAST DECADE
1 Project
84 Clients 3257 man-hrs
456 Projects
Long Term Projects Client Base Since 2006
Short-Term Projects Completed Since 2006
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2014
2006 2014
2006
Consultation Designing
Administering
AnalyzingReporting
Cond
uctin
g
ORGANIZATION CULTURE DIAGNOSIS & DEVELOPMENT
CORE
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We live in a litigious society. Protecting yourself, your business and your employees with correct and up-to-date Human Resource policies and practices is critical to minimizing risk and maximizing productivity. With an easy-to-use HR Solution Portal, you can save both time and money by accessing a comprehensive suite of online HR tools, solutions and guidance to help avoid problems, costly hiring mistakes, and even litigation.
Any size of business owners. Even if you have only one employee - you are subject to a range of employment and labor laws. Knowing and maintaining compliance with all aspects of HR law is di�cult at best, which is why a Web-based HR solution can be a valuable, convenient and cost-e�ective asset. By being proactive about HR issues, you can avoid many common pitfalls and legal problems.
1. Protect yourself, your business and your employees with correct and up-to-date Human Resource and Industrial Relations policies and practices while minimizing risk and maximizing productivity.
2 . Improve your knowledge by:a. Having access to updated HR Modulesb. Having access to important HR and IR case studiesc. Having access to latest news and crucial information on HR and IR
Why do you need HR Touch?
The Core Features
Who can use HR Touch?
The Benefits of HR Touch7 comprehensive HRM modules to give you a crash course on the important information and best practices on common HR and IR issues in Malaysia.
Up-to-date information regarding HR news, trends, legal updates and changes.
Professional networking medium to connect all practitioners under one common platform.
Latest business information and insights on FDI and DDI activities.
E-consultancy services, providing 8 hours/ 5 days support on routine enquiries.
Hundreds of template HR forms and checklists to support routine HR obligations and functions
Access to current IR compliance information and case studies.
ii
HR formsHR forms
3 . Save your time and increase productivity by:a. Having direct access to Industry Standard Forms, Sample Documents and Checklists b. Clarifying your doubts immediately with our E- consultants, providing professional and knowledgeable assistance 8 hours/5 days
4 . Save your money by:a. Avoiding costly hiring, termination and other procedural mistakesb. Avoiding common pitfalls and legal mattersc. Having a pro-active and highly e�ective HR department
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“Formal education will make you a living self-education will make you a fortune.”
Jim Rohn
HR TOUCH
HR TOUCH is a web-based portal designed to provide fast and comprehensive solutions related to HR and IR best practices.
HR TOUCH is engineered by a group of professional practitioners from the HR and IR industry with over 30 years of experience.
HR TOUCH is an information, resources and education portal that provides comprehen-sive HR/IR modules, case studies, unlimited downloads and latest news pertaining to the HR industry.
HR TOUCH is an interactive portal that provides 8/5 e-consultancy services and networking platform, �rst of its kind in Malaysia.
What is HR Touch?
HR TOUCHHolistic E-Solution for HR Administration & Education
About Us
Our Strengths:
• Flexible and dynamic capabilities • Custom designed / Tailored programs• Quality Trainers • 360˚ focus • Responsive & Attentive • Unique & Objective-oriented programs
Maslow is a leader in the �eld of providing training programs for the last decade. We pride ourselves on our ability to design and deliver high quality training programs, backed by strong support services and dynamic inter-support between business consulting and training division. We recognize that success in any training program means obtaining long-term results that will be re�ected in improved performance, productivity & pro�tability. Maslow has developed its training strategies and resources to help its clients achieve their objectives in the best possible way. Every client is di�erent, and it is crucial to identify client’s needs before any design and development.
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Drive AltitudeLead The Team Through People (LTTTP)Charting Company Direction: Corporate Planning and Strategic ManagementCommunication for Leaders (NLP)Developing Business Acumen SkillsDrive Altitude -through- Change and Transition Management Enhancing Managerial Performance Facilities ManagementGrown-up Leadership Knowledge Management & Knowledge TransferLeadership Pipeline Leadership, Trust and Teambuilding EssentialsPeople Management and Development Performance ManagementPerformance Measurement: Key Performance Indicators (KPIs)Practical Coaching for ManagersProblem Solving and Decision MakingStrategic ThinkingTalent Management The Power of Creative Leadership Transformational Leadership360® Leadership
LEADERSHIP DEVELOPMENT PROGRAMS1.
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SOFT SKILLS
Training Solutions
“You are a masterpiece and it can’t ever be mass produced, Be the best version of yourself-not someone else”
Dr. Reza AbrahamAssociate Director
Training Solutions
Benchmarking for Competitive AdvantageCoaching and Mentoring SkillsE�ective Negotiation Skills Using NLPE�ective Time ManagementEmotional Intelligence at WorkEnhancing Your Creative Thinking and Problem Solving SkillsEssential Management SkillsExecutive Development Program Managerial Development Program Risk Management
E�ective Supervisory Management Skills(Supervising for Excellence)E�ective Delegation for Supervisors Motivating Executives for Higher ProductivityImproving Teamworks among Supervisors and Team Seven Leadership Skills of Highly E�ective SupervisorsSupervisory Time Management
Ho-Ren-So (Mastering the Art of Organization Communication System)Ho-Ren-So 2 (Mastering the Art of Connecting and In�uencing Others)The Law of Attraction Business Communication Business Etiquette: Gaining the Extra EdgeBusiness Report Writing Dare to Speak E�ective Business WritingE�ective Communication Skills at the WorkplaceHandling Di�cult CustomersInterpersonal Skills and Positive Working AttitudeManaging Conventional Records and Files E�ectivelyPublic Speaking & Presentation Skills (Steve Jobs Model)Sound Right, Speak Right!Successful Business PresentationsTelephone Techniques & Courtesies The Minutes Taker
MANAGERIALAND EXECUTIVEDEVELOPMENT PROGRAMS
SUPERVISORY DEVELOPMENT PROGRAMS
COMMUNICATION ANDHUMAN RELATIONSTRAINING PROGRAMS
SOFT SKILLS31
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
1.
2.3.4.5.6.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
Customer Care Program for Front Line Sta� Customer Relationship Management (CRM)Customer Service ExcellenceHospitality Impressive Customer Service Skills
1. Introduction to NLP 2. NLP for Managers 3. NLP for Sales Team 4. NLP for Purchasing Team 5. NLP for HR team (Interviewing Techniques)6. NLP for Safety Team (Incident Investigation)
Cost E�ective Marketing TechniquesHow to Draft a Marketing PlanKey Account ManagementLeading Your Sales Team for SuccessNegotiation to Win SalesPersonal Selling WorkshopQuantum Selling and In�uencing Skills Sales and Marketing Eagle Sales EagleSales Management- Getting the Most from Sales TeamSales Motivation Selling in Tough TimesSocial Media Marketing for corporate SMEsSocial Media Marketing for employee engagementTarget Achieving Business-to-Business Marketing PlanningTele-marketing Techniques The Art of Selling: Marketing & Sales ManagementThe Dynamics of Distributor Management
SOFT SKILLS
CUSTOMER SERVICE PROGRAMS
NEURO-LINGUISTIC PROGRAMMING
SALES ANDMARKETING PROGRAMS
EVENT MANAGEMENTPROGRAMS
1. 2. 3. 4. 5.
1. Family Day2. Inbound Activities (Mind Games Managerial Games & Motivational Workshops, adventure & action learning approaches)3. Management retreat4. Outbound Activities (Qi Gong Exercise, Tele match, Treasure Hunt, Jungle Trekking Flying Fox, Repelling, Kayaking Obstacle & Water Rafting)
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.
Bahasa Malaysia for ExpatriatesBasic English for non- English Speaking ExpatriatesEnglish Language for Business CommunicationEssential Easy English for Supervisors and Workers Japanese CourseMandarin CourseSpeak Right! – English Pronunciation ProgramThe English Express I – Basic English ProgramThe English Express II – Intermediate English ProgramThe English Express III – Advanced English Program
Business AcumenFinance for Non- Finance Executives Finance for Non-Financial ManagersFinancial Management for Decision makersHow to Prepare and Maintain Full Set of AccountsInternal Cost ControlInternational Business ManagementInterpretation of Financial Statements for Non-Finance ManagersManagement Accounting for Non- Financial ManagersPrinciples of Deferred TaxationSkill Enhancement of Accounting sta�
HUMAN RESOURCE DEVELOPMENT AND INDUSTRIAL RELATIONS PROGRAMS Domestic Enquiry Procedures E�ective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry E�ective Interviewing Skills E�ective Performance Appraisal towards Excellence Employment Act 1955 Local Labor Legislation Managing Absenteeism at the Workplace Managing Dismissal Due to Sexual Harassment Manpower Planning, Recruitment and Selection Personnel ManagementPractical Aspects of Human Resource ManagementSexual Harassment at WorkplaceThe Legal and Practical Aspects of Drafting Employment Contracts,HR Letters and DocumentsUnderstanding Application of Labor LawUpdates on Court Decisions A�ecting Employment & Industrial Law Issues
LANGUAGE PROGRAMS
FINANCIAL MANAGEMENTPROGRAMS
33 34
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
1.2.3.4.5.6.7.8.9.10.11.
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3.
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7.
8.
9.
10.
11.
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13.
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Conducting Training Need Analysis (TNA)Evaluating Training E�ectivenessHow to be an E�ective In- House TrainerHow to become a more E�ective and Creative TrainerInstructional Design and DevelopmentInstructional Tools and TechniquesTrain the Trainer(TTT)Training E�ectiveness EvaluationVisual Instructional Design
SOFT SKILLS
Team & Teamwork Team Dynamic Team Work Enhancement U in A TeamFlowCorporate Wellness
Be The Best Version Business Etiquette Changing Role & Responsibility of Support Sta� Developing Line Leader Skills E�ective Coaching & Counseling Techniques E�ective Human Interactive Skills E�ective Managerial Skills for Technical Supervisors E�ective Managers & Supervisors of the 21st Century E�ective Reports – Excellent Business E�ective Shop Floor Communication – Ensuring Better E�ciency Employee Motivation for Higher Performance Excellent Work Culture Making Impact Presentations Managing Di�cult Employees Managing Dynamic Workplace Secretary Motivated Employees Dynamic Achievers Non-Executive Development Program Personal Empowerment & Motivation Problem Solving and Decision Making Record Keeping & Filling Techniques The Next Step Program5S at Workplace 8 Habits of Highly E�ective People
MANAGING TRAINING AND TRAINERPROGRAMS
TEAM BUILDING PROGRAMS
PERSONAL &INTERPERSONALSKILLS
1. 2. 3. 4. 5.
1.2.3.4.5.6.
6. 7. 8. 9.
1. 2. 3. 4.
5.
6. 7.
8. 9.
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16. 17.
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21. 22. 23.
363
Customs Procedures and DocumentationsINCOTERMS (International Commission Terms)INCOTERMS, Import and Export Fundamental PrinciplesIntroduction to Trade & Document PracticesLetters of Credit (LC)Understanding Import & Export ProceduresUnderstanding International Trade Finance Facilities
IMPORT & EXPORT MANAGEMENT PROGRAMS
TECHNICAL SKILLS
Cost Reduction ProgramCosting in Logistics ManagementCycle Time Reduction for Higher Pro�ts and ProductivityDefensive Driving SkillE�ective Negotiation Skills for PurchaserE�ective Purchasing ManagementE�ective Store & Warehouse ManagementInventory & Stores ManagementJ.I.T for ManufacturingLogistics Management in ManufacturingMalaysian Customs & Excise Procedures & Documentation Material Planning & ControlProduction Planning and ControlPurchasing & Supply Chain Management SkillsPurchasing ManagementShipping Container Operations – Errors, Omission, Penalties and RecoveryShipping Insurance and Claims ManagementShop Floor Management Supply Chain ManagementUnderstanding the Supply Chain Management Vendor Management – Best PracticesWarehouse Management in the 21st Century
OPERATION MANAGEMENTAND LOGISTICS PROGRAMS 1. 2. 3. 4. 5. 6. 7. 8. 9.
10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22.
1. 2. 3. 4. 5. 6. 7.
Adobe and Multimedia (Adobe CS5 /Adobe CS4)AutodeskAnalyzing Financial Data with Microsoft ExcelAUTOCAD 2010 (Basic/Intermediate/Advanced)Agile architecture - principles and toolsAutomating and Managing Your Business ProcessesBPM/ jBPMBasic Linux, Red HatCisco (CCNA / CCNP)C & C ++ Programs, Java, PERL, Visual BasicCompTIA (CompTIA A+ / CompTIA Network+ / CompTIA Security+ /CompTIA Server+/..)Computer & Application in Today’s Business Data Warehouse DesignData Management with PivotTableEmpowering Self-Enabling Web Presence HibernateIntegrating Open Source into Your Business
Microsoft (Development Tools / Servers /Operating System / Database /..)Microsoft (Development Tools / Servers / Operating System /Database O�ce Application)Microsoft Excel Macro/VBA (Advanced)Microsoft O�ce (Basic / Elementary / Advance)Microsoft PowerPoint Presentation for Managers & TrainersMicrosoft Project (Basic/Intermediate)MIS for Executives & ManagersNetbeans Swing developmentNetbeans Swing developmentOSGIOpen Source Technology (PHP Programming / MySQL / Apache / Linux)Oracle (Database / Development Tools / Administration)Reporting solutionSpringSearch Engine Optimization (SEO)Web Development (CSS, PHP, etc)3ds Max
IT MANAGEMENT AND MULTIMEDIA PROGRAMS
TECHNICAL SKILLS
1. 2. 3.4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
18.19.
20.
21.22.
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A Transformation of People Skills & Potential – OJT Advanced Product Quality Planning (APQP) Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC Bengkel Produktiviti: Pelaksanaan 5SCalibration System Conducting E�ective Management Review Meetings Cost of Quality Documenting for ISO 9000/ QS 9000 Failure Mode and E�ect Analysis (FMEA)Gauge Repeatability and Reproducibility (Measurement System Analysis) ISO/TS 16949 QMS – Quality Management System for Automotive Industries Internal Quality Audit Introduction to Quality System Requirements QS 9000 Introduction to Six Sigma ISO 14000 Identifying & Understanding Environmental E�ects ISO 9001 – QMS – Quality Management System Documentation ISO 9001:2008 Pre Compliance Audit ISO/TS 16949 QMS – Quality Management System for Automotive Industries Kaizen KanbanLean Manufacturing for Optimum Production Lean O�ce Operator Skill Improvement Personal Development in Quality AssurancePractical Training QC Tools & Techniques
PRODUCT & QUALITY SYSTEMS MANAGEMENTPROGRAMS
Achieve Zero Defects through Poka YokeAutomation Elements and Machine DesignBasic Electricity and Troubleshoot Faulty Electrical CircuitBasic Programmable Logic Controller (PLC)Earthing, Lightning and Surge Protection SystemElectrical Safety AwarenessEnergy E�ciency and Cost Saving StrategiesEquipment E�ciency through Maintenance ManagementFactory AutomationIndustrial RoboticsPenyelenggaraan Asas Untuk JuruteknikPenyelenggaraan Berjadual Terancang dan RamalanProject Management for Engineers and Technical ProfessionalsRobust Product and Process DesignRoot Cause Failure Analysis for MaintenanceThe Operation and Maintenance of Low Voltage Main SwitchboardTechnical Troubleshooting and Decision Making for MaintenanceThe Design, Construction, Operation and Maintenance of Pipeline SystemsTotal Productive Maintenance (TPM)Understanding and Implementing the Autonomous Implementation in TPM and 5SUnderstanding Electrical Power Supply in Manufacturing Industries
Accident Prevention at WorkplaceChemical Hazard Risk Assessment (CHRA)Chemical Safety CourseElectrical Safety CourseEmergency Preparedness & Response Training Environmental Health & SafetyEnvironmental Quality Act 1974 & Its RegulationsERT (Emergency Response Team)Essential Occupational Health & Safety PracticesHazard Communication CourseHazardous & Toxic Waste ManagementHow to Develop an E�ective Safety and Health CommitteeIndustrial Chemical – Handling, Storage & Disposal Method Industrial SafetyMengendali Bahan Kimia Dengan SelamatNoise and Hearing ConservationOccupational First Aid Skills and CPROccupational Safety & Health AidsOccupational Safety and Health AuditPersonal Protective Equipment (PPE)Physical Hazards Safe Forklift Driving SkillsSafety & AccidentsSafety and Health at the WorkplaceSafety Awareness Safety Committee Orientation CourseSafety Crisis Management Workplace Ergonomics
Accident Prevention at WorkplaceChemical Hazard Risk Assessment (CHRA)Chemical Safety CourseElectrical Safety CourseEmergency Preparedness & Response Training Environmental Health & SafetyEnvironmental Quality Act 1974 & Its RegulationsERT (Emergency Response Team)Essential Occupational Health & Safety PracticesHazard Communication CourseHazardous & Toxic Waste ManagementHow to Develop an E�ective Safety and Health CommitteeIndustrial Chemical – Handling, Storage & Disposal Method Industrial SafetyMengendali Bahan Kimia Dengan SelamatNoise and Hearing ConservationOccupational First Aid Skills and CPROccupational Safety & Health AidsOccupational Safety and Health AuditPersonal Protective Equipment (PPE)Physical Hazards Safe Forklift Driving SkillsSafety & AccidentsSafety and Health at the WorkplaceSafety Awareness Safety Committee Orientation CourseSafety Crisis Management Workplace Ergonomics
ENGINEERING AND MAINTENANCE PROGRAMS
INDUSTRIAL SAFETY AND ENVIRONMENTALMANAGEMENT PROGRAMS
38
1. 2. 3. 4. 5. 6. 7. 8. 9.
10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24.
25.26.27.28.29.30.31.32.33.34.35.36.37.38.39.40.41.42.43.44.45.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21.
23. 24.25.26.27.28.
Preparing for External Quality Audits 2nd & 3rd Party Audits Problem Solving Using the Seven QC Tools Project Management Process Control: Measurement and Calibration Productivity Workshop: 5S Implementation Quality Workshop: 7 QC Tools and QCC Implementation SPC Fundamentals System Management Through Document Control Teknik Kawalan Kualiti Untuk QC Teknik-Teknik Peningkatan Produktiviti The Magical 5S Implementation Total Productive Maintenance Total Quality Management Toyota Production SystemTQM Appreciation and Application in Business OperationUnderstanding ISO 9001: 2008 SeriesUnderstanding the Concepts of Quality Assurance Systems Value Stream MappingVDA 6.3 – Process AuditWastage Reduction & Productivity Improvement 8 D – Root Cause Analysis
37
DIPLOMA & PROFESSIONAL CERTIFICATE PROGRAMS
39
1. 2.
1.
2.
3. 4. 5. 6. 7. 8. 9.
1. 2. 3. 4. 5. 6. 7. 8. 9.
10.
1. 2. 3. 4. 5. 6. 7. 8.
10. 11. 12. 13.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
6. 7. 8. 9.
10.
INDUSTRY-BASED TRAINING PROGRAMS
Documentation Control – Making It WorkFood Handling for Plant OperativesFood Handling for Warehouse & Distribution Sta�Food Safety Assurance – Hygiene for SupervisorsGood Manufacturing Practices (GMP)HACCP – A Food Safety PlanHACCP & HALAL : A Total & Safety RequirementHygiene & Cleaning in Meat PlantsMicrobiology in Food ProcessingNew Product DevelopmentProduct RecallQuality Assurance for Small & Medium Food PlanSpecialized Cleaning for Hospitals
HYGIENE & FOOD SAFETY
1. 2. 3. 4. 5. 6. 7. 8. 9.
10.
Basic principles of Muamalat Cash Financing Facilities Comparison Islamic Banking vs. Conventional Banking Components of Shariah Concept of Gharar Riba Islamic Mortgage Financing Prohibitions in Islamic contracts Sales & Marketing Eagle for Branch Managers Shariah Terminologies, types of contracts Trade Finance Facilities
BANKING
Formulation of Test QuestionsOutcome-Based Education Curriculum and Syllabus DesignE�ective TeachingAssessment of Students Educational PsychologyLearning Styles and PreferencesClassroom Management
EDUCATION(Lecturer Development Series)
E�ective Negotiation Skills for Claims SettlementSales & Marketing Eagle for Insurance Agents
Basic Rigging & Slinging, BanksmanLift PlannerCrane Operator and Forklift CourseRadiation Safety Awareness CourseRadiation Protection O�cer CourseCourse on Non-Destructive TestingCourse on Working Safety at HeightChemical Hazard Risk Analysis (CHRA)SOLASLSA
INSURANCE Customer Relationship Management (CRM) for RetailRetail Customer Service (Basic / Advance)Retail Executive Development Program The power of excellent negotiator (NLP)World Class purchasing skills
RETAIL
Diploma in Managerial Development ProgramDiploma in Executive Development ProgramDiploma in Supervisory Development ProgramDiploma in Executive Hotel ManagementDiploma in Logistics & Supply Chain ManagementProfessional Certi�cate in Business Process ManagementProfessional Certi�cate in Clerical DevelopmentProfessional Certi�cate in Hotel ManagementProfessional Certi�cate in Lean Manufacturing ManagementProfessional Certi�cate in Real estate and Property ManagementProfessional Certi�cate in Supervisory / Executive ManagementProfessional Certi�cate in Project Management
DIPLOMA & PROFESSIONAL CERTIFICATE PROGRAMS
Oil & Gas Industry
11.12.
Training Division Track Recordin the last decade
34 Days / 7 clientsOn 2000
934 Days / 378 Clientson 2014
41 42
Driven by a desire to add value to the development of youth’s potential, Maslow has launched the Youth Speakers project in order to transmit the experience, skillset and professionalism from the corporate sector to empower students to do and be their best on their personal journey to success.
Reaching out to students of all grades (from primary and secondary to high-school, college and university), our programmes aim to catalyse growth in students’ academic and personal life as well as to nurture a positive mindset of learning and implementing key life strategies.
Maslow’s Youth Speakers utilise a top-notch collaborative & entertaining approach by using a language which relates to the students, grasps their attention from the �rst minute and consequently delivers the valuable messages imprinted in the training curriculum.
Our Signature Programmes: • Be the Best Version of You • HORENSO for Students • Maslow Z-Cool Workshop
The Art of LeadershipE�ective Strategies for Studying & Learning Goal Setting & Goal Achieving Health & WellnessMoney & Financial IntelligencePresentation Skills & Public Speaking Time ManagementOvercoming AdversityCharacter DevelopmentTeamwork & Team-buildingMind and Memory PowerCon�dence & Self-esteemDealing with Social Pressure (Drugs & Bullying Prevention)
YOUTH SPEAKERS
Today’s STUDENT, Tomorrow’s LEADER!
HOW ARE WE CONTRIBUTING TO MALAYSIA’S FUTURE?
WHAT IS YOUTH SPEAKERS ALL ABOUT?ENGAGE GLOBAL, EMPOWER LOCAL!
Creativity & InnovationPositive AttitudeGreatness HabitsSelf-discoveryActs of Kindness Personal Branding & Social IntelligenceCareer Orientation Young EntrepreneursHow to Become an AuthorHow to Become a SpeakerAcademic & Life BalanceLiving & Studying AbroadThe Information Age (Social Media)
1.2.3.4.5.6.7.8.9.10.11.12.13.
14.15.16.17.18.19.20.21.22.23.24.25.26.
Our Synergy Talks:
Malaysian Workforces 229,020
Trainings Conducted Since 19987,634 Days X 30
have been trained to date.“Most people struggle with life balancesimply because they haven't paid the
price to decide what is really important to them.”Stephen Covey
“This is so that Malaysia will have ample supply of leaders, who are trained and experienced, entrusted to carry the torch (of leadership)
that capable to bring the country to greater heights.”
Tan Sri Muhyiddin Yassin
43 44
14.15.16.17.18.19.20.21.22.23.24.25.26.
What is "Horenso"?Horenso is a fundamental communication system which enhances both verbal and written communication. It aims at improving the communication level of each employee in your organisation and ultimately shaping your organisation to be e�cient and success-ful.
It is common knowledge that miscommunication is a leading factor in many problems. All the way from forgetting to tell somebody some important information, or unknowingly giving con�icting reports, to misspelling a part number or failing to report even a small incident only to have it blow over and cause thousands in damage. All of these are caused by the lack of communication.
Horenso teaches us how to eliminate these mistakes in your organisation. The 3 key values in Horenso, which are Hokoku, Renraku, & Sodan each guide and educate the user on how to report, contact, and consult with your superior, colleagues and also your subordinate. Horenso teaches you to be team player rather then being an individual in an organisation.
What is in the DVD?The DVD contains inputs from various Japanese and Malaysian industry leaders, who share with you their experience and understanding of HORENSO. ‘The Journey Through Horenso' is designed as a training aid to be viewed by everyone in an organisation. Therefore, whether top or bottom, new or old, all employees can learn something from this DVD. It also contains 5 di�erent languages in subtitles to promote understanding.
Benefits of "Horenso"Have you ever wondered what happened to the report that was supposed to be submitted today? Or have you ever felt frustrated because someone in the organisation wanted to keep a little mistake to himself or herself, and it got out of their hands? These are very common situations in the organisation.
Horenso not only teaches those below you to report in a timely and e�ective manner, it also teaches you how to deal with these situations. After all, it might be you who is making it harder for employees to report, contact and consult. Horenso provides everyone in an organization with the tools to eliminate these issues. Imagine your workplace devoid of such problems, and surely you can see your organisation moving onto the next level.
the journey through
Horenso
In Japanese language, “Horenso” means “Spinach”. In the same way that Spinach water is packed with nutrients to help hydrate your system and re-energize your body, "Horenso" is a great source of energy in the workplace. In fact, it will not only “energize” the system, but also it will “synergize” the entire organization.
Real life experiences for creating a new working culture or behavior has proved, there should begin with an action and transition slowly but consistently into a habit, and �nally it becomes culture.
The inability to take action has prevented many from reaching their full potential. If you desire success and all the good things culture has to o�er, you have to be a doer. Don't wait for the right time and the right condition. The right time is now and the right condition is the present. Only by doing you can develop the action to habit and subsequesntly into culture.
Horenso – as an established Japanese Management Culture has proved to be the most powerful working culture and system which has been introduced and implemented for the �rst time by the Japanese leaders in all around the world. Horenso is well-known for breaking the barriers, cultivate trust and loyalty among organization’s team members, solve communication problems and create synergy across culture and environment to sustain dynamics of unity, team work and mind collbarotion together with the sense of being proactive, innovative, creative and all the while think outside the box.
45 46
Top 10 Ranked Soft Skills Training Programs
Top 10 Ranked Technical Skills Training Programs
Horenso
U in A Team (Team Building)
Drive Altitude
Be The Best Version of You
Cert. Managerial / Executive Development Program
Cert. Supervisory Development Program
Sales & Marketing Eagle
Wow Factor
Dare to Speak
Financial Essentials for Non-Finance Professionals
Occupational Safety & Health Aids
5S
Total Productive Maintenance (TPM)
Shop Floor Management
Microsoft O�ce
World Class Purchasing & Negotiation Skills
Occupational First Aid Skills and CPR
Kaizen Kanban
Cost of Quality
Outcome-Based Education
0
100
200
300
489
11298
74364
295254 194 166 154 146 134
82
114102
78
5844 38 36 32 30 22
0
30
60
90
120
Da
ys
Da
ys 43
37 32 30 21 21 16
0
100
200
300
400
500
47 48
Our decision to use Maslow proved bene�cial. Maslow’s solution for our Human Resource development has contributed to a successful growth and improvement of our business operations. Thanks to Maslow Team.
We were after an e�cient and professional service-oriented training and consultancy �rm to work with and engaged Maslow to �rstly, improve our company business operation and secondly, develop our most vital asset, Human Capital. Thanks to Maslow Trainers and Consultants for all your hard work, follow-up, and excellent communication over the past few years.
Maslow demonstrated a good understanding of our needs and developed e�ective solutions to expand our business within Asia. I want to thank Maslow for your e�cient services and excellent communication; it has been a successful and very smooth process. Thank you for the quick turnaround and excellent service you provided.
We have been incorporating with Maslow for a number of projects. We were very pleased with the services provided and found the team was extremely knowledgeable. They worked e�ciently and pre-empted a couple of potential problems and managed them well. They helped get our business up and running all the while for the past few years.
With Maslow, I have a very strong and reliable professional team to support ENKEI. The consultants proved to be knowledgeable in all aspects of business operation, and �exible to my business needs. The highly customized solutions, frequent updates and proper consultations have been unique and very bene�cial. Their clients will most certainly bene�t from their immense experience in dealing with matters relating to Human Capital.
Investing in Maslow was the right decision with high ROI. Their integrated solution and proper consultations worked in our best interest providing good bene�ts for our investment in Malaysia
Maslow’s highly customized solutions, combined with their profound knowledge and understanding of Organizational Development, have delivered exceptional results and have rendered Maslow as an indispensable value adding partner to our organization.
TestimonialsOur Clientele
Adopting the best HR practices [BHP] delivered by Maslow has been one of the critical success factors in enhancing our productivity by eliminating the glitches and human errors. Maslow has been of incredible support to Tune Talk; their detailed attention to our needs and receptive attitude has received high appreciation in our book of records.
Maslow’s patented product ‘HORENSO’ has delivered an exceptional result in developing a culture of enhanced commu-nication and instilling TRUST, TRANSPRENCY & TEAMWORK throughout the organization. Maslow as a strategic business partner has been of great strategic and tactical value in enhanc-ing our daily operations.
Maslow’s ability to Localize International Business Concepts to meet our needs is very impressive. Their tailored succession planning & career development solution has proven to be of international standards and delivered an exceptional result.
Clients Of The Year 2014 Training
We are making the Maslow brand even more accessible to customers around the world. Our services are provided through our international associates and partners across Europe, the Middle East and Asia, and we continue to grow our international
presence through a multi-channel approach.
Clients Of The Year 2014 Consultancy
Our International Appearance
International Associates & Partners
Bangladesh
India
Malaysia
Indonesia
Mexico
Thailand
Iran
Singapore
UAE (Dubai)
Japan
Tanzania
Brunei Bulgaria Bhutan
ItalyFrance