pengurusan metrik

Pengurusan MetrikDimana prestasi diutamakan

Satu halatuju keprestasi yang cemerlang

Arriffin Mansor

Kaedah ukuran prestasi

ABM Consult012-2786282arriffin@gmail.comwww.abmconsult.cjb.net

Towards peak performance 34 BENGKEL PRESTASI

1 – Prinsip Keusahawanan

2 – Asas Perniagaan

3 – Analisis Koperat

4 – Pemetaan Strategi

Towards peak performance 4

Kepimpinan dimertabadkan apabila matlamat dijelaskan

prestasi diukurKecekapan ditingkatkanStrategi diintegrasikan

Prinsip Keusahawanan

Asas Perdagangan

Analisis Korporat

Pemetaan Strategi

Matlamat Utama Perniagaan

Pulangan terhadapEkuiti

Pul terhdp jualan

Untung Jualan

Pusingan Aset

Jualan Aset

Gandaan ekuiti

Aset Ekuiti

Pulangan terhadapJualan

Untung

Jualan

Harga Kuantiti

Kos

Tetap Berubah

Jualan

Kuantiti Harga

Murah Mahal

Pusingan Aset

Jualan

Kuantiti

Pusingan

Harga

Mahal Murah

Aset

Tetap

Beli Pinjaman Beli Tunai

Semasa

Tunai diBank Penghutang

Pemuitang

Stok

Aset Semasa

Penghutang

Bukan Niaga Niaga

Runcit Borong

Stok

Bahan Mentah Barang Siap

Produk A Produk B Produk C

Tunai - bank

Berapa hari jualan aset semasa yang disimpan

Gandaan Ekuiti

Aset

Sewa atau pajak

Beli Pinjaman Beli Tunai

Ekuiti

Modal Sendiri

Modal Pinjaman

Modal Pinjaman

Debentur Saham Utama

Pinjaman Bank

overdraf leasing Factoring Letter of Credit

Towards peak performance 11

ProcessInput Output

Outcome

Performance Problem1. Establish the Need2. Set success Criteria

Learning Programme3. Candidates

A. Training CommunityPurpose - Checking

A

Performance

7. Changes in Practice

8. Estimate Value

C. Operational CommunityPurpose - Challenging

C

4. Changes in Knowledge and Skills5. Changes in Behaviour6. Changes in Support Environment

B. Operational CommunityPurpose - Steering

B

Mapping Purpose to the Systems ModelINPUT OUTPUT ANALYSIS

12

Advertising Sales/advertising

KPI2

After

Before

Before After Sales

Sale per ringgit Advertising

12

Prinsip Keusahawan

LEVERAGEKEPIMPINANKEJURUJUALNPRODUKRISIKOPULANGANG

Prinsip Keusahawan

ASAS PERNIAGAAN

ALIRAN TUNAI

PENYATA KEWANGAN

PULANGAN TERHADAP EKUITI EKUITI DAN PINJAMAN MODAL TETAPMODAL KERJATITIK PULANG KOS

Towards peak performance16

Return on Assets (ROA)

Sales100.00$

Gross Margin20.00$

Net Profit Subtracted by2.00$

Subtracted by 80.00$ Net Profit Margin 18.00$

0.02 Divided by COGSTotal Expenses

100.00$ Return On Assets Inventory

Sales 130.05 Times

Sales100.00$ Added to

Current Assets2.5 Divided by 30 13.00$

Asset Turnover 40.00$ Accounts ReceivableAdded to

Total Assets 10 Added to4

Fixed AssetsOther Current Assets

Identifying Critical performance gaps

MENCARI JURANG PRESTASI

Towards peak performance 17

ProcessInput Output

Outcome

Performance Problem1. Establish the Need2. Set success Criteria

Learning Programme3. Candidates

A. Training CommunityPurpose - Checking

A

Performance

7. Changes in Practice

8. Estimate Value

C. Operational CommunityPurpose - Challenging

C

4. Changes in Knowledge and Skills5. Changes in Behaviour6. Changes in Support Environment

B. Operational CommunityPurpose - Steering

B

Mapping Purpose to the Systems ModelINPUT OUTPUT ANALYSIS

Towards peak performance

TNA (Step 4): New Skills, knowledge and Attitudes

Existing•Skills•Knowledge•Attitudes

Required• Skills• Knowledge• Attitudes

In order for our employees to perform differently, what kind of new Skills, Knowledge and Attitudes they need to have?

18

Towards peak performance 19

Inte

rnal

Pro

cess

Stak

ehol

der

Lear

ning

& G

row

th

Reduce Re-Activities thru ABC/M

Establish Web Based Self Services

Knowledge Management

Human Capital

Improved Returns on Investments

More rapid and accessible services

Leadership Development

Inve

stm

ents

Strategy Map: Capture a Cause Effect Relationship from the Bottom Up

IT InfrastructureFacilities and Fixed Assets

Economic Model Process

Expand Global Facility Reach

Matlamat

Punca Utama Prestasi

Petunjuk Utama Prestasi

Prestasi Bandingan dan Sasaran

PENGURUSAN BERMETRIK

21

• Matlamat• KPI• Pemetaan• Cause effect

metrik

• templates• Model• Lebih Strategik

komputer • yahoogroups• blogs

Selepas kursus

PENDEKATAN BENGKEL KAMI

Kompetensi yang dihajatkan

Berfikir lebih Strategik

Kuantitatif Prestasi berterusan

Piawai & bandingan

23

Power point• SYARAHAN

Excel Templates• Model• Simulation

Kes Analis• Persembahan

Kumpulan• Pembelajaran

KUMPULAN MATLAMAT

METODOLGI PENGAJARAN

24

• Ciri keusahawanan• Profil Usahawan• Strategi UsahawanPrinsip

Keusahawanan

• 7 langkah merancang perniagaanAsas Perniagaan

25

• Jurang prestasi• Kelebihan jika ada• Peluang• Ancaman

Analisis Korporat

• BSC perspectives

Pemetaan Strategi

Performance Managementobjective

Key Result Utama

KPITargets / Benchmarking

Evaluation

Towards peak performance 27

Vision and Strategy

Financial L and GCustomer Process

Objectives

Measures

Targets

Initiatives

Strategy-Translation Process

Towards peak performance 28

Kursus Keusahawan & Perniagaan

Prinsip Keusahawanan

Asas Perdagangan

Analisis korporatPemetaan Strategi