ABD-EL-RAHMAN OMAR IBRAHIM

Phone : +971523752943Personal Mail: abdelrahman.c.omar@gmail.com

Profile: I would like to express my strong interest to be in your teamwork. After years of work experience.I’m sure my practical knowledge and experience with all contacts will be surely beneficial to yourCompany.My strong analytical, technical skills and my ability to work with people in any urgency and demandingTasks should enable me to start achieving results in the shortest possible time.Also the ability to use my own initiative and work as an individual or part of a team, includingManaging and motivating other staff to achieve client/company objectives. An effective communicatorat all levels within an organization. past experiences: Retail sales & customer services representative Etisalat ( 1 st feb 2016-up to date ) ( UAE ) (AUH ) Responsibilities:

Handled the responsibilities of troubleshooting products and services to meet customer satisfaction.Prepared the customer service presentation for the general meeting.Prepared the customer service weekly/monthly KPI's .Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.Prepared daily/weekly/monthly/ reports of transactions for reconciliation purposes. Ability to handle multiple tasks and solve customer queries efficientlyPossess excellent monitoring and supervisory skillsExcellent administrative and organizational skillsperform tasks independently as well as part of a team.Prepared records of daily activities of the staff and updated the same to senior the

management team. Monitored guest request and resolved all complaints received to maintain customer satisfaction.

Coordinated and prepared special orders (groups, VIP, Etc.)Responsible for selling and promoting products.

ADIB BANK ( wealth mangment- financial planner ) ( 15mars 2015 to SEP 2015) ( UAE ) (DUBAI) Responsibilities:

Ensure clarity of policy enhanced with the clientsEstablish attractive compensation schemes for insurersAccomplish professional and trust- based relationship with

insurances.Filling, cards of the members to be renewed on daily basis.

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Participate in outside sales and marketing activitiesIn additional to follow up the clients needs.Ensuring customer satisfaction and good clients relationship.Follow up customers complain and coming up with solutions.Targeting new clients.Succeed of gaining massive contacts in UAE market along with insuring big

corporation.Keep self aware about all changes and new instructions on underwriting, marketing tasks and responsibilities with clients; anticipate internal and external customer needs.Improve the relationship

Samsung Electronics Company (from 17OCT 2011 TillDEC2013)Retail sales & customer services representative Responsibilities:

Deal with complaints from customers.Discover and handle concerns from customers.Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company.Make action plans and schedules to discover certain goals and to make a list of necessary contacts .Fulfill other duties and responsibilities as assigned.Deal with customers by telephone or in person in order to provide information about products and services to obtain details of complaints.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.gaining a clear understanding of customers' businesses and requirements.

Submit pricing and pre-qualification requests reflecting the client's requirements.

Additional Skills:

Languages

Reading Writing Speaking

Arabic Native Native NativeEnglish Very Good Very Good Very GoodFRENSH Fair Fair Fair

Software Administration

packages Word Excel Internet

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MICROSOFT PC. Excellent good Excellent

Behavioral Competencies: v Interpersonal skills v Time management : Evolving

Supervisor Skillsv Self – Motivated v Coaching Skills (Coaching New

Joiner)v Business Acumen v Running Effective Meeting Skillsv Strategic Thinking v Communication Skillsv Flexibility and punctuality v Time Managementv Leadership skills v Developing customer mindsetv Team Player v Problem resolutionv Assertiveness skills v Building Customer Centric

Business

Personal InformationBirth Date: 10 – 6 - 1987Dateof Birth Location: ALEXANDRIAHome Address: 35 MASGEDEL taebein st,sidi bishr, ALEXANDRIA,EGYPT...........................Nationality:.EGYPTIANVisa stauts : RESIDENCE Academic InformationHigh School: GAMAL-ABD-El-NASSER SECONDARY SCHOOL QualificationUniversity: LICENSE OF LAW Highly studies: diploma in private law Faculty: ALEXANDRIA UNIVERSITYGraduation Date:.OCT 2011Consultant International Arbitration. Graduation: 2012

All documets will presented upon request

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