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0000036148NATIONAL Productivity Corporation (NPC) - [Annual Report].

PERBADANAN PRODUKTIVITI NEGARA

Kandungan

ContentsReport

1. Maklumat Korporot 8-24

Ahli-ahli Perbadanan Produktiviti Negara 1999Lembago PengurusonPengarah DirektoratKetua-ketua Peringkat WilayahJuruauditAlamat PejabatPanel Perunding PenyelidikanDirektorat dan Pejabat Wilayah NPC

2. Latar belakang 25-27

Akta Perbadanan Produktiviti Negara(Permerbadanan) (Pindaan) 1995Visi, Misi, Objektif dan Strategi

1. Corporate Information 8-24

Members of the National Productivity Corporation1999Board of ManagementDirectors of DirectoratesDirectors of Regional OfficesAuditorOffice AddressNPC Research Consultative PanelsDirectorates & Regional Offices

2. Background 25-27

NPC (Incorporation) (Amendment) Act 1995Vision, Mission, Objective and Strategy

3. Program PeningkatanProduktiviti dan Kualiti 28-38

Penyelidikan Produktiviti dan KualitiLatihan Produktiviti dan KualitiPembangunan Sistem PengurusanPromosi Produktiviti dan KualitiBenchmarking dan Perkhidmatan MBS

3. Productivity and QualityEnhancement Programme 28 - 38

• Productivity and Quality Research• Productivity and Quality Training• Management Systems Development• Productivity and Quality Promotion• Benchmarking and MBS Service

4. Pembangunan Sumber Manusia 39 - 44

• Program Latihan• Program Umum• Projek Pertubuhan Produktiviti Asia (APO)

4. Human Resource Development 39 - 44

• Internal Training Programme• General Programmes• Asia Productivity Organization Programme

5. Pusat Maklumat danSumber Rujukan 45

5. Information and Resource Centre 45

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KandunganContents

6. Prestos! Produktiviti Malaysia 46 - 47

• Sumber Pertumbuhan Produktiviti• Prestasi Produktiviti Mengikut Sektor• Sumbangan IKS kepada Sektor Pembuatan• Pertumbuhan Yang Didorong Oleh Produktiviti

7. Kerjasama Antarabangsa 48-50

• Misi Lawatan Luar Negara• Mesyuarat APO• Program Latihan Antarabangso

8. Program SokonganPeningkatan P&Q 51-52

• Program Pembangunan Organises!• Gerakan Budaya Cemerlang

9. Penunjuk Prestasi NPC 1999 53 - 56

• Ketekapan Kos• Kecekapan Tenaga Kerja• Kecekapan Masa

10. Kalendar Korporat NPC 1999 57 - 59

6. Productivity Performanceof Malaysia 46-47

11. Penyata Kewangan 1998 61-84

Sources of Productivity GrowthSectoral Productivity GrowthSMI's Contribution to Manufacturing GrowthProductivity-Driven Growth

7. International Cooperation 48 - 50

• International Visit Mission• APO Meetings• International Training Programmes

8. P&Q EnhancementSupport Programme 51-52

• Organisation Development Programmes• Excellence Culture Movement

9. NPC's PerformanceIndicators 1999 53-56

• Cost Efficiency• Workforce Efficiency• Time Efficiency

10. NPC's Corporate Calendar 1999 57 - 59

11. Financial Statement 1998 61-84

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Perutusan PengerusiChairman's Statement

Produktiviti Malaysia bagi tahun 1999 telah mengalamipemulihan yang ketara daripada kemerosotan dalam tahun1998 dengan peningkatan produktiviti sebanyak 3.9%berbanding dengan penurunan sebanyok ].8% pada 1998.Produktiviti menyumbang kepada 70% sementarapertambahan gunatenaga menyumbang 29% kepadapertumbuhan 5.6% dalam Keluaran Dalam Negara Kasar(KDNK). Dalam pada itu, sektor perkilangan mencatatpertumbuhan produktiviti 9.1% (1998:7.0%) yang didorongoleh peningkatan dalam permintaan domestik danpeningkatan dalam juolan ekspot. Peningkatan di dalamkedua-dua permintaan domestik dan luar negara telahmenuntut peningkatan keupayaan penggunaan di dalamsektor. Kecuali sektor perlombongan dan kuari (-3.3%),pembinaan (-4.9), kewangan (-0.4%) dan sektorperkhidmatan lain (-2.1%); sektor perlanian. pengangkutan,elektrik, dan perdagangan mencatat pertumbuhan positif dimana masing-masing mencatat pertumbuhan sebanyak 4%,3.2%, 1.8%, dan 1.2%. Dalam pada itu sektor pembinaanmengalami sedikit kemerosotan dalam produktiviti iaitusebanyak 4.9% berbanding dengan kemerosotan sebanyak12.7% pada tahun 1998 hasil dari pertambahan dalam per-mintaan tempatan. Walaubagaimanapun, sektor kewangantelah mencatatkan kemerosotan sebanyak 0.4% berbanding1.8% dengan pertumbuhan produktiviti pada tahun sebelum-nyo ekoran dari proses penyusunan semula serta pengukuhanyang dialami oleh sektor tersebut.

In 1999 Malaysia recovered strongly from the recession of1998 with productivity growing by 3.9% compared to thedecline of 1.8% in 1998. Productivity contributed 70% whileincrease in employment contributed 29% to the GrossDomestic Product (GDP) growth of 5.6%. Themanufacturing sector recorded a productivity growth of 9.1%(1998:7.0%) stimulated by the increase in domestic demandand stronger export sales. Improvements in both domestic andexternal demand increases capacity utilisation in the sector.Witb the exception of mining and quarrying (-3.3%),construction (-4.9%), finance (-0.4%) and other servicessectors (-2.1%); the agriculture, transportation, electricity andcommerce sectors recorded positive productivity growth of 4%,3.2%, 1.8% and 1.2% respectively. The construction sector ontbe other hand experienced a smaller decline in productivity of4.9% as compared to the decline of 12.7% in 1998 due toimprovement in domestic demand. However, the finance sectorregistered a marginal decline of 0.4% as compared to aproductivity growth of 1.8% in the previous year as the sectorwas still in the process of rationalisation and consolidation.

The sustainability of higher economic growth will continue to beproductivity-driven through the enhancement of Total FactorProductivity (TFP) which measures the synergy and efficiencyof utilisation of both capital and human resources. For theperiod of 1989-1999, the economy recorded a TFP growth of1.6%. TFP growth recorded during the period of 1989-1993was higher at 2.9% as compared to 1993-1999 period whereTFP recorded a slower growth of 0.83% due to lower rate ofcapital utilisation. This was reflected in the growth inincremental capital output ratio of 4.9% in 1999(1998:-3.8%). The TFP has to grow at 2% in order to maintain anannual average growth of GDP at 7% in the long-term. The fac-tors that will sustain TFP growth are:

i) Application of ICT in Value Creationii) Effective Management System

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Chairman's Statement

Kekuatan pertumbuhan produktiviti akan meneruskan faktorberpandukan produktiviti melalui peningkatan FaktorProduktiviti Menyeluruh yang. melibatkan pengukurangabungan serta penggunaan kedua-dua modal dan gunotenaga. Untuk jangkamasa 1989-1999, ekonomi mencatatkanpeningkatan Faktor Produktiviti Menyeluruh sebanyak 1.6%.Peningkatan di dalam Faktor Produktiviti Menyeluruh yangdicatatkan sepanjang tahun 1989-1993 adolah sebanyak2.9%, lebih tinggi berbanding dengan tahun-tahun 1993-1999di mana ianya mencatatkan pengurangan pada 0.83% akibatdari kodar rendah dalam penggunaan modal. Keadaan in!teloh digambarkan dalam nisbah kadar pertumbuhan modalpengeluaran sebanyak 4.9% dalam tohun 1999 (1998: -3%).Dalam keadaan ini Faktor Produktiviti Menyeluruhmemerlukanpertumbuhan sebanyak 2% bag! mengekalkankadar pertumbuhan tahunan biasa KDNK iartu 7% di dalamjangka panjang. Faktor-faktor yang mengekalkanpeningkatan Faktor Produktiviti Menyelurub adalah:

i) Penggunaan ICT dalam 'Value Creation'ii) Sistem Pengurusan yang Efektifiii) Inovasi dan Kreativiti!v) Peningkatan Kepakaran dan Kepakaran

iv)Innovation and CreativitySkills Upgrading and Multi-skiiling

Dalam tahun 2000, pertumbuhan ekonomi dijangka akanbertambah sebanyak 4.2% (1999:3.9%) kesan dari kekuatanasas ekonomi, kegiatan pelaburan yang kondusif dan polisimakroekonomi yang berkesan.

Sebagai sebuah institusi unggul yang mempromosikanpeningkatan produktiviti dan kualiti, Perhadanan ProduktivitiNegara (NPC) akan terus berusaha meningkatkan aktivitipenyelidikan, latihan, pembangunan sistem pengurusan,promos! amalan terbaik dan pembangunan pangkalan databerkenaan petunjuk produktiviti dan tandaaras. Tahun 1999menyaksikan pertumbuhan di dalam program latihanpengurusan NPC, ioitu berjumlah 136 kursus (17.2%) dengankehadiran 3,339 peserta (35.7%) berbanding dengan 116kursus dengan kehadiran 2,460 peserta dalam tahun 1998.Peningkatan dolam kegiatan latihan pengurusan adalahdidorong oleh kesungguhan organises! untuk mencapai tahap

In the year 2000, productivity is forecasted to grow by 4.2%(1999: 3.9%) due to strong economic fundamentals,conducive investment climate and sound macroeconomicpolicies.

The National Productivity Corporation (NPC) as the leadinginstitute in promoting productivity and quality enhancementwill continue to enhance Its research, training, managementsystems development, promotion of best practices anddevelopment of databases on productivity indicators andbenchmarks. The year 1999 also witnessed an increase inNPC's management training programmes totaling 136 courses(17.2%) with an attendance of 3,339 participants (35.7%) ascompared to 116 courses with 2,460 participants in 1998.Management training were intensified as organisations strivefor higher productivity in the wake of the economic turmoil.

In 1999, a total of 15 research projects were undertaken byNPC. The research findings were incorporated in the 1999Productivity Report which is the Seventh Annual ProductivityReport in the series published by NPC in accordance with therequirements of the NPC (Incorporation) (Amendment) Act1991. It provides a comprehensive reference on productivityand quality issues for policy makers and investors.

In terms of management systems development, a total of 39projects have been undertaken by NPC in 1999 as compared toonly 7 projects in 199S\ The projects were on ISO 9002, 5S,Total Quality Management (TQM) and Quality Control Circle(QCC).

The P&Q promotional activities were carried out on acontinuous basis to disseminate information, best managementpractices and work culture among the industries and services.A total of 515 programmes have been conducted

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Perutuson PengerusiChairman's Statement

produktiviti yang lebih tinggi akibat ketidaktentuan dalamiklim ekonomi ketika ifu.

Dalam tahun 1999, sejumlah 15 projek penyelidikan telahdijolankan oleh NPC. Penemuan hasil penyelkiikan tersebultelah dikumpulkan dalam Laporan Produktiviti 1999 yangmana ianya adalah Laporan Produktiviti Tohunan ke Tujuhdalam sir! penerbitan oleh NPC selaras dengon keperluan AktaPerbadanan Produktiviti Negara (Pemerbadanan) (Pindaan)1991. Ianya menyediakan satu ru|ukan yang komprehertsifke atas isu-isu produktiviti dan kualrh* untuk penggubal polisidan juga pelabur.

Dalam aspek pemfaangunan sistem pengurusan, sejumlah 39projek telah dijalankan oleh NPC dalam tahun 1999 her-banding hanya 7 projek dolam tahun 1998. Projek-projektersebut adalah berkenaan ISO 9002,5S, Pengurusan KualitiMenyeluruh (TQM) dan Kumpulan Kawalan Kualiti (QCC).

Akliviti promosi P&Q telah dijalankan dari masa ke masamelalui penyebaran maklumat, amalan pengurusan terbaikserta budaya kerja cemerlang di kalangan industri danperkhidmatan. Sefaanyak 155 program telah dikendolikanmeliputi aktiviti-aktiviti QCC di peringkat mini, wilayah dankebangsaan; Program Kualiti Wilayah, usahasama bersomaSI RIM; majlfs dailog serta ceramah, pameran dan penerbitanfaahan-bahan P&Q. Aktiviti-oktiviti tersebut adalah sejajardengan Kempen Peningkatan Produktiviti yang telahdilancarkan oleh NPC untuk jangkamasa 3 tahun dari 1997hingga 1999 dengan tema "Produktiviti PenggerakPembangunan Negara". Tujuan kempen tersebut adalahuntuk mempercepatkan kadar perpindahan corak ekonomiyang berpandukan kepada input (input-driven) kepadapertumbuhan berpandukan kepoda produktiviti (productivity-driven} melalui strategi peningkatan Faktor ProduktivitiMenyeluruh (TFP).

Aktiviti-aktiviti penandaarasan yong dijalankan olehPerkhidmatan Penandaarasan Malaysia (MBS) telah berjayamenarik penyerlaon sebanyak 83 organisasi sebagaiKumpulan Berkepentingan Sama (Common InterestGroup:CIG). Ahli-ahli CIG akan berkongsi amalan-amalanterboik dalam usaha meningkatkan prestasi don kecemer-langan organisasi masing-masing. Adolah diharapkan lebih

encompassing QCC activities at mini, regional and nationallevels; regional Quality Programmes, a joint effort with SIR1M;dialogues and talks, exhibitions and publications of P&Qmaterials. These activities are in line with the ProductivityEnhancement Campaign which was launched by NPC for 3years from 1997 to 1999 with the theme "Productivity DrivesNational Development". The campaign aims to accelerate thetransformation of the economy that is input-driven towardsone that is productivity-driven through TFP enhancementgrowth strategies.

The benchmarking activities organised by the MalaysianBenchmarking Service has attracted the interests of 83organisations to join as members of the Common InterestGroups (CIG). The members of CIG share information on bestpractices in enhancing their organisational performance andcompetitiveness. It is hoped that more organisations will followsuit to become CIG members for mutual benefits, partnershipsand networking. This is in line with NPC's initiative to bench-mark best performances in the various sectors.

The current development in Information Technology (IT) hasenabled NPC to further upgrade its existing informationsystem to provide better services to the industry. The BONDdatabase (Benchmarking On-Line Networking Database) hasbeen enhanced for customers to access information on bestpractices and performance measures. At the same time, theNPC's regional network systems have also been upgraded foreffective information exchange.

The success of NPC thus far is a result of the close cooperationgiven by both the public and private sectors. I wish to recordmy appreciation to all Board of Directors, officers and staff ofNPC for their dedication and commitment. My appreciationalso goes to the Chairmen and members of NPC ConsultativePanels and their workgroups for their invaluable contributions.Finally, I wish to thank the various government agenciesparticularly the Ministry of International Trade and Industryfor the strong support and cooperation.

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Laporan mihunan

Annuaf Report

bonyok organises! yang akan menyertai 06 untuk mendapatmanfaat serta rakanniaga dalam industri mosing-mosing. Iniadolah selaras dengan inisiatH NPC untuk menondaarasprestasi terbaik di dalam pelbagai sektor.

Pembangunan semasa dalam bidang Teknologi Makfumat (ft)telah membolehkan NPC untuk terns menoiktarafkan sistemmaklumat yang sedia ada bagi menyediakan perkhktoatanyang lebih baik kepada industri. Pangkokm data BOND(Benchmarking On-Line Networking Database) telahdipertingkatkan bagi kemudahan pelanggan untukmengakses moklumat berkenaan amalon-amalantertwikdanpengukuran prestasi. Pada masa yang sama, sistemrangkaion wiloyah NPC juga telah dinaiktarafkati untukpertukaran maklumat yang lebih berkesan.

Kejayaan NPC sehinggo kini adalah hasil dari kerjasama rapatyang diberikan oleh kedua-dua sektor kerajaan dan jugaswasta. Di kesempatan ini soya ingin meneatatkanpenghargaan kepada ahli-ahli Lembaga Pengarah sertawarga NPC ke atas sikap dedikasi dan komitmen yangdiberikon. Penghargaan juga diberikan kepada Pengerusi-pengerusi dan ahli-ahli Panel Perundingan NPC sertakumpulan kerja mereka di atas sumbangan yang sangatbernilai ini. Akhir kata soya ingin mengucapkan terima kasihkepada agensi-agensi kerajaan terutama KementerianPerdagangan Antarabangsa dan Industri tertiadap sokongandan kerjasama yang telah diberikan.

Chairman's Statement

Tan Sri Dato' Azman b. HashimPengerusi/Chairman

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MAKLUMAT KORPORATCORPORATE INFORMATION

AHLI-AHLI PERBADANANPRODUKTIVITINEGARA1999

MEMBERS OF THE NATIONALPRODUCIVITY CORPORATION 1999

Y. Bhg. Tan Sri Dato' Azman b. HashimPengerusiPerbadanan Produktiviti Negara (NPC)

En.Mohd.ZulkifliAbd. RaufTimbalon Ketua Setiausaha (Industri)Kementerian Perdagangan Antarabangsa don Industri (MITI)Timbalan PengerusiPerbadanan Produktiviti Negara

En. Ismail AdamKetua PengorahPerbadanan Produktiviti Negara (NPC)

Y. Bhg. Tan Sri Dato' Dr. Shamsudin Abdul KadirSektor Swasta (sehinggo 27/4/1999)

Y. Bhg. Tan Sri Kishu TirathraiSektor Swasta

Y. Bhg. Tan Sri Dato' Abdul Khalid IbrahimSektor Swasta

Y. Bhg. Dr. Mohamed Arrff b. Abduf KarimKetua EksekutifInstitut Penyelidikan Ekonomi Malaysia (MIER)

Y. Bhg. Data' Dr. Samsudin HitamKetua Pengorah, Unit Perancang EkonomiJabatan Perdana Menleri

Y. Bhg. Tan Sri Dato' Hap Mohd. Ramli KushairiPengerusiSouth Malaysian Industries Berhad

Y. Bhg. Dato' Zainol Abidin Abd. RashidKetua Setiausaha, Kementerian Sumber Manusia

Y. Bhg. Tan Sri Dato' Azman b. HashimChairmanPerbadanan Produktiviti Negara (NPC)

En.Mohd.ZulkifliAbd. RaufDeputy Secretary-General (Industry)Ministry of International Trade and Industry (MITI)Deputy ChairmanNational Productivity Corporation

En. Ismail AdamDirector- GeneralNational Productivity Corporation (NPC)

Y. Bhg. Tan Sri Dato' Dr. Shamsudin Abdul KadirPrivate Sector Representative (until 27/4/1999)

Y. Bhg. Tan Sri Kishu TirathraiPrivate Sector Representative

Y. Bhg. Tan Sri Dato' Abdul Khalid IbrahimPrivate Sector Representative

Y. Bhg. Dr. Mohamed Ariff b. Abdul KarimChief ExecutiveMalaysian Institute of Economic Research (MIER)

Y. Bhg. Dato' Dr. Samsudin HitamDirector-General, Economic Planning UnitPrime Minister Department

Y. Bhg. Tan Sri Dato' Haji Mohd. Ramli KushairiChairmanSouth Malaysian Industries Berhad

Y. Bhg. Dato' Zainol Abidin Abd. RashidSecretary-General, Ministry of Human Resource

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En. Onn KayatKementerian Kewongan Malaysia

Y. Bhg. Data' Annuar MaarufKetua SetiausahaKementerian Pertanian Malaysia

Y. Bhg. Datuk Prof. Dr. Anuwar AliNaibCanselor, UKM

Y. Bhg. Data' Mustafa MansurNaib PresidenPersekutuan Pekilang-Pekilang Malaysia

Encik Md. Jafar Abdul CorrimPengarah Urusan, Dunlop Malaysia

Ena'k Rajasekaran GovindasamySetiausaha AgongKongres Kesatuan Sekerja Malaysia

En. Onn KayatMinistry of Finance

Y. Bhg. Dato' Annuar MaarufSecretary-GeneralMinistry of Agriculture

Y. Bhg. Datuk Prof. Dr. Anuwar AllVice-Chancellor, UKM

Y. Bhg. Dato' Mustafa MansurVice-PresidentFederation of Malaysian Manufacturers (FMM)

Encik Md. Jafar Abdul CarrimManaging Director, Dunlop Malaysian

Encik Rajasekaran GovindasamySecretary-GeneralMalaysian Trade Union Congress (MTUC)

AHLI-AHLIGANTI

Y.M. Raja Zaharaton Raja Zainal AbidinUnit Perancang Ekonomi

Y.Bhg. Datuk Dr. Hadenan Abdul JalilKementerian Perdagangan Antarabangsa dan Industri{sehingga 30/1/1999)

Encik Muhamad Noor YacobKementerian Sumber Manusia

Encik Tambi b. Hj. Abu HassanKementerian Kewangan Malaysia

Tuan Hj. Ahmad Pharmy b. Abdul RahmanKementerian Pertanian Malaysia(sehingga 8/2/99)

ALTERNATE MEMBERS

Y.M. Raja Zaharaton Raja Zainal AbidinEconomic Planning Unit

Y.Bhg. Datuk Dr. Hadenan Abdul JalilMinistry of International Trade and Industry(until 30 January 1999)

Encik Muhamad Noor YacobMinistry of Human Resource

Encik Tambi b. Hj. Abu HassanMinistry of Finance

Tuan Hj. Ahmad Pharmy b. Abdul RahmanMinistry of Agriculture

February 1999)

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MAKLUMATKORPORATCORPORATE INFORMATION

LEMBAGA PENGURUSAN

KETUA PENGARAHHj. Ismail Adam

TIMBALAN KETUA PENGARAH (PENYELIDIKAN)EncikMahLokAbdullah

TIMBALAN KETUA PENGARAH (PENGURUSAN)Hj. Mustapha Abd. Kadir

BOARD OF MANAGEMENT

DIRECTOR-GENERALHj. Ismail Adam

DEPUTY DIRECTOR-GENERAL(RESEARCH)Encik Mah Lok Abdullah

DEPUTY DIRECTOR-GENERAL (MANAGEMENT)Hj. Mustapha Abd. Kadir

Pengarah

Direktorat Promosi P&QPuan Nik Zainiah Nik Abd. Rahman

Direktorat Perkhidmatan KorporotEncik Mohmad Uhin

Direktorat Perhubungan KorporatPuan Sharifah Normah Syed Omar

PENGARAH DIREKTORAT

Penyelidikan

Direktorat Penyelidikan Pembuatan 1Hj. Abdul Rahman Ibrahim

Direktorat Penyelidikan Pembuatan 2Encik Burhonuddin Saidin

Direktorat Penyelidikan Pembuatan 3Puan Shahuren Ismail

Direktorat Penyelidikan Perkhidmatan 1Hj. Awang Musa

Direktorat Penyelidikan Perkhidmatan 2Encik Mohd. Razali Hussain

Director

Directorate of P&Q PromotionPuan Nik Zainiah Nik Abd. Rahman

Directorate of Corporate ServicesEncik Mohmad Lihin

Directorate of Corporate CommunicationsPuan Sharifah Normah Syed Omar

DIRECTOR OF DIRECTORATES

Research

Directorate of Research In Manufacturing 1Hj. Abdul Rahman Ibrahim

Directorate of Research In Manufacturing 2Encik Burhanuddin Saidin

Directorate of Research In Manufacturing 3Puan Shahuren Ismail

Directorate of Research In Service 1Hj. Awang Musa

Directorate of Research In Service 2Encik Mohd. Razali Hussain

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Direktorat Penyelidikan DasarDr. Abd. Wahab Muhamad

Direktofat Penyelidikan PertanianEncik Lew Leong Poh

Pengurusan

Direktorat Pembangunan P&Q 1Puan Che Aini Idros

Direktorat Pembangunan P&Q 2Hj. Md. Khoiruddin Mat Isa

Direktorat Pembangunan IKSHj. Othman Ismail

Direktorat Sistem Pengurusan MaklumatEncik Goh Swee Seang

Direktorat Pembangunan Sumber ManusiaHj. Mohd. Zaki Hamzah

Directorate of Policy ResearchDr. Abd. Wahab Muhamad

Directorate of Research In AgricultureEncik Lew Leong Poh

Management

Directorate of P&Q Development 1Puan Che Aini Idros

Directorate of P&Q Development 2Hj. Md. Khairuddin Mat Isa

Directorate of SMI DevelopmentHj. Othman Ismail

Directorate of Management Information SystemEncik Goh Swee Seang

Directorate of P&Q Human Resource DevelopmentHj. Mohd. Zaki Hamzah

Promosi

Direktorat Promosi P&QPuan Nik Zainiah Nik Abd. Rahman

Promotion

Directorate of P&Q PromotionPuan Nik Zoiniah Nik Abd. Rahman

Khidmat Sokongan

Direktorat Perhubungan KorporatPuan Sharifah Normah Syed Omar

Direktorat Perkhidmatan KorporatEncik Mohmad Uhin

Support Services

Directorate of Corporate CommunicationsPuan Sharifah Normah Syed Omar

Directorate of Corporate ServicesEncik Mohmad Lihin

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AHLI-AHLIPERBADANANMEMBERS OF THE NATIONAL PRODUCTIVITY CORPORATION

Tan Sri Dato' Azman b.Hashim

Ismail b. Adam Zulkifli b. A. Rauf

Tan Sri Kishu Tirathrai Tan Sri Data7

Dr. Shamsudin b. AbdulKadir

(Sehingga/Until 27/4/99

Data' Annuar Maarof

Tan Sri Data' Hj. Mohd.Ramli b. Kushairi

\

Tan Sri Data' Abdul Khalidb. Ibrahim

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I c o

AHLI-AHLIPERBADANANMEMBERS OF THE NATIONAL PRODUCTIVITY CORPORATION

Dato' Kong How Kooi(Sehingga/Until 7/2/98)

Md. Jafar Abdul Carrim RajasekaranGovindasamy

Dr. Mohamed Ariff b.Abdul Kareem

Dato' Mustafa b. Mansur Data7 Prof. Dr. Anuwar b. Ali

Encik Onn Kayat Dato' Zainol Abidin Abd.Rashid

Dato' Dr. Samsudin Hitam(Tiada Gambar/No Photo)

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~I——Vt lL Li-

Ahli-ahli Ganti / Alternate Members

Raja Zaharaton bt. RajaZainal Abidin

Muhamad Noor b. Yacob Tambi b. Hj. Abu Hassan Tuan Hj. Ahmad Pharmy, b. Abdul Rahman

(Sehingga/Until 8/2/99)

Y.Bhg. Datuk Dr. Hadenan Abdul Jalil(Undo Gambar/No Photo)

(Sehingga/Until 30/1/99)

Ahli-ahli Lembaga Pengurusan / Board Of Management

Mah Lok b. Abdullah Hj. Ismail b. Adam Hj. Mustapha b. Abd.Kadir

Nik Zainiah bt. NikAbd. Rahman

Mohmad b. Lihin Sharifah Normah bt.Syed Omar

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MAKLUMATKORPORATCORPORATE INFORMATION

KETUA-KETUA PEJABAT WIUYAH

PENGARAH WILAYAH SELATANPuan Cecilia Robert

PENGARAH WIUYAH PANTAITIMUREncik Mustapha Sufa'at

PENGARAH WIUYAH SABAHEncik Mohd. Jasni Abd. Aziz

PENGARAH WIUYAH SARAWAKEncik Abd. Rahim Yusof

PENGARAH WIUYAH UTARAEncik Nik Mustopha Raja Salleh

SETIAUSAHA PERBADANANPuan Sharifah Normah Syed Omar

DIRECTORS OF REGIONAL OFFICES

DIRECTOR OF SOUTHERN REGIONPuan Cecilia Robert

DIRECTOR OF EAST COAST REGIONEncik Mustapha Sufa'at

DIRECTOR OF SABAH OFFICEEncik Mohd. Jasni Abd. Aziz

DIRECTOR OF SARAWAK OFFICEEncik Abd. Rahim Yusof

DIRECTOR OF NORTHERN REGIONEncik Nik Mustapha Raja Salleh

CORPORATE SECRETARYPuan Sharifah Normah Syed Omar

JURUAUDITMustapha, Khoo & Co.

AUDITORSMustapha, Khoo & Co.

ALAMAT PEJABATPerbadanan Produktiviti NegaraPeti Surat 64, Jalan Sultan46904 Petaling JayaTel: 03-79557266/79557050/79557085Fax: 03-79578068/79551824/79581697Laman web: http://www.npc.org.myLorong Produktiviti, Off Jalan Sultan46200 Petaling Jaya

ADDRESSNational Productivity CorporationP.O. Box 64, Jalan Sultan46904 Petaling JayaTel: 03-79557266/79557050/79557085Fax: 03-79578068/79551824/79581697Homepage: http://www.npc.org.myLorong Produktiviti, Off Jalon Sultan46200 Petaling Jaya

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Panel Perunding Penyelidikan NPC / NPC Research Consultative Panels

SEKTOR PEMBINAAN / CONSTRUCTION SECTORPengerusi / Chairman : Y Bhg. Datuk Hj. Mustapha Kamal Hj. Abu BakarAhli-Ahli / Members : Tan Sri Roslon Awang Chik

YBhg. Data' Goh Chye KeatYBhg. Dato' Hj. Abdul Rahman AbdullahDr. Bernard T. H. WangIr. Tuan Hj. Mohd. MazlanMr. Cheong Kok KeongMr. Mr. Urn Pay ChyeMr. Chan Fook CheongEn. Mat Noh Hussin

SEKTOR TEKNOLOGI MAKLUMAT / INFORMATION TECHNOLOGY SECTORPengerusi / Chairman : Y Bhg. Data' Wira Mohamed Said Mohamed AltAhli-Ahli / Members : Prof. Dr. Abdul Rahman Abdullah

Tuan Hj. Salleh MasdukiMr. Lee Cheng SuanDr. Nordin OthmanEn. Mohd. Azli Lee AbdullahMr. Yeow Daw Swee

SEKTOR TENAGA & KEMUDAHAN AWAM / POWER AND PUBLIC UTILITIES SECTORPengerusi / Chairman : En. Ahmad Jauhari YahyaAhli-Ahli / Members : Y Bhg. Datuk Ir. Mohd. Annas bin Hj. Mohd. Nor

Ms. Sudzi ZainuddinDr. Mohd. Zamzam JaafarEn. Abd. Rahim NohDr. Philip TanEn. Ahmad Hafifi IbrahimPuan the Zurina Zainal AbidinEn. Razali Mahfar

SEKTOR INDUSTRI HOSPITALITI / HOSPITALITY INDUSTRY SECTORPengerusi / Chairman : En. Azman Shah HuronAhli-Ahli / Members : Mr. Christopher Raj

Mr. Phillip SiewMs. Annie ClydeEn. Muhammad Noor YacobEn. Mohd. Shah Tan Sri Abdul KadirTuan Syed Shaikh Syed MohammadY. Bhg. Data' Anthony YeoEn. Mohd. Nadzri JelasMr. Kg Kooi ChaiEn. Shamin AhmadEn. Idras MohdEn. Shahril Saat

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Annual

Panel Perunding Penyelidikan NPC / NPC Research Consultative PanlSEKTOR KEWANGAN / FINANCIAL SECTORPengerusi / Chairman : Puan Nor Shamsiah YunusAhli-Ahli / Members : En. Sathasivan Kunchamboo

Puan Wong Suan LyeTn. Hj. Syed Moheed Syed KamarulzamanDr. Pazim @ Fodzim OthmanPuan Yip Jinn LeePuan Joceryn Wong Yuk KiongEn. Suresh Govind GuhagarkarPuan Pauline Wong

PENGUKURAN PRODUKTIVITI / PRODUCTIVITY MEASUREMENTPengerusi / Chairman : En. Mohd. ZulkHft b. Abd. RoofAhli-Ahli / Members : Y. Bhg. Prof. Madya Maisom Abdullah

Y. Bhg. Data' Prof. Dr. Anuwar AllPn. Siti Hadzer bt. Mohd. IsmailDr. Rabieyah MatY. Bhg. Prof. Madya Dr. Tham Siew YeanY. Bhg. Prof. Dr. Rogayah MohamadDr. Phang Hooi EngEn. Ah. Had! Othman

SEKTOR PERTANIAN / AGRICULTURAL SECTORPengerusi / Chairman : Y. Bhg. Tan Sri Dato' Abdvl KhaBd IbrahimAhli-Ahli / Members : Y. Bhg. Prof. Dr. Mohd. Ariff b. Hussein

Y. Bhg. Assoc. Prof. Nasir ShamsudinEn. Ahmad KonchongEn. Abdul Latip Mohd. ZainEn. Tan Kong WyeEn. Rosely KusipEn. Ahmad b. AlwiEn. S. Sivaminathan

SEKTOR PENGANGKUTAN / TRANSPORTATION SECTORPengerusi / Chairman : En. Mirzan MahathirAhli-Ahli / Members : Y. Bhg. Prof. Madya G. Naidu

Y. Bhg. Prof. Mfdya Hamzah Abd JamalMajor (Rtd) Chong Tek MinEn. Abdul Halim HarunDr. Prodyutt DutlEn. Khairuddin ZainalEn. Alias KadirEn. K. SagoranEn. Manual GomezEn. K.S. Affendi

SEKTOR PEMBUATAN / MANUFACTURING SECTORPengerusi / Chairman : Y.Bhg. Dato' Paul Low Seng KuanAhli-Ahli / Members : En. Mohd. Shafie BP Mammal

En. Choy Ming BtlDr. Shafiz Sit AbdullahEn. Mohd. Nor IsmailY. Bhg. Prof. Madya Dr. Maisom Hj. AbdullahY. Bhg. Prof. Dr. Rogayah Mohamad

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Direktorat dan Pejabat Wilayah NPCAkliviti-aktiviti penyelidikan, pembangunan sistempengurusan dan promosi dalam bidang produktiviti dankualiti adalah merupakan fungsi utama NPC. Untukmenjalankan fungsi-fungsi ini secara cekap danberkesan maka NPC telah menyediakandirektorat-direktorat mengikut kefungsian tersebut.

Tujuh Direktorat yang terlibat secara langsung denganpenyelidikan serta bidang tumpuan masing-masingadalah seperti berikut:

Penyelidikan DasarDirektorat ini terlibat dalam penyediaan danpenerbitan Laporan Produktiviti serta penyebarandata dan maklumat melalui laporan bercetak danseminar, konferen, dan kursus.

Penyelidikan PerlanianDirektorat ini menumpukan usaha khusus dalamkerja-kerja penyelidikan dalam bidang pertanian.

Penyelidikan Perkhidmatan 1Bidang kajian bag! direktorat ini tertumpu kepadasektor pengangkutan, telekomunikasi dan tndustrihospitaliti

Penyelidikan Perkhidmatan 2Sektor perbankan, perniogaan dan perdagangan sertateknologi maklumat merupakan bidang tumpuanutama direktorat ini.

Penyelidikan Pembuatan 1Direktorat Penyelidikan Pembuatan 1 menjalankanpenyelidikan dalam industri getah, perkayuan danbarangan bukan elektrik.

Directorates and NPC Regional OfficesResearch, Management Systems Development andPromotion of Productivity and Quality are the corefunctions of NPC. To ensure efficiency andeffectiveness of these functions, various functionaldirectorates are established by NPC.

The seven directorates involved directly in researchwith its respective emphasis and focus areas are asfollows:

Policy ResearchThe directorate is responsible for the preparation andpublication of the Productivity Report anddissemination of data and information throughprinted reports, seminars, conferences and courses.

Agriculture ResearchThe directorate focuses specifically on research in agri-culture.

Research in Service 1The area of research work of the directorate focuseson the transportation and telecommunication sectorsand the hospitality industry.

Research Service 2Banking, Trade and Commerce and InformotionTechnology are the main research concerns of thisDirectorate,

Research in Manufacturing 1The Research in Manufacturing 1 Directorate conductsresearch in the rubber, wood-based products and non-electrical products.

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Penyelidikan Pembuatan 2Direktorat ini menjalankan penyelidikan dalambidang elektrik dan elektronik secara khusus.

Penyelidikan Pembuatan 3Penyelidikan dalam bidang pengeluaran makanan,besi dan keluli, kimia industri dan lain-lain barangankimia, pakaian, besi, industri aerospace dan baranganseramik adalah merupakan tumpuan utama bag!direktorat ini.

Panel Perunding Penyelidikan telah ditubuhkansebagai keperluan NPC mengikut Seksyen 7B AktaPerbadanan Produktiviti Negara (Pemerbadanan)(Pindaan) 1995, untuk menjamin kerja-kerjapenyelidikan menjadi lebih terfokus dan dapatmemberikan manfaat terus kepada industri. Setakatin! panel-panel yang telah ditubuhkan adalah sepertiberikut:

i) Panel Perunding Penyelidikan untuk SektorPerkilangan

ii) Panel Perunding Penyelidikan untuk SektorPertanian

Hi) Panel Perunding Penyelidikan untuk SektorPengangkutan

iv) Panel Perunding Penyelidikan untuk SektorKewangan

v) Panel Perunding Penyelidikan untuk SektorPembinaan

vi) Panel Perunding Penyelidikan untuk SektorTeknologi Maklumat

vii) Panel Perunding Penyelidikan untuk SektorPengukuran Produktiviti

Research in Manufacturing 2It carries out research mainly in the fields of electricaland electronic.

Research in Manufacturing 3This Directorate focuses primarily on research work inthe food manufacturing, iron and steel, industrialchemicals and other chemical products, textiles andapparel, fabricated metal, aerospace industry andceramic products.

To ensure that research work is focused and directlybeneficial to industries, the following ResearchConsultative Panels have been set up in accordancewith Section 7B of the National ProductivityCorporation (Incorporation) (Amendment) Act 1995:

i) Consultative Panel for Research in theManufacturing Sector

ii) Consultative Panel for Research in the AgricultureSector

iii) Consultative Panel for Research in theTransportation Sector

iv) Consultative Panel for Research in the FinancialSector

v) Consultative Panel for Research in theConstruction Sector

vi) Consultative Panel for Research in theInformation Technology Sector

vii) Consultative Panel for Productivity Measurementin the Private and Public Sector

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viii) Panel Perunding Penyelidikan untuk SektorTenaga dan Kemudahan Awam

ix) Panel Perunding Penyelidikan untuk Industrilit

Bidang tugas Panel-Panel Perunding Penyelidikan iniadalah untuk:

i) Member! panduan dan nasihat mengenaimetodologi penyelidikan dalam bidang-bidangtertentu dan perkara-perkara yang berkaitan;

ii) Menasihati Pegawai Perunding NPC mengenaiisu-isu semasa berkaitan P&Q; dan

iii) Membuat ulasan dan teguran terhadap laporan-laporan penyelidikan yang disediakan oleh NPC.

Direktorat-Direktorat yang menjalankan aktivitilatihan, pembangunan sistem pengurusan danpromosi serta bidang tumpuan masing-masing adalahseperti berikut:

Pembangunan P&Q 1Direktorat ini terlibat dalam kerja-kerja sekretariatdan audit dalam Anugerah Kecemerlangan Industriserta Anugerah Kualiti Perdana Menteri. Di sampingitu Direktorat ini juga menjalankan latihan serta pem-bangunan sistem pengurusan dalam bidang ISO 9000danTQM.

Pembangunan P&Q 2Bidang latihan yang menjodi tumpuan utamaDirektorat ini adalah mengenai pengurusan latihan,metodologi latihan serta kepimpinan danperhubungan sesama manusia.

viii) Consultative Panel for Research Sector in Utilities

ix) Consultative Panel for Research in the HospitalityIndustry

The terms of reference of these Research Panels areto:

(i) Provide guidance and advisory services onresearch methodology in specific fields andrelated matters;

(ii) Advise NPC Consultants on current issues relatingto P&Q; and

(iii) Make recommendations and comments on NPC'sresearch reports.

The Directorates with their respective core businessareas of training, management systems develop-ment and promotion are as follows:

P&Q Development 1The Directorate acts as the Secretariat and Auditor forthe Industrial Excellence Award and the PrimeMinister's Quality Award. Besides that, the Directoratealso conducts Training and Management SystemsDevelopment such as ISO 9000 and TQM.

P&Q Development 2The Directorate focuses mainly on trainingmanagement, training methodology, leadership andhuman relations.

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1MAKLUMAT KORPORAT

CORPORATE INFORMATION

Promosi P&QDirektorat ini menjalankan promosi kefungsian NPC disamping menjalankan kempen, seminar, ceromahkonvensyen QCC serta menerbitkan bahan-bahanrujukan P&Q. Direktorat ini juga telah menubuhkanSekretariat TOM untuk mendaftar serta memantaukumpulan-kumpulan QCC di Malaysia.

Pembangunan IKSDirektorat ini menjalankan latihan dan pembangunansistem khusus untuk IKS.

Pengiktirafan dan UsahasamaDirektorat ini menjalankan program-programusahasama dengan agensi dalam atau luar negeri. lajuga terlibat dalam mengendalikan program MTCP,menyelaras program NPC yang didaftar dengan HRDCdan menjadi Sekretariat kepada NQN.

Pembangunan Sumber ManusiaDirektorat ini mengenalpasti keperluan latihan sertamenyelaras program latihan untuk warga NPCkeseluruhannya.

Perkhidmatan KorporotDirektorat Perkhidmatan Korporat memberikansemua bentuk khidmat sokongan bag! menjayakanprogram-program NPC.

Pengurusan MaklumatSemua keperluan pengkomputeran (hardware dansoftware), pengujudan bank data P&Q sertapenyelenggaraannya terletak di bawah bidong kuasadirektorat ini.

Perhubungan KorporatDirektorat ini memainkan peranan penting dalammenjalankan perhubungan dalaman serta luaranserta menjaga imej semasa NPC.

P&Q PromotionThe Directorate carries out the promotion of NPC'sfunctions in addition to conducting campaigns,seminars, talks, QCC Conventions and publishing P&Qreference literature. It has also set-up a TQMSecretariat and provides registration for QualityControl Circles (QCC).

SMI DevelopmentThe Directorate conducts training and systemsdevelopment for SMIs.

Accreditation and Joint VentureThe Directorate conducts joint programmes incollaboration with local and international agencies. Itis also involved in the Malaysian Technical CooperationProgramme (MTCP), coordinating NPC's programmeswhich are registered with the Human ResourceDevelopment Council (HRDC) and acts as theSecretariat for the National Quality Network (NQN).

Human Resource DevelopmentThe Directorate is responsible for the identification ofNPC's training needs and coordinates its staffdevelopment programmes.

Corporate ServicesThe Directorate of Corporate Services provides acomprehensive range of support services to NPCprogrammes.

Information ManagementAll computerisation needs and requirements(hardware and software), the creation of P&Q databank and its maintenance are under the jurisdiction ofthe Directorate of Information Management.

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Struktur OrganisasiOrganisational Structure

PERKHiDMATANSERVICE!

PERKHIDMATAN 2SERVICE 2

TIMBALAN KP(PENYELIDIKAN P&Q)

DEPUTY DIRECTOR-GENERAL(P&Q RESEARCH)

.ifENGARAHBOARD OF DIRECTORS

KETUA PENGARAHDIRECTOR-GENERAL

(PENGURUSAN P&Q)DEPUTY DIRECTOR-GENERAL

(P&Q

PEMBANGP&Q DEVELOPMENT 1

PQ PROMPQ PROMOTION

P&Q DEVELOP

KORPORCORPORA!

COMMUNICATIONS

PEMBANGUNAKSUMBER MANUSIAHUMAN RiW*ID«

DEVELOP

PERKHfKOR1

CORPORATESIERViasI

MANAGEMENTINFORMATION SYS

ACCREDITATIJOINT VEHli


Pejabat-Pejobat WilayahNPC juga mempunyai lima Pejabat Wilayah yangterletak dalam kawasan pembangunan ekonominegeri masing-masing bag! menjamin kesampaianperkhidmatan NPC di seluruh negara.

Semua perkhidmatan yang ditawarkan oleh IbuPejabat NPC di Petaling Jaya turut dijalankan olehkelima-lima Pejabat Wilayah berikut:

Wilayah UtaraPerbadanan Produktiviti NegaraBeg Berkunci 206, Jalan Bertam13200KepalaBatas,PulauPinang

Wilayah Pantai TimurPerbadanan Produktiviti NegaraTingkat 18, Kompleks TeruntumJalan Mahkota25000 Kuantan, Pahang

Wilayah SelatanPerbadanan Produktiviti NegaraNo. 8, Jalan Pad! MahsuriBandar Baru UDA81200JohorBahru,Johor

SarawakPerbadanan Produktiviti NegaraLot 894, Fasa 3Taman Perindustrian Demak Lout93050 Kuching, Sarawak

SabahPerbadanan Produktiviti NegaraLot 7.7 don 7.8, Tingkat 7 JlokEBangunan KWSP49, Jalan Karamunsing88000 Kota Kinabalu, Sabah

Corporate CommunicationsThe Directorate of Corporate Communications assumesthe role in establishing both internal and externalrelations as well as portraying a current positive imageof NPC.

Regional OfficesNPC has five regional offices situated within eachrespective economic development areas to ensure theeffective delivery of NPC services throughout thenation. All services offered by the Head Office inPetaling Jaya are also being offered by the fiveregional offices:

Wilayah UtaraPerbadanan Produktiviti NegaraBeg Berkunci 206, Jalan Bertam13200KepalaBatas, PulauPinang

Wilayah Pantai TimurPerbadanan Produktiviti NegaraTingkat 18, Kompleks TeruntumJalan Mahkota25000 Kuantan, Pahang

Wilayah SelatanPerbadanan Produktiviti NegaraNo. 8, Jalan Pad! MahsuriBandar Baru UDA81200JohorBahru, Johor

SarawakPerbadanan Produktiviti NegoraLot 894, Fasa 3Taman Perindustrian Demak Laut93050 Kuching, Sarawak

SabahPerbadanan Produktiviti NegaraLot 7.7 dan 7.8, Tingkat 7, Blok EBangunan KWSP49, Jalan Karamunsing88000 Kota Kinabalu, Sabah

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LATAR BELAKANGBACKGROUND

AKTA PERBADANAN PRODUKTIVITI NEGARA(PERMERBADANAN) (PINDAAN) 1995

Perbadonan Produktiviti Negara (NPC) dahulunya dikenalisebagai Pusat Dayo Pengeluaran Negara telah ditubuhkandalam tahun 1962. la merupakan projek bersama DanaKhas Bangsa-Bangsa Bersatu dan Kerajaan Persekutuan den-gan Pertubuhan Buruh Antarabangsa (ILO) sebagai agensipentadbirnya.

Pada tahun 1966, Akta (Memperbadankan) Majlis DayaPengeluaran Negara Bilongan 19 telah diluluskan dan Majlismenjadi sebuah Badan yang berkuasa sendiri. Akta ini telahdipinda oleh Akta (Memperbadankan) Majlis DayaPengeluaran Negara (Plndaan) Akta A305 1975 sesuai den-gan perkembangan Pusat ini. Akta in! kemudiannya dipindakepada Akta (Memperbadankan} Majlis Daya PengeluaranNegara (Pindaan) Akta A801 1991.

Dengan penguatkuasaan Akta itu pada 1 Disember 1991,maka Majlis Daya Pengeluaran Negara ditukar menjadiPerbadanan Produktiviti Negara. Sesuai dengan perkemban-gan peranan Perbadanan in! maka akta tersebut telah dipin-da kepada Akta Perbadanan Produktiviti Negara(Pemerbadanan) {Pindaan) 1995. Mengikut peruntukanseksyen 7, Akta tersebut, kerja-kerja Perbadanan adalahseperti berikut:

• Menerajui penggalakan don penyebaran maklumatdan isu-isu yang berhubungan dengan produktiviti;

• Menubuhkan satu pusat maklumat dan rujukan bag!indeks produktiviti bag! negara dan bagi sistem-sistempengurusan dan kajian-kajian kes;

• Mengeluarkan pokar dan kepakaran tempatan dalambidang produktiviti, kualiti, pengurusan dan keusa-hawanan;

• Mempertingkatkan pembongunan sumber manusiapada peringkat penyeliaan dan peringkat pengurusankedua-duanya dalam negara;

• Menasihati dan menyelaraskan pelaksanaan program-program dan aktiviti-aktiviti yang berhubungandengan produktiviti dan kualiti;

NATIONAL PRODUCTIVITYCORPORATION (INCORPORATION) (AMENDMENT)ACT 1995

The National Productivity Corporation (NPC) formerly knownas the National Productivity Centre, was established in 1962 asa joint project between the United Nations Special Fund andthe Federal Government, with the International LabourOrganisation acting as its executing agency.

In 1966, the National Productivity Council (Incorporation) ActNo. 19 was passed making the Council an autonomous body.It was later amended as the National Productivity Council(Incorporation) (Amendment) Act A305 1975, to cater forexpansion of the centre. This Act was subsequently amendedagain as the National Productivity Council (Incorporation)(Amendment) Act A801 1991.

With the Ad coming into effect on 1 December 1991, theNational Productivity Council became the National ProductivityCorporation. In keeping with the expanded role of theCorporation, the Act was further amended to become theNational Productivity Corporation (Incorporation)(Amendment) Act 1995. In accordance with the provisionsunder Section 7 of the Act, the functions of the Corporation areas follows:

• To lead in the promotion and dissemination of produc-tivity related information and issues;

• To establish an information and reference centre forproductivity indices for the country and for manage-ment systems and case studies;

• To generate local expertise in the field of productivity,quality, management and entrepreneurship;

• To enhance the development of human resource both atthe supervisory and management levels in the country;

• To advise on and coordinate the implementation of pro-grammes and activities related to productivity andquality;

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Menilai dan memperakui program-program penyeliaandan latihan pengurusan, program-programkeusahawanan dan program-program produktiviti danpengurusan kualiti yang dijalankan oleh sektor swastabagi orang awam;

Menjalankan latihan atau program-program lain yangberhubungan dengan produktiviti, kualiti, pengurusandan keusahawanan;

Mengadakan perkhidmatan rundingan yangberhubungan dengan produktiviti, kualiti, pengurusandan keusahawanan;

Mengumpul, mengeluar dan menerbitkan maklumatmengenai produktiviti, kualiti, pengurusan,keusahawanan dan hal-hol lain yang berhubungan;

Menjalankan usaha-usaha perniagaan bagi maksudmenunaikan kerja-kerjanya di bawah Akta in! dengankelulusan Menteri;

Memberikan Laporan tiap-tiap tahun kepada Menterimengenai kemajuan dan masalah-masalahmeningkatkon produktiviti dalam perdagangan danindustri dalam negara dan membuat syor-syormengenai cara bagaimana masalah-masalah itu bolehdiuruskan; dan

Membuat semua perkara dan benda yangbersampingan dengan atau berbangkit daripadapenunaian kerja-kerjanya di bawah Akta in!.

To assess and certify supervisory and managementtraining programmes, entrepreneurship programmesand productivity and quality management programmesconducted by tbe private sector for the public;

To conduct training or other programmes relating toproductivity, quality, management andentrepreneurship;

To provide consultancy services relating to productivity,quality, management and entrepreneurship;

To collect, produce and publish information onproductivity, quality, management andentrepreneurship and other related matters;

To carry on business undertakings for the purpose ofthe discharge of its functions under this Act with theapproval of the Minister;

To report annually to the Minister on the progress andproblems of raising productivity in commerce andindustry in the country and to make recommendationson the manner in which such problems may be dealtwith; and

To do all such matters and things as may be incidentalto or consequential upon the discharge of its functionsunder the Act.

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VISI, MISI, OBJEKTIF DAN STRATEGI

VISI

• Untuk menjadi institusi produktiviti dan kualiti negara.

MISI

Member! sumbangan bermakna kepada usahapeningkaton produktiviti dan kualiti negara untukpertumbuhan ekonomi.

OBJEKTIF

Menyediakan input di dalam bidang produktiviti dankualiti untuk penggubalan dan perancangan polisi.

Mempertingkatkan perkembangan tenaga manusiadan enterprais ke arah kecemerlangan.

Mempertingkatkan kepakaran tempatan dalam bidangpengurusan produktiviti dan kualiti.

STRATEGI

Penyelidikan produktiviti dan kualiti di sektor-sektorutama ekonomi.

Latihon dan pembangunon sistem untuk peningkatanproduktiviti don kualiti.

Promosi amalan peningkatan produktiviti dan kualiti.

Jalinan hubungan dengan institusi di dalam dan luarnegara yang terlibat di dalam aktiviti P&Q.

Pembangunan berterusan bank data produktiviti dan

VISION, MISSION, OBJECTIVES AND STRATEGIES

VISION

• To be the productivity and quality institution of thecountry.

MISSION

To contribute significantly towards productivity andquality enhancement of the nation for economicgrowth.

OBJECTIVES

To provide input for policy formulation and planning inthe area of productivity and quality.

To enhance the development of human resources andenterprise towards excellence.

To upgrade local expertise in the area of productivityand quality management.

STRATEGIES

Productivity and quality research in major economicsectors.

Training and systems development for productivity andquality enhancement.

Promotion of productivity ond quality enhancementpractices.

Networking with other institutions involved inproductivity and quality activities, locally and overseas.

Continuous development of productivity and qualitydata bank.

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PROGRAM PENINGKATAN PRODUKTIVITI DAN KUALITIPRODUCTIVITY AND QUALITY ENHANCEMENT PROGRAMME

Program Peningkalan Produkliviti dan Kualiti NPC HPC's Productivity and Quality Enhancement Programmesmerangkumi aktiviti: encompass the following activities:

i. Penyelidikan Produktiviti don Kualiti

ii. Pembangunan Sistem dan Pengurusan

iii. Latihan Produktiviti dan Kualiti

iv. Promosi Produktiviti dan Kualiti

i Productivity and Quality Research

ii Management Systems Development

iii Productivity and Quality Training

iv Productivity and Quality Promotion

Penyelidikan Produktiviti dan Kuoliti

Projek-projek penyelidikan produktiviti dan kualiti dijalankanuntuk member! manfaot kepada industri dalam merancangoperasi dan arahala tujuan.

Productivity and Quality Research

The Productivity and Quality Research projects areundertaken to provide inputs to industry for use in planningtheir strategies and programmes.

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nt PROGRAM PENINGKATAN PRODUKTIVITI DAN KUALITIPRODUCTIVITY AND QUALITY ENHANCEMENT PROGRAMME

LaporanProduktiviti 1999

Laporan Produktiviti 1999 yang dihasilkan oleh NPC adalahmengikut Seksyen 7 (k), Akta Perbadanan ProduktivitiNegara (Pemerbodanan) (Pindaan) 1991. la merupakanlaporan ketujuh yang memberikan gombaron mengenoiprestasi produktiviti negara secara keseluruhannya, sertamenjadi bahan rujukan penting bag! pihak pengurusankedua-duo seklor swasta dan awam serta para pelabur dalammembantu mereka membuat keputusan yang tepat danwajar.

Laporan ini juga menyediakan input-input untuk perancanganstrategik bag! memastikan pertumbuhan ekonomi yangoptimum dan meningkatkan dayasaing secara global.

Lalihan Produktiviti dan Kualiti

NPC menawarkan Program Latihan dalam bentuk berikut:

i) Program latihan berjadual (penyertaan terbukakepada masyarakat industri/umum)

i!) Program latihan 'in-house' iaitu melalui permintaandari industri.

Sepanjang tahun 1999, NPC telah menjalankan sebanyak 136program latihan dengan kehadiran sebanyak 3339 peserlamengikut pecahan berikut:

Annual Productivity Report 1999

The Annual Productivity Report produced by NPC is inaccordance with the provision of Section 7{K), of the NationalProductivity Corporation (Incorporation) (Amendment) 1991.It is the seventh such report produced by NPC.

The Productivity Report gives an overall picture of theproductivity performance of the country. The report serves asa significant reference in assisting the public and privatesectors in their decision making.

It also provides policy makers and development plannersinputs for strategic planning in achieving optimum economicgrowth and enhanced global competitiveness.

Productivity and Quality Trainning

NPC offers the following training programmes:

i) Scheduled training programmes (participation is open tothe industrial community in genera!)

ii) In-house training programmes upon special request fromindustries

In 1999, NPC has conducted 136 training programmes with anattendance of 3339 participants according to the breakdownsas follows:

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Annual

Sepanjang tahun 1999, penyelidikan yang dilakukan adalahseperti berikut:

Throughout 1999, the following research have beenundertaken:

Bil.No.

1.

2.

7.

8.

9.

10.

11.

12.

13.

14.

15.

Tajuk PenyelidikkanTopics of Research

Benchmarking ProjectTextile & Apparel Industry

Benchmarking ProjectPlastik Industri- Fasa 1Plastic Industry - Phase 1

Survey on Technology in Textile & Apparel Industry

Stock Data Textiles & Apparel Industry

Survey on Productivity in Construction Sector- Residental Building Projects

Laporan Kajian Industri Elektrikal & Electronik 1999Survey Report on Electrical & Electronic Industries

Study on Information Technology (IT) Applications in the Local SMIs

Productivity Performance in the Service Sector

Productivity in Banking Industry

Customer Satisfaction Index untuk NPC

Electronic Commerce Application in Malaysia

Port Productivity Measurement

Kesan Kos ke atas ProduktivitiCost effect on Productivity

Pengukuran Produktiviti Sektor AwamProductivity Measurement on Public Sector

Survey on Information Technology (ICT) - Productivity

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Bit

No.

Bidang

Field

1. Penguruson KuolitiQuality Management

2. Pengurusan ProduktivitiProductivity Management

3. Pengurusan Sumber ManusiaHuman Resource Management

4. Pengurusan PengeluaranProduction Management

Program LatihanBerjadual

Scheduled of TrainingProgramme

Bilangan Program Bilangan PesertaNo. of

Programmes

15

No. ofParticipants

253

57

76

1 5-

I 6.

11 7.

I>.1

Pembangunan IKSSM1 Development

Program Antorabangsa (MTCP)International Programmes {MTCP)

Program Khas (APO)Special Programme (APO)

Lain-loinOthers

2

——— _4

1_~

Jumlah/Total 32

20

76

24

513

Program LatihanIn-House

In-House TrainingProaramme

Bilangan ProgramNo. of

Programmes

51

24

17

104

Bilangan PesertaNo. of

Participants

1376

113

665

153

72

447

2826

Kursus berjadual merupakan kursus-kursus biasa yangditawarkan kepada umum. Permintaan dan penyertaan dariindustri terhadap kursus-kursus tersebut memangberkurangan kerana syarikat-syarikat lebih cenderungkepada program-program latihan secara 'in-house'memandangkan urusan tuntutan kos latihan dari HRDF(TPSM) adalah lebih mudah bag! mereka.

Dalam mengikut keperluan syarikat berkenaan, program 'in-house' direkabentuk khas bagi menepati ciri kepuasanpelanggan.

Meskipun begitu kursus-kursus berjadual masih ditawarkankepada syarikat-syarikat yang tidak memerlukan program-program khusus.

The scheduled courses constitute the generic courses offered tothe general public. NPC's training programmes are morefocused on in-house training programmes as these are moretailored towards the needs of the industry, hence contributingto the reduced demand for scheduled programmes. Hiepreference for in-house training programmes can beattributed to the rebate incentives under HRDF.

Nevertheless, scheduled courses still offered to thoseorganisations which do not need specific training programmes.

www.npt.org.my 31


rikut adalah analisis pesertanls industri.

Bil.No.

i)

ii)

iii)

Bil.No.

i)

«)

iii) j

Bil.No.

i)

iii)•_.....„„.„_ _+_£ • iiv)

v)

vi)

mengikut kategori, saiz dan The following shows the analysis of participants accocategories, size and sector.

KategoriCategoriesPengurusanManagementPenyeliaSupervisors __________PekerjaWorkers

JumlahTotal

Saiz IndustriSize of Industry

MultinasionalMultinational

BesarBig

IKSSMl

JumlahTotal

Jenis IndustriType of Industry

PembuatanManufacturing

UtilitiUtilities

PerlombonganMining

PembinaanConstruction

PerkhidmatanServices

Lain-lainOthers

JumlahTotal

BilanganNos.

843

1667

829

3339

BilanganNos.

932

1623

784

3339

BilonganNos.

2354

47

32

135

724

43

3339

www.npc.org.my 32


Report

Pembongunon Sistem Pengurusan

Dalam mem bantu organisasi/firma menangani permasalahandalam bidang-bidang produktiviti dan kualiti, NPCmenawarkan Khidmat Pembangunan Sistem Pengurusan.

Bagi menjayakan projek-projek di bawah PembangunanSistem Pengurusan in! beberapa tahap perlu dilalui. Padaperingkat pertama kerja-kerja diagnosa perlu dibuat untukmengenalpasti punca masalah terhadap pengurusan firm a.Kemudian cadangan-cadangan akan dlkemukakan kepadaplhak pengurusan fir ma untuk tin dak an selanjutnya.Pemantauan akan dilakukan terhadap perlaksanaan darimasa kesemasa di samping mendapatkan makiumbalas untukmengubahsuai tindakan. Apabila satu sistem pengurusanda pa I dibangunkan ia dikira sempurna dan seterusnya den gunsistem pemontauan dalaman projek tersebut akan dapatberjalan lancar.

Tahun 1999 memperlihatkan perlaksanaan sebanyak 39projek pembangunan sistem pengurusan dalam bidang-bidangberikut:

Management Systems Development

NPC also offers Management Systems Development services toassist organisations/firms in enhancing productivity andquality of their products and services.

To ensure the success of projects under Management SystemsDevelopment, they need to undergo several stages. Duringthe first stage, there is a need to undertake diagnosticactivities to identify the nature of the problem pertaining toorganisational management. Subsequently, suggestions andrecommendations are forwarded to the management forimplementation. Monitoring will be conducted on theimplementation periodically to ensure successfulimplementation.

The year 1999 witnessed the implementation of 39management systems development projects in the followingareas:

Bil.No.

BidangFieldISO 9002

Persekitaran BerkualitiQuality EnvironmentProduktivitiProductivityAsean Japan TQM Project

Proiek TQMTQM ProjectSGASGA ___Model CompanyJumlahTotal

Bilangan ProjekNo.ofTotai

15

7

3

1

1039

www.npt.org.my 33

PROGRAM PENIN6KATAN PRODUKTIVITI DAN KUALITIPRODUCTIVITY AND QUALITY ENHANCEMENT PROGRAMME

I" O Q. O,L ^ ±/ u

Hempen Peningkatan Produktiviti Negara (1997-1999)

Kempen Peningkatan Produktiviti Negara merupakankempen untuk tempoh tigo tahun dari 1997-1999 yangmenekankan aspek-aspek "how to" kepada masyarakatinduslri khususnya dan seluruh warga negara Malaysiaamnya.

la merupakan susulan kepada kempen tahun 1983-87dahulu yang menitikberatkan kepada mewujudkankesedaran mengenai produktiviti.

Sepanjang tahun 1999, sebanyak 515 aktiviti promos! telahdijalankan seperti berikut:

National Productivity Enhancement Campaign (1997-1999)

Jhe National Productivity Enhancement Campaign whichspanned over a duration of three years from 1997 - 1999focused on the aspect of "how-to" among the industrialcommunity in particular and Malaysian public in general.

Jhe campaign is a follow-up of the earlier one from 1983 -1987 which emphasised on creating the awareness onproductivity.

For 1999, a total of 515 promotional activities were held asfollows:

Bil.No.

2.

3.

4.

5.

6.

7.

9.

AktivifiActivities

Mini Konvensyen QCCMini QCC Conventions

Konvensyen QCC WilayahRegional QCC Conventions

Konvensyen QCC Kebangsaan & NPC1999National QCC Convention &NPC 1999

Aktiviti QCC (loin-lain)-QCC Activities (Others)*

Ceramah/Seminar/DialogTalks/Seminars/Dialogue

PameranExhibitions

Lawatan KilangPlant Visits

PenerbitonPublications

Lain-lain(PKW,AKPM,QMEA)Others (RGP, PMQA,QMEA)

JumlahTotal

Bilanqan AktivitiNo. of Activities

5

5

2

51

86

5

272

12

77

515

"Panel Penilai, Hakim Kanvensyen' Assessment Panel, Convention Judges

www.npt.org.my 35

I ooo


81No.

Jenis ProgramType of Programme

TemuramahInterview

TajukTitle

Rancangan Selamat Pagi Malaysia- 'Produktiviti PenggerakPembangunan Negara'

Good Morning Malaysia Programme- Productivity Drives National Development

Rancangon KL Hari ini - 'Productivity DrivesNational Development' (Ketun Pengarah NPQToday's KL Programme

'Productivity Penggerak Pembangjnan Negara'Productivity Drives National Development

Rhythm of Nation - Productivity DrivesNational Development

TarikhDote

mebruDril9998 Mac 199910 Mac 1999

25Julail99913 Sept. 1999

Tempo!Location

RTM/TV1Radio KLRadio 1

RTM/TV1Radio 4

www.npt.org.my 36


Pelbagai faedah dapat dimanfaatkan oleh pelanggan dariprojek pembangunan sistem pengurusan ini antaranyaadalah:

i) Pelaksanaan sistem persekitaran kerja yangbersih, kemas, selesa dan selamat.

ii) Perlaksanaan Sistem ISO 9002iii) Perlaksanaan Sistem Pengurusan Kualiti

Menyeluruh (TQM)iv) Pengujudan Kumpulan Kowalan Mutu (QCC)v) Perlaksanaan aktiviti-aktiviti peningkatan

produktiviti dan kualiti yang lebih berkesan.

Adalah penting untuk mewujudkan sotu sistem pengurusanyang dapat berjalan dengan sempurna bag! firma-firmaberkenaan dalam mempertingkatkan daya saing mereka dipasaran. Ini adalah kerana matlamat akhir adalah untukmempertingkatkan kadar keuntungan. Justeru itu melaluipeningkatan kecekapan pengurusan yang dibentuk melaluiprogram ini, akan dapat membantu kearah tersebut.

Promosi Produktiviti dan Kualiti

Dalam member! don memperkukuhkan kesedaran,kefahaman, penghayatan dan amalan P&Q adalah perlu bagiNPC untuk menggiotkan aktiviti promosi secara berterusan.Dengan perancangan yang jitu dan sistematik, aktivitipromosi akan dapat membantu mempertingkatkan produktiv-iti dan kualiti kerja warga industr! Malaysia serta wargaMalaysia lain amnya.

Several benefits have been accrued to the customers from themanagement systems development projects. Among themare:

(iv)(v)

Implementation of a clean, neat, comfortable and safeworking environment systemImplementation of ISO 9002 systemImplementation of Total Quality Management (TQM)systemFormation of Quality Control Circles (QCC)Implementation of more effective productivity andquality activities

It is crucial to develop an effective management system for thefirms concerned to enhance their competitiveness in themarketplace. This is because the ultimate objective is toincrease profitability. As such the enhancement ofmanagement efficiency and effectiveness through theprogrammes will enable firms to achieve competitive edge.

Productivity and Quality Promotion

To foster and strengthen the awareness, understanding andappreciation of P&Q practices, it is necessary for NPC tofurther intensify promotional activities on a continuous basis.Through systematic and sound planning, promotional activitieswill assist in enhancing productivity and quality of Malaysianindustrial workforce as well as Malaysians in general.

www.npc.org.my 34


Perkhidmotan Benchmarking

Malaysia Benchmarking Service (MBS) ditubuhkan padatahun 1997 dengan tujuan untuk menyediakan maklumatmengenai tandaaras (benchmarks) dan amalan terbaikpengurusan yang terdapat di dalam negara dan juga diseluruh dunia supaya dapat digunakan oleh organises! diMalaysia dalam usaha mempertingkatkan prestasi organisasimereka. Aktiviti-aktiviti yang dijalankan oleh MBS termasuk:

L Kajian benchmarking untuk sesebuahorganisasi dan secara konsortium,

ii. Soalselidik tandaaras dan amalan-amalanterbaik,

iii. Mis! pembelajaran berkaitan benchmarking,

iv. Kumpulan Berkepentingan Soma (GIG), danmelengkapkan maklumat

v. Benchmarking On-Line NetworkingDatabase (BOND)

i. Kumpulan Berkepentingan Santa(Common Interest Group)

Sebagai sekumpulan organisasi yang bergabung tenagauntuk berkongsi peluang-peluang menjalankan kajian-kajianbenchmarking demi kepentingan bersama, CIG menjadiwadah paling berkesan untuk melibatkan pemilik sebenarsesuatu proses di samping menyediakan satu landasanperkongsian maklumat mengenai amalan-amalan dan proses-proses terbaik sesama ahli.

Dalam hal ini kumpulan-kumpulan CIG diberi keistimewaanuntuk menerima pelbagai bahan benchmarking, menyertaiaktiviti anjuran MBS serta menikmati kadar yuran langganansistem dan pangkalan data BOND.

Benchmarking Service

The Malaysian Benchmarking Service (MBS) was inauguratedin 1997 with the aim to provide information on benchmarksand best management practices available in the country aswell as globally to enable organisations in Malaysia to adoptand adapt them in their efforts to improve organisational per-formance . The activities undertaken by MBS include:

i Benchmarking research for an organisation andthrough a consortium

ii Questionnaires on benchmarks and best practices

iii Study missions on benchmarking

iv Common Interest Groups (CIG)

v Benchmarking On-Line Networking Database(BOND)

I Common Interest Groups (CIG)

As a group of organisations that collaborates to shareopportunities in conducting benchmarking studies for mutualbenefits, CIG act as the most effective platform in sharinginformation on best practices and processes among itsmembers.

CIG members are given special privileges to access variousbenchmarking materials, participate in MBS organisedactivities including discount rates in subscribing to BOND data-base.

www.npc.org.my 37


Annua

Dolam pada itu, MBS a da I ah juga ahli kepadaperkhidmatan The Benchmarking Exchange (TBE) danInternational Benchmarking Clearinghouse (IBC) di AmerikaSyarikat. Ini memberi kelebihan kepoda MBS dalamberkongsi maklumat tentang benchmarking dari maso kesemasa kepada semuo ahli-ohli CIG melalui e-dagangmahupun secoro konvensional.

Bagi tohun 1999 sebanyak dua seminar benchmarking lelahdiadakan.

Hampir 83 buah organisasi dari sektor awam dan swasta telahmenjadi ahli CIG kepada Malaysian Benchmarking Services.Keahlian adalah percuma dan permohonan boleh dilakukansecara elektronik melalui Homepage NPC.

ii. Pangkalan Data BOND ("BenchmarkingOn- Line Networking Database")

Pangkalan data amalan-amalan terbaik dan pengukuranprestasi diuruskan oleh MBS dalam membantuorgonisasi-organisasi di Malaysia menjalankan aktiviti-aktiviti benchmarking. Hal ini dapat dilakukan menerusiBOND. BOND juga menyediakan sumber benchmarkingluaran secara elektronik bogi memudahkan organisasi-organisasi di Malaysia mendapatkan maklumat amolan-amalan terbaik dan tandaaras dari seluruh dunia.

The MBS is also a member of The Benchmarking Exchange(TBE) and the International Benchmarking Clearinghouse(IBC) in the United States of America. This provides MBS withan added advantage in sharing benchmarking informationperiodically to CIG members via e-commerce or conventionalmedia.

In 1999, two seminars on benchmarking were conducted.

Nearly 83 organisations from both public and private sectorsare CIG members of the Malaysian Benchmarking Service.Membership is free and applications can be forwarded elec-tronically through NPC Homepage.

ii Benchmarking On-Line NetworkingDatabase (BOND)

The best practices and performance measurement databasemanaged by MBS facilitates organisations in Malaysia to con-duct benchmarking activities. This con be done through BOND.BOND also provides external benchmarking resources elec-tronically to facilitate organisations in obtaining informationon best practices and benchmarks throughout the world.

www.npc.org.my 38

PEMBANGUNAN SUMBER MANUSIAHUMAN RESOURCE DEVELOPMENT

PEMBANGUNAN SUMBER MANUSIA

Kesempotan sentiasa diberikan kepada warga NPCuntuk mempertingkatkan pengetahuan dan kemahiranbekerja sesuai dengan perubahan-perubahan semasa.

Usaha-usaha ini adalah berterusan dan terancangbag! melengkapkan diri warga NPC khususnyamereka yang terlibat datum aktiviti-aktivitipenyelidikan, latihan, pembangunan sistempengurusan serta promosi.

Program pembangunan sumber manusia yang telahdijalankan dalam tahun 1999 adalah mengikutkategori berikut:

i) Program Latihan Dalamanii) Program Umumiii) Program Pertubuhan Produktiviti

Asia (APO)

Program Latihan Dalaman

Dalam tahun 1999, sebanyak 24 kursus dalamantelah dijolankan meliputi kursus-kursuspenambabbaikan keilmuan, peningkatan kemahiranserta pembentukan sikap positif.

Seramai 392 peserta telah hadir untuk programtersebut di mana 298 peserta adalah terdiri daripegawai kumpulan pengurusan dan profesionalmanakala 94 lagi dari kumpulan khidmat sokongan.

HUMAN RESOURCE DEVELOPMENT

Opportunities are frequently provided to NPCpersonnel to upgrade their job knowledge and skills inthe wake of rapidly changing technology and theneeds of industry.

Human Resource Development is a continuous andplanned effort to equip NPC staff with competitivecapability especially for those involved in research,training, management systems development andpromotion.

Human Resource Development programmes conductedin 1999 are categorized as follows:

In-House Training ProgrammeGeneral ProgrammeAsian Productivity Organization(APO) Programme

Internal Training Programme

During 1999, a total of 24 internal courses wereconducted covering training on enhancement ofknowledge, skill upgrading and positive attitudedevelopment.

A total of 392 participants have attended the abovementioned courses. Among them, 298 comprised offi-cers in the management and professional group, wbilethe remaining 94 belong to the support service group.

www.npc.org.my 39

• I" // t£SH;PEMBANGUNAN SUMBER MANUSIAHUMAN RESOURCE DEVELOPMENT

PROGRAM LATIHAN INTERNAL TRAINING PROGRAMME

Kursus-kursus latihan dalaman yang telah dijalankan, The internal training courses conducted in 1999 areseparating tahun 1999 adalah seperti berikut: listed below:

Bil.No.

10.

Penyelenggaraon Penycman UdarnAir-condition Maintenance

Sistem Pengurusan Persanel Jabatan(SISPEH3.1)Dept. Personnel Mgt. System

Bengkel BenchmarkingWorkshop on Benchmarking

Productivity Assessment System (PASS)Productivity Assessment System (PASS)

Sikap Kerja PositifPositive Work Attitudes

Public SpeakingPublic Speaking

Bengkel Uriluk Pemeriksa QMEA1998Workshop forl998QMEA Assessors

Sesi Latihan Pengguna MISTraining Session for MIS User

Lotus Notes 4.6 For End UserLotus Notes 4.6 For End User

Microsoft Powerpoint '97 for WindowsMicrosoft Powerpoint '97 for Windows

BidangBerkaitanRelatedField

Kemahiran KhususSpecific Skill

Peningkatan P&QP&Q Enhancement


Peningkatan P&OP&O Enhancement

Peningkatan P&OP&O Enhancement




Teknologi MaklumatInformation Techonolgy

Teknologi MaklumatInformation Techonolgy

KumpulanPenguruson &ProfesionalManagement &ProfessionalGroup

1

7

43

17

.

11

24

29

15

10

KumpulanSokonganSupportStaff

7

13

.

.

16

1

.

21

~ 20

www.npc.org.my 40

L PEMBANGUNAN SUMBER MANUSIAHUMAN RESOURCE DEVELOPMENT

Program Umum

Program umum merupakan kursus-kursus yang ditawarkanoleh institusi-institusi latihan/ institusi pengajian linggi(dalom/luar negeri} kepada NPC yang terdiri dan kursus-kursus jangka pendek hinggalah ke program sarjana dankedoktoran.

a) Program Jangka Pendek

Program-program jangka pendek ini meliputi kursus-kursusyang berorientasikan kepada peningkatan kemahiran kerjadan kefungsian. Sepanjang tahun 1998 seramai 93kehadiran lelah direkodkan bagi mengikuti 34 programjangka pendek

General Programmes

Based on the training needs of staff, programmes rangingfrom short-term courses to post-graduate degrees at mastersand doctorate levels were offered.

a) Short-Term Programme

Short-term courses cover working skills and functionalenhancement. Throughout 1999, a total of 93 participantsattended 34 short-term programmes (Table 1).

Bit. Kategori ProgramField

Blbngan Program dan KehadiranNo. of Programmes and Participants

Luar Negeri KehadiranForeign Participation

Pengurusan & SokonganProfesiond

Management & SupportProfessional Staff

Dalam NegeriLocal

KehadiranParticipation

PengurusanPrafesianal

Management &Professionals

Sokongan

SupportStaff

1.

2.

3.

4.

5.

6.

7.

Peningkatan Produktivitidan Kualili (P&Q)Productivity & Quality (P&Q)Enhancement

Pembangunan SistemSystem Development

PenyelidikanResearch

Pembangunan ProfestonalProfessional Development

Teknologi MoklumatInformation Technology

Keperluan PerkhidmatanServices Needs

Loin-Lain

1

1

-

-

1

1

1

-

3

-

-

-

-

-

.

16

-

1

4

4

4

6

60

-

1

3

9

1

8

2

-

-

1

14

2

JumlahTotal

35 88 22

www.npc.org.my 41

i *-* PEMBANGUNAN SUMBER MANUSIAHUMAN RESOURCE DEVELOPMENT

Program APO

Sebagai ahli kepada Pertubuhan Produktiviti Asio (APO), NPCberpeluang untuk menghantar warga NPC mengikuti kursus-kursus badan tersebut yang berkaitan dengan bidang tugasNPC. Selain dari itu penyertaan juga dipanjangkan kepadabin-lain agensi kerajaan/swasta.

Dalam tahun 1999, seramai 44 peserla dari pelbagai agensitelah menghadiri pelbagai program APO seperti berikut :

Bil. Nama ProgramNo. Name of Programme

1 . Top Management Forum: Feature ofExtellent Firms: Experience of Quality

! Award Winning Firms

2. . Training Course on Productivityi Improvement in Foundry Industry

3. : Seminar on International Tradei and Food Security

4. Symposium on Strategies for EnhancingM Productivity in Public Sector

S 5. Symposium on Changing Labor Marketji ond Women's Employment

6. : Seminar on Quality Control in; Fish Processing

7. Study Meeting on Application of: Advanced Technologies in Agriculture

8. Advanced Workshop on Green Productivity

3s?9. Seminar on Improvement Programme

^for the Rural Elderly (Category B)

-,{ 10. Seminar on Strategies for Improving-•,-', Women's Role in Farm Management

1 11. Seminar on Appropriate Post-Harvest• Technologies for Horticultural CropsB

1 2. Symposium on Agricultural Credit

1 3. Seminor on Hotel and Catering Management

APO Programme

As a member of the Asian Productivity Organization (APO),NPC has the opportunity to send its staff to attend APO coursesthat are related to NPC's functions. Furthermore, participationwas also extended to other government agencies/privatesector.

In 1999, a total of 44 participants from various agenciesattended the following APO programmes:

Tarikh TempatDote Place

l -5Macl999

25 Jan. -5 Feb. 1999

27 Jan. -4 Feb. 1999

6-8 April, 1999

18-21Mei,1999

14 -22 April, W9

19~27Mei,1999

''• 21-25Jun,1999

30 Jun- 8 July, 1999

lO-15May,1999

Japan

Japan

Japan

Kuala Lumpur

Vietnam

Japan

Japan

Singapore

Japan

Japan

5 - 9 Jury, 1999 Thailand

B - 14 Sept., 1999 Japan

18 - 27 August, 1999 ' Fiji

www.npcorg.my 42

PEMBANGUNAN SUMBER MANUSIAHUMAN RESOURCE DEVELOPMENT

Bil.No.

14.

P 15.

i"H 17.

1 18.

19.

20.

21.

I ^* 23.

24.

|j ___inr^

- 26.

27.

28.

1"""''' 30.

I32.

^

,,-

„, 33.

34.

m 35.

Nama ProgramName ot Programme

Multi-Country Study Mission onLogistic Systems

Symposium on Customer Satisfactionin Service Sector

Training Course on Resource Recycle andEnvironmental Protection

Symposium on Waste Minimization inSmall and Medium Enterprises

Seminar on Total Quality Management

Advanced Training Course on AgriculturalProductivity Measurement and Analysis

Workshop on Implementing EMS, ISO 14001

Seminar on Water Use Efficiency in Irrigation

Study Meeting on Sustainable Fishery Management

Seminar on Marketing of Vegetables and Fruits

Study Meeting on RegionalIndustrialization and Development

Seminar on Information Technology for Future Businesses

Seminar on Implementation of ISO 9000

Seminar on Rural Infrastructure Development

Seminar on Marketing Extension

Advanced Workshop on Green Productivityfor Productivity Facilitators

Top Forum on Labor-Management Cooperation:Enterprise Restructuring and Workforce Reductions

Study Meetings on Science Parks and ExportProcessing Zones

Seminar on Training Methods for IntegratedLocal Community Development

Study Meeting on Health Care Management

Seminar on Eco-Tourism

Study Meeting on New Manufacturing System

TarikhDate

6 -10 Sept., 1999

20 - 2 3 Sept., 1999

20- 23 Sept.-80d.,1999

13 -17 Sept., 1999

18 -23 Okt., 1999

20 Sept. -1 Okt., 1999

4 - 8 Okt, 1999

8 -12 Nov., 1999

13 -21 Okt., 1999

4 - 9 Okt., 1999

4 - 9 Okt., 1999

4-8 Okt., 1999

8 -13 Nov., 1999

28 Okt. -2 Nov., 1999

10-18Nov,1999

15 -19 Nov., 1999

18 -22 Okt., 1999

23 -26 Nov., 1999

8-7 Nov, 1999

6-9Dis.,1999

19-23Dis.,1999

MODis, 1999

TempatPlace

Jopon ?p

japan "™

India |

Kuala Lumpur :

Petaling Jaya '

Indonesia ;.

China j

Japan •

Pakistan

PalostoB i|

Japan 1|

Jakarta «

Iran -A

Japan |

Philippines ?\...

Japan

Korea

Korea

Hawaii, USA

Nepal

Japan '

www.npc.org.my 43

TFl'C PEMBANGUNAN SUMBER MANUSIAit« HUMAN RESOURCE DEVELOPMENTf"0."S<#

NPC juga turut menghantar 21 orang pegawainya untuk NPC has also sent 21 officers to participate in 19 programmesmengikuti 1 9 program anjuran APO dalam tahun 1 999 dalam organised by APO in 1 999 in the following areas:bidang-bidang seperti berikut :

Bil. Norn a Program Tarikh TempatNo. Name of Programme Date Place

1 . Multi-Country Study Mission on Strategies forPromoting Productivity Awareness Among TapManagement in the Changing Environment

2. Symposium on Strategies for EnhancingProductivity in Public Sector

3. Training Course on Quality Engineering: Taguchi Methods

4. Study Meeting on Structural Adjustment in Agriculture

5. Seminar on Technology Management

.;. . 6. Training Course on Problem Oriented ImprovementApproaches in Production System (POPs)

7. Advanced Workshop on GreenProductivity for Professionals

8. Training Course on IntegratedProductivity Improvement (KAIZEN)

''••• 9. Symposium on Strategic Allionce forOrganizational Excellence

|y 1 0. Training Course on IT Networking:1 INTRANET AND INTERNET

• 11. Seminar on Information Technology for Problem Solving

r 12. Advanced Training Course on Agricultural ProductivityMeasurement and Analysis

?>, 1 3. Symposium on Total Factor Productivity

B 14. Seminar on Managing Organizational Change

LL 1 5. Seminar on Computer Integrated• Manufacturing (CIM) System

f * 1 6. Seminar on Total Productive Maintenance

1 7. Seminar on Multimedia for ProductivityPromotion And Enhancement

- 1 8. Advanced Workshop on• Green Productivity for Productivity Facilitators

7 19. Symposium on Benchmarking for Superior Performance

5-9 April, 1999

6-8 April, 1999

12 -17 April, 1999

10-15May,1999

24 -19 May, 1999

15June-2July, 1999

21 -25 June, 1999

28 June -23 July, 1999

5-7 July, 1999

16 -21 August, 1999

6-USept.,1999

20 Sept. 1 Oct., 1999

12-140ct.,1999

1-22 Oct., 1999

IB -23 Oct., 1999

25 -19 Oct., 1999

8 -12 Nov., 1999

15 -19 Nov., 1999

29 Nov. -2 Dec., 1999

Singapore M

Kuala Lumpur •-.:

China

Korea

Korea

Japan

Singapore Vf

Japan •

Kuala Lumpur %

China I

Iron •

Petaling Joya SF.

Singapore fi

Philippines

Korea

India

Bangkok

Philippines

Singapore

www.npc.org.my 44

PUSAT MAKLUMAT DAN SUMBER RUJUKANINFORMATION AND RESOURCE CENTRE

Pusat Maklumat dan Sumber Rujukan NPC sentiasamengikuti perkembangan IT semasa dan pihak pengurusonmemastikan usaha penambahbaikan dibuat dari masa kemasa ke atas sistem maklumat NPC untuk memberikanperkhidmatan terbaik kepada penggunanya.

Sehubungan dengan itu aktiviti utama yang telah dijalankandalamtahunl999, ialah:

i. Pelaksanaan Sistem ISO 9002 NPCii. Pembangunan Lamanwebiii. BOND Review and Development, Data Baseiv. Meningkatkan Sistem Network untuk

NPC Kuanton, NPC Sarawak dan NPC Wilayah Utarav. Pelaksanaan Sistem Lotus Notesvi. Pelaksanaan SISPENvii. CD-ROM Annual Productivity Report (Dwi Bahasa)viii. Projek Pembangunan Keserasian Y2K

Semua Wilayah-wilayah NPC telah menggunokkan sistempengkatalogan WINISIS da lam usaha untukmempertingkatkan koleksi-koleksi sumber. Sistem ILMUdolam pencarian sumber maklumat telah menggantikansistem VTLS yang lama.

Dalam tahun 1999, Pusat Sumber NPC mempunyai 15,500tajuk koleksi buku-buku dalam bidang produktivit! dankualiti, ekonomi, pengurusan, statistik, teknologi maklumatdan sebagainya. Pusat sumber juga mempunyai koleksi 600tajuk jurnal dalam pelbagai bidang.

Pusat Sumber NPC turut menerima 657 naskah bahan-bahanterbitan dari Pertubuhan Produktiviti Asia (APO).

Di samping itu, Pusat Sumber NPC juga telah dipertanggung-jawabkan untuk menguruskan 279 koleksi pita videopelbagai tajuk bagi tujuan alat bantu mengajar atauceramah/pameran yang dijalankan oleh perunding NPC

NPC's Information and Resource Centre constantly monitorsthe state-of-the-art information technology and themanagement ensures that efforts are undertaken to upgradeNPC's information system periodically to provide the bestservice to its customers.

Towards this end, the main activities carried out in 1999include:

Implementation of NPC ISO 9002 SystemWebsite DevelopmentBOND Review and Development, DatabaseUpgrading Network System for NPCKuantan, NPC Sarawak and NPC Northern RegionLotus Notes System ImplementationSISPEN ImplementationCD-ROM Annual Productivity Report (Bi-Lingual)Y2K Compliant Development Project

IV.

VI.

vii.viii.

All NPC regions had utilised the WINISIS catalogue system toimprove their resource collections. The ILMU system forinformation search has replaced the old VTLS system.

In 1999, NPC's Information and Resource Centre has acollection of 15,500 books of various titles in productivity andquality, economics, management, statistics, informationtechnology and etc. The centre has also in its possession 600

journal collection of various titles in many fields.

NPC's Information and Resource Centre has received 657copies of publication materials from Asian ProductivityOrganization (APO).

Moreover, the centre is responsible for managing 279 videotape collection of various titles, used as training aids inlectures and exhibitions conducted by NPC consultants.

www.npc.org.my 45

PRESTASI PRODUKTIVTI MALAYSIAPRODUCTIVITY PERFORMANCE OF MALAYSIA

Produktiviti Malaysia bagi tahun 1999 meningkot sebanyak3.9% berbanding dengan pertumbuhan negatif 1.8% bagitahun 1998. Di peringkat sektor, sektor perkilanganmencatat pertumbuhan produktiviti 9.1% yang didorong olehpeningkatan dalam permintaan domestik dan luar negarayang meningkatkan penggunaan kapasiti. Lain-lain sektoryang mencatat pertumbuhan positif dalam produktivititermasuklah sektor pertanian (4%), pengangkutan (3.2%),elektrik (1.8%) dan perdagangan (1.2%).

Di peringkat antarabangsa, pertumbuhan produktivitiMalaysia bagi tempoh 1991 -1999 adalah sebanyak 4.4%yang melebihi kadar beberapa negara utama OECD sepertiJerman (2.4%), United Kingdom (2.0%), Itali (1.5%),Amerika Syarikat (1.5%), Perancis (1.4%), Kanada (0.9%)dan Jepun (0.8%).

Di kalangan negara-negara Asia yang terpilih, pertumbuhanproduktiviti Malaysia sebanyak 4.5% bag! tempoh 1991 -1998 adalah setanding dengan Singapura (4.5%) tetapi lebihtinggi dari negara Thailand (4.3%), Indonesia (2.6%), HongKong (1.7%) dan Filipina (-0.2%). Namun demikian, Korea(5.%) dan Taiwan (4.8%) mencatat prestos! yang lebih baikdari Malaysia.

Sumber Pertumbuhan Produkfiviti

Bagi tempoh 1989 - 1999, ekonomi negara telah mencatatpertumbuhan purata Produktiviti Faktor Menyeluruh (TFP)sebanyak 1.6%. Sepanjang tempoh ini, modal adalah sumberutama pertumbuhan di mono Inlensiti Modal (Cl)menyumbang sebanyak 52.8% dan TFP pula sebanyak22.1%.

Penyumbang kepada pertumbuhan TFP adalah struklur modal(28.7%), pendidikan dan latihan (39.8%), intensitipermintaan (6.6%), penstrukturan ekonomi (6.8%) dankemajuanteknikal(19.1%).

Prestos! Produktiviti Mengikut Sektor

Dalam tahun 1999 sektor perkilangan mencatatpertumbuhan produktiviti sebanyak 9.1% manakala outputmeningkat sebanyak 13.5%. Pertumbuhan in! didorong olehpemulihan dalam permintaan domestik dan luar negara.

In 1999, Malaysia's productivity improved by 3.9% ascompared to negative growth of 1.8% 1998. Themanufacturing sector registered a productivity growth of9.1%, stimulated by improvement in domestic and exportmarket which showed an improvement in capacity utilisation.Other sectors that registered positive growth were agriculture(4.0%), transport (3.2%), electricity (1.8%) and commerceand trade (1.2%).

For the period 1991-99, Malaysia's productivity growth of4.4% surpassed that of several selected countries of theOrganization for Economic Cooperation and Development(OECD) namely Germany (2.4%), the United Kingdom (2.0%),Italy (1.5%), The United States (1.5%), France (1.4%), Canada(0.9%) and Japan (0.8%).

In selected Asian countries for the period 1991-98, Malaysia'sproductivity growth of 4.5% was similar to that of Singapore(4.5%) but higher than that of Thailand (4.3%), Indonesia(2.6%), Hong Kong (1.7%) and the Philippines (-0.2%).However, Korea (5.0%) and Taiwan (4.8%) performed betterthan Malaysia.

Source of Productivity Growth

For the period 1989-99, the economy registered a 1.6%growth in Total Factor Productivity (TFP). Throughout thisperiod, Capital Intensity (Cl) was the main source of growthcontributing 52.8% while TFP contributed 22.1 %.

The main sources of TFP growth for the period were capitalstructure (28.7%), education and training (39.8%), demandintensity (6.6%), economic restructuring (6.8%) and technicalprogress (19.1%).

Productivity Performance by Sectors

In 1999, the manufacturing sector recorded productivitygrowth of 9.1% and an output growth of 13.5%. Theseachievements were stimulated by improvements in domesticand export markets.

www.npc.org.my 46

PRESTASI PRODUKTIVTI MALAYSIAPRODUCTIVITY PERFORMANCE OF MALAYSIA

Produkliviti bag! sektor perkhidmatan agregat mencakupisektor perdagangan/ perniagaan (1.2%), pengangkulan(3.2%) dan kewangan (-0.4%).

Sumbangan Industri Kedl dan Sederhana (IKS)Kepada Sektor Pembuatan

Dalam tahun 1999, peratusan sumbangan daripada IKSkepada sektor pembuatan adalah 18.9% bagi output, 20.8%bagi nilai ditambah dan 29.7% bagi gunatenaga. Nilaiditambah bagi setiap pekerja bagi IKS telah meningkat padakadar 3.2% setahun. Sektor yang menjadi penyumbanguloma kepada pertumbuhan nilai ditambah bag! setiappekerja ialah keluaran berasaskan sumber seperti makanan,perabut dan elektrik dan elektronik.

Pertumbuhan Yang Didorong Oleh Produktiviti

Pertumbuhan ekonomi Malaysia pada masa yang lepasadalah didorong oleh input lerutamanya modal. Oleh keranapertumbuhan yang didorong oleh input tidak akan dapatbertahan bagi jangkamasa panjang, ini memerlukanperubahan strategi kepada pertumbuhan yang didorong olehproduktiviti dengan penekanan kepada pertumbuhan TFP.

Peningkatan Produktiviti Faktor Menyeluruh (TFP) akanmendorong peningkatan produktiviti dan membolehkanekonomi menghasilkan output pada kadar pertumbuhan yanglebih tinggi berbanding dengan sumber-sumber yangdigunakan.

Tumpuan hendaklah diberikan ke atas peningkatan dayasaingnegara melalui peningkatan kecekapan penggunaan input-input yang produktif serta menempatkan sistem-sistem yangberinovasi tinggi untuk mencapai output yang lebih besar bagisetiap unit input. Inisiatif-inisiatif untuk mencapai ke arahtersebut adalah seperti berikut:

1. Peningkatan Berterusan Kualiti Tenaga Kerja2. Peningkatan Sistem P&Q3. Peningkatan Penggunaan Teknologi4. Pengukuhan Sistem Infrastruktur5. Promosi Produktiviti yang Intensif

Productivity for the aggregate service sector comprise of thecommerce/trade (1.2%), transport (3.2%) and the financesector (-0.4%).

Small and Medium-Scale Industries' (SMI)Contribution To Manufacturing Growth

The small and medium-scale industries' (SMI) contribution tothe output of the manufacturing sector increased to 18.9%,while its contribution to employment and added valueremained at 29.7% and 20.8% respectively. Added value peremployee for SMIs increased at 3.2% per annum. The majorcontributors for the growth were the resource based sectorssuch as food processing, furniture and fixture, and wood andwood products as well as the electrical and electronicssub-sector.

Productivity-Driven Growth

In the past, Malaysia's economic growth strategy wasaugmented by high investment in input especially capitalinput. However, this strategy was not able to sustain themomentum in the long run. Thus, for the economy to sustainthe momentum of economic growth, the growth strategybased on productivity improvement with emphasis on TotalFactor Productivity becomes imperative. Improvement in TotalFactor Productivity (TFP) would stimulate the productivitygrowth which in turn would have a positive effect oneconomic growth.

To achieve the challenges of globalisaiion and the new growthstrategies, the following initiatives need to be emplaced:

1. Continuous Upgrading of the Quality of the WorkForce

2. Enhancing Productivity and Quality Systems3. Higher Technology Utilisation4. Strengthening Infrastructure Support System5. Intensifying Productivity Promotion

www.npc.org.my 47

KERJASAMA ANTARABANGSAINTERNATIONAL COOPERATION

Hubungan yang rapat di antara NPC dengan pertubuhan-pertubuhan atau institusi-institusi produktiviti dan kualiti diperingkat antarabangsa telah dapat meningkotkankeupoyaan NPC dalam bidang yang diceburinya. Ini secaralangsung telah memberikan kesan posilif terhadap usahaNPC untuk menjadi sebuah institusi produktiviti dan kualitiyang unggul serta bertaraf dunia.

Hubungan baik terus dijalin dengan Pertubuhan ProduktivitiAsia (APO) semenjak menjadi ahli pada tahun 1983 lag!.Keanggolaan NPC di dalam APO telah member! peluangkepada Perbadanan in! untuk menjalinkan rangkaian dankerjasama dengan 18 buah organises! produktiviti darinegara-negara ahli lainnya.

NPC juga turu! mengukuhkan hubungan denganpertubuhan-pertubuhan seperti Gabungan Sains ProduktivitiSedunia (WCPS), Agensi Kerjasama Antarabangsa Jepun(JICA), Pertubuhan Buruh Antarabangsa (ILO) dan KongresProduktiviti Sedunia (WCP) bag! berkongsi maklumat sertapengalaman masing-masing dalam menangani isu-isu semasamengenai produktiviti dan kualiti.

Antara faedah-faedah yang diperolehi dari jalinan hubungandengan rakan agensi antarabangsa adalah:

• Saling berpeluang dalam menyertai atau menjayakanprogram-program penyelidikan serta program-program lain di peringkat nasional dan antarabangsa;

• Dapat bertukar-tukar tenaga pakar dalam bidang-bidang tertentu untuk tujuan penyelidikan atau pakarrujuk dalam program-program latihan, seminar,bengkel atau symposium;.

• Dapat bertukar-tukar maklumat mengenai isu-isuterkini mengenai produktiviti dan kualiti.

The establishment of close relations between NPC andinternational agencies and institutions of productivity andquality has improved NPC's capability in the endeavour tofulfil its mission. This has a direct positive impact on NPC'sefforts in striving towards attaining an excellent andworld-class institution in productivity and quality.

Cordial relations have been established with the AsianProductivity Organization (APO) since NPC became a memberin 1983. Its membership with APO has provided theopportunity to establish networks and cooperation with 18other APO member countries.

NPC also strengthens its relations with other internationalagencies such as World Confederation of Productivity Science(WCPS), Japan International Cooperation Agency (JICA),International Labour Organisation (ILO} and WorldProductivity Congress (WPC) to share information andindividual experiences in addressing current issues pertainingto productivity and quality.

Among the benefits gained from close relations with fellowinternational agencies are:

• Mutual opportunity in participating and ensuring thesuccess of research programmes as well as otherprogrammes at national and international levels;

• Sharing of expertise in specific fields for the purpose ofresearch or as resource persons for trainingprogrammes, seminar, workshop and symposium;

• Exchange of information on current issues inproductivity and quality.

www.npc.org.my 48

Annual


Antara program-program yang telah dijalankan sepanjangtahun 1999 ini adalah seperti berikut:

Misi Lawatan Luar Negara:

1. Menerima ddegasi dari Kementerian Perindustriandan Pengeluaran dari Pakistan pada 10 Mac, 1999.

2- Menerima delegasi dari STAMEQ (Direkforat Piawaiandan Kualrti) dari Vietnam pada 14 April, 1999

3- Menerima kunjungan En. SMK Soonarane, MenteriPerkhidmatan Avram dan Reformosi Pentadbiran dariRepublik Mauritius pada 28 Mei, 1999.

4- Menerima kunjungan Ms. Ayae Mittheli dari ILO,Geneva pada 5 Juki, 1999

5- Menerima bnjungm En,* Append, PenaariSMIDOdori Mauritius pada 25-30 Julai, 1999.

6- Menerima kunjungan En. Ataf Abdul Hdim, KetuaPengarah, Pusat Perfanian Antarabangsa, Mesir pada16 September, 1999

Mesyuarat Pertubutai Produktiviti Asia (APO)

• Mesyuarat Tahunan Ketua-Ketua NPO bag! tahun 1999telah diadakan di Tehran, Repubiik Kerajaan IslamIran pada 22-24 Februari, 1999. Timbalan KetuaPengarah Penyelidikan NPC dan Pegawai PerhubunganAPO bag! Malaysia telah menghadiri mesyuarat tersebutkali ini.

• Mesyuarat APO Governing Body yang ke 41 telahdiadakan di Tokyo, Jepun pada 15-18 Jun,1999.Mesyuarat ini telah dihadiri bersama oleh Y. Bhg Tan SriPengerusi NPC dan Ketua Pengarah NPC.

Among the programmes conducted in 1999 include;

International Visit Mission:

1. Receiving delegation from the Ministry of Industry andProduction from Pakistan 10 March, 1999

2. Receiving delegation from STAMEQ (Directorate ofQuality and Standard) from Vietnam 14 April, 1999

3. Receiving the visit of Mr. SMK Soonarane, Minister ofPublic Services and Reformation Administration from theRepublic of Mauritius 28 May, 1999

4. Receiving the visit of Ms. Ayae Mitchell from ILO, Geneva5 July, 1999

5. Receiving the visit of Mr. V. Appanah, Director of SMIDOfrom Mauritius 25-30 Jury, 1999

6. Receiving the visit of Mr. Ataf Abdul Hdim, DirectorGeneral, International Agriculture Centre, Egypt 16September, 1999

Asian Productivity Organization (APO) Meetings

• The meeting of Heads of APO for 1999 was held inTehran, the Government of Islamic Republic of Iran on22 - 24 February, 1999. This meeting was attended byNPC's Deputy Director-General of Research and APOLiaison Officer on behalf of Malaysia.

• The 41st APO Governing Body meeting was held inTokyo, Japan on 15-18 June, 1999. This meeting wasattended jointly by Tan Sri, NPC's Chairman and theDirector-General, NPC.

www.npcorg.my 49

iti/nnual Ifai


Program Latihan Antarabangsa

Sepanjang tahun 1999, NPC telah menjalankan empatprogram APO dan duo buoh program di bowah ProgramKerjasama Teknikal Malaysia (MTCP):

• Symposium on Strategies for EnhancingProductivity in Public Sector(6-8 April, 1999)

• Symposium on Strategic Alliance forOrganisational Excellence{5-7 Julai, 1999)

• Advance Training Course on AgriculturalProductivity Measurement(20 September -lOktober, 1999)

• Seminar on TQM{18-23 Oktober, 1999)

• Productivity Improvement Programme(19June-4August,1999)

• Systems Development for Small andMedium Enterprises(19 June-4 August, 1999)

International Training Programmes

Throughout 1999, NPC conducted four APO programmes andtwo programmes under the Malaysian Technical CooperationProgramme (MTCP) as follows:

• Symposium on Strategies for EnhancingProductivity in Public Sector(6-8 April, 1999)

• Symposium on Strategic Alliance forOrganisational Excellence(5-7 July, 1999)

• Advanced Training Course on AgriculturalProductivity Measurement(20 September-1 October, 1999)

• Seminar on TQM(18-23 October,! 999)

• Productivity Improvement Programme(19 June-4 August, 1999)

• Systems Development for Small and MediumEnterprises(19 June-4 August, 1999)

www.npc.org.my 50

PROGRAM SOKONGAN PENINGKATAN P&QP & Q ENHANCEMENT SUPPORT PROGRAMME

Sebagoi sebuah agensi kerojaan yang beitanggung jawabdolam mengungguli isu-isu mengenai produktivm* dan kual'rtinegara, NPC senliasa berusaha mewujudkan suasana danpersekitaron yang baik lag! kondusif serto membenarkanintegrasi sosial berlaku dengan wajarnya di tempat kerjaadalah merupakan intisari penting bagi menambahkeberkesanan dan kepuasan bekerja. Keadaan sedemikianakhirnya akan membantu meningkatkan produktiviti danmengurangkan tekanon kerja kepada worga NPC sendiri.

Lantaran kerana itu program sokongan peningkatanproduktiviti yang terdiri dari Program PembangunanOrganisasi dan Gerokan Budaya Cemerlang diwujudkan diNPC

Program Pembangunan Organisasi

Menyedari hakikat babawa tenaga kerja merupokan penentukepada kejayaan bagi sesebuah organisasi maka NPCsentiasa berusaha untuk memastikon kebajikan warganyadiberi perhatian wajar. Minal serta ketenderungon merekauntuk berpersatuan telah disokong oleh pihak pengurusan.Tiga persatuanAelob yong telah ditubuhkan setakat in!adalah:

• Persatuan Worga NPC (PWNPC)• Kelab Doyonita• Badan Kebajikan Kakitangan Islam (BKKI) NPC

Persatuan Warga NPC menyediakan persekitaran untukcktiviti sosial, sukan dan kebajikan yang dapat memupuksemangat kekitaan bagi mewujudkan warga yang sihat,produktif, ceria dan bermotivasi.

Kelab Dayanita pula adalah khusus untuk warga wonita NPCserta keahliannya terbuko kepada isteri-isteri warga NPClainnya.

Badan Kebajikan Kakitangan Islam pula bertanggungjawabdalam usaha menambahkan ilmu, iman serta amal bagisemua warga Islam NPC supaya menjadi insan yang kamilserta warga yang berdedikasi dan komited terhadap kerja.

As a government agency entrusted in pioneering nationalissues in productivity and quality, NPC always create aconducive working environment and propagates socialintegration at the workplace.

This is important as it will improve work effectiveness and jobsatisfaction. Ultimately, this helps to increase productivity andminimize work stress among NPC staff.

In this respect, productivity enhancement programmesconsisting of Organisation Development Programme andExcellence Culture Movement were realised to ensure aharmonious working atmosphere in NPC.

Organisation Development Programmes

Realising the fact that human resource is a critical successfactor for an organisation, NPC frequently undertake efforts toensure that staff welfare is given due attention.

Staff enthusiasm and inclination towards associations/clubsgain strong support from the management. To date, threeassociations/clubs that have been formed are:

• Staff Association of NPC• Dayanita Club• NPC Muslim Staff Welfare Body

Staff Association of NPC creates conducive environment forsocial activities, sports and recreation, and welfare to foster asense of belonging and team spirit towards developinghealthy, productive, cheerful and motivated staff.

The Dayanita Club is an exclusive club for NPC's ladies and itsmembership is extended to the wives of NPC staff.

The NPC Muslim Staff Welfare Body is responsible forincreasing knowledge, faith and practice among all Muslimstaff to be exemplary and dedicated staff committed to theirjobs.

www.npc.org.my 51

PROGRAM SOKONGAN PENINGKATAN P&QP&QENHANCEMENTSUPPORTPROGRAMME

Gerakan Budaya Cemerlang

Gerakan Budaya Cemerlang ini merupakan satu usahabersepadu yang dilaksanakan untuk mewujudkan satu bentukbudaya kerja yang cemerlang dengan berteraskan prinsip-prinsip kualili di kalangan semua wargo NPC.

Gerakan ini juga merupakan satu pendekatan strategik untukmeningkatkan kemampuan warga NPC bag! membolehkanmereka menghasilkan perkhidmatan yang berkuoliti sertadapat memenuhi keperluan pelanggan. Di samping itu,budaya kerja cemerlang ini juga sekiranya dihayati akandapat membenluk keperibadian, identiti warga NPC sertapeningkatan imej korporat NPC secara keseluruhannya.

Dalam tahun 1999 aktivit! Gerakan Budaya Cemerlang yongtelah dijalankan adalah:

Excellence Culture Movement

The Movement manifested on integrated effort towardscreating an excellent work culture founded upon the principlesof quality among all NPC personnel.

It also represents a strategic approach in enhancing thecompetencies of NPC staff to enable them to produce qualityservice to satisfy customer needs and expectations. Apartfrom this, the appreciation of an excellent work culture canhelp to mould the identity and personality of NPC staff andenhance NPC's corporate image. -s

In 1999, the activities of Excellence Work Culture that havebeen undertaken include:

Bil.No.

1

2

3

4

5

6

7

8

9

10

AktivitiActivity

Majlis Tahlil Tahun Bam don Majlis Befbuka Puasa / New Year's Supplication and Break Fasting Ceremony

Majlis Ramah Mesra Hari Raya / Hari Raya Celebration

Majlis Sambutan Maulidur Rasul / Remembrance of Prophet Birthday

Sambutan Meal Hijrah / Remembrance of Maa! Hijrah

Ceramah Agatna / Rdigicus Talk

"Jumble Sale"/Jumble Sale

Pelancatan Bulan Q / Launching of Q Month

Ceramah Bulan Q / 0 Month Talk

Senaman 0 / Q [XErcise

Qunlititon'99/Qua|jtjthon'99

TarikbDate

8 Januari / 8 January

13 Februari / 13 February

17April/17 April

15Mei/15May

29 Oktober/ 29 October

30 Oktober/ 30 October

13 November / 13 November

13 November/ 13 November

19 November/ 19 November

27 November / 27 November

www.npc.org.my 52

PENUNJUKPRESTASINPC1999NPC's PERFORMANCE INDICATORS 1999

Mengikut Buku Panduan mengenai Pewujudan Presfasi DiAgensi-Agensi Kerajaan yang dikeluarkan oleh MAMPU,agensi kerajaan perlulah mengukur prestos! denganmenjalankan penilaian ke alas program-program dan aktiviti-aktiviti di bawah kawalan masing-masing. Satu komponenpenting dalam mem bunt pengukuran prestos! terhadapprogram dan aktiviti ialah pewujudan penunjuk-penunjukprestasi.

Dua nspek penting yang ditekankan dalam pengukuranprestasi program dan aktiviti ialah kecekapan dankeberkesanan. Aspek kecekapan mengukur sejauhmanasumber-sumber di bawah kawalan agensi digunakan secaraoptima untuk menghnsilkan output agensi. Aspekkeberkesanan member! gambaran tentang sejauhmonnobjektif sesuatu program dan aktiviti tercapai. Untukmemudahkan pengukuran keberkesanan, objektif yangditetapkan itu hendaklah berbentuk spesifik, boleh diukurdan realistik dari segi kesan yang ingin dicapai.

Sehubungan dengan itu, prestasi NPC dari segi penyelidikan,latihan, perundingan dan promosi telah diukur melalul tigaaspek iaitu aspek kecekapan kos, kecekapan tenaga kerjadan kecekapan masa. Berikut adalah perkiraan kecekapan-kecekapan terse but untuk tahun 1999 don sebagaiperbandingan, perkiraan yang sama untuk tahun 1999 jugadinyatakan di dalam jadual di bawah:

In accordance with the Guide Book on Performance Evaluationin Government Agencies by MAMPU, agencies are required tomeasure their performance by evaluating programmes andactivities under their purview. One vital component inmeasuring the performance of the programmes and activitiesis the creation of performance indicators.

Two important aspects that need to be focused on inmeasuring the performance of programmes and activities areefficiency and effectiveness. Efficiency measures the extent towhich resources under the control of the agencies are utilisedoptimally to generate the desired output. Effectivenessindicates the extent to which the objective of a particularprogramme or an activity has been achieved. To facilitate themeasurement of effectiveness, the objectives stated must bespecific, measurable, realistic and achievable.

Consequently, NPC's performance in research, consultancy,training and promotion has been measured in three aspectsvis-a-vis cost efficiency, workforce efficiency and timeefficiency. Calculations of NPC's performance efficiency inthese three areas for 1999 in comparison to 1998 are shownin the tables below:

www.npc.otg.my 53

L PENUNJUK PRESTASINPC1999NK's PERFORMANCE INDICATORS 1999

i) *Kecekopan Kos

Jumlah Kos Yang Terlibat Dalam (RM)Pengeluaran Output

Total Cost of Output (RM)

*Cost

a}

b)

c)

d)

EfficiencyJumlah

PerkaraItem

Penyelidikan / Research

Pembangunan Sistem PengurusanManagement Systems Development

Latihan / Training

Promosi / Promotion

Output Yang DihasilkanTotal Output

1999

52,210.30

15,370.50

3,610.10

2,850.00

1998

RM47,010.50

RM10J10.75

.„..._...... .... . .

RM3,105.20

RM2,515.40

a) PenyelidikanKecekapan kos penyelidikan pada tahun1999 ialahRM52,210.30 / penyelidikanberbanding dengan RM47,010.50 / penyelidikan dalam tahun 1998.

b) Pembangunan Sistem PengurusanKecekapan kos bag! pembangunan sistempenguruson ialah RM15,370.50 / projekdalam tahun 1999 berbanding denganRM10,110.75 / projek pada tahun 1998.

c) LatihanKecekapan kos bagi latihan ialahRM3,610.10/latihan dalam tahun 1999berbanding dengan RM3,105.20/latihandalam tahun 1998.

d) PromosiKecekapan kos bag! promos! ialahRM2,850.00/progrom dalam tahun 1999berbanding dengan RM2,515.40/programdalam tahun 1998.

a) ResearchThe cost efficiency ratio for research in1999wasRM52,210.30/research project as compared toRM47,G10.50/projectinl998.

b) Management Systems DevelopmentThe cost efficiency ratio for managementsystems development was RM15,370.50/project in 1999 as compared toRM10,110.75/projectinl998.

c) TrainingThe cost efficiency ratio for training wasRM3,630.10/training programme in 1999 ascompared to RM3,105.20/training in 1998.

d) PromotionThe cost efficiency ratio for promotion wasRM2,850.00/programrneinl999ascompared to RM2,515.40/progromme in1998.

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PENUNJUKPRESTASINPC1999NK's PERFORMANCE INDICATORS 1999

ii) ' Kecekupan Tenaga Kerja* Workforce Efficiency

Jumlah Output Yang Dihasilkan (RM)Total Output (RM)

Jumlah Tenaga KerjaTotal Workforce

a) Penyelidikan / Research

b) Pembangunan Sistem PengurusanManagement Systems Development

c) Latihan/Training

d) Promosi / Promotion

1999

0.59

2.16

2.56

8.71

1998

0.50

1.75

2.50

8.66

a) PenyelidikanKecekapan tenaga kerja bagi penyelidikanialah 0.59 output/tenaga kerja dalam tahun1999 berbanding dengan 0.50 output /tenaga kerja dalam tahun 1998.

b) Pembangunan Sistem PengurusanKecekapan tenaga kerja bagi pembangunansistem pengurusan ialah 2.6output/tenaga kerja dalam tahun 1999berbanding 1.75 output/tenaga kerjo dalamtahun 1998.

c) LatihanKecekapan tenaga kerja bagi latihan ialah2.56 latihan/tenaga kerja dalam tahun 1999berbanding 2.50 latihan/tenaga kerja dalamtahun 1998.

d) PromosiKecekapan tenaga kerja bagi promosi ialah8.71 output/tenaga kerja dalam tahun 1999berbanding 8.66 output/tenaga kerja dalamtahun 1998.

a) ResearchThe workforce efficiency ratio for researchwas 0.59 output/workforce in 1999 ascompared to 0.50 output/workforce in 1998.

b) Management Systems DevelopmentThe workforce efficiency ratio formanagement systems development was2.16 output/workforce in 1999 as compared to1.75 output/workforce in 1998.

c) TrainingThe workforce efficiency ratio for trainingwas 2.56 output/workforce in 1999 ascompared to 2.50 output/workforce in 1998.

d) PromotionThe workforce efficiency ratio for promotion was8.71 output/workforce in 1999 as compared to8.66 output/workforce in 1998.

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PENUNJUKPRESTASINPCI999NK's PERFORMANCE INDICATORS 1999

ii) *Kecekapan Masa*Time Efficiency

Jumlah Masa Untuk Menghasilkan OutputTotal Man-days

Jumlah Output Yang DihasiikanTotal Output

PerkaraItem

a) Penyelidikan / Research

b) Pembangunan Sistem PengurusanManagement Systems Development

c) Latihan / Training

d} Promosi / Promotion

1999

200.00

200.00

3.50

2.50

1998

180.00200.00

3.50

3.05

a) PenyelidikanKecekapan masa bagi penyelidikan bagitahun1999ialah200hari/outputberbanding dengan 180 ban/output padatahun 1998.

b) Pembangunan Sistem PengurusanKecekapan masa dalam menjalankan projekpembangunan sistem adalah tidak berubahpada 200 hari/oulpul bagi tahun 1999 dan1998.

c) LatihanKecekapan masa bagi lotihan juga didapat!tidak berubah pada 3.50 ban/output bagitahun 1999 dan 1998.

d) PromosiKecekapan masa bagi promos! bagi tahunJ999 ialah 2.90 hari/output berbandingdengan 3.05 hari/output pada tahun 1998.

a) ResearchThe time efficiency ratio for research in1999 was 200 man-days/output ascompared to 180 man-days/output in 1998.

b) Management Systems DevelopmentThe time efficiency ratio for managementsystems development remained at 200man-days/output in 1999 and in 1998.

c) TrainingSimilarly, the time efficiency ratio fortraining remained at 3.50 man-days/outputin 1999 and in 1998.

d) PromotionThe time efficiency ratio for promotion in1999 was 2.90 man-days/output ascompared to 3.05 man-days/output in 1998.

www.npc.org.my 56

KALENDAR KORPORAT NPC 1999NPC'S CORPORATE CALENDAR 1999

MLNo.

2.

3

.4.

10

14.

15.

16.

PeristiwoEvents

Mesyuarat Lembaga Pengarah NPC 1/99NPC'c Board of Directors Meeting 1/99

Majlis Hari RayaHari Raya Celebration

Mesyuarat Ketua-ketua Organises! NPDAPO's Governing Body's Meeting

Mesyuarat Lembaga Pengarah NPC 2/99NPC's Board of Directors Meeting 2/99

Pelancaran APR '98 oleh YB MenteriPerdagangan Antarabongsa dan IndustriLaunching of APR 98' by Y.B. Minister of InternationalTrade & Industry

APO Governing Body MeetingAPO Governing Body's Meeting


Malam NPC '99NPC Annual Dinner 99

Sesi Strategi Eksekutif NPC '99NPC Executive Strategy Session '99

Konvensyen QCC KebangsaanMotional QCC Convention

Konvensyen 5S KebangsaanNational 5S Convention


NPC '99NPC '99

SukanNPC&Sirim/PSBNPC & Sirim/PSB Game

Majlis Menandatangani MOU di antara NPCdan Texchem Mega Consultancy Sdn. Bhd.MOD Signing Ceremony between NPC andTexchem Mega Consultancy Sdn. Bhd.

Majlis Menandatangani MOU di antara NPC danMOU Signing Ceremony between NPC and UiTM

TarikhDote

11/2

13/2

22-24/2

13/5

11/6

www.npc.org.my 57

Konvensyen QCC / QCC Conventions

Bil.No.

1.

ProgramProgramme

Konvensyen QCC Wilayah:Regional QCC Conventiona. Wilayah Tengah / Central Region

b. Wifayah Pantai Timur / East Coast Region

c. Wilayah Selatan / Southern Region

d. Wilayah Utara /Nothern Region

e. Wilayah Sabah / Sabah Region

2. Konvensyen QCC KebangsaanNational QCC Convention

KALENDARKORPORATNPC1999NPCS CORPORATE CALENDAR 1999

TarikhDote

20-21Julai/July

4 - 5 Ogos/August

6-7Julai/July

21-22 Ogos/August

2 4 - 2 5 Ogos/August

12-140ktober/0ctober

3. ICQCC '99 (Manila) 23-25 Oktotober/October

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GAMBAR/PHOTOS

Y.A.B Date' Seri Dr. Mahathir Mohamad, Perdana Menteri Malaysia,menyampaikan Anugerah Produktiviti kepada salah sebuah syarikat yangmemenangi anugerah tersebut.Y.A.B Dato' Seri Dr. Mahathir Mohamad, Prime Minister of Malaysia,presenting Productivity Award to one of the winning companies.

Pelancatan buku kecil "Productivity Linked Wage System" oleh KetuaSetiausaha Kementerian Perdagangan Antarabangsa dan Induslri, Tan SriAsmat Kamaluddin. Launching of "Productivity Linked Wage SystemHandbook" by the Secretary-General of Ministry of International Trade andIndustry, Tan Sri Asmal Kamaluddin.

Pelancaran Laporan Produktiviti Tahun 1998 oleh Menteri PerdaganganAntarabangsa dan IndustriLaunching of Annual Productivity Report 1998 by the Minister ofInternational Trade and Industry

Kumpulan Joe Junior dari Motorola johan keseluruhan dan juga kumpulanterbaik dalam Konvensyen QCC Kebangsaan 1999

Joe's Junior from Motorola, overall champion ond also the best team inelectronic/electrical sector in National QCC Convention 1999

AWjuiE3ESS TALKON GREEN PRODUCTIVITY

2 SEPTEMBER 199»

ATIONAL PRODUCT! V

PROOUCTI

Penyampaian Anugerah Khidmat Cemerlang semasa Makan Malam NPCPresentation of Excellent Service Awards during NPCs Annual Dinner

Salah satu seminar antarabangsa anjuran NPCOne of the international seminar organsied by NPC

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\ <

PENYATAKEWANGAN1999FINANCIAL STATEMENT 1999

Sijil Ketuo Audit Negara MengenaiAkaun Perbadanan Produktiviti Negara

Bagi Tahun Berakhir 31 Disember 1999

Lembaran Imbangan Perbadanan Produktiviti Negara seperti pada 31 Disember 1999, penyatapendapatan dan perbelanjaan serta penyata aliran tunai bagi tahun tersebut telah diperiksa oleh TetuanA. Razak & Co., Akauntan Awam, di bawah arahan saya. Pihak pengurusan Perbadanan ProduktivitiNegara bertanggungjawab terhadap penyata kewangan. Tanggungjawab saya adalah untuk memberipendapat terhadap penyata kewangan tersebut berdasarkan kepada pengauditan yang dijalankan.

2. Pengauditan telah dilaksanakan mengikut Akta Audit 1957 dan berpandukan Piawaian PengauditanAntarabangsa. Piawaian-piawaian tersebut menghendaki pengauditan dirancang dan dilaksanakanuntuk mendapat kepastian yang munasabah sama ada penyata kewangan Perbadanan ProduktivitiNegara adalah bebas daripada kesilapan atau ketinggalan yang ketara. Pengauditan itu termasukmemeriksa rekod-rekod secara semak uji, menyemak bukti-bukti yang menyokong angka-angka danmemastikan penzahiran yang mencukupi dalam penyata kewangan. Penilaian juga dibuat terhadapprinsip-prinsip perakaunan yang digunakan dan penyampaian penyata kewangan secara keseluruhan.

3. Pada pendapat saya, penyata kewangan ini memberi gambaran yang benar dan saksama terhadapkedudukan kewangan Perbadanan Produktiviti Negara pada 31 Disember 1999, hasiloperasi serta alirantunainya untuk tahun tersebut.

(Febriana Ika Sari bt. Mohd. Jaafar)b.p. KETUA AUDIT NEGARA

KUALA LUMPUR30JUN2000

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Penyota Pengerusi DanSeorang Ahli Lembaga Pengorah

"Kami Tan Sri Data' Azman Hashim dan Ismail Adam yang merupakan Pengerusi dan salah seorang Ahli Lembaga PengarahPerbadanan Produktiviti Negara, dengan ini menyatakan bahawa, pada pendapat Lembaga Pengarah, akaun-akaun di mukasurat65 hingga 73 adalah disediakan untuk menunjukkan gambaran yang benar dan saksama berkenaan kedudukan PerbadananProduktiviti Negara pada 31 Disember, 1999 dan basil kendaliannya serta penyata aliran tuna! bag! tahun berakhir pada tarikhlersebul."

Bag! pihak Lembaga Bagi pihak Lembaga

TAN SRI DATO' AZMAN HASHIMPengerusiPerbadanan Produktiviti Negara

ISMAIL ADAMKetua PengarahPerbadanan Produktiviti Negara

Tarikh: 23 Mac 2000Kuala Lumpur

Tarikh: 22 Mac 2000Petaling Jaya

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p Pengokuan Oleh Pegawai UtamaYang Bertanggungjawab Ke Atas

Pengurusan KewanganSoya, Rokiah binti Md. Nor, pegawai utama yang bertanggungjawab ke atas pengurusan kewangan Perbadonan Produktiviti Negaradengan ikhlasnya mengakui bahawa akaun-akaun di mukasurat 65 hingga 73 mengikut sebaik-baik pengetahuan dan kepercayaansaya, adalah betul dan saya membuat ikrar ini dengan sebenarnya mempercayai bahawa ianya itu adalah benar dan ataskehendak-kehendak Akta Akuan Berkanun, 1960.

Sebenarnya dan sesungguhnyadiakui oleh penama di atasdiPETALINGJAYApada!5haribulanMac2000

Dihadapan sa

www.npcorg.my 64

Lembaran imbanganPada31Disember/1999

Nota 1999 1998

ASET SEMASAWang tunai di tongan dan baki di bankSimpanan tetap dengan bankWang cogaran dan probayorPinjaman dan pendahuluan kepada kakitanganPelbagai PenghutangPenghurang PerniagaanJUMIAH ASET SEMASA

1,782,06224,773,758

143,1641,345,343

64,329748,851

28,857,507

713,55329,603,623

240,3511,457,818

172,634470,509

32,658,488

TOLAK: LIABILITI SEMASAPemiutang perniagaanPelbagai pemiutang dan depositJUMLAH LIABILITI SEMASA

70,7461,009,226

1,079,972

5,5801,324,690

1,330,270

ASET SEMASA BERSIHASET TETAP

27,777,53526,040,17353,817,708

31,328,21825,983,02857,311,246

DIBIAYAIOLEH:

KUMPUUMNGTERKUMPULKumpulanwang PengurusanKumpulanwang PembangunonKumpulanwang Pinjaman KenderaanKumpulanwang Pinjaman Komputer

19,052,17233,165,5361,300,000

300,00053,817,708

21,055,45834,655,7881,300,000300,000

57,311,246

Nota-nota kepada akaun di mukasurat 68 hingga 73 adalah sebahagian daripada akaun-akaun ini.

www.npc.org.my 65

Penyata Pendapatan Dan PerbelanjaanBagiTahunBerakhir31Disember/l999

Nota 1999 1998

PENDAPATANPemberian daripada Kerajaan PersekutuanYuran latihon/perundinganFaedah atas pinjaman kompuler dan kenderaanFaedah simponan tetapFaedah bankSewaanPelbagai pendapotanKeuntungan (kerugian) pelupusan aset

PERBELANJAANGaji dan upahanEloun tetapTambahan kos kakitanganElaun lebih masaLoin-lain foedah kewanganPerjalanan dan perbelanjaan sara hidupPengangkutan borong-borangPerhubungan

SewaanPerkhidmatan percetakanBekalan dan alatanPenyelenggaraan dan pembaikan yang dibeliPerkhidmatan iktisas dan lain-lain perkhidmatanyang dibeli dan hospttalitiBayaran JuruauditYuran KeahlianHutang lapuk dilupuskanPeruntukan (Pemulihan) hutang raguSusutnilai harta tetapTaksiran don cukai tanah

9,696,0001,855,370

55,947944,98179,162

253,933204,29238,159

13,127,844

5,786,0821,099,733

973,702146,073518,772794,92621,740

285,969402,566444,341413,625802,044601,654

1,395,92312,400

696,618-

(2,400}544.307193,055

15,131,130

8,887,6961,290,548

55,8551,979,535

87,69586,937

236,767(132,511)

12,492,522

5,722,7271,028,211

971,071138,945484,778594,31620,182

292,990456,368459,835545,941619,942592,806

1,016,27013,780

572,85219,10916,665

547,45120,799

14,135,038

LEBIHAN/(KURANGAN) PENDAPATAN DARIPADAPERBELANJAAN BAGI TAHUN SEMASA (2,003,286) (1,642,516)

Nota-nota kepada akaun di mukasurat 68 hingga 73 adalah sebahagian daripada akaun-akaun ini.

www.npc.org.my 66

Penyata Aliran TunaiBagiTahunBerakhir31Disember/l999

1999 1998

ALIRAN TUNAI DARI AKTIVITI OPERASI

Terimaan Tunai dari Kerajaan Persekutuan

Terimaan Tunai Lain-lain Hosil

Boyoron Tunai Kepoda Pekerja Dan Pembekal

TUNAI BERSIH DARI AKTIVITI OPERASI

ALIRAN TUNAI DARI AKTIVITI PELABURANPembelian Aset Tetap

Faedah Diterima

TUNAI BERSIH DARI AKTIVITI PELABURAN

TUNAI DAN KESETARAAN TUNAI PADA AWAL TAHUN

TUNAI DAN KESETARAAN TUNAI PADA AKHIR TAHUN

11,961,500

4,932,819

{19,417,409

'(2,523,090)

(2,554,388)

1,316,122

"(1,238,266)

30,317,176

26,555,820

11,687,696

3,643,260

(16,430,499)

(1,099,543)"

(1,496,447)

2,592,586

1,096,139

30,320,580

30,317,176

www.npc.org.my 67

Nota-Noto Kepada AkaunBagi Tahun Berakhir 31 Disember, 1999

1. AKTA PENUBUHANPerbadanan Produktiviti Negara (dahulunya dikenali sebagai Pusat Daya Pengeluaran Negora) ditubuhkan di bawoh Akta(Memperbadankan) Majlis Daya Pengeluaran Negara Bil. 19 pada tahun 1966 (pindaan 1975 'Akta A305 1975' danpindaan 1991 'Akta A801 1991'). la dikenali sebagai Perbadanan Produktiviti Negara mulai Ihb. Disember, 1991 dandiletakkan di bawah Kementerian Perdagangan Anlarabangsa dan Industri.

2. DASAR-DASAR PERAKAUNAN PENTING(a) Asas Perakaunan

Akaun Perbadanan ini telah disediakan menurut konvensyen kos sejarah dan mengikut piawaian perakaunan yangdiluluskan.

(b) Aset tetap dan susutnilaiTanah milikbebas tidak dilunaskan.Aset tetap dinyatakan pada kos selepas ditolak susutnilai terkumpul.

Susutnilai dibuat menurut kaedah garis lurus untuk melupus kira kos, berasaskan tempoh anggaran usia kegunaansetiap aset. Kadar susutnilai tahunan adalah sepert! berikut:

Bangunan 2%Perabot dan kelengkapan 10%Alat kelengkapan dan mesin 20%Kenderaan 20%Kemudahan 10%

((} Tukaran Matawang AsingAset dan tanggungan dalam matawang asing pada tarikh lembaran imbangan ditukarkan kepada Ringgit Malaysiapada kadar pertukaran pada 31 Disember, 1998, manakala urusniaga di dalam matawang asing di sepanjang tahunditukarkan pada kodar di tarikh urusniaga berkenaan. Perbezaan pertukaran akibat dari urusniaga ini telahdimasukkan ke dalam Penyata Pendapatan dan Perbelanjaan.

(d) PenghutangHutang lapuk yang diketahui dilupuskan dan peruntukan khusus dibuat bagi sebarang hutting yang dianggappungutannya meragukan.

www.npc.org.my 68

Nota-Noto Kepada AkaunBagiTahunBerakhir31Di$ember,1999

3. PINJAMAN DAN PENDAHULUAN KEPADA KAKITANGAN

Pinjaman kenderaanPinjaman komputerLain-lain pendahuluan

4. PENGHUTANG PERNIAGAAN

PenghutangPeruntukan hutang ragu

5. ASETTETAP

1999 1998

PenqurusanKosPadal Januaril999TambohanPelarasanLupusanPada31 Disember 1999

Susutnilai TerkumpulPadal Januori 1999Susutnilai bag! tahunPelarasanLupusanPada31 Disember 1999

Nilai Buku BersihPadaSl Disember 1999

Pada 31 Disember 1998

Susutnilai dikenakanbagi tahun berakhir 31 Disember 1998

Tanahdan

Bangunan

RM17,290

17,290

8,190346

8,536

8,754

9,100

346

Perabot,Lengkapan

danUbahsuai

RM1,190,394

7,253

(125)1,197,522

788,07584,624

(125)872,574

324,948

402,319

90,337

1,163,296178,186

3,8611,345,343

1999RM

773,306(24,455)748,851

Mesin danAlat

Kelengkapan

RM3,171,242

106,417

(103,703)3,206,956

2,177,508422,99533,000

(103,703)2,529,800

677,156

993,734

429,985

Kenderaan

RM414,22047,79533,000

(274,210)187,805

387,43736,342

(274,210)149,569

38,236

26,783

26,783

1,222,838234,458

5221,457,818

1998RM

497,364(26,855)470,509

Jumlah

RM4,793,146

161,465-33,000

(378,038)4,609,573

3,361,210544,30733,000

(378,038)3,560,479

1,049,094

1,431,936

547,451

www.npc.org.my 69

f cmU is «•>•

Nota-Noto Kepada AkaunBagiTahunBerokhir31Disember/1999

ASET TETAP (Sambungan)

PembangunanKosPadol Januaril999TambahanPelarasanLupusanPada310isemberl999

Susutnilai TerkumpulPadal Januaril999Susutnilai bag! tabunPelarasanLupusonPada31Disemberl999

Nllai Buku BersihPada31 Disemberl999

Poda31 Disemberl998

Susutnilai dikenakanbag! tahun berakhir31 Disemberl998

Tanah Perabot, Mesin dan Kenderaandan Lengkapan Ala!

Bangunan dan KelengkapanUbahsuai

Jumlah

RM26,733,170

462,552(3,559)

-27,192,163

3,687,564527,099

(71)-

4,214,592

22,977,571

22,868,027

517,919

RM1,553,053

323,868--

1,876,921

671,882179,529

--

851,411

1,025,510

677,809

147,143

RM3,236,010

911,046(34,000)

(234,818)3,878,238

2,611,695546,563(33,200)

(234,818)2,890,240

987,998

641,047

380,018

RM RM3,340 31,525,573

- 1,697,466- (37,559)- (234,818)

3,340 32,950,662

3,340 6,974,481- 1,253,191

(33,271)- (234,818)

3,340 7,959,583

0 24,991,079

668 24,187,551

668 1,045,748

www.npt.org.my 70

17HPG Nota-Nota Kepoda AkaunLiSOi'X.I TSttLirtart '

\ % f 9 Bag! Tahun Berakhir 31 Disember, 1999

Bangunan Ibu Pejabat dan tapak tanahnya yang teloh diperuntukkan oleh Kerajaon Persekutuan tidak diambilkira dalam aset tetappengurusan oleh kerana nilainya masih belum ditentukan oleh pihak kerajaan. Pindah hakmilik tanoh kepada nama Perbadananoleh pihak kerajaan bagi tanah bangunan Ibu Pejabat, Johor dan Sarawak masih belum dibuat. Tanah yang diperuntukkan olehKerajaan Negeri Pahang di Mukim Kuantan tidak diambilkira dalam aset tetap pengurusan kerana nilainya tidak ditentukan olehKerajaan Negeri Pahang.

6. KUMPULAN WANG PENGURUSAN

1999 1998

Baki pada 1 Januari 21,055,458 22,697,974Kelebihan (kekurangan) pendapatan atas perbelanjaan (2,003,286) (1,642,516)

Baki pada 31 Disember 19,052,172 21,055,458

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Nota-Nota Kepoda AkaunB a g ! T o h u n B e r a k h i r 3 1 D i s e m b e r , 1999

7. KUMPULANWANG PEMBANGUNAN

Boki padal lib. Januori, 1999Terimaan dari Kerajoan PersekutuanFaedah Simpanon letupKeuntungan Jualan/Pelaroson Aset

Tolak:Perkhidmatan iktisas dan lam-lainSusutnilai

Bakipada31hb. Disember, 1999

1998Bakipada Ihb. Januari, 1998Terimaan dari Kerajaan PersekutuanFaedah Simpanan TetapKeuntungan (Kerugian Jualan Aset)

Tolak:Perkhidmatan iktisas dan loin-lainSusutnilai

Baki pada 31 hb. Disember, 1998

InstitutPerhotelan

RM

388,574-

14,279-

402,853

--

402,853

375,946

25,257(12,629)388,574

--

388,574

BangunanIbu PejabatTambahan

RM

1,715,440--

1,715,440

77,21477,214

1,638,226

1,792,654-

1,792,654

77,21477,214

1,715,440

Projek KhasPembangunan

PerusahaanKecilRM

4,164---

4,164

-

4,164

4,164---

4,164

--

4,164

ProjekPenyelidikan

KajianPengurusan

RM

2,169,338-

91,922-

2,261,260

112,4903,600

116,0902,145,170

1,276,988800,000123,098

-2,200,086

27,1483,600

30,7482,169,338

ProjekP. Pinang

RM

6,354,954--

3006,355,254

320,564320,564

6,034,690

6,692,523

--

6,692,523

1,333336,236337,569

6,354,954

PembangunanSumberManusia

RM

450,0161,000,000

17,740-

1,467,756

461,722-

461,7221,006,034

234,9621,000,000

--

1,234,962

784,946-

784,946450,016

PusatMaklumat &

Galakan

RM

186,720--

200186,920

900185,947186,847

73

373,127---

373,127

186,407186,407186,720

ProjekJ. Bahru

RM

10,943,999-

106,527200

11,050,726

859,281317,492

1,176,7739,873,953

11,045,868-

235,664-

11,281,532

124,602212,931337,533

10,943,999

Infrastruktur

RM

3,001,871-

58,267-

3,060,138

1,332,29117,042

1,329,3331,730,805

1,913,2621,000,000

124,180-

3,037,442

18,52817,04335,571

3,001,871

Projek ProjekSarawak Y2K

RM RM

9,440,712- 1,265,500

36,78171

9,477,564 1,265,500

82,164228,177 103,155310,343 103,155

9,167,223 1,162,345

9,992,367-

100,902-

10,093,269

440,240212,317652,557

9,440,7)2

Jumtah

RM

34,655,7882,265,500

325,516771

37,247,575

2,828,8481,253,1914,082,039

33,165,536

33,701,8612,800,000

609,101(12,629)

37,098,333

1,396,7971,045,7482,442,545

34,655,788

Nota-Nota Kepada Akaunt 999 Bag!fehun Berakhir31 Disembcr, 1999^Hl-t 'Si if !>••,•>!-- "

ILU;:o,-aii Tartu !ia:i

8. PEMBERIAN KERAJAAN PERSEKUTUAN

Peruntukan Perbelanjaan Mengurus Tahun 1999, sebanyak RM9,696,000 (1998: RM8,887,696) telah diluluskan danditerima daripada Kerajaan Persekutuan di dalam tahun tersebut.

9. YURAN LATIHAN/PERUNDINGAN

Ini adalah yuran yang diterima dari kursus-kursus dan latihan serta perundingan yang dijalankan oleh Perbadanansepanjang tahun.

10. PERCUKAIAN

Perbadanan Produktiviti Negara adalah dikecualikon dari cukai pendapolon sehingga tahun taksiran 2001. Pengecualian(ukai ini tidak meliputi pendapatan dividen dan cukai pembangunan. Tiada peruntukan dibuat di dalam akaun pada tahunin! kerana Perbadonan tiada mempunyai dividen bercukai.

11. KOMITMEN MODAL

1999 1998RM RM

Diluluskan dan telah dikontrakkan 2,265,500 2,800,000

12. ANGKA BANDINGAN

Angka-angka bandingan yang iertenlu, di mana sesuai telah disusunkan mengikuti format tahun ini.

www.npc.org.my 73

K: Statement by the Chairman and aS"3:i Tainii-aw '

Lit! Member of the Board of Directors

'We, Ion Sri Dato' Azman Hashim, being the Chairman, and Esmail Adam, being a member of the Board of Directors of the NationalProductivity Corporation, do hereby state that, in the opinion of the Board of Directors, the accounts set out on page 76 to 84 areproperly drawn up so as to give a true and fair view of the state of affairs of the National Productivity Corporation as at 31 December,1999 and the result of its operations and the changes in its financial position for the year ended on that date."

On behalf of the Board On behalf of the Board

M SRI DATO' AZMAN HASHIM ISMAIL ADAMChairman Director-GeneralNational Productivity Corporation National Productivity Corporation

Date: 23rd Mac 2000 Date: 22nd Mac 2000Kuala Lumpur Petaling Jaya

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L

1=I,

Declaration by the Officer PrimarilyResponsible for the Financial Management

I, Rokiah binti Md. Nor, being the officer primarily responsible for the financial management of the National Productivity Corporation,do solemnly and sincerely declare that the accounts set out on page 76 to 84 are the best of my knowledge and belief, correct andI make this solemn declaration conscientiously believing the same to be true and by virtue of the provisions of the StatutoryDeclaration Action, 1960.

Subscribed and solemnly declaredby the above namedatPETALINGJAYAthis 15th Mac, 2000

Dihadapan sava^Tj A V

www.npc.org.my 75

Balance SheetAt 31st December, 1999

Notes

CURRENT ASSETSCash and bank balancesFixed depositsDown Payment and prepaymentLoans and advance lo staffOther debtorsTrade debtors

TOTAL CURRENT ASSETS

1999RM

1,782,06224,773,758

143,164],345,343

64,329748,851

28,857,507

1998RM

713,55329,603,623

240,3511,457,818

172,634470,509

32,658,488

LESS: CURRENT LIABILITIESTrade creditorsOther creditors and deposits

TOTAL CURRENT LIABILITIES

70,7461,009,226

1,079,972

5,5801,324,690

1,330,270

NET CURRENT ASSETSFIXED ASSETS

FINANCED BY:

ACCUMULATED FUNDManagement FundDevelopment FundVehicle Loan FundComputer Loan Fund

27,777,53526,040,17353,817,708

19,052,17233,165,536

1,300,000300,000

53,817,708

31,328,21825,983,02857,311,246

21,055,45834,655,788

1,300,000300,000

57,311,246

Notes on pages 79- 84 form parts of these accounts

www.npc.org.my 76

Statement of Income and ExpenditureFor The Year Ended 31st December, 1999

Notes

INCOMEGrants from Federal GovernmentTraining/consultancy FeesInterest from vehicle/computer loansInterest from fixed depositsInterest from banksRentalsMiscellaneous incomeProfit (Loss) From fixed assets written-off

EXPENDITURESalaries and wagesFixed allowanceSupplementary personnel costOvertime allowanceOther monetary benefitsTravelling and living costTransportation of goodsCommunicationUtilitiesRentalsPrinting ServicesSupplies and materialsRepair and maintenanceProfessional, hospitality and other servicesAuditor's feesMembership feesBad debts written-offProvisions for doubtful debtsDepreciation of fixed assetsAssessment and quit rent

1999RM

9,696,0001,855,370

55,947944,98179,162

253,933204,292

38,15913,127,844

5,786,0821,099,733

973,702146,073518,772794,92621,740

285,969402,566444,341413,625802,044601,654

1,395,92312,400

696,618

(2,400)544.307193,055

15,131,130

1998RM

8,887,6961,290,548

55,8551,979,535

87,69586,937

236,7671132,511)

12,492,522

5,722,7271,028,211

971,071138,945484,778594,31620,182

292,990456,368459,835545,941619,942592,806

1,016,27013,780

572,85219,10916,665

547,45120,799

14,135,038

DEFICIT/SURPLUS FOR THE YEAR (2,003,286) (1642,516)

Notes on pages 79- 84 form parts of these accounts

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Cosh Flow StatementFor the year ended 31st December, 1999

1999RM

1998RM

CASH FLOW FROM OPERATING ACTIVITIES

Cash received from Federal Government

Revenue received

Cash payments to staff and suppliers

NET CASH FROM OPERATING ACTIVITIES

CASH FLOW FROM INVESTMENT ACTIVITIESPurchase of fixed assets

Interest received

NET CASH FROM INVESTMENT ACTIVITIES

CASH AND CASH EQUIVALENT BALANCE ATAT THE BEGINNING OF THE YEAR

CASH AND CASH EQUIVALENT BALANCE ATTHE END OF THE YEAR

11,961,500

4,932,819

(19,417,409

(2,523,090)

(2,554,388)

1,316,122

(1,238,266)

11,687,696

3,643,260

(16,430,499)

(1,099,543)

(1,496,447)

2,592,586

1,096,139

30,317,176

26,555,820

30,320,580

30,317,176

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Notes to the AccountsFor the year ended 31st December; 1999

1. INCORPORATION ACTThe National Productivity Corporation (formerly) known as the National Productivity (Centre) was incorporated under theNational Productivity Council Act (Incorporated) No. 19 in 1966 (1975 amendment "A 305 Act 1975" and 1991 amendment"A 801 Act 1991"). It is known as the National Productivity Corporation from 1st December 1991 and is placed under theMinistry of International Trade and Industry.

2. SIGNIFICANT ACCOUNTING POLICIES(a) Accounting Basis

The accounts of the Corporation have been prepared in accordance with the historic cost convention and comply withapproved accounting standards.

(b) Fixed Assets and DepreciationFreehold land is not amortisedFixed assets are stated at cost after deducting accumulated depreciation. Depreciation is computed using the straight-line method to write down cost, based on estimated value of each asset. The annual depreciation rates are as follows:

Building 2%Furniture and fixtures 10%Equipment and machinery 20%Vehicles 20%Modification 10%

(c) Foreign Currency ExchangeAssets and liabilities in foreign currency at the date of the balance sheets are converted into Ringgit Malaysia at theexchange rate as at 31st December 1999. Transactions in foreign currency during the year are converted into RinggitMalaysia at the prevailing exchange rate on the transaction dates. Differences due to the transactions are taken upin the profits and loss accounts.

(d) DebtorsKnown bad debts will be written off and specific provisions are made for doubtful debts.

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ITIL Notes to the AccountsFor the year ended 31st December, 1999

3. LOANS AND ADVANCES TO EMPLOYEES

Vehicle loanComputer loanOther advances

4. TRADE DEBTORS

DebtorsProvisions for doubtful debts

5. FIXED ASSETS

ManagementCostAs at 1st January, 1999AccumulationAdjustmentWritten-offAs at 31st December,! 999

Accumulated DepreciationAs at 1st January 1998Depreciation for the yearAdjustmentWritten-offAs at 31st December, 1999

Net Book ValueAs at 31st December, 1999

As at 31st December, 1998

Depreciation set forthe yeor ending 31st December 1998

Land andBuildings

RM17,290

---

17,290

8,190346

--

8,536

8,754

9,100

346

Furnitureand

Fixture

RM1,190,394

7,253-

(125)1,197,522

788,07584,624

-(125)

872,574

324,948

402,319

90,337

1999RM

1,163,296178,186

3,8611,345,343

1999RM

773,306(24,455)748,851

Equipmentand

Machinery

RM3,171,242

106,41733,000

(103,703)3,206,956

2,177,508422,99533,000

(103,703)2,529,800

677,156

993,734

429,985

Vehicles

RM414,22047,795

-(274,210)187,805

387,43736,342

-(274,210)149,569

38,236

26,783

26,783

1998RM

1,222,838234,458

5221,457,818

1998RM

497,364(26,855)470,509

Total

RM4,793,146

161,46533,000

(378,038)4,609,573

3,361,210544,30733,000

(378,038)3,560,479

1,049,094

1,431,936

547,451

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Notes to the AccountsFor the year ended 31st December, 1999

FIXED ASSETS (Con'td)

ManagementCostAs at 1st January 1999AccumulationAdjustmentWritten-offAs at 31st December 1999

Accumulated DepredationAs at 1st January 1999Depreciation for the yearAdjustmentWritten-offAs at 31st December 1999

Net Book ValueAs at 31st December,! 999

On 31st December, 1998

Depreciation set for the yearending 31st December 1998

Land and Furniture Equipment Vehicles TotalBuildings and and

Fixture Machinery

RM RM RM RM RM26,733,170 1,553,053 3,236,010

462,552 323,868 911,046(3,559) - (34,000)

-- (234,818)- (234,818)27,192,163 1,876,921 3,878,238

22,977,571 1,025,510 987,998

22,868,027 677,809 641,047

517,919 147,143 380,018

3,340 31,525,573- 1,697,466- (37,559)

3,340 32,950,662

3,687,564527,099

(71)

4,214,592

671,882179,529

-(234,818)-851,411

2,611,695546,563(33,200)

(234,818)2,890,240

3,340 6,974,481- 1,253,191

(33,271)

3,340 7,959,583

0 24,991,079

668 24,187,551

668 1,045,748

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The Head Office Building and the Eand allocated by the Federal Government are not taken into account as the management'sfixed asset as the government has not ascertained the value. Land transfer to the corporation by government for the HeadOffice building, Johore and Sarawak Office building are still pending for approval. Load allocated by the Pohang stategovernment ot the Kuantan District are not taken into account in the management's fixed assets because the value has notbeen ascertained by the Pahang state government.

6. ACCUMULATED MANAGEMENT FUND

Balance as at 1st JanuarySurplus/tdefirit) of income over expenses

Balance as at 31st December

1999RM

21,055,458(2,003,286)

19,052,172

1998RM

22,697,974(1,642,516)

21,055,458

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7. DEVELOPMENT FUND

Balance as at 1st January 1998Received from Fed. GovernmentInterest from Fixed DepositProfit/Loss from sale of Asset

Less:Professional & other servicesDepreciation

Balance as at 31st December 1999

1998Balance as at 1st January 1998Received from Fed. GovernmentInterest from Fixed DepositProfit & (Loss from Sale of Assets)

Less:Professional & other servicesDepreciation

Balance ns at 3ht December 1998

HotelInstitute

Development

RM

388,574-

14,279-

402,853

402,853

375,946

25,257(12,629)388,574

388,574

AdditionalHead Office

Building

RM

1,715,440---

1,715,440

77,21477,214

1,638,226

1,792,654---

1,792,654

77,21477,214

1,715,440

SpecialProjett

Of Industries

RM

4,164---

4,164

•-

4,164

4,164--•

4,164

--

4,164

Development& Research

Project

RM

2,169,338-

91,922-

2,261,260

112,4903,600

116,0902,145,170

1,276,988800,000123,098

2,200,086

27,1483,600

30,7482,169,338

PenangProject

Development

RM

6,354,954--

3006,355,254

320,564320,564

6,034,690

6,692,523-

-6,692,523

1,333336,236337,569

6,354,954

HumanResource

RM

450,0161,000,000

17,740-

1,467,756

461,722-

461,7221,006,034

234,9621,000,000

--

1,234,962

784,946-

784,946450,016

InformationCentreProject

RM

186,720--

200186,920

900185,947186,847

73

373,127

373,127

186,407186,407186,720

JoherBahruProject

RM

10,943,999-

106,527200

11,050,726

859,281317,492

1,176,7739,873,953

11,045,868-

235,664-

11,281,532

124,602212,931337,533

10,943,999

Infrastructure

RM

3,001,871-

58,267-

3,060,138

1,312,29117,042

1,329,3331,730,805

1,913,2621,000,000

124,180

3,037,442

18,52817,04335,571

3,001,871

Sarawak Y2KProject Project

RM RM

9,440,712- 1,265,500

36,78171

9,477,564 1,265,500

82,164228,177 103,155310,341 103,155

9,167,223 1,162,345

9,992,367

100,902-

10,093,269

440,240212,317652,557

9,440,712

Total

RM

34,655,7882,265,500

325,516771

37,247,575

2,828,8481,253,1914,082,039

33,165,536

33,701,8612,800,000

609,101(12,629)

37,098,333

1,396,7971,045,7482,442,545

34,655,788

231 Nofes to the Actount$f For tlie year ended 31$t December, 1999SciMtfSi S*trtf*' «

8. FEDERAL GOVERNMENT GRANTGovernment grant for operating expenditure for 1999, amounted to RM 9,696,000 (1998: RM8,887,696) has beenapproved and received from the Federal Government in the stated year.

9. TRAINING/CONSULTANCY FEESThe fees were received from courses, training and consultancy organised by the Corporation during the year.

10. TAXATIONThe National Productivity Corporation is exempted from income tax until the assessment year 2001. Dividend income anddevelopment taxes are excluded from the exemption. No provision is made in the accounts during the year because theCorporation has no taxable dividend.

11. CAPITAL COMMITMENT

1999 1998RM RM

Approved and contracted 2,265,500

12. COMPARATIVE FIGURESCertain comparative figures where applicable were presented based on current year's format.

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