bengkel pengurusan perubahan enterprise … · 2016. 11. 2. · tema bengkel: peningkatan...
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TEMA BENGKEL:
PENINGKATAN PENYAMPAIAN PERKHIDMATAN & KOLABORATIF
BENGKEL PENGURUSAN PERUBAHANENTERPRISE ARCHITECTURE (EA) SEKTOR AWAM
SIRI 2
18,19 & 20 Julai 2016
9:00 pagi – 5:00 petang
BILIK LATIHAN TERATAI
ARAS 11, BAHAGIAN SUMBER
MANUSIA KPKT
Bilik Latihan Teratai, Aras 11, Bahagian Sumber Manusia, KPKT
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Meningkatkan Kefahaman Pelaksanaan
Enterprise Architecture Sektor Awam dan
Kepentingannya bagi Mentransformasikan
Perkhidmatan Kerajaan ke arah
Perkhidmatan Digital Bersepadu
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Meningkatkan keberkesanan
dan kecekapan pengurusan dan
kefungsian organisasi
Memantapkan amalan
Pengurusan Perubahan bagi melaksanakan
Enterprise Architecture Sektor Awam
Memantapkan kepimpinan dan
tadbir urus perancangan
serta koordinasi inisiatif digital
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MASA AKTIVITI PENYAMPAI
8.30 pagi Pendaftaran peserta bengkel
9.00 pagi Ucapan aluan
9.30 pagi Pembentangan oleh Pasukan Projek 1GovEA PMO/CMO
10.30 pagi Minum pagi
11.00 pagi Pembentangan kedua
“1GovEA sebagai pemboleh daya bagi mempercepatkan proses
transformasi penyampaian perkhidmatan sektor awam”
ATD
1.00 ptg Rehat dan makan tengah hari
2.00 ptg Perbincangan ATD
3.30 ptg Minum petang
4.00 ptg Pembentangan kumpulan Agensi
5.00 ptg Semakan & persediaan bengkel seterusnya ATD
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ENTERPRISE ARCHITECTURE IMPLEMENTATION IN THE MALAYSIAN PUBLIC SECTOR
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OBJECTIVE
BACKGROUND
ENTERPRISE ARCHITECTURE IMPLEMENTATION IN PUBLIC SECTOR (1GovEA)
ROLES OF AGENCY IN 1GovEA IMPLEMENTATION
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To brief on the Malaysian Public Sector Enterprise Architecture(1GoVEA) initiative and the roles of ministries and agencies forsuccessful implementation (2016 – 2020)
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Realizing Digital Government Transformation Through Enterprise Architecture
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Source: MDEC (2014)
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eGov 1.0
INFORMATIONUsing government website
to get information
STATIC
eGov 2.0
DIGITAL GOVERNMEN
T
eGov 3.0
TRANSACTIONUsing online services to do
transaction
FLUID
TRANSFORMATIONUsing online services to create opportunities via
public participation
DYNAMIC
1995 20072015 & 11th Malaysia Plan (2016-2020)
Developed Nation
Citizen-Centric
Digital government is government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.
Source: Digital Government Is a Journey Toward Digital Business (Gartner 2014)
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Digital Data Everywhere
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Digital refers to "all electronically tractable
forms and uses of information and
technology” . It includes technology within
the organisation and also outside of the
organisation's control such as:
• smart mobile devices (in the hands of
customers, citizens and employees),
• social media (such as facebook, twitter,
instagram)
• technology embedded in products (such as
cars, airplanes),
• the integration of IT and operational technologies
(such as telecom networks, factory networks and
energy grids), and
• the Internet of Things (physical objects
becoming electronically tractable)
Source: Gartner (2013)
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Encompasses everything from the core digitalisation of public services to the digital infrastructure, governance & processes, including both front- and back-office transformation needed to deliver services to Citizens, Businesses and Government.
Uses the optimal mix of technologies, electronic channels of communication and engagement to improve citizen satisfaction in service delivery, enhance economic competitiveness, forge new levels of engagement and trust, and increase productivity of public services
Source: Accenture (2014)
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10th MP 11th MP
Source : EPU(2015)
Citizen centric approach focusing on sustained &
inclusive economic growth, social development &
environmental protection
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Most of the services are based on request
There is little collaboration among government functions
Project basis approach consumes high amount of resources
Existence of duplication of efforts across multiple government agencies
MIN
ISTR
Y O
F H
UM
AN
R
ESO
UR
CE
MIN
ISTR
Y O
F I’
TNL
TRA
DE
&
IND
UST
RY
MIN
ISTR
Y O
F D
OM
ESTI
C T
RA
DE
MIN
STR
Y O
F TR
AN
SPO
RT
MIN
ISTR
Y O
F FI
NA
NC
E
Re
acti
ve
GOVERNMENT AGENCIES
CITIZEN
BUSINESS COMMUNITIES CITIZE
N
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MIN
ISTR
Y O
F U
RB
AN
WEL
LBEI
NG
, H
OU
SIN
G &
LO
CA
L G
OV
ERN
MEN
T
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Proactive services offered for G2G, G2B & G2C
Promotes close collaboration among government ministries and agencies.
Solutions are based on reusable approach to deliver citizen-centric services
Government functions are autonomous with no redundancy and clear responsibilities
Digital Government Transformation Services
MIN
ISTR
Y O
F H
UM
AN
R
ESO
UR
CE
MIN
ISTR
Y O
F I’
TNL
TRA
DE
&
IND
UST
RY
MIN
ISTR
Y O
F D
OM
ESTI
C T
RA
DE
MIN
STR
Y O
F TR
AN
SPO
RT
MIN
ISTR
Y O
F U
RB
AN
WEL
LBEI
NG
, H
OU
SIN
G &
LO
CA
L G
OV
ERN
MEN
T
MIN
ISTR
Y O
F FI
NA
NC
E
Pro
acti
ve
GOVERNMENT AGENCIES
CITIZEN BUSINESS
COMMUNITIES CITIZEN
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Key Elements :
Connected Government : eServices to Value of Services
Government to function as A Platform : Government-Wide Governance & Government-Wide Standards
Establishing Digital Principles : Digital by Default
Establishing EA as part of the Environmental Culture : Incorporate EA as part of Enterprise Life Cycle Management, evolving over time
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a method and an organizing principle that aligns functional business objectives and strategies with an ICT strategy and execution plan. It provides a guide to direct the evolution and transformation of enterprises with technology.
a structured approach used to define an organisation across different domains. It is often used as a practice to help transform the organisation through understanding, reconciling and planning across the Business, Data, Application and Technology domains.
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BASIC PRINCIPLES
ENABLING ECOSYSTEM
ICT STRATEGIC THRUSTS
PROFESSIONAL & CAPABLE HUMAN CAPITAL
CONSOLIDATED DIGITALSERVICES
OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY
DYNAMIC & COLLABORATIVE ICT GOVERNANCE
DATADRIVEN GOVERNMENT
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DIGITALGOVERNMEN
T
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ENTERPRISE ARCHITECTURE IMPLEMENTATION IN PUBLIC SECTOR (1GovEA)
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Blueprint primary aim is to guide government agencies in Malaysia to embark on building EA capabilities and practices based on common EA framework and methodology
3 core areas :
Structured Framework Methodology Implementation Strategy
www.mampu.gov.my
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1GovEA COMPONENTS
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TECHNOLOGY
APPLICATIONS
DATA
GENERAL
BUSINESS
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Strategi Yang Holistik Melalui 1GovEA - Penjajaran BSP dan ISP
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Business Model
Data Model
ApplicationModel
Technology Model
Business Principles and Strategies
ICT Principles and Strategies
Strategy
Architecture
Organisational
Process and Design
Database Design
Software Design/
Configuration
Infrastructure Design
Design
Operation
Level o
f Details
Physical/Design Implementation
Business Operation(Physical)
Infrastru
cture A
rchitectu
re
Data A
rchitectu
re
Bu
sine
ssA
rchitectu
re
Ap
plicatio
n A
rchitectu
re
ENTERPRISE ARCHITECTURE
EA defines holistic landscape of the organization from business, data, application and technology domain whereas ISP deals with developing a strategy and operating model for ICT Department
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YEAR 2015 2016 2017 2018 2019 2020
Phase 1(Nov 2015 – June
2017) Development for MAMPU &
Ministry of Urban Wellbeing, Housing
& Local Government
Phase 2EA Implementation for
24 Ministries(July 2017 – July 2019)
Phase 3EA development for 24
Agencies(June 2019 – Nov 2020)
2014
Development of 1GovEA Blueprint
Continuous 1GovEA
PracticesLaunching of
1GovEA Blueprint -Oct 2015
Public Sector EA Repository
Public Sector EA Reference Model
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Change Management, Technology Knowledge Transfer Program & Communication Plan
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1 Structured Framework
1 Methodology & Standards
1 Repository AGRESSIVE AND CONTINUOUS CHANGE MANAGEMENT
LEADERSHIP COMMITMENT
CAPACITY AND CAPABILITY BUILDING
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Benefit Realisation, Cost Optimisation, Resource Optimisation
Reducing the
fragmentation
of ICT
development
Identify
future
connected
government
opportunities
Enhance
business
planning and
policy
development
Enhance
sharing of
information
Improve public
access to
information
Enterprise
Architecture
Financial Improvement
Remove Redundancy and Reduce Complexity
Economic Development
Constituent Improvement
Fostering Democracy
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ROLES OF AGENCY IN 1GovEA IMPLEMENTATION
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Lead and coordinate ministries/agencies for Public Sector EA enabling ecosystem toward digital government transformation services
Establish mechanisms and programs for strengthening the personnel capabilities via joint development with the agencies
Establish business and ICT transformation plan for identifying core businesses that need to be transformed
Strengthen the internal competency and expertise for EA development in order to facilitate the agencies under the Ministry by coaching
Utilise the central Public Sector EA Repository facility in MAMPU for storing all EA artifacts
Provide central Public Sector EA Repository facility for agency’s EA development
Provide Public Sector EA Reference Model as a reference for identifying similarities of the 4 architecture domains
Identify potential cross agencies services, data integration, application sharing, technology consolidations through the usage of Public Sector EA Reference Model
Conduct change management programs, communication plans and technology knowledge transfer program with the agencies
Participate in the change management and technology knowledge transfer programs in order to ensure continuous EA practice
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