ahmad alkhiary

7/27/2019 Ahmad Alkhiary

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Seoul, South Korea Oct. 19th 2012

ENG. Ahmad Alkhiary

Assistant Director General

Saudi eGovernment Program (Yesser)

[email protected]

Public Private Partnership

Model in Saudi Arabia


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Part A Saudi eGovernment Program (Yesser)

Part B Public Private Partnership - Methodology & Practice

Agenda


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PART ASaudi e-Government Program (Yesser)


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Kingdom of Saudi Arabia

Birthplace of Islam and home for the two

holiest Masjids (Makkah and Madinah)

Founded in 1932

~ 26.5 million people (July 2012)

Young population and dynamic urban

growth


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The main goal of the Kingdom of Saudi Arabia

eGovernment offering is to increase productivity

and efficiency of the public sector and their

services by providing easy-to-use, timely accurate

services.


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The Structure


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Saudi eGovernment & Yesser

Unified Vision and Action PlanCreated in 2005

Shared InfrastructureFirst 5-years Action Plan in 2006

Guiding Principles:

Coordinated Decentralized Approach Common Standards and Practices

MOF

CITCMCIT


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Provide common applications for improving the

effectiveness and efficiency of government.

Ambitious vision as a catalyst for e-government

initiative with clear and specific goals to guide

implementation and follow-up

Provide a refined level of government services

for individuals, businesses and government

Build infrastructure with high reliability (data +technical) to provide state-of-the-art services

First Action Plan for Saudi e-Government 20062010

Establish enabling programs to facilitate e-

government advancement in effective and needed

ways


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Regulatory Framework


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Plans, Legislations & Regulatory Frameworks

Cyber Crime Control Regulations

e-Transactions Law

Telecommunications Act

e-Government Implementation Rules

PPP Governing Rules for eGov. Projects

National ICT Plan

* For a more comprehensive list, please visitwww.yesser.gov.sa

..



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YEFI - A unified framework to enable cross government integration

for facilitating transactions & data sharing using;

Core Data Standards

Technical Standards and Policies

YEFI Portal

Guiding Standardized Specifications for Application of

e-government (YEFI)

Currently YEFI Documents Release 1.1 available online (www.yesser.gov.sa)

Data Standards Catalog

Technical Standards

Header & Metadata Specifications XML Schema Naming and Design Rules

Consultation and Version Control

http://www.yesser.gov.sa/http://www.yesser.gov.sa/


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Infrastructure


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eGovernment Data Center:

Infrastructure

Government Secure Network (GSN):

87Total number ofagencies arecurrently linked

to the Secure

Network GSN


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Government Service Bus (GSB)

15+ MillionElectronic Transactions

Infrastructure


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1200+e-Services

140+Gov. Agency

Providers

464Acts & Bylaws

SAUDI e-Government National Portal

Infrastructure

24 Mar 2012


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The Single sign-on (SSO) for Enterprises and

individuals is considered one of the significant

regulations of implanting the e-Government

transactions issued within the Cabinet's resolution.

39Offices

105Employees

Single Sign-on SSO

Infrastructure

49,000+Establishments


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eServices


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Ministry of Civil Service Jadara Program foreRecruitment, recording those who want and are

willing to be recruited through its new "Jadara", a

recruitment program for male and female citizens in

the public sector.

Civil Service - eRecruitment "Jadara" Program

The Ministry of Labor has called on unemployed Saudi

jobseekers to apply for unemployment benefits, or

Hafiz, by sending their names and identity cardnumbers via short message service (SMS), or by

registering on the ministrys website.

Ministry of LaborHafiz

e-Services - first choice for government services

(selected examples of eServices from 1200+available ones on the National

Portal)

eServices


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This service helps individuals and corporations toapply electronically for extending a re-entry visa.

Extend Return Visa Application- Ministry of Foreign

Affairs

Only through the e-Channels

Ministry of Higher Education - Foreign scholarship

e-Services - first choice for government services

(selected examples of eServices from 1200+available ones on the National

Portal)

eServices


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(SADAD) was established by the Saudi ArabianMonetary Agency (SAMA) to be the national Electronic

Bill Presentment and Payment (EBPP) service provider

for the Kingdom of Saudi Arabia (KSA).

Customers pay bills through SADAD using all the

available banking channels, and they are:

Bank Branch

Automatic Teller Machine (ATM)

Online Banking Phone Banking

Short Message Service (SMS)

Mobile Banking 58The number ofGovernmentalbillers through SADAD out of116connected billers

SADAD ePayment System

eServices


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Change Management(Capacity Building & Communications)


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E-training Caravans

Initiatives Training and Awareness Community

Dissemination Of Digital Culture And Knowledge

Lectures

Change Management


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Training for All

Citizen Training and Awareness

E-training Caravans

~6700public trained on computer usage training in one year

Change Management


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Initiative Objectives

Citizen Training and Awareness

Identifying the multiple uses of communications andinformation technology.

Conducting training for the targeted groups to equip them with

basic skills on the use of computers and the internet.

Provide appropriate training environment to learn the basicskills on use of computers to people in the areas that large

institutes and training centers are not available in.

http://www.mcit.gov.sa/arabic/initiatives/m1/

Change Management

To encourage people in rural areas, villages and hamlets on

learning the use of computers and the internet, by giving them

basic skills in this area.

~ 110,000attendees in Awareness Lecture Sessions


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Assess the readiness and maturity of government agencies

e-Government Transformation Strategic Plan Development

(Enterprise Architecture)

e-Government Transformation Strategic Plan Development (Service

Architecture)

RFP Development & Tendering

RFP Response Evaluation and Award

Providing agencies with qualified experts to play key roles

Knowledge Transfer

Launching YCG Services for Government Agencies

60+Government Agencies

135Consultant Services

Improving the quality of e-services and websites

Change Management


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Capacity Building and Skills Development in

Government

Basic skills in Computer Applications and eGovernmentFirst Track

Chief Information Officer Program (CIO)Second Track

Specialized Certifications in ICT

Third Track Executive Education for Leaders

Fourth Track

Future Experts ProgramFifth Track

Change Management


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Workshops for Gov

AgenciesTraining Workshops

Introductory lectures @

Universities

National & International

Conferences

Events & Workshops

e-Government National

Conferences

Change Management


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Advertising Campaigns & Publications

Change Management


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Designed to inspire and reward change

Public involvement

Saudi e-Government Achievement Award

Change Management

Effective driver for change

2nd Round in Progress (2012)


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Indicators of Transformation


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Levels of achievement for all government agencies involvedin both stages of e-government Transformation in 2010

Levels of achievement Building Stage,95 governmental entities

Levels of achievement Availability

Stage, 95 governmental entities

Measuring Transformation of e-Government

Distinct Achievement

Good Achievement

Modest Achievement

Form not received



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TrustAwareness Usage Satisfaction

5000))G-CSample 500))G-B

Male & Females Citizens and Residences between 18 - 80

years oldCoverage

Customers satisfaction survey results on e-Government

customer satisfaction indicators in Saudi Arabia:



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Awards:

UNPSA

Awards and international presence


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2011

2012

Global Information

Technology Report (GITR)

Validation Points

2012

E-Government Survey 2012

(E-Government for the People)


2010
http://www.oxfordbusinessgroup.com/product/report/report-saudi-arabia-2010


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Continued Progress in UN Survey


The Kingdom ranked out of 193 UN member countries :

12thOnline Service Index

9theParticipation

41


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Second Action Plan: Maturing of

Strategies and Actions2012 - 2016


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Enabling everyone to use effective government

services, in a secure integrated and easy way,

through multiple electronic channels

22 Objectives to be accomplished through

48 Initiatives as per the 2ndStrategy & Action

Plan

The Vision:


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Second Strategy and Action Plan 2012-2016


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PART BPublic Private PartnershipMethodology & Practice


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E-GOV PPP FRAMEWORK

WHY & HOW?


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PPP Definition

PPP is a contractual agreement (partnership) whereby a private

partners performs part or all of government services or function.

Such a partnership are characterized by sharing of investment,

risk, responsibility and reward.

The essentials of PPP agreements are:

- Focusing on the service to be provided, not the assets

to be employed.

- Shift of the risk and responsibility to a private provider.

PPP = Investment + long-term provisioning of services


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Rational

First

To establish a framework thatwill help government toachieve the best outcome ofPPP, which is driven byincreased need for efficiencyand quality in E-Gov servicedelivery.

Second

The need for cost saving,access to advanced

technologies and resources,and managing the risk.


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Framework Objectives

Developing a comprehensive framework to govern the use

of public-private partnerships (PPP) for e-government in

the Kingdom of Saudi Arabia.

In compliance with the Council of Ministers resolution No.

110 dated 5/4/1425.


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Challenges

Government

Globalization

Customer

Expectation

Limited

Resources

Technology

Innovation


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Cause Effect

Globalization

Customers

Technology

Resources/Skills


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New Formula

E-Gov

PPP

Gov.Innovation


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Major Project Stages

Scope of Work Track

PPP Policy

framework

PPP

Manual

PPP

Templates Gap analysisReadiness

assessment

Yesser PPP Framework development Project


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Major Projects Components

Readiness

assessment

Conducting needed interviews

Review relevant documents

Draft a PPP readiness assessment


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Capture of international best practices

KSA drivers

Draft a PPP policy framework

PPP Policy

framework

Major Projects components con.


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Module definition

Input from PPP project and contract

management experts

Draft a PPP Manual Draft a PPP Quick reference Manual

PPP lifecycle Card

PPP

Manual



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Develop templates/tools- Business Case

- Feasibility assessments

- Risk assessment

- RFI- RFP

- Standard contract

- SLA

- Public consultation

PPP

Templates



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Report to MCIT/Yesser identifying gaps and

recommendation on legal framework as they

impact PPP

Report to MCIT/Yesser/CITC identifying gapsand recommendation on institutional framework

as they impact PPP

Gap analysis

Legal and

institutional



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Consultation

on PPP

Public Consultation on the Framework

Stakeholders workshop

Revision of Policy, Manual, and Templates

Communicate the Framework to stakeholders

Next Steps


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Develop and distribute additional

materials and case studies based on PPP

projects in KSA as part of regular updating

of PPP Manual.

(Ongoing role)

Case studies

& Manual

supplements

Next Steps con.

Wh ' i i ?


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What's missing ?

CommunicationPlan

Training Plan

R l i hi & T PPP


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Relationship & Trust = PPP

Complexity & Trust

BusinessVal

ue

Relationship

Management

Dominates

Contractual

ManagementDominatesC

C

C

R

R

R

C = Contractual Management

R= Relationship Management}= The Partnership

PPP f G t


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PPP for e-Government

PPPModels

Fee-Based

Funding

SharedCost

Saving

SharedRevenue

FullServiceDelivery

PPP f G t


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PPP for e-Government

PPP Model

Fee-BasedFunding

Shared CostSaving

SharedRevenue

Full ServiceDelivery

Advantages

CustomerCentric

EfficientOperation

HigherCompliance

Innovation &Efficiency

Disadvantages

ExtraCharges

Cost Msur=> BPR

Low Impacton Gov.

No Controlor authority

PPP D i / B fit


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PPP Drivers / BenefitsWhy are governments using PPP?

WhyGov.UseP

PP?

Faster & Efficient Delivery

Access to commercial expertise

Focus on core business

Knowledge Transfer from commercial sector

Shift Risk from Gov. to private sector

Better Project Management

Reduced cost and increased revenue

PPP D i / B fit


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PPP Drivers / Benefits

Benefit to

Private

Sector

Unique

BusinessOpportunity

Income from

Gov.

Transactions

Income

fromcommercial

Services

HigherExposure

C t PPP P li i


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Current PPP Policies

PPP is intended to become best practice in E-Govimplementation in Saudi Arabia.

Private Sector participation in E-Gov based on

principle of Shared Expected Revenue

Feasibility study and public tender are required for

any proposed E-Gov PPP.

PPP rules apply when agencies contract a private

sector entity to fund and implementa project.

R l & R ibiliti


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Roles & Responsibilities

MOF(Budget,

Pricing,Revenue)

GAB(Oversight, Audit)

Yesser

(Facilitator)


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Best Practices & Lessons Learned

Create a single

dedicated entity

responsible for PPP

Establish clear

mechanism, rules,

and review criteria

Make PPP decision-

making fast, fair,and open.

Shorten PPP

approval process.

Global Best

Practice


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Stakeholder Engagement

Stakeholderbuy-in is key

to PPPsuccess

Identify,understand,and consult

yourstakeholders

Consultearly, consult

often

Makestakeholders

genuineparticipantsin the PPP

process

B t P ti & L L d


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Stakeholders

ServiceOwner

Delivery

Staff

Affected

Staff

Political

Officials

Financing

Institutions

Governance

Entities

Service

Users

Other Orgs

Readiness Checklist


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Readiness Checklist


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Examples of PPP in Saudi Arabia

Traffic Dept (Saher)

Min. Of Foreign Affairs (Injaz)

Civil Affairs (Ahwaly)

Min. Of Hajj (Makha)


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Thank You