ahmad alkhiary
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Seoul, South Korea Oct. 19th 2012
ENG. Ahmad Alkhiary
Assistant Director General
Saudi eGovernment Program (Yesser)
akhiary@yesser.gov.sa
Public Private Partnership
Model in Saudi Arabia
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Part A Saudi eGovernment Program (Yesser)
Part B Public Private Partnership - Methodology & Practice
Agenda
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PART ASaudi e-Government Program (Yesser)
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Kingdom of Saudi Arabia
Birthplace of Islam and home for the two
holiest Masjids (Makkah and Madinah)
Founded in 1932
~ 26.5 million people (July 2012)
Young population and dynamic urban
growth
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The main goal of the Kingdom of Saudi Arabia
eGovernment offering is to increase productivity
and efficiency of the public sector and their
services by providing easy-to-use, timely accurate
services.
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The Structure
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Saudi eGovernment & Yesser
Unified Vision and Action PlanCreated in 2005
Shared InfrastructureFirst 5-years Action Plan in 2006
Guiding Principles:
Coordinated Decentralized Approach Common Standards and Practices
MOF
CITCMCIT
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Provide common applications for improving the
effectiveness and efficiency of government.
Ambitious vision as a catalyst for e-government
initiative with clear and specific goals to guide
implementation and follow-up
Provide a refined level of government services
for individuals, businesses and government
Build infrastructure with high reliability (data +technical) to provide state-of-the-art services
First Action Plan for Saudi e-Government 20062010
Establish enabling programs to facilitate e-
government advancement in effective and needed
ways
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Regulatory Framework
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Plans, Legislations & Regulatory Frameworks
Cyber Crime Control Regulations
e-Transactions Law
Telecommunications Act
e-Government Implementation Rules
PPP Governing Rules for eGov. Projects
National ICT Plan
* For a more comprehensive list, please visitwww.yesser.gov.sa
..
Regulatory Framework
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YEFI - A unified framework to enable cross government integration
for facilitating transactions & data sharing using;
Core Data Standards
Technical Standards and Policies
YEFI Portal
Guiding Standardized Specifications for Application of
e-government (YEFI)
Currently YEFI Documents Release 1.1 available online (www.yesser.gov.sa)
Data Standards Catalog
Technical Standards
Header & Metadata Specifications XML Schema Naming and Design Rules
Consultation and Version Control
Regulatory Framework
http://www.yesser.gov.sa/http://www.yesser.gov.sa/ -
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Infrastructure
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eGovernment Data Center:
Infrastructure
Government Secure Network (GSN):
87Total number ofagencies arecurrently linked
to the Secure
Network GSN
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Government Service Bus (GSB)
15+ MillionElectronic Transactions
Infrastructure
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1200+e-Services
140+Gov. Agency
Providers
464Acts & Bylaws
SAUDI e-Government National Portal
Infrastructure
24 Mar 2012
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The Single sign-on (SSO) for Enterprises and
individuals is considered one of the significant
regulations of implanting the e-Government
transactions issued within the Cabinet's resolution.
39Offices
105Employees
Single Sign-on SSO
Infrastructure
49,000+Establishments
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eServices
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Ministry of Civil Service Jadara Program foreRecruitment, recording those who want and are
willing to be recruited through its new "Jadara", a
recruitment program for male and female citizens in
the public sector.
Civil Service - eRecruitment "Jadara" Program
The Ministry of Labor has called on unemployed Saudi
jobseekers to apply for unemployment benefits, or
Hafiz, by sending their names and identity cardnumbers via short message service (SMS), or by
registering on the ministrys website.
Ministry of LaborHafiz
e-Services - first choice for government services
(selected examples of eServices from 1200+available ones on the National
Portal)
eServices
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This service helps individuals and corporations toapply electronically for extending a re-entry visa.
Extend Return Visa Application- Ministry of Foreign
Affairs
Only through the e-Channels
Ministry of Higher Education - Foreign scholarship
e-Services - first choice for government services
(selected examples of eServices from 1200+available ones on the National
Portal)
eServices
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(SADAD) was established by the Saudi ArabianMonetary Agency (SAMA) to be the national Electronic
Bill Presentment and Payment (EBPP) service provider
for the Kingdom of Saudi Arabia (KSA).
Customers pay bills through SADAD using all the
available banking channels, and they are:
Bank Branch
Automatic Teller Machine (ATM)
Online Banking Phone Banking
Short Message Service (SMS)
Mobile Banking 58The number ofGovernmentalbillers through SADAD out of116connected billers
SADAD ePayment System
eServices
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Change Management(Capacity Building & Communications)
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E-training Caravans
Initiatives Training and Awareness Community
Dissemination Of Digital Culture And Knowledge
Lectures
Change Management
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Training for All
Citizen Training and Awareness
E-training Caravans
~6700public trained on computer usage training in one year
Change Management
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Initiative Objectives
Citizen Training and Awareness
Identifying the multiple uses of communications andinformation technology.
Conducting training for the targeted groups to equip them with
basic skills on the use of computers and the internet.
Provide appropriate training environment to learn the basicskills on use of computers to people in the areas that large
institutes and training centers are not available in.
http://www.mcit.gov.sa/arabic/initiatives/m1/
Change Management
To encourage people in rural areas, villages and hamlets on
learning the use of computers and the internet, by giving them
basic skills in this area.
~ 110,000attendees in Awareness Lecture Sessions
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Assess the readiness and maturity of government agencies
e-Government Transformation Strategic Plan Development
(Enterprise Architecture)
e-Government Transformation Strategic Plan Development (Service
Architecture)
RFP Development & Tendering
RFP Response Evaluation and Award
Providing agencies with qualified experts to play key roles
Knowledge Transfer
Launching YCG Services for Government Agencies
60+Government Agencies
135Consultant Services
Improving the quality of e-services and websites
Change Management
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Capacity Building and Skills Development in
Government
Basic skills in Computer Applications and eGovernmentFirst Track
Chief Information Officer Program (CIO)Second Track
Specialized Certifications in ICT
Third Track Executive Education for Leaders
Fourth Track
Future Experts ProgramFifth Track
Change Management
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Workshops for Gov
AgenciesTraining Workshops
Introductory lectures @
Universities
National & International
Conferences
Events & Workshops
e-Government National
Conferences
Change Management
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Advertising Campaigns & Publications
Change Management
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Designed to inspire and reward change
Public involvement
Saudi e-Government Achievement Award
Change Management
Effective driver for change
2nd Round in Progress (2012)
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Indicators of Transformation
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Levels of achievement for all government agencies involvedin both stages of e-government Transformation in 2010
Levels of achievement Building Stage,95 governmental entities
Levels of achievement Availability
Stage, 95 governmental entities
Measuring Transformation of e-Government
Distinct Achievement
Good Achievement
Modest Achievement
Form not received
Indicators of Transformation
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TrustAwareness Usage Satisfaction
5000))G-CSample 500))G-B
Male & Females Citizens and Residences between 18 - 80
years oldCoverage
Customers satisfaction survey results on e-Government
customer satisfaction indicators in Saudi Arabia:
Indicators of Transformation
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Awards:
UNPSA
Awards and international presence
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2011
2012
Global Information
Technology Report (GITR)
Validation Points
2012
E-Government Survey 2012
(E-Government for the People)
Indicators of Transformation
2010
http://www.oxfordbusinessgroup.com/product/report/report-saudi-arabia-2010 -
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Continued Progress in UN Survey
Indicators of Transformation
The Kingdom ranked out of 193 UN member countries :
12thOnline Service Index
9theParticipation
41
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Second Action Plan: Maturing of
Strategies and Actions2012 - 2016
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Enabling everyone to use effective government
services, in a secure integrated and easy way,
through multiple electronic channels
22 Objectives to be accomplished through
48 Initiatives as per the 2ndStrategy & Action
Plan
The Vision:
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Second Strategy and Action Plan 2012-2016
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Second Strategy and Action Plan 2012-2016
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Second Strategy and Action Plan 2012-2016
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PART BPublic Private PartnershipMethodology & Practice
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E-GOV PPP FRAMEWORK
WHY & HOW?
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PPP Definition
PPP is a contractual agreement (partnership) whereby a private
partners performs part or all of government services or function.
Such a partnership are characterized by sharing of investment,
risk, responsibility and reward.
The essentials of PPP agreements are:
- Focusing on the service to be provided, not the assets
to be employed.
- Shift of the risk and responsibility to a private provider.
PPP = Investment + long-term provisioning of services
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Rational
First
To establish a framework thatwill help government toachieve the best outcome ofPPP, which is driven byincreased need for efficiencyand quality in E-Gov servicedelivery.
Second
The need for cost saving,access to advanced
technologies and resources,and managing the risk.
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Framework Objectives
Developing a comprehensive framework to govern the use
of public-private partnerships (PPP) for e-government in
the Kingdom of Saudi Arabia.
In compliance with the Council of Ministers resolution No.
110 dated 5/4/1425.
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Challenges
Government
Globalization
Customer
Expectation
Limited
Resources
Technology
Innovation
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Cause Effect
Globalization
Customers
Technology
Resources/Skills
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New Formula
E-Gov
PPP
Gov.Innovation
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Major Project Stages
Scope of Work Track
PPP Policy
framework
PPP
Manual
PPP
Templates Gap analysisReadiness
assessment
Yesser PPP Framework development Project
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Major Projects Components
Readiness
assessment
Conducting needed interviews
Review relevant documents
Draft a PPP readiness assessment
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Capture of international best practices
KSA drivers
Draft a PPP policy framework
PPP Policy
framework
Major Projects components con.
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Module definition
Input from PPP project and contract
management experts
Draft a PPP Manual Draft a PPP Quick reference Manual
PPP lifecycle Card
PPP
Manual
Major Projects components con.
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Develop templates/tools- Business Case
- Feasibility assessments
- Risk assessment
- RFI- RFP
- Standard contract
- SLA
- Public consultation
PPP
Templates
Major Projects components con.
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Report to MCIT/Yesser identifying gaps and
recommendation on legal framework as they
impact PPP
Report to MCIT/Yesser/CITC identifying gapsand recommendation on institutional framework
as they impact PPP
Gap analysis
Legal and
institutional
Major Projects components con.
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Consultation
on PPP
Public Consultation on the Framework
Stakeholders workshop
Revision of Policy, Manual, and Templates
Communicate the Framework to stakeholders
Next Steps
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Develop and distribute additional
materials and case studies based on PPP
projects in KSA as part of regular updating
of PPP Manual.
(Ongoing role)
Case studies
& Manual
supplements
Next Steps con.
Wh ' i i ?
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What's missing ?
CommunicationPlan
Training Plan
R l i hi & T PPP
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Relationship & Trust = PPP
Complexity & Trust
BusinessVal
ue
Relationship
Management
Dominates
Contractual
ManagementDominatesC
C
C
R
R
R
C = Contractual Management
R= Relationship Management}= The Partnership
PPP f G t
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PPP for e-Government
PPPModels
Fee-Based
Funding
SharedCost
Saving
SharedRevenue
FullServiceDelivery
PPP f G t
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PPP for e-Government
PPP Model
Fee-BasedFunding
Shared CostSaving
SharedRevenue
Full ServiceDelivery
Advantages
CustomerCentric
EfficientOperation
HigherCompliance
Innovation &Efficiency
Disadvantages
ExtraCharges
Cost Msur=> BPR
Low Impacton Gov.
No Controlor authority
PPP D i / B fit
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PPP Drivers / BenefitsWhy are governments using PPP?
WhyGov.UseP
PP?
Faster & Efficient Delivery
Access to commercial expertise
Focus on core business
Knowledge Transfer from commercial sector
Shift Risk from Gov. to private sector
Better Project Management
Reduced cost and increased revenue
PPP D i / B fit
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PPP Drivers / Benefits
Benefit to
Private
Sector
Unique
BusinessOpportunity
Income from
Gov.
Transactions
Income
fromcommercial
Services
HigherExposure
C t PPP P li i
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Current PPP Policies
PPP is intended to become best practice in E-Govimplementation in Saudi Arabia.
Private Sector participation in E-Gov based on
principle of Shared Expected Revenue
Feasibility study and public tender are required for
any proposed E-Gov PPP.
PPP rules apply when agencies contract a private
sector entity to fund and implementa project.
R l & R ibiliti
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Roles & Responsibilities
MOF(Budget,
Pricing,Revenue)
GAB(Oversight, Audit)
Yesser
(Facilitator)
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Best Practices & Lessons Learned
Create a single
dedicated entity
responsible for PPP
Establish clear
mechanism, rules,
and review criteria
Make PPP decision-
making fast, fair,and open.
Shorten PPP
approval process.
Global Best
Practice
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Best Practices & Lessons Learned
Stakeholder Engagement
Stakeholderbuy-in is key
to PPPsuccess
Identify,understand,and consult
yourstakeholders
Consultearly, consult
often
Makestakeholders
genuineparticipantsin the PPP
process
B t P ti & L L d
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Best Practices & Lessons Learned
Stakeholders
ServiceOwner
Delivery
Staff
Affected
Staff
Political
Officials
Financing
Institutions
Governance
Entities
Service
Users
Other Orgs
Readiness Checklist
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Readiness Checklist
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Examples of PPP in Saudi Arabia
Traffic Dept (Saher)
Min. Of Foreign Affairs (Injaz)
Civil Affairs (Ahwaly)
Min. Of Hajj (Makha)
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Thank You
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