employability skills: do islamic banking … skills: do islamic banking graduates well-developed? 1...
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EMPLOYABILITY SKILLS: DO ISLAMIC BANKING GRADUATES
WELL-DEVELOPED?
1 Lecturer, Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia
2 Senior Lecturer, Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia
3 Postgraduate, Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah,
Malaysia
4 Postgraduate, Malaysian Graduate School of Entrepreneurship and Business, Universiti Malaysia
Kelantan, Malaysia
5 Lecturer, Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Malaysia
6 Associate Professor, Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan,
Malaysia
ABSTRACT
Islamic banking industry in Malaysia has been emerged since 1983 with the establishment Bank Islam
Malaysia Berhad and the enactment legal framework, Islamic Banking Act 1983. However, Islamic
banking sector still being overwhelmed with the issue of shortage of qualified and skilled staffs even
though there are various higher education institutions that offer Islamic banking course. Therefore, this
study aims to investigate the level of employability skills among Islamic banking graduates. This
study indicates that the level of employability skills is moderately high. However, there is no
significant difference mean of employability skills between gender, age, CGPA and highest education
background. This study recommends that higher education institutions and employers should
cooperate together to enhance graduates employability skills such as design the course structure,
industry placement, problem solving of case study and the establishment of “mock bank”.
Introduction
Islamic banking denotes the banking operation that follows the Islamic law (Shari‟ah) principles. All
the transactions of Islamic banks must be Shari‟ah compliance and excludes the major prohibition
elements such asriba‟ (collection and payment of interest),usury trading in financial risk and unlawful
(haram) business venture. Islamic bank is in Malaysia was established in 1983 with the enactment of
legal framework, Islamic Banking Act 1983 and the inception of Bank Islam Malaysia Berhad as the
first full-fledged Islamic bank within the same year.The development of the contract and innovation in
Islamic banking have been supported by the dynamism and flexibility of Shari‟ah(Laldin & Mohd
Parid, 2010). Islamic banks ys provide similar facilities to its counterpart, conventional banking such
as financing and deposit (Mohamad, Borhan, & Sulaiman, 2012; Rosland, Hasbulah, & Borhan,
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MOHD KHAIRY KAMARUDIN AZWAN ABDULLAH
SITI FARIHA MOHAMAD MOHAMMAD ISMAIL
NOR AZILAWATI AHMAD SITI SYAKIRAH YUSOH 3 4
5 6
1 2
2013). Today, there are sixteen Islamic banks in Malaysia, of which six are wholly foreign-owned and
ten local Islamic banking institutions (Bank Negara Malaysia, 2015).
Malaysian government is undeniably has played major roles in providing and catering the
infrastructure and facilities for the development of the Islamic banking industry including the well and
sound legal system and jurisdictions, standard-setting bodies and regulatory and supervisory
frameworks (Ariff & Rosly, 2011; Laldin & Mohd Parid, 2010; Sulaiman Abdullah & Joriah, 2013).
The latest endorsement of Islamic Financial Services Act (IFSA) 2013 by the Malaysian parliamentis
a reflection of the government‟s effort to harmonise the various previous laws including Islamic
Banking Act 1983 and Takaful Act 1984 that govern Islamic financial services sector in Malaysia.
However, Islamic banking sector still being overwhelmed with the issue of shortage of qualified and
skilled staffs. Some of the existing players in the industry are not graduates from Islamic banking and
finance programmeand do not possess any knowledge regarding to Islamic banking (Khnifer, 2010;
Sulaiman Abdullah & Joriah, 2013; Utusan Malaysia, 2014).Shari‟ah auditors, for instance, are
currently under the limelight of the issues of competency and qualification especially on the Shari‟ah
part (Kasim, Mohamad Ibrahim, & Sulaiman, 2009).In addition, many Islamic bank employers prefer
to employ experience workers from conventional banking background (Khnifer, 2010). Therefore, one
of the challenge in Islamic banking sector is to provide appropriate training and teaching for staff in
order to increase their knowledge, credibility and performance of the employees (Khnifer, 2010; Mohd
Ghazali & Ismail, 2013; Sulaiman Abdullah & Joriah, 2013).Furthermore, the integrity of Islamic
financial institution can be uplifted (Laldin & Mohd Parid, 2010).
The government has put progressive efforts in developing human capital to produce a sufficient pool
of skilled talent to meet the demand of the industry. As a result, various institutions of higher learning,
centres, industry-owned training and consultancy provider as well as programmes are geared towards
producing Islamic banking professionals as well as graduates. Universiti Teknologi Mara (UiTM) is
the pioneer university in Malaysia offering Islamic banking courses, launched in July, 1999. Other
higher institutions such as Universiti Malaysia Kelantan (UMK), International Islamic University
Malaysia (IIUM), Universiti Utara Malaysia (UUM), Universiti Malaysia Sabah (UMS) and
International Centre for Education in Islamic Finance (INCEIF) later follow the suit by offering
Islamic banking courses. These institutions play important roles in order to develop knowledgeable
and skilled human capital (Kosmo, n.d.; Laldin & Mohd Parid, 2010; Tahir, 2009). However, the level
of Islamic banking graduates‟ job-readiness or employability is questionable due to shortage of human
capital in Islamic banking industry even though there are many efforts have been implemented to
address this issue. Thus, this study aims to examine the Islamic banking graduates‟ level ofjob-
readiness or employability. This study is important in order to ensure that the graduates is well-
prepared to work particularly in Islamic banking industry.
This paper consists five sections. The first section contains a brief discussion of the paper. Second
section is the literature review on employability skills and third section discusses research
methodology. Result in this study is in the fourth section. The last section is the conclusion of this
paper.
Literature Review
Employability is an important point to build up graduates‟ job mobility, lifelong learning self-
developments and personalities, thus it will assists graduates‟ competence and sociality (Madar &
Buntat, 2011; Sung, Chi Man Ng, Loke, & Ramos, 2013). Nowadays, the changing trend in the
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economics, need an effort by the them to demonstrate their employability skills at the entire stage of
career (Buntat, Jabor, Saud, Mansor, & Mustaffa, 2013; Miller, Biggart, & Newton, 2013). Hence,
employability skills will help the graduates to get a good job, survive in the competitive corporate,
develop their career as well as profesional life (Mishra, 2014; Shafie & Nayan, 2010).
From the employers‟ perspective, Finch, Hamilton, Baldwin, & Zehner, (2013), Mishra, (2014) and
Rao, (2014) indicated that they prefer to employ employees with soft skills which they demonstrate
during the interview. They are looking graduates who are able to transmit their knowledge and
understanding into speech and demonstrate a good personel qualities (Parvu, Ipate, & Mitran, 2014;
Shafie & Nayan, 2010). However Gurcharan Singh & Garib Singh, (2008) argued that graduates only
present their factual credentials and fail to convince their potential employers to recruit them. At the
same time, employers look to graduates who have well-employability skills in order to face challenges
in work place environment and business (Gurcharan Singh & Garib Singh, 2008). However, the value
to employers of the widely recognized employability skills depend on size and sector and there is no
specific measurement (Hinchliffe & Jolly, 2011).
The ability to develop employability skills depends on how the implementation of employability
strategies. There is increasing pressure to higher education institution to include employability
development in their all academic courses (Tymon, 2011).Education institutions should ensure the
graduates are well-equipped with employability skills, thus they will success in the career
development (Shafie & Nayan, 2010). At the same time, graduates will gain employability skills
through effective education and training (Ab Rahim Bakar & Ivan Hanafi, 2007).
Thus, it needs cooperative efforts from various players to enhance the employability skills (Haasler,
2013). To be competitive in current employment market, industry players, educational system and
academic expertise should to re-orientate (Madar & Buntat, 2011; Yussof, Ismail, & Sidin, 2008).
Educational institutions and industry should interact regularly to produce graduates who are industry
compatible and employable (Maxwell, Scott, Macfarlane, & Williamson, 2010; Rao, 2014). Learning
institutions should actively cooperate with the industries as the course structure matched with the
working requirements (Madar & Buntat, 2011). Universities and employers should design course
structure and curricula together based on the development of key skills that employers needed, while
the graduates will become more competent particularly to place them in job market (Andrews &
Russell, 2012; Finch et al., 2013; Parvu et al., 2014; Wickramasinghe & Perera, 2010).Avramenko,
(2012) suggested that “business simulation” program will increase the confidence level among
graduates as to determine the gap between theory and practice. Greater efforts to develop
employability skills will narrow the gap between industry and graduates outcomes (Jackson,
2013).ToT(Training of Trainer) programmes also will enhance the employability skills among
graduates (Sail & Alavi, 2010).Baker & Henson, (2010), Maxwell et al., (2010), Omar, Bakar, & Mat
Rashid, (2012, Panagiotakopoulos, (2012), Pillai, Khan, Ibrahim, & Raphael, (2012), Rajan, (2010)
and Rao, (2014) argued that employability skills should be developed through discussion and work in
a group, brainstorming session, presentation, mock interviews, career counselling and role playing and
out-door activities such as filed trips and industry placement or apprenticeship program. Industry
placement will help the students to gain confidence and face challenges in the work place and good for
their early career success(Pillai et al., 2012; Shoenfelt, Stone, & Kottke, 2013).Higher education
institutions may also should create stand-alone generic skills development modules into the curricula
to which can be delivered by lecturers with a relevant background (Panagiotakopoulos, 2012).
Mishra, (2014) highlighted that employersalso need to strengthen the employability skills among their
employees. Training by the employers is one of the method to improve the employability, and give the
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chances to learn and enhance primary industry standard for graduates to choose the organization
(Ling, Qing, & Shen, 2014; Rao, 2014). Training also have a significant impact to the performance
and productivity (Rao, 2014). Graduates also should actively involve in extra-curricular activities such
as sports, clubs and association as these activities will improve their soft skills(Andrews & Russell,
2012; Crayford, Fearon, McLaughlin, & Vuuren, 2012; Dania, Bakar, & Mohamed, 2014).
Based on previous literatures, this study indicates several important employability skills; (1)
Communication skills, (2) Interpersonal skills, (3) Technical skills and (4) Social skills.
Communication skills can be defined as the ability to listen and to express verbally, non-verbally and
in writing (Sail & Alavi, 2010). The ability to influence and negotiate with the clients, and effective
presentation also can be classified as communication skills (Jackson, 2013; Maxwell et al., 2010).
Employers desire to employ graduates with a good communication skills as it may create positive
impression on the clients (Hinchliffe & Jolly, 2011; Mishra, 2014; Trbanc, 1995).Particularly, in
Islamic banking industry, most of the documents and communications is English. Therefore, Islamic
banking graduates should master to communicate and write in English (Abdullah et al., 2015).
Nonetheless, poor grammar or wrong spelling may express a negative value on the graduates (Smith,
2005). However Tymon, (2011) indicated that employers‟ satisfaction towards graduates
communication skills is low. Therefore, communication skills can be developed through teamwork
assignment, industry placement and oral presentation (Avramenko, 2012; Maxwell et al., 2010; Oria,
2012; Suhaimi, Hasan, Husin, & Shah, 2012).
While, interpersonal skills is the ability to work effectively in a team, learn from criticism, cope with
uncertainty and remain calm in uncomfortable and stressful condition (Finch et al., 2013; Nilsson &
Ellström, 2012; Sail & Alavi, 2010). The employers particularly from large company perceived
interpersonal skills as the significant skills to be possessed by the graduates as to be valued more in
the world of employment (Hogan, Chamorro-Premuzic, & Kaiser, 2013; M S Rasul & Puvanasvaran,
2009; Mohamad Sattar Rasul, Ismail, Ismail, Rajuddin, & Abd Raud, 2009).To enhance the
interpersonal skills, the graduates are required to involve in extra-curricular activity (Baker & Henson,
2010).Finch et al., (2013) suggested that graduates who able to demonstrate their interpersonal skills
will be more competitive in the marketplace than those who do not. Training is also one of the
effective method to develop and enhance the interpersonal skills as indicated by Ling et al., (2014).
Industries similarly look for technical skill to meet the globalization and diversification (Madar &
Buntat, 2011). Technical skills are the capabilityto perform tasks and known as hard skills(Mishra,
2014; Omar et al., 2012; Panagiotakopoulos, 2012). However, employers who have specific technical
requirement understand that they may have software or technical processes which graduates may not
have been exposed to during their study(Finch et al., 2013).Technical skills can be a foundation of
leadership, self-discipline and integrity (Sail & Alavi, 2010). Omar et al., (2012) indicated that
technical skills will be improved through internship program.
Employers also perceive that social skills is essential elements in employability (Hogan et al., 2013).
The social skills are the added value to the graduates as to ensure good performance for organizations
and high work ethics (Hogan et al., 2013; Sail & Alavi, 2010; Shafie &Nayan, 2010).In order to
enhance social skills for long-term employability,Shoenfelt et al., (2013) perceived industry placement
is one of the best method. It will give an opportunities to the graduates to adapt a new environment
and work in a group.
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Methodology
This study employs quantitative method which the data is gained through questionnaires. The
questionnaires are distributed to the last year Islamic banking graduates from five different public
universities in Malaysia from September 2015 until October 2015. The respondents in this study
are283 (n=283).
The questionnaires are divided into two sections. The first section is respondents profile and the
second section is level of employability skills. The level of employability skills is measured through
five-point Likert scale (1= strongly disagaree to 5= strongly agree). This study indicates Cronbach‟s
Alpha for communication skills is 0.798, interpersonal skills is 0.802, technical skills is 0.818 and
social skills is 0.831 which are reasonable for this study. This study indicates that sig. value of
Shapiro-Wilk Test is lower than 0.05, therefore the data in this study is not normally distributed.
This study conducts non-parametric test to determine mean difference as function of gender, age,
higher education background and CGPA. This study employs Mann-Whitney U Test to determine
mean difference between male and female graduates and Kruskal-Wallis H test to determine mean
difference for age, CGPAandhighest education background before degree level.
Result
The respondents details in this study as shown in Table 1 which out of 283 respondents, 51 (18%) is
male and 232 (82%) is female. Most of the respondents are 22 and 23 years old which both age have
similar percentage (33.6%). For Cumulative Grade Point Average (CGPA), this study divides it into
three groups; 2.00 – 2.99, 3.00 – 3.49 and 3.50 – 4.00. Majority of the respondents obtain 3.00 – 3.49
which is 56.5%, followed by 2.00 – 2.99 (25.4%) and 3.50 – 4.00 (18%). While, the most respondents‟
highest education level is Sijil Tinggi Pelajaran Malaysia (STPM)11
which is 33.9% from total
respondents and the smallest percentage are Sijil Tinggi Agama Malaysia (STAM)12
and Others which
are accounted to 4.6% respectively. The greatest percentage of institutions is Universiti Malaysia
Kelantan with 27.9%, followed by Universiti Malaysia Sabah with 27.6% and Universiti Utara
Malaysia with 21.2%.
Table 1: Respondents’ Demographic
n Percentage (%)
Gender
Male 51 18
Female 232 82
Age
21 95 33.6
22 95 33.6
23 61 21.6
24 22 7.8
25 7 2.5
26 3 1.1
11
Malaysian Higher School Certificate 12
Malaysian Higher Religious School Certificate
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CGPA
2.00 – 2.99 72 25.4
3.00 – 3.49 160 56.5
3.50 – 4.00 51 18.0
Highest education level
Matriculation 91 32.2
STPM 96 33.9
STAM 13 4.6
Diploma 70 24.7
Others 13 4.6
Institutions
Universiti Utara Malaysia 60 21.2
Universiti Malaysia Sabah 78 27.6
Universiti Malaysia Kelantan 79 27.9
International Islamic University Malaysia 25 8.8
Universiti Sultan Zainal Abidin 41 14.5
Based on Table 2, the overall mean of employability skills among Islamic banking graduates is 3.85
(S.D. = 0.40386) which this study considers that employability skills of these graduates are moderately
high.For addition, based on four elements of employability skills, this study indicates that the social
skills is the highest skills possessed by the graduates (3.9364), interpersonal skills (3.9033) and
technical skills (3.8451). While, the lowest employability skills is communication skills (3.7067).
Table 2: Employability skills among Islamic banking graduates
Employability skills Mean Standard Deviation
Communication skills
1. Communicate effectively 3.7491 0.68206
2. Express ideas verbally 3.7314 0.64574
3. Speak in public 3.4064 0.75388
4. Social abilities 3.7350 0.68707
5. Communicate in English 3.6254 0.72027
6. Friendly attitude 3.9929 0.78998
Total 3.7067 0.50448
Interpersonal skill
1. Work individually 4.0777 0.73487
2. Work as a member 4.2756 0.59698
3. Respect other opinions 4.3852 0.61025
4. Accept criticism 4.0177 0.72667
5. Guide team members 3.9187 0.71243
6. Attract audience‟s attention 3.4770 0.74994
7. Logical argument to persuade others 3.5159 0.74538
8. High confident level 3.5583 0.76211
Total
3.9033 0.45798
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Technical skills
1. Obtain information effectively 4.0247 0.61548
2. Acquire information from various sources 4.0495 0.66660
3. ICT knowledge – internet 3.7651 0.69983
4. Computer software 3.8233 0.67152
5. Cope multimedia components 3.4064 0.79953
6. Calculator 3.9717 0.76208
Total 3.8451 0.51058
Social skills
1. Committed 4.1166 0.58695
2. Adapt to changing environment 3.9859 0.66829
3. Work in cultural diversity 3.9894 0.66569
4. Deal with pressure 3.8728 0.72303
5. Initiate conversation 3.6890 0.83928
6. Help people around 4.0954 0.64803
7. Handle problem in group 3.8057 0.78169
Total 3.9364 0.49807
EMPLOYABILITY SKILLS 3.8553 0.40386
Table 3 shows which group can be considered as having higher employability skills. Based on this
table, this study indicates that male graduates have higher communication, interpersonal, social and
overall skills than female graduates. Female graduates only have higher technical skills than male
graduates. However, this study concludes that there is no significant difference employability skills
between male and female graduates (U =5739. p = .738).
Table 3: Mann-Whitney U Test – Gender
Employability skills Gender N Mean Rank Mann-Whitney U p
Communication
skills
Male 51 153.53 5328.000 .263
Female 232 139.47
Interpersonal skills Male 51 149.95 5510.500 .441
Female 232 140.25
Technical skills Male 51 130.77 5343.500 .275
Female 232 144.47
Social skills Male 51 144.99 5763.500 .771
Female 232 141.34
Overall Male 51 145.47 5739.00 .738
Female 232 141.24
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While, Table 4 illustrates which age has the highest and the lowest employability skills as this study
indicates graduates who are 25 years old have the highest employability skills and the lowest is 21
years old. However, Kruskal-Wallis H Test shows that there is no significant difference employability
skills between age,χ2(5)= 6.487,p = 0.014, with mean rank 128.09 for 21 years old, 145.55 for 22 years
old, 145.14 for 23 years old, 161.70 for 24 years old, 186.71 for 25 years old and 157.17 for 26 years
old.
Table 4: Kruskal-Wallis H Test – Age
Employability skills Age N Mean
Rank
Chi-
Square
p
Communication
skills
21 95 134.13 4.598 .467
22 95 144.49
23 61 137.57
24 22 159.45
25 7 179.36
26 3 187.50
Interpersonal skills 21 95 132.25 2.746 .739
22 95 146.29
23 61 143.89
24 22 149.93
25 7 169.93
26 3 153.00
Technical skills 21 95 125.11 7.509 .185
22 95 148.36
23 61 149.75
24 22 159.05
25 7 173.50
26 3 119.33
Social skills 21 95 130.71 5.660 .341
22 95 143.70
23 61 147.08
24 22 150.36
25 7 197.43
26 3 151.83
Overall 21 95 128.09 6.487 .262
22 95 145.55
23 61 145.14
24 22 161.70
25 7 186.71
26 3 157.17
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Based on table 5, this study indicates that graduates with 3.50 and above are the highest employability
skills (mean rank = 157.29), followed by 3.00-3.49 (mean rank = 140.56) and the lowest is 2.00-2.99
(mean rank = 134.37). Kruskal-Wallis H test indicates that there is no significant difference
employability skills between CGPA, χ2(2) = 2.46, p = 0.292.
Table 5: Kruskal-Wallis H Test – CGPA
Employability skills CGPA N Mean
Rank
Chi-
Square
P
Communication
skills
3.50 and
above
51 145.85 2.798 .247
3.00-3.49 160 146.99
2.00-2.99 72 128.19
Interpersonal skills 3.50 and
above
51 161.79 3.720 .156
3.00-3.49 160 136.91
2.00-2.99 72 139.30
Technical skills 3.50 and
above
51 161.77 3.881 .144
3.00-3.49 160 136.10
2.00-2.99 72 141.11
Social skills 3.50 and
above
51 150.55 1.195 .550
3.00-3.49 160 142.66
2.00-2.99 72 134.47
Overall 3.50 and
above
51 157.29 2.46 .292
3.00-3.49 160 140.56
2.00-2.99 72 134.37
As shows in Table 6, this study indicates graduates from „Others‟ education background are the
highest mean rank as 166.12 and „STAM‟ are the lowest mean rank as 87.54. This study indicates that
there is no significant difference employability skills between education background χ2(5) = 8.905, p =
0.064 based on Kruskal-Wallis H test.
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Table 6: Kruskal-Wallis Test – Highest Education Background
Employability skills CGPA N Mean
Rank
Chi-
Square
P
Communication
skills
STPM 96 131.60 10.696 .030
STAM 13 89.58
Diploma 70 157.53
Matriculation 91 145.27
Others 13 164.65
Interpersonal skills STPM 96 136.23 5.119 .275
STAM 13 100.35
Diploma 70 151.31
Matriculation 91 146.81
Others 13 142.42
Technical skills STPM 96 138.07 11.826 .019
STAM 13 87.42
Diploma 70 150.16
Matriculation 91 140.48
Others 13 192.27
Social skills STPM 96 137.87 2.207 .698
STAM 13 120.92
Diploma 70 151.94
Matriculation 91 141.22
Others 13 145.50
Overall STPM 96 135.86 8.905 .064
STAM 13 87.54
Diploma 70 153.67
Matriculation 91 143.83
Others 13 166.12
In sum, the level of employability skills among Islamic banking graduates is higher than Dania et al.,
(2014), Omar et al., (2012), Rajan, (2010) and Saari & Mat Rashid, 2013) but lower than Gurcharan
Singh & Garib Singh, (2008). This study also indicates, there is no differences employability skills
between gender, age, CGPA and highest education background.
Discussion and Conclusion
Employability skills is valuable to graduates to get their first jobs, career development and life. Even
though this study indicates the level of employability skills is moderately high, there are several
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recommendation that should be taken to enhance the employability skills among graduates particularly
Islamic banking graduates.
The graduates must change their attitude (Gurcharan Singh & Garib Singh, 2008). They should plan
their future during their study in universities and capable to learn and adapt new environment. At the
same time, they should involve actively in co-curriculum activities to improve their confidence,
leadership and decision making. They also should participate in discussion, brainstorming session and
presentation to increase their teamwork abilities and communication skills.
The lecturers also need to improvise their teaching method to ensure the graduates are well-developed
in order to encounter the real working conditions. There are various up-to-date teaching methods such
as e-learning, problem-based learning, case inquiry-based learning and others will assist the graduates
development particularly for their soft-skills. The lecturers also take the opportunities to participate in
the industry program such as sabbatical leave and industry placement for better exposure.
Higher education institution also should design appropriate modules into the curriculathe meet the
industry requirement and will be delivered by lecturers with related background (Panagiotakopoulos,
2012). Therefore, it could be that higher education institution and industry players cooperate together
to develop course structure and curricula based on job market requirements.
This study also recommends that banking players should run “mock bank” to provide better industry
placement to the graduates due to the constraints of legislations and operations in real banking sector.
This “mock bank” will demonstrate real activities of banking such as operation department, recovery
department and marketing department. This training also may give the opportunities to the lecturers to
gain the banking sector experiences.
Acknowledge
Thanks for the helpful comments from the anonymous referees and editor. The research was funded
by Ministry of Education (MOE), Malaysia, Research Acculturation Grant Scheme
(RAGS) (RAGS/1/2014/SS05/UMK//5) which is managed by Research and Innovation Management
Centre, Universiti Malaysia Kelantan.
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