TEMA BENGKEL:

PENINGKATAN PENYAMPAIAN PERKHIDMATAN & KOLABORATIF

BENGKEL PENGURUSAN PERUBAHANENTERPRISE ARCHITECTURE (EA) SEKTOR AWAM

SIRI 2

18,19 & 20 Julai 2016

9:00 pagi – 5:00 petang

BILIK LATIHAN TERATAI

ARAS 11, BAHAGIAN SUMBER

MANUSIA KPKT

Bilik Latihan Teratai, Aras 11, Bahagian Sumber Manusia, KPKT

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Meningkatkan Kefahaman Pelaksanaan

Enterprise Architecture Sektor Awam dan

Kepentingannya bagi Mentransformasikan

Perkhidmatan Kerajaan ke arah

Perkhidmatan Digital Bersepadu

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Meningkatkan keberkesanan

dan kecekapan pengurusan dan

kefungsian organisasi

Memantapkan amalan

Pengurusan Perubahan bagi melaksanakan

Enterprise Architecture Sektor Awam

Memantapkan kepimpinan dan

tadbir urus perancangan

serta koordinasi inisiatif digital

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MASA AKTIVITI PENYAMPAI

8.30 pagi Pendaftaran peserta bengkel

9.00 pagi Ucapan aluan

9.30 pagi Pembentangan oleh Pasukan Projek 1GovEA PMO/CMO

10.30 pagi Minum pagi

11.00 pagi Pembentangan kedua

“1GovEA sebagai pemboleh daya bagi mempercepatkan proses

transformasi penyampaian perkhidmatan sektor awam”

ATD

1.00 ptg Rehat dan makan tengah hari

2.00 ptg Perbincangan ATD

3.30 ptg Minum petang

4.00 ptg Pembentangan kumpulan Agensi

5.00 ptg Semakan & persediaan bengkel seterusnya ATD

ENTERPRISE ARCHITECTURE IMPLEMENTATION IN THE MALAYSIAN PUBLIC SECTOR

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OBJECTIVE

BACKGROUND

ENTERPRISE ARCHITECTURE IMPLEMENTATION IN PUBLIC SECTOR (1GovEA)

ROLES OF AGENCY IN 1GovEA IMPLEMENTATION

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To brief on the Malaysian Public Sector Enterprise Architecture(1GoVEA) initiative and the roles of ministries and agencies forsuccessful implementation (2016 – 2020)

Realizing Digital Government Transformation Through Enterprise Architecture

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Source: MDEC (2014)

eGov 1.0

INFORMATIONUsing government website

to get information

STATIC

eGov 2.0

DIGITAL GOVERNMEN

T

eGov 3.0

TRANSACTIONUsing online services to do

transaction

FLUID

TRANSFORMATIONUsing online services to create opportunities via

public participation

DYNAMIC

1995 20072015 & 11th Malaysia Plan (2016-2020)

Developed Nation

Citizen-Centric

Digital government is government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.

Source: Digital Government Is a Journey Toward Digital Business (Gartner 2014)

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Digital Data Everywhere

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Digital refers to "all electronically tractable

forms and uses of information and

technology” . It includes technology within

the organisation and also outside of the

organisation's control such as:

• smart mobile devices (in the hands of

customers, citizens and employees),

• social media (such as facebook, twitter,

instagram)

• technology embedded in products (such as

cars, airplanes),

• the integration of IT and operational technologies

(such as telecom networks, factory networks and

energy grids), and

• the Internet of Things (physical objects

becoming electronically tractable)

Source: Gartner (2013)

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Encompasses everything from the core digitalisation of public services to the digital infrastructure, governance & processes, including both front- and back-office transformation needed to deliver services to Citizens, Businesses and Government.

Uses the optimal mix of technologies, electronic channels of communication and engagement to improve citizen satisfaction in service delivery, enhance economic competitiveness, forge new levels of engagement and trust, and increase productivity of public services

Source: Accenture (2014)

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10th MP 11th MP

Source : EPU(2015)

Citizen centric approach focusing on sustained &

inclusive economic growth, social development &

environmental protection

Most of the services are based on request

There is little collaboration among government functions

Project basis approach consumes high amount of resources

Existence of duplication of efforts across multiple government agencies

MIN

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Re

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GOVERNMENT AGENCIES

CITIZEN

BUSINESS COMMUNITIES CITIZE

N

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Proactive services offered for G2G, G2B & G2C

Promotes close collaboration among government ministries and agencies.

Solutions are based on reusable approach to deliver citizen-centric services

Government functions are autonomous with no redundancy and clear responsibilities

Digital Government Transformation Services

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Pro

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GOVERNMENT AGENCIES

CITIZEN BUSINESS

COMMUNITIES CITIZEN

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Key Elements :

Connected Government : eServices to Value of Services

Government to function as A Platform : Government-Wide Governance & Government-Wide Standards

Establishing Digital Principles : Digital by Default

Establishing EA as part of the Environmental Culture : Incorporate EA as part of Enterprise Life Cycle Management, evolving over time

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a method and an organizing principle that aligns functional business objectives and strategies with an ICT strategy and execution plan. It provides a guide to direct the evolution and transformation of enterprises with technology.

a structured approach used to define an organisation across different domains. It is often used as a practice to help transform the organisation through understanding, reconciling and planning across the Business, Data, Application and Technology domains.

BASIC PRINCIPLES

ENABLING ECOSYSTEM

ICT STRATEGIC THRUSTS

PROFESSIONAL & CAPABLE HUMAN CAPITAL

CONSOLIDATED DIGITALSERVICES

OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY

DYNAMIC & COLLABORATIVE ICT GOVERNANCE

DATADRIVEN GOVERNMENT

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DIGITALGOVERNMEN

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ENTERPRISE ARCHITECTURE IMPLEMENTATION IN PUBLIC SECTOR (1GovEA)

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Blueprint primary aim is to guide government agencies in Malaysia to embark on building EA capabilities and practices based on common EA framework and methodology

3 core areas :

Structured Framework Methodology Implementation Strategy

www.mampu.gov.my

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1GovEA COMPONENTS

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TECHNOLOGY

APPLICATIONS

DATA

GENERAL

BUSINESS

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Strategi Yang Holistik Melalui 1GovEA - Penjajaran BSP dan ISP

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Business Model

Data Model

ApplicationModel

Technology Model

Business Principles and Strategies

ICT Principles and Strategies

Strategy

Architecture

Organisational

Process and Design

Database Design

Software Design/

Configuration

Infrastructure Design

Design

Operation

Level o

f Details

Physical/Design Implementation

Business Operation(Physical)

Infrastru

cture A

rchitectu

re

Data A

rchitectu

re

Bu

sine

ssA

rchitectu

re

Ap

plicatio

n A

rchitectu

re

ENTERPRISE ARCHITECTURE

EA defines holistic landscape of the organization from business, data, application and technology domain whereas ISP deals with developing a strategy and operating model for ICT Department

YEAR 2015 2016 2017 2018 2019 2020

Phase 1(Nov 2015 – June

2017) Development for MAMPU &

Ministry of Urban Wellbeing, Housing

& Local Government

Phase 2EA Implementation for

24 Ministries(July 2017 – July 2019)

Phase 3EA development for 24

Agencies(June 2019 – Nov 2020)

2014

Development of 1GovEA Blueprint

Continuous 1GovEA

PracticesLaunching of

1GovEA Blueprint -Oct 2015

Public Sector EA Repository

Public Sector EA Reference Model

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Change Management, Technology Knowledge Transfer Program & Communication Plan

1 Structured Framework

1 Methodology & Standards

1 Repository AGRESSIVE AND CONTINUOUS CHANGE MANAGEMENT

LEADERSHIP COMMITMENT

CAPACITY AND CAPABILITY BUILDING

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Benefit Realisation, Cost Optimisation, Resource Optimisation

Reducing the

fragmentation

of ICT

development

Identify

future

connected

government

opportunities

Enhance

business

planning and

policy

development

Enhance

sharing of

information

Improve public

access to

information

Enterprise

Architecture

Financial Improvement

Remove Redundancy and Reduce Complexity

Economic Development

Constituent Improvement

Fostering Democracy

ROLES OF AGENCY IN 1GovEA IMPLEMENTATION

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Lead and coordinate ministries/agencies for Public Sector EA enabling ecosystem toward digital government transformation services

Establish mechanisms and programs for strengthening the personnel capabilities via joint development with the agencies

Establish business and ICT transformation plan for identifying core businesses that need to be transformed

Strengthen the internal competency and expertise for EA development in order to facilitate the agencies under the Ministry by coaching

Utilise the central Public Sector EA Repository facility in MAMPU for storing all EA artifacts

Provide central Public Sector EA Repository facility for agency’s EA development

Provide Public Sector EA Reference Model as a reference for identifying similarities of the 4 architecture domains

Identify potential cross agencies services, data integration, application sharing, technology consolidations through the usage of Public Sector EA Reference Model

Conduct change management programs, communication plans and technology knowledge transfer program with the agencies

Participate in the change management and technology knowledge transfer programs in order to ensure continuous EA practice