metrik keusahawanan

Metrik Keusahawanan

Peningkatan prestasi dan perlaksanaan strategi

© Arriffin Mansor 012-2786282

Apa kelebihan metrik?

• Ukuran prestasi disemua peringkat• Cantuman dan hubungan diantara satu metrik

dengan yang lain.• Ukuran prestasi untuk ganjaran• Membolehkan benchmarkings dan

perbandingan• Kaizen atau continous improvement atau

penambah baikan berterusan

Pengurusan Metrik

• Matlamat yang Jelas• Punca Prestasi Utama• Pertanda Prestasi utama• Tandaaras prestasi

Langkah utama metrik

Matlamat Hasil Punca utama Petunjuk Prestasi Utama

SasaranIntegrated dan cascaded dgn

pemetaan strategi

Asas Keusahawanan

Competitive Advantage

Kreatif

Kecekapan

Keberkesanan

Kepuasan Pelanggan

Competitive Advantage

Best Practices

Benchmarking

Kreativiti dan Branding

Matlamat dikaskadkan

PTE

PTJutg

jualan

PTAUtgAset

GEAset

Ekuiti

8

Pulangan terhadap Ekuiti

• Untg• Jualan

PTJ

• Jualan• Aset

PA/tahun• Aset• Ekuiti

Gandaan Hutang

Struktur Pengurusan Metrik

Pengurusan Manusia

Proses Dalaman

Hubungan Pelanggan

Matlamat Kewangan

Latihan berasaskan Spreadsheet

FAEDAH FAEDAH• CEKAP - KERANA

TEMPLATES DAN MODEL TERSEDIA

• BERKESAN - KERANA APLIKASI SEGERA

• LATIHAN YANG SAMA SEPERTI KERJA

• FIKIRAN STRATEGIK• LATIHAN MENYELURUH

JENTERA PERTUMBUHAN

PROJECTIONS

• CASH FLOW PROJECTIONS

SENSITIVITY ANALYSIS

• SIMULATIONS

SCENARIO

Latihan dengan bantuan komputer

• Excel based• Templates and models• Menitik beratkan strategi• Meningkat prestasi• Lebih cekap dan berkesan

Module dan templates

1. Corporate2. Pemasaran3. Operasi4. Kaki Tangan5. Kewangan

• Analisis kos, volum dan untung

• Modal kerja• Modal tetap• Ekuiti dan pinjaman• PTE dan carta• Aliran Tunai• Penyata Kewangan

Faedah dimanfaatkan

• Prestasi dapat dinilai dan ditingkatkan• Strategi dapat diterjemahkan• Proses pembelajaran • Penilaian dan keputusan yang objektif sebagai

ukuran pengurusan modal insan.

Kekuatan dan kelemahan

• Outstanding performance strength.

• Critical performance gaps

Program latihan

• Metrik Perniagaan• Laksanakan Strategi• Rancangan perniagaan bermetrik– Rancangan pemasaran– Rancangan operasi– Rancangan manusia– Rancangan kewangan

Pengurusan bermetrik

Matlamat

Punca prestasi utama

Petunjuk prestasi utama

Sasaran prestasi

METODOLOGI LATIHAN

Metodologi latihan

• Power point presentations• Excel based exercises• Case Analysis• Group Dynamics• Model building• Q&A interactions

Sasaran Kompetensi • Pada penghujung sesi,

pelatih akan diuja secara kumpulan untuk membangunkan model perniagaan yang sihat. Contoh model perniagaan ialah rancangan pemasaran, racangan operasi, rancangan modal insan dan rancangan kewangan.

SOKONGAN WEBSebagai pembelajaran

lanjutan, kami menyediakan bahan rujukan.

Kami akan menyediakan bahan rujukan yang termasuk templates dan model yang dimuatnaik kelamanweb.

Hasil Latihan Keusahawanan ala metrik

Model Perniagaan

Ulangi corak kejayaan

Boleh diperturunkan “cascading”

Ukuran prestasi, dorongan dan pampasan

Belajar melalui aplikasi

ilmu

kemahiran

Piawai professional

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Business objectives

Key ResultAreas

Critical SuccessFactors

PerformanceIndicators

Performancestandards

Strategicinitiatives

PerformanceActuals

Change

PERFORMANCE IMPROVEMENT

ClarifyObjectivesOutcomesScopeTimeframes

Collect documentsCommunicateGather input

ROA, ROC, IRR

ROI,

EVA

8 steps in Training Need AnalysisCritical Performane

Gaps

New corporatie directions

Learning & Growth

Crtical Job Holders

Competency Gaps

Benchmarking

Best Practices

Training Needs

© Arriffin 012-2786282

Rancangan Perniagaan

Strategi Kewangan•This is an example text. •This is an example text.

Strategi Operasi•This is an example text. •This is an example text.

Strategi Pemasaran•This is an example text. •This is an example text.

Titik Pulang Kos•This is an example text. •This is an example text.

Modal Kerja•This is an example text. •This is an example text.

Modal Tetap•This is an example text. •This is an example text.

Modal Ekuiti•This is an example text. •This is an example text.

Stok•This is an example text. •This is an example text.

Aliran Tunai•This is an example text. •This is an example text.

KEY Result AreasPunca Hasil Utama

Ketua Eksekutif/ Usahawan.

Pemasaran

Operasi / Pengeluaran.

Akauntan dan Perjawatan

PembelianThis is an example text.

Stok.

Pengankutan

Research dan development

Pengangkutan & Pembahagian

Metrik Pengurusan

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FINANCIAL KPIsINPUT PROCESS OUTPUT OUTCOME

Material variances

Labour

Overhead Efficiency ratios

No produced

Average cost per transaction

Research dev expense

Productivity ratios

Value produced

ROI

Inventory turnover

Average lead time

RETURN ON EQUITY

Waste Reduction

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MARKETINGINPUT PROCESS OUTPUT OUTCOME

Material Response rate No of customers

Labour Marketing costs % Sales volume

Overhead Efficiency ratios Customers Profitability

Research dev expense

Productivity ratios

Product profitability

ROA marketing

Average cost per transaction

Customer acquisition Return on Sales

Inventory turnover

Average lead time Customer retention

Price rel to comp Waste Reduction Revenue growth

Delivery Channel

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HRM KPIsINPUT PROCESS OUTPUT OUTCOME

Incentives variances Turnover ratio

Hours Efficiency ratios

No produced

Profit per employee

Training Productivity ratios

Value produced

ROI

Salary Average lead time

Turnover Revenue per employee

Skill competency

Waste Reduction Employee productivity

Value added per employee

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INTERNAL PROCESSINPUT PROCESS OUTPUT OUTCOME

Material variances

Labour

Overhead Efficiency ratios

Quantity produced

Average cost per transaction

Research dev expense

Productivity ratios

Value produced

ROI

Inventory turnover

Average lead time

Waste Reduction

Vision and Strategy

Financial L and GCustomer Process

Objectives

Measures

Targets

Initiatives

Strategy-Translation Process

Fina

ncia

lCu

stom

er

Inte

rnal

Bus

ines

s

Proc

ess

O

rg.

Lear

ning

&

Gro

wth

Perspectives

Customers: Consumer & Business, Enterprise & Government, SME/Corp.Govt, OLOS, Global Players

Partners: (Reseller,Vendor,Govt Agency)

Innovation & Service Excellence Innovation & Service Excellence 4

Profitable Revenue GrowthProfitable Revenue Growth Effective Cost Management Effective Cost Management1 2

Create One Company MindsetCreate One Company Mindset5

Delight The Customers And Create Synergy With Partners Delight The Customers And Create Synergy With Partners 3

TO BECOME MALAYSIA’S LEADING INFORMATION AND COMMUNICATIONS SERVICES PROVIDER

IBP4. Accelerate Relevant Subsidiaries Rationalisation

F1. Increase Shareholder Value

CommercialExcellence

OperationalExcellence

HSBB/NGNImplementation

RelevantSubsidiaries Rationalisation

Create One CompanyMindset

Alignment to PIPV2.0Key Initiatives

C1. Innovative Products and High Valued Solutions

C3. Effective Supply Chain and Partner Relationship Management

C4. Good Corporate Citizen

IBP5. Effective risk and regulatory management

IBP1. Drive Commercial Excellence

IBP3. Successfully Implement HSBB

IBP2. Achieve Operational Excellence

OLG1. Develop Strategic Skills and Competencies

Cut AcrossAll PIP

F2. Higher TMProfitability

F4. Cost Efficiency

C2. Reliable Services

OLG2. Ensure Org.Effectiveness

IBP6. Optimise Manpower & Productivity

F3. HealthyCash Flow

Komponen Balanced Scorecard: Strategy Map

31

What is KPI in graphic?

Input KPI

KPI2

After

Before

Before After Output

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Framework Keusahawanan

Asas•risiko•Kreatif•Leverage•Produk

Strategi•Pemetaan•cascading

Prestasi•Ukuran•nilaian•ganjaran

Kelebihan metrik

• Keputusan dan rancangan

Berfikir dengan angka

• Pemetaan strategi

integrasi dan kemampuan bersaing

• Penilaian dan Peningkatan prestasi

Pengurusan yang saintifik dengan komunikasi yang tepat

Terima Kasih

Soalan Soalan