Download - Pengukuran Prestasi Dlm an Awam
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Pengukuran Prestasi Dalam
Perkhidmatan Awam
PUSAT KOMUNIKASI KEPIMPINANINTAN BUKIT KIARA
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Whats measured is what
matters
What gets measured gets
done
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The journey begins..
... Berikutan daripada kejayaan
mentransformasikan GLC, sudah tiba masanya
amalan terbaik dan budaya prestasi tinggi diguna
pakai untuk meningkatkan lagi prestasiperkhidmatan awam. Sebagai permulaan, Ketua
Setiausaha Kementerian dan Ketua Perkhidmatan
akan ditawarkan skim kontrak selama tiga (3)
tahun, serta prestasi mereka akan diberi ganjaranberasaskan KPI
YAB Perdana MenteriUcapan Bajet 20087 September 2007
3
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The then DPM [today the PM], during the 9th Civil Service Conference:
I believe developing and sustaining a highperformance culture can only begin when civilservants embrace a renewed accountability for
performanceI would therefore urge the public
sectorto adopt high-performance culture and thespecific use ofkey performance indicators (KPIs).This will help the public sector to be morefocused and outcome-oriented. The use of
performance indicators requires a strategic shiftin the current thinking and approach of managing
public sector organisations from managing withlimited resources to achieving measurable
outcomes. 4
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National Development
Agenda in Context
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NATIONAL DEVELOPMENT
VISION 2020
Outline Perspective Plan (OPP)
Five Year Development Plan
Sector Plans
Budgetry or Operational Plan
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Alignment of National Priorities and
Goals to the ImplementationLevel
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VISION 2020
1 2 3 4 5 6 7 8
1 2 3 4A 4B 5 6A 6B 7 8
3 3 1 4 1 3 1 1 1 3
SECTOR/SUB-SECTOR GOALS
MINISTRY/ REGIONAL GOALS
DEPARTMENTAL Objectives Results
Results
Results
Results
Results
V2020
Pillars
OPP3
Goals
9MPGoals
Sub-Sector Goals
Ministry Goals
Dept Objectives
Strateg
icAlignme
nt
Perform
ance
Repo
rting
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The Ninth Malaysia Plan will chart the
nations development agenda for the
first 5 years of the National Mission,aiming to translate its thrusts into
programmes and results
YABDatoSeriAbdullah bin HajiAhmad Badawi
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NATIONAL MISSION & THRUSTS
1. Economic Competitiveness2. Human Capital Development
3. Socio-economic Equity
4. Quality of Life Enhancement
5. Institutional & Implementation Capacity
NATIONAL DEVELOPMENT AGENDA
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Peoples Government
The days of government departmentsdefining their own performance targets
without reference to the outside world arelong gone.
Today, govt depts are responsible to thepeoplein short the peoples government
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Changing demand
Performance management in PublicSector Organizations was often not
accorded the due priority, however withchanging times, there has been adefinitive change in their approach as
people have been expecting a lot fromgovernment agencies.
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Profit driven organizations the marketserves as the ultimate arbiter of success
Public sector - performance indicators arearranged under 4 major perspectives
namely :-
Financial Perspective
Internal Process Perspective
Citizen Focus Perspective
H.R. and Growth Perspective
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Moving the Economyup the Value Chain
Raising the Capacity forKnowledge and innovation
And nurturing firstclass mentality
Addressing persistentsocio-economic
inequalitiesconstructively and
productively
Improving the standardsAnd sustainability of
the quality of life
Strengthening the countrysInstitutional &
Implementation capacityby establishing a more
effective implementation& monitoring mechanism
1 2 3 4 5
Strengthening National Unity
Overriding Objective
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Moving the Economyup the Value Chain
Raising the Capacity forKnowledge and innovation
And nurturing firstclass mentality
Addressing persistentsocio-economic
inequalitiesconstructively and
productively
Improving the standardsAnd sustainability of
the quality of life
Strengthening the countrysInstitutional &
Implementation capacityby establishing a more
effective implementation& monitoring mechanism
1 2 3 4 5
Increasing productivity, competitiveness& vale-add in agriculture, manufacturing
and services sector
Generating new sources of wealthin technology & knowledge intensive
sectors ICT, Biotech, skills based services
Expanding market for Malaysian productsand services
Promoting GoodGovernance
Enhancing Public ServiceDelivery System
Development throughinternational co-operations
EradicatingHardcore
poverty andhalving overall
poverty
ReducingDisparityin income
employment &wealth
ownership
DevelopingCompetitiveBumiputeras
Reducing disparitiesin development
between
states, region, as wellas between rural &urban areas
Holistic human capital development encompassingKnowledge, skills, progressive attitude & thinking,
Strong moral & ethical values
Fostering a societywith strong values Nurturing top qualityR&D science andinnovation
Advancing women indevelopment
Empowering youthFor the future
Improvinginfrastructure &
urban Transportationsystem
Meeting Housingneeds & improvingurban services
Ensuring environmental
conservation & sustainableresource management
Improving healthcare servicesEnhancing the water
r delivery system
Developing sports forsporting excellence & a
healthy lifestyle
Strengthening National UnityOverriding Objective
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Key Terms / Istilah
Inputkuantiti sumber (kewangan, personel dsbnya)yang digunakan untuk suatu program atauperkhidmatan
Output / workload
kuantiti yang dihasilkan atau perkhidmatanyang dihasilkan oleh suatu program (kuantitikerja yang dihasilkan atau jumlahperkhidmatan yang diterima)
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Key Terms
Efficiency / cost effectiveness
Method for examining how well agovernment is performing the things it isdoing ( sometimes without regard to whether thoseare the right things for the government to do.)
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Key Terms
Outcome
Method for examining how well agovernment is meeting thepublic purposeitis intended to fulfill or degree to whichservices are responsive to the needs anddesires of a community.
Incooperates quantity and quality of
services
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Key Terms
Impact
clearly demonstrated improvement inthe well-being of a community
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Key Terms
MISSION
It is thefundamental reason for an agencys existence.
A mission statement must be broad enough to providethe agencys strategic direction but specific enough to
communicate the agencys unique reason for existence
to those not familiar with the agencys work
MISI:
Melambangkan tujuan wujudnya sesebuah agensi.Pernyataan Misi harus menjelaskan hala tuju strategikAgensi
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KEY RESULT AREA ( KRA )
Core functional area in whichResultsmust bedelivered by an agency to contribute towardsachievement of its Mission
BIDANG PENCAPAIAN PRESTASI UTAMA ( BPPU ):
Bidang Fungsi Utama (Strategik) yang disasar
oleh agensi untuk menghasilkan prestasi bagimencapai Misinya
Key Terms
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KPIs
KPIs are Key Performance Indicators -
a measurement used to help define, evaluate and reporton progress in the case of Ministry's KPIs, progresstowards delivery on the Nations overall strategic plan.
KPIs can be described as
KEY: Key is to focus on things that matter to the Rakyat
PERFORMANCE: Delivery of outcomes and impact, not inputs
INDICATORS: Visible outcomes that can be seen and tracked
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Our ultimate objective is the delivery of key outcomes for theRakyat
Holistic performance management is critical in driving thedelivery , and perception of delivery of these outcomes within
a very tight timeframe
KPIs are the first important step:
Key
Focus on the few critical outcomes that matter
most to the Rakyat
Indicators
PerformanceFocus on delivering outcomes and impact notinput and outputs
Context for KPIs: One Malaysia, People
First, Performance Now
Measures outcomes and impact and
communicate to the Rakyat
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STRATEGIC KPIs- Measurable factor of vital importance tothe agency in achieving Results.
- KPIs measure the success of the agency inachieving results in its KRAs.
- KPIs provide a comprehensive, strategicoverview of the agencys performance
including itsStrategic Programmeseffectiveness
Key Terms
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PROGRAM STRATEGIK:
Program di peringkat tertinggi yangmerangkumi aktiviti utama dilaksanakan olehagensi bagi mencapai prestasi yang ditetapkandi setiap BPPU.
STRATEGIC PROGRAMMEThe highest classification of work carried out
by an agency to achieve results under eachKRA. Usually consists of a number ofActivities.
Key Terms
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The Government:-
Expects the Public Sector to deliver Results
Is committed to strengthening the institutionaland implementation capacity
Desires to institutionalize good governance
A key initiative is the implementation of a KPI system tomonitor and measure the performance of the publicsector delivery system
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Components in KPI Development
Budget
Client
MissionKey Results Area (KRA)
Key Performance Indicators KPI)
Strategic ProgramesContribution to National Thrust
PUTTING IT TOGETHER AN EXAMPLE
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PUTTING IT TOGETHER: AN EXAMPLENATIONAL MISSION/ 9MP
GOAL: To revitalise Agriculture Sector as the 3rd Engine of GrowthDESIRED RESULTS: Increase Productivity, Competitiveness & Value added
of Food & Industrial commodities sub-sectors
MINISTRY OF AGRICULTURE & AGRO-BASED INDUSTRIES
MISSION: Modernisation of Food Sub-sector
KRA : 1.Income of Farmers, Livestock Breeders & Fishermen2: National Food Security & Safety3: Food Sub sector Contribution to National Income
PROGRAMMES: 1: Enhancing Income of Farmers, Fishermen and Livestock breeders2: Production of Food Commodities3: Expanding Agro-based Processing and Product Diversification
4: Strengthening Marketing and Global Networking
KPIs: 1. Increase in average Income of Farmers [X%], Fishermen [Y%] and LivestockBreeders [Z%]
2. Annual % increase in self-sufficiency levels of food commodities3. Food sub-sector annual growth of 7.6%4. Food sub-sector Exports annual Growth of 14.2%
5. Decrease in Food Imports by 1.5% per annum
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TERIMA KASIH
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