1govea framework - mampu€¦ · 14/02/2017 1 bengkel pengurusan perubahan sektor awam siri #4 bagi...

14/02/2017

1

BENGKEL PENGURUSAN PERUBAHAN SEKTOR AWAM SIRI #4

BAGI PEMBANGUNAN ENTERPRISE ARCHITECTURE (1GovEA) FASA 1

“Pengenalan Model Rujukan EA Sektor Awam”

Hasan Ganny Bin Hanif Francis Chief Enterprise Architect

ATD Solution 6 - 8 Feb 2017

1GovEA Framework

2

14/02/2017

2

• The 1GovEA Repository allows an architects to distinguish between different types of architectural assets that exist at different levels of abstraction across Ministries and Agencies

1GovEA Centralised Respository

Artefacts structured according to metamodel

1GovEA Reference Library

1GovEA Governance

1GovEA Principles

1GovEA Principles & Standards

1GovEA Architecture Metamodel

1GovEA Framework

Best practice creates Reference

architectures

Adopted by theenterprise

Standards areComplied with

Best practiceCreates standards

Standards have reference implementations

Compliance is governed

Landscape isgoverned

Reference libraryis governed


External Reference

Models


Visibility and escalation

Steers and managescapability1GovEA Architecture Capability

1GovEA Templates

1GovEA Architecture Domains

Business Architecture

Data Architecture

Current Architecture

Application Architecture

Technology Architecture

1GovEA Modelling

Transition Architectures

Target Architecture

1GovEA Methodology

External Standards

Enterprise Architecture

Office

1GovEA for the Malaysian Public Sector Agencies

“1GovEA will establish unified enterprise architecture to accelerate public sector

service delivery transformation”1GovEA

Vision

Architecture Domains

Business

Data Application Technology

Prin

cip

les

Bu

ss

Da

taA

pp

Tech

Go

vern

an

ce Pro

ce

ss

Str

uctu

reD

ecis

ion

Ma

kin

g

Tools & Repository

Repository Structure

Matrices

Catalogues

Deliverables

Diagrams

Methodology

Initiate Assess Define

Build/OperateMonitor

Ge

ne

ral

The Repository Structure of 1GovEA

External Reference Architecture

Nationwide-Level Reference Architecture

Ministry/Agency-Level Enterprise Architecture

Adopted from External Reference Architecture Model

• Provides guidelines, templates, patterns, and other forms of reference material that can be leveraged in order to accelerate the creation of new architectures for the Ministries and Agencies.

Implementation Reference of

1GovEA

Feedbacks Loop Improvements

4

The Reference Library of 1GovEA

14/02/2017

3

Introduction to Reference Model

• Reference models comprise a framework for describing important elements of ministry and agency operations in a common and consistent way

• Through the use of this common enterprise architecture framework and vocabulary, ICT portfolios can be better managed and leveraged across the Malaysian Government

• The Reference Model will be updated to reflect the adaptation and adoption of 1GovEA for the respective ministries and agencies

5

Domains of Reference Model

• Business Reference Model: provides a framework that enables end-to-end government functional view based on Malaysian Government’s Business Service Category

• Data Reference Model: provides a framework that enables information sharing and re-use across the Malaysian Government, by grouping the information based on its Data Category

• Application Reference Model: provides a functional framework that is a business-driven that classifies applications based on how they are used to support the business objectives.

• Technology Reference Model: provides a technical framework that categorizes the standards and technologies to support the delivery of technology services and capabilities

6

Ownership of maintaining and monitoring usage of the reference model is done by the domain leaders from the EA core team. This is done in collaboration and involvement from sectorial agencies representatives.

14/02/2017

4

Reference Architecture Metamodel

7

Business Reference Model

8

Business Area Domain

Business Service Category

Business Service Sub-Category

14/02/2017

5


9

Business Area

Domain

BRM001 Socioeconomic Sector Services

BRM002 Social Sector Services

BRM003 Security Sector

Services

BRM004 Government Supporting

Services

BRM005 Government

Resource Management

Services

G2B

G2C

G2B, G2C G2G, G2B, G2C

G2G G2E


10

• Refers to the services that is directly provided by The Government to and on behalf of the businesses (Local and Foreign companies)


• Refers to the services that is directly provided by The Government to and on behalf of the citizens


• Refers to the services that is provided by the Government to ensure that the country is safe to live in, and the nation’s sovereignty remains protected

BRM003 Security Sector Services

• Provides the legislation and policies, strategic planning, programmatic and managerial foundation to support Government operations in providing its services to citizens, businesses and other organizations

BRM004 Government Supporting Services

• Refers to the support activities that enable the Government to operate effectively and efficiently

BRM005 Government Resource Management Services

14/02/2017

6

Business Reference Model

11


Business Service Category (29)

Business Service Sub-Category (210)

* Merujuk kepada Statistik Ekonomi Berkala, EPU


12


BRM001.001 Business & Industry Support

BRM001.001.001 Business Registration, Permits & Licensing

BRM001.001.002 Consumer Protection

BRM001.001.003 Fair Trading

BRM001.001.004 Financial Institution Control

BRM001.001.005 Industry Development & Assistance

BRM001.001.006 Small/Medium Business Development & Assistance

BRM001.002 Economic Management

BRM001.002.001 State Funding

BRM001.002.002 Fiscal Policy

BRM001.002.003 Foreign Investment Control

BRM001.002.004 International Monetary Policy

BRM001.002.005 Financial Investment

BRM001.003 Trade

BRM001.003.001 Export Control

BRM001.003.002 Import Control

BRM001.003.003 Intellectual Property Protection

BRM001.003.004 International Trade Agreement

BRM001.003.005 Trade Development

BRM001.003.006 Trade Expositions


14/02/2017

7


13 * Merujuk kepada Statistik Ekonomi Berkala, EPU


BRM002.001 Civic Infrastructure

BRM002.001.001 Civic Management

BRM002.001.002 Energy Supply

BRM002.001.003 Public Amenities

BRM002.001.004 Public Housing

BRM002.001.005 Public Land Management

BRM002.001.006 Regional Development

BRM002.001.007 Transport Network Management

BRM002.001.008 Waste Management

BRM002.001.009 Water Supply

BRM002.002 Communications

BRM002.002.001 Advertising Standards

BRM002.002.002 Broadcasting

BRM002.002.003 Communications Infrastructure

BRM002.002.004 E-Commerce

BRM002.002.005 Publishing

BRM002.002.006 Radio Communications

BRM002.002.007 Satellite Communications

BRM002.003 Community Service

BRM002.003.001 Accommodation Services

BRM002.003.002 Community Support

BRM002.003.003 Counselling Services

BRM002.003.004 Emergency Services

BRM002.003.005 Financial Assistance

BRM002.003.006 Natural Disaster Support

BRM002.003.007 Community Development

BRM002.003.008 Transport Access Scheme

BRM002.004 Cultural Affairs

BRM002.004.001 Arts Development

BRM002.004.002 Cultural & Arts Accessibility

BRM002.004.003 Arts Collection & Preservation Management

BRM002.004.004 Cultural Promotion

BRM002.004.005 Cultural Awards and Scholarships

BRM002 Social Sector Services (continued..)



BRM002.005 Employment

BRM002.005.001 Human Resources Development

BRM002.005.002 Industrial Awards and Conditions

BRM002.005.003 Labour Markets

BRM002.005.004 Workplace Environment

BRM002.006 Environment

BRM002.006.001 Built Environment Preservation

BRM002.006.002 Business and Community Assistance

BRM002.006.003 Environment Information Services

BRM002.006.004 Conservation

BRM002.006.005 Environment Impact Assessment

BRM002.006.006 Historic Relic Protection

BRM002.006.007 Marine Life Protection

BRM002.006.008 Natural Heritage Protection

BRM002.006.009 Oceans Governance

BRM002.006.010 Pollutant Prevention

BRM002.007 Health Care

BRM002.007.001 Community Health Services

BRM002.007.002 Defences Health Services

BRM002.007.003 Health Insurance Schemes

BRM002.007.004 Health Protocols

BRM002.007.005 Hospital Services

BRM002.007.007 Public Health Services

BRM002.007.008 Special Needs Services

BRM002.007.009 Veterans’ Health Services

BRM002.007.010 Epidemic Prevention & Containment

BRM002.008 Immigration & Citizenship

BRM002.008.001 Citizenship

BRM002.008.002 Deportation

BRM002.008.003 Detention

BRM002.008.004 Migrant Services

BRM002.008.005 Refugee Services

BRM002.008.006 Travel Authorization

14/02/2017

8

BRM002 Social Sector Services (continued..)



BRM002.009 Education & Training

BRM002.009.001 Arts Education

BRM002.009.002 Community Education

BRM002.009.003 Curriculum Development

BRM002.009.004 Early Childhood Education

BRM002.009.005 Military Education and Training

BRM002.009.006 Overseas Education Recognition

BRM002.009.007 School Education

BRM002.009.008 Tertiary Education

BRM002.009.009 Vocational Education

BRM002.010 Sports & Recreation

BRM002.010.001 Community Recreation

BRM002.010.002 Sports & Recreational Facilities Management

BRM002.010.003 Sport and Fitness Development

BRM002.010.004 Sports Drugs Control

BRM002.011 Natural Resources

BRM002.011.001 Federal & State Land Management

BRM002.011.002 Energy Resources

BRM002.011.003 Land Use Management

BRM002.011.004 Land Valuation

BRM002.011.005 Mineral Resources

BRM002.011.006 Pollution Emission Control

BRM002.011.007 Water Resources

BRM002.012 International Relations

BRM002.012.001 Consular Services

BRM002.012.002 Defence Liaison

BRM002.012.003 Diplomatic Missions

BRM002.012.004 International Affairs

BRM002.012.005 International Treaties

BRM002.012.006 Overseas Aid

BRM002.012.007 Overseas Promotion

BRM002.012.008 Passport Services


16


BRM003.001 Defence

BRM003.001.001 Malaysia Defence Force

BRM003.001.002 Civilian Event Protective Support

BRM003.001.003 Emergency Protective Support

BRM003.001.004 Humanitarian Protective Support

BRM003.001.005 Peacekeeping Protective Support

BRM003.002 Justice

BRM003.002.001 Administrative Law

BRM003.002.002 Associations and Corporate Law

BRM003.002.003 Civil Law

BRM003.002.004 Commissions of Inquiry

BRM003.002.005 Coronial Law

BRM003.002.006 Court Reporting

BRM003.002.007 Criminal Law

BRM003.002.008 Human Rights Obligations

BRM003.002.009 Juvenile Justice

BRM003.002.010 Legal Aid Services

BRM003.002.011 Local Laws and Ordinances

BRM003.002.012 Military Law

BRM003.002.013 Shariah Law

BRM003.002.014 Privacy Protection

BRM003.002.015 Prosecution Services

BRM003.003 Security

BRM003.003.001 Corrective Services

BRM003.003.002 External Security

BRM003.003.003 Information Security

BRM003.003.004 Intelligence

BRM003.003.005 Law Enforcement

BRM003.003.006 National Security

14/02/2017

9


17


BRM004.001 Information & Knowledge Exchange

BRM004.001.001 Information and Knowledge Exchange

BRM004.001.002 Analysis and Reporting

BRM004.001.003 Discussion Forums

BRM004.001.004 Guidance Dissemination

BRM004.001.005 Information and Knowledge Dissemination

BRM004.001.006 Knowledge Presentation

BRM004.001.007 Research and Development

BRM004.001.008 Information from Citizens

BRM004.002 Statistical Services

BRM004.002.001 Census

BRM004.002.002 Statistical Compilation and Analysis

BRM004.002.003 Statistical Standards

BRM004.002.004 Statistics Coordination

BRM004.002.005 Statistics Dissemination

BRM004.003 Governance

BRM004.003.001 Civic Events

BRM004.003.002 Constitutional Matters

BRM004.003.003 Electoral Matters

BRM004.003.004 Assessment, Honours and Awards Programs

BRM004.003.005 Intergovernmental Relations

BRM004.003.006 Legislative Drafting

BRM004.003.007 Official Protocol

BRM004.003.008 Parliamentary Chamber Support

BRM004.003.009 Parliamentary Committee and Member Support

BRM004.003.010 Public Administration

BRM004.003.011 Regulation Development

BRM004 Government Supporting Services (continued..)



BRM004.004 Planning & Budgeting

BRM004.004.001 Budget Delivery

BRM004.004.002 Budget Formulation

BRM004.004.003 Business Improvement

BRM004.004.004 Enterprise Architecture

BRM004.004.005 Legal Advice

BRM004.004.006 Outcomes and Outputs

BRM004.004.007 Procurement Planning

BRM004.004.008 Strategic Planning

BRM004.004.009 Workforce Planning

BRM004.005 Public Affairs

BRM004.005.001 Customer Service

BRM004.005.002 Government Campaigns

BRM004.005.003 Government Media

BRM004.005.004 Public Consultation

BRM004.005.005 Public Relations

BRM004.006 Revenue Collection

BRM004.006.001 Agency Asset Sales

BRM004.006.002 Debt Collection

BRM004.006.003 Government Assets Sales

BRM004.006.004 Sales of Goods and Services

BRM004.006.005 Tax Collection

BRM004.006.006 User Fee Collection

14/02/2017

10


19


BRM005.001 Administrative Management

BRM005.001.001 Accommodation Management

BRM005.001.002 Facilities, Fleet and Equipment Management

BRM005.001.003 Help Desk Services

BRM005.001.004 Physical Security Management

BRM005.001.005 Travel

BRM005.001.006 Workplace Policy Development and

Management

BRM005.002 Financial Management

BRM005.003.001 Accounting

BRM005.003.002 Asset and Liability Management

BRM005.003.003 Collections and Receivables

BRM005.003.004 Cost Accounting/Performance

Measurement

BRM005.003.005 Financial Reporting

BRM005.003.006 Financial Resource Management

BRM005.003.007 Management of Public Monies

BRM005.003.008 Payments

BRM005.003.009 Procurement

BRM005.003 Human Resource Management

BRM005.004.001 Benefits Management

BRM005.004.002 Employee Performance Management

BRM005.004.003 Organisation and Position Management

BRM005.004.004 Recruitment

BRM005.004.005 Remuneration Management

BRM005.004.006 Separation Management

BRM005.004.007 Training and Development

BRM005.004.008 Workplace Relations


20


BRM005.004 ICT Management

BRM005.004.001 ICT Operations & Infrastructure Management

BRM005.004.002 ICT Resources Access Management

BRM005.004.003 ICT Service Assistance

BRM005.004.004 ICT Service Management

BRM005.004.005 ICT Solution Delivery and Maintenance

BRM005.004.006 ICT Supplier Relationship Management

BRM005.005 Information & Knowledge Management

BRM005.005.001 Document and Records Management

BRM005.005.002 Information Exchange Standards

BRM005.005.003 Information Management Standards

BRM005.005.004 Information Rights Management

BRM005.005.005 Information Security Management

BRM005.005.006 Knowledge Management

BRM005.005.007 Library Management

14/02/2017

11

Example – MAMPU Core Services (Based on Current Architecture)

21

Scope of EA in MAMPU

TRANSISI 1

22

14/02/2017

12

Scope of EA in KPKT

23

PROGRAM 1: PROGRAM PERUMAHAN

• Memantapkan pengawalseliaan aktiviti Program Pinjaman Wang (PPW) dan Program Pajak Gadai (PPG)

PROGRAM 2: PROGRAM PINJAMAN WANG DAN PAJAK GADAI

Sumber: Pelan Strategik KPKT 2016-2020

Architecture Landscape

24

Strategic Architecture provides an

organizing framework for operational

and change activity and allows for

direction setting at an executive level

Segment Architecture provides an

organizing framework for operational

and change activity and allows for

direction setting and the development

of effective architecture roadmaps at

a program or portfolio level

Capability Architecture provides an

organizing framework for change

activity and the development of

effective architecture roadmaps

realizing capability increments

14/02/2017

13

Scoping the Architecture Development

25

Allocation of Teams to Architecture Scope

26

14/02/2017

14

Data Reference Model

27

Data Area Domain

Data Category

Data Sub-Category

Data Area Domain

28

Data Area

Domain

DRM001 Socioeconomic

Sector Data

DRM002 Social Sector Data

DRM003 Security Sector

Data

DRM004 Government Supporting

Services Data

DRM004 Government

Resource Management

Data

14/02/2017

15

Data Reference Model

29

Data Area Domain

Data Category (29)

Data Sub-Category (210)

Example of Data Reference Architecture Implementation based on Data Reference Model

30

14/02/2017

16

Data Subject Properties (Implementation)

31

Meta-Data Properties Description Example

Data Type Refers to the type of data being represented, whether it’s a data, information or knowledge

Citizen IC Number (Data), Business Registration Information (Information), Research Paper (Knowledge)

Data Structure Refers to the degree of organization of the data

Unstructured, Structured

Data Security Refers to the level of confidentiality and shareability of the data

Confidential (available to share upon approval), Public (available for sharing by default), Top Secret (strictly cannot be shared)

Data Description Refers to the taxonomy of the data

Current DDSA Coverage

DRM001 Socioeconomic Sector Data

32

DRM001 Socioeconomic Sector Data

DRM001.001 Business & Industry Support

DRM001.001.001 Business Registration, Permits & Licensing

DRM001.001.002 Consumer Protection

DRM001.001.003 Fair Trading

DRM001.001.004 Financial Institution Control

DRM001.001.005 Industry Development & Assistance

DRM001.001.006 Small/Medium Business Development & Assistance

DRM001.002 Economic Management

DRM001.002.001 State Funding

DRM001.002.002 Fiscal Policy

DRM001.002.003 Foreign Investment Control

DRM001.002.004 International Monetary Policy

DRM001.002.005 Financial Investment

DRM001.003 Trade

DRM001.003.001 Export Control

DRM001.003.002 Import Control

DRM001.003.003 Intellectual Property Protection

DRM001.003.004 International Trade Agreement

DRM001.003.005 Trade Development

DRM001.003.006 Trade Expositions


14/02/2017

17




DRM002.001 Civic Infrastructure

DRM002.001.001 Civic Management

DRM002.001.002 Energy Supply

DRM002.001.003 Public Amenities

DRM002.001.004 Public Housing

DRM002.001.005 Public Land Management

DRM002.001.006 Regional Development

DRM002.001.007 Transport Network Management

DRM002.001.008 Waste Management

DRM002.001.009 Water Supply

DRM002.002 Communications

DRM002.002.001 Advertising Standards

DRM002.002.002 Broadcasting

DRM002.002.003 Communications Infrastructure

DRM002.002.004 E-Commerce

DRM002.002.005 Publishing

DRM002.002.006 Radio Communications

DRM002.002.007 Satellite Communications

DRM002.003 Community Service

DRM002.003.001 Accommodation Services

DRM002.003.002 Community Support

DRM002.003.003 Counselling Services

DRM002.003.004 Emergency Services

DRM002.003.005 Financial Assistance

DRM002.003.006 Natural Disaster Support

DRM002.003.007 Community Development

DRM002.003.008 Transport Access Scheme

DRM002.004 Cultural Affairs

DRM002.004.001 Arts Development

DRM002.004.002 Cultural & Arts Accessibility

DRM002.004.003 Arts Collection & Preservation Management

DRM002.004.004 Cultural Promotion

DRM002.004.005 Cultural Awards and Scholarships

DRM002 Social Sector Data (continued..)



DRM002.005 Employment

DRM002.005.001 Human Resources Development

DRM002.005.002 Industrial Awards and Conditions

DRM002.005.003 Labour Markets

DRM002.005.004 Workplace Environment

DRM002.006 Environment

DRM002.006.001 Built Environment Preservation

DRM002.006.002 Business and Community Assistance

DRM002.006.003 Environment Information Services

DRM002.006.004 Conservation

DRM002.006.005 Environment Impact Assessment

DRM002.006.006 Historic Relic Protection

DRM002.006.007 Marine Life Protection

DRM002.006.008 Natural Heritage Protection

DRM002.006.009 Oceans Governance

DRM002.006.010 Pollutant Prevention

DRM002.007 Health Care

DRM002.007.001 Community Health Services

DRM002.007.002 Defences Health Services

DRM002.007.003 Health Insurance Schemes

DRM002.007.004 Health Protocols

DRM002.007.005 Hospital Services

DRM002.007.006 Public Health Services

DRM002.007.007 Special Needs Services

DRM002.007.008 Veterans’ Health Services

DRM002.007.09 Epidemic Prevention & Containment

DRM002.008 Immigration & Citizenship

DRM002.008.001 Citizenship

DRM002.008.002 Deportation

DRM002.008.003 Detention

DRM002.008.004 Migrant Services

DRM002.008.005 Refugee Services

DRM002.008.006 Travel Authorization

14/02/2017

18

DRM002 Social Sector Data (continued..)



DRM002.009 Education & Training

DRM002.009.001 Arts Education

DRM002.009.002 Community Education

DRM002.009.003 Curriculum Development

DRM002.009.004 Early Childhood Education

DRM002.009.005 Military Education and Training

DRM002.009.006 Overseas Education Recognition

DRM002.009.007 School Education

DRM002.009.008 Tertiary Education

DRM002.009.009 Vocational Education

DRM002.010 Sports & Recreation

DRM002.010.001 Community Recreation

DRM002.010.001 Sports & Recreational Facilities Management

DRM002.010.001 Sport and Fitness Development

DRM002.010.001 Sports Drugs Control

DRM002.011 Natural Resources

DRM002.011.001 Federal & State Land Management

DRM002.011.002 Energy Resources

DRM002.011.003 Land Use Management

DRM002.011.004 Land Valuation

DRM002.011.005 Mineral Resources

DRM002.011.006 Pollution Emission Control

DRM002.011.007 Water Resources

DRM002.012 International Relations

DRM002.012.001 Consular Services

DRM002.012.002 Defence Liaison

DRM002.012.003 Diplomatic Missions

DRM002.012.004 International Affairs

DRM002.012.005 International Treaties

DRM002.012.006 Overseas Aid

DRM002.012.007 Overseas Promotion

DRM002.012.008 Passport Services

DRM003 Security Sector Data

36

DRM003 Security Sector Data

DRM003.001 Defence

DRM003.001.001 Malaysia Defence Force

DRM003.001.002 Civilian Event Protective Support

DRM003.001.003 Emergency Protective Support

DRM003.001.004 Humanitarian Protective Support

DRM003.001.005 Peacekeeping Protective Support

DRM003.002 Justice

DRM003.002.001 Administrative Law

DRM003.002.002 Associations and Corporate Law

DRM003.002.003 Civil Law

DRM003.002.004 Commissions of Inquiry

DRM003.002.005 Coronial Law

DRM003.002.006 Court Reporting

DRM003.002.007 Criminal Law

DRM003.002.008 Human Rights Obligations

DRM003.002.009 Juvenile Justice

DRM003.002.010 Legal Aid Services

DRM003.002.011 Local Laws and Ordinances

DRM003.002.012 Military Law

DRM003.002.013 Shariah Law

DRM003.002.014 Privacy Protection

DRM003.002.015 Prosecution Services

DRM003.003 Security

DRM003.003.001 Corrective Services

DRM003.003.002 External Security

DRM003.003.003 Information Security

DRM003.003.004 Intelligence

DRM003.003.005 Law Enforcement

DRM003.003.006 National Security

14/02/2017

19

DRM004 Government Supporting Services Data

37

DRM004 Government Supporting Services Data

DRM004.001 Information & Knowledge Exchange

DRM004.001.001 Information and Knowledge Exchange

DRM004.001.002 Analysis and Reporting

DRM004.001.003 Discussion Forums

DRM004.001.004 Guidance Dissemination

DRM004.001.005 Information and Knowledge Dissemination

DRM004.001.006 Knowledge Presentation

DRM004.001.007 Research and Development

DRM004.001.008 Information from Citizens

DRM004.002 Statistical Services

DRM004.002.001 Census

DRM004.002.002 Statistical Compilation and Analysis

DRM004.002.003 Statistical Standards

DRM004.002.004 Statistics Coordination

DRM004.002.005 Statistics Dissemination

DRM004.003 Governance

DRM004.003.001 Civic Events

DRM004.003.002 Constitutional Matters

DRM004.003.003 Electoral Matters

DRM004.003.004 Honours and Awards Programs

DRM004.003.005 Intergovernmental Relations

DRM004.003.006 Legislative Drafting

DRM004.003.007 Official Protocol

DRM004.003.008 Parliamentary Chamber Support

DRM004.003.009 Parliamentary Committee and Member Support

DRM004.003.010 Public Administration

DRM004.003.011 Regulation Development

DRM004 Government Supporting Services Data (continued..)


DRM004 Government Supporting Data

DRM004.004 Planning & Budgeting

DRM004.004.001 Budget Delivery

DRM004.004.002 Budget Formulation

DRM004.004.003 Business Improvement

DRM004.004.004 Enterprise Architecture

DRM004.004.005 Legal Advice

DRM004.004.006 Outcomes and Outputs

DRM004.004.007 Procurement Planning

DRM004.004.008 Strategic Planning

DRM004.004.009 Workforce Planning

DRM004.005 Public Affairs

DRM004.005.001 Customer Service

DRM004.005.002 Government Campaigns

DRM004.005.003 Government Media

DRM004.005.004 Public Consultation

DRM004.005.005 Public Relations

DRM004.006 Revenue Collection

DRM004.006.001 Agency Asset Sales

DRM004.006.002 Debt Collection

DRM004.006.003 Government Assets Sales

DRM004.006.004 Sales of Goods and Services

DRM004.006.005 Tax Collection

DRM004.006.006 User Fee Collection

14/02/2017

20

DRM005 Government Resource Management Data

39


DRM005.001 Administrative Management

DRM005.001.001 Accommodation Management

DRM005.001.002 Facilities, Fleet and Equipment

Management

DRM005.001.003 Help Desk Services

DRM005.001.004 Physical Security Management

DRM005.001.005 Travel

DRM005.001.006 Workplace Policy Development and

Management

DRM005.002 Financial Management

DRM005.003.001 Accounting

DRM005.003.002 Asset and Liability Management

DRM005.003.003 Collections and Receivables

DRM005.003.004 Cost Accounting/Performance

Measurement

DRM005.003.005 Financial Reporting

DRM005.003.006 Financial Resource Management

DRM005.003.007 Management of Public Monies

DRM005.003.008 Payments

DRM005.003.009 Procurement

DRM005.003 Human Resource Management

DRM005.004.001 Benefits Management

DRM005.004.002 Employee Performance Management

DRM005.004.003 Organisation and Position Management

DRM005.004.004 Recruitment

DRM005.004.005 Remuneration Management

DRM005.004.006 Separation Management

DRM005.004.007 Training and Development

DRM005.004.008 Workplace Relations


40


DRM005.004 ICT Management

DRM005.004.001 ICT Operations & Infrastructure Management

DRM005.004.002 ICT Resources Access Management

DRM005.004.003 ICT Service Assistance

DRM005.004.004 ICT Service Management

DRM005.004.005 ICT Solution Delivery and Maintenance

DRM005.004.006 ICT Supplier Relationship Management

DRM005.005 Information & Knowledge Management

DRM005.005.001 Document and Records Management

DRM005.005.002 Information Exchange Standards

DRM005.005.003 Information Management Standards

DRM005.005.004 Information Rights Management

DRM005.005.005 Information Security Management

DRM005.005.006 Knowledge Management

DRM005.005.007 Library Management

14/02/2017

21

Sample DashBoard

41

http://maps.worldbank.org/p2e/mcmap/map.html?code=&level=&indicatorcode=0553&title=Global&org=ibrd

Application Reference Model

42

Application Functionality Domain

Application Service Category

Application Service Sub-Category

14/02/2017

22


43

Application Functionality

Domain

ARM001 Customer-

facing Functionality

ARM002 Process

Automation Functionality

ARM003 Business

Management Functionality

ARM004 Digital Asset Management Functionality

ARM005 Business

Analytical Management Functionality

ARM006 Back Office

Functionality

ARM007 Communication

& Support Functionality


44


Application Service Category (29)

Application Service Sub-Category (168)

14/02/2017

23

ARM001 Customer-facing Functionality

45

ARM001 Customer-Facing Functionality

ARM001.001 Customer Relationship Management

ARM001.001.001 Call Centre Management Services

ARM001.001.002 Customer Analytics Services

ARM001.001.003 Sales and Marketing Services

ARM001.001.004 Product Management Services

ARM001.001.005 Brand Management Services

ARM001.001.006 Customer/Account Management Service

ARM001.001.007 Contract and Profile Management Services

ARM001.001.008 Partner Relationship Services

ARM001.001.009 Customer Feedback Services

ARM001.001.010 Surveys Services

ARM001.002 Customer Preferences

ARM001.002.001 Personalisation Services

ARM001.002.002 Subscriptions Services

ARM001.002.003 Alerts and Notifications Services

ARM001.003 Customer Initiated Assistance

ARM001.003.001 Online Help Services

ARM001.003.002 Online Tutorials Services

ARM001.003.003 Self-Service Services

ARM001.003.004 Reservations/Registration Services

ARM001.003.005 Multi-Lingual Support Services

ARM001.003.006 Assistance Request Services

ARM001.003.007 Scheduling Services

ARM002 Process Automation Functionality

46

ARM002 Process Automation Functionality

ARM002.001 Tracing & Workflow

ARM002.001.001 Process Tracing Services

ARM002.001.002 Case Management Services

ARM002.001.003 Conflict Resolution Services

ARM002.002 Routing & Scheduling

ARM002.002.001 Inbound Correspondence Management

Services

ARM002.002.002 Outbound Correspondences Management

Services

14/02/2017

24

ARM003 Business Management Functionality

47

ARM003 Business Management Functionality

ARM003.001 Management of Process

ARM003.001.001 Change Management Services

ARM003.001.002 Configuration Management Services

ARM003.001.003 Requirements Management Services

ARM003.001.004 Program/Project Services

ARM003.001.005 Governance/Policy Services

ARM003.001.006 Quality Management Services

ARM003.001.007 Business Rule Management Services

ARM003.001.008 Risk Management Services

ARM003.002 Organizational Management

ARM003.002.001 Workgroup/Groupware Services

ARM003.002.002 Network Management Services

ARM003.003 Investment Management

ARM003.003.001 Strategic Planning & Management Services

ARM003.003.002 Portfolio Management Services

ARM003.003.003 Performance Management Services

ARM003.004 Supply Chain Management

ARM003.004.001 Procurement Services

ARM003.004.002 Sourcing Services

ARM003.004.003 Inventory Management Services

ARM003.004.004 Catalogue Management Services

ARM003.004.005 Ordering/Purchasing Services

ARM003.004.006 Invoice/Requisition Tracking and Approval Services

ARM003.004.007 Storefront/Shopping Cart Services

ARM003.004.008 Warehouse Management Services

ARM003.004.009 Returns Management Services

ARM003.004.010 Logistics and Transportation Services


48


ARM004.001 Content Management

ARM004.001.001 Content Authoring Services

ARM004.001.002 Content Review and Approval Services

ARM004.001.003 Tagging and Aggregation Services

ARM004.001.004 Content Publishing and Delivery Services

ARM004.001.005 Syndication Management Services

ARM004.002 Document Management

ARM004.002.001 Document Imaging and OCR Services

ARM004.002.002 Document Referencing Services

ARM004.002.003 Document Revisions Services

ARM004.002.004 Library/Storage Services

ARM004.002.005 Document Review and Approval Services

ARM004.002.006 Document Conversion

ARM004.002.007 Indexing

ARM004.002.008 Classification

ARM004.003 Knowledge Management

ARM004.003.001 Information Retrieval Services

ARM004.003.002 Information Mapping/Taxonomy Services

ARM004.003.003 Information Sharing Services

ARM004.003.004 Categorisation Services

ARM004.003.005 Knowledge Engineering Services

ARM004.003.006 Knowledge Capture Services

ARM004.003.007 Knowledge Distribution and Delivery Services

ARM004.003.008 Smart Documents Services

ARM004.004 Records Management

ARM004.004.001 Record Linking/Association Services

ARM004.004.002 Document Retirement Services

ARM004.004.003 Digital Rights Management Services

14/02/2017

25

ARM005 Business Analytical Functionality

49

ARM005 Business Analytical

Functionality

ARM005.001 Analysis and Statistics

ARM005.001.001 Mathematical Services

ARM005.001.002 Structural/Thermal

Services

ARM005.001.003 Radiological Services

ARM005.001.004 Forensics Services

ARM005.002 Visualization

ARM005.002.001 Graphic/Charting

Services

ARM005.002.002 Imagery Services

ARM005.002.003 Multimedia Services

ARM005.002.004 Mapping/Geospatial/

Elevation/GPS Services

ARM005.002.005 CAD Services

ARM005.003 Knowledge Discovery

ARM005.003.001 Data Mining Services

ARM005.003.002 Modelling Services

ARM005.003.003 Simulation Services

ARM005.004 Business Intelligence

ARM005.004.001 Demand

Forecasting/Management Services

ARM005.004.002 Balanced Scorecard

Services

ARM005.004.003 Decision Support and

Planning Services

ARM005.005 Reporting

ARM005.005.001 Ad hoc Services

ARM005.005.002 Standardised/Canned

Services

ARM005.005.003 OLAP Services

ARM006 Back Office Functionality

50


ARM006.001 Data Management

ARM005.001.001 Data Exchange Services

ARM005.001.002 Data Mart Services

ARM005.001.003 Data Warehouse Services

ARM005.001.004 Metadata Management Services

ARM005.001.005 Data Cleansing Services

ARM005.001.006 Extraction and Transformation Services

ARM005.001.007 Loading and Archiving Services

ARM005.001.008 Data Recovery Services

ARM005.001.009 Data Classification Services

ARM006.002 Human Resources

ARM006.002.001 Recruiting Services

ARM006.002.002 Resume Management Services

ARM006.002.003 Career Development and Retention Services

ARM006.002.004 Time Reporting Services

ARM006.002.005 Awards Management Services

ARM006.002.006 Benefit Management Services

ARM006.002.007 Retirement Management Services

ARM006.002.008 Personnel Administration Services

ARM006.002.009 Education/Training Services

ARM006.002.010 Health and Safety Services

ARM006.002.011 Travel Management Services

ARM006.003 Financial Management

ARM006.003.001 Billing and Accounting Services

ARM006.003.002 Credit/Charge Services

ARM006.003.003 Expense Management Services

ARM006.003.004 Payroll Services

ARM006.003.005 Payment/Settlement Services

ARM006.003.006 Debt Collection Services

ARM006.003.007 Revenue Management Services

ARM006.003.008 Internal Controls Services

ARM006.003.009 Auditing Services

ARM006.003.010 Activity-based Management Services

ARM006.003.011 Currency Conversion Services

14/02/2017

26

ARM006 Back Office Functionality (Continued..)

51


ARM006.004 Asset/Materials Management

ARM006.004.001 Property/Asset Management Services

ARM006.004.002 Asset Cataloguing/Identification Services

ARM006.004.003 Asset Transfer, Allocation and Maintenance Services

ARM006.004.004 Facilities Management Services

ARM006.004.005 Computers/Automation Management

Services

ARM006.005 Human Capital/Workforce Management

ARM006.005.001 Resource Planning and Allocation Services

ARM006.005.002 Skills Management Services

ARM006.005.003 Workforce Directory/Locator Services

ARM006.005.004 Team/Organisation Management Services

ARM006.005.005 Contingent Workforce Management Services

ARM006.005.006 Workforce Acquisition/Optimisation Services

ARM007 Communication & Support Functionality


ARM007.001 Security Management

ARM007.001.001 Identification and Authentication Services

ARM007.001.002 Access Control Services

ARM007.001.003 Cryptography Services

ARM007.001.004 Digital Signature Management Services

ARM007.001.005 Intrusion Prevention Services

ARM007.001.006 Intrusion Detection Services

ARM007.001.007 Incident Response Services

ARM007.001.008 Audit Trail Capture and Analysis Services

ARM007.001.009 Certification and Accreditation Services

ARM007.001.010 ISM Management and Reporting

ARM007.001.011 Virus Protection

ARM007.002 Collaboration

ARM007.002.001 Email Services

ARM007.002.002 Threaded Discussions Services

ARM007.002.003 Document Library Services

ARM007.002.004 Shared Calendaring Services

ARM007.002.005 Task Management Services

ARM007.002.006 Social Networking Services

ARM007.003 Search

ARM007.003.001 Query Services

ARM007.003.002 Precision/Recall Ranking Services

ARM007.003.003 Classification Services

ARM007.004.004 Pattern Matching Services

52

14/02/2017

27

ARM007 Communication & Support Functionality (Continued..)


ARM007.004 Communication

ARM007.004.001 Real Time/Chat Services

ARM007.004.002 Instant Messaging Services

ARM007.004.003 Audio Conferencing Services

ARM007.004.004 Video Conferencing Services

ARM007.004.005 Event/News Management Services

ARM007.004.006 Community Management Services

ARM007.004.007 Computer/Telephony Integration Services

ARM007.004.008 Voice Communications Services

ARM007.005 Systems Management

ARM007.005.001 License Management Services

ARM007.005.002 Remote Systems Control Services

ARM007.005.003 System Resource Monitoring Services

ARM007.005.004 Software Distribution Services

ARM007.005.005 Issue Tracking Services

ARM007.006 Forms Management

ARM007.006.001 Forms Creation Services

ARM007.006.002 Forms Modification Services

53

An Example of How To Apply Application Reference Model in EA development

54

14/02/2017

28

Technology Reference Model

55

Technology Service Domain

Technology Service Category

Technology Service Standards


56


TRM001 Service Access

& Delivery

TRM002 Service

Platform & Infrastructure

TRM003 Component Framework

TRM004 Interface & Integration

14/02/2017

29

An Example of How To Apply Technology Reference Model in EA development

57


58


Technology Service Category (17)

Technology Service Standards (50)

14/02/2017

30

TRM001 Service Access & Delivery

TRM001 Service Access & Delivery

TRM001.001 Access Channel

TRM001.001.001 Web Browser

TRM001.001.002 Mobile Devices

TRM001.001.003 Collaboration/

Communications

TRM001.001.004 Telephony

TRM001.002 Delivery Channel

TRM001.002.001 Internet Access

TRM001.002.002 Intranet Access

TRM001.002.003 Extranet Access

TRM001.002.004 Peer To Peer (P2P)

Access

TRM001.002.005 Virtual Private Network (VPN)

Access

TRM001.003 Customized Service

Requirements

TRM001.003.001 IT Compliance

TRM001.003.002 Authentication/ Single Sign On

TRM001.003.003 ICT Solution Hosting

TRM001.004 Service Transport

TRM001.004.001 Supporting Network

Services

TRM001.004.002 Service Protocol

Transport

59

TRM002 Service Platform & Infrastructure

60

TRM002 Service Platform & Infrastructure

TRM002.001 Framework Support Platform

TRM002.001.001 Platform Independent Framework

TRM002.001.002 Platform Dependent Framework

TRM002.002 Servers Hosting

TRM002.002.001 Web Server

TRM002.002.002 Media Server

TRM002.002.003 Application Server

TRM002.002.004 Portal Server

TRM002.003 Software Engineering

TRM002.003.001 Integrated Development

Environment (IDE)

TRM002.003.002 Software Configuration

TRM002.003.003 Software Test Management

TRM002.003.004 Modelling

TRM002.004 Databases & Storage

TRM002.004.001 Database Software

TRM002.004.002 Storage Type

TRM002.005 Hardware/ Infrastructure

TRM002.005.001 Servers & Mainframe

TRM002.005.002 Embedded Technology

Devices

TRM002.005.003 Peripherals

TRM002.005.004 Wide Area Network

TRM002.005.005 Local Area Network

TRM002.005.006 Network Devices

TRM002.005.007 Video Conferencing

14/02/2017

31



TRM003.001 Security

TRM003.001.001 Public Key

TRM003.001.002 Supporting Security

TRM003.002 Presentation/Interface

TRM003.002.001 Static Display

TRM003.002.002 Dynamic/ Server Side

Display

TRM003.002.003 Content Rendering Tool

TRM003.003 Business Logic

TRM003.003.001 Platform Independent

Language

TRM003.003.002 Platform Dependent

Language

TRM003.004 Data Interchange

TRM003.004.001 Data Exchange

TRM003.005 Data Management

TRM003.005.001 Database Connectivity

& Configuration

TRM003.005.002 Reporting and Analysis

61

TRM004 Service Interface & Integration

TRM004 Service Interface & Integration

TRM004.001 Integration

TRM004.001.001 Middleware Integration

TRM004.001.002 Enterprise Application

Integration (EAI)

TRM004.002 Interoperability

TRM004.002.001 Data Format/ Classification

TRM004.002.002 Data Types/ Validation

TRM004.002.003 Data Transformation

TRM004.003 Interface

TRM004.003.001 Service Discovery

TRM004.003.002 Service Description/

Interface

62

14/02/2017

32

Thank you

Digital Transformation through 1GovEA

1GovEA web portal : http://1govea.mampu.gov.my

http://1govea.mampu.gov.my/