taklimat tahun baru ketua pustakawan utm...

TAKLIMAT TAHUN BARU KETUA PUSTAKAWAN UTM

2013 Perpustakaan

Universiti Teknologi Malaysia

30 Januari 2013/17 Rabiulawal 1434

(Rabu) Bilik Seminar 3

SKOP PEMBENTANGAN

• Sepintas Lalu 2012

• Kecemerlangan 2012

• Pencapaian Balanced Scorecard

• Agenda 2013

• Model Perpustakaan UTM

• KAI Staf Bukan Akademik – Perpustakaan

• Pelan Tindakan Individu

• Harapan dan Penghargaan

PSZ SEPINTAS LALU 2012

• SIG – Special Interest Group on Performance Indicators for Libraries

• Penyerahan Bangunan Baru Perpustakaan Raja Zarith Sofiah

• K- Culture – Program di Johor Bahru dan Kuala Lumpur

• CSR (Corporate Social Responsibility) – Rumah Warga Emas, Anak Yatim serta Program Bengkel Pusat Sumber Bersama Bahagian Teknologi Pendidikan, Jabatan Pelajaran Johor

• Webometric Ranking - Top 46 World repositories

• GOP Perth, Australia

• Program 5S

PERPUSTAKAAN RAJA ZARITH SOFIAH

Hari Bersama Pelanggan 2012 Bicara Karya Menjejaki Kem Induk Everest

Program 5S

Dialog Wakil Mahasiswa Antarabangsa

Pertandingan Menulis Esei Bahasa Inggeris

Program Derma Darah Program Bicara Karya

KECEMERLANGAN 2012

Tahniah! - Kumpulan 5K PSZ ke Peringkat Kebangsaan

KECEMERLANGAN 2012

• Pelancaran Aplikasi Android MyLIP oleh Pro Canselor UTM – 18 Disember 2012

- Diusahakan oleh En. Mohd Razib Karno

• Pengekalan Pensijilan MS ISO 9001: 2008

KECEMERLANGAN UTM-IR DI ‘RANKING’ DUNIA

PRESTASI PINJAMAN BAHAN DAN PENGUNJUNG BAGI TAHUN 2005 - 2012

,0

200,000

400,000

600,000

800,000

1000,000

1200,000

1400,000

1600,000

2005 2006 2007 2008 2009 2010 2011 2012

PINJAMAN 357,068 398,724 296,042 337,660 389,608 314,878 250,647 259,206

PENGUNJUNG FIZIKAL 541,198 654,212 764,374 954,619 1,353,988 1,369,319 1,392,447 1,406,868

Jum

lah

Ke

selu

ruh

an

,,0

,200,000

,400,000

,600,000

,800,000

1,000,000

1,200,000

1,400,000

1,600,000

2011 2012

1,035,150 1,051,977

1,392,447 1,406,868

Jum

lah

Pe

ngu

nju

ng

Tahun

PENGUNJUNG MAYA PENGUNJUNG FIZIKAL

PERBANDINGAN ANTARA PENGUNJUNG MAYA DAN FIZIKAL DARI TAHUN 2011 HINGGA 2012

Kajian Customer Satisfaction Index

76.05

72.82

71

72

73

74

75

76

77

2011 2012

Tah

ap k

ep

uas

an p

en

ggu

na

Tahun

CSI

78.41 76.26

61.57

79.56

69.3

60.33

0

10

20

30

40

50

60

70

80

90

Pelajar Perdana Staf Akademik Pelajar Antarabangsa

Pe

ratu

s

Kategori Pengguna

Tahap Kepuasan Mengikut Kategori Pengguna

2011

2012

Kajian Customer Satisfaction Index

Pencapaian Rendah Dari CSI 2012

• The number of PCs in the library is sufficient

• The Wi-Fi service is fast and efficient

• The library collection is adequate

• The items requested via Interlibrary loan (ILL) were mostly obtainable

• Signage available is noticeable and adequate

• Any enquiry submitted is provided with a feedback

‘BALANCED SCORECARD’ PERPUSTAKAAN

BALANCED SCORECARD PERPUSTAKAAN DALAM BSC

UTM

Objektif Strategik Indeks Prestasi Utama Pencapaian

2011 Pencapaian

2012

Sistem penyampaian Yang Cemerlang

Indeks kepuasan pelanggan

78% 73%

Kemudahan lengkap (State of the art) Prasarana Digital

Peningkatan % pengisian perpustakaan digital

12% 11.7%

Persekitaran kerja kondusif (penyelidikan dan Sosial)

Peratus indeks kepuasan pekerja terhadap kampus kondusif

73% 85%

JUMLAH KAI PERPUSTAKAAN 2010 - 2012

PERKARA 2010 2011 2012 JUMLAH

JUMLAH KEY AMAL INDICATOR (KAI)

31 27 27 85

AGENDA 2013

Merakyatkan,

Memasyarakat

dan Pencinta

Ilmu

Budaya Kerja

Berinovatif

Pemetaan Baharu

Pengantarabangsaan

Pusat

Transformasi

Komuniti

Universiti

Dana

T-Novation

Kualiti IPT

Setara MyRA

Malaysian Grant

Research Network

(MyGrants)

Malaysia Research

University Network

(MRUN)

Audit Program

Pasca Siswazah

Ownership of

Learning

Blueprint

Kebolehpasaran

Graduan

Bank Harta

Intelek

Kolej Siswa

Tempat Kedua

Pembelajaran

Pendidikan Untuk

Semua

AGENDA 2013 KPT

AKADEMIA

BARU- STAF

BERPENGETAH

UAN TINGGI

RU STATUS

FOKUS POST

GRADUATE

PROGRAM

DIGITAL

CONTENT

K-KNOWLEDGE

CULTURE

PROGRAMMES

CSR

KOLEKSI ARKIB &

REKOD UTM

OPERASI

BANGUNAN

BARU

PERPUSTAKAAN

PENGUMPULAN

PROFILE

CANSELOR UTM

PENINGKATAN

KOLEKSI UTMRS

ROI PANGKALAN

DATA

LANGGANAN

PERPUSTAKAAN

KEBERKESANA

N

PERKHIDMATAN

OPTIMUM

PENGGUNAAN

RUANG

KEPUASAN

PELANGGAN

2013 Perpustakaan UTM

VISION

CS

I

COST

Acc

red

itati

on

&

Au

dit

ing

Research Support

Learn

ing

C

en

tre

Information Archives

LIBRARY

UTM LIBRARY PERFORMANCE MODEL

• FUNGSI PERPUSTAKAAN

• KOMPETENSI STAF

• OPERASI PERPUSTAKAAN

• PERANAN PUSTAKAWAN

• PERANAN PEMBANTU

PERPUSTAKAAN

• PERANAN LAIN-LAIN STAF

• SOKONGAN PENYELIDIKAN

• PENGAJARAN KEMAHIRAN

PERPUSTAKAAN

• PEMUPUKAN BUDAYA ILMU

MAKLUMAT ASAS PERPUSTAKAAN

PEMBANGUNAN SUMBER MANUSIA

154

12 26 0

20

40

60

80

100

120

140

160

180

PSZ JB Perpustakaan Fakulti PSZ KL

PECAHAN STAF IKUT LOKASI

PEMBANGUNAN SUMBER MANUSIA

Pecahan Staf Ikut Perjawatan

43

1 1 1 1 2

102

5 2 2 3 2 15

1 11

0

20

40

60

80

100

120

PEMBANGUNAN SUMBER MANUSIA LATIHAN

Bengkel Blog dan Statistik Online

Bengkel Penyediaan Statistik Secara Online

Taklimat 5S dan ISO

Pengenalan Asas KIK

Penggunaan Microsoft Power Point dan Excel Dalam KIK

Bengkel Kemahiran Pangkalan Data Staf PF

Kursus Amalan 5S

Kursus MS ISO 9001:2008

Bengkel 5S PSZ

Kursus WebMel UTM

Bengkel/Sesi Cetakan Label Bahan

Bengkel Transformasi Mengikut BS ISO 11620:2008

Installation & Training of Scanner For Digital Library Project

Hands On Training of Scanner For Digital Library Project

Latihan BLIS Kursus Adobe Pagemaker 7.0

Bengkel/Sesi Cetakan Label Bahan

Bengkel Literasi Maklumat Dalam Pendidikan Abad Ke 21

Latihan Penggunaan Sistem Pengurusan Dokumen (VITAL)

Latihan VITAL Modul 4 & 5

Latihan Enterprise Administrator & Customization

Latihan Enterprise End User

Latihan Enterprise End User

Demo JetP 2.0

Taklimat Pustakawan Semester 1, 2012/2012

Taklimat Pembantu Perpustakaan

Bengkel IR : Pentadbir Sistem

Refresher Course:Research Support Information

Program Ke Arah Celik Kewangan

INFRASTRUKTUR ICT KOMPUTER PENGGUNA DI PERPUSTAKAAN UTM (JB & KL)

SEHINGGA DISEMBER 2012

BIL LOKASI Perpustakaan

UTM - JB

Perpustakaan

UTM - KL

Bil komputer Bil komputer

Jumlah keseluruhan komputer

1 Makmal Pencarian Maklumat 40 31

2 Zon Internet 136 113

3 Zon Lestari 31 10

4 Zon Tugasan 28 0

5 Zon Multimedia 8 0

6 Zon Pangkalan Data 18 0

7 Karel Penyelidik 9 0

8 Bilik Rujukan Eksekutif 2 0

9 Bilik Seminar 1-3 & Bilik Tayangan

4 0

Jumlah 276 154 430

PERKAKASAN ICT PSZ SEHINGGA DISEMBER 2012

LOKASI PC STAF PC

PENGGUNA JUMLAH

SCK-OUT

SCK-IN PRINTER THERMAL PRINTER

BARCODE SCANNER

SCANNER INFO

KIOSK ELECTRONIC

BULLETIN CCTV

Perp. UTM

JB 135 276 411 3 2 46 12 57 11 2 1 22

Perp. UTM

KL 33 154 187 2 0 17 0 4 2 0 0 0

PF 8 0 8 0 0 5 0 8 7 0 0 0

JUM. 176 430 606 5 2 68 12 69 20 2 1 22

Nota: Statisitk kelengkapan ICT yang dibekalkan oleh PSZ sahaja

FUNGSI UTAMA PERPUSTAKAAN

FUNGSI UTAMA PERANAN AKTIVITI

MAKLUMAT DAN ARKIB UTM

Penyediaan koleksi cetak dan digital

•Pembangunan koleksi cetak dan digital yang meningkat. •Peruntukan bagi koleksi digital yang besar tiap tahun.

PUSAT PEMBELAJARAN

Ruang Fizikal dan Infrastruktur

Perpustakaan Induk Perpustakaan Raja Zarith Sofiah 10 Perpustakaan Fakulti 65 UTM Reading Stations 1 Perpustakaan Pusat Kecemerlangan Waktu operasi Perpustakaan yang panjang Kemudahan ruang belajar individu dan berkumpulan Makmal, Bilik Seminar dan Tayangan WIFI, PC dll.

FUNGSI UTAMA PERPUSTAKAAN

FUNGSI UTAMA PERANAN AKTIVITI

SOKONGAN PENYELIDIKAN

Perkhidmatan berfokus penyelidikan

Program Pendidikan dan bimbingan Kemahiran Pencarian Maklumat Perpustakaan, Pangkalan Data langganan Perpustakaan serta Perisian khusus (Endnotes, Turnitin, dll). Pengumpulan Data Penerbitan dan ‘Impact Factor’ serta pelaporan kepada pengurusan tinggi UTM.

AKREDITASI DAN AUDIT

Penyediaan maklumat dan Bukti

Penyediaan data, maklumat serta bukti bagi Audit Akreditasi program akademik di UTM. Penyediaan data bagi Audit diperingkat UTM ( Audit Autonomi, Audit Swaakreditasi, Audit RU).

KAI - STAF BUKAN AKADEMIK BAGI PERPUSTAKAAN

KOS

RUANG

EFISYEN

KEPUASAN PELANGGAN

KEY AMAL INDICATORS

KAI (KEY AMAL INDICATORS) 2013

KOS

• Sumber Manusia

• Infrastruktur/Utiliti

• Kewangan

• Return of Investment (ROI)

KAI (KEY AMAL INDICATORS) 2013

RUANG

• Optimum Penggunaan Ruang Pengguna

• Peningkatan Kunjungan Ke Perpustakaan

• Peningkatan Penggunaan Bahan Perpustakaan

KAI (KEY AMAL INDICATORS) 2013

EFISYEN

• Kecekapan Proses Perpustakaan = ‘World Class Standard’.

• Menepati Keperluan Pelanggan Dalam Jangkamasa Yang Ditetapkan.

• Optimum Sumber Sedia Ada.

• Kurang Aduan Pengguna.

KAI (KEY AMAL INDICATORS) 2013

KEPUASAN PELANGGAN

• Berkait Dengan Kualiti Perkhidmatan Perpustakaan Secara Keseluruhan (Service Quality)

• Maklumbalas, Aduan, Penghargaan Dan Cadangan

• Pengukuran CSI 2013 Yang

Lebih Baik Berbanding 2012.

KAI UTM 2008-2020

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

STAKEHOLDER

PERSPECTIVE

S01. Prime Source For Information In UTM Niche Areas And Research Fields

S1.1 Increase 5% usage of subscribed online databases from the previous year

2,232,400 (88.60%)

3,549,324 (159% )

3,154,138 (84 %)

4,421,373 (112.9% )

4,951,937 12%

5,694,727 @15%

6,8336,672 @ 20%

S1.3 Increase number of postgraduate theses collections (received in the current year )

N/A 1060 titles 1,822 titles 3,308 titles 4,585 titles 7,585 titles 15,085 titles

S1.4 Increase number titles for Gift Collections

N/A N/A 707 titles 3,313 titles 4,815 titles 7,815 titles 15,315 titles

S1.5 Collection development for museum and gallery N/A 64 artifacts 105 artifacts 125 artifacts 145 artifact

205 artifact

453 artifacts

S02. Excellent and Customer-Focused Service Delivery

S2.1 Customer Satisfaction Survey 73.60% 82.4% 78% 73% 80% 80% 80%

S2.2 Actions on CSI Feedback N/A N/A N/A 90% 90% 90% 90% INTERNAL PROCESS

PERSPECTIVE

P01. Provision Of High Visibility Collection For Flexible Learning

P1.2 E Performance of data backup to Library Tape System

N/A N/A N/A N/A 100% 100% 100%

P1.5 Process and catalog materials received in the current year (Purchasing, Exchange & Gift and Special Collection)

N/A 12,018 titles

(114%) 9,089 titles

(69%) 15,935 titles

(122.5%) 100% 100% 100%

P1.6 Processing of postgraduates theses

N/A 593 titles

(61%) 1,531 titles

(65%) 1,617titles (67.68%)

95% 100% 100%

P1.7 Digitization process of UTM Special Collections (Project Paper (PSM), Theses, and other UTM Special Collections)

N/A 2,607 5,482 7,128 8,700 12,000 20,000

P1.8 Increase record deposited in UTM-IR N/A 1911 records 9074 records 6822 records 6000 6000 6000

UTM LIBRARY: KAI 2009-2020

Note: PM (Performance measurement )

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

STAKEHOLDER

PERSPECTIVE

S01. Prime Source For Information In UTM Niche Areas And Research Fields

S1.1 C Increase 5% usage of subscribed online databases from the previous year

2,232,400 (88.60%)

3,549,324 (159% )

3,154,138 (84 %)

4,421,373 (112.9% )

4,951,937 12%

5,694,727 @15%

6,8336,672 @ 20%

S1.3 E Increase number of postgraduate theses collections (received in the current year )

N/A 1060 titles 1,822 titles 3,308 titles 4,585 titles 7,585 titles 15,085 titles

S1.4 E Increase number titles for Gift Collections

N/A N/A 707 titles 3,313 titles 4,815 titles 7,815 titles 15,315 titles

S1.5 E Collection development for museum and gallery N/A 64 artifacts 105 artifacts 125 artifacts 145 artifact

205 artifact

453 artifacts

S02. Excellent and Customer-Focused Service Delivery

S2.1 CS Customer Satisfaction Survey 73.60% 82.4% 78% 73% 80% 80% 80%

S2.2 CS Actions on CSI Feedback N/A N/A N/A 90% 90% 90% 90% INTERNAL PROCESS

PERSPECTIVE

P01. Provision Of High Visibility Collection For Flexible Learning

P1.2 E Performance of data backup to Library Tape System

N/A N/A N/A N/A 100% 100% 100%

P1.5 E Process and catalog materials received in the current year (Purchasing, Exchange & Gift and Special Collection)

N/A 12,018 titles

(114%) 9,089 titles

(69%) 15,935 titles

(122.5%) 100% 100% 100%

P1.6 E Processing of postgraduates theses

N/A 593 titles

(61%) 1,531 titles

(65%) 1,617titles (67.68%)

95% 100% 100%

P1.7 CS Digitization process of UTM Special Collections (Project Paper (PSM), Theses, and other UTM Special Collections)

N/A 2,607 5,482 7,128 8,700 12,000 20,000

P1.8 CS Increase record deposited in UTM-IR N/A 1911 records 9074 records 6822 records 6000 6000 6000

UTM LIBRARY: KAI 2009-2020

Note: PM (Performance measurement )

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

P02. Provision Of Customised Services And Appropriate Materials To Support Research

P2.1 E Availability of UTM Publication From WOS and SCOPUS

N/A na 65% 100% 80% 90% 95%

P2.2 E Develop lists of Top Journals in UTM Niche Areas N/A na na 70% 80% 85% 90%

P03. Enhance Effective Communication& Marketing Strategies

P3.1 CS Knowledge Culture N/A 14 programs 12 programs 10 programs

15 programs

22 programs

25 programs

P3.2 E Collections development and promotion for UTM Reading Stations

N/A 9,048 12,414 16,071 19,320 25,820 42,070

P3.3 SC Community Service Responsibility (CSR) N/A 3 programs 1 Program 4 programs 4 program 5 program 6 program

P3.4 CS Enhance and maintaining of Alumni portal N/A 100% 60% 70% 80% 90% 100%

P3.5 C Increase number of books loan out by users N/A 305,665/ 72%

191,798 @ 62.75%

276,892@91%

285126 @ 10%

372,894 @15%

393,472 @20%

P3.6 CS Study on user usage pattern in PSZ (user spending >10 hours) N/A 100% 100% 100% 100% 100% 100%

P3.7 CS Library Performance Measurement N/A N/A N/A N/A 95% 100% 100%

P04. Effective Decision Making Process and Empowerment

P4.1 CS Compliance to ISO Quality Objectives N/A 80% 92.5% 95.0% 95.0% 95.0% 95.0%

UTM LIBRARY: KAI 2009-2020

Note: PM (Performance measurement )

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

LEARNING &

GROWTH

PERSPECTIVE

L1. Attract and retain key competent & productive staff

L1.1 E Inhouse training programmes

N/A 100% 17/ 170% 31

programs / 155%

30 programs

30 programs

30 programs

L2. Conducive working environment and well equipped facilities

L2.1 CS % Increase of library digital content (12%)

11,991,003 (11.33%)

2,243,447 (12.7%)

2 ,498,180 % (11.4%)

2,862,959 (11.7%)

3,206,520 (12%)

3,976,100 (12%)

6,361,750 (12%)

L2.2 CS % of campus community satisfaction on condusive campus 71% 69% 73% 85% 85% 85% 90%

FINANCIAL

PERSPECTIVE

F1: Prudent Financial Management

R1.1 E Budget Variance - 3%

3.48% -19% 3% 0.4% 3% 3% 3%

UTM LIBRARY: KAI 2009-2020

Note: PM (Performance measurement )

FOKUS KAI PSZ 2013

KAI

PERFORMANCE

INDICATOR

DESCRIPTION

TARGET

COST Cost per Database Session

To assess the contractual costs of a database related to the number of sessions.

Cost per database less than RM1.00 per session (2012 – RM1.60)

EFFICIENCY Median time of document processing

To assess whether the different forms of processing procedures are effective as to speed

Less than 40 days processing times per purchased item. (2012 – 72 days)

SPACE Public seating occupancy rate

To assess the overall use rate of public seats provided for reading and working in the library, by estimating the proportion of the public seating in use at any given time.

90% use rate during peak times. (2012 – 67%)

CUSTOMER SATISFACTION

User satisfaction

To assess the degree to which users are satisfied with the library services as a whole or with different services of the library.

80 % user satisfaction rate. (2012 – 73%)

KFA - COST

PENGUKURAN PENCAPAIAN

KAI SASARAN PUSTAKAWAN PEMBANTU

PERPUSTAKAAN PAP

Kos Langganan Pangkalan Data

PSZ

Peningkatan pengunaan

60 pangkalan

data langganan

PSZ.

Kurang dari RM1.00 bagi

1 sesi penggunaan

72 sesi kelas/promosi/

roadshow/hands on dll

Semakan peralatan dan

keperluan sekurang-

kurangnya 2 jam dari tiap sesi

bermula.

Mem-bantu kerja

persiapan sekurang-

kurang nya 2 jam sebelum

sesi bermula.

KAI staf Akademik di semua peringkat

Contoh : Cost Per Database Session

KFA - SPACE

Public Seating Occupancy Rate

PENGUKURAN PENCAPAIAN

KAI SASARAN PUSTAKAWAN PEMBANTU

PERPUSTAKAAN KANAN

PEMBANTU PERPUSTAKAAN

Penggunaan Ruang

Kadar kapasiti penggunaan ruang Perpustakaan oleh pengguna

80% ruang digunakan

Semakan laporan prestasi penggunaan ruang 1 bulan sekali

Memantau dan menyelaras proses semakan kapasiti tempat duduk 1 bulan sekali

Semakan dan pengiraan kapasiti tempat duduk mengikut jadual 2 kali sebulan

PELAN TINDAKAN INDIVIDU

PERA

NA

N IN

DIV

IDU

MEMAHAMI DAN MENGHAYATI PELAN GLOBAL UTM DAN MENERAPKAN DALAM PROSES KERJA DI PERPUSTAKAAN

SUMBANGAN SECARA PROAKTIF KEPADA PERPUSTAKAAN DAN UTM

KERJA BERPASUKAN

DNA PERPUSTAKAAN - TINGKATKAN TAHAP INTEGRITI KECEKAPAN (LEAN, EFFICIENT AND EFFECTIVE) DAN PENGUKUHAN INTEGRITI

TINGKATKAN KEMAHIRAN

MINDA JANGKAPANJANG

KAI SEBAGAI PANDUAN BUKAN MATLAMAT

KEPUASAN PELANGGAN

(CUSTOMER SATISFACTION)

vs

KEGEMBIRAAN PELANGGAN

(CUSTOMER DELIGHT)

HARAPAN

Petikan dari Buku Menyuburkan Kembali Jiwa

Akademia, Zaini Ujang, 2013, ms. 150.

Kejayaan ditentukan oleh tiga faktor utama iaitu keupayaan, usaha dan sikap. Keupayaan dipengaruhi oleh latar belakang keluarga dan pengalaman hidup atau bakat semulajadi; usaha pula boleh dipelajari sama ada menerusi sistem pengajian, pengalaman atau latihan. Sementara sikap adalah penentu terpenting kerana sifatnya yang boleh menjadi positif atau negatif.

“

“

It is not your customer’s job to remember you; it is your obligation and responsibility to make sure they don’t have the chance to forget you.”

Patricia Fripp, expert in sales presentation skills and training

“If you do build a great experience . customers tell each other about that. Word of mouth is very powerful.”

Jeff Bezos, founder, president, chief executive officer & chairman of the board of Amazon.com

PENGHARGAAN

THANK YOU

VISION

CS

I

COST

Acc

red

itati

on

&

Au

dit

ing

Research Support

Learn

ing

C

en

tre

Information Archives

LIBRARY

UTM LIBRARY PERFORMANCE MODEL

TERIMA KASIH

Sama-sama kita berdoa semoga di tahun baru ini kita akan mencapai lebih banyak lagi kejayaan-berkat bekerja sebagai satu pasukan yang profesional, penyayang, efektif serta efisien. Saya juga ingin merakamkan ucapan setinggi-tinggi penghargaan kepada setiap warga Perpustakaan di atas komitmen padu serta sumbangan yang telah diberikan, tidak kira sama ada ianya kecil atau besar, bagi memastikan semua program dan aktiviti dilaksanakan dengan sempurna dan jayanya serta mencapai objektif yang diidamkan.