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COURSE OUTLINE

Department of Human Resource and Human Resource Development,Faculty of Management

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Name dan CourseCode: Effective Communication ( UHS 2052)Total Lecture Hours : 28

Semester: 3Session : 2014/2015

LecturerRoom NumberTelephoneE-mail

: Siti Rokiah Siwok T08-02-1307-5560056 (O); 013-7920045; 019-7570045 (with whatsapp)[email protected]

Course Synopsis : This course will provide opportunities for students to learn the theories and practice of effective communication. Emphasis will be on the meaning of communication, its process and the skills needed for the communication to be effective in various situations. Among the skills that will be learned in this course are listening skills, the use of appropriate verbal and non-verbal communication, intrapersonal communication, interpersonal communication, small group communication, public communication and intercultural communication.

COURSE LEARNING OUTCOMES

At the end of the course, students will be able to :

No. Course Learning Outcomes Taxonomy(C, P, A)

Assessment Method

CO1 Explain how to communicate effectively at an interpersonal level, within a small group, to the public and at intercultural level.

C4, P2, A2 Tests and Final Examination

CO2 Apply effective communication methods through group discussions.

C3, P3, A2 Group assignment and presentation

CO3 Demonstrate communication competence through integration of knowledge, motivation and skills, within various contexts, such as interpersonal, group, public and intercultural.

P4, A3Group assignment, group presentation

and final examination

COURSE OUTLINE


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STUDENTS’ LEARNING HOURS

Learning Activities Students’ Study Hours

1. Face to face learning

i. Lectures ii. Activities

iii. Presentations

28

2. Self-Study

a. Non face-to-face learning 17

b. Revision 14

c. Discussion 8

d. Information seeking 8

3. Formal Evaluation

a. Tests 3

b. Final Examination 2

Total Learning Hours 80

LEARNING APPROACHES

Lectures and class activities, group discussion, self-study, individual assignment, group assignment and presentations.

WEEKLY SCHEDULE

24th July

Preliminaries to Human Communication Definitions and meanings Benefits and forms of human communication Elements of communication Principles of Communication The competent communicator

COURSE OUTLINE


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25th July

The Self and Perception The self in human communication Self-disclosure Perception Impression formation Impression management

TEST 1Listening in Human Communication

The importance of listening The listening process Listening barriers Styles of effective listening Listening , culture and gender

Verbal Messages Principles of verbal communication Confirmation and disconfirmation Using verbal messages effectively

Nonverbal Messages The functions of nonverbal communication The channels of nonverbal communication Culture and nonverbal communication Some nonverbal skills

TEST 2

TOPICS FOR EXAM ARE BELOW

7th AugustInterpersonal Communication: Conversation, stages and theories

The conversation process Principles of conversation Everyday conversations Relationship stages and theories

COURSE OUTLINE


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The dark side of interpersonal relationships

7th August

Small Group Communication Small groups and teams Types of small groups and teams

Members and leaders Members in small group communication Leaders in small group communication Membership, leadership and culture

8th August

Conflict and Conflict Management Definition Types Myths Preliminaries to conflict management Conflict management strategies

Culture and Communication Definitions Cultural differences Intercultural communication

8th August Public Speaking (1): Introduction to public speaking

Introduction to public speaking Apprehension management 10 steps in public speaking

22nd August

Public Speaking (2): Topics, audiences and research Selecting topic, purposes and thesis Analysing the audience Research your topic

[Steps 1-3 in public speaking]Public Speaking (3): Supporting and organizing speeches

Collect supporting materials

COURSE OUTLINE


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Develop your main points Organize your speech Construct your introduction, conclusion and transitions

[Steps 4-7 in public speaking]

Public speaking (4): Style and delivery in public speaking

Word your speech Rehearse your speech Present your speech

[Steps 8-10 in public speaking]Public speaking (5): Types of speeches

The informative speech The persuasive speech Other types of speeches

GROUP PRESENTATIONS

REFERENCES

1. DeVito, J. (2012). Human Communication: The Basic Course (12thed.). Boston: Pearson

2. Seiler, W. J., and Beall (2011). Communication. Making Connections (8thed). Boston: Pearson

3. Hashim Fauzy Yaacob (2001). Komunikasi Antara Manusia. Skudai: Penerbit UTM4. Verderber. R.F and Verderber, K. S. (2005). Communicate (11thed). Belmont:Thomson. 5. Tyler, S, Kossen, C., and Ryan, C. (2002). Communication. A Foundation Course.

Revised edition. NSW, AU: Prentice Hall6. Hybels, S. and Weaver II, R. L (2004). Communicating Effectively ( 7thed) .Boston:

McGraw Hill7. Beebe, S.A. & Masterson, J.T. (2006). Communicating in Small Groups: Principles and

Practices. Boston: Allyn& Bacon8. Knapp, M.L. & Vangelisti, A.I. (1992). Interpersonal Communication and Human

Relationship. Boston: Allyn and Bacon.9. Orbe, M.P. & Harris, T.M. (2008). Interracial Communication: Theory into Practice.

LosAngeles: Sage Publication.

MARKS:

COURSE OUTLINE


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No. Activities Frequency %1 Test 2 302 Group assignment and presentation 1 303 Final examination 1 40

TOTAL 100

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