pengurusan metrik
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Diperlukan oleh semua penyelia dan pengurusTRANSCRIPT
Pengurusan MetrikDimana prestasi diutamakan
Satu halatuju keprestasi yang cemerlang
Arriffin Mansor
Kaedah ukuran prestasi
Towards peak performance 34 BENGKEL PRESTASI
1 – Prinsip Keusahawanan
2 – Asas Perniagaan
3 – Analisis Koperat
4 – Pemetaan Strategi
Towards peak performance 4
Kepimpinan dimertabadkan apabila matlamat dijelaskan
prestasi diukurKecekapan ditingkatkanStrategi diintegrasikan
Prinsip Keusahawanan
Asas Perdagangan
Analisis Korporat
Pemetaan Strategi
Matlamat Utama Perniagaan
Pulangan terhadapEkuiti
Pul terhdp jualan
Untung Jualan
Pusingan Aset
Jualan Aset
Gandaan ekuiti
Aset Ekuiti
Pulangan terhadapJualan
Untung
Jualan
Harga Kuantiti
Kos
Tetap Berubah
Jualan
Kuantiti Harga
Murah Mahal
Pusingan Aset
Jualan
Kuantiti
Pusingan
Harga
Mahal Murah
Aset
Tetap
Beli Pinjaman Beli Tunai
Semasa
Tunai diBank Penghutang
Pemuitang
Stok
Aset Semasa
Penghutang
Bukan Niaga Niaga
Runcit Borong
Stok
Bahan Mentah Barang Siap
Produk A Produk B Produk C
Tunai - bank
Berapa hari jualan aset semasa yang disimpan
Gandaan Ekuiti
Aset
Sewa atau pajak
Beli Pinjaman Beli Tunai
Ekuiti
Modal Sendiri
Modal Pinjaman
Modal Pinjaman
Debentur Saham Utama
Pinjaman Bank
overdraf leasing Factoring Letter of Credit
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ProcessInput Output
Outcome
Performance Problem1. Establish the Need2. Set success Criteria
Learning Programme3. Candidates
A. Training CommunityPurpose - Checking
A
Performance
7. Changes in Practice
8. Estimate Value
C. Operational CommunityPurpose - Challenging
C
4. Changes in Knowledge and Skills5. Changes in Behaviour6. Changes in Support Environment
B. Operational CommunityPurpose - Steering
B
Mapping Purpose to the Systems ModelINPUT OUTPUT ANALYSIS
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Advertising Sales/advertising
KPI2
After
Before
Before After Sales
Sale per ringgit Advertising
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Prinsip Keusahawan
LEVERAGEKEPIMPINANKEJURUJUALNPRODUKRISIKOPULANGANG
Prinsip Keusahawan
ASAS PERNIAGAAN
ALIRAN TUNAI
PENYATA KEWANGAN
PULANGAN TERHADAP EKUITI EKUITI DAN PINJAMAN MODAL TETAPMODAL KERJATITIK PULANG KOS
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Return on Assets (ROA)
Sales100.00$
Gross Margin20.00$
Net Profit Subtracted by2.00$
Subtracted by 80.00$ Net Profit Margin 18.00$
0.02 Divided by COGSTotal Expenses
100.00$ Return On Assets Inventory
Sales 130.05 Times
Sales100.00$ Added to
Current Assets2.5 Divided by 30 13.00$
Asset Turnover 40.00$ Accounts ReceivableAdded to
Total Assets 10 Added to4
Fixed AssetsOther Current Assets
Identifying Critical performance gaps
MENCARI JURANG PRESTASI
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ProcessInput Output
Outcome
Performance Problem1. Establish the Need2. Set success Criteria
Learning Programme3. Candidates
A. Training CommunityPurpose - Checking
A
Performance
7. Changes in Practice
8. Estimate Value
C. Operational CommunityPurpose - Challenging
C
4. Changes in Knowledge and Skills5. Changes in Behaviour6. Changes in Support Environment
B. Operational CommunityPurpose - Steering
B
Mapping Purpose to the Systems ModelINPUT OUTPUT ANALYSIS
Towards peak performance
TNA (Step 4): New Skills, knowledge and Attitudes
Existing•Skills•Knowledge•Attitudes
Required• Skills• Knowledge• Attitudes
In order for our employees to perform differently, what kind of new Skills, Knowledge and Attitudes they need to have?
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Inte
rnal
Pro
cess
Stak
ehol
der
Lear
ning
& G
row
th
Reduce Re-Activities thru ABC/M
Establish Web Based Self Services
Knowledge Management
Human Capital
Improved Returns on Investments
More rapid and accessible services
Leadership Development
Inve
stm
ents
Strategy Map: Capture a Cause Effect Relationship from the Bottom Up
IT InfrastructureFacilities and Fixed Assets
Economic Model Process
Expand Global Facility Reach
Matlamat
Punca Utama Prestasi
Petunjuk Utama Prestasi
Prestasi Bandingan dan Sasaran
PENGURUSAN BERMETRIK
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• Matlamat• KPI• Pemetaan• Cause effect
metrik
• templates• Model• Lebih Strategik
komputer • yahoogroups• blogs
Selepas kursus
PENDEKATAN BENGKEL KAMI
Kompetensi yang dihajatkan
Berfikir lebih Strategik
Kuantitatif Prestasi berterusan
Piawai & bandingan
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Power point• SYARAHAN
Excel Templates• Model• Simulation
Kes Analis• Persembahan
Kumpulan• Pembelajaran
KUMPULAN MATLAMAT
METODOLGI PENGAJARAN
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• Ciri keusahawanan• Profil Usahawan• Strategi UsahawanPrinsip
Keusahawanan
• 7 langkah merancang perniagaanAsas Perniagaan
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• Jurang prestasi• Kelebihan jika ada• Peluang• Ancaman
Analisis Korporat
• BSC perspectives
Pemetaan Strategi
Performance Managementobjective
Key Result Utama
KPITargets / Benchmarking
Evaluation
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Vision and Strategy
Financial L and GCustomer Process
Objectives
Measures
Targets
Initiatives
Strategy-Translation Process
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Kursus Keusahawan & Perniagaan
Prinsip Keusahawanan
Asas Perdagangan
Analisis korporatPemetaan Strategi